Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,622 total complaints in the last 3 years.
21,579 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has restricted my Amazons account Ive had this since for years. All of these Amazon closes and restrictions started back at one point when I used my friends account for buying stuff as she had Amazon prime. They ended up closing her Amazon account simply for returns over the years and since then they have restricted my account. Ive made new accounts with emails consisting of ***************************** ************************* ***********************,*********************,The named accounts had been closed while I still have the account with the email used for *************************** but now its asking me for my ID like the others did. Ive complied. I asked them to show me what I have done? Ive never returned false items. *** always returned them to the fullest. Yet nothing ? Ive been respectful to customer support? Ive literally done nothing wrong yet they claim Ive gone against policy but cant seem to clear what policy I broke? And if so how? If we order with Amazon are we not allowed to do a return? They are the ones who offer the return in the first place? So now we cannot? Please help me recover my accounts that was closed. These people spam me with countless emails refusing details or to open my account. I even work for Amazon so Im so confused and upset. Im tired of making new accounts for being a simple human being and using their website
Business Response
Date: 12/08/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on **********.

Sincerely,
********
Amazon.com
=============
Initial Complaint
Date:11/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is requesting a copy of a valid government issued ID before granting my refund.
Business Response
Date: 11/18/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding refund for the order.

I see our team have noticed abnormal activity on your account hence we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

I request you to please share the requested details by visiting the secured link shared on your registered email id. Once we receive it and verify the details, our team will be able to help you further. Rest assured, all personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

If you do not get the updates after 3 business days of uploading the document, please contact us through chat or call for further help.

I appreciate your cooperation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 11/25/2023
I have provided Amazon a copy of my ID. They still haven't issued a refund or responded to my submission. I've had to contact my credit card to dispute a refund.
Business Response
Date: 11/30/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the order.

I see our team have requested to upload the ** on Nov 20. I've checked on the records however unfortunately I do not see any ** received after it was last requested.

If you have tried uploading the ** after 26th on the link shared on Nov 20, it will not work. The link sent was valid for 6 days. If you have tried it prior, then I'm sorry, it was unsuccessful, we have not received the ** for verification.

I request you to please contact us through chat or call so that a new link will be sent on your registered email id. Before clicking on the link, please make sure to login to the account where the order was placed to ensure the ** is uploaded for the right account and order.

After our team receives your **, they will look into it and get back to you in 3 business days. Or as you mentioned you have contacted the bank for the dispute, if its already disputed, you may follow up with the bank for any updates.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:11/16/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
************************************* My amazon buyer account was closed down for no reason. I had submitted all information but my account remained closed. Please reopen my buyer account so i can place orders.Thank you!
Business Response
Date: 12/09/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 12/09/2023.
Sincerely,
***
Amazon.com
Initial Complaint
Date:11/16/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon first said that they had detected unusual activity on my Amazon account, for this reason, they have temporarily placed it on hold and canceled any pending orders or subscriptions.I have uploaded documents with the required information to verify my account. However, ********************** removed access to my Amazon.com account and canceled all open orders even if I provided everything they required. Now I can't even contact a customer service representative because I can't even log in to my account. I even have orders shipping on the way and they already charge my card for the amount. Now I lost access to my account and I can't even get the shipping information. I have been a legitimate customer and made several orders with them. However, Amazon shut me out all of a sudden.
Business Response
Date: 01/08/2024
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 1/8/2023 confirming account reinstatement.

Sincerely,
Amazon.com
Initial Complaint
Date:11/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 items on Amazon.com, they delivered damaged products, I talked to few Amazon customer service agents I'd like to return and get refund, but they just sent email to me says I have to upload my ID first, then they will do investigating. But the point is the Amazon policy says products returnable until Jan 31, ****. They sent me damaged products and didn't follow the return refund policy, Amazon is trying to cheat clients. As I know so many people have same problem, it's really hard to get refund, Amazon request clients to upload ID and ********************** send clients ID to third-party sellers, I think it's illegal to share clients private information to sellers.I purchased items are: 1. Ordered on November 9, 2023 Order# ***-7369962-3217031 Pokemon 2021 Summer * Strikers Tin $31.06. The tins was damaged. 2. Ordered on November 11, 2023 Order# ***-9862778-7735429 Wild Planet Wild Sardines in Water, No Salt Added, Tinned Fish. $33.25. The can was leaking.
Business Response
Date: 11/17/2023
Hello ******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to know the items from the Orders # ***-7369962-3217031 and # ***-9862778-7735429 were received damaged and when you contacted Amazon **************** you're asked to share the details of the government issued ID.
I understand you're upset about providing the details of the government issued ID, however in order to assist you further, as requested by our Specialist team, we need government issued ID to validate your account. Please be assured that your details are secure and we will not share those with seller. You can review our Privacy Notice by clicking on the below:
************************************************************************************
Further, I see that you've already shared the details of the government issued ID. As informed in the email, please wait untill November 20, 2023 for an update from the team.
We appreciate your patience and understanding in this regards.
Please feel free to contact us directly by replying to ***********************************************, if we can be of further assistance.

Regards,
*******
Amazon.com
Customer Answer
Date: 11/17/2023
I DO NOT accept. Because I already uploaded ID on 11/12, ********************** agents says they received ID and will refund on 11/16. But they are being rude and no reason ask me to upload ID again, apparently Amazon is cheating clients for refund issue. (attached Amazon agent conversation for confirmed received ID and will refund on 11/16)
Also like I said Amazon asked ID it does not make any sense, and share ID to Seller I don't think it's legal.

Complaint: 20879194

I am rejecting this response because:

Sincerely,

****** Sun
Business Response
Date: 12/09/2023
Hello ******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thanks for letting us know that you've submitted ID.
On checking with the team I was informed that as portal expired, the submitted ID can no longer be used. Because we noticed abnormal activity on your account, we need your ID to verify the identity of the account holder before we can consider issuing a refund. We may also request additional information before granting your request.
If you haven't received email, please contact customer support so they can resent it.

You will receive an email with instructions on how to share this information with Amazon. Once you submit your information, it can take up to 3 business days for us to finish our investigation. If you have not received your refund after 4 business days, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.
Thank you for your understanding. Have a great rest of the day!

Regards,
*******
Amazon.com
Initial Complaint
Date:11/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon keeps giving me the "run around" about my refund. They state that the refund will be issued when they receive the product. The product was returned on the 7th of November with delivery dates of 11/9 and 11/10. I have tracking information to show that both of these tables were returned to them, at two different locations. One in ** and one in KS. They refuse to refund my money for one of the tables, in the amount of *****. They keep telling me that they have not received the product and a refund will be issued as soon as they get it. Problem is that they have the product and now keep telling me it will be two more weeks to get the refund. I have a problem with this since they didn't take two weeks to take my money. I just want my refund and I will be happy. Order date: 10/11/2023 Return date: 11/7/2023 Oder #: 111-5050017-2431441 Tracking # on Side table not refunded: ****** 3W9 78 **** **** Product delivered back to Amazon on 11/9/2023
Business Response
Date: 11/18/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the returned order.

Generally the returns are processed by Amazon in 14 days. In some situations, it may take longer. Certain items can take up to 30 days. This additional time allows our ************** to find and process the item you have returned.

Although the return tracking shows delivered, the ************** has to complete the return processing before the refund is initiated.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. If you don't hear from our ************** within 30 days from the time of return, please contact us through chat or call so we can find out what happened and help you further.

More details can be viewed on this link.

************************************************************************************

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 11/18/2023

Complaint: 20879184

I am rejecting this response because: 2 Side tables were sent back. The one that Amazon received first is the one that they are not paying out the refund. The first refund came in just 3 days after they had received the return. The side table was returned to their warehouse on the 9th of November. We are already going on 10 days that they have had the return. No reason for the delay. They have received the product and now do not want to refund the money that I have spent on their product. All they have to do is issue the refund and I will be happy....really, it's 30.45!!!

Sincerely,

*********************
Initial Complaint
Date:11/16/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned 2 items to Amazon in new, unopened, unused condition in order to get refunds. I no longer have use for the items so I returned them. I've spoken to multiple reps and supervisors over the past week and they are demanding I submit an ID to receive refund? It's outrageous. I do not want to compromise my privacy and upload an ID for a simple refund. Please advise on how to get this issue resolved. It may not be a large amount, but I cannot afford to lose this money for items I no longer have. Please see details below, along with tracking confirming they were delivered to Amazon returns center, thank you!Order # ***-5744062-6203445 Item 1: Aluminum Wire, Bendable Metal Craft Wire $17.99 + Tax Item 2: TerraBloom 8 Inch Aluminum Flex Duct $12.49 + Tax Total Refund: $33.19 to **** ending in **** Tracking Number: 1Z03Y9W79029741141 (Delivered to ************** 11/9/23)
Business Response
Date: 11/18/2023
Hello *********,

I'm ***********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the return refund process of the items returned from the order ending in 3445.

I've reviewed the details of the order and see that the items were refunded successfully on November 18, 2023.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

I hope this helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 11/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to **** received the refunds I requested.

Sincerely,

***********************************
Initial Complaint
Date:11/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My next day and or same day deliveries continually arrive late. I have contacted Amazon multiple times regarding this matter, and it continues. Just this week Two orders placed on different days for different items did not arrive on time and in fact have not arrived at all. The common issue is packages that go through ********** **. I have been misled and straight up lied to. One item has had three different tracking #s. Amazon also erased tracking info in my account, but I have screen shots to say otherwise.
Business Response
Date: 11/18/2023
Hello ****,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with deliveries.

We'll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.

Request you to provide 3-5 tracking numbers to escalate the concern with appropriate teams to investigate and sort delivery issues.

Thank you for your patience and understanding.

Regards,

******************************
Customer Answer
Date: 11/20/2023

Complaint: 20879121

I am rejecting this response because:Amazon can just as easily look into my contacts with them. *** spent too much time already

Sincerely,

***********************
Initial Complaint
Date:11/16/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned a dress to amazon. Order number 113-6524732-3138639. Amazon is now telling me I need to upload my license ID to verify my identity to get my refund. I have never had to do this before.
Business Response
Date: 11/18/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding refund for the returned order.

I see our team have noticed abnormal activity on your account hence we needed to verify your identity before we can consider your request for a refund or replacement however I see that your order was successfully refunded on your account as ********************** gift card balance on Thursday, November 16, 2023 at 7:25 PM (PST). Total refunded:$70.09 followed by a confirmation email sent on Friday, November 17, 2023 at 3:49 AM (PST).

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:11/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The merchant claims there is "unusual activity on my account" and will not specify what that means. They want pictures of my government ID before they will issue a refund for a wrong item that they delivered. I don't want to give them personal information and that doesn't alleviate them of the responsibility to be accurate with purchases.
Business Response
Date: 11/17/2023
Hello *******,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I'm sorry to learn that you received incorrect item in your order #***-0604351-0165827. It is certainly not what we expect our customers to go through.

For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.

Please rest assured that any information provided by you, is handled according to our Privacy policy.

As soon as required details are provided, our specialist team will review and issue a refund in 3 business days.

Thank you for your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 11/17/2023

Complaint: 20879045

I am rejecting this response because they did not provide any solution to me and continue to insist on receiving my private and sensitive information to process a refund.

Sincerely,

*************************

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