Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,770 total complaints in the last 3 years.
21,528 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/19/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sent in a return on November 8th and they have not refunded my money and are now asking for private information (a copy of my ID) to release the refund after confirming that the item is in their possession.
Business Response
Date: 11/21/2023
Hello **********************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB -I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure. Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!
Regards,
****************
Customer Answer
Date: 11/21/2023

Complaint: 20892677

I am rejecting this response because:

I have already submitted documentation that was asked of me and I am still having to wait. And now youre asking for more identification.
I have attached both the original emaol asking for documentation and the follow up email I received AFTER the documentation was submitted and approved.
I have been a loyal customer for years and have never had such an issue with a refund. It is discouraging. This isnt a $5 item, this was a $221 purchase and I have now been waiting two weeks for a refund on an item youve had since November 8th.

Sincerely,

******************************
Customer Answer
Date: 11/21/2023
Attached are both emails regarding the ** verification ********************** asked me to complete. I was told it was resolved but now theyre still saying I need to submit more information. Amazon is asking for more and more info and postponing my refund further. I do not want to submit a chargeback with my bank but I dont see why other option I have if they continue asking for more documentation as they are getting close to the cutoff for when I can file a chargeback.
Customer Answer
Date: 11/22/2023
I once again have been asked to verify my identity with the same drivers license information. Every time I reach out to them regarding getting an update they ask for my ID and then force me to wait 3 business days to speak to an agent who then again forced me to verify my ID. I will soon have no choice but to file a chargeback and be banned on Amazon because they are holding my money hostage.
Business Response
Date: 12/02/2023
Hello ******************************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB -I have provided the BBB with a copy of this message.

Thanks for writing back and do apologize for the inconvenience caused to you regarding the refund for order #***-7895779-9357066.

Upon reviewing I can see that our specialist team has processed the refund for $212.93 (Principal: $199.00 & Tax: $13.93) for ******** Switch Lite - Blue on Saturday, November 25, 2023 at 8:28 PM (PST).

In this case, please wait for the refund to be posted on your payment method, it usually takes 3-5 business days.

I hope this helps! Have a great week ahead!
Regards,
****************
Customer Answer
Date: 12/02/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******************************
Initial Complaint
Date:11/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a belt and a necklace from Amazon that did not fit/suit me so I returned them. I received a refund for both and got confirmation that the items had BEEN returned to Amazon. However, a month or so later I received two emails saying if I did not send back those items I would be charged again, as the refund had been given in advance of them receiving the item. This happens regularly and Amazons customer service tells me it it because the carrier forgets to mark it as delivered even though Amazon has received it.I asked to have the charges reversed and customer service said they would help me do that since they DID receive the returns.However, this week I received two emails saying that I had been recharged for the items. I also received an email saying that I cannot get a refund due to abnormal activity. They also told me they needed me to submit a government ID due to the abnormal activity on my account and wont refund me for the items until I do so.I was told these items were already returned, and I returned them to an Amazon drop off where the ** codes were scanned. Amazon cannot tell me why they need my ID other than to verify my identity but beyond that, they cannot tell me why they need my drivers license number full name, face, etc. I think this is a violation of privacy of some sort. I returned these items and I am not being refunded per their Free Returns policy.I have chat screenshots with customer ********************** of the returns. I was transferred at least 8 times during the convo and it became very confusing keeping up with things. Nobody could tell me exactly why my account had been flagged for abnormal activity.
Business Response
Date: 11/21/2023
Hello ***,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I'm sorry to learn about the problem with your order #***-2293810-8045824. It is certainly not what we expect our customers to go through.

For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.

Please rest assured that any information provided by you, is handled according to our Privacy policy.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 11/27/2023

Complaint: 20892587

I am rejecting this response because:
This policy is not outlined anywhere on your website, nor on the app. You have not told me why my account has been flagged for abnormal activity, and I already have proof that I have returned both items yet you recharged me anyway and are refusing to cancel these fraudulent charges.
I am still able to make purchases as normal and return other items with no issues WITHOUT an ID even though you say, my account has been flagged for abnormal activity. I am still not told why this is.

In addition, your customer service team provided inconsistent responses and even disconnected when I asked too many questions about the policy..

Sincerely,

***********************
Initial Complaint
Date:11/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has continued to cancel orders. They have done this 10 times and I have been inconvenienced each time. I was told that each time they would provide a $10.00 gift card for each incident equals $100.00 on the Gift Card. Order numbers: ORDER # ***-4803582-2674661, ORDER # ***-1089926-2930639, ORDER # ***-2420671-4399413, ORDER # ***-5461476-0866611, ORDER # ***-8524870-7777062; etc.1. Cocoa Powder, 2 pairs of white slippers BTCEX and Women Flurry slippers 2. Each time I call, I speak to ******, Supervisor today, he hung up the phone, and he didn't want to assist me. I also spoke to three other people, one was a lady from *****, and she told me that I would receive my orders on November 27th, 2023. ****** told me that they were canceled. Refunded to the original form of payment, the other person didn't want to be bothered.3. They will pretend that they cannot locate your account 4. They will hang up the phone and not return the call 5. They will transfer your call and not inform the next person what is going on, 6. They will not give the next person the information, so you have to repeat yourself over and over again, this is frustrating.7. Today is Sunday, November 19th, 2023, and I noticed that my orders were canceled again without merit.8. I have used my checking account to pay for my items for years, now all of a sudden, my checking account isn't working, because they want me to use a credit card or a debit card to remove funds when they want, this has happened to me before. I don't trust Amazon's accounting department.9. Amazon is having a technical problem and they will not fix the problem that has recently started on my account by not accepting my checking account that has the funds according to my bank. I need someone to look into my case immediately. I want my accounts to be refunded as well each time you cancel, I want the $10.00 added to my gift card each time the orders were canceled we are now up to 10 times so that is $100.00.
Business Response
Date: 11/21/2023
Hello *****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to cancellation of your orders.
On checking, I see that orders were cancelled as were unable to use your payment from your bank account. Hence, we ask that you place a new order using a credit or debit card.
Further, I see that you'd like to be compensate $10 for each cancellation totaling $100.00. I can understand your disappointment, unfortunately we are unable to issue the compensation. However, rest assured, I've forwarded the feedback to the concerned department for reviewing and taking corrective action.
We appreciate your understanding in this regards.

Please feel free to contact us directly by replying to ************************************************ if we can be of further assistance.

Regards,
*******
Amazon.com

Customer Answer
Date: 11/21/2023

Complaint: 20892564

I am rejecting this response because:

Sincerely,

***************************
Initial Complaint
Date:11/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint against Amazon regarding significant inconsistencies and misinformation in the processing of my recent refund. I believe that my experience warrants your attention and intervention in order to rectify the situation.On [date], I initiated a refund for [product/service] (Order ID: [order ID]) through **********************'s platform. Subsequently, I received a notification stating that my refund had been processed. However, the subsequent events have been perplexing and frustrating.I was informed that an ID upload was required to complete the refund process. After promptly submitting the requested identification, I was later informed that this step was unnecessary. This conflicting information has not only caused confusion but has also delayed the resolution of my refund.I find it disconcerting that Amazon would provide misleading information about the required steps for processing a refund. Clear and accurate communication is crucial in customer service, and this experience has fallen short of my expectations.I kindly request the Better Business Bureau to investigate this matter and work towards a resolution that ensures a fair and timely refund process. The inconsistencies in communication have not only caused inconvenience but have also eroded my trust in Amazon's customer service.Enclosed with this letter, please find relevant documentation, including order details, communication screenshots, and any other supporting evidence. I appreciate your attention to this matter and look forward to a swift resolution.Thank you for your time and assistance.Sincerely, ***************************
Business Response
Date: 11/21/2023
Hello Jaide,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to know about incorrect information being provided about refund for the item returned.
On checking, I see that no refund has been processed.
Please allow me to explain, once the carrier has received your return package, please allow up to 30 days for your return to be processed and to receive your refund.
If you don't hear from our ************** by December 16, 2023 please write back so we can find out what happened.
We appreciate your patience and understanding in this regards. We look forward to hearing from you.

Please feel free to contact us directly by replying to ************************************************ if we can be of further assistance.

Regards,
*******
Amazon.com
Initial Complaint
Date:11/19/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive ordered this item (SEEKWAY Mens Womens Water Shoes Quick Dry Barefoot Aqua Shoes Beach Walking Kayaking Boating Water Sports SP006) on October 29th 2023 because I was traveling to a tropical destination. However this item arrived hours after I got on the plane. Once, I got back from the trip, I returned it untouched in its original packaging to a Kohls along with some other items. I got refunded for all the other items but this one. The first time I contacted them, they asked me to scan my ** for confirmation (which is really weird asking for a customers personal data because of a return) then they asked me to contact them 3 days after the ** scan confirmation. I contacted them today, and they said they couldnt issue a refund because they havent got scanned it at Kohls. How is this the customers fault when I followed the instructions exactly as it was stated on the Amazon app?
Business Response
Date: 11/29/2023
Hello *****************************,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry to know you haven't received refund for the item returned. It is certainly not what we expect our customers to go through.
On checking, I see that you were refunded $27.90 to the payment used on November 25, 2023 at 7:48 AM (PST). You can view details of the completed refund on your Amazon.com account:

**********************************************************************************
I hope this helps.

Please feel free to contact us directly by replying to ************************************************ if we can be of further assistance.

Regards,
*******
Amazon.com
Customer Answer
Date: 11/29/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:11/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased 4 items on amazon and started a return through **** I requested this return for all 4 items on October 21st 2023 and went to the *** store to drop my items off the same day. It is now November 19 2023 and I still have no received my refund. I contacted an amazon representative and they said I need to provide ID now to even consider if I should be able to have a refund. I do not feel comfortable sending my ID to ******************** since I dont know where its going and addition *** returned my items and they are refusing to give a refund if I dont send my ID. I have used ********************** multiple times and return things multiple times before but have never been asked to send in my ID to ********************.
Business Response
Date: 11/21/2023
Hello Anais,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to refund on returned items.

I understand you're upset about providing the details of the government issued **, however in order to assist you further, as requested by our Specialist team, we need government issued ** to validate your account, I would request you to provide the same. Unfortunately we are unable to proceed further without the government issued **.

Please follow the below link to provide the **:
*************************************************************

Also, please be assured that details provided are secure. You can review our Privacy Notice by clicking on the below:

************************************************************************************

After the ** is provided it would take 3 business days for an update. You can contact after 3 business days for an update.

We appreciate your patience and understanding in this regards. We look forward to hearing from you.

Please feel free to contact us directly by replying to ************************************************ if we can be of further assistance.

Regards,
*******
Amazon.com
Customer Answer
Date: 12/12/2023
I am not agreeing and rejecting this response because the request for my picture ID is unacceptable and insane. I am not providing my date of birth, drivers license number, my signature and a picture of myself. There is way to my cyber identity theft in the world. I have returned multiple things before in the past and have never run into this issue where there is suspicious activity on my account to verify a refund. I have asked amazon before with the suspicious activity was on my account, and they have still yet to answer me. I am not leaving such sensitive information at the hands of Amazon and an unknown third party to verify. I would like my refund immediately or I will dispute charges.
Initial Complaint
Date:11/19/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Friday, November 17, 2023, I return an item ******** Jet 60 Flex Cordless Stick Vacuum Cleaner, Lightweight, Portable w/ Removable Battery, Powerful Household Cleaning for Hardwood Floors, Tile, Carpets, Area Rugs, VS15A6031R7, Rose ***** at Pickup and returns at *********, ***************************************************************************** (Document attached: return window nov 17). I received 2 confirmation emails from Amazon.com (documents attached: 'return received by Amazon 2' and 'return received by Amazon 1'). Upon contacting Amazon.com, on Sunday, November 19, 2023, on their customer service online chat, I talked to Hafsa, Amazon's associate. ***** said that I will have to provide Amazon.com with my government issued ID in order for them to release my refund.I received an email shortly after where Amazon.com is demanding and forcefully trying to get my sensitive information such as my Government issued ID. The email by ******************** says "we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request." and that "upload a valid government-issued identity document on the secure customer portal. . Note that the following link will expire after 6 days:" Which means 6 days from Sunday, November 19, 2023. The email also says "What happens if I do not submit my ID document?You may continue shopping on Amazon, but you will no longer be eligible for a refund on the order 113-2339596-0512237. Also, you will not be able to investigate this order issue further." (Document attached: 'amazon demanding gov ************************* is asking for sensitive personal information for me. My government issued ID. As a customer this is unfair to me and I demand that my refund be issued immediately without any requirement for submitting my government issued ID to ********************. This is bad and dangerous business practice from Amazon.com. Please look into this.
Business Response
Date: 11/21/2023
Hello *****,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I'm sorry to learn about the problem with your order #***-2339596-0512237. It is certainly not what we expect our customers to go through.

Upon reviewing, I see that the return authorisation was created on Thursday, October 26, 2023. Once an item is returned, it can take upto 30 days to process the return and issue a refund.

For more information on Return policies, you can view our website Help page using this link:

**********************************************************************************************************************************************

For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.

Please rest assured that any information provided by you, is handled according to our Privacy policy.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 11/29/2023

Better Business Bureau:

I have reviewed the response made by the business 'Amazon.com' in reference to complaint ID ********. I have been issued a refund for my refund. I am satisfied.
Sincerely,
*******************
Initial Complaint
Date:11/19/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 11, ****, I placed an order for a Pelican Wallet - G5 Personal Utility RFID Blocking Field Wallet (Black). Order number: 113-7421080-2459469. It did not work for my needs. So it was returned and received. *** return tracking number 1Z9E78519022996065.When I contacted Amazon about my refund. An associate who was very rude requested that I provide a picture ID to process my refund. That is outrageous, it is a violation of my privacy and leaves me exposed to identity theft. I attempted several times to rectify this issue before making a complaint but was given no other alternative when I was again rudely cut off from an online associate for the 3rd time.
Business Response
Date: 11/21/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 113-7421080-2459469.
After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
*************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 11/21/2023

Complaint: 20892472

I am rejecting this response because: The request for my picture ID is unacceptable and outrageous. I am not providing my date of birth, *** drivers license number, my signature and a picture of myself. There is way to my cyber identity theft in the world. To leave such sensitive information at the hands of Amazon and an unknown third party to verify.

Sincerely,

***************************
Initial Complaint
Date:11/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
At 3:42PM on summer street in ******** ************* an amazon driver in a mini van stopped in the middle of the road without pulling to the side, completely blocking traffic . He then got out of his vehicle while grabbing his crotch and gesturing to my wife and children. I attempted to file my complaint on amazon.com but they have made it difficult to the point where you can not do an online chat with an employee or contact them directly. This is very troubling to have an amazon driver making sexual gestures to little children.
Business Response
Date: 12/19/2023
Hello,

I'm **********;**********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for any inconvenience caused.

I'd request you to confirm the vehicle number and the incident date so that I can investigate further.

Thanks for your understanding.
Initial Complaint
Date:11/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned a crib because of dents/ knicks in the side and I have the receipt to show it was dropped off. It also shows on my account that it was received by them. For weeks it said refund coming in 2-3 days but never did so I asked and suddenly they want my ID first?! I never heard of this before and I am absolutely not comfortable sending a copy of my license to a company- its not safe and that is so strange. Amazon will not explain the issue and will not send me a refund! Tracking says received and so does refund status. All receipts are available.
Business Response
Date: 11/21/2023
Hello ******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to refund for an item returned.

I understand you're upset about providing the details of the government issued **, however in order to assist you further, as requested by our Specialist team, we need government issued ** to validate your account, I would request you to provide the same. Unfortunately we are unable to proceed further without the government issued **.

Please follow the below link to provide the **:
*************************************************************

Also, please be assured that details provided are secure. You can review our Privacy Notice by clicking on the below:

************************************************************************************

After the ** is provided it would take 3 business days for an update. You can contact after 3 business days for an update.

We appreciate your patience and understanding in this regards. We look forward to hearing from you.

Please feel free to contact us directly by replying to ************************************************ if we can be of further assistance.

Regards,
*******
Amazon.com
Customer Answer
Date: 11/21/2023

Complaint: 20892328

I am rejecting this response because:
There is no reason a company needs a private ID to do a return and I never needed to send before. If they will not refund me I want my item back this is completely unacceptable. If there was an issue with my account they would have stopped allowing purchases but they have not done that. I have the proof item has been sent back and I would like a refund or my item returned back to me- you cannot keep it and refuse an item. I will not be sending my Id over the internet and this has never been something I have agreed to do when making my account and had I known I would or never ordered or return but item had ****** in side and was unacceptable. If you look this up others have had similar issues and also say they are uncomfortable sending this. Proof has been provided that item has been received so nothing further should be required. Amazon is no longer safe to use.
Sincerely,

*************************

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