Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,609 total complaints in the last 3 years.
21,619 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/23/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cancelled an AMAZON SHIPPED order, 112-4063034-0385803, on or before 9 October 2022. $874.00.No response on refund despite 4 chats online with cust svc which refused an escalatory request, 10/23/22.
Business Response
Date: 10/24/2022
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the expensive order. I can certainly understand what you have been going through.

I've issued a full refund for the order to the original payment method. You will see the refund in 5 business days. You will receive an email once the refund is processed. You will also see the refund request in your order detail page in your account.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 10/24/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:10/23/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am raising the complaint for Amazon Returns facility Located at "LEX2 01 AMAZON RETURNS, ************************************************************. I had ordered a ************ | 2022 | 3-Day Battery | Unlocked | Made for US by ******** | 4/64GB | *************************************** *******************. As the phone was defective so I have returned this back to Amazon in the original packing with the return label stick on top at the address mentioned above was received by them on 14th October 2022 via *** delivery Tracking# - 1Z55AY222603731172. Yesterday i.e. 22nd October 2022 i received a mail that they have received some other product and they will not refund until the correct same item is returned back. I have written the same to amazon and appealed against there decision on mail. I have told them that i have returned the same item which was sent by Amazon. I have also asked for proof i.e. the details of what they have received and the photos of the same. But i have not received any reply. This is a theft of my hard earned money by Amazon. Please file a complaint and take it up with Amazon. Let me know if any other detail is required.
Business Response
Date: 11/22/2022
Hello,

We have denied the customers request for a refund as customer failed to return the correct item. Amazondid not receive the item originally delivered to customer yet.
This has been shared with customer's card issuer as well and the chargeback dispute on this order has been closed in amazon's favor by csutomer's card issuer.

Kindly request customer to reach out to their card issuer for more information with regards to this chargeback claim.

Sincerely,

******
Amazon.com
Customer Answer
Date: 11/22/2022

Complaint: 18301307

I am rejecting this response because: I had received confirmation from Amazon on 15th October 2022 that they have received the phone at there fulfillment center and they will be initiating the refund and for this i received the mail as confirmation which is attached. I am again rejecting the response from amazon as they are cheating and not refunding my money when they themselves confirmed they had received the phone.

Sincerely,

*********************************
Initial Complaint
Date:10/23/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I needed to order 2 computers for my twins going to college. I tried to order the computers several times due to both Amazon and **** of America understandably, blocking my credit card and Amazon account due to possible fraud. I received the 2 computers I needed an another, different computer that mistakenly was sent to me. I tried to return the computer right away and found that the computer was not recorded on my account to return. I called Amazon and explained the situation even before the charge was applied. The call was recorded and the Amazon worker was not helpful. A few months later the charge was applied to my card. I disputed the charge right away. There were several letters sent and calls to both BOA and Amazon with no response or progress. Amazon won't return the money because the computer wasn't returned and I can't return the computer because there was no method to do so. I alerted Amazon before the charge was made and tried to resolve the situation every way I could. I have no other choice but to go to BBB. Please consider my case. I do have other pieces of evidence including pictures of my computer showing the order was removed by Amazon and sent to **** of America by Amazon. There are other attachments Amazon sent to me that cannot be downloaded, although I have them printed at work. I can send those to you as well.
Business Response
Date: 11/15/2022
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding 1 x 2021 Apple MacBook Pro (16-inch, Apple M1 Pro chip with 10?core CPU and 16?core GPU, 16GB RAM, 1TB SSD) - Silver.

I apologize for the inconvenience that you've experienced in this case.

I've created a *** return pickup for this as an one time exception, return pickup instructions will be sent to the email id associated with your Amazon account.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:10/23/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My mother purchased me a baby gift from her Amazon account, which I returned with a gift receipt. I was told multiple times, by Amazon, that I would get reimbursed via gift card on my Amazon account. The item was returned around 9/15/2022 and I have yet to receive my refund of $64 (and change). I have contacted Amazon five times by phone and virtual chat, I have even recently discussed the issue with a supervisor who sent my request to the gift card department and informed me I will be reimbursed in 24 hours (this was on 10/20/22 confirmation/ticket number V745758421). It is now 10/23/22. After over a month of waiting and empty promises for my reimbursement, Amazon has committed fraud by not giving me my refund. This is totally unacceptable. -My account is under the email of ********************* The account owner is my husband, *************************. -Order #***-2031684-7483456 (again, this order number is under my mothers account, who bought the gift for me). -item: Dr. ****** MilkSPA breast milk and bottle warmer This item is CONFIRMED RETURNED by Amazon. They will not give me my refund for the item, though they keep telling me that I will receive it in 2-3 days every time I contact them about this issue.
Business Response
Date: 10/25/2022
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the gift return.

I apologize for the inconvenience that you've experienced in this case.

I've issued a refund of $64.19 to your gift card balance. Once a refund has been submitted, It should appear within ***** hours.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:10/23/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So last month we ordered the Amazon try before you buy items and we ordered cloths for our 1 year old child . So we placed the order and it said the items shipped and everything then a day before it was supposed to deliver it said that it had delivered already and it was left at the front door . Well our package was never at the front door and I can prove it , we live in a high rise condo building so its impossible to be at the front door not only that but we have a package room for packages and yet our package was never found . So we contact the customer service to let them know they say wait a extra two days if still nothing please let us know and we will do a incident report . Two days later nothing so I contact them again and have them email over the incident report I printed the incident report and sent it back like they asked , I received a email from customer support supervisor saying they got the incident report and they are very sorry for the inconvenience and that my order was cancelled and that I wouldnt be charged for the order . Well all of a sudden everyday for the last weeks they have been trying to charge my account for these items a customer service rep says they have to charge me and give a refund which makes no sense because the situation was already resolved I have proof of all it in screenshots and videos so they are literally trying to steal money from our bank account and that is theft i if they are going to keep trying I will press full charges for theft !!! This is so unacceptable!!!! Who steals from a family ?? Amazon does thats who
Business Response
Date: 10/25/2022
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that the payment never went through. While the order did ship out as planned and was delivered to mailroom as per the tracking. I would request you to please check with the bank so that they can provide an update on the charges.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:10/23/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am *****************************. I have an Amazon Seller account which I started last December 2021. I have been operating and selling at Amazon Marketplace for only five (5) months until Amazon suspended my account last 3 May 2022 due to Dropshipping and a Seller Code of Conduct violation. I want to give your office an overview of my account status to help you understand my dispute and hopefully help me negotiate with Amazon to reactivate my account because I still have withheld funds amounting to Ten Thousand Nine Hundred Thirty-*************one cents ($10,932.91) that needed to be withdrawn as soon as possible.We are operating and using a dropshipping model on our business, as per Amazon policies and guidelines, this is deemed acceptable as long as we can guarantee that only our name is identified on all our items, unfortunately, in our recent transaction, our team failed to do a thorough quality check on the items before they were shipped to our customers, which triggered our current policy suspension.I am humbly asking your good office to help us negotiate with Amazon to reactivate my account and withdraw my funds amounting to $10,932.91. Please know that I only sell on Amazon Marketplace and this is my only source of income. That is why I really need to resolve this issue as soon as possible. From the start of my business, my team can guarantee that we have always been abiding by the policies and guidelines of the Marketplace. Thank you for the time to read my request. I hope that you can assist me in this matter. Good day.Sincerely yours, ***************************** **********************
Business Response
Date: 10/25/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We took these actions because the seller was in violation of our Code of Conduct policy.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on May 3, 2022. We notified the seller of this decision by email on that day.

Sincerely,
Amazon.com

Customer Answer
Date: 10/26/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:10/23/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am *********************. I have an Amazon Seller account which I started last August 2020. I have been operating and selling at Amazon Marketplace for more than a year until Amazon suspended my account last 12 January 2022 due to Dropshipping and a Seller Code of Conduct violation. I want to give your office an overview of my account status to help you understand my dispute and hopefully help me negotiate with Amazon to reactivate my account because I still have withheld funds amounting to One Thousand Six Hundred Twenty-************ Cents ($1,628.09) that needed to be withdrawn as soon as possible.We are operating and using a dropshipping model on our business, as per Amazon policies and guidelines, this is deemed acceptable as long as we can guarantee that only our name is identified on all our items, unfortunately, in our recent transaction, our team failed to do a thorough quality check on the items before they were shipped to our customers, which triggered our current policy suspension.I am humbly asking your good office to help us negotiate with Amazon to reactivate my account and withdraw my funds amounting to $1,628.09. Please know that I only sell on Amazon Marketplace and this is my only source of income. That is why I really need to resolve this issue as soon as possible. From the start of my business, my team can guarantee that we have always been abiding by the policies and guidelines of the Marketplace. Thank you for the time to read my request. I hope that you can assist me in this matter. Good day.Sincerely yours, ********************* *********************
Business Response
Date: 10/25/2022
Hello,
We have reviewed this sellers account and have decided to not reinstate this account and an email was sent to them informing them of this decision on 10/14/2022.
Thanks,
Amazon.com
Seller Performance
Initial Complaint
Date:10/23/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am *******************. I have an Amazon Seller account which I started last 1 June 2021. I have been operating and selling at Amazon Marketplace for only Five (5) months until Amazon suspended my account last 26 November 2021 due to Dropshipping and a Seller Code of Conduct violation. I want to give your office an overview of my account status to help you understand my dispute and hopefully help me negotiate with Amazon to reactivate my account because I still have withheld funds amounting to Ten Thousand Four Hundred Eighty-***************Four Cents ($10,488.94) that needed to be withdrawn as soon as possible.We are operating and using a dropshipping model on our business, as per Amazon policies and guidelines, this is deemed acceptable as long as we can guarantee that only our name is identified on all our items, unfortunately, in our recent transaction, our team failed to do a thorough quality check on the items before they were shipped to our customers, which triggered our current policy suspension.I am humbly asking your good office to help us negotiate with Amazon to reactivate my account and withdraw my funds amounting to $10,488.94. Please know that I only sell on Amazon Marketplace and this is my only source of income. That is why I really need to resolve this issue as soon as possible. From the start of my business, my team can guarantee that we have always been abiding by the policies and guidelines of the Marketplace. Thank you for the time to read my request. I hope that you can assist me in this matter. Good day.Sincerely yours, ******************* **********************
Business Response
Date: 11/01/2022
Hello,

We have reviewed this seller's account and we require more information to complete our review.

We have requested the necessary information from the seller via email on 10/21/2022
Initial Complaint
Date:10/23/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
October 7th and they partially refunded me. I purchased again on the 13th. Order# ***-4445745-18883426 Tracking ID: ****************** They just keep telling me that I should check with my neighbors and per a Risk of Loss that once it's been delivered that they are not responsible. But I have clearly noted on my account special instructions to leave it at my front door not in the laundry room. They for some reason put packages in my complex laundry room on the floor in a corner. I have had this happen 5 times. Now sometimes they will put them at my front door. The others I purchased the day prior were put there. Management told me the first time that she can see where I had put special delivery instructions and she will notated it again but that the driver's don't always look at the special instructions and that the first time I had ordered it and it stated delivered that the driver scanned it wrong and it ended up getting sent back instead of to me. There is even an Amazon lockers in there but a lot of the packages get put in a corner. I understand their contact *****, but it's not even getting delivered here I literally stalk the trucks and will stand there and ask them about my packages and they don't have them. On this same order I did my ***** eyelashes separately. They sent me an email with a picture of them putting it in a locker, but they are supposed to with the email have either a QR code or numeric. So I didn't get it, they said to check with my apartment complex and get a code from them. My complex office was closed for a week and a half and I told them that. They said well just wait when they're back and if it's not there call back. It states if it hasn't been picked up within 3 days it will be shipped back to the warehouse. One representative on an order my fiance did and didn't get made a joke about that one won't be found that a neighbor is enjoying it (it's an adult toy) Between the two of us, we have 6 items we are not getting.
Business Response
Date: 11/04/2022
Hello,

I am ******* from Amazon.com.

Were sorry to hear that you havent received your item(s) from order #***-4445745-1883426.

Based on the results of our investigation, we aren't able to provide a replacement/ refund for this order at this time. Based on the information provided by the carrier, we're able to confirm that your package was delivered.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See https://www.amazon.com/gp/help/customer/display.html?nodeId=**************** for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
******* Gajjala
Customer Answer
Date: 11/04/2022

Complaint: 18300587

I am rejecting this response because: it really wasn't delivered to me. I have special instructions to put it at my front door. And there driver's did not follow special instructions about not leaving it where they did. And I'm a very active and impressionable reviewer. Not to mention I purchase a lot of products from Amazon. Frequently. . I understand in the contract. But I've upheld. They're been slick because of in the policy they can change it as needed. The customer is always right. They're a million dollar company. It's not even for me. It's a $20.00 pony for my 5yr. old daughter. $20.is a lot of money for me that could have been to catch up on any one of my bills but she wanted it and had been doing good in school. So I promised her and every couple days I have to look at her disappointed face and say not yet. Because they're driver's did not follow instructions. If that's the case every package they're not responsible and bad business character.

Sincerely,

***********************************
Initial Complaint
Date:10/23/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a account with Amazon I got my information stolen off of it they noticed something wasn't right and the account was closed. I told them I was going to open a new account because the other was hacked. I opened up a new account with no problem at all. Then they closed my account telling me not to make any more accounts when I didn't other than that one that got closed because it was linked to another account which they know it was it got closed. I haven't had the privilege of using my ***** because of this and it just straight out looks like discrimination which will be something else. I don't know why this company doesn't want to let me spend money with it last month I spent a few thousand because we order a lot. I like Amazon but it seems they have some personal problem with me. All I want is to have my account with no problems and to just do business. My Sister even made a personal account and Amazon blocked Her from having a personal account. I was shocked and appalled I don't know if She used Her phone number or mine but Her account should not have been closed this is bad business. I hope to hear a response soon
Business Response
Date: 11/02/2022
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

Sincerely,

Amazon.com
Customer Answer
Date: 11/02/2022

Complaint: 18300959

I am rejecting this response because:

Sincerely,

*********************

I did nothing to violate my account that's just rude to say a lie. My mentally ill Sister keeps calling in Her credit card stolen I don't use Her card at all to buy what She wants. My Sister is mentally ill and She has no reasoning. I apologize for Her drama but I would like my account again please my Sister will NOT have Her card on it for anything again I apologize my Sister is mentally ill. Thank You for Your time

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