Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,602 total complaints in the last 3 years.
21,606 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/16/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May ********** are reaching out in order to draw your attention to the issue and attitude we faced while selling on Amazon. Our account ID is ************** The situation is the following. Upon creating the shipment FBA17C0T1D40 and adding labelling fee, Amazon system suggested us that the amount of fee would be 350$, as all the ***** in this shipment were enrolled in the Small&Light program and total amount of items was **** units (0.1$ labelling fee per unit due to the Small&Light program policy). (screenshot #1)When this shipment arrived, from our account was charged *******$. The transaction was made on 09/22/2023. (screenshot #2) Which is 0.55$ per unit. The core issue is that when the shipment arrived, Small&Light has ended up and Amazon charged us completely other fee. We disagree this such fees and are kindly asking for a reimbursement, as we were not warned about possible change of fees nor while creating the shipment, nor while the shipment was on the road. It is unacceptable, that Amazon simply changed the amount of fees without any notifications to the seller. Upon reaching Amazon Seller Central we faced indifference and reluctance to figure out occurred situation. We just keep on receiving template-messages. We are kindly asking you to thoroughly study this case and make appropriate efforts for us to finally get the reimbursement for the labelling fee in the shipment FBA17C0T1D40, since they were charged incorrectly Kindly check all the screenshots attached. Best regards,MYRAY
Business Response
Date: 11/20/2023
We have reached out to the Selling Partner regarding their concern.
Please advise them to refer to Case ID *********** for more information.
Customer Answer
Date: 11/28/2023
Dear ******************************* for your responses. We are sorry for missing the '7-days window' and would like to reopen the case, since the issue is still not resolved. Please let us know gif any additional information is needed from our side for further investigation.

Thank you for understanding.

Looking forward to hearing from you.

Best regards,
MYRAY

Business Response
Date: 11/29/2023
Greetings from Amazon,

I understand that the Seller is contacting us regarding FBA shipment FBA17C0T1D40.

We realize how this affects their business, and a quick resolution is important to them.

The Case ID *********** is being reviewed by the correct team, and they will address the seller's concern as soon as possible.

For their easy reference, I have included the case links here:
***************************************************************************************

We highly recommend them to wait for the update of that cases from the assigned associates.

Thank you for your time and understanding.
Business Response
Date: 11/29/2023

Greeting from Amazon Services,

We have reached out to the Selling Partner regarding their concern. Please advise them to refer to Case ID *********** for more information.

Thank you.
Business Response
Date: 12/14/2023
Greetings from Amazon,

I understand that the Seller is contacting us regarding FBA shipment FBA17C0T1D40.

We realize how this affects them and their business, and a quick resolution is important to them.

The Case ID *********** is being reviewed by the correct team, and they will address the seller's concern as soon as possible.

For their easy reference, I have included the case links here:
***************************************************************************************

We highly recommend them to wait for the update of that cases from the assigned associates.

Thank you for your time and understanding.
Customer Answer
Date: 12/21/2023
We've been reimbursed a portion of the funds.
But they continue to ignore us regarding other cases of the same type.

We also have a case with the same problem, but a different type. Could you help us in this issue?
Customer Answer
Date: 12/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not really satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:11/16/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my concern and seek a swift resolution regarding my pending appeal status since October 10, 2023. My account was mistakenly linked to and consequently suspended due to its association with the "Nanoxiz" Amazon account, owned by ******************************, my former employer. This has created an unjust and stressful situation for me.My association with the "Nanoxizoom" brand under Mr. ************* ownership was purely professional. As an Amazon PPC Specialist, I accessed the brand's account for analytics and strategy development purposes. This required my personal Amazon account to be linked for operational efficiency. My responsibilities included formulating PPC strategies, market analysis, reviewing advertising ************************ targeting, and potential brand development planning.After we terminated our agreement, ****************************** did not remove my user permission. So, I have had access to the brand for some months. I found out about it when my account was deactivated. After investigation, I realized that I still have permission for Nanoxizoom's Amazon brand. I did not use it but noticed that I had permission. Now, It was removed. My professional engagement with ********** began on September 16, 2022, under a formal employment contract.On December 16, 2022, I voluntarily terminated my employment because I was making a career shift away from advertising.After my departure, I received all due compensations and confirmations, including the December 2022 salary and associated settlements. I got it in cash. The prolonged appeal process has been distressing and unjust, considering the non-malicious nature of the issue at hand.Attached Supporting Documents I am enclosing the following documents:Employment contract with Nanoxizoom.Official termination of the employment contract.Pay slip for December 2022.Letter confirming the settlement of all payments and dues.
Business Response
Date: 11/27/2023
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on November 27, 2023.
Thanks,
Amazon.com Seller
Performance
Customer Answer
Date: 12/01/2023

Complaint: 20878749

I am rejecting this response because:
I am writing to you concerning a serious issue with my Amazon seller account, CSign (primary email: ********************** phone: *************).

My account was mistakenly deactivated on September 22, 2023, due to an alleged association with another account, Nanoxiz (*********), with the primary email ************************ However, I have previously clarified and provided evidence that my account is an independent entity with no links to the mentioned account.

After my successful appeal on October 16, 2023, my account was reinstated. I am attaching a screenshot of this communication for your reference. Unfortunately, my account faced another suspension on October 23, 2023, for the same reason, which I believe is a significant error and overlooks the resolution of the previous incident.

This repeated suspension not only affects my business operations but also feels like a disregard for my efforts to comply with Amazon's policies. It's particularly distressing as it undermines my rights as a seller and a user of your platform, implying that my account can be suspended repeatedly for an issue that has been conclusively resolved. This kind of treatment is not only unjust but also impacts my livelihood and ability to conduct business.
The suspension of my account is a mistake, and I urge you to reinstate my account at the earliest convenience.

Sincerely,

*************************
Business Response
Date: 12/06/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on12/6/2023.

Thanks,

Amazon.com Seller Performance
Customer Answer
Date: 12/13/2023

Complaint: 20878749

I am rejecting this response because:

I am writing to express my extreme frustration and disappointment regarding the repeated and unwarranted suspension of my Amazon account. This issue was supposedly resolved after my successful appeal on October 16, 2023, when my account was rightfully reinstated. Despite this, my account faced another suspension on October 23, 2023, for the identical reason, clearly indicating a grave oversight and failure to acknowledge the resolution of the previous incident.
This ongoing ordeal is not only a massive inconvenience but also a blatant disregard for the diligent efforts I have made to adhere to Amazon's policies. The recurring suspension of my account is not only unfair but also detrimental to my business operations. It's disheartening to witness such negligence, especially after I have provided exhaustive details and documents explaining my association with another account belonging to my former employer, Nanoxiz. I have outlined my role as an Amazon PPC Specialist and my responsibilities in detail, including the strategic management of PPC campaigns, market analysis, and development of advertising strategies for Nanoxizoom's Amazon brand.
Furthermore, I have attached all relevant documents, including my employment contract, the termination agreement, my final payslip, and a settlement payment letter, to prove the legitimacy of my claims. It is also worth noting that my former employer, ******************************, inadvertently failed to revoke my user permissions post my departure, which I discovered only after my account was initially deactivated.
The repeated suspension of my account is unjust and impacts my livelihood. I urge you to review the enclosed evidence and promptly reinstate my account. Ignoring this plea would not only be a disservice to me but also reflect poorly on Amazon's commitment to its users and their rights. Please address this error immediately and reinstate my account to prevent further disruption to my business activities.

Sincerely,

*************************
Business Response
Date: 12/15/2023
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on December 15, 2023.
Thanks,
Amazon.com Seller
Performance
Initial Complaint
Date:11/16/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On the 8th of November I purchased an order from Amazon & used my SNAP/EBT card and my debit card once I completed the purchase & got a confirmation email I locked up my debit card cuz I don't leave it unlocked however on the 9th & 10th of November I got an email saying revised payment method didn't know what that was about but I went & did it anyways however instead of charging the order to my ebt/snap benefit card they tried charging it to my debit card so it was declined however my snap/ EBT card had was still charged $50 & some change & I had already got a confirmation email. The only thing that was declined on my debit card on the 8th was a payment for $3.09 & after they kept asking me to revise payment ********** kept doing it over & over again they eventually charged me $2.86 & $9.02 I believe on my debit card which in my eyes clearly compensated them for the $3.08 that was declined on the 8th however Amazon only sent me half of my order I contacted Amazon & was told they fixed everything it kept happening & they cancelled rest &when I tried to get my EBT/SNAP benefit refunded they kept informing me that the order that I got half of was charged to my debit card in the price of $27 & some change & I tried explaining to them that I used my EBT/SNAP benefit *********** kept arguing with me saying I had not even though I told them I had screenshots to prove it they would repeatedly transfer me & tell me I was mistaken & look again & check again & make sure I was correct & I am I have the proof on screenshots Ive put them all together an I tried showing *********** wouldn't listen to ******** they're trying to tell me that they want proof of identity in order to reimburse me of my benefits & they refuse to communicate with me every time I try I get an email stating that they've gotten my ****************** will be with me in about 6 hours to fix my ************** don't I just end up getting another email saying nonworking email
Business Response
Date: 11/26/2023
Hello *************************,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the H333735363534353**639H H363**73932383**831H - I've provided the H363**73932383**831H with a copy of this message.
I'm sorry for the inconvenience you've experienced with regards to charges on Order#**-8870700-4297037 and sorry for the delay in getting back to you.
Upon checking the details with the concerned team, here is the break up of the charges.
$50.34 charged to EBT card on 2023-11-08
$34.25 refunded to EBT card on 2023-11-10 (after few of the items were cancelled as payment declined)
$11.88 charged to **** Debit card on 2023-11-11 ($2.86 + $9.02)
The total charged for the order is $27.97.
I hope this helps.
Please feel free to contact us directly by replying to ************************************************ if we can be of further assistance.
Regards,
*******
Amazon.com

Customer Answer
Date: 11/27/2023

Complaint: 20878734

I am rejecting this response because:
So you knew I paid with my EBT and yet I was continuously told no you guys canceled some of my items because of failure to payment even though they had been paid for and then you refunded my money and still argued with me that I hadn't paid for my items that is so messed up when somebody's certain shops for the month for the groceries on your app I never asked you guys to cancel any of the items and when I did I was told the items couldn't be canceled but you guys canceled them on your own that's pretty messed up or I would like my items that I pay for
Sincerely,

*************************
Business Response
Date: 12/01/2023
Hello *******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm really sorry for the payment issues had with regards to order#****.
Please understand that the items are cancelled as we were unable to charge the payment method selected and we've sent multiple emails about the same notifying you. I'm sorry if you haven't received them.
We've charged the items we could and have delivered those. Also, we're unable to restore cancelled items. I'd request that you please reorder the cancelled ones.
For your convenience, i'm including the details of the cancelled ones.
Amazon Fresh - Toaster Pastries Variety Pack (Strawberry, Blueberry, Cherry), 12ct
Nissin **** Mein Teriyaki, Chicken, 4 Ounce (Pack of 8)
Kraft Easy Mac Original Macaroni & Cheese Microwavable Dinner (6 ct Packets)
I'd appreciate your understanding and hope to seeing you soon.

Please feel free to contact us directly by replying to ************************************************ if we can be of further assistance.

Regards,
*******
Amazon.com.

Customer Answer
Date: 12/05/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:11/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for my sons birthday and was lied to by Amazon. My order was supposed delivered November 10 between 3am & 8am. I stayed up waiting no one showed up. I called & was offered a replacement or a refund. I took the replacement. As soon as my order arrived late I contacted Amazon to stop the replacement. I was told I couldnt. I left home for Veterans ******* received an email saying the **************** other package was delivered. I sent my neighbor to get it. There was only 1 OPENED package at my door. The mic holder. Also I ordered nail polish. The driver lied to Amazon stating I signed for my package at 5am. I NEVER signed for a package so why would this driver lie? I sent two items back. I want to receive an email stating that I will be charged for the replacement. Well, how are you gonna charge me for something that I never received? Also, please correct your drivers and ask him to stop opening or peeking in packages.!! This has been happening on my last few orders. I even ordered teabags, and the package was tampered with so that proves your drivers are opening packages and keeping them if it is items that they like. Please understand and let your drivers know that there are cameras in my area. My other orders were delivered fine but the package was slightly opened Phone *************
Business Response
Date: 11/18/2023
Hello,

I am *************;from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-6895181-4543415 regarding the order delay and replacement.

Based on order details the return is created on both the orders. And refund is already added and you'll not be charged again as per updated notes.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************.
Customer Answer
Date: 11/18/2023

Complaint: 20878646

I am rejecting this response because: you did not address all of my complaints. Your drivers did not deliver packages that they lied and said that I signed for. Your drivers did not deliver a package. Your drivers also keep opening my packages.!! if it's something they like they're not leaving it at my door.

Sincerely,

*********************
Initial Complaint
Date:11/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a bar table and stools from Amazon. I spent $212.99 on this purchase that I had to return, and they only refunded $63.90 to my bank ***** It seems that Amazon is going downhill, I just called then about my refund, and they said part of it was refunded to my bank ***** and the rest went on an Amazon Gift Card, I did not agree to this for my refund.Amazon is keeping $149.09 of my money on a gift card I didn`t authorize, so Amazon is now trying to keep people`s money to make me purchase more items. I need that money put back on my ***** The customer Service Rep said 'that`s not going to happen'. I hung up on her.
Customer Answer
Date: 11/16/2023
I never gave Amazon permission to put any of my refund on a gift card. All $212.99 was to be put back on my bank **** card. They did this without my permission. I also did not use a gift card to purchase the Pub Bar and Barstools, that purchase was charged from my bank ****.
Business Response
Date: 11/17/2023
Hello ****** ,

I'm Pampati from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about your issue with refund on order ending in **** .It is certainly not what we expect our customers to go through.

I have reviewed the complaint and account and on checking , I see that the order you are referring to , was originally paid using your **** card and Amazon gift card balance .

Now as the order is returned, the refund is processed in the same way as the payment for the order is done.

In this case , since the refund is processed to original payment method - we're unable to take any action on it.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
********
Amazon.com
***********************************
Customer Answer
Date: 11/17/2023

Complaint: 20878644

I am rejecting this response because:

Amazon has gotten in the habit of only refunding part of money paid for an item. They force the rest on an Amazon Gift Card. I did not have any Amazon Gift Card for them to put the remaining $149.09 onto. This is a fraudulent response, and I refuse to accept it. I want my $149.09 refunded to the proper card, which is my bank ***** I`m getting disgusted with Amazon`s sneaky tactics, and I might just end my Amazon Prime Membership, which I`ve had since Amazon came out with it.

Sincerely,

*************************************
Initial Complaint
Date:11/16/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a deactivated Amazon selling account. I ordered an account registration service from a third party who was recommended to me by a friend of mine. He registered my account and after its activation I paid via Payoneer. However, after registration, a card other than mine was added to the account, which I later replaced. I think Amazon found connection between my account and another account and suspended my account. I am trying to reinstate my account. I submitted appeals with documents (service agreement and proof of payment) but no results. I *** not know the realted account and never known it. I have replaced the card and removed it from my account. I changed my password, restarted my PC, and cleared all cookies in my browser. At this point, only myself and my husband have access to the account through user permission.I do not know what else can be ***e for reactivation of my account. My last appeal is under review for more than 2 weeks.Please, contact amazon and ask them to escalate my case. I really want and need to get my account back.
Business Response
Date: 11/18/2023
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 11/18/2023.

Thanks, Amazon.com Seller Performance
Initial Complaint
Date:11/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good Day! I am *******************************, the *** of MBS DISTRIBUTION LLC. MBS DISTRIBUTION LLC is a legal owner of TM GummiMi in USPTO (******* ** Registration Number). ?Amazon listings of my brand have become victims of a fraudulent attack. The brand attribute of my product listings (ASIN B0B57JFFJK and B0BWRRZXCX) were hijacked and changed to incorrect ones. Both ASINs were initially created under brand GummiMi since they are manuafactured under this brand. As the owner of this brand I would like to use the advantages of legal IP protection of my products by reporting this violation. The change of the brand was made without the consent of me, the brand owner. Moreover, the change of ASIN brand is prohibited by Amazon policies - ******************************************************************************** you check real images of the products you will see that they are manufactured and produced under the trademark GummiMi. You can also check the official website of manufacturer ************************************************. Visually and legally, it is a severe violation of the intellectual property and counterfeit abuse. I hope that Amazon does NOT encourage the violation of IP and sale of counterfeit products. I do not want my Amazon customers to be mislead . I am sure that it is illegal and unfair to turn a blind eye to such IP violation problems! Please check the history of listings contributions and return the brand GummiMi BACK. So the following violations should be corrected? ?1) the brand of B0B57JFFJK should be changed from Kadielona to GummiMi.?2)The brand of B0BWRRZXCX should be changed from PDTXCLS to GummiMi. ?Hope for your urgent assistance!
Customer Answer
Date: 11/17/2023
I am sorry but the previous complaint you refer to has a qualitatively different meaning and issue. it is very unprofessional for such a serious organization as BBB not to delve into the essence of the complaint. Kindly review the text of new complaint carefully. You will see that this complaint concerns an attack on my products on Amazon, when the previous complaint was related to a refusal to enroll ANOTHER brand. please accept this complaint and send it to Amazon! The listings of my brand's products are used for fraudulent purposes to sell counterfeit goods, which can harm the reputation of both Amazon itself and my GummiMi brand! Consumer confidence is under threat now!

Business Response
Date: 11/21/2023
Hello,
We have reviewed the customers complaint.
Notices of intellectual property infringement must be submitted through Brand Registry or our online notice of infringement form (**************************************************).
If you are reporting ASINs in different Amazon stores, use our online notice of infringement form in the Amazon store where the reported ASINs are listed.
If you believe sellers are listing incomplete or inaccurate products against the detail page, we ask that you contact us directly (******************************************************).

Please resubmit your notice of infringement through one of these channels so that we may process your complaint.
Sincerely,
Amazon Seller Support.
Amazon.com
Customer Answer
Date: 11/22/2023

Complaint: 20878494

I am rejecting this response because: The response that has been provided is a template which usually Amazon sends for IP violations! Such IP complaint rarely work. But we have also filed such complaint through online notice of infringement form.?Please note that my case is out of the ordinary. My **** B0B57JFFJK was originally created under my brand GummiMi (if you check the records you will see that). I do not know who changed the brand to Kadielona: competitors or Amazon itself, but it was done without my participation and I had no plans to re-brand this ****. How can you refuse to return the brand back if customers already know this product as GummiMi branded product and product images prove that ?? Illegal re-branding of listing to ********* already hurted reputation of my brand GummiMi! Please note that my request is not to re-brand the **** but to return the brand that was unlawfully removed!!!?I request to transfer this case to ESCALATION RESOLUTION SPECIALIST for a detailed review. ??Thank you!?

Sincerely,

*******************************
Business Response
Date: 11/28/2023
Hello,

Thank you for contacting us. Reports of listing violations must be submitted through Seller Central or Brand Registry.

-- If you have a selling account, use the Report Abuse form in Seller Central (********************************************************************).
-- If you are a Rights Owner in Brand Registry and do not have a selling account, please log in to Brand Registry and use the Brand Registry Contact us page (******************************************************).

Sincerely,

Amazon.com
Customer Answer
Date: 11/29/2023
Dear Amazon and BBB!
I have already used this path with filing IP complaint in Brand Registry and it give NO result! It did not receive any response from amazon or see the changes on my listing. The brand is still incorrect. My IP rights are still being vioated. It is an obvious violation of Amazon Listing rules. Please check the history of ASIN contributions and you will see for sure that this B0B57JFFJK was created and sold under brand GummiMi from February 24, 2021! It was only changed by someone to Kadielona on November 2, 2023.Isn't it an obvious proof that brand was changed illegally and spontaneously?! why don't you take actions?! i have sent the real photos which show that the brand of this product us NOT *********
PLEASE TRANSFER THIS CASE TO ESCALATION RESOLUTION SPECIALIST! I strongly insist on this!
Customer Answer
Date: 12/05/2023

Complaint: 20878494

I am rejecting this response because: hello! i have filed a second complaint through online notice of infringement form (**************************************************) as you have requested.
Please check ?Complaint ID: *********** and provide me here with the results of this IP investigation.

Sincerely,

*******************************
Business Response
Date: 12/10/2023
Hello,

Thank you for letting us know that this issue may violate our policies.

We have investigated the situation, and have taken the appropriate action. For privacy reasons, we cannot share the results of our investigation with the reporting party.

Sincerely,

Amazon Seller Support.
Amazon.com
Customer Answer
Date: 12/18/2023

Complaint: 20878494

I am rejecting this response because the issue is still not resolved even though I have filed recommended complaint already TWICE (please check complaints ID ?***********, ************.
I see that no actions have been taken on this listing because it is still branded under counterfeit illegal brand Kadielona. Please check the attachment with the screenshot from Amazon

Sincerely,

*******************************
Customer Answer
Date: 12/18/2023
Check the screenshot with incorrect value please.
The GummiMi brand should be reflected in all brand attributes!
Initial Complaint
Date:11/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order Placed: October 7, 2023 Amazon.com order number: 111-3771897-8566614 Order Total: $530.69 Return item sent: October 31, 2023 Amazon have received it but they said they need my ID to make a refund. That is not correct.They refund back to the source that paid them so there is no reason they need an ID or other information to do a refund.
Business Response
Date: 11/17/2023
Hello *******************,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to processing refund for an item returned.
I understand you're upset about providing the details of the government issued ID, however in order to assist you further, as requested by our Specialist team, we need government issued ID to validate your account, I would request you to provide the same. Unfortunately we are unable to proceed further without the government issued ***

Please follow the steps in the email on how to provide the *** Or you can click on the below link and provide the details. Please note that the following link will expire after 5 days:
*************************************************************
Also, please be assured that details provided are secure. You can review our Privacy Notice by clicking on the below:
************************************************************************************

We appreciate your patience and understanding in this regards. We look forward to hearing from you.
Please feel free to contact us directly by replying to ************************************************ if we can be of further assistance.

Regards,
*******
Amazon.com
Initial Complaint
Date:11/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have placed several orders with them and their delivery drivers either misdeliver, don't deliver, steal or the items get stolen. I contact Amazon and even file a police report. They still refuse to issue a refund to my credit card. It has become so bad I permanently closed down my Amazon credit card which hurt my credit score. I want my **** dollars back!!!
Business Response
Date: 11/17/2023
Hello *****,
I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for the inconvenience you've experienced with regards to delivery issues.
In order to assist you, I would need the order details that you've had issues with delivery. Please help us with the order details.
We look forward to hearing from you.
Please feel free to contact us directly by replying to ************************************************ if we can be of further assistance.
Regards,
*******
Amazon.com
Initial Complaint
Date:11/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
These five orders were all returned in the same return request. They were all put in the same package. They were returned to Amazon via ********* tracking number confirmed they were delivered. Amazon agreed to return my money yesterday but then today they said never mind they need me to send government ID before they give me a refund and even though I told them it was against my will. I went ahead and sent my government ID front and back and it was excepted but then I got an email back saying it was not excepted and I keep going in circles with them. I have the screenshots saying that my ID was excepted and Ive done everything theyve asked all five of these items need to be refunded to me because I have given them back. Here are the items I have returned, and heres the total amount due back to me 112-6210978-9895431 turf refund due $13.55 112-7460136-7939463 bird spikes and gorilla glue Total refund due $30.32 112-5634397-6650637 face masks refund due $14.08 112-8176839-0526610 plink fizzy refund due $11.02 112-9511673-2152225 self closing caps refund due $7.05 = ***** total Heres the *** tracking info *** tracking # 1z 675 61Y ************ Amazon received the return on Thursday, November 09 at 7:30 P.M.Returned To *********, ** ** Received By:DOCK
Customer Answer
Date: 11/18/2023

Complaint: 20878381

I am rejecting this response because:

I have sent my ** to ********************** eight times it is submitted successfully every single time but they keep saying that they can't see the ** at this point I believe this is on purpose, so they do not have to refund me
I've asked them to show me a copy on their side to show me that it is blurry and they will not do that.
I have a screen record of me sending my drivers license for the eighth time ( I am trying to attach my screen record and it will not do it to this email. Only send a picture so please let me know how I can send you a screen record of me satisfying the request of Amazon ) with a screenshot that it was submitted successfully so if they send you guys another notice saying that they need me to submit my drivers license because I couldn't read it and this is fraud and they are just trying to get out of refunding me for all these items. See below what I sent back in the same return **
112-6210978-9895431 turf
refund due $13.55

112-7460136-7939463 bird spikes and gorilla glue
Total refund due $30.32

112-5634397-6650637 face masks refund due $14.08

112-8176839-0526610 plink fizzy refund due $11.02

112-9511673-2152225 self closing caps refund due $7.05

= ***** total

Ups tracking # 1z 675 61Y ************
Amazon received the return on

Thursday, November 09 at 7:30 P.M.

Returned To
*********, ** **
Received By:
DOCK

Business Response
Date: 11/18/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the returned order. I apologize for the inconvenience caused to you

After looking into our records, we found that you have already submitted an ** with us, but we were unable to validate it. This is due to various reasons such as the photo could have been blurry or the ** was expired.

You are welcome to re-submit your ** to continue the investigation. If we are unable to verify your ** you will no longer be eligible for a refund on these orders.

I request you to please share the requested details by visiting the secured link shared on your registered email id. Once we receive it and verify the details, our team will be able to help you further. Rest assured, all personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

If you do not get the updates after 3 business days of uploading the document, please contact us through chat or call for further help.

Thanks for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Business Response
Date: 12/28/2023
Hello,

This is a follow up email regarding the refunds for the reported orders.

I'm sorry for the delay, we have issued all the pending refunds on your account back to the original payment method. The refund should reflect back on your billing statement in 3-5 business days.

Thank you for your time and patience.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
We look forward to seeing you again soon.

Regards,
********
Amazon.com
***********************************

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