Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,609 total complaints in the last 3 years.
21,612 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/15/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered on September 18, 2023 Order# ***-2109418-1600201 Garmin epix Pro (Gen 2) Sapphire Edition Grand Total:$1,207.23 The item was returned and received by Amazon on 1Z67561Y2625588336 Today is November 15th and Amazon is refusing to process the refund. Multiple customer service agents confirmed that the item was received at the warehouse yet all of them failed to issue a refund.
Business Response
Date: 11/21/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding refund for the damaged order.

I see our team have noticed abnormal activity on your account hence we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

I request you to please share the requested details by visiting the secured link shared on your registered email id. Once we receive it and verify the details, our team will be able to help you further. Rest assured, all personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

If you do not get the updates after 3 business days of uploading the document, please contact us through chat or call for further help.

I appreciate your cooperation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 11/22/2023

Complaint: 20876166

I am rejecting this response because: I already uploaded my ID once and here is the confirmation. I am planing on taking Amazon to court. Amazon can expect to receive a notice from my attorney.

Sincerely,

Art Igonkin
Business Response
Date: 12/29/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the order.

I've escalated it to our team and they have requested for few more details.

Please reply to this the email with your responses to the following questions in English or Spanish. You must reply from the email address associated with the Amazon account that you used to place this order.

Youre able send your responses directly in an email or through an attachment such as a PDF or JPG file.

To be considered for review, the Incident Report has to be submitted within 30 days. Send one set of responses for each package containing an item that you returned to Amazon but haven't yet received a refund. We typically respond in about 1-2 business days.

After you submit your Incident Report, you may be asked to complete additional steps before we can complete our investigation.

Incident Report

1. Order number:_______________

2. Today's date. (MM/DD/YYYY):_______________

3. Date return item was shipped. (MM/DD/YYYY):_______________

4. How did you ship back your return? ( For example: *** picks up, *** drop off, mailed with ***** or ************* *************** etc. ):_______________.

5. Description of the item returned (item name, color, size, quantity, etc.):_______________.

6. Have you experienced prior issues with returning items to Amazon?_______________

Thank you for your cooperation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:11/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im reaching out in regards to the following two orders that were returned: ***-4830098-8723424 ***-9686284-5576266 Both these items were returned 10/25 and received by the returns center on 10/27 I was told the refunds would be processed by 11/12 according to multiple representative saying I would receive my refund within 3-5 days I logged in to check today what the status of both of these refunds returns were and they are still in the same status where it just shows received not processed and now the representative is saying they have to manually issue the refund but not until another business day. Both items were returned and received by your returns center its been several weeks Im requesting for you to process the refunds for both order numbers. Order # ***-4830098-8723424 (HP 414X Black High-yield Toner Cartridge) total refund amount: $ ****** to original payment method Order # ***-9686284-5576266 (Philips Sonicare) total refund amount: $301.66 to original payment method
Business Response
Date: 11/17/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the returned order.

Generally the returns are processed by Amazon in 14 days. In some situations, it may take longer. Certain items can take up to 30 days. This additional time allows our ************** to find and process the item you have returned.

Although the return tracking shows delivered, the ************** has to complete the return processing before the refund is initiated.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. If you don't hear from our ************** within 30 days from the time of return, please contact us through chat or call so we can find out what happened and help you further.

More details can be viewed on this link.

************************************************************************************

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 11/17/2023

Complaint: 20876095

I am rejecting this response because:
Ive been told by multiple representatives that this order # ***-9686284-5576266 (Philips Sonicare) shouldve been refunded by November 12th and it has not been refunded even though its been returned and received by their return center multiple employees have stated they would manually refund this item and have not done so.

Sincerely,

***********************
Initial Complaint
Date:11/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction date: Nov. 3, 2023 $72.38 spent on 1 item Item was posted as FREE SHIPPING When I put my debit card in transaction was complete I then noticed I was charged for shipping, I immediately called Amazon and I was told to call back after I received the item. I did and I was "handed around to several (2) people when finally I was told "I did not choose it! " How could I when the entire transaction just magically went through! and besides WHY would I have not chosen FREE SHIPPING given the choice- especially when that was part of my decision to buy the item. To prove her wrong, I tried to repeat the transaction, and see if there was a choice to pick free shipping and the item was no longer available - strange since it came in 4 different colors. Also I tried to purchase the item a week earlier @ $10 cheaper with a gift card that was $9 short of the full price and I wanted to make up the difference with my debit card. Instead the transaction was put on hold - not sure why- and told I would receive an email - never got it. I went back on line the following week. My acct was no longer on hold but the item was $10 higher - was this an algorithm?! I am tired of wasting time with these big companies (this is my 3rd time in as many months where I have had issues and spent time on line, and on the telephone trying to rectify money issues. I believe that most busy people could not be bothered spending this amount of time and would just let the money go. "Time is money" however I am mad and retired! Need I say more? PS Jet blue & the movie app Atom were my other 2 instances of wasting more than 45minutes trying to get my money back I would be happy to tell you the stories if you are interested. My Amazon ORDER # ***-8932693-6644215 Tracking ID: *************************************** Account: ************************* (**, **) I would like my shipping money back which I believe was either $6.99 or $7.99 and in a perfect world be paid for the time spent. Oh and the item is available again...
Business Response
Date: 11/17/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the shipping charges refund.

Any order above $25 which is fulfilled by Amazon is eligible for FREE shipping however it is subject to be chosen at checkout when placing the order.

I see the shipping method selected on your order was "Standard Shipping" which is chargeable hence you are charged for the same and this is not refundable.

We suggest to please always notice the shipping method selected at checkout when placing the order so that the correct option will be selected to avoid it in future.

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 11/17/2023

Complaint: 20875816

I am rejecting this response because: The order went through without an option to choose free shipping. WHY on earth would I choose Standard shipping when part of my decision to buy was based on FREE SHIPPING? Is it possible there was a computer glitch or a malicious algorithm?

Sincerely,

*************************
Initial Complaint
Date:11/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have 2 returns that I returned to Amazon and they show received but they will not refund my money. They are asking me to wait 3-5 business days multiple times I have chatted. Now they are requesting outrageous private information just to give me a refund that is owed to me.Item 112-3360490-3438632 Item 111-0405361-1143422 Items have been at their warehouse for MULTIPLE weeks!
Business Response
Date: 11/17/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding refund for the returned order.

I see our team have noticed abnormal activity on your account hence we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

I request you to please share the requested details by visiting the secured link shared on your registered email id. Once we receive it and verify the details, our team will be able to help you further.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

If you do not get the updates after 3 business days of uploading the document, please contact us through chat or call for further help.

I appreciate your cooperation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:11/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have returned items to amazon with my shipping receipt and status on amazons portal stating that the items were received. Amazon has held on to multiple items confirming they've received them back but they have failed to refund my money. It has been over 60 days for some items. They are not following their own return policy. The customer service agents hang up on you without assisting.
Customer Answer
Date: 11/15/2023
11465941098324212
11423781047581049

Business Response
Date: 11/17/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding refund for the returned order.

I see our team have noticed abnormal activity on your account hence we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

I request you to please share the requested details by visiting the secured link shared on your registered email id. Once we receive it and verify the details, our team will be able to help you further.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

If you do not get the updates after 3 business days of uploading the document, please contact us through chat or call for further help.

I appreciate your cooperation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 11/24/2023

The business has not resolved the issue and has not issued a refund. They are demanding my personal information which I explain I am not comfortable sending.
Customer Answer
Date: 11/29/2023
I am not satisfy with this answer and it is unacceptable.
Initial Complaint
Date:11/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought the mount on nov 7 and it costed me 23.59$My issue is I received the mount and it turns out the vesa plate to fit my monitor on wont fit i contacted the maker and asked them if there is anything that I could do to resolve the issue, but they basically told me they cant do anything and recommended me to buy another model so I went to Amazon and explained everything and return the mount and buy the other mount so I returned the mount the very next day and its been a week now and I havent received a refund and I contacted customer support and what they told me I have to provide requesting outrageous private information from me just to issue a 23$ refund Any help would be really appreciated thank you so much.
Business Response
Date: 11/17/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding refund for the returned order.

I see our team have noticed abnormal activity on your account hence we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

I request you to please share the requested details by visiting the secured link shared on your registered email id. Once we receive it and verify the details, our team will be able to help you further.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

If you do not get the updates after 3 business days of uploading the document, please contact us through chat or call for further help.

I appreciate your cooperation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:11/15/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Basically, several months ago my amazon account got closed due to misuse of amazon services and to contact them to have the action appealed. I contacted them asking where this email was or proof of my my account was closed, all i got was their decision to close my account because they can. So i call customer service and they say they cant do anything about it to recover my account so i decided to just let it go and forget i even had a account.. until today (Nov 15 2023) i get a response from amazon saying theres activity going on on my account. And a case number to go with it. How is there activity on my accounts when its been closed?
Business Response
Date: 12/21/2023
Hello,
We have reinstated this customers buyer account.
We sent an email to the customers registered email address on 21st December 2023 confirming account reinstatement.
Sincerely,
********
Amazon.com
Initial Complaint
Date:11/15/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sent back 3 different items totaling over . 0 of the 3 was credited , 0 of the three items were not refunded, have already been shipped back and received and now require me To send a government ID. I dont feel comfy sending my personal info whom *** given $10,000 of orders to who now suddenly needs an ID. Seems suspicious and I want my money refunded.
Business Response
Date: 11/17/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding refund for the returned order.

I see our team have noticed abnormal activity on your account hence we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

I request you to please share the requested details by visiting the secured link shared on your registered email id. Once we receive it and verify the details, our team will be able to help you further.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

If you do not get the updates after 3 business days of uploading the document, please contact us through chat or call for further help.

I appreciate your cooperation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 11/17/2023

Complaint: 20875850

I am rejecting this response because: I 100% feel completely uncomfortable giving my id or any personal info to Amazon. How ridiculous theyre requesting copy of an ID to verify my identify? They do not need this. *** spent tens of thousands of dollars with this company and never once have I provided an ID of any kind. They have my credit card on file and my address. For absolutely no reason would they need any other info from me. Some of the higher end luxury brand items Ive purchased from Amazon lately are completely counterfeit, similar to a product youd buy in Chinatown in ************* or a swap meet. This is why Ive returned these items. I want my money back immediately and this completely absurd

Sincerely,

***************************
Initial Complaint
Date:11/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 27th I ordered 2 phones as well as 2 cases for the phone. The cases were not the right cases for the phone ordered. On November 1st, the day I received the package and noticed the issue I immediately contacted customer service. I explained my situation, that I live over an hour away from a *** store and that charging me **** to send back 2 phone cases just did not make sense. The phone cases together were less then $20 maybe a little more after tax. The customer service rep told me to purchase 2 new cases that would fit the phone and that once the new cases were delivered they would issue me a refund. On November 6th or 7th I received the new cases and right away contacted them for my refund. I have been going in circles for over a week. They said that the customer service rep who said I could get a refund without returning the items was wrong. That I needed to get the items returned and now I have to send a photo of my ID to them for a third party to verify my identity. I am not comfortable with this what so ever. If your customer service rep told me I would get a refund I should get a refund. I feel like they made me buy 2 more cases and now I'm just out money because of their mislabeled phone cases. And the lies their customer service representative told me.
Business Response
Date: 11/17/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding refund for the wrong item you have received and for the bad experience you had with our customer service.

I see the issue is already escalated to our team to make sure a necessary action is taken and the rep get coached on it for incorrect information they have provided. I'm sorry again for that ******. Rest assured, you will not see this repeated.

For the refund, I see our team have noticed abnormal activity on your account hence we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

I request you to please share the requested details by visiting the secured link shared on your registered email id. Once we receive it and verify the details, our team will be able to help you further.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

If you do not get the updates after 3 business days of uploading the document, please contact us through chat or call for further help.

I appreciate your cooperation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 11/17/2023

Complaint: 20875831

I am rejecting this response because: I have uploaded my ID several times! I have emails dating back to November 8th to prove that. Even though your practice of uploading an ID and giving it to a third party is not right and definitely should not have to happen. There has been no suspicious or unusual activity on my account except for whatever your customer service reps have done to it. You people are making stuff up, putting people's privacy and personal information at risk. And again running around in circles with me, with no end in sight. I'm fed up, I have never lost my temper on customer service but this is beyond ridiculous and with you giving my information to third parties makes it so uncomfortable. Over 18 dollars....

Sincerely,

*****************************
Business Response
Date: 11/19/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry again for the inconvenience caused regarding the phone case order.

Thank you for uploading your ID. I've initiated a return on those two phone cases and have sent you an email confirmation on your registered email id with a *** QR code to return the order.

You will not be charged for this return and the refund will be issued after the items are received and processed at our return center (generally within ***** days) from the date of return.

If you would like a pickup, please contact us through chat or call or through this email so that we can arrange one for you however please note that "Pickup is chargeable" and we are unable to refund those charges.

I appreciate your understanding and cooperation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 11/20/2023

Complaint: 20875831

I am rejecting this response because: nothing has been done to resolve the issue. Once again I was told I would not have to return it. And would receive a refund. It will costs me more in gas then it would be to get the return and if I pay to have it picked up I will not be refunded the 8 dollars. That's almost half of the return price. I was told by you guys that I would get a refund for these cases without returning them because it makes no sense on my part to spend more to bring them to a *** store then they are worth. I was tricked by your customer service to purchase 2 new cases and was told once they were delivered I would receive the refund. Told me to not the date and time and his name and I would have no issues. It's been nothing but issues. I had to spend 30 more dollars worth of cases. I was tricked lied to and conned into purchasing cases from you by your customer service employee. I feel robbed.

Sincerely,

*****************************
Initial Complaint
Date:11/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 8, 2023 I purchased a pair of boots on Amazon for $367.07, which did not fit so I returned them to Amazon on October 11, 2023. On October 9, 2023 I purchased an EV Cable for an electric vehicle for $249.77 which wasn't compatible with my car so I returned that to Amazon as well.After a week with no refund yet, I messaged Amazon.com and spoke with an associate who told me not to worry and my refund would be in my account soon. The refund never came after over a month Iso I called on November 15, 2023 and spoke with an associate on the phone who confirmed the item was received and was processing. However, she told me I would need to send my I.D. which they have never needed in the past for a refund, nor do I feel comfortable sending them that private information. I explained I have a receipt that I would be happy to send to them as proof of the return and they would not accept it. I was told they would keep the money for the return with or without the receipt. I am seeking my refund that is due to me in the amount of $616.84. I have provided proof of *** tracking numbers and amazon parcel tracking numbers that show successful delivery/acceptance of both items.Boots Return-Amazon parcel tracking number: TBA309093899048 EV Charge Cable-Amazon parcel tracking number: TBA309115379737 Boots *** tracking number: 1Z9E8W879037696550 EV Charger *** tracking number: 1ZR9Y4170391681853
Customer Answer
Date: 11/16/2023
Order numbers for these items are:
ORDER # 112-9225529-4441051

ORDER # 112-8954884-8110643

Business Response
Date: 11/27/2023
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the returned item ********** SC1455 Level 2 Portable EV Charger - up to 16A and ****** Women's Bootie in Genuine Leather with Embroidery and Zipper Brown.

Upon checking I see that the refund of $249.77 has been issued to your original payment method on November 22, 2023 for the item ********** SC1455 Level 2 Portable EV Charger - up to 16A. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

For ****** Women's Bootie in Genuine Leather with Embroidery and Zipper Brown, we need your ID to verify the account holder before we can consider your request for a refund or replacement as we noticed abnormal activity on your account. We may also request additional information before granting your request.

The appropriate team has sent an email to you with instructions on how to share this information with Amazon. Once you submit your information, it can take up to 3 business days for us to finish our investigation. After this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.

Thank you for your understanding.
Regards,
Pratap

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