Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,580 total complaints in the last 3 years.
21,601 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Continuous seed packages being received Amazon has been called numerous times but packages keep showing up My parents who are senior citizens are dealing with this for 11 months now and it is causing much stress to them Please help get these packages stopped
Business Response
Date: 11/16/2023
Hello ******,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with unwanted packages.

Request you to provide us with the below details to investigate and help you :

1. Order ID's
2. Number of packages and the duration for which these unwanted packages were received (Specific timelines)
3. The name and address on the address label.
4. The telephone number on the address label.
5. Photo of at least one shipping label (optional)

You can reply on this email with requested information.

Thank you for your cooperation.
Regards,
******************************
Initial Complaint
Date:11/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had issued a product return of order number 112-7837688-4378613 *** picked up the package but gave the wrong return label which was associated with some other package which I dont know. When I spoke to Amazon associates they told the package with them and they have issues the refund but when I checked with other associate, he confirmed that was the false information.So, Amazon started lying to the customers. I am not sure if I am more concerned about getting the refund for the package or should I trust Amazon. I have wasted hours dealing with this.
Business Response
Date: 11/16/2023
Hello Rudra,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with return confirmation on order#***-7837688-4378613.

We received the package and refund of $173.23 is processed to your original payment method on Tuesday, November 14, 2023.

Request you to wait 3-5 business days for this refund to reflect on your account.

We will take a ***** feedback and coach our agents to mitigate such instances in future.

Thank you for your cooperation.

Regards,

*****************************.
Customer Answer
Date: 11/16/2023

Complaint: 20871464

I am rejecting this response because:I was a lied by the executive. So how Amazon is planning to compensate the 2 hours I wasted because of this?

Sincerely,
***********************
Initial Complaint
Date:11/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, ive bought a product on amazon, are rampa for the curve, and it came broken so i ask for a refund, they started asking me for my government id so i can start the return/refund process, just violating the hassle free guarantee.Also i dont feel comfortable giving my id for ******************** records
Business Response
Date: 11/16/2023
Hello *****,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with Order ID: *******************.

As I check your ID is verified and return is created, request you to return the item for a full refund.

Our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Thank you for your patience and understanding.

Regards,

*****************************.
Customer Answer
Date: 11/16/2023

Complaint: 20871365

I am rejecting this response because:

they did not fix anything, instead are asking for more information
Sincerely,

***********************
Initial Complaint
Date:11/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a camera that was supposed to be new. I ordered a camera against my wifes wishes on amazon because it was cheaper and the listing said free returns. Upon receiving the camera I could immediately tell that the tape on the box had been cut and that the camera had been repackaged. I reached out to customer service for a solution as we wanted to get what we paid for. new, unopened and unused product. I really got no where with support and was only only greeted with "we suspect suspicious activity please submit a copy of your id" Upon further thinking i feel like that is inappropriate and uncalled for. I have been a loyal and frequent customer of ******************** since 2016 and have never dealt with an issue with this. The listing states free returns and although i initially did not want to return the product and only wanted to exchange it for a new unopened one this customer service will instead be having me look to a full refund. Similar listings for the same item also sold by amazon show a return eligible until 01/31/2024. I would have bought local for a couple hundred dollars more where i could have inspected the product before taking home had amazons website stated no return.
Business Response
Date: 11/16/2023
Hello ****,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn that you received the Camera you ordered in that condition. It is certainly not what we expect our customers to go through.

For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.

Please rest assured that any information provided by you, is handled according to our Privacy policy.

Please note that our specialist team may not be able to assist you with refund without your help in providing details.

We have taken your feedback regarding the Identity document submission and we apologize for any inconvenience this situation has caused you.

Thank you so much for your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 11/27/2023
I have done everything asked of me by amazon to initiate the return but each time they say the id submission is not clear and refuse to give me an alternative solution to give them a copy of my id. I am getting the run around and it is obvious.
Business Response
Date: 12/01/2023
Hello ****,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Thank you for writing back. I hope you're doing well!

If the document provided by you cannot be validated, our specialist team may ask you to re-submit the details again.

Please note that we may not be able to assist you with refund request, if verification isn't successful.

If you have re-submitted the requested details, kindly allow our Specialist team 3 business days to review and respond to your request.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 12/05/2023

Complaint: 20871354

I am rejecting this response because:
Good Afternoon Najam,

Thank you for your response but unfortunately it just echos the run around I have been receiving from customer support online and over the phone. I have submitted my DL/ID on the following dates, 11/15/2023, 11/18/2023,11/21/2023, 11/25/2023,11/28/2023 and 12/02/2023. On 11/22/2023 I reached out to follow up and ask to speak to a supervisor and was told that it was escalated and that I would hear back from amazon in **** hours to have the issues resolved.I never heard back from anyone. I again reached out to amazon on 12/04/2023 and was told I would hear back from amazon no later than 24 hours to which I never heard back. I have also offered each time to email my photo id, fax my photo id,as well as, conduct a video call with an amazon employee while holding my photo id next to my face. Clearly amazons submission system does not work and something tells me that is strategy from amazon to rip people off. I have attempted too many times to return this product and plan to dispute the charge with my bank since no one at amazon has the authority to find a solution. As of this writing I was just again asked to submit my ID for a seventh time. From saved chat logs,screenshots of my ID submissions and recorded phone calls I have given my all in attempting to resolve this issue with amazon and will move forward with resolving this issue with my credit card provider as I did not receive what was ordered.

Sincerely,

***********************
Business Response
Date: 01/20/2024
Hello ***********************,

I'm ***** from Amazon.com. I'm following up with you on behalf of my colleague ***** who is currently out of the office.

I'd like to confirm we issued full refund of $5241.93 on your order of Canon EOS R5 on January 18, ****. This refund credit should take 3-5 business days of time to be processed to your original source of payment.

We thank you for your continuous patience and understanding.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:11/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on October 29, 2023 (#***-3791549-4477869), which was delivered in 7 separate shipments, with the final shipment arriving November 7, 2023. Multiple items were missing from the final delivery and I reached out to Amazon through their chat function on November 9, 2023. They emailed me an incident report to completed and return to them via email. I completed this report on November 9, 2023 with all required information and return it. The next day I received a response saying it was incorrect. I responded asking for more information about what was incorrect and received no additional information. I have tried emailing and chatting and calling representatives, none of which seem to be able to fix any of the emails. I have 27 emails regarding this matter, all just stating that it will be resolved when a correct incident report is submitted. They most recent phone conversation I had with a supervisor is now requiring me to change the date of the incident report (which risks putting me outside of the refund window). They have taken money and not provided the goods in return. No one seems to be able to do anything, so here we are.
Business Response
Date: 12/06/2023
Hello,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and we apologize that you haven't received your item from order #***-3791549-4477869, Silk Body Pillowcase Mulberry Silk Pillowcase Body Pillow Cases with Zipper Soft Breathable Smooth Cooling 20x54 inches Body Pillow Pillowcase for Sleep (Black,20"X 54",1Pcs), Vaverto ************* Memory Foam Pillow: Ventilated, Orthopedic, Contoured *********************** with Viscose Made from Bamboo Cover - Ideal for Side and Back Sleepers, Dorm Room Essential. We're happy to assist you further.

However, the Incident Report you provided is incorrect . Please correct question 2 and resubmit the report.

Please reply to this email with your responses to the following questions in English or Spanish from the email address associated with the Amazon account that you used to place this order.

Youre able to send your responses directly in an email or through an attachment such as a PDF or JPG file.

The Incident Report has to be submitted on or before 02-January-2024 to be considered for review. Send one set of responses for each package that was missing an item. If youre missing more than one item from the same package, you only have to send one set of responses. We typically respond in about 1-2 business days.

After you submit your Incident Report, you may be asked to complete additional steps before we can complete our investigation.

Incident Report

1. Order number:_______________

2. Today's date. (MM/DD/YYYY):_______________

3. Delivery date. (MM/DD/YYYY):_______________

4. Package tracking number:_______________

5. Name of the item you didnt receive:_______________.

6. Is it your first Amazon package where a part/item has been missing?_______________

7. If no, how many times it has happened?_______________

Thank you for your cooperation.

Regards,

*****************************.
Customer Answer
Date: 12/17/2023
Still waiting on refund from Amazon. They continue to say the information is incorrect like in all the submitted information and their response.
Initial Complaint
Date:11/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We ordered a gaming PC order number 111-0707074-7720238, tracking number 1Zw1X8604204429068. Ordered on 11-8-23, it was to be delivered 11-13-23, on 11-10-23 at 1:03pm tracking number showed it was delivered and signed for my driver at our address but it was not. We have gone back and forth with Amazon about this daily. Today we were told to file a police report in our jurisdiction because the driver apparently stole the item because they cant tell it never made it to PA. We filed the police report and sent it to Amazon with all of the information they said they needed. Now Amazon is responding via email that they cant do anything to help us with the item or the money back.
Business Response
Date: 11/19/2023
Hello Mandy,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn that you did not receive your order ending in #****. It is certainly not what we expect our customers to go through.

I have reviewed the complaint and correspondence related to order in question. I found that our specialist team did not receive a Police report from you.

I request you to kindly provide a valid police report, so we can work on this issue and resolve it for you.

Thank you for your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 11/20/2023
I have sent them a copy of the police report two times on 11/14, one time on 11/15 when they requested it for a third time. I got this email from Amazon again on Sunday and sent them a fourth copy of the police report. I have copies of all of these emails to send as proof. The only thing that will satisfy this complaint is my money back or the computer that was ordered and paid for but never delivered!
Business Response
Date: 12/03/2023
Hello Mandy,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Upon reviewing, I can confirm that a refund of $2389.44 was issued to original payment method on Thursday, November 30, 2023.

Please allow your bank 3 to 5 business days to process the refund.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Initial Complaint
Date:11/14/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item that's worth ~$200 from amazon and returned it - the delivery tracking shows the item was delivered back to amazon in late Oct. Order# ***-9496862-5038640.Amazon refused to refund me despite several chat with their customer agents.
Business Response
Date: 11/16/2023
Hello Andie,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn that did not receive refund for order ending in #****. I understand how upsetting it can be.

I have now issued a gift card refund of $174.55 to your account, which can be used against your next order with us.

To access your gift card balance and usage history, visit Your Account:

www.amazon.com/gp/css/gc/balance/

I assure you that we will review previous conversations and if your query wasn't handled efficiently, our colleagues will be coached accordingly.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 11/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,
A
Initial Complaint
Date:11/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned the item on Sep 11, 2023, and it was received and signed by an Amazon agent. When I contacted about the refund because it's been 2 months as policy of Amazon, they told me to contact the **** Then I did contact the *** and they gave me the proof of delivery signed by ******** of Amazon on September 15 (the proof is attached below). I contacted Amazon again by email and phone call, they kept saying they did not receive the item and refused to refund me despite I called and sent and replied many emails from Amazon. It seems no one is responsible for that problem because many emails from many persons asking for the same information and, when I replied all, they rudely had no answer at all . Some associates hung up the phone or cut the chat very impolitely. I also had this problem and lost my money (around $150) once to Amazon as the same manner. They received the item (with proof from ***) but did not refund me. This happens again this time. I think there is a routine from Amazon to steal money from customers and it needs to inform to everyone. Info bout the item I bought and returned: ORDER # ***-2010931-2994608. ****************** Men's ***********************************, Saddle Tan, 8-8.5 Medium US ORDER PLACED September 3, 2023.Return : Ship Carrier: *** Tracking Number:1ZX098469005527867 Status: Package delivered.Sep 15, 2023 08:17 AM.********* ** **
Business Response
Date: 11/17/2023
Hello ***,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

I'm sorry for the inconvenience caused to you in this matter, after reviewing they've issued a refund of $97.88 to the original payment method on Thursday, November 16, 2023.

Refund issued to the original payment method usually gets processed within 3-5 business days from the issue date.

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 11/20/2023

Complaint: 20871171

I am rejecting this response because:They just said "sorry for inconvenience" but did not state why it happen and Why I called and emailed many times but received no thing. They did not show me the future solution or what they will do to fix this wrong doing. I say so because I lost my return as the same way: They received the item with proof of delivery but kept denying as the same way as this time. Although I did called and emailed them many times after 60 days, they kept refusing to refund me. So, I ask for a refund for that item. Here are the detail of the item
Order Placed: May 31, 2023
Amazon.com order number: 112-6403727-4526615. NUX B-5RC Wireless Guitar System for Most of Types of Guitar with Active or Passive Pickup, Charging Case Included,Auto Match,Mute Function,Guitar Wireless Transmitter and Receiver, 2.4GHz
Date of return: June 6. 2023
Date of Delivery to Amazon: June 7, 2023.
Tracking number: 1Z67561y9016999379

Sincerely,

*******************
Initial Complaint
Date:11/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a steam cleaner for $126.95 plus tax It was under the used section It was missing some accessories I told amazon After transferring me three times, they offered me a replacement without the need of a return.I accepted.Then I get an email saying I can not get a refund unless I send my ID in.
Business Response
Date: 11/26/2023
Hello Kiah,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 11/29/2023

Complaint: 20871154

I am rejecting this response because:
Amazon just explained to me the exact issue I had back to me. I do not have to send my personal information out over the internet to receive a refund that I was OFFERED by their company.

Sincerely,

*******************
Initial Complaint
Date:11/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned a pair of ****** ********************* pump shoe because it was a wrong color in the box received. I did a Drop off return November 4 for a refund and I get a problem of suspicious activity and sent a photo for ID and still have not received a refund for the return. They said my photo was pending since November 7th and needed a new ID. Which I did. However Amazon allowed another shoe purchase and returns and a refund after these shoes were returned and didnt have suspicious activity in those items. The amount is $144.40 that should be refunded to me. My shoe return was made at Whole Foods and return was verified and showed a refund due. There is no reason I should not get my refund
Business Response
Date: 11/16/2023
Hello *****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 11/16/2023

Complaint: 20871146

I am rejecting this response because:
You have had plenty of time to review my sent photo, which I had a very difficult time submitting a photo, and you have allowed other transactions to occur on my account after this shoe return. Therefore, how can you claim security measures when these measures werent in place for additional purchases?
Sincerely,

*******************************
Business Response
Date: 11/19/2023
Hello *****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our internal team has reviewed this and below is the response from them :

After looking into our records, we found that you have already submitted an ** with us, but we were unable to validate it. This is due to various reasons such as the photo could have been blurry or the ** was expired. You are welcome to re-submit your ** to continue the investigation.

If we are unable to verify your ** you will no longer be eligible for a refund on this order.

You will receive an automated email with instructions on how to share this information with Amazon. Once you submit your information, it can take up to 3 business days for us to finish our investigation.

At this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.

Once the carrier has received your return package, please allow up to 30 days for your return to be processed and to receive your refund.

If you don't hear from our ************** by 12/06/2023, please write back so we can find out what happened.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 11/20/2023

Complaint: 20871146
I will not be satisfied with the response until my refund is complete because according to the return invoice the return is complete. I will wait until December 6th, as requested, to notify you if my refund has not been issued at that time.
I am rejecting this response because:

Sincerely,

*******************************

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