Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,602 total complaints in the last 3 years.
21,606 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/21/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,My ASINs B08X1G8CVP (Complaint ID ************, ********** (Complaint ID ************, ********** (Complaint ID ************ were deactivated in error. These ASINs were deactivated due to a Copyright Report from a person who imitates the rights owner. In notifications I received indicated the following contact information of the "rights owner": Name - 3??????? ??????????. The name indicated in the notifications translated as "Contact to withdraw the complaint within 3 hours and continue to complain". I attached the screenshot of the name translation indicated in these notifications. This person pretends to be a rights owner, although he is not. Thus, the complainant acts as a liar, exposing himself as the rights owner of MY copyright.The pictures posted on my ASIN posters B08X1G8CVP, B093FL6DFV, B093YD2J7X are made by me as a 2D artist. I attached to the complaint the originals of my works, which I use on ASIN B08X1G8CVP, B093FL6DFV, B093YD2J7X to prove the fact of my copyright. Also, here is the link to dropbox, where you may check all the other my copyrighted work regarding ASINs B08X1G8CVP, B093FL6DFV, B093YD2J7X: https://www.dropbox.com/s/7wvlxvwj8leo53a/Visual%20and%20print.rar?dl=0 As you may see, I **** the design of each poster, which is confirmed by the original pictures I have shown. Moreover, these ASINs have already been attacked by untruthful rights owners and have been successfully reinstated.According to Amazon's Intellectual Property Policy, to receive copyright protection, a work of authorship must be created by an author, and must have some amount of creativity. If you are the author of the original work, then you typically own the copyright in that work. I attached the originals of my work. Therefore, I proved my copyright. Based on the above facts, I request you reinstate these ASINs since these ASINs were deactivated in error. I will be forced to apply to the Arbitration Court in case of failure to act on the part of Amazon
Business Response
Date: 11/05/2022
Hello,

We have decided to reinstate the ASINs: B08X1G8CVP, B093FL6DFV, B093YD2J7X for this account and an email was sent to them informing them of this decision on 11/05/2022.

Sincerely,
Amazon.com Seller Performance
Initial Complaint
Date:10/21/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i purchased CKL 2 Port USB 3.0 KVM Switch Quad Monitor HDMI 2.1 8K 60Hz 4K 120Hz 144Hz, Keyboard Video Mouse Peripherals Switcher for 2 Computers 4 Monitors with Cables and Audio and an HDMI Splitter Cable Male 1080P to Dual HDMI Female 1 to 2 Way HDMI Splitter Adapter Cable for HDTV HD, LED, LCD, TV, Support Two TVs at The Same Time, I sent those items back on October 7, 2022, via *** pick-up from my home method. Amazon received the items on October 12, 2022, according to tracking. Today is October 21, 2022, and I have not received my refund. I called on Tuesday, October 18, 2022. and was told that my refund would be in my account by today. There is no refund. I called and requested a supervisor, she stated that a refund was never processed to my original form of payment. I have spent almost three hours on the phone with Amazon. My time is valuable and that is almost $900 billable hours for me. In good faith, I paid in advance for a broken product. I returned the broken product. I want my monies owed to me, $510.00 to be exact. This is very poor service, and as long, as I have been a Prime Customer and have years of service, I expect better from a paid subscription.
Business Response
Date: 10/22/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint. Upon checking the order #***-4368678-1831429 I see that the item was returned on Friday, October 7, 2022.

High value items usually gets processed within 30 days from the day of return. If you don't hear from our ************** by Sunday, November 6, 2022 please write back so we can find out what happened.

Thank you for your patience and understanding. We hope to see you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/24/2022

Complaint: 18293859

I am rejecting this response because: This is unacceptable. I need my money to purchase a new unit. You sent a defective unit. I just wanted to let you know that you received the faulty unit and failed to issue my refund. In good faith, I paid you for a product. Unfortunately, I do not have the product, nor do I have my monies. Please forward my money as soon as possible. This is an unacceptable return policy, nor is it written on your website.
Also, two of your representatives told me I would have my money back in five to seven business days. Those days have come and gone and you still have not issued my refund. I want my money back. I will not be doing business with Amazon in the future. So you have lost a customer as well.

Sincerely,

***************************
Initial Complaint
Date:10/21/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I PURCHASED A JACKET ON 9/22 BOTTOM SNAP ON JACKET WAS RIPPED OFF, Amazon sent a replacement which was damaged in shipping. I was told they couldn't replace again because no inventory. I explained I probably could get snap fixed at tailor and would they pay for it. Supervisor agreed if I sent back second JACKET (see email) back I could keep JACKET and receive a full refund of $44.99. I received email 10/9 stating full refund in3-5 business days(email attached) I still have not gotten refund. I've called several times and get no help.i would like my refund I also informed Amazon rep I was filing with BBB. THEY LAUGHED
Business Response
Date: 10/22/2022
Hello *********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the misunderstanding during the conversation that you had when you reached us about the jacket. While we regret the inconvenience caused, the response that the refund cannot be issued was correct.

We would need to receive both the original as well as the replacement for the refund to be issued. I have issued you a $5 promotional credit to your account to defray the cost of getting it stitched.

The credit will apply as a discount towards further eligible orders shipped and sold by Amazon. This will not apply towards items sold by third party sellers.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/24/2022

Complaint: 18293847

I am rejecting this response because:
Because I have a EMAIL (attached) from a supervisor saying to keep original JACKET and return 2ndfor a FULL REFUND. I ALSO HAVE EMAILProof ***** REFUND WOULD BE PROSSED IN 3-5 BUISNESS DAYS. It's clear Amazon did not look at emails.
Sincerely,

*********************************
Initial Complaint
Date:10/21/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Roughly, about a month ago, I purchased two Galaxy s10 smartphones from a seller on Amazon. The items were delivered to an address 10 miles from mine. I filed a police report because the owner of the address they were delivered to claimed she did not have them, although ***** proof of delivery showed they were delivered on her porch. They provided a photo. I contacted the seller immediately and they refused any help and told me to file a an A-Z guarantee claim with Amazon. Amazon denied the claim twice. A week ago, I filed yet another claim. On October 20, 2022, I received an email telling me my Amazon account had been permanently closed without reason. I have contacted them many times and they will not open my account. I have returns out that I will not be able to get my money back for, they empties my gift card balance, and canceled all ongoing orders. They refuse to give me a reason or open my account. Without access, I am unable to view anything, including my returns and A-Z claim. I have been an Amazon member for many years and they are stealing from me at this point by not handling the $380 phones as well as, all of the returns that are currently in process. They have no legal reason to have closed my account other than that they are trying to avoid the a-z claim for the phones. I want my account reopened so that I can see my stuff and handle it!
Business Response
Date: 11/01/2022
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 2022-10-24.

Sincerely,
Amazon.com
Initial Complaint
Date:10/21/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order an item from Amazon who had it shipped by a third party express **** *** express ! The item was to be shipped and delivered in 12 days ! On 13th day I Get a email from Amazon that *** express ran into an issue with the delivery contact *** express without a contact # to call them ! Called Amazon got an employee arguing with me asked for a refund was told no I have to wait two more weeks asked for a supervisor 3 times then the supervisor argues with me and can't tell me when my package is being delivered and refused my refund ! I have to go to my bank now and report this as fraud !
Business Response
Date: 10/22/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint. We would like to investigate further in this matter.

We request you to provide the order number so that we can review the issue and assist you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/21/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction: May 25, 2022 Amount of Transaction: ****** What the business committed to provide: A refund for the returned item to Amazon due to Amazon sent the incorrect size to fit the truck Lyon cover 6.5'/78.8"-78.9" Hard Tri-Fold Truck Pickup Bed for 2015-2021 F150 Tonneau Cover | LED Lamp | 3 Years Warranty Which was received to Merchant via ***** Tracking Details ************: Delivered Friday 6/10/222 at 9:45am Refund amount ****** What the nature of the dispute: purchased item May 25, 2022, received incorrect size returned item June 9, 2022 to Amazon, have not received refund amount of ******.After filing 4 disputes I have been unsuccessful in recouping money owed to me for the purchase and returned item (******)Order number for purchase with Amazon 113-9745494-6090638 Tracking details for return ************ delivered back to **********/10/2022 @ 9:45am Dispute ID with ******* CIS ******* Chargeback ID with **********************: ********** Refund ID with **********************: amzn1:crow:zmStNxqtQXuSh+cltWEOEg (******)Contact info for ******* Card Services, Fax: ************ or mail to ****************************************************.
Business Response
Date: 11/08/2022
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We are contacting you regarding order 113-9745494-6090638. We issued you a refund in the amount of ****** USD and ***** USD on 2022/11/07.

You can view the refund details at the following link:

https://www.amazon.com/gp/css/summary/print.html/?&orderID=113-9745494-6090638

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

*****
Initial Complaint
Date:10/21/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It's pretty simple. Amazon has different standards and practices when dealing with a black owners. Our company has met every requirement to sale on Amazon. After 2 Video calls for verification when it only takes one. My company was allegedly approved to sell ******* and ***** Which was not true. You are only approved for selective products and still have to put in for approval to sell something that they said I was already approved to sell, Double standards to minority owners especially if your black or African American. Here is the proof. I listed a product that they approved for me to sell but because I started off good and sold and shipped all ************ 1 business day. The products were sold on Saturday and Sunday and all 15 orders were prepared Sunday and shipped Monday morning. I then get an email which tells me to continue to ship products even though my account is under review which you approved through video verification along with the approval to sell the products that was sold. Now, now my account is under review even though I have shipped my product and they have also put my funds on order, but they say it's policy when they are really accusing our company of fraud. If this doesn't show double standards, I don't know what does. what is all the verification for when they can hold your funds at any time. This complaint shows racism, double standards and the false policies that they put in place. Their policies do not pertain to every owner, only a selective few. This is now ***** and with all of the things that are going on we still have to deal with issues like this. I feel sorry for my children. One person's bad decision can ruin someone s life, but it doesn't matter cause it's not yours. My business has been verified through Duns And ********** and I also Have an UEI number with the Government. I'm sure they would love to here about this. Here's the proof that my account is real or how did it pass verification.
Business Response
Date: 10/24/2022
Hello,

We have removed the hold on funds for this seller's account. We sent an email to the customers registered email address on 10/24/2022 confirming hold removal.

Sincerely,

Amazon.com
Customer Answer
Date: 10/25/2022

Complaint: 18293654

I am rejecting this response because: The funds are still not available. This is another plow to continue to hold my funds and attempt to satisfy the BBB even though I have mailed my product (photos are attached). Why do I have to wait for money that is already mine especially when you have already been paid your fees but I still have to continue to wait. As I see that this issue needs to be escalated to someone that is higher than the BBB.

Sincerely,

Lafayette Love
Business Response
Date: 10/28/2022
Hello Lafayette Love/Who Knew,

Funds for the amount of ******* USD were transferred to your bank account on file. These funds should arrive on 11/04/2022. If you do not receive these funds by that date, you can contact us at [email protected].
Thank you,
Payments Specialist
Amazon.com
Customer Answer
Date: 10/29/2022

Complaint: 18293654

I am rejecting this response because:
I won't be responding anymore. You can deal with the government.

Sincerely,

Lafayette Love
Initial Complaint
Date:10/21/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have previously filed 2 complaints against Amazon.com. We did not receive any response to our 1 complaint. In response to our 2nd complaint, Complaint ID #********, we received a response from Amazon.com that it was mailed to us on October 10th. Unfortunately, Amazon.com never sent us an e-mail. The situation that forms the basis of our complaint is that we do not receive any support from Amazon.com, we do not receive a response, we cannot communicate. Amazon.com responded to this complaint by claiming that it did, but without contacting us in any way. Please share the screenshot of whoever sent us an e-mail. No one ever contacts us again. No one is helping. Nobody is doing their job. Our account has been blocked due to a ridiculous issue. Our personal data and card information in our account are in the account. It is not possible to log in to our account even to remove them from the account. No one is helping in the slightest in any way. Is it normal that an amazon.com customer account, which contains all of a person's personal data, is prevented from accessing under the name of a security measure during password change processes and no one will even be in contact with the account owner again? Since these measures are taken for my safety, shouldn't my e-mails be read and answered first? I want to get support from BBB as a last resort, even their answer here is not correct. Share the screenshot of whoever sent me an email. Or if lies are being told about the solution of the complaint, this time, take real action for a solution. There is a seriousness and laziness that does not suit the world's largest e-commerce platform. Thank you.
Business Response
Date: 10/24/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 10/24/2022.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 10/25/2022

Complaint: 18293657

Hello,
Thank you very much for your help.
Finally we got an email from Amazon. For that, we are very grateful. But it is clear that there is confusion. We don't want help with our seller account. We want to login to our Amazon.com customer account. Our customer account has been locked for security reasons. So to protect me, Amazon locked my account. However, I cannot log in to my customer account even though I have submitted all the requested documents that there is no problem in my account. I want to be able to login to my customer account. That's all I need. I don't want any support regarding my seller account. I want to be able to login to my amazon.com customer account which is locked for security reasons.
Thank you very much again.

Sincerely,

*************************
Business Response
Date: 11/29/2022
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on November 29, 2022.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:10/21/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello. I am writing this complaint because Amazon is violating my rights as a seller and the right to entrepreneurship guaranteed to every person. I was selling Fifty Billion Dollars ******** Banknote Asin B08Y42C46F. Amazon removed my listing for no legitimate reason. The reason for the removal was that my product was identified as a foreign currency that is not allowed to be sold on Amazon. Also, the suspended notification indicated that to sell goods on Amazon in the "Collection Coins" category, I need to get an approval.I can't entirely agree with this decision, and I filed my appeal with Amazon on October 20, 2022, a couple of hours later, I received a response rejecting my appeal. I don't believe anyone ever read my appeal or understood my case. In my appeal (the text I am attaching below), I have clearly described why my item is not a foreign currency or currency at all. I have pointed out all the US Legislative Acts and the Legislative Acts of ******** regarding the withdrawal of the Fifty Billion Dollars ******** Banknotes from this country's currency. I indicated that I have the approval from Amazon, which I received back in 2019, for the sale of collectible banknotes and coins. I have attached all necessary documents and evidence to the appeal. But Amazon rejected my appeal without reading everything I sent in detail.I meet all Amazon standards regarding the sale of goods in the "Collectible Coins" category. I request you to reinstate my Asin B08Y42C46F ******** Fifty Billion Dollars Banknote (agro checks), since this banknote has an exclusively numismatic value. In addition, as a seller, I have Amazon approval for the sale of goods in the "Collection Coins" category.I am attaching the following additional files to my complaint: Banknote Authenticity Analysis Certificate, Screenshot Listing deactivation notification, Screenshot Amazon inventory, Product detail page of Asin B08Y42C46F, Both sides of my product photos, The text of the appeal.
Business Response
Date: 10/27/2022
Hello,
To whomsoever it may concern,

This is regarding a complaint (complaint ID: ********* that Mr. *************************** wrote to you about concerning his Amazon listing, ASIN: B08Y42C46F . We reviewed this issue and found that Mr. ********'s ASIN was suppressed per our internal rules because it was a ********** dollar . Any foreign paper currency and/or banknotes of any foreign country is/are prohibited from sale on Amazon.com . However , as rightly pointed out by Mr. ******** ,the ********** dollar as an official currency was effectively abandoned and demonetized in 2015. It is only foreign currency that is currently in circulation that should not be sold on Amazon and since the product that Mr. ******** offered is currently not in circulation, we have reinstated the product ASIN and have notified him of our decision.

Regards,
Amazon.com
Customer Answer
Date: 11/04/2022
Hello,
about the complaint ********. Please, **** it as satisfactory. I'm pleased that amazon considered it and changed the resolution
Initial Complaint
Date:10/21/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been leaving reviews on Amazon for years. Around last year I was notified that there was unusual activity on my account and I was banned from leaving reviews.After emailing Amazon and not hearing back for months, I created a new account recently which is the one I currently use.I leave honest and genuine reviews for products that I purchase myself. This account has also become banned from leaving reviews.Here is the message I received:We apologize but Amazon is not accepting reviews on this product from this account. If you would like to contact us about this decision, please email [email protected], and some peers of mine, have not been able to resolve this issue despite emailing Amazon. How can I unban my account from leaving reviews? Please help!
Business Response
Date: 10/23/2022
Hello,

Thank you for contacting us about your reviews. We apologize for any inconvenience this may have caused.

After reviewing the account once again, we have restored this account's previously contributed reviews and the ability to contribute reviews, comments, customer questions and answers, and other content. It may take up to 24 hours for reviews to reappear.

Amazon Review Moderation team
Customer Answer
Date: 10/23/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************

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