Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,637 total complaints in the last 3 years.
21,513 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/15/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Merchandise was purchased on Amazon.com on July 29. 2023, and returned to the seller on 08/21/2023 and as of this date no refund has been posted to my credit card on file with Amazon.com All required documents have been submitted to the ******************* (Chase) for a dispute and the case is still open.Sincerely, ***********************************
Business Response
Date: 12/07/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We have requested a refund for ****** USD to your bank account. This refund should be posted in the next 5 business days. Please contact your card issuer for support in locating this refund.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 12/08/2023
As soon as the credit is posted from Amazon.com on my Credit Card statement I will inform you.
Thank you
Customer Answer
Date: 12/13/2023
**************

According to the ***** from Amazon **************** the refund was supposed to be posted within 5 Business-Day from December 7, 2023, and of this time 12/13/ 2023 no refund has been posted to my credit card on file with Amazon.com.
Your letter dated 12/13/2023 is not accurate, because I am still waiting for the refund on my credit card from amazon, therefore a resolution has not been reached. Attached for your record is my current card activities as of 12/13/2023.

Please advise

Sincerely,
***********************************
Customer Answer
Date: 01/16/2024
Any update, it seems that Amazon.com is dragging the process for no reason.
Sincerely,
******
Business Response
Date: 02/01/2024
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email regarding the refund on your return.Please accept our sincere apologies for the delay in resolution and for the inconvenience caused.
I have requested a refund again,kindly allow 5-7 business days for the refund to be processed.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 02/08/2024
***** G,
***** from Amazon has not processed the refund as stated on his last email, therefore for your information the complaint has not been resolved and it is still open.
Sincerely,
***********************************
Customer Answer
Date: 02/08/2024
************
Amazon.com has processed the refund therefore the complaint is resolved.
Sincerely,
***********************************
Initial Complaint
Date:11/15/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm the owner of a kdp Account (USER: *********************** NAME: ***************************************)During the months from January to May 2023 I decided to start promoting some of my published books using Amazon Ads Platform.On 19 may 2023 I received the notice of termination of my account, because of an attempt of manipulation of reviews on these 2 books I was advertising:ASIN: B0B4FBRZD6 (a book on foraging plants)ASIN: B0BJY5B8V7 (a book on medical preparedness for preppers)I had more than 60 books on the account and I ignore completely the reason for this ban. I tried to explain to customer service that I didn't know what could have happend, but they always answered using preformatted messages telling me that they were confirming the ban. During this period I spent about $26.000 and I was banned right when I was obtaining results in terms of royalties, maybe there was an error in detecting the issue due to the massive traffic obtained using ads and the big amount of reviews received was detected as a manipulation.I ask if you can help me to have my account reinstated. Please.Looking forward to hearing from you.V/R ***************************************
Business Response
Date: 11/17/2023
On November 17, 2023 *************************************** contacted *** to appeal their account termination. The *** Executive Customer Relations team received the appeal and reviewed the account in depth and confirmed that ***************************************************** *** account was terminated correctly for violating the Content Guidelines. On this same date November 17, 2023 *************************************** was notified that their account will not be reinstated and as it is not in compliance with the *** content guidelines.
Customer Answer
Date: 11/17/2023

Complaint: 20873294

I am rejecting this response because:
They still continue confirming that I violated the content guidelines manipulating reviews. I'm sure this is a competitor fault to cancel my books from the store. Everyone can pay someone to leave fake reviews for others book. That was not me.
Sincerely,

***************************************
Initial Complaint
Date:11/15/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 15th I ordered numerous items. The order showed delivered as of October 17th. However, the picture provided by Amazon delivery showed the wrong Apartment number.I advised Amazon via telephone on October 17th and I was told that gps showed the address was correct and they did not have access to the pictures uploaded by drivers. To get a refund I had to file police report. However, there was no complaint I can file on the driver. On the 31st at nearing midnight a neighbor turns in an open box with the items and I send back items I cannot use and keep a few.Amazon only refunds partial order and is requesting ID to refund the order despite items being returned. I am also advised without sending in ID I cannot inquire about the order.
Business Response
Date: 11/16/2023
Hello ********,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund issue for Order ID #*******************.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement.

We may also request additional information before granting your request. Amazon takes all security-related matters very seriously and your account security is our top priority.

We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review/investigate and get back to you with an update on refund for the mentioned order.

Further, we are not able to take additional actions, including overriding their decisions for next steps.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:11/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase September 28 for item the post office never delivered and I contacted Amazon for a refund which they said it was supposedly was processed on October 5 to an account that is closed I even tried a three-way call with Amazon myself and my babk . the bank swore up and down they never got the money I have numerous phone calls numerous emails and hours and hours of wasted time the latest gratis was they would send me a paper check in 30 days which has never happened and now they said we can send me a link and we can deposit money instantly to my bank account and several times Ive been promised a call back in 6 hours which has never happened!! they keep moving the ball around- they dont leave a call back number so I am at the mercy of waiting them to email me back its very frustrating I never got the money!! Order # ***-6003895-5062645 I dont understand why they say it takes 30 days to process a paper check but they can send me a link and do it instantly why does it take 30 days to get a check generated when they can do an instant refund directly to the bank it doesnt make any sense!!
Customer Answer
Date: 11/15/2023
I attempted to address this problem twice today a phone call at 8:35 Eastern standard time for 24 minutes and the representative from Amazon just disconnected and never bothered to call me back I called back again at 9 oclock Eastern standard time for a ************************************************************************************************************ on hold telling me h*** be back in a couple minutes I asked him please call me back if were disconnected no such courtesy was extended by either Amazon employee this just shows the lackadaisical nature of Amazon to my issue!! ******************* are you listening????
Business Response
Date: 11/17/2023
Hello *******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order and refund.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Situations such as these are very rare, and are corrected shortly after they are reported. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.

We are also able to mail you a check for amount paid for purchase. If you choose a check, please provide us with the full legal name and full shipping address (no P.O. Box) where you would like for us to send the check. Check refunds are sent from our ******* offices, using **** Mail for domestic addresses and Airmail for international addresses. It can take 4-6 weeks for your check to be processed and delivered which is the standard time frame for check refunds.

As an alternative can also process an Amazon gift card to your Amazon account if you would like instead. If you choose this option, we can directly apply Gift Card balance to your account will be ready to use with in 2-4 Hours.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

***********************************
Initial Complaint
Date:11/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned a few items to amazon. I noticed in my account that two of the items were not listed as having been returned. I contacted customer service and after speaking to multiple reps I was sent an email and told I need to send my ID in for verification because there was unusual activity on my account. I read about this on multiple reddit threads and I am not comfortable sending my ID to ********************** customer service.
Business Response
Date: 11/16/2023
Hello ******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the return refund issue for the Order ID #*******************.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement.

We may also request additional information before granting your request. Amazon takes all security-related matters very seriously and your account security is our top priority.

We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review/investigate and get back to you with an update on refund for the mentioned order.

Further, we are not able to take additional actions, including overriding their decisions for next steps.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 11/28/2023
I sent Amazon my ID for verification of my identity on Wednesday November 15th. I have not heard back from them since.
Business Response
Date: 12/08/2023
Hello ******,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with some of the items purchased on our website.

I understand that you returned some items and are looking for refund on the same

To help you with this, I've successfully issued a full refund worth $26.76 on December 6, 2023 to your original payment card. Please allow your bank 5 to 7 business days to process the same and update your account.

Refund is processed towards your "QIQILUXI Two Buckles Western Belt for Women" and "QIQILUXI Two Buckles Western Belt for Women".

On the date the refund is completed, we'll send you an e-mail confirming the date, amount and payment details. After receiving this confirmation e-mail, you can view the refund details on the Order Summary in Your Account (*******************************************). Completed refunds will appear at the bottom of an individual order summary page.

Please rest assured that your issue is now resolved

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Initial Complaint
Date:11/15/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good afternoon.I am the owner of the SMART STUFF MARKET brand, Oksana.In February 2023, Amazon experienced an outage. My account received system errors through no fault of my own.I have not been able to get help with case ID *********** since March 2023. Support gives mutually exclusive advice, the case goes in circles.At the moment, the account is already bankrupt. Families that sold about 20 units a day do not sell more than 2-3 units.1 *** ****et Listings of joint families change categories. (support changes on their part, but the failures return) New listings are created in the wrong categories, even if I create them within a family through the Variation wizard.*** - Parent listings B0CKKDNNJK, B0CBCQ97T2, B0CBCS6V9B in the back end received a red **** in the price list, support advised to put a price list, but it is not saved, deleting the download does not help either. Each time the system creates a new parent ASIN in the wrong category, the system uses the old ASIN as a UPC code (now this situation is visible on the CA marketplace (CA - B0CMPFDMZK, *** B0CKKDNNJK). After the next deletion, I contact support to change the category, merge reviews, etc. Then the system itself changes the categories in variations and a new circle begins - delete / load..... All this does not solve the problem.My manage inventory page and product page show different data. On the manage inventory page, variations within a family show different sales ranks - all 5 families have this (B0CKKDNNJK, B0CFMC7GG3, B0CBCQ97T2, B0CBCS6V9B, B0BPJS9GQX). On the product page, the *** is the same for all variations.2 In ****** and ******, synchronization with the *** is broken. All listings in the back end have a red **** in the product details without a field for correction. Listings changed categories on their own, changed descriptions, changed brand name, photos, lost affiliation with sales rank after repeated deletions.When ****** tries to make a payment, the charge method fails
Business Response
Date: 11/17/2023
Hello from Amazon.com,
We have reached out to the Selling Partner regarding their concern. Please advise them to refer to Case ID *********** for more information.
Thank you.
Customer Answer
Date: 11/27/2023
Good afternoon BBB team
Why are you closing the case?
Case ID *********** was opened at Amazon and I responded to this case.
I ask you to extend the validity of the complaint, since the complaint is at the stage of studying the material in case ID ***********
Best regards, ******
Business Response
Date: 11/28/2023
Hello from Amazon.com,

We have already reached out and in contact with the Selling Partner regarding their concern through the Case ID ***********.

At this time,we are working with our internal catalog team to reach a resolution on seller's case.

Thank you.
Business Response
Date: 12/01/2023
Greetings from Amazon,

I understand that the Seller is contacting us regarding their listings for ASIN(s): B0CKKDNNJK, B0CFMC7GG3, B0CBCQ97T2, B0CBCS6V9B and B0BPJS9GQX.

We realize how this affects their business, and a quick resolution is important to them.

The Case ID *********** is being reviewed by the correct team, and they will address the seller's concern as soon as possible.

For their easy reference, I have included the case links here:
***************************************************************************************

We highly recommend them to wait for the update of that cases from the assigned associates.

Thank you for your time and understanding.
Business Response
Date: 12/06/2023
Greetings from Amazon.com

Thanks for reaching out to us. We recognize how crucial it is for their business to get all questions answered.

We understand that the resolution of the Case ID *********** is important for the seller, and we can assure there is a designated team proactively working on the issues they reported.

The case is not yet resolved, but the seller needs to refer to the same for future updates or to know the progress of the investigations.

To view your case:
**************************************************************************************************************************** (Seller central sign in required)

Thanks for your time and cooperation.

Regards,
Customer Answer
Date: 12/09/2023

Complaint: 20873221

I am rejecting this response because:
Good afternoon.
Work continues on the complaint in case ID ***********.
I duplicated all the program failures that occurred in my account into this case ID ***********.
I received a response to only one of the problems described. Support wrote that the correct categories have been identified and changed For Piggy Banks
100$ B0CNM18D25 ( ASIN B0BTHXZ1CJ ASIN B0BTHWM1SR
ASIN B09XJ3VXVZ)

colored B0CNLZMNGX (ASIN B0BTTCJZZ7 ASIN B0BTT9RNR1
ASIN B0BTT7FZRK ASIN B0BTT58ZXN ASIN B0BDFR39VX ASIN B0BDFNPSZK ASIN B0BDFPS1F8 ASIN B0BDFS1V37

marble B0CNM2B52M (ASIN B0BTPN65F5 ASIN B0BTPQQR9D
ASIN B0BTPRLRPN ASIN B0BTPQ4V5G).
But from my side I dont see any changes.
The remaining points of the complaint have not yet been considered.
Best regards, Oksana.

Sincerely,

*********************
Business Response
Date: 12/13/2023
Greetings from Amazon.com

Currently, we are proactively working on the issues the seller reported.

We've been the case ID ***********; however, it is not yet resolved, but the seller needs to refer to the same for future updates on the investigations.

To view the case, the seller can access the below link:
****************************************************************************************************************************
(Seller central sign in required)

Customer Answer
Date: 12/15/2023

Complaint: 20873221

I am rejecting this response because:
Good afternoon.
For 8 months, Amazon has not provided me with a working account.
1. My account has received many errors and my inventory management page is showing me incorrect information.
2. Synchronization between market points is broken.
The support team in case ID *********** did not provide me with qualified assistance, which led to my account going bankrupt.
3. Of all the failures listed in the complaint to the BBB in case ID ***********, we chose to work on categories and BSR within the family. However, they did not correct anything and wrote to me that it is correct if a family has different BSR on my page to manage inventory.
In fact, the information is different on the product page and on the manage inventory page in my store.
4. I have 5 families in different categories and all 5 families have the same errors.
B0CNM18D25, B0CNLZMNGX, B0CNM2B52M, B0CNS5V3HF, B0BPJS9GQX
However, the second time I received the same answer
"As mentioned earlier, The error is due to a display error on the form and it should not block you from submitting in the end. You can make the error go away by going to the `Offer` tab and changing e.g. `Your Price` to a different value and changing it back later. (In fact any updates in the form that could trigger a validation would make the error go away). "

Despite my explanation that I complied with their requirements and the error was not corrected. The price list continues to show the red box.
I created a huge number of cases. I keep crashing the system every time and get no help.
I request you to consider my original complaint in detail and help me in the end. Not a single problem has been solved.

Sincerely,

*********************
Business Response
Date: 12/18/2023
Greetings from Amazon.com

Currently, we are proactively working on the issues the seller reported.

We've been working on the case ID ***********; however, it is not yet resolved, but the seller needs to refer to the same for future updates on the investigations.

To view the case, the seller can access the below link: ****************************************************************************************************************************
(Seller central sign in required)
Customer Answer
Date: 12/31/2023

Good afternoon.
Every time I answer you that case ID *********** is open (Your BBB Complaint ID: ******** RE: ********************** Seller Account Errors)
In which work is ongoing and I do not receive corrections for any of the errors listed in my complaint that occurred in my account.
I repeat the request
ID ***********
Thank you for your efforts and Merry Christmas.I already have panic attacks and it is difficult for me to read useless advice that does not lead to a solution to the problem. For almost a year I have been repeating the same thing in hundreds of cases (support required a separate case for each listing on each marketplace) and getting no help.1. Amazon does not comply with the terms of the contract in that for almost a year it has not provided me with a normally working account, does not correct errors and does not offer any alternative way. I'm trying to save my business and opened a second account ********************** Think about it, maybe through this second account you can somehow fix the problems.Amazon does not give me the right to refuse the marketplaces of ****** and ******. But maybe the situation can be corrected if you remove the listings with my brand from the marketplaces of ****** and ****** completely.We need to look for ways to solve the problem and I am ready to consider options.Due to the fact that the system isolates my product and sales have fallen catastrophically, I am incurring losses.I pay for storage in the warehouse and the product was delivered to the Amazon warehouse based on the sales that were before my account received the glitch. a) case ID *********** - FBA storage fee $-1,091.09 the case was transferred and I did not receive any response.b) ID *********** 12/08/2023 Service Fees I received FBA storage fee -$934.74 in the case I received a general description...c) 12/21/2023 - FBA Long-Term Storage Fee -$223.92 I ask you to correct the errors indicated by me in the complaint sent to the BBB. The same errors are indicated in case ID *********** As I have reported many times. Your requirement:As mentioned earlier, The error is due to a display error on the form and it should not block you from submitting in the end. You can make the error go away by going to the `Offer` tab and changing e.g. `Your Price` to a different value and changing it back later.DOES NOT CORRECT THE ****** I can only save changes to listings if I specify "List Price", but when I reopen the "Edit" directory the error remains.Once again I repeat the list of mistakes. You will find screenshots in this case. You can check for errors on the page manage inventory on each of the marketplaces in my account.Marketplace *** 1. New listings are created in the wrong categories, old ones change categories by themselves. After your request to create new parent listings, parents were created in a different category than variations and only with your help variations began to share customer reviews 2. When I try to update I get the error Batch ID ************ 3. All 5 families: B0CNM18D25, B0CNLZMNGX, B0CNM2B52M, B0CNS5V3HF, B0BPJS9GQX have similar problems: 3.1. My "Manage Inventory" page has glitches on all three marketplaces: Variations within the family on my "Manage Inventory" page show different BSR on all three marketplaces.3.2. Parent listings B0CNM18D25, B0CNLZMNGX, B0CNM2B52M, B0CNS5V3HF, B0BPJS9GQX - Manage Inventory" page - directory: edit - offer - have a red box in the list price.3.3 In ****** and ******, all listings with my brand are red ****ed without indicating a correction field in the product detail directory.4. Mouse Pads B0CNS5V3HF support changed GL_ to office products, then to Electronics. I ask you to indicate for me the full path for each marketplace, respectively - ***, ****** and ****** 1) GL_ - ?2) category path - ?3) Selected classifications - ?4) Product type - ?,5) Node ID - ?,6) Classification path - ?5. Cases 14081205201,14119723051 After 8 months of unsuccessful attempts to get help from support, I registered a new account because I realized that this account could not be saved.6. CA and MX marketplace 6.1. CA and MX - All listings with my brand have a red **** without defining a field for correction in my Manage Inventory page - directory: edit - product details 6.2. CA and MX - after support forces me to delete the parent listings once again, the Parent listings are created with a new ****, and the program uses the **** from the ** marketplace as UPC/EAN (this can be seen on my Manage Inventory page)5. Cases 14081205201,14119723051 After 8 months of unsuccessful attempts to get help from support, I registered a new account because I realized that this account could not be saved.6. CA and MX marketplace 6.1. CA and MX - All listings with my brand have a red **** without defining a field for correction in my Manage Inventory page - directory: edit - product details 6.2. CA and MX - after support forces me to delete the parent listings once again, the Parent listings are created with a new ****, and the program uses the **** from the ** marketplace as UPC/EAN (this can be seen on my Manage Inventory page)7. CA - Mouse Pads B0CNS5V3HF (B08T9YWNDS B0CBKTHMF4 B0CBKQF8VH B0BPDVQVK4 B0BPCMN9TD B0BPDMC269 B0BPCQNGMP B0BN4D63T6 B0BNBPYXL9 B0BMXM3SK5 B0BN6YD5PT) All Listings on my Manage Inventory" page - directory : edit - product details - Recommended Browse Nodes have the wrong Node ID ********** (for example **** B08T9YWNDS ) or ********* (for example, **** B0CBKQF8VH, B0CBKTHMF4 are two newly created listings) Support writes that this is how it should be, and this is not true. Case ID *********** (CA-****et) All listings do not have a sales rank - They lost their sales rank after that how support made me delete and upload listings several times.On the MX Market - on my Manage Inventory page they show listings that are not assigned to sales rank.8. I dont know why there are mistakes in this family; all my time is consumed by proceedings with previous families.Rain Chains B0BPJS9GQX (B0B7298RFS, B0B77ZXLNP, B0C21JG8D5, B0B7GKZW2G, B0BPJWN4SQ)

Business Response
Date: 01/11/2024
Greetings from Amazon,

We realize how this affects their business, and a quick resolution is important to them.

The Case ID *********** is being reviewed by the correct team, and they will address the seller's concern as soon as possible.

For their easy reference, I have included the case links here:
***************************************************************************************

We highly recommend them to wait for the update of that cases from the assigned associates.

Thank you for your time and understanding.
Customer Answer
Date: 01/11/2024

Complaint: 20873221

I am rejecting this response because:
Good afternoon support team.
For almost a year now I have been explaining the same thing in letters and showing support members by swiping through my account during telephone conversations with support.
I attach screenshots and upload files during conversations.

the account continues to contain errors. And some advice only makes the situation worse. It is very difficult to explain to support later that the error was made at the request of a member of the support team.

Per your advice During the call, we made an update using the template and specified list price to the parent listing B0CNLZMNGX.
Batch ID ************
Now the parent requires you to specify the dimensions
I made two updates in an attempt to rid the parent of the dimensions, but it didnt work
Batch ID ************, ************

YOU:
For the ** marketplace,
For the ** marketplace, I get that the Parent ASINs are now asking for dimensions. My recommendation is to fill in a typical dimension for an item to bypass the errors. Only the child dimensions are displayed on the detail page.

I:
1.I have already followed this advice from support members more than once. Then the program blocks sales. Then support writes to me that all the errors are due to the fact that the parent listing contains dimensions, and this is an attribute of the child listing.
2. Support advises to delete the parent and create a new one after 24 hours.
3. I create a new parent and the system creates it with dimensions.
4. It takes me a long time to convince support to remove the dimensions.
5. Since March 2023, support has been leading me in this circle.
The template clearly states:
Note: Please do not enter a size, color, parent sku, or relationship type for the parent product, but do enter an image URL. Do not enter data such as price, quantity, time-to-ship, weight, etc., for the parent product, since these are overridden by the child product data. Be sure to put the price, weight, size etc., in the child products, since this will be different for each.

Please fix the "size" and "list price" problems from your end.

Regarding errors in ******
The problem is the conflict of cm and inch between marketplaces.
Once again I explain to you that if I make an update from ******, I indicate centimeters. In the ******** template, there are only centimeters in ***, but in this case the red **** appears in the listings in the ** marketplace.
If I update from *******, then the *** template in ******* only has inchi and inchi appears in listings on all three marketplaces. In this case, the red **** disappears in *******, but appears in ****** and ******.
This has been done countless times and case ID *********** contains all the screenshots about it.

Note: I used both the new empty templates and the Variation Wizard

Best regards, Oksana

Sincerely,

*********************
Business Response
Date: 01/19/2024
Greetings from Amazon.com

Thanks for reaching out to us. We recognize how crucial it is for their business to get all questions answered.

We understand that the resolution of the Case ID *********** is important for the seller, and we can assure there is a designated team proactively working on the issues they reported and upon reviewing the last correspondence we can confirm that a resolution was provided on 1/17/2024.

To view your case: **************************************************************************************************************************** (Seller central sign in required)

Thanks for your time and cooperation.

Regards,
Customer Answer
Date: 01/20/2024

Complaint: 20873221

I am rejecting this response because:

Good afternoon.

I ask you to wet me. I don't know how to get help. It is already clear that the situation will not be corrected. Under various pretexts, Support leads me in circles.

In case ID ***********, they give me answers by simply copying and sending me publicly available information (not all listings can be assigned to BSR) ignoring real failures in the Amazon system that I pointed out during a phone call and the employee saw the failures with his own eyes. (listings have red marks without a margin to correct, this is a conflict between inch and cm, variations show different BSR, my page Manage inventory contains data that differs from the product page) All screenshots are in the case and in this complaint)
None of the initial requests were completed. Nothing has been fixed.
What should I do?
In the complaint, I repeatedly point out that the system contains bugs that I cannot fix on my part. During a telephone conversation, the employee forced me to make another update using the template, after which the situation worsened. Previously, parent listings for all 5 families only required List Price.. now also requires dimensions. This is not correct and the system blocks sales after entering dimensions into parent listings. Based on advice from support, this was done many times, and in order to remove the dimensions, the parent listings had to be deleted completely.
On the marketplaces of ****** and ******, parent listings were completely removed by the support team.

Batch ID ************

Now the parent listing B0CNLZMNGX requires Item Dimensions L x W x H. (After the crash, the parents were already asking for dimensions after numerous listings were deleted, I spent a lot of effort convincing support to remove the dimensions from your end... .
As expected, you cannot enter data into parent listings that can only be entered into variations.

In addition, after deleting the listing on the advice of support to reboot and restore, I discovered that this listing now has a different brand and belongs to a different store and that it has a column for ******, where my store does not sell. This listing was a variation of the family that in the request for correction in this case, and they recommend that I open another case.

I ask you to tell me how I can get Amazon to fulfill the contract and provide me with an account in working order without glitches.
Best regards, ******
Business Response
Date: 01/24/2024
Greetings from Amazon.com,

Thanks for reaching out to us. We recognize how crucial it is for a business to get all questions answered.

Upon reviewing the last correspondence of the Case ID ***********, we can confirm that a correct resolution was provided on 1/20/2024.

To view your case: ****************************************************************************************************************************
(Seller central sign in required)

Thanks for your time and cooperation.
Customer Answer
Date: 01/26/2024

Complaint: 20873221

I am rejecting this response because:
Not a single bug was fixed; after the update, on the advice of support, more errors appeared. Like a parrot, Ive been writing the same thing for a year.
Where can I go to protect my rights?
Best regards, ******
Sincerely,

*********************
Customer Answer
Date: 01/27/2024

Good afternoon support team.

Thanks for the clarification and for establishing the categories in the response I received from Amazon team on 1/2/2024. I saved the description for myself.How can I get help with the remaining errors described in the BBB complaint and in the case?The situation is getting catastrophically worse. Only 3 sales per day. Listings that had 10 sales do not sell at all. These glitches killed my business. I tried to open another case with BBB, but was refused and instructed to continue working in this case ID ***********.I ask you to correct the others errors that are indicated in the complaint to the BBB.
*** 1.My manage inventory page shows information that is different from the product page. (Sales rank is different for variations of the same family). All families have these problems.The listings continue to contain the bugs described in the BBB complaint. 2. All parents have a red box in the price list B0CNM18D25, B0CNLZMNGX, B0CNM2B52M, B0CNS5V3HF, B0BPJS9GQX During a call to support, we updated the parent B0CNLZMNGX by indicating the price list in the template to try to correct the situation, and this worsened the situation, now the listing also asks for dimensions. (Please fix this)on the advice of support, I deleted and downloaded again an infinite number of times, made updates. I can't fix it on my end.
****** and ****** all listings have a red **** in the product details directory. Size conflict between inches and centimeters.If I update from ****** or ****** and specify cm, then the error in the product detail directory occurs in *******, if I update from *******, then the error occurs in ****** and ******. Please fix this.Best regards, ******
Business Response
Date: 01/31/2024
Greetings from Amazon.com,

Thank you for reaching us. I understand how this issue is affecting your business.

Please be informed that we have already provided a resolution in case ID ***********
According to that case, we can confirm that a correct resolution was provided on 1/20/2024.

To view your case: **************************************************************************************************************************** (Seller Central sign in required)

Thanks for your understanding.
Customer Answer
Date: 02/01/2024

Complaint: 20873221

I am rejecting this response because:
Good afternoon, BBB defense team.
I registered a name brand and began to develop the brand. She created listings, brought goods, spent money on advertising.
Listings achieved a good BSR (***** units sold per day). I expanded the assortment, added new variations to the first family and created 2 more families. At this moment my account received glitches. Support makes adjustments, but the system rolls back. Sales are unpredictable. Sometimes everything sells in 2 days (example B08TCJT79X), sometimes it doesnt sell for months. This led the account to bankruptcy. It is not predictable how much and when to import goods.
In March 2023, I made a request about the glitches of 3 families of piggy ******** ***********. (afterwards many other cases were added to this case because the glitches progressed, now this case was closed by deception, writing that they were fixing it and writing how they would receive new information (screenshot)
The failure resulted in:
1. The system began to block sales.
2. My inventory management page is buggy (different) from the product pages on the buyers side. Within each family, variations have different BSR.
3. Synchronization between marketplaces was broken, template updates did not work.
More than 200 cases were opened - for every listing on every marketplace. Many have joined the main ID ***********
In the case, they told me that the category was canceled on the ** marketplace and tried to create another one, but the system kept changing the categories on its own early for variations within each family and they created a conflict between ****ets.
After a complaint to the BBB about problems with the account, the following was created:
"Your BBB Complaint ID: ******** RE: ********************** Seller Account Errors
ID ***********"
The complaint lists many glitches in my account that were not my fault, but due to a glitch in the Amazon system.
ID *********** decided to work only with categories.
1/2/2024 Categories established 1/2/2024.
Despite the fact that the response on 1/2/2024 indicated to contact us if the updates malfunctioned in the case, they refused to fix the remaining bugs.

1. During the call, they assured me that everything had been fixed and forced me to make updates on the ** and CA ****ets, despite the fact that I said that support and I had already tried all these options and on my part the bugs could not be corrected. As a result, the situation worsened. The parent in ******* ASIN B0CNLZMNGX requires you to indicate the sizes, and variations have a red **** due to a conflict between inches and centimeters.

If you are doing an update from the CA and MX side, then the template contains only cm and a red **** without a field for correction in the edit directory ==> product details appears in *******. In *******, the template contains inch and the update causes a red **** in the edit directory ==> product details appears in CA and MX. (screenshots with a red **** in ******* after updates in ******)
CA ****et 2024-01-09
Batch ID 277286019731
Batch ID 277289019731

2. *** ****et - All 5 families belong to different categories, but all have a red box in the price list. That is, it does not depend on the categories. B0CNM18D25, B0CNLZMNGX, B0CNM2B52M, B0CNS5V3HF, B0BPJS9GQX

During a conversation with support, they convinced me that after fixing the categories there would be no problems and convinced me to make an update and indicate list price in the template for the parent listing B0CNLZMNGX. The B0CNLZMNGX parent now requires the dimensions to be specified. This is against the rules of parent writing. Previously, also on the advice of support, I had already indicated the sizes and the system blocked sales and then, also on the advice of support, I had to delete the parent and create a new parent.
*** ****et 9:29 PM 1/9/24 Batch ID 277282019731
3. Now a marketplace has opened independently in ****** - I didnt open it! ID *********** (screenshots)
BBB Complaint ID: ******** RE: ********************** Seller Account Errors
ID *********** refuse to help. I opened a new case with BBB, but you turned me down because I am complaining about the same business.
4. Main case ID ***********, was opened in March 2023. Support closed it with real deception - writing * We are working and will give you an answer as soon as we get the result.
In this support, many glitches in the account were fixed.
But in addition, many mistakes were made that led the account to bankruptcy.
For example, following advice from support, I added dimensions and a price list to the parent, then deleted the parent due to the fact that this was a violation and the system blocked sales. The team said they fixed it and again made me delete all the listings and upload them again.
The errors remained, and the listings lost positions, I suffered losses and I again spent money on advertising.
I opened more than 100 cases on all marketplaces for each listing, which introduced even more errors.
Now I pay for long term storage and my account is unprofitable.
5. I receive letters that my product is out of stock, although it is in stock.
Sincerely,

*********************
Customer Answer
Date: 02/01/2024
Good afternoon, BBB defense team.
I registered a name brand and began to develop the brand. She created listings, brought goods, spent money on advertising.
Listings achieved a good BSR (***** units sold per day). I expanded the assortment, added new variations to the first family and created 2 more families. At this moment my account received glitches. Support makes adjustments, but the system rolls back. Sales are unpredictable. Sometimes everything sells in 2 days (example B08TCJT79X), sometimes it doesnt sell for months. This led the account to bankruptcy. It is not predictable how much and when to import goods.
In March 2023, I made a request about the glitches of 3 families of piggy banks ID ***********. (afterwards many other cases were added to this case because the glitches progressed, now this case was closed by deception, writing that they were fixing it and writing how they would receive new information (screenshot)
The failure resulted in:
1. The system began to block sales.
2. My inventory management page is buggy (different) from the product pages on the buyers side. Within each family, variations have different BSR.
3. Synchronization between marketplaces was broken, template updates did not work.
More than 200 cases were opened - for every listing on every marketplace. Many have joined the main ID ***********
In the case, they told me that the category was canceled on the ** marketplace and tried to create another one, but the system kept changing the categories on its own early for variations within each family and they created a conflict between ****ets.
After a complaint to the BBB about problems with the account, the following was created:
"Your BBB Complaint ID: ******** RE: ********************** Seller Account Errors
ID ***********"
The complaint lists many glitches in my account that were not my fault, but due to a glitch in the Amazon system.
ID *********** decided to work only with categories.
1/2/2024 Categories established 1/2/2024.
Despite the fact that the response on 1/2/2024 indicated to contact us if the updates malfunctioned in the case, they refused to fix the remaining bugs.

1. During the call, they assured me that everything had been fixed and forced me to make updates on the ** and CA ****ets, despite the fact that I said that support and I had already tried all these options and on my part the bugs could not be corrected. As a result, the situation worsened. The parent in ******* ASIN B0CNLZMNGX requires you to indicate the sizes, and variations have a red **** due to a conflict between inches and centimeters.

If you are doing an update from the CA and MX side, then the template contains only cm and a red **** without a field for correction in the edit directory ==> product details appears in *******. In *******, the template contains inchi and the update causes a red **** in the edit directory ==> product details appears in CA and MX. (screenshots with a red **** in ******* after updates in ******)
CA ****et 2024-01-09
Batch ID ************
Batch ID ************

2. *** ****et - All 5 families belong to different categories, but all have a red box in the price list. That is, it does not depend on the categories. B0CNM18D25, B0CNLZMNGX, B0CNM2B52M, B0CNS5V3HF, B0BPJS9GQX

During a conversation with support, they convinced me that after fixing the categories there would be no problems and convinced me to make an update and indicate list price in the template for the parent listing B0CNLZMNGX. The B0CNLZMNGX parent now requires the dimensions to be specified. This is against the rules of parent writing. Previously, also on the advice of support, I had already indicated the sizes and the system blocked sales and then, also on the advice of support, I had to delete the parent and create a new parent.
*** ****et 9:29 PM 1/9/24 Batch ID ************
3. Now a marketplace has opened independently in ****** - I didnt open it! ID *********** (screenshots)
BBB Complaint ID: ******** RE: ********************** Seller Account Errors
ID *********** refuse to help. I opened a new case with BBB, but you turned me down because I am complaining about the same business.
4. Main case ID ***********, was opened in March 2023. Support closed it with real deception - writing * We are working and will give you an answer as soon as we get the result.
In this support, many glitches in the account were fixed.
But in addition, many mistakes were made that led the account to bankruptcy.
For example, following advice from support, I added dimensions and a price list to the parent, then deleted the parent due to the fact that this was a violation and the system blocked sales. The team said they fixed it and again made me delete all the listings and upload them again.
The errors remained, and the listings lost positions, I suffered losses and I again spent money on advertising.
I opened more than 100 cases on all marketplaces for each listing, which introduced even more errors.
Now I pay for long term storage and my account is unprofitable.
5. I receive letters that my product is out of stock, although it is in stock.
Sincerely. Oksana
Business Response
Date: 02/02/2024
Greetings from Amazon.com,

Thank you for reaching us. I understand how this issue is affecting your business.

Please be informed that we have already provided a resolution in case ID ***********

According to that case, we can confirm that a correct resolution was provided on 1/20/2024.

To view your case: **************************************************************************************************************************** (Seller Central sign in required)

Thanks for your understanding.
Customer Answer
Date: 02/13/2024

Good afternoon support team.
After a complaint to the BBB about problems with the account, the following was created:"Your BBB Complaint ID: ******** RE: ********************** Seller Account Errors ID ***********"The complaint lists man* glitches in m* account that were not m* fault, but due to a glitch in the Amazon s*stem.Here ID *********** decided to work onl* with categories.1/2/2024 Categories established Despite the fact that the response on 1/2/2024 indicated to contact us if the updates malfunctioned in the case, *ou have refused to fix the remaining bugs.
1. During the call, the* assured me that ever*thing had been fixed and forced me to make updates on the ** and CA ****ets, despite the fact that I said that support and I had alread* tried all these options and on m* part the bugs could not be corrected. As a result, the situation worsened. The parent in ******* ASIN B0CNLZMNGX requires *ou to indicate the sizes, and variations have a red **** due to a conflict between inches and centimeters.If *ou are doing an update from the CA and MX side, then the template contains onl* cm and a red **** without a field for correction in the edit director* ==> product details appears in *******. In *******, the template contains inches and the update causes a red **** in the edit director* ==> product details appears in CA and MX. (screenshots with a red **** in ******* after updates in ******)CA ****et 2024-01-09 Batch ID ************ Batch ID ************
2. *** ****et - All 5 families belong to different categories, but all have a red box in the price list. That is, it does not depend on the categories. B0CNM18D25, B0CNLZMNGX, B0CNM2B52M, B0CNS5V3HF, B0BPJS9GQX During a conversation with support, the* convinced me that after fixing the categories there would be no problems and convinced me to make an update and indicate list price in the template for the parent listing B0CNLZMNGX. The B0CNLZMNGX parent now requires the dimensions to be specified. This is against the rules of parent writing. Previousl*, also on the advice of support, I had alread* indicated the sizes and the s*stem blocked sales and then, also on the advice of support, I had to delete the parent and create a new parent. *** ****et 9:29 PM 1/9/24 Batch ID ************
3. Now a marketplace has opened independentl* in ****** - I didnt open it! ID ********************************************* Complaint ID: ******** RE: ********************** Seller Account Errors ID *********** refuse to help. I opened a new case with BBB, but *ou turned me down because I am complaining about the same business.
4. Main case ID ***********, was opened in March 2023. Support closed it with real deception - writing * We are working and will give *ou an answer as soon as we get the result.In this support, man* glitches in the account were fixed.But in addition, man* mistakes were made that led the account to bankruptc*.For example, following advice from support, I added dimensions and a price list to the parent, then deleted the parent due to the fact that this was a violation and the s*stem blocked sales. The team said the* fixed it and again made me delete all the listings and upload them again.The errors remained, and the listings lost positions, I suffered losses and I again spent mone* on advertising.I opened more than 100 cases on all marketplaces for each listing, which introduced even more errors.Now I pa* for long term storage and m* account is unprofitable.5. I receive letters that m* product B0BTT7FZRK is out of stock, although it is in stock.
Support fixed the categories and not a single glitch was fixed. I followed the* requests, made updates and sent errors to Batch ID
Here is the response I receive: However, I've confirmed that the response *ou received on 1/2/2024 is correct and that we're not able to address the decision an* further.
Here is their response 1/2/2024:
Amazon
10:32 PM
01/02/2024
Hello from Amazon.com,

M* name is **** from Amazon Selling Partner Support. I understand *ou are having issues with categorization, sales rank, templates, FBA storage fees, and the Seller Central interface.Oksana, I attempted to call *ou at 12:18 PM PST at ************ and left a message.Our FBA team researched and found the long term storage fees (LTSE) are being correctl* calculated.---The following is the current categorization in the **, CA, and MX marketplace. I didn't find an* variations for the child ASINs in MX or **.Current Categor* in ** Marketplace:Parent ASIN B0CNM18D25 3 total child ASINs B09XJ3VXVZ B0BTHWM1SR B0BTHXZ1CJ GL = gl_home Product T*pe = MONEY_BANK Node = /To*s & Games /Categories /Novelt* & Gag To*s /Mone* Banks (2491218011)Item T*pe Ke*word = to*-banks Current Categor* in CA Marketplace:B09XJ3VXVZ B0BTHWM1SR B0BTHXZ1CJ GL = gl_home Product T*pe = MONEY_BANK Node = /Home & Kitchen /Categories /Home Dcor /Kids' Room Dcor /Mone* Banks (6742312011)Item T*pe Ke*word = to*-banks Current Categor* in MX Marketplace:B09XJ3VXVZ B0BTHWM1SR B0BTHXZ1CJ GL = gl_home Product T*pe = MONEY_BANK Node = *************** /Categoras /Decoracin del Hogar /Decoracin Infantil /Alcancas (11337594011)Item T*pe Ke*word = to*-banks ---Current Categor* in ** Marketplace Parent ASIN B0CNLZMNGX 8 total child ASINs B0BDFPS1F8 B0BDFS1V37 B0BDFNPSZK B0BDFR39VX B0BTT58ZXN B0BTT7FZRK B0BTT9RNR1 B0BTTCJZZ7 GL = gl_home Product T*pe = MONEY_BANK Node = /To*s & Games /Categories /Novelt* & Gag To*s /Mone* Banks (2491218011)Item T*pe Ke*word = to*-banks Current Categor* in CA Marketplace:B0BDFPS1F8 B0BDFS1V37 B0BDFNPSZK B0BDFR39VX B0BTT58ZXN B0BTT7FZRK B0BTT9RNR1 B0BTTCJZZ7 GL = gl_home Product T*pe = MONEY_BANK Node = /Home & Kitchen /Categories /Home Dcor /Kids' Room Dcor /Mone* Banks (6742312011)Item T*pe Ke*word = to*-banks Current Categor* in MX Marketplace:B0BDFPS1F8 B0BDFS1V37 B0BDFNPSZK B0BDFR39VX B0BTT58ZXN B0BTT7FZRK B0BTT9RNR1 B0BTTCJZZ7 GL = gl_home Product T*pe = MONEY_BANK Node = *************** /Categoras /Decoracin del Hogar /Decoracin Infantil /Alcancas (11337594011)Item T*pe Ke*word = to*-banks ---Current Categor* in ** Marketplace:Parent ASIN B0CNM2B52M 4 total child ASINs B0BTPRLRPN B0BTPQ4V5G B0BTPQQR9D B0BTPN65F5 GL = gl_home Product T*pe = MONEY_BANK Node = /To*s & Games /Categories /Novelt* & Gag To*s /Mone* Banks (2491218011)Item T*pe Ke*word = to*-banks Current Categor* in CA Marketplace:B0BTPRLRPN B0BTPQ4V5G B0BTPQQR9D B0BTPN65F5 GL = gl_home Product T*pe = MONEY_BANK Node = /Home & Kitchen /Categories /Home Dcor /Kids' Room Dcor /Mone* Banks (6742312011)Item T*pe Ke*word = to*-banks Current Categor* in MX Marketplace:B0BTPRLRPN B0BTPQ4V5G B0BTPQQR9D B0BTPN65F5 GL = gl_home Product T*pe = MONEY_BANK Node = *************** /Categoras /Decoracin del Hogar /Decoracin Infantil /Alcancas (11337594011)Item T*pe Ke*word = to*-banks ---Current Categor* in ** Marketplace:Parent ASIN B0CNS5V3HF 11 total child ASINs B08T9YWNDS B0BMXM3SK5 B0BN4D63T6 B0BN6YD5PT B0BNBPYXL9 B0BPCMN9TD B0BPCQNGMP B0BPDMC269 B0BPDVQVK4 B0CBKQF8VH B0CBKTHMF4 GL = gl_pc Product T*pe = MOUSE_PAD Node = /Office **************************** & School Supplies /Desk Accessories & Workspace Organizers /Mouse Pads & Wrist Rests /Mouse Pads (705323011)Item T*pe Ke*word = mouse-pads Current Categor* in CA Marketplace:B08T9YWNDS B0BMXM3SK5 B0BN4D63T6 B0BN6YD5PT B0BNBPYXL9 B0BPCMN9TD B0BPCQNGMP B0BPDMC269 B0BPDVQVK4 B0CBKQF8VH B0CBKTHMF4 GL = gl_electronics Product T*pe = MOUSE_PAD Node = *********************************** & Accessories /Accessories /Ke*boards, Mice & Input Devices /Ke*board & Mouse Accessories /Mouse Pads (3341329011)Item T*pe Ke*word = mouse-pads Current Categor* in MX Marketplace:B08T9YWNDS B0BMXM3SK5 B0BN4D63T6 B0BN6YD5PT B0BNBPYXL9 B0BPCMN9TD B0BPCQNGMP B0BPDMC269 B0BPDVQVK4 B0CBKQF8VH B0CBKTHMF4 GL = gl_office_product Product T*pe = MOUSE_PAD Node = /Electrnicos /Categoras /Computadoras, Componentes * Accesorios /Accesorios /Accesorios para Teclados * Ratones /Tapetes para Mouse (10189688011)Item T*pe Ke*word = mouse-pads ---Current Categor* in US Marketplace:Parent ASIN B0BPJS9GQX 5 total child ASINs B0BPJWN4SQ B0B77ZXLNP B0C21JG8D5 B0B7298RFS B0B7GKZW2G GL =gl_lawn_and_garden Product T*pe = OUTDOOR_LIVING Node = /Patio, Lawn & Garden /Categories /Outdoor Dcor /Rain Chains (3480736011)Item T*pe Ke*word = rain-chains Current Categor* in CA Marketplace:B0BPJWN4SQ B0B77ZXLNP B0C21JG8D5 B0B7298RFS B0B7GKZW2G GL = gl_lawn_and_garden Product T*pe = OUTDOOR_LIVING Node = /Patio, Lawn & Garden /Categories /Outdoor Dcor /Rain Chains (6257395011)Item T*pe Ke*word = rain-chains Current Categor* in MX Marketplace:B0BPJWN4SQ B0B77ZXLNP B0C21JG8D5 B0B7298RFS B0B7GKZW2G GL = gl_lawn_and_garden Product T*pe = OUTDOOR_LIVING Node = /Jardn /Categoras /Decoracin para Exteriores /******* de Lluvia (20949772011)Item T*pe Ke*word = rain-chains ---You asked about recommended browse nodes. Whenever possible, we alwa*s assign items to the most specific node available. The top level nodes are not suitable categories for assignment. ca-computers:/Products ***********)- this is a top level node in PC ca-ce:/Categories (********* )- this is a top level node in CE (consumer electroncis)ca-ce:/Categories/Computers & Accessories/Accessories/Ke*boards, Mice & Input Devices/Ke*board & Mouse Accessories/Mouse Pads [3341329011]item_t*pe_ke*word: mouse-pads ---Regarding the red exclamation point within the Manage Inventor* pages when editing, this has no affect on *our abilit* to sell the items or edit the listings. You can confirm this for *ourself but uploading a template for the **** If there was a problem, *ou'd get an error message. I check some of the SKUs with m* own tools and there were no errors. If after uploading a template *ou get an error, please let me know the batch ID and **********************. ---Finall*, regarding Best Seller Ranking in relation to each marketplace, the s*stem is working as designed. I ran m* own checks with our diagnostics and didn't find an*thing wrong. We have attempted to contact the team in charge of that s*stem, however I want to set the expectation that this team doesn't respond to requests for investigation. I can't promise that we will hear an*thing back from them. Best Regards,******************* Partner Support

Business Response
Date: 02/14/2024
Hello,
We will follow with the seller in the next Case ID ***********
Customer Answer
Date: 02/15/2024

Complaint: 20873221

I am rejecting this response because:
Good afternoon.
The Support team did not study the case and sends me to another round. I have deleted and downloaded listings countless times at the request of support. This looks like a mockery.
Support has been closing cases and starting all over again for a year now
This case has been going on for a year now; working with support, I have already deleted and downloaded listings countless times.
These procedures don't help. If the problem could be solved so easily, the case would not have lasted a year.
Please take a look at the cases
ID *********** Your BBB Complaint ID: ******** RE: ********************** Seller Account Errors.
ID *********** (case opened in March 2023)

Please follow the link and see that I have deleted and downloaded listings countless times on each of the three marketplaces.
*******************************************************
Best regards, Oksana
Sincerely,

*********************
Business Response
Date: 02/16/2024
Hello,
We will follow with the seller in the next Case ID ***********
Customer Answer
Date: 02/25/2024

Complaint: 20873221

I am rejecting this response because:
Good afternoon .
I was scheduled for a call, but they didn't call me.
Support: I will call you on February 23rd, until that day2, I will check all the situation and try to find a solution for your issue.
In addition, support again did not study the case.
Support: Remember checking Those Parent ASINs are not in your inventory B0CKKDNNJK, B0CFMC7GG3, B0CBCQ97T2, B0CBCS6V9B (US, CA, MX)

These ASINs are not there because other members of the support team force me to delete Parent listings and create new ones every time - But this does not solve the problem, it creates new ones.

Then I am forced to delete all parent and variation listings and restore them after 24 or 48 or 72 hours.
I was forced to open a separate case for each listing on each marketplace! This killed my account. More cases - more mistakes!!!

For my part, I cannot fix the system failures. I've demonstrated this countless times during support calls. Amazon employees must correct the problems on their end because they were not my fault, but due to a glitch in the Amazon system.
However, every time they only promised me to fix it and the matter went into another circle.

Then the cases were closed, for example, this case lasted from March 2023 - ID ***********, deceiving me that they would answer when they received the information. Or BBB Complaint ID: ******** RE: ********************** Seller Account Errors
ID ***********

I created templates and sent them for review before uploading them. this also did not solve the problem.

In addition, the ********* marketplace suddenly opened and requires you to enter your bank information!!!!!!
I didnt open it and I dont know what to do with it!!! Why are the listings I created in ******? What should I do now?

This has been going on for a year now. Every time after the next support advice, the errors only become more numerous. The listings have lost their positions and my account is completely bankrupt. I have nervous exhaustion and lack of strength to fight.

These are listings with my brand
Families
B0CNM18D25, B0CNLZMNGX, B0CNM2B52M, B0CNS5V3HF, B0BPJS9GQX
single
B08TCJT79X
I'm expecting a call!
Best regards, ******
Sincerely,

*********************
Business Response
Date: 02/27/2024
Hello from Amazon Services,

Your request is being reviewed by our internal team, and it will be addressed as soon as possible.

This is an ongoing investigation, please follow up case ID ***********, our internal team will provide resolution through this case.
Thank you
Customer Answer
Date: 03/01/2024

Complaint: 20873221

I am rejecting this response because:
Good afternoon.

For a year I have been trying to get Amazon to fix the errors in the Amazon system. During this time, I fulfilled all support requirements (deleted and loaded listings as parent and parent with variations. I made updates with full and partial templates that were previously checked by support. I opened hundreds of cases on all marketplaces, which led to an increase in the number of errors and failures, my the account is now bankrupt.)
I complained to the BBB, but also received no results.
In addition, I explain everything to every new employee from the beginning.

Call me. *************. I receive calls and the Amazon system allows me to call you. I had countless calls with support.

1. Support: Regarding the ********* marketplace, we only check NA, ****** and ****** account, if you have an issue with ********* account, contact them directly.
Me: What should I decide with this marketplace? I didn't open this marketplace. I didn't do anything to open it.
Screenshot #1 *********. What should I do about this? ********* case ID *********** - this is a glitch

2. US Marketplace Screenshot #2
All 5 families B0CNM18D25, B0CNLZMNGX, B0CNM2B52M, B0CNS5V3HF, B0BPJS9GQX parent listings require a "list price"
After advice from support, enter the list price through the template, the parent B0CNLZMNGX requires you to enter the sizes, but this is not possible because the sizes are different and the parent should not contain the sizes according to the rules.Screenshot #3 - this is a glitch

3. Screenshot #4 Variations of all 5 families on the my manage inventory page have different BSR, which differs from the data on the product page - this is a glitch.
On the product page, all variations have the same BSR

4. Screenshot #5 CA, Screenshot #6 MX marketplaces all listings have a conflict between cm and inch. Delete/download after 24,48,72 hours does not fix it.
All parent listings have been removed by support in an attempt to fix glitches

5. Some listings are in the category edited by the ********* marketplace.
This year's support revealed that listings were pinned to a category that no longer exists on Amazon. changed the categories and fixed them, However, this also did not correct the situation.

Note***** No updates, deletions/restorations of listings help correct errors. On my part, I cannot correct these mistakes. The system blocks sales and listings had a BSR of ****** and sales of 20 units per day are now unprofitable.
I lost the money I spent on brand name on advertising and development of listings.

Please correct your account.
Best regards, ******.
Sincerely,

*********************
Business Response
Date: 03/04/2024
Hello Team,
The correct resolution has been provided to the Selling Partner on case id: ***********.
Please ask the Selling Partner to refer to the case for information.
Regards,
Pranny
Customer Answer
Date: 03/05/2024

Complaint: 20873221

Good afternoon.
My request was supported by screenshots and had a full description of the errors in the Amazon system. The Amazon team's response consists of a list of families that have my account.
Not a single error from the ones I listed has been corrected or even explained the reason for the failures in the system that led my account to bankruptcy.

Below I present my request and support response to clearly demonstrate that support did not fix the error.

For a year I have been trying to get Amazon to fix the errors in the Amazon system. During this time, I fulfilled all support requirements (deleted and loaded listings as parent and parent with variations. I made updates with full and partial templates that were previously checked by support. I opened hundreds of cases on all marketplaces, which led to an increase in the number of errors and failures, my the account is now bankrupt.)
I complained to the BBB, but also received no results.
In addition, I explain everything to every new employee from the beginning.

Call me. *************. I receive calls and the Amazon system allows me to call you. I had countless calls with support.

1. Support: Regarding the ********* marketplace, we only check NA, ****** and ****** account, if you have an issue with ********* account, contact them directly.
Me: What should I decide with this marketplace? I didn't open this marketplace. I didn't do anything to open it.
Screenshot #1 *********. What should I do about this? ********* case ID *********** - this is a glitch

2. US Marketplace Screenshot #2
All 5 families B0CNM18D25, B0CNLZMNGX, B0CNM2B52M, B0CNS5V3HF, B0BPJS9GQX parent listings require a "list price"
After advice from support, enter the list price through the template, the parent B0CNLZMNGX requires you to enter the sizes, but this is not possible because the sizes are different and the parent should not contain the sizes according to the rules.Screenshot #3 - this is a glitch

3. Screenshot #4 Variations of all 5 families on the my manage inventory page have different BSR, which differs from the data on the product page - this is a glitch.
On the product page, all variations have the same BSR

4. Screenshot #5 CA, Screenshot #6 MX marketplaces all listings have a conflict between cm and inch. Delete/download after 24,48,72 hours does not fix it.
All parent listings have been removed by support in an attempt to fix glitches

5. Some listings are in the category edited by the ********* marketplace.
This year's support revealed that listings were pinned to a category that no longer exists on Amazon. changed the categories and fixed them, However, this also did not correct the situation.

Note***** No updates, deletions/restorations of listings help correct errors. On my part, I cannot correct these mistakes. The system blocks sales and listings had a BSR of ****** and sales of 20 units per day are now unprofitable.
I lost the money I spent on the brand name on advertising and development of listings.

I ask you to correct my account and the manage inventory page.
Best regards, ******.

Support response:
Amazon
07:48 PM
03/01/2024

Greetings from Amazon,

Ive confirmed that the response you received from our team on February 27th, 2024 is correct.

Your account is correct all families B0CNM18D25 (3 child ASINs), B0CNLZMNGX (8 child ASINs), B0CNM2B52M (4 child ASINs), B0CNS5V3HF (11 child ASINs), B0BPJS9GQX (5 child ASINs).

I appreciate your understanding.
Best regards, ******.

Answer
Sincerely,

*********************
Business Response
Date: 03/06/2024
Hello Team,

The correct resolution has been provided to the Selling Partner on case id: ***********.

Please ask the Selling Partner to refer to the case for information.
Regards,
****** .
Initial Complaint
Date:11/15/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I loaded an ****** dollar amazon card to my amazon account and made purchases.. with out warning my account was locked , when i communicated with customer service they were rude to me . Now i have a huge balance on their account and have been robbed of a balance left of ******. They will not unlock my account associated with my phone number ************. I feel like they really robbed me. Please help . Their stealing my money i receive from my Veterans Compensation income. Help please
Business Response
Date: 12/21/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 12/21/2023.

Sincerely,
Amazon.com
Initial Complaint
Date:11/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a used item from Amazon and was sent a different used item. I sent it back the same day. This is the order number 112-3554666-6986647. There asking for my id for a refund and I dont feel comfortable sending my government id
Business Response
Date: 11/16/2023
Hello ******,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the return refund issue for the Order ID *******************.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement.

We may also request additional information before granting your request. Amazon takes all security-related matters very seriously and your account security is our top priority.

We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review/investigate and get back to you with an update on refund for the mentioned order.

Further, we are not able to take additional actions, including overriding their decisions for next steps.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:11/15/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Its been a while since my ac**unt has been deactivated for the following reason as mentioned in the amazon email.You have been found to be related to an ac**unt beginning with Balay.***.But I believe this notification is sent in error. I am a seller on amazon, and I was going launch my private label Brand soon.My ac**unt wortha is the only ac**unt I have and its verified. But since its been deactivated i can not work on creating my brand.Below are all the details of root cause with and attached supporting documents to substantiate this claim. I have used a ** working space for my office since its e**-friendlier. And I use the Computer and Wi-Fi at the office which is shared by others. There might have been a breach in privacy, and someone might have used the same **mputer for logging into their ac**unt in any case its my fault that I was less than careful, and I since then have educated myself and my team to be more in **mpliance with Amazons policies. Someone once asked me for help with their Amazon seller business and I showed them what to do that is all I can think of other than that, there was no breach of any policy.I am just trying to run this business with a positive mindset. Here is my PLAN OF ACTION TO PREVENT THIS ISSUE IN FUTURE: I have taken some time to educate myself and my team to be in total **mpliance with Amazon. I am never going to create a related ac**unt even by mistake, since now as a whole **mpany we are well versed in Amazon policies and implement strict measures to **mply on it. Now we do not use public wi-fi or hot spots to be extra careful of our ac**unt security. We have our own office and **mputers. We understand that operating and maintaining multiple Seller Central ac**unts is prohibited. And it is permitted by Seller Support only if there is an explanation of the legitimate business need for a se**nd ac**unt. We will never act against this policy.
Business Response
Date: 11/17/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 11/17/2023.

Sincerely,
Amazon.com - Seller Performance Team
Initial Complaint
Date:11/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/13/23 I ordered an Asrock B550 motherboard. It arrived 11/14. I put together a PC system outside of the case to verify the functionality of the parts. I noticed a strong odor associated with the MB but dismissed it at the time thinking it might be the plastic or packing material. The MB didn't post. I started to troubleshoot but left to make dinner for the family. After dinner, I went back to troubleshooting. When I removed the *** from the *** slots I noticed heavy corrosion on the *** contacts. Inside the MB's *** slots was filled with heavy corrosion caused by a foul smelling liquid. I then noticed other damaged corroded area's on the MB and removed the other parts I had added. I cleaned the *** as best as I could and found corrosion caused by the MB. I contacted Amazon via chat, which led to a phone call, all documented below. I stressed to everyone I spoke to that I didn't know if anything other than the *** was damaged but wanted to have the other items (NVME SSD, GPU, CPU, PSU) cleaned and tested. I was offered a refund for the MB and the parts that I had connected to it at one point but the customer service rep had no idea about the cost involved. I mentioned that (it's in the chat log). I was passed to multiple people and never got any help other than an RMA for the MB.
Business Response
Date: 11/16/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the defective item you have received and the damaged it caused to other parts. I'm sorry for the inconvenience caused.

I'll share the feedback with our team for necessary action however I'm sorry, we are unable to reimburse for the damage caused but can help you with the refund/replacement (available option) of the item purchased with us.

For any other damage caused, I request you to please contact the manufacturer of the item for the possible option.

If you would like a return label for your order, I request you to please help us with the order# and the registered email id to share the return label.

I appreciate your cooperation and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 11/18/2023

Complaint: 20873037

I am rejecting this response because:
The motherboard (MB) purchased was an open box item that has a sticker proclaiming "Amazon warehouse deals INSPECTED and Repackaged". If the MB had been inspected then the damage to the motherboard would have been seen and the item would not have been resold. Amazon sold the item, took it back on a return, and resold a faulty, damaged, item. This led to the corrosion (seen in the photo's) damaging some of the parts I had slotted into the motherboard.
Amazon states on their website that, "For each used product we sell, we thoroughly test the condition of the item and provide detailed descriptions to make it easier for you to make a decision." Any testing of the MB would have shown it to be damaged and non-working.
The original manufacturer of the MB did not sell a faulty MB and isn't responsible. The MB was damaged by a liquid that spilled on it and caused corrosion. Amazon did not inspect the corroded MB but simply resold it at a slight discount. Thus it is Amazon that bears responsibility for any and all damages caused.
As I have stated multiple times while chatting with Amazon, both via online chat and over the phone, I am not asking Amazon to replace any and all the parts I slotted onto the MB during the build process. I am only asking that any items tested and found to be damaged be replaced. I was offered a refund on all the parts by an Amazon **************** representative at one point and I am the one who pointed out the high cost of that to Amazon. I am only asking for the damaged items to be replaced.
I suggested several times to several different people (having been passed to more than seven people during this process so far) that the items be brought to a third party for testing. Only damaged items would need to be replaced.

Sincerely,

***************************

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