Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,580 total complaints in the last 3 years.
21,593 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/14/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon suddenly closed my account ************************ inexplicably on 08/21 despite I have been a loyal customer for many years. I request ********************** reinstate my account.
Business Response
Date: 12/08/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on **********.

Sincerely,
****
Amazon.com
Customer Answer
Date: 12/08/2023

Complaint: 20870377

I am rejecting this response because: Amazon did not provide a valid reason nor reinstate my account.

Sincerely,

******
Initial Complaint
Date:11/14/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received del of 3 barstools on October 17th. One bar stool extended too far in height. On the box the directions are to contact the mfg first ************************* after no reply I contacted Amazon to be told I could not contact ******* directly. To solve this issue I need a replacement part Dx1 or a new barstool. I have gotten no answer from Amazon after repeatedly contacting them. My order number #***-7883951-5255409 company Homal. Sku T-HFBS0253 ID ******* They came in a package of 2 Thank you for any help in resolving this issue.Val. ******
Business Response
Date: 11/16/2023
Hello *******,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order. Thank you for bringing this to my attention. I can certainly understand why this is distressing.

While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

I've reviewed the order and see seller had sent a message on October 26, 2023 stating "Hi, do you have any problems with the item? Is any part damaged?"

We recommend you to respond to sellers message with detailed description of issue and your preference so they can assist you further.

You can view the email that was sent from Homall Direct in Your Account at the following link:

*******************************************************************

For help with your order, click the link below:

***********************************************************************************

You can also check for their response in your inbox.

Once you contact the seller, give them 48 hours to get back to you. If the seller isn't able to help, click the link to learn more:

***************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

***********************************
Customer Answer
Date: 11/17/2023
Amazon and ***** have both contacted me, to resolve my issue they are sending me a replacement part. Thank you for your time and if they follow thru my issue is complete. *******************
Initial Complaint
Date:11/14/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order an Apple Watch from Amazon on October 22 2023 and it was the wrong item that got delivered. I requested for a refund and Amazon asked for a picture of the wrong product that was sent and the date and time written on paper when this picture was taken. Then Amazon scheduled a *** pick up on October 26 2023 for the wrong item that was sent. I returned to Amazon the wrong item that was sent to me. Skip forward to 2 week later I followed up to see my refund status and they wont allow me to get my refund because Amazon want me to verify my identity by providing them with my ID/ drivers license. I am not comfortable with sharing my ID with **********************. Please help! I have attached a picture of the wrong item that was sent to me
Business Response
Date: 11/15/2023
Hello ********,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order and refund. Thank you for bringing this to my attention. I can certainly understand why this is distressing.

While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

I've reviewed the order 111-4157119-6891401 and I see our specialist team has sent you email correspondence to your registered email address on November 14, 2023 and November 15, 2023.

Please submit your ID for verification and once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome.

For certain orders, our specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy.

Further, we are not able to take additional actions, including overriding their decisions for next steps.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:11/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction Oct 20th, 2023 Order number 113-2367075-4034603 Item returned via tracking number provided by Amazon 1Z67561Y9026626216. Return on 10/29 package arrived back at Amazon on 10/8. After numerous contact attempts to Amazon, 1st said they will reach back in 48 hours, and no response. 2nd contact attempt disconnected without helping. And 3rd representative from Amazon refused to refund even when they can verify the item came back via the tracking number their own company provided. Amazon also is requesting outrageous private information from me just to get my refund. It seems like a scam or really unethically business practices.
Business Response
Date: 11/15/2023
Hello *****,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order and refund. Thank you for bringing this to my attention. I can certainly understand why this is distressing.

While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

I've reviewed the order 113-2367075-4034603 and I see our specialist team has sent you email correspondence to your registered email address on November 14, 2023.

Please submit your ID for verification and once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome.

For certain orders, our specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy.

Further, we are not able to take additional actions, including overriding their decisions for next steps.

Thank you for your cooperation. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 11/16/2023

Complaint: 20870300

I am rejecting this response because:
Asking for personal identification information is a scam business tactic that is widely use. It is dishonest, illogical and unethical. There is no logical explanation of needing your customer private identification information to process a refund. What do you want next? My social security number? My bank information? My organs? Where does this end? You can verified my return through the same tracking number you provided. You have received my return item, process my refund or send me back the item. Asking private personal information is unethical and unnecessary.
Sincerely,

***********************
Initial Complaint
Date:11/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Around November 3rd I ordered two (similar) items which promptly arrived in unsatisfactory condition. One was broken, the other was missing parts. I initiated two returns, one for each item, and in the process of preparing mixed up which thing belonged to which return label. An amazon rep assured me that it didn't matter, just affix one label to each return box and they'll both arrive in the same place and be processed. Since then, I've had one refund, and a claim that they did not receive the second item. Then I was notified that the item I returned was damaged. Then they said if they don't receive it in the return center they will recharge me for the refund they gave. Then they requested an unreasonable amount of personally identifying documentation or else they wouldn't consider refunding me. To summarize: I returned two items within a day of receiving them and amazon is giving me all kinds of conflicting info in order to avoid refunding my money.
Business Response
Date: 11/15/2023
Hello *****,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order and refund. Thank you for bringing this to my attention. I can certainly understand why this is distressing.

While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

I've reviewed the order and I see our specialist team has sent you email correspondence to your registered email address on November 14, 2023.

A refund of $1185.10 was processed on Sunday, November 12, 2023 for TOTO SW3056#** S550E Electronic Bidet.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

I see refund is pending for TOTO SW3036R#** WASHLET. Please submit your ID for verification and once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome of investigation.

For certain orders, our specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy.

Further, we are not able to take additional actions, including overriding their decisions for next steps.

After 3 days you can contact our support team to know the status through your Amazon profile. To do so, go to "Amazon Customer Service":

*****************************************

Thank you for your cooperation. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************

Customer Answer
Date: 11/16/2023

Complaint: 20870273

I am rejecting this response because:
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Sent Mail

Your Amazon.com Inquiry - BBB Compliant ID #*************

A

Amazon.com
Hello *****, I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've prov...

S
to bbb+AO0KE21E216TI
11 hours ago
Details
Thank you for replying to my situation, indeed I am distressed by the treatment I've received.

Regarding the refund of item 1: of course I'm satisfied that my return was refunded. I am, however, infuriated by the report which demands I send in the item or else I will be recharged for it. Furthermore that the item I sent in, that you have, that you at first reported as "used and broken" was destroyed and disposed of. That is outrageous and unacceptable. How dare you destroy the thing and then claim it was not the right thing, are you kidding me??? Look again! It is one of the two things I received and sent back and if it does not match the description of the label well I have tried MULTIPLE times to tell you why that would be!

And 100% no, you do not need my ID to process my refund, you have never before needed it and you don't need it now. And then you said it will take you three days after I submit ID to determine an outcome of the investigation??

This has got to be a joke. Either a joke, or a scam.

Not to worry, I'm content to file a chargeback. And to leave the most scathing review on the BBB website.

And to cancel my account with **********************.

Nevertheless, thank you for your time.
Sincerely,

*************************
Initial Complaint
Date:11/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
transaction date: 10/10/2023 order numbers:ORDER # ***-5837034-8981030 and ORDER # ***-1365737-***8233 I paid with my original payment method.I have contacted the associates multiple times but the either do runarounds or they request my ID which I don't feel safe to share this pride information.The two items I received the boxes were harshly damaged and ripped, the items are missing too where they are supposed to come with pair but missing.
Business Response
Date: 11/15/2023
Hello ****,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order and refund. Thank you for bringing this to my attention. I can certainly understand why this is distressing.

While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

I've reviewed the orders and I see our specialist team has sent you email correspondence to your registered email address November 14, 2023. I request you to please check your inbox for the correspondence.

Please submit your ID for verification and once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome.

For certain orders, our specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy.

Further, we are not able to take additional actions, including overriding their decisions for next steps.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 11/16/2023

Complaint: 20870268

I am rejecting this response because:
I dont see the necessity of providing my ID, which I dont feel safe to share these private informations or documents. The boxes were damaged and items were missing which are supposed to come two pieces. I taped the boxes well while returning it
Sincerely,

***************
Initial Complaint
Date:11/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered this item, November 2nd, got it the next day and returned it nov 3rd. They got it back in their possession on November 8th and still havent refunded me. I reached out twice as I have to reorder a pair diff color, I used a gift card. TOTAL $173.20. I would like a refund asap as they already got back the glasses. They havent help me resolve the issue. ORDER #***-7233327-5178656 Amazon is not refunding you and that they are requesting outrageous private information.
Business Response
Date: 11/15/2023
Hello *****,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order and refund. Thank you for bringing this to my attention. I can certainly understand why this is distressing.

While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

I've reviewed the order 113-7233327-5178656 and I see our specialist team has sent you email correspondence to your registered email address on November 14, 2023.

I see ID has been submitted for verification and once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome.

For certain orders, our specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy.

After 3 days you can contact our support team to know the status of investigation through your Amazon profile. To do so, go to "Amazon Customer Service":

*****************************************

Further, we are not able to take additional actions, including overriding their decisions for next steps.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:11/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed on an order on Amazon.com which included 4 items - Order # ***-0590296-5267462 on November 5th, 2023. Two of the 4 items were delivered but when checking on the other 2 items which were shipped separately where shown as undeliverable, however, they were all being shipped to the same address. I called customer service and after 4 phone calls and repeated request to speak to a "supervisor" actually a "lead" person - the person advised me that the items were undeliverable because they were damaged and returned to Amazon. My complaint is that Amazon's customer service practices are not consumer-friendly. As a consumer/customer I should have been immediately advised that the damaged items were received back by Amazon and they should have asked me if I wanted a refund or if I wanted to order the items again, however, Amazon's current practices is to mark the items "undeliverable" not "damaged" as they were. They offer a refund which I will eventually receive but I had to contact them to request the refund and waste my time to get an actual explanation. Now I have to wait for my refund and I had to reorder the 2 items that were returned to Amazon damaged.Why is it the customer's responsibility to discover that their items were damaged and not "undeliverable" as they stated. As a business person I find Amazon's practice of not contacting the customer when items are returned to ********************** as damaged is not acceptable.
Business Response
Date: 11/16/2023
Hello Alexandria,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

It was concerning to hear about the issue with 2 of 4 items from the order.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Situations such as these are very rare, and are corrected shortly after they are reported. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.

I've reviewed the order and I see order was shipped in 2 shipments as products were from different facility centers for which an email notification was sent on November 5, 2023.

Two items from Shipment 1 were delivered and two items from shipment 2 which were shipped from a different facility center had an issue due to which package was returned to Amazon.

As items were shipped to a fright forwarder address replacement was not available for the products due to which a full refund was offered.

A refund of $31.44 was processed to your **** on November 14, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

We'll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

***********************************
Initial Complaint
Date:11/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an amazon account that is used both in the ** and ******. I had received an **** gift card and attempted to use it on Amazon, however, they flagged my account requiring proof of ownership of the card. I provided them with email receipt from when the card was issued to me, a copy of the digital card, a statement from the card company and even a copy of my ID, however they still kept requesting the same information. They asked me to provide identification to show ownership of my account and I did that as well, however what seems to be an automated process kept rejecting the documents I uploaded.After multiple attempts to provide verification of my card and account, they informed me that they couldn't confirm that the card was mine and proceeded to close my account. At the time of closing my account I had over CA$250 on my Amazon.ca as I had done a return of a pair of airpods the week before the account closure and the refund was to be added to my gift card balance which I am unable to access because of the account being closed. I also had over US$130 on my Amazon.com account in the US which is shared between my family so I usually just add money to the gift card balance for everyone to use. I now have no access to those funds either.I have lost a great deal because of the very unfair and malicious way in which Amazon decided to close my accounts and providing no options for me to receive my money back.Best case scenario, my request is to have them reactivate my account so I can use the funds both on Amazon.ca and Amazon.com or provide an option for my funds to be refunded back to me.
Business Response
Date: 12/21/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on **********.

Sincerely,
********
Amazon.com
================
Initial Complaint
Date:11/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Sept. 19, 2023 I order a Chaise Lounger on Amazon sold by HRSMH for a total of $415.29 (Order#***-2056363-1022634) It arrived on my front porch in a box I put it in the house. A week later I unbox the chaise lounger separate the items using the instructions that where in the box. Two of the large cushions where vacuum seal in a bag to save room the box was flimsy from shipping and as I removed the items the box tore in several places as I removed the pcs. As I use the instructions to assemble the chaise I was suppose to receive an left arm & a right arm instead I received two right arms and I couldn't assemble the chaise. I contacted the seller by text on Amazon website about the defective chaise asking for a full refund. The seller contacted me back by text accepting my return sending me a return label but I must pay the postage. I sent him a text on Amazon informing the seller this is his mistake I paid to have a good chaise delivered not a defective chaise this is his mistake he needs to pay for the defective item to be return and to return my payment in full. Then I file Amazon A to Z Guarantee with Amazon meeting all the criteria. The seller contacted me ask me to send pictures and he would refund me and I didn't need to return the chaise. I sent pictures as he request and informed him I have no use for the chaise I will have to pay to have it removed he didn't honor the agreement. He kept asking me to withdraw my complaint with Amazon then he would pay me which I refuse to withdraw and informed the seller it was for both of our protections. Since then Amazon has denied my request for Refund under the Amazon A to Z Guarantee even though Amazon supervisors say I meet all the criteria and have filed grievance's on my behalf.
Customer Answer
Date: 11/29/2023
I also filed a dispute with my Amazon Credit Card over the purchase of this defective chaise lounge in which Amazon says I no longer fall under the Amazon A-Z Guarantee since I filed with my credit card company. I disagree if Amazon would have honored the their guarantee in a timely manner I wouldnt had to file with my credit card company. Consumer have rights against defective products being shipped through the mail I am also reaching out to the *********************** concerning this matter. Amazon also claim to refund my money on November 15, 2023. Just another lie amongst many.
Business Response
Date: 12/01/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email.Please note in order to issue a refund the product must be returned back to the seller.We kindly request you to co-operate with the seller for any assistance in this matter.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 12/03/2023
The seller must pay to have the defective lounge package and shipped back to him. I didnt receive what I paid for and I will not pay for the seller mistake. I meet all of Amazon A to Z Guarantee and you denied the claim is a violation of the consumer right law. Obviously ***** you didnt take time to look at it he history of the issue or you havent been trained on Amazon policy. Our worst youve been instructed by upper executive to not honor Amazon A to Z Guarantee and cheat the customer.

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Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

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