Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,618 total complaints in the last 3 years.
21,665 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/15/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, Called Amazon to complaint about a damaged item. They right away sent me an email asking me for a picture ID to get a refund. I called customer service to tell them they have no legal right to ask for picture id as they are not an official government entity and i told them its a privacy violation and i fear to send my official id picture to a random third party amazon id check. Its privacy abuse.
Business Response
Date: 11/17/2023
Hello ****,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with return of Order ID: *******************.

Our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review/investigate and get back to you with a update on refund for the mentioned order.

Thank you for contacting Amazon.

Regards,

*****************************.
Customer Answer
Date: 11/17/2023
Hello
Amazon replied today regards your request asking me again to send them Id verification as an excuse to process my refund. I replied to them again that Im not going to send them any kind of id verification and told them its a privacy violation and they have no right to ask for id upload verification. Reminded them that they are not a government entity and their policy is a privacy violation.
Initial Complaint
Date:11/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon email: ******************* I have bought this monitor from Amazon around the beginning of this year and it arrived defective, the monitor does not function properly, and from my research this issue I have is common with the reviews of the product of others who have the same EXACT issue.I have contacted Amazon multiple times about a refund for this and they denied it, unfortunately I am unable to return the item as I am outside of the US and the cost of shipping internationally for such a big and heavy item is 80% of the monitors cost. Now I am being emailed by Amazon, being asked for outrageous private information from me just to get your refund.I find this unacceptable, especially as a Prime member with Amazon for years.Reviews of people having the same issue: ***************************************************************************************************** ***************************************************************************************************** ***************************************************************************************************** **************************************************************************************************** ***************************************************************************************************** ***************************************************************************************************** ***************************************************************************************************** ***************************************************************************************************** ****************************************************************************************************
Business Response
Date: 11/17/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 114-7387367-5008204.
Upon reviewing, we see the order was placed on January 22, 2023. Our returns procedures state that within 30 days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund.

Due to the amount of time lapsed from 30 day return window, we are unable to take action on it.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 11/17/2023

Complaint: 20876416

I am rejecting this response because:
As explained that it is not possible for me to return this item and i tried multiple times during the return period to receive a refund and was denied each time, i find it unacceptable that a defective item sent with or without a return is not eligible for a refund.
Especially since this item has a warranty until ****. And ESPECIALLY since you can see that this a proven issue with the same diagnosis with other customer.
As an update, I have went ahead and provided the ** requested from Amazon and the email mentioned to receive the refund I should provide my **, which I have.
Here is the quote from the email received from Amazon: "Thank you for contacting Amazon.com **************** for Order *******************.
Because we noticed abnormal activity on your account, we need to verify your identity before considering your request for a refund or replacement. We may also request additional information before granting your request."
Escalate this issue to the responsible person to process a refund or I will proceed with disputing the payment but I'd hate to do this.
Sincerely,

Vache Zoubrigian
Initial Complaint
Date:11/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item on amazon, and sent it back for a refund, amazon then confirm they got the package back at least 5 days ago, but now want outraggous personal info from me to process the refund, whicch I dont trust amazon with, and they didnt ask for this info before I purchased it, so i just need my money back
Business Response
Date: 11/17/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 112-4821399-3268209.
After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
*************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:11/15/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Returned an item (striped neon bikini bottoms) in September through staples drop off. Received a refund for $16.99. November 13 I receive an email that I was recharged $16.99 for the item. Contacted Amazon support numerous times. First was told they received the item and will process refund again and will send me a confirmation email. That was never received. Contacted support numerous times again. Started getting different responses: verify identity and send id card (never heard of that, but I submitted numerous times and received and email with a thank you and that it was received), then was told item is not received or scanned, then was told no refund until I send it by mail (although it was dropped off 3 months ago and is in their possession). then I asked to speak to the supervisor and ******* refused to do that because "supervisor will say the same thing", then I was purposely disconnected numerous times and had to repeat myself and in response get copy pasted messages. Very disrespectful and unprofessional. Still no refund and 0 help from customer support.
Business Response
Date: 11/17/2023
Hello *********************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding retro charge and ** verification.

I apologize for the inconvenience that you've experienced in this case.

As per the update from the team, there was no return or return tracking found for the order.

Unfortunately, the refunded amount has been retro charged as there was no item returned or scanned at the returns center.

Regarding the ** verification: ********************** takes all security-related matters very seriously and your account security is our top priority and verification has been mandatory for refunds and returns issues.

We have policies and security measures in place to ensure that your personal information remains secure for the ** verification.

Once submitted, our team will review/investigate and get back to you with a update on refund for the mentioned order.

However, I'll surely take this as a feedback from you and will forward it to the team for further review on it.

Also, if there was any alternative to refund the amount, we would have surely helped.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Arun
Amazon.com
***********************************
Customer Answer
Date: 11/17/2023

Complaint: 20876411

I am rejecting this response because: I have returned the item (neon striped bikini bottom) with staples drop off, months ago. The item was definitely scanned, right in front of me. Barcode used is attached. Also I uploaded my ID for verification numerous times, so I don't know what the issue is there. Also, customer service has been horrible lately, especially when i get a copy paste response to whatever I say. and when I ask to speak to the supervisor, I get denied and disconnected.

Sincerely,

*********************************
Business Response
Date: 11/19/2023
Hello *****************;**********,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I completely understand your concern ******.

However, I've tried to make exception for the refund to the card used, but there is no direct option for the refund.

Instead, I can issue $16.99 gift card refund to your Amazon account in order to resolve this issue right away.

Regards,

Arun
Amazon.com
*****************************
Customer Answer
Date: 11/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:11/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my extreme dissatisfaction with Amazon's decision to suspend my seller account and withhold my sales proceeds. I believe that Amazon's actions are unfair and unjust, and I request your assistance in rectifying this situation. On November 10, 2021, Amazon deactivated my seller account and withheld all of my sales proceeds, amounting to approximately $70,000 USD. The reason for the deactivation was that I had violated Amazon's Drop Shipping Policy by allowing a third-party provider, ******, to fulfill orders on my behalf. I acknowledge that I was unaware that drop shipping was prohibited on Amazon at the time I entered into an agreement with ******. However, I maintain that I have made a sincere effort to comply with Amazon's policies since becoming aware of the violation. I have submitted multiple appeals to Amazon, providing all of the information and documentation they have requested. I have also taken immediate steps to transition my business model entirely to selling through Fulfillment by Amazon (FBA). Despite my efforts, Amazon has refused to reinstate my seller account or release my ********************** proceeds. I am deeply disappointed and frustrated by their rigidity. I believe that Amazon's actions are unfair because they have not given me a fair opportunity to correct my mistakes. I have learned from my experience and am committed to adhering to Amazon's policies moving forward. I urge you to investigate this matter and take action to ensure that Amazon treats me fairly. I request that Amazon reinstate my seller account and release my withheld sales proceeds. Thank you for your time and consideration.
Business Response
Date: 11/17/2023
Hello,
We have reviewed your submission and unable to reinstate your account at this time.
Thanks
Amazon Seller Performance Team
Customer Answer
Date: 11/22/2023

Complaint: 20876406

I am rejecting this response because:

Dear BBB,

I am writing to express my sincere appreciation for your prompt attention to my complaint against
Amazon. I deeply value your efforts in facilitating a resolution to this matter.

Since my account suspension, I have proactively sought guidance and clarification from Amazon's
Account Health Team regarding the requirements for reinstatement. I have meticulously followed
their recommendations, submitting over four comprehensive plans of action, escalating the matter
to three different teams, and providing all available documentation to substantiate the
circumstances leading to my account suspension and the corrective measures I have taken to
prevent its recurrence.

Despite my diligent efforts, Amazon's responses remain vague and lack clear guidelines for
reinstatement. I am eager to provide any additional documentation they may require to reassess
my appeal and conduct a fair and thorough review of the circumstances surrounding my seller
account suspension.

I humbly request your assistance in urging Amazon to communicate with me promptly, specifying
the precise information necessary to complete their review and determine my eligibility for account
reinstatement. Upon receiving their request, I will promptly provide them with all the requested
documentation and any other pertinent details related to my case.

In light of my proactive efforts to rectify the situation and considering that this is my first and sole
violation, I firmly believe that Amazon's persistent denial of my appeals is unjust and unwarranted.
I respectfully reiterate my requests for reinstatement of my selling privileges and the release of my
withheld sales proceeds amounting to approximately $70,000 USD.

Thank you for your continued support in resolving this matter. I remain confident that, with your
assistance, we can achieve a fair and equitable resolution.

Sincerely,
***********************;
Business Response
Date: 11/28/2023
Hello,
We have reviewed this sellers appeal and will not proceed with reinstatement of the account.
Thank you,
Amazon.com Seller Performance
Business Response
Date: 12/01/2023
Hello,

We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on December 1st, 2023.

Thank you,
Amazon.com Seller Performance
Customer Answer
Date: 12/08/2023

Complaint: 20876406

I am rejecting this response because:

Dear BBB,
I am writing in response to Amazon's recent communication. On December 1st, 2023, I received an email notification from Amazon requesting evidence to demonstrate that I no longer pose a risk to their customers, selling partners, and the overall store environment. (See screenshot attached.) In response, I promptly submitted verifiable documentation affirming my commitment to ensuring the safety and compliance of my seller account. For your convenience, I have attached a copy of the documents I submitted, which include:

Seller Central User Permissions Screenshot: This document illustrates that I have diligently removed all third parties from my account. By personally managing my seller account, I am dedicated to upholding full compliance with Amazon's program policies.
Seller Central Inventory Screenshot: The provided screenshot showcases the removal of all listings associated with the drop shipping and FBM business model from my account. This underscores my immediate commitment to transitioning my business to 100% Fulfillment by Amazon (***) upon the reinstatement of my selling privileges.
Notarized Affidavit of Sworn Statement: In this affidavit, I formally commit to never using the drop shipping business model for my Amazon store again. This document reinforces my dedication to utilizing the *** business model exclusively in the future.
New Supplier Information from Reputable Supply Chain: Through a rigorous vetting process, I have identified and partnered with a new, reliable supplier: ****************, LLC (**********************). ***** has demonstrably verified my business through their own due diligence procedures, further confirming their legitimacy and trustworthiness.

In light of the presented evidence, I am confident that I have sufficiently demonstrated my commitment to eliminating any potential risk to Amazon's customers, selling partners, and store. I respectfully reiterate my request for the swift reinstatement of my selling privileges and the release of my withheld sales proceeds, totaling approximately $70,000 USD.

I appreciate your ongoing support in addressing this matter and am confident that, with your assistance, we can reach a fair and equitable resolution. Thank you for your attention to this important issue.

Sincerely,
***********************
Business Response
Date: 12/13/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 12/13/2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 12/23/2023

Complaint: 20876406

I am rejecting this response because:

Dear BBB,
I am writing to express my sincere appreciation for your assistance. I deeply value your time and effort in
this matter.
On December 13, 2023, I received an email notification from Amazon, urging me to furnish additional
evidence affirming that I no longer pose a threat to their clients, business associates, or the overall integrity
of the store environment (refer to the attached screenshot). This request mirrors the email they sent me on
December 1st, 2023, to which I promptly replied, presenting proof of my commitment to upholding the
security and compliance standards of my seller account, which includes:
Seller Central User Permissions Screenshot: This document illustrates that I have diligently removed all
third parties from my account. By personally managing my seller account, I am dedicated to upholding full
compliance with Amazon's program policies.
Seller Central Inventory Screenshot: The provided screenshot showcases the removal of all listings
associated with the drop shipping and FBM business model from my account. This underscores my
immediate commitment to transitioning my business to 100% Fulfillment by Amazon (FBA) upon the
reinstatement of my selling privileges.
Notarized Affidavit of Sworn Statement: In this affidavit, I formally commit to never using the drop
shipping business model for my Amazon store again. This document reinforces my dedication to utilizing
the FBA business model exclusively in the future.
New Supplier Information from Reputable Supply Chain: Through a rigorous vetting process, I have
identified and partnered with a new, reliable supplier: ****************, LLC (**********************). *****
has demonstrably verified my business through their due diligence procedures, further confirming their
legitimacy and trustworthiness.
I genuinely feel that Amazon's continuous rejection of my appeals is unfair and unjustified, especially in
view of my proactive efforts to make things right and the fact that this is my first and only infraction.
The termination of my seller account and the retention of $70,000 from my sales have had a profound
impact on both my professional and personal life. I am uncertain about the available avenues to address this
situation and am seeking guidance on alternative courses of action to rectify these circumstances.
I am grateful for your continuous support in helping us to resolve this issue, and I am sure that with your
help, we can do so in a way that is just and equitable. I appreciate you taking the time to consider this crucial
matter.

Sincerely,

***********************
Business Response
Date: 01/12/2024
Hello Seller,

Your account is currently in the funds appeal period. To make a final decision on your funds disbursement, we need to verify information related to your identity and the authenticity of your supply chain.

How do I verify my identity?
In order to verify your identity and supply chain, you need to complete virtual identity verification over a video call.

How do I sign-up for virtual identity verification?
Our verification team will contact you within 72 hours of this notification with instructions on how to schedule your identity verification.

What happens if I do not sign-up for virtual identity verification?
If you do not sign-up for virtual identity verification or if your verification is not successful, some or all of your funds may be withheld.

Were here to help.
If you have questions about information shared above, please contact *********************************************

-Thank you
Amazon
Initial Complaint
Date:11/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is not refunding you and that they are requesting outrageous private information from you just to get a refund. They are asking for my ID to get me refund that I already sent back. Order #***-4959192-7381069 and ORDER # ***-6326604-2602600
Business Response
Date: 11/17/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 112-4959192-7381069 and 112-6326604-2602600
After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
*************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 11/17/2023

Complaint: 20876390

I am rejecting this response because: Customer Service at ********************** said you do not need to provide any ID they have all the information they need on your account for a refund.
They do not need this information to do returns and refunds... They refund back to the source that paid them so there is no reason they need an ID or other information to do a refund.
Please just refund me. I already sent the items back.

Sincerely,

***************************
Initial Complaint
Date:11/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ******************************* my account was put on hold for no reason after I try to order something I did the verify and y'all say y'all can't remove the hold off my account for no reason it was put on hold for no reason I want it to be removed and be granted account access to *********************** again please.
Business Response
Date: 12/08/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on **********.

Sincerely,
********
Amazon.com
==============
Initial Complaint
Date:11/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon wont refund me unless I verify ID. Thats a privacy issue alone plus Amazon verified they got my return. So why do I need my id to get back my refund which goes to the original payment method which is on file! Makes no sense
Business Response
Date: 11/17/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 114-1378606-4485017.
After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
*************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 11/17/2023

Complaint: 20876331

I am rejecting this response because:

I am not submitting my government Id to **********************! I refuse. This is a privacy invasion act. You dont need my Id to refund an item that was already sent back to Amazon facility but wasnt completely processed on your Amazon end yet. The refund goes right back to the original payment which is on file! You dont need my id to send back the refund period. I want the refund to be issued back to the original payment asap.

Even on your folks policy on Amazon itself on your website says nothing about needing a Id to get a refund. Doesnt say anything at all. Seems to be a made up procedures or one generated by a AI system?
Initial Complaint
Date:11/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon.com stole $44.40 from my bank account. On October 31st I placed an order for four items that were shipped separately. I was charged $27.52 for the first two items shipped on November 1st and another ***** on November 2nd for the remaining two items. The order total on my Amazon receipt $61.48 which is the total of both shipments. On November 8th, Amazon stole $44.40 from my account. When I called to find out why, a manager who claims her name is ***** like the month as she stated continued to argue me down that the $44.40 was from my October 31st order. In the end she told me to take it up with my bank as if Amazon doesnt care and I know they dont. On November 8th I was charged $11.99 yet again for a prime video subsection we did not subscribe to. I have a called several times about these unauthorized charges being placed on my account and my money being stolen.
Business Response
Date: 11/17/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Amazon orders. I'd love to help, however, I wasn't able to find the orders.

I would request you to please write back with the order ids. You can look up your orders online through Your Account ***********************/your-account).

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:11/15/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've ordered an item on Amazon. Once i received it, it what the incorrect size. I processed a replacement of the item through Amazon, and once i received the replacement, it was the same as the original order (Wrong size again).I contacted them to let them know and they are they are requesting outrageous private information from me to issue me a refund for an item they shipped to me twice incorrectly.
Business Response
Date: 11/17/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 113-4575330-3449064 and 112-5389702-9193818.
After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

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