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Business Profile

Ecommerce

Amazon.com
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BBB Accredited BusinessNRRated by BBB

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 125 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal

    • Amazon

      4400 12th Street Ext West Columbia, SC 29172-3300

    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    • Amazon.com

      1 Centerpoint Blvd New Castle, DE 19720-4172

    • Amazon.com

      4255 Anson Blvd Whitestown, IN 46075-4412

    Customer Complaints Summary

    • 59,602 total complaints in the last 3 years.
    • 21,608 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB and Amazon, Amazon deactivated my selling account, stating that I violated its Dropshipping policy and the Seller Code of Conduct. My supplier failed to follow the Amazon Dropshipping policy. I tried to explain it in my Plan of action, but Amazon didnt accept it. Following Amazon policies, every seller has a chance to reactivate their account by providing a precise and strong Plan of action addressing an issue. My Plan of action is strong enough, and I did my best to fix the problem and prevent it in the future. I kindly ask you to review the Plan of action attached and review it again. This business is crucial for my team members, who have the only source of income via this Amazon business, and me.

      Business Response

      Date: 10/24/2022

      Hello, 

      We have reviewed the sellers account and we are unable to reinstate their selling privileges. 

      We took these actions because the seller was in violation of our Code of Conduct policy.

      Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on August 11, 2022. We notified the seller of this decision by email on that day. 


      Sincerely,

      Amazon.com


      Customer Answer

      Date: 10/26/2022

       
      Complaint: 18293638

      I am rejecting this response because:

      Amazon states that I've violated the Amazon Seller Code of Conduct. In the Performance notification about my account deactivation (August 11, 2022) Amazon mentioned the violation of 1) the Drop Shipping policy + 2) Seller Code of Conduct. In my appeal I completely addressed the first one, but the second violation flows from the first. Separately, I've never violated the Seller Code of Conduct. Please, review my appeal once again. 

      Sincerely,

      *********************************

    • Initial Complaint

      Date:10/21/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a customer of ********************** for the past 10 years and I have recently become very disappointed with them. In September my account was locked and Amazon reported possible fraudulent activity. I have supplied them with all required information multiple times, yet still no resolution.I recently created a new account and less than 24 hours later the account was locked and requesting the same information, which I did, however still no resolve. It makes it even more difficult that I cannot speak to a live person. I just want my account restored, because I have not done anything that should cause me to lose my account. My business heavily depends on items from Amazon and Im currently experiencing a hardship because of this. Ive also been a victim of scam since the first account was suspended. I responded to an email that I thought was from Amazon trying to restore my account. I entered personal information and it turns out this was a scam! Very disheartening!

      Business Response

      Date: 11/01/2022

      Hello,


      We have reviewed the customers buyer account and require more information to complete our review.


      We have requested the necessary information from the customer via email. We sent this request to their registered email address on 1/11/2022.


      Sincerely,
      Amazon.com

    • Initial Complaint

      Date:10/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been a loyal Amazon customer for quite some time and I've tried ordering today multiple times and each time they've canceled my order. I have used my EBT card for food and this is the 2nd time this has happened... I removed all my old cards and now my ebt card has been removed... not to mention each time I reorder the same items the price went up and up and up... and items was being added to my order each time I refreshed while having a Amazon representative on the line with me... this is price gauging and I am reporting this to the fullest extent...

      Business Response

      Date: 10/22/2022

      Hello ******, 

      I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 

      I am sorry to hear of the cancellation of the order that you placed and have reviewed the issue and the conversation in detail. We regret the inconvenience but the assistance provided was correct. 

      The order had to be cancelled as one of the items in the order was not a *** Eligible item and had to be charged on another card which declined. You could try placing a new order after ensuring all the products have the ***** *** eligible". 

      The item, "Good Catch Plant-Based Salmon Burgers", did not have a ***** *** eligible" label. I would request you to look for this label while looking to place an order on your *** Card. 

      This item was common among the cancelled orders. Please also note that some charges like Delivery or service fees (if applicable), tips, and items sold by third-party sellers do not qualify to go on the *** card and require a different mode of payment. 

      I share a link to the help pages for reference. https://www.amazon.com/b?node=***********&ref_=omps_surl

      In addition, Amazon Fresh items are dynamic; availability and prices change periodically. We will not be able to assure you can see the same prices for a particular product at different points in time as they vary due to multiple reasons. 

      We strive to maintain low and competitive prices on everything we carry. We constantly compare Amazon's prices to our competitors' prices to make sure that our prices are as low or lower than all relevant competitors. 

      I hope this helps. 

      Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter. 

      Regards, 
      Raman R. 
      Amazon.com 
      http://www.amazon.com 

    Amazon.com is BBB Accredited.

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