Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,742 total complaints in the last 3 years.
21,484 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have two orders in which I returned the items and now one of these orders (ending ****) have been charged again on my card because they did not receive the item, the other order (ending ****) they say they will charge me unless I return the item which I already did in both cases. Now every time I try to contact them, they will ignore me completely and ask me to verify my account by sending my ID, which Ive never been required to do since I registered years ago. Information about the orders Order# ***-4967266-564**** Charged $18.39 for Item that already was returned on 10/17/2023. I want this amount to be reverted to my account. Order# ******************* Will be charge on 11/29/2023 the amount of $18.51. Item already returned on 10/06/2023. I want to not be charged for this returned item.
Business Response
Date: 11/21/2023
Hello ********,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to refund of retrocharge and about the pending retrocharge.

I understand you're upset about providing the details of the government issued **, however in order to assist you further, as requested by our Specialist team, we need government issued ** to validate your account, I would request you to provide the same. Unfortunately we are unable to proceed further without the government issued **.

Please follow the below link to provide the **:
*************************************************************

Also, please be assured that details provided are secure. You can review our Privacy Notice by clicking on the below:

************************************************************************************

After the ** is provided it would take 3 business days for an update. You can contact after 3 business days for an update.

We appreciate your patience and understanding in this regards. We look forward to hearing from you.

Please feel free to contact us directly by replying to ************************************************ if we can be of further assistance.

Regards,
*******
Amazon.com
Initial Complaint
Date:11/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After receiving the last batch of orders on November 14, I realized that none of the coats received were the same size described on their listing. Sizes were much smaller and did not fit. Amazon's return policy at the time of the order was 60 days return policy. I drove down the same day to AmazonHub where the worker scanned the returns the same day of receiving them. Typically, the customer returning items at *************************, is supposed to receive an email confirmation of the return within seconds confirming all items being returned. In my case, I did not. Instead of an email confirmation, I received an email from Amazon asking me to submit a government ID, which is private, and personal information. The email states....."Because we noticed abnormal activity on your account, we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request. In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal". "You may continue shopping on Amazon, but you will no longer be eligible for a refund on the order ***-0089362-3656261. Also, you will not be able to investigate this order issue further."Note that the following link will expire after 6 days. They are now holding on to my refund. Amazon's new gimmick is to avoid providing refunds to customers. I have been an Amazon Prime customer for a very long time and have spent hundred of thousands with them for them for this type of treatment.Order # ***-0089362-3656261 has close to half a thousand dollars being held. I am looking for my full refund, and the requirement to submit private and sensitive information to be addressed.
Business Response
Date: 11/21/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 112-0089362-3656261.
After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
*************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 11/21/2023

Complaint: 20892304

I am rejecting this response for the following reason:
I have returned all items according to policy at the time of purchase, and I am fully entitled to my refund. Amazon is holding on to funds that do not belong to them, and using the refund as blackmail to surrender private identifiable information /government ID that I do not feel comfortable submitting to an online retailer. Due to identity theft and many other current events, this is a recent bad practice by Amazon.
My refunds are due, merchandise has been returned, and I am *********** get my money back to credit card immediately.

*******
Initial Complaint
Date:11/19/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order date: Jun 7, 2023 Order #***-3265237-6031444 Order total $30.60 (1 item)Item: Beyond Yoga Store Beyond Yoga Women's Spacedye What's The Scoop ******** Return tracking: ********************** I returned this item but I have not received refund. Amazon asked me to send them my government ID photos to be considered for refund and I dont feel comfortable with this act. Im going to attach their email below, return label, and the item description in my Amazon account.
Business Response
Date: 11/21/2023
Hello ****,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I'm sorry to learn about the problem with your order #***-3265237-6031444. It is certainly not what we expect our customers to go through.

Upon reviewing, I can confirm that a refund of $30.60 was issued to original payment method on Tuesday, November 21, 2023. Please allow your bank 3 to 5 business days to process the refund.

For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.

Please rest assured that any information provided by you, is handled according to our Privacy policy.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 11/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:11/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Oct 24, I ordered from Amazon a Camera paying with mr credit card $779.22. Order# ***-7569557-0069861. I have returned the item and it has been several weeks now and Amazon has recievied the item, but they are not refunding me because they want me to send them my **. I have exhausted myself talking to Amazon **************** and they are not refunding me. I saw other people having this issue of Amazon demanding people to send them the ** and I found out BBB helps with this isue. I hope you agree it is not fair to have an item returned and they keep the money. I would appreciate you stepping in and helping me to get refunded the money back to my credit card ****. Thank you for your care and support.
Business Response
Date: 11/21/2023
Hello ****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to refund for an item returned.

I understand you're upset about providing the details of the government issued **, however in order to assist you further, as requested by our Specialist team, we need government issued ** to validate your account, I would request you to provide the same. Unfortunately we are unable to proceed further without the government issued **.

Please follow the below link to provide the **:
*************************************************************

Also, please be assured that details provided are secure. You can review our Privacy Notice by clicking on the below:

************************************************************************************

After the ** is provided it would take 3 business days for an update. You can contact after 3 business days for an update.

We appreciate your patience and understanding in this regards. We look forward to hearing from you.

Please feel free to contact us directly by replying to ************************************************ if we can be of further assistance.

Regards,
*******
Amazon.com
Customer Answer
Date: 12/15/2023
Dear Madam or Sir,

I have returned a Camera that Amazon has received on Oct 31. There is also a *** return tracking number: 1Z 55A Y22 2017 ****. Attached in this email are pictures from the Amazon website saying that they have received the item and that $779.22 will be refunded to my **** ****. However, Amazon is not refunding me despite returning them the item. It is not right that Amazon has the item and they are keeping the money. Amazon is playing this game with me about wanting my ID, driver's license. In the middle of a return you cannot just start doing whatever you want and there are other people online complaining about this nonsense Amazon is doing to people. I hope the ****** of ****** Business steps in and helps with this case ID ******** as what Amazon is doing is ridiculous.

From,

****************
Initial Complaint
Date:11/19/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER PLACED October 13, 2023 TOTAL $45.31 ORDER # ***-9322535-6026633 Jacket ordered was much larger than described and returned to the merchant via *** tracking 1Z6E55409064607776 on Nov 10th 2023 No refund has been issued as of today.
Business Response
Date: 11/22/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned item Legendary Whitetails ************** Camp Night Berber Lined Hooded Flannel Shirt Jacket, ******** Barnwood Plaid, Medium.

I've issued a refund of $45.31 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.
Regards,
Pratap
Initial Complaint
Date:11/19/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Sunday November 19th 2023, I was making a large number of purchases on my Amazon Business account. My ********************** Business account can be found under email ********************** I also was trying to load some funds to my Amazon Business account to make more purchases. Amazon locked my account for suspicious behavior. They sent me an email asking me to log into my account for further instructions on how I could upload documentation to prove the credit card(s) I were using were mine, however, upon trying to log into my Amazon Business account, I am simply given an error message that my account is locked and please check your email for instructions. I have attempted sign in via desktop and mobile but neither work.As you can see this is an endless loop where I can not access my Amazon Business account. I have a number of pending orders on that account and I need access to invoices, tracking numbers, etc.I am hoping I can get a speedy resolution and get my account reinstated. I can assure you this was authorized use of my Amazon Business account as well as authorized usage of my credit cards.
Business Response
Date: 11/21/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to your account.

As per the update from accounts team, we see that the issue has been fixed and account has been re-instated.

Rest assured we are here in case, if there are any further issues.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:11/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im done sending my ID to ********************. They are attempting to steal my identity, or constantly losing the pictures of my id that Im sending them. And I refuse to do it again. This is the third time Ive sent Amazon in a picture of my ID. And every time I do so they tell me that my ID is false, Wrong or was never sent in. These are all lies considering that I just recently got my ID from the *** a few weeks ago. Ive submitted my ID 3 times via their third party program and every time, Ive been told by the third party that my id was accepted, and sent a message from Amazon specialist team saying that they have received my ID and to constant them within three business days for a refund. Once I do so, I always get the same run around from Amazon that Ive never sent in my id. Im tired of this and this is nothing besides a gigantic breach of privacy and theft. Amazon is holding my money because of suspicious activity, yet once I send in all the proof needed, you guys say I sent in nothing. The. When I ask about the items that I have returned, they begin to tell me that they have never received my items or they never made it to the factory. And when I ask for a tracking number, I get denied every time. So they wont accept my ID, wont give me a refund, and wont give me the tracking number so I can prove that the items were in fact delivered. I hereby refuse to send my ID into ********************** anymore. Every time I do so it gets lost or they say I never sent it in. You dont lose somebodys personal information like that. Either Amazon is stealing my info and using the data for wrong reason, or the third party ID verification software is. I will be suing Amazon for identity theft, Fraud and Deception if this last attempt for a refund does not work. Ive done my part in getting this refund,Ive done everything Amazon has asked for but I still keep getting the runaround, and asked to submit the same information. I want to hear from **** himself of a refund. Anything else and I ****
Business Response
Date: 11/22/2023
Hello ****,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order ending in #****. It is certainly not what we expect our customers to go through.

Upon reviewing the complaint and the account, I found that our specialist team had sent you an email with update on verification.

---Quoting the email:-
"After looking into our records, we found that you have already submitted an ** with us, but we were unable to validate it. This is due to various reasons such as the photo could have been blurry or the ** was expired. You are welcome to re-submit your ** to continue the investigation. If we are unable to verify your ** you will no longer be eligible for a refund on this order."---

Since the verification could not be completed successfully, a refund could not be issued against this order.

We have taken your feedback regarding the Identity document submission and we apologise for any inconvenience this situation has caused you.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Initial Complaint
Date:11/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I have been Prime members for a number of years now. We use Amazon a lot for renting movies, kindle, audio books, and now schools supplies for my upcoming nursing school program. Lately I have had issues with my packages getting stolen, as well as not being delivered to the correct box. I have also returned a couple of items that were damaged. Without any previous communication both our accounts were put on restricted because of unusual activity that they say they have emailed me before about, which this is the first time Ive heard about it. If I knew that I had warnings I would have been more careful with what I ordered and also would have used the lockers more. In the email it states to appeal the decision to reply to the email and an account specialist will get back to you. I have emailed them three times and I just keep getting the same generic email sent to me. I am very upset because I am going to need Amazon to get books and supplies for my nursing program staring in January. We use Amazon a lot and I keep 98% of the things we order. I am asking for someone to please override the restriction so we can continue to use Amazon.
Business Response
Date: 11/22/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 17 November, 2023.

Sincerely,

*****
Amazon.com
Customer Answer
Date: 11/22/2023

Complaint: 20892133

I am rejecting this response because: I was not notified prior to being terminated. They are accusing me of wrongdoing and saying my account is connected to another one that violated their terms without telling me the details of that account as well. If I dont get evidence I will be talking to my lawyer about defamation.

Sincerely,

*******************
Initial Complaint
Date:11/19/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned my item due to the poor quality then they charged me for the item after they refunded me months ago saying they did not get it. However, I returned it with other items that have not had any issues. Now they are saying I need to give them pictures of my ID for them to even think about a refund. This is ridiculous and bad business.
Business Response
Date: 11/21/2023
Hello ******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regarding to the amount retrocharged.

I understand you're upset about providing the details of the government issued **, however in order to assist you further, as requested by our Specialist team, we need government issued ** to validate your account, I would request you to provide the same. Unfortunately we are unable to proceed further without the government issued **.

Please follow the below link to provide the **:
*************************************************************

Also, please be assured that details provided are secure. You can review our Privacy Notice by clicking on the below:

************************************************************************************

After the ** is provided it would take 3 business days for an update. You can contact after 3 business days for an update.

We appreciate your patience and understanding in this regards. We look forward to hearing from you.

Please feel free to contact us directly by replying to ************************************************ if we can be of further assistance.

Regards,
*******
Amazon.com
Customer Answer
Date: 11/21/2023

Complaint: 20892108

I am rejecting this response because: I should not have to provide a ID for a return. You charged me without my ID, you can give me back my money without one. I have already returned my item.

Sincerely,

***********************
Initial Complaint
Date:11/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2 issues with this company 1. I placed an order for a pair of shoes that never came, on November 15th I chatted with an agent who told me to place the order again and I would be refunded for the first order, order #***-2084170-8645043. I called Amazon and everybody is giving me different answers but one agent finally told me that he found the chat and can see the AGENT told me to do that to receive a refund, which I did do. 2. My order history is gone and they removed it and put weird restrictions on my account even though I verified my card info and that the orders were placed by me, now I cannot see my previous orders and I am unable to place orders as normal because they all get delayed to verify that it was me. I NEVER contacted them and said any orders werent me, they took it upon themselves to do it to my account and now I cant see my order history.
Business Response
Date: 11/21/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to account and order *******************.
Upon reviewing, we see that the issue has been fixed and account has been re-instated. We apologize for any miscommunication regarding refund on the order 112-2084170-8645043.
We see the order is placed with third party seller and our team has contacted the seller regarding refund stating package not delivered, kindly wait for 2 business days, so that the seller will review the details and contact you with an update on your registered email ID.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 11/21/2023

Complaint: 20892098

I am rejecting this response because:
I never asked for my account to be locked or reported unauthorized charges on my account, Im not sure why that happened at all.

Also, as seen in the chat with the Amazon agent, I was promised a refund after I placed the order for a second time and I still have not received that refund, I followed the directions given to me by an Amazon employee and was lied to and did not receive any refund.

The seller has responded twice and said to open an A-Z claim and I dont know how to do that, I have called for help and still havent received a refund.

Sincerely,

***********************
Customer Answer
Date: 11/22/2023
they still have not refunded me nor have they contacted me about the *** claim for third party sellers, the seller said to file a claim and Amazon still hasnt done it and its been over a week
Business Response
Date: 11/22/2023
Hello,

I'm Prashanth from Amazon.com.

I'm sorry for the information communicated on refund. Since the order is placed with third party seller, refund won't be possible without return. If you wish to have the refund the item needs to be returned for refund.

Without return A-Z claim team won't be able to take action on it. I wish we had an alternative on it. At this moment, we are unable to refund the order or take action on it without return.

I've forwarded the feedback to the leadership team so that they can provide necessary coaching for incorrect information on refund. While we cannot undo the disappointment you had, please be assured that corrective actions will be taken to ensure these issues are avoided in future.

Thank you for your patience and understanding in this regard.

Regards,

*********

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Amazon.com is BBB Accredited.