Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon

  4400 12th Street Ext West Columbia, SC 29172-3300

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

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  4255 Anson Blvd Whitestown, IN 46075-4412

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 11 2023 I placed an order for **************** Saving (order# ***-7037959-8647456). It states that it was delivered November 13 2023 but I never received the package nor was I able to track if an Amazon driver delivered the package through my security systems. I waited 24 hrs to contact Amazon and all they tell me is a specialist will contact me within 24 hours which they never do. I want my refund asap back to original payment method

  Business Response

  Date: 11/17/2023

  Hello Julynny,
  
  I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your complaint and checked the order in question. Upon checking I see that we've requested you to provide an incident report on this issue.
  
  We've sent you an email in this regard on November 15, 2023. I'm reiterating the email for your convenience.
  
  "Hello,
  
  We apologize that you haven't received your items from your recent order. We're happy to help you further.
  
  Please reply to this email with your responses to the following questions in English or French from the email address associated with the Amazon account that you used to place this order.
  
  Youre able to send your responses directly in an email or through an attachment such as a PDF or JPG file.
  
  The Incident Report has to be completed before 12-January-2024 to be considered for review. Send one set of responses for each package that you didnt receive. We typically respond in about 1-2 business days.
  
  After you submit your Incident Report, you may be asked to complete additional steps before we can complete our investigation.
  
  Incident Report
  
  1. Order number:_______________
  
  2. Today's date. (MM/DD/YYYY) :_______________
  
  3. Package tracking number:_______________
  
  4. Name of the items you didnt receive:_______________.
  
  5. Is it your first Amazon package at this address that you didn't receive?_______________
  
  6. If no, how many times it has happened? _______________
  
  Thank you for your cooperation."
  
  We look forward to seeing you again soon.
  
  
  Regards,
  
  Harasankar.M
  Amazon.com
  *****************************

• Initial Complaint

  Date:11/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of Hestra heated mittens. My order was for a size 8 which was already on the bigger size. I received a size 9. When I called Amazon to start a return so I can receive the correct size the call lasted an hour of them telling me it would either cost me money to return the item or cost me money and time to drive to a location that due to construction and distance would take an hour to drive which again would cost me gas money, and my time. This is after speaking with the initial customer service representative and then a supervisor. Then the supervisor suggested I join a public library so I can go there to print out a return label since she claimed it was free. I confirmed it is not free so again that would have been a waste of time and money for me. The supervisor claimed there was nothing they can do because its a third party reseller or something through them, but if this is the case you guys need to do better with what you sell on your website. I work over 50 hours a week and for me to go out of my way to return an item is difficult for me to do. If this was my fault Id understand, but I was sent the incorrect item.

  Business Response

  Date: 11/16/2023

  Hello ****,
  
  I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
  
  Im sorry to learn that you received an incorrect item and about the problem in returning the order. It is certainly not what we expect our customers to go through.
  
  I see that a prepaid return label was created for return, with **** on Tuesday, November 14, 2023.
  
  Unfortunately, we do not have a PickUp option available at the moment.
  
  I request you to kindly return the item and as soon as return is processed, we will issue a full refund against the order.
  
  Since this item was sold by a seller, we are unable to issue a refund without requiring a return or send out a replacement order.
  
  We appreciate your patience and understanding.
  
  I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  Najam
  Amazon.com
  ***********************************

  Customer Answer

  Date: 11/16/2023

   
  Complaint: 20872090
  
  I am rejecting this response because:

  this Was the route that offered to me which requires me to pay for a shipping label. If youre selling it on your website you should be responsible for the return costs  just because its a third party seller doesnt mean youre not responsible if its being sold through your website. Im already paying the gas and time it takes me to leave work early to get to a *** nearest me to drop off the item, Im not paying for a label on top of that.
  

  Youre basically charging me for you not placing the correct order to your third party vendor or your vendor sending the incorrect product size and then inconveniencing me with a charge for a label, lost work pay since I have to leave early,  gas money, and unnecessary wear and tear on my vehicle.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon account was hacked. My contact information ( number and address) was changed so I can't do the two step verification. I was told to just recreate another account and call back to have everything switched over. when I called back they said just dispute the charges with my bank, there's nothing they can do. This account still was getting billed and had approximately 14 credits At *****. I would like to be reimburse

  Business Response

  Date: 11/16/2023

  Hello ******,
  
  I'm **********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
  
  Im sorry to learn about the problem with your Amazon account. I understand how upsetting it can be.
  
  I request you to please confirm the email address associated with Amazon account that was compromised.
  
  After reviewing, I could not find any charge on the Amazon account associated with email address you wrote with.
  
  Please write back to us with a Charge ID, which will help us find the charge you're referring to.
  
  Charge ID can be found on your bank or credit card statement and shows details for which company processed a payment. It is usually a 9 digit Alphanumeric code enclosed with asterisks.
  
  We appreciate your patience and understanding.
  
  I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance..

  Regards,
  
  Najam
  Amazon.com
  ***********************************

• Initial Complaint

  Date:11/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order 112-7004370-7463432 arrived late. As a result I had to drive 45 minutes to make an extra trip to ******* to purchase extra diapers. I complained and representative ******* promised me a refund after the order arrived. He said to just write in after I receive it to get my refund, and I can keep the product for the inconvenience. I wrote in today after receiving the product and representative ****** refused to refund, refused to get me a supervisor, and it looks like reported my account for suspicious activity. I got an email after it got heated between me and him, after he stopped answering me, stating you need my drivers license or I cant get the refund because my account was flagged. Thats absolute garbage and you are not getting my drivers license. You will be issuing the refund I was promised in writing, or Ill file a complaint with the ************** consumer protection division. I just want the refund on my Amazon GC balance, and its absurd it had to go to this length.

  Business Response

  Date: 11/23/2023

  Hello *****,
  
  I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your complaint and checked with the concerned department in this matter. I'm sorry to hear about the trouble you had in this matter.
  
  I've shared your feedback with the concerned department. Unfortunately we will not be able to issue a refund for the order without return.
  
  If you want to return the item we can issue return label for you.
  
  You can find more information about returns, including return shipping costs and methods, on our help pages here:
  
  ******************************************
  
  Your patience and understanding is appreciated. We look forward to seeing you again soon.
  
  Regards,
  
  Harasankar.M
  Amazon.com
  *****************************

  Customer Answer

  Date: 11/28/2023

   
  Complaint: 20872056
  
  I am rejecting this response because:

  I have your agreement in writing already, which is legally binding. If you refuse to even issue a courtesy credit, I will continue my complaint with the State Attorney General which I have already initiated. I will also pursue legal action for the $25 as I do have it in writing already from you, and you are knowingly refusing to honor your prior written agreement.

  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 12/01/2023

  This has been escalated to the *********** Attorney General **************************** as I promised it would be.

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The account was hacked/compromised and they refuse to assist - claiming they will investigate, but never following up. I have made 13 phone calls and they claim they cannot provide ticket numbers ie proof of call. The complaint **** at ************** told me i need to create a new Amazon prime account Id lose my history and points PLUS Ive already paid for a prime membership- Id be out that money.

  Business Response

  Date: 11/16/2023

  Hello *******,
  
  I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I've reviewed your email regarding your Amazon account.
  
  Upon reviewing since it is an account related concern I request you to contact our customer support team through call so that they can review this further for you.
  
  Please be informed that all the account related issues are resolved while you're online with us to provide you with the best and satisfactory resolution to solve the issue.
  
  Here you can directly request a call back by following on this link
  
  ?********************************************
  
  I hope this helps! Have a great week ahead!
  
  Regards,
  
  Vishal
  Amazon.com
  *****************************

• Initial Complaint

  Date:11/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned a Victron solar Mppt charger and they confirmed they received the charger and now they are saying they need my ID or my card will be charged and unable to return it.

  Business Response

  Date: 11/16/2023

  Hello ****,
  
  I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I reviewed your complaint and apologies for the inconvenience you have experienced with return on Order ID: *******************
  
  Our specialist team needs to verify your identity before we can consider your request regarding the return and charge. We may also request additional information before granting your request.
  
  Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.
  
  Once submitted, our team will review/investigate and get back to you with a update on the mentioned order.
  
  Thank you for your cooperation.
  
  Regards,
  
  ******************************
  Amazon.com

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 4, 2023 we purchased multiple items from Amazon Warehouse. We purchased some items that are an intercooler KIT and should contain 2 boxes per order. We ordered 3x total of these and only received 3x total boxes not the 6x total boxes that would have been the entire item.I have attached one of the photos from Amazon that the delivery driver took showing clearly on the top of the box that is it box 1 of 2 and there is no 2nd box at all.We would be happy to receive the 2nd box and have a complete kit, but have been informed this is not an option. We are also happy to send the items back for a refund. We reached out to Amazon and they sent me to a "different department" that was willing to do an investigation and offer a refund for the items but wanted us to send an ID as the "first step" of the investigation. We just want the refund to go back to the original payment method and are not asking for any special considerations. We would just like them to honor their 30 day hassle free return policy instead of having to start jumping through hoops to get a refund for an order that they made the mistake on delivering.

  Business Response

  Date: 11/16/2023

  Hello ****,
  
  I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
  
  Im sorry to learn about the problem with your recent order with us. It is certainly not what we expect our customers to go through.
  
  I have reviewed the order and I see that we have created return labels for the item. If you're unable to access these return labels, please reply to this email and I will help you with new return labels for these 3 items.
  
  For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.
  
  Please rest assured that any information provided by you, is handled according to our Privacy policy.
  
  We appreciate your patience and understanding.
  
  I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  Najam
  Amazon.com
  ***********************************

  Customer Answer

  Date: 11/16/2023

   
  Complaint: 20871915
  
  I am rejecting this response because:

  The issue was caused by a mistake made by Amazon. The packages are still sealed and have not been opened. They would be getting picked up for return from the same address they were delivered to and returned to the original payment method. I should not have to jump through hoops to use a hassle free return policy, especially when the mistake was the fault of the seller and not my own fault or something like buyer's remorse. I am more than happy to return the items, but jumping through hoops and sending extra identification is not acceptable. You already have a lot of my business information on this business account as well as a lot of personal information. Bank accounts, addresses, credit cards numbers, etc. I do not want to have the additional identifying data stored on your servers for safety concerns in case there is a data breech. This has happened to many large companies before and I do not want to be more at risk for identity theft than I already am.
  
  I think this is an unreasonable request when I am simply asking to return and item that YOUR COMPANY made the mistake on for a refund.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a ramp on November 9th, as delivered but it was incomplete. Seller isnt helping with a replacement. My order 112-1165896-8153003 has not been acknowledged nor has any representative been helpful in my resolution. I simply want a replacement for my order sent out so that I can use it next week when I go on my trip. I cant use this because was not complete. Part of my ramp was missing and the other section was there. Cant use it due to that. Seller didnt help either and I paid a lot for my order. Im not happy with the service. I paid $353.09 for the ramp and it wasnt all there. This is horrible customer service and been told multiple times that Id receive my replacement and no help was provided for that replacement. This is bad way to treat a customer. I want a replacement and if not a replacement I want my refund. Thank you

  Business Response

  Date: 11/16/2023

  Hello *****,
  
  I'm **********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
  
  Im sorry to learn about the problem with your order #***-1165896-8153003. I understand how frustrating it can be since it was meant for your upcoming trip.
  
  I have reviewed the order and I see that this was sold by a seller and only fulfilled by Amazon.
  
  Since, we do not own the item or store inventory of this item, we're unable to send out a replacement order.
  
  You can certainly return the item for a full refund. We can arrange a Pickup by *** or you can choose to drop of the item off at nearest *** store.
  
  Once again, we apologise for inconvenience and frustration this situation has caused you.
  
  We appreciate your patience and understanding.
  
  I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  Najam
  Amazon.com
  ***********************************

• Initial Complaint

  Date:11/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 9, 2023, I placed ORDER# ***-8526908-5338621 a Uniden R4 Radar Detector for a total of $316.94. On Oct 15, the item arrived. I installed this item on my car using the supplied power cord and instructions. I noticed that the sound it produces is not properly functioning. The tone of the sound cracks and is harsh despite giving it ample time to self-adjust and function correctly. On Nov 8, 2023, I opened a return request and shipped the item back on November 9, 2023.On Nov 13, 2023, the item arrived at their center and is in their possession. The Tracking Number is 1ZR9Y1900321056206.On Nov 14, 2023, I received an email from Amazon saying that are requiring me to submit a government-issued identity document in order to process the return. They said they will share the ** with Third-Parties and keep it in their system. They also stated that if I dont submit a photo of my **, they will not process the return and will not refund my money (they will keep the item and my $316.94 that I paid for it). I attempted to solve this issue by calling Amazon **************** and they did not resolve it. They said they need a government ** in order to even look at this return request. They claimed that my account has an abnormal return activity which is completely false. Since I opened my Amazon account till this day ***********, I have bought 31 individual items. Out of the 31, only 6 items were returned. So only 19% return rate overall. This is outrageous and not acceptable. I will not submit a critical personal document such as a government photo ** to ********************** and their Third-Party affiliates in order to have them process the return and refund my money. This is a severe privacy violation and I refuse to hand such an important document to individuals on the internet. I am submitting this complaint to the BBB to reach a resolution. I will also not hesitate to take legal action to recover my money and cover the time lost and court fees in doing so.

  Business Response

  Date: 11/16/2023

  Hello,
  
  I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
  
  Im sorry to learn that you did not receive refund for order #***-8526908-5338621. It is certainly not what we expect our customers to go through.
  
  Upon reviewing, I see that the return authorisation was created on Wednesday, November 8, 2023. Once an item is returned, it can take upto 30 days to process the return and issue a refund.
  
  As soon as return is verified and processed, a full refund will be issued against the order.
  
  All returns do not necessarily take 30 days for processing and if a return is processed sooner a refund will be issued accordingly.
  
  For more information on Return policies, you can view our website Help page using this link:
  
  **********************************************************************************************************************************************
  
  For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.
  
  Please rest assured that any information provided by you, is handled according to our Privacy policy.
  
  Thank you so much for your patience and understanding.
  
  I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  Najam
  Amazon.com
  ***********************************

  Customer Answer

  Date: 11/16/2023

   
  Complaint: 20871801
  
  I am rejecting this response because:

  The business said: Upon reviewing,I see that the return authorisation was created on Wednesday,November 8, 2023. Once an item is returned, it can take upto 30 days to process the return and issue a refund.
  The item has been received and processed by amazon according to their own website and I have attached the documents to prove it.
  
  The response the business gave is generalized, and does not address the issue at hand. The issue is that I made a return and now they are holding my money and the item hostage unless I forcibly submit a sensitive personal document a government issued photo ID which is not acceptable.
  Also, the idea that it takes 30 days for a return is not applicable here as they already said that they wont even look at the return or process it no matter what unless I submit an ID which I wont since it is a privacy infringement.
  They have my payment information, address, and all the information they need to process the return just like the previous transactions. Furthermore, the link they provided about the return policy does not in any way demand a government-issued photo ID to process a return.

   

  
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau, I am writing to express our deep concerns and seek your assistance in the matter of the unjust suspension of ASIN B09YYWD94D on the Amazon platform. The product associated with this ASIN is the Flamebuster, a Lightweight And Portable Automatic Fire Ball Extinguisher, designed to activate at 320 degrees Fahrenheit, suitable for home and transportation vehicles. Upon conducting a thorough review of our records, we can affirm that there have been no customer complaints or safety policy violations associated with ASIN B09YYWD94D. The listing and product description for the Flamebuster Automatic Fire Ball Extinguisher have consistently been clear, accurate, and in full compliance with Amazon's safety policies. Despite our best efforts to address the alleged safety concern, the suspension remains unresolved. We have actively engaged with Amazon by providing all necessary information and documentation to reinstate the listing. Our efforts have included submitting a comprehensive plan of action and test reports. Attached to this complaint, you will find the following documents supporting the safety and reliability of the Flamebuster Automatic Fire Ball Extinguisher: Test Report: A comprehensive report conducted by ******** GUOREN ******************************************* an accredited laboratory. This report covers a wide range of parameters, including heat resistance, durability, and effectiveness in extinguishing fires. The results clearly indicate that our product not only meets but exceeds the required safety standards set by regulatory authorities. Letter of Conformity: We have obtained a letter of conformity explicitly stating that our Flamebuster Automatic Fire Ball Extinguisher complies with all relevant safety regulations and standards. Laboratory Accreditation Certificate: Our laboratory accreditation certificate, issued by the ***** ****************************** for Conformity Assessment, verifies the credibility and reliability of the assessments conducted by ******** GUOREN ************************************* **** In light of the above events and the limited amount of helpful or accurate information received from Amazon, we kindly request your assistance in reinstating ASIN B09YYWD94D for our product. We remain committed to resolving this matter amicably and look forward to a positive resolution that ensures the reinstatement of our listing. We appreciate your prompt attention to this matter and trust that the Better Business Bureau will help facilitate a fair resolution.

  Business Response

  Date: 11/18/2023

  Hello, 

  The product that is appealed for, has been removed due to safety concerns.
  We will not be accepting appeals or reinstating these products.
  Seller would be responsible for the products they list on Amazon, and for complying with our policies and all applicable laws. Any inventory related to this notice will be managed by Amazon and disposed of consistent with the terms of your Business Services Agreement. Any further listing of these products on amazon.com may result in the removal or suspension of the seller's selling privileges.
  What actions does the seller need to take?
  Pending customer orders will be cancelled. They should not ship any pending orders for this product. If they have inventory in our fulfillment centers of these products, Amazon will manage the removal and destruction, standard removal fees apply. For details on when their units are scheduled for automatic removal visit Fix stranded inventory: ******************************************************************************.

  The response has also been sent to the customer via their registered email address on 10/26/2023. 

  Sincerely, 

  Amazon

  Customer Answer

  Date: 11/20/2023

   
  Complaint: 20871757
  
  I am rejecting this response because:
  
  
  We received amazon RE:[CASE ***********] Important Information Regarding ASINs B09YYWD94D
  
  
  Dear Selling Partner,
  
  We recently emailed you about a contact that we received from the U.S. Consumer ************************* ("****"). They are conducting an investigation into a product that you sell, specifically the Flamebuster with Mounting Bracket-A lightweight and Portable Automatic Fire ball Extinguisher, listed under ASIN B09YYWD94D. We request that you immediately contact the **** and offer to provide any needed assistance. The relevant point of contact for this case is ***************************** (***************).
  
  We sent email as requested to ***************).
  Was there anything else we were supposed to get taken care of.
  We had sent all requested documents to get this assin B09YYWD94D / product reappealed 
  
  Awaiting your reply,
  
  Thank You!