Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,609 total complaints in the last 3 years.
21,612 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/23/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Someone stole my email address and signed up for AWS services fraudulently and somehow obtained a credit card as well. AWS is trying to charge me for something that I don't use and I cannot get them to delete the services and reverse the charges. I have no idea what any of this is and they keep replying that I need to take action which is highly technical in nature and I don't understand. I have gone back and forth with them for weeks now trying to get them just to delete the services and remove the charges but they will not do so. I don't have any clue how they can do this. It has to be illegal.
Business Response
Date: 11/16/2022
Hello ****,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand the inconvenience caused due to unauthorized AWS Subscriptions through your account.

I've reached out to our AWS Specialist team assistance on this. As per the information we have received from them they are willing work with you in addressing this issue if you refrain from using abusive language.

You can refer to Case ID: *********** for instructions on how to re-secure their account. You can contact AWS **************** via the *************** https://aws.amazon.com/support

You have every right to be upset about the unexpected/unauthorized subscription of AWS services. However, sending threatening, abusive, or obscene communications violates our Conditions of Use, which you can view here:

https://www.amazon.com/gp/help/customer/display.html?nodeId=****************.

If you continue communicating with us in this manner, your use of Amazon services or your Amazon account may be suspended or terminated.

We appreciate your understanding and cooperation in this matter. We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com

Customer Answer
Date: 11/17/2022

Complaint: 18301934

I am rejecting this response because: I have tried communicating with your company on over 10 occasions with no resolution. The only acceptable response will be for you to delete my AWS account and remove the fraudulent charges.

Sincerely,

*************************
Business Response
Date: 12/11/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for bringing this matter to our attention. I've reviewed your complaint and I understand the inconvenience caused by this situation. I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries.

You can refer to Case ID: *********** for instructions on how to re-secure their account. You can contact AWS **************** via the *************** https://aws.amazon.com/support.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/23/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is ripping his seller off by charging high fees and holding money. He also have a system where you can't raise your price on your own products. Customer doesn't return product to sellers but Amazon customer service department issue customers refunds and the sellers lose money. Amazon is ripping sellers and customers off but is getting rich off of us.
Business Response
Date: 10/24/2022
Greetings from amazon.com,

At this time, I was unable to locate any seller accounts using the email address from which the complaint have been written, ******************************* For security reasons, please know that we are not able to provide any information or take any action on a seller account unless contacted directly by the owner of that account.

Customer Answer
Date: 10/25/2022
*************************
Business Response
Date: 10/31/2022
Greetings from Amazon Executive Seller Partner Relations Team.

We understand that the Seller wishes to know why orders are being refunded without any customer return.

Please note, we require the affected order IDs to investigate further.

Thank you for the patience and cooperation.
Customer Answer
Date: 10/31/2022
Buyer: ******
Communication History

Order ID: *******************
RMA: Dkk0KJx9RRMA
Initial Complaint
Date:10/23/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am complaining about Amazon.com withheld my gift card balance without any evidence,I redeemed my Amazon account for a $500 gift card on August 9, 2022, My account balance was much more than $700 at the time. At midnight on September 20th 2022, I suddenly received an email from Amazon.com. The content of the email was "The gift card you tried to use is in violation of our Terms and Conditions. As a result, we have canceled any associated orders". But I didn't make any purchases at the time, I didn't even open Amazon's website,then I went into my account to check the balance and found that the full $500 had been withheld. I kept contacting Amazon customer service for the next two weeks, and I provided the receipt and the card number of the gift card,But every time I get the answer that Amazon will reply to my email within the next 48 hours, but the truth is that I never see a reply. I don't know what else I can do, I hope bbb can help me, thanks. my amazon.com account : *****************
Business Response
Date: 11/06/2022
Hello ***,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry to hear about the Gift Card balance withheld.

Upon reviewing, I see that the Original purchaser has confirmed that the purchase was made authentic. we have sent you an e-mail for violating Amazon's Terms and conditions of using gift cards. Email has been sent on Monday, September 19, 2022 at 10:44 PM (PDT)
The gift card you tried to use is in violation of our Terms and Conditions. As a result, we have canceled any associated orders and not eligible for gift card issuance.

You can find more information on the Amazon.com Help page
www.amazon.com/gc-legal

As we cannot change this decision, We request your patience and understanding in this.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/06/2022

Complaint: 18301764

I am rejecting this response because: According to the content of your letter : "Upon reviewing, I see that we have sent you an e-mail for violating Amazon's Terms and conditions of using gift cards. Email has been sent on Monday, September 19, 2022 at 10:44 PM (PDT)The gift card you tried to use is in violation of our Terms and Conditions."
In fact, from September 7, 2022 to September 21, 2022, I did not buy any products on Amazon, and I rarely logged into Amazon during this time.my attachment can prove that.
So please don't just use an email to prove that I violated Amazon's Terms and conditions of using gift cards,Because it's not convincing and doesn't count as evidence.
Sincerely,

*************
Initial Complaint
Date:10/23/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i am trying to cancel amazon prime to no avail i have followed cancellation instructions on their website always ending in error occured so then i call them . they send me a text to a link yhat always predictably ends with error occured i have been trying for months to cancel on for every time to end with the same result i have tried emailing them with no response. i have tried cancelling redit card only to find they have my number and are still charging me. now i am getting more unauthorized charges from them i havve also recieved a packge in mail to my address addressed to a ******************* with a ******* amazon fullfillment return address. i do not want amazon prime or anthing affiliated to them i want this subscription all cancelled and reimbursed i need it to stop i am sending picures of my attempts to cancel thank you
Customer Answer
Date: 11/06/2022
tried again to cancel amazon . they keep sending the link that is not workung and predictably is always error occured one image will even show no subscriptions other images show i am able to sign in toaday is sunday december 6 2022
Business Response
Date: 11/06/2022
Hello Bunky,

I am **********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We understand you wish to close your account and delete your data and thank you for sharing images, we request you to please login to correct account to validate and wish to close the account.

Protecting your privacy and the security of your data is and has always been a top priority for us. The most secure and straight-forward way to submit the request is to follow the steps below:

1. Go to Close Your Amazon Account: https://www.amazon.com/privacy/data-deletion

2. Sign into the account you want to close.

3. Review the products and services associated with your account.

4. If you still wish to proceed, select a reason in the drop-down menu, tick the box next to "Yes, I want to permanently close my Amazon account and delete its data" and click "Close My Account."

Please note that if you have multiple accounts, please follow the steps above for each of them to ensure that we have the correct authority to take action on each account you wish to close. By requesting the permanent closure of your Amazon account and the deletion of your data on any Amazon site, youll lose access to all of the products and services across all Amazon sites globally where you use the same login credentials (email, mobile phone number, and password), such as international Amazon sites (e.g. amazon.co.**, amazon.fr, amazon.com.mx), Audible, etc.

A confirmation notification will be sent to the email address associated to your account or via text message. Youll need to reply within 5 days to verify your request.

If you are experiencing issues with logging into the account you wish to close, visit the Help page below:

https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/09/2022
let me know that a fraudulent charge of a new i phone today and a pair of ear buds comes thru. from 209 area code
Business Response
Date: 11/11/2022
Hello Bunky,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your account again and couldn't find any charges for Prime and there is no active Prime membership on your account. It is neither subscribed from your account nor cancelled.

It is possible that the charge you see could be from a different account. Please help us with charge ID. 9 digit alphanumeric code available on card statement descriptor (e.g. A1B2C3D4E)?
Once we find an account with those charge IDs, we can locate the account and help you further.

We request your patience and cooperation.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/23/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order # ***-3385486-3313018... Placed 10/13/22... Delivered 10/20/22 ...Item: Crocs unisex adult Men's and Women's Classic Lined | Fuzzy Slippers Clog, Black/Black, 11 Women 9 Men US Cost: $42.00 ...Having a big problem with a refund, contacted Amazon only minutes receiving item AT MY HOME, told Amazon I just tried them on & on carpeting I slipped, & on the wood porch, I slipped. I just had knee surgery, this is very dangerous. Asked for a refund, said they would refund it. Asked if I should send it back, Amazon told me no need, so I threw them away into our large community dumpster since they are dangerous. Later, Amazon sent me an email to return them since they were supposedly delivered to some Amazon facility, which they were Not. Contacted them again & was told now to return them. I CAN'T. AMAZON TOLD ME TO THROW THEM OUT.. Now they say no refund unless I return them, but how can I return what AMAZON ALREADY TOLD ME TO THROW AWAY? We ALWAYS send things back when told to, but they said DISCARD, so we did.... Here are UNALTERED excerpts of chat on 10/20 starting approx 3:10pm PDT:Md has joined & will be ready to chat in just a minute.Md | **************** Hi, this is Arish from **********************. I will be assisting you today. Hope you and your family is safe.How can I help you today?.... ... 3:17 PM Md | **************** Thank you for confirming.>> here its done!Refund request successfully submitted for the amount of $42.00. It generally takes maximum of 3 - 5 Business days to reflect the refund in your Original Payement Method. You will receive an email confirmation once the refund is processed.SOunds good?M 3:18 PM Yes. What do I do with these?3:18 PM Md | **************** You can keep it or dispose it.No need to return it.M 3:18 PM I certainly won't be keep them!3:18 PM Md | **************** No worries.You can dispose it. ... If there were mistakes/problems, it was theirs.. I SHOULD NOT BE PUNISHED FOR DOING WHAT THEY TOLD ME TO DO.
Customer Answer
Date: 11/04/2022
Hi. Regarding case number ********. Amazon has said they claim the item is real and that they will not refund unless we return it. Would you kindly make sure the complaint is clear on the following, if necessary send as additional info, please? We don't have said we don't know for sure if they were real or fake, only that they were dangerously slippery. If Amazon insists they were supposed to be real, it's likely someone else returned a fake pair in bad shape and this is what I received. It has happened before. Regardless, the case is that I offered to send the item back. Amazon told me they would provide a refund and to discard them. Then later Amazon said they would not provide a refund unless I sent them back. How can I send them back when they told me to throw them away already? I wasn't going to keep something around that would risk my safety! We tried to return it, but that's not what Amazon told us to do. They can't ask us to return something defective they told us to throw away. This is proven in the chat transcript on 10/20/22 approximately 3:10 pm Pacific Time. Here is an excerpt: "3:17 PM Md | **************** Thank you for confirming. >> here its done! Refund request successfully submitted for the amount of $42.00. It generally takes maximum of 3 - 5 Business days to reflect the refund in your Original Payement Method. You will receive an email confirmation once the refund is processed. SOunds good? M 3:18 PM Yes. What do I do with these? 3:18 PM Md | **************** You can keep it or dispose it. No need to return it. M 3:18 PM I certainly won't be keep them! 3:18 PM Md | **************** No worries. You can dispose it."
Business Response
Date: 11/06/2022
Hello ****,

I am **********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We apologies for the inconvenience caused with your Order returns and refunds on Order No: 113-3385486-3313018

Im really sorry to hear about the interaction with customer service. Our mission is to provide a premium quality service, and the situation you described certainly doesnt meet our service standards. We'll make sure any misses are coached, as we continue to work hard at improving our customer service even more. We definitely want to make sure all of our customer service associates always assist you appropriately.

Upon reviewing, I see that we have already communicated through E-Mail that the item needs to be returned for a refund as the only best option. There will be no refund unless the item is returned. Since you have disposed of the item, you are not eligible for a refund.

We request your patience and understanding in this.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/10/2022

Complaint: 18301496

I am rejecting this response because:

First, Amazon needs to know that ALL documentation is being kept because the local news and my contact at *** are very interested this story and want to get it on the air before the major sales begin. So this is my final attempt to give Amazon the opportunity to do the right thing, which is what I have tried to do all along.
Amazon told me to discard them.

Then Amazon wanted me to go "dumpster diving" for them even though they knew I just had major knee surgery.

Then they wanted me to pay someone to go into a Covid infested dumpster to try to find them.

They now refuse to give a refund unless i return them, which I can't because Amazon told me to throw them away.

Here is a copy of the pertinent chats where Amazon tells me to throw them away, and then later they tell me to go dumpster diving for them RIGHT AFTER I JUST TOLD THEM ABOUT MY KNEE SURGERY. And after that, then they just keep repeating they won't refund without the item, which they told me to throw away.

Read the chat. Pretty soon, it will be on *** and my local new station. Here it is:

M
Md has joined & will be ready to chat in just a minute.
Md | ****************
Hi, this is Arish from Amazon. I will be assisting you today. Hope you and your family is safe.
How can I help you today?
M
3:10 PM
Hi.
Order # ***-3385486-3313018
Item:
Crocs unisex adult Men's and Women's Classic Lined | Fuzzy Slippers Clog, Black/Black, 11 Women 9 Men US
... They are FAKES. I just posted a review. I got them, the soles are so slippery, just trying them on I slipped on my carpet as well as my wood porch! I just had knee surgery. These are dangerous fakes!
So nope, I'm not safe... not with these shoes.
3:11 PM
Md | ****************
I am really sorry for the inconvenience caused to you in this case. Please accept my sincere apologies for this.
Please allow me a moment to check the details for you.
M
3:12 PM
It's not your fault, no need for you to be sorry. But this item should be investigated.
At the very least, a warning should be posted about the slippery soles if you find them not to be the fakes they appear to be. They are nowhere near as good as the real ones I bought last year.
3:13 PM
Md | ****************
Yes, I can understand your concern.
Please do not worry, I have taken a note on this and will make sure this does not happen again.
I am really sorry for the inconvenience caused.
Please allow me a moment to check the details for you.
M
3:13 PM
Ok.
3:14 PM
Md | ****************
Just to confirm, are you referring to the item - Crocs unisex adult Men's and Women's Classic Lined | Fuzzy Slippers Clog ?
M
3:14 PM
Yes.
3:14 PM
Md | ****************
Thank you for confirming.
M
3:14 PM
I just had knee surgery. This almost destroyed my recovery.
3:14 PM
Md | ****************
I am really sorry to hear that.
We certainly did not expect this to happen.
Please take care of yourself.
M
3:15 PM
How do I get a refund?
And please make sure they look into these.
3:16 PM
Md | ****************
In this case I can help you with the refund of the item right away.
M
3:16 PM
I would not like to see anyone else slip and fall wearing these.
3:16 PM
Md | ****************
Please do not worry I have taken a note on this, we will make sure this does not happen again.
Shall I proceed with the refund?
M
3:17 PM
Yes please.
3:17 PM
Md | ****************
Thank you for confirming.
>> here its done!
Refund request successfully submitted for the amount of $42.00. It generally takes maximum of 3 - 5 Business days to reflect the refund in your Original Payement Method.

You will receive an email confirmation once the refund is processed.
SOunds good?
M
3:18 PM
Yes. What do I do with these?
3:18 PM
Md | ****************
You can keep it or dispose it.
No need to return it.
M
3:18 PM
I certainly won't be keep them!
3:18 PM
Md | ****************
No worries.
You can dispose it.
I hope I was able to understand your query and resolve it accordingly?
Apart from this, could I be of any further assistance for today?
M
3:18 PM
Thank you, I will.
3:18 PM
Md | ****************
You are very much welcome and you deserved all the help.

Thank you for contacting Amazon. Please stay safe, take care of yourself and your family.
M
3:18 PM
Md has left. Thanks for contacting Amazon!
Thanks for contacting Amazon!
Messaging Assistant | ****************
Hi! It's **********************'s messaging assistant again.
Crocs unisex adult Men's and Women's Classic Lined | Fuzzy Slippers Clog, Black/Black, 11 Women 9 Men US
Is this what you need help with?
7:56 PM
No, something else
7:57 PM
Messaging Assistant | ****************
So, what can I help you with?
7:57 PM
agent
7:57 PM
Messaging Assistant | ****************
Ok, you can chat with an associate now or request a call back.
You can also go to your **************** hub to fix most things or to search help pages. What do you prefer?
7:57 PM
Chat with an associate now
7:57 PM
Messaging Assistant | ****************
If you have details you think would help the associate, type them here.
An associate will join the chat.
7:57 PM
A
****** has joined & will be ready to chat in just a minute.
****** | ****************
Hi this is ******, hope you are doing well.
I will be happy to assist you.
How may I help you today?
A
7:58 PM
Hi. I was on chat with an associate earlier about the Crocs from my last order that arrived today. I slipped while trying them on, they were extremely slippery. They said they were processing a refund and I should throw them out. Now I have an email telling me to return them. Please clarify because I already threw them out like I was told to.
Are you there?
8:01 PM
****** | ****************
Yes, I am here.
Sorry for the delay.
Let me check this for you.
A
8:01 PM
Ok.
8:02 PM
****** | ****************
The previous associate advice you to keep or dispose the item
may I know when was it?
A
8:03 PM
Earlier today. I think it was 2 or 3 chats ago today.
A couple of hours, not too long after delivery.
8:04 PM
****** | ****************
The email was from the associate that promised you that he will refund you without returning the item
I will have to raise this concern to our specialized team
A
8:05 PM
I don't know who it was from or if it was automated.
8:05 PM
****** | ****************
It's not automated as I can see here
no worries
I will raise this issue
you will receive an email within 24 hours
A
8:06 PM
What does that mean?
8:06 PM
****** | ****************
that you were adviced to keep or dispose it and you will get refunded
and now you don't have theitem since you threw it already
A
8:07 PM
I certainly didn't keep it... it was dangerously slippery!
8:07 PM
****** | ****************
yes I understand
please stay connected while I will raise the issue to specuialized team
A
8:07 PM
Ok. Am I going to be transferred, or wait for you to reply?
8:08 PM
****** | ****************
you will receive an email wihtin 24 hours
regarding to the refund
A
8:10 PM
Do I need to ask someone to try and get them out of the dumpster?
8:11 PM
****** | ****************
since the previous associate did not process a refund
A
8:11 PM
I can't because I just had knee surgery.
8:11 PM
****** | ****************
If you can please,. But if it too hassle for you no need to do that
Please take care of yourself
A
8:13 PM
I don't know if anyone will go through the big trash bin looking for it, but I will ask. It's unlikely though.
8:13 PM
****** | ****************
it's ok its not your fault , you were advised
A
8:13 PM
It's community trash bin, so it would be a lot to ask.
8:13 PM
****** | ****************
done forwarding the issue
They will get back to you within 24 hours
A
8:14 PM
I just want to do the right thing.
8:14 PM
****** | ****************
Yes, I understand
I have forwarded the issue
A
8:14 PM
Ok. And I will see if anyone is willing to look for me in the morning. Have a good night. Thank you for your help.
8:15 PM
****** | ****************
Youre welcome.
Thank you for contacting Amazon.
We hope to see you again.
Have a great day.
A
8:15 PM
Messaging Assistant | ****************
Hi! It's **********************'s messaging assistant again.
So, what can I help you with?
7:45 AM
agent
7:46 AM
Messaging Assistant | ****************
Ok, you can chat with an associate now or request a call back.
You can also go to your **************** hub to fix most things or to search help pages. What do you prefer?
7:46 AM
Chat with an associate now
7:48 AM
Messaging Assistant | ****************
If you have details you think would help the associate, type them here.
An associate will join the chat.
7:48 AM
L
********** has joined & will be ready to chat in just a minute.
Can I speak with a manger please?
7:48 AM
********** | ****************
Hi , I'm **********. I'll be glad to assist you today!
Hope you are doing good :-)
Could you please elaborate your concern?
L
7:49 AM
I am having a problem with a refund and have contacted you folks several times already
7:49 AM
********** | ****************
Could you please help me with the order number?
L
7:50 AM
If I give you the whole story and then you send me to a manager, will they be able to see it? Will they actually read it? Or will I have to repeat myself yet again?
7:51 AM
********** | ****************
I can completely understand your disappointment. Please accept our sincere apologies in this regard.
We have taken this as feedback and will definitely work upon improving the quality of our services in future
Surely, I'll do my best help for you.
L
7:52 AM
Then answer my questions first.
7:52 AM
********** | ****************
Sure
L
7:53 AM
Please just give me a manager.
7:53 AM
********** | ****************
Please allow me a moment
I'll do this for you.
L
7:53 AM
Thank you.
7:53 AM
********** | ****************
You're welcome
Shall I transfer this chat with your permission?
L
7:54 AM
Yes, please
7:54 AM
********** | ****************
Sure
L
7:54 AM
G
****** has joined & will be ready to chat in just a minute.
Are you a manager?
7:55 AM
Geethu | ****************
Hello ****, my name is ****** from leadership team. Please give me a moment to review the previous correspondence.
G
7:55 AM
Here's what's going on...
Regarding:

Order # ***-3385486-3313018

Item:
Crocs unisex adult Men's and Women's Classic Lined | Fuzzy Slippers Clog, Black/Black, 11 Women 9 Men US

I am having a big problem with a refund.

I contacted Amazon only minutes receiving the item AT MY HOME, not at any other location.

I told Amazon I just tried them on and on carpeting I slipped, and on the wood porch, I slipped.

I just had knee surgery, this is very dangerous.

I asked for a refund.
Amazon told me they would refund it.

I asked if I should send it back.
Amazon told me no need, so I threw them away into our large community dumpster since they are dangerous.

Later, Amazon sent me an email to return them since they were supposedly delivered to some Amazon facility, which they were Not.

They were delivered to my home.

I contacted Amazon again and was told I would hear back from some other department.

I have not heard back.

Those shoes were fake, slippery and dangerous.

I offered to return them.

Amazon told me to throw them away.

I threw them away into the dumpster because they are so slippery they are dangerous, and Amazon did not want them back.

If Amazon had told me in the first place to return them, I would have.

I asked to send them back.

There was no way to get them out of the dumpster to give them back again.

I need my refund so I can purchase a replacement.
If you look at the ************* of the delivery, then look up the very first chat after that, you will see the Amazon agent telling me to discard them.
7:58 AM
Geethu | ****************
I am sorry to hear the issue with Crocs unisex adult Men's and Women's Classic Lined | Fuzzy Slippers Clog, Black/Black, 11 Women 9 Men US delivered.
G
7:59 AM
Here is a copy of the chat:
Md has joined & will be ready to chat in just a minute.
Md | ****************
Hi, this is Arish from Amazon. I will be assisting you today. Hope you and your family is safe.
How can I help you today?
M
3:10 PM
Hi.
Order # ***-3385486-3313018
Item:
Crocs unisex adult Men's and Women's Classic Lined | Fuzzy Slippers Clog, Black/Black, 11 Women 9 Men US
... They are FAKES. I just posted a review. I got them, the soles are so slippery, just trying them on I slipped on my carpet as well as my wood porch! I just had knee surgery. These are dangerous fakes!
So nope, I'm not safe... not with these shoes.
3:11 PM
Md | ****************
I am really sorry for the inconvenience caused to you in this case. Please accept my sincere apologies for this.
Please allow me a moment to check the details for you.
M
3:12 PM
It's not your fault, no need for you to be sorry. But this item should be investigated.
At the very least, a warning should be posted about the slippery soles if you find them not to be the fakes they appear to be. They are nowhere near as good as the real ones I bought last year.
3:13 PM
Md | ****************
Yes, I can understand your concern.
Please do not worry, I have taken a note on this and will make sure this does not happen again.
I am really sorry for the inconvenience caused.
Please allow me a moment to check the details for you.
M
3:13 PM
Ok.
3:14 PM
Md | ****************
Just to confirm, are you referring to the item - Crocs unisex adult Men's and Women's Classic Lined | Fuzzy Slippers Clog ?
M
3:14 PM
Yes.
3:14 PM
Md | ****************
Thank you for confirming.
M
3:14 PM
I just had knee surgery. This almost destroyed my recovery.
3:14 PM
Md | ****************
I am really sorry to hear that.
We certainly did not expect this to happen.
Please take care of yourself.
M
3:15 PM
How do I get a refund?
And please make sure they look into these.
3:16 PM
Md | ****************
In this case I can help you with the refund of the item right away.
M
3:16 PM
I would not like to see anyone else slip and fall wearing these.
3:16 PM
Md | ****************
Please do not worry I have taken a note on this, we will make sure this does not happen again.
Shall I proceed with the refund?
M
3:17 PM
Yes please.
3:17 PM
Md | ****************
Thank you for confirming.
>> here its done!
Refund request successfully submitted for the amount of $42.00. It generally takes maximum of 3 - 5 Business days to reflect the refund in your Original Payement Method.

You will receive an email confirmation once the refund is processed.
SOunds good?
M
3:18 PM
Yes. What do I do with these?
3:18 PM
Md | ****************
You can keep it or dispose it.
No need to return it.
M
3:18 PM
I certainly won't be keep them!
3:18 PM
Md | ****************
No worries.
You can dispose it.
I hope I was able to understand your query and resolve it accordingly?
Apart from this, could I be of any further assistance for today?
M
3:18 PM
Thank you, I will.
8:00 AM
Geethu | ****************
I apologize for the inconvenience caused.
G
8:00 AM
I just realized I could go back and look myself
The times are Pacific time
8:01 AM
Geethu | ****************
I have checked in detail
The refund hasn't issued yet.
G
8:01 AM
Can you fix that?
8:02 AM
Geethu | ****************
I can forward this to our concerned team for issuing the refund.
Shall I proceed?.
G
8:03 AM
Would you forward a copy of our chat today, including the copy of the previous chat that I just copied and pasted here?
And ask them to call me?
And please escalate it?
8:04 AM
Geethu | ****************

Sincerely,

***********************
Initial Complaint
Date:10/23/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased $100.00 apple egift card from amazon.com on Nov 28, 2021, the recipient email address was: ********************* on sep 04, ******************************* that the original email that included egift card was lost so i contacted amazon.com to resend the card, unfortunately amazon.com said they could not resend due to 30 days time passed. I contacted apple store the agent said All the purchase information is handled by amazon.com as they received it from me, so amazon.com should be able to re-send the card's info to me, amazon.com can check the egift card code that was send to whichever email and when does it was redeemed. Apple store could check the details once the egift card code was offered to them as well. I requested amazon.com to reinvestigation my ORDER # ***-5369539-6845851, resend the email or offer me full refund.
Business Response
Date: 11/05/2022
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that you have ordered this card on Sunday, November 28, 2021. The first time you have contacted regarding this issue was on Saturday, September 3, 2022.

As this is more than 30 days old, we are unable to take any action. You may want to reach out to Apple to investigate further regarding this issue.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:10/23/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered several items on October 13th, 2022 and paid $29.17, however specific items that were damaged cost me $9.99. I made a report to Amazon related to one of the items called Green **** that was damaged and sent a photo of the damage and they sent another email making an excuse to add more photos such as package, label, etc and refused to help to solve the problem. Order number is 114-9519875-0037034. I am requesting a refund for this specific item since it was useless. Please find a photo attached.
Business Response
Date: 10/25/2022
Hello *****,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the better business bureau BBB- I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the damaged item Green Cola - Sugar Free.

I apologize for the inconvenience that you've experienced in this case.

We need the valid photos so we can escalate it to the appropriate team. The photo being taken has to include the shipping label on the package, the damaged item received, and the damaged area of the shipping box. The information can be visible in one photo, or sent as multiple photos. I see that the same was advised to you on email that was sent to you on October 23, 2022.

Please reply back to this email with the photos so we can research and take action on this issue.

Thank you for your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Pratap
Customer Answer
Date: 10/25/2022

Complaint: 18301480

I am rejecting this response because I have proof that I ordered this product on October 13th and delivered on the 14th which is good enough. Shipping label and all that has nothing to do with this product! I have included a screenshot order number and specific item as evidence.

Sincerely,

***************
Initial Complaint
Date:10/23/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Merchant ID# ************** Hello, I was notified on Oct 19/2022 that my amazon sellers account was deactivated due to a suspect IP violations on ASIN B001CJVTLC. We have rights to sell the product and they were provided both when beginning to sell the product in question, as well as when first appealing this claim. We have provided invoices for the brand in question, as well as Letters of Authorization from the General Manager of the brand's Master Distributor. We ensure we have rights to sell all products before selling anything on the amazon platform. After appealing and providing the information above, I been declined without any information as to why, stating I have not provided the required information, however when I call in to understand why I am being told that the internal team is reviewing it and that I should disregard the email. I am getting differing statements and am unsure how to proceed with communicating with a company that provides lack of direct requests, as well as differing answers depending who I am in contact with.We sell only genuine products sourced from our licensed distributors. We ensure that we have permissions to sell all of our products through the amazon platform from the rights holders and distributors. We request our account to be reactivated as it has been in compliance with all amazon policies and local, state and federal laws regarding, including IP laws and policies. We have provided all documents from Invoices to LOAs to back up these claims.Thank you for your time, RPG Games **************
Business Response
Date: 10/25/2022
Hello,

We have conducted a review and confirmed the correct enforcement action has been taken on the account. Seller does not fit for reinstatement at this time.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 10/25/2022

Complaint: 18301322

I am rejecting this response because:
We have provided all requested documents. Invoices, LOAs and contact information for our rep for the ** of our distributor. We have spoken to brand owners to ensure that we are able to use all trademarks and that we are purchasing only authentic goods for resale direct from the brand's supply chain.

Sincerely,

***********************************
Initial Complaint
Date:10/23/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had multiple unauthorized charges to my credit card, the purchases are for amazon prime membership recurring. I have had to call my bank; file fraud & replace my card many times. I have completed Amazon online form each **************** keeps sending me too, many ****** *** keep getting no fraud on your account email replies only with no contact. Which each time you fill out the form it causes you to have to change your password. 2 supervisors found and confirmed the charges are not mine but do nothing but send me that same online form that gets me nowhere but an email stating "no fraud found on your amazon account" and a link to that same form and another password change, then I go back to the amazon chat and explaining 5 times again to each person the problem, 4 days in a row now. There are 4 recurring charges of $15.89 all on the 19th of each month, showing as manually keyed recurring amazon prime membership, I am not a Prime account holder (this was verified many times) They just keep asking if my family and both supervisors confirmed not my family as well. & this credit card has been locked in a box for over a year with no balance nor charges to it all this time until these prime charges started to show up. Why is there no legal action or any action taken against the person/amazon account holder that used my card? They just state they cannot tell me their info, which I understand that, but then the follow up was again the same online form that they reply no fraud and that's it but for me to continue to start over the process. I cannot file a complaint with them, as I tried that many times as well. the online form results in an email only and no fraud to amazon account, which is correct, it's another amazon account using my credit card fraudulently, but they continue to only review my amazon account instead of the charges that I have provided all details from my credit card to track the transactions to another account and they do nothing regarding this.
Business Response
Date: 10/25/2022
Hello *******,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the unauthorized charges on your card.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that we'll not be able to take any action on the unauthorized charges from our end.

However, the only option will be a charge dispute with the bank. Please contact the bank once again and they'll assist you further with the dispute.

If there was any other alternative, we would have surely helped you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
Pratap
Initial Complaint
Date:10/23/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on 10/14/22 for a foot spa at a discounted price of $38.87 with the original price of $59.98. The foot spa was due to be delivered on 10/16/22 and I received notification from Amazon the driver was 10 stops away with my foot spa. Unfortunately I didnt get my foot spa on 10/16/22, so I called Amazon and explained what I just stated above and I was told to wait to see if the package will be delivered and another agent at Amazon told me my package appeared to be lost. How can a package be lost that was 10 stops away from my home? On 10/20/22 I ordered a heated blanket at a discounted price of $36.72 with an original price of $85. The heated blanket had a delivery date of 10/22/22 which was yesterday. I got a notification from Amazon stating my package was 10 stops away just like they stated with my foot spa, but then I got another notification from Amazon stating that my package was delivered yesterday so I called Amazon and explained my package is not here, and I was told to allow until tomorrow to receive the package. This time I asked for a supervisor and the supervisor stated she doesnt see where the driver took a picture showing the package was delivered. Also I have a Ring doorbell and it will notify me whenever somebody come on my porch. I have Prime which means my orders suppose to be delivered in two days and that hasnt been the case lately. I am extremely upset and frustrated because the foot spa and heated blanket I brought for medical reasons. The supervisor reordered the heated blanket and I told her if I didnt get the first one, I may not get this replacement. However nobody reordered the foot spa after I told them I didnt want a refund for it because I wanted the item. I asked for a complaint to be done on the driver(s) because I order a lot from Amazon. Some Amazon CSR isnt concerned about the customers getting their items and this is all very unprofessional, and the driver(s) are dishonest, improvements are needed asap.
Business Response
Date: 10/25/2022
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the foot spa and heated blanket.

I apologize for the inconvenience that you've experienced in this case.

Upon checking I see that replacement has been created for heated blanket and It'll be delivered to your by Tuesday, October 25, 2022.

For the foot spa, We have issued the refund for $38.87 to your original payment method as the item is currently unavailable and we don't know when or if this item will be back in stock. We are unable to request a replacement as it is currently unavailable. As an exception I've issued the refund for the price difference $25 to your Amazon gift card balance, these funds will be credited to your Amazon gift card balance in **** hours and will be automatically applied to your next order.

I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on it.

We'll make sure that this is not repeated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 10/26/2022

Complaint: 18301292

I am rejecting this response because: I appreciate the $25 gift amount, but as I stated in my BBB complaint I needed the foot spa thats why I ordered it. I received information from Amazon stating my foot spa was 10 stops away from my home then I never received it. Whoever that driver was shouldnt be a delivery driver representing Amazon. Amazon hires people to deliver items that customers have paid for and this didnt happen. I also feel since the foot spa I ordered is now unavailable to reorder, Amazon should have offer a foot spa within that same total price range to make it right for their delivery driver who was at fault and since I stated I ordered this foot spa for medical reasons and that wasnt an option from Amazon. Looking at my order history I order so much from Amazon so to not satisfy a returning faithful customer says a lot about the lack of customer satisfaction and more customer service training is needed across the board to include Amazon customer service department. When I called about my foot spa I kept being told to allow more time for the item to be delivered until one of the customer service representatives finally told me the foot spa is now lost. Unbelievable considering Amazon told me the foot spa was 10 stops away. Now I believe the Amazon driver stole my foot spa. Another question, Amazon once an order is out for delivery why allow your delivery drivers to mark packages as delivered when it hasnt been delivered? Thats another problem I experienced recently as well. Lastly, when a package is going to be late, communicate that to your customers immediately. In past years I dont recall having issues with Amazon and hopefully you all take this and improve greatly.

Sincerely,

*************************

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