Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,770 total complaints in the last 3 years.
21,478 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/19/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an electric glass kettle on my Amazon Prime account. I received the item on 11/19, it arrived in original package with item damaged. I reached out to Amazon chat to start return and follow up on my complaint to Amazon from 11/16 about a package that showed delivered to my address on 11/15 but was not - I finally requested to make an official complaint about the fact that despite my address being VERY clearly marked and easily accessible from the street, multiple times Amazon delivered my items to random locations and marked them as delivered to me. Amazon said they needed to escalate that & had me complete & submit an incident report. Nothing happened. And when I followed ** in the refund for that item today, I got told that due to "unusual activity" on my account ******************** has to "investigate" and I need to verify my identity by submitting an ID. I feel that this to me feels like retaliation for my complaint. I have had this Amazon Prima account for many years. I just would like to receive a refund for this kettle - I am happy to send it back obviously, but was told that Amazon cannot refund it until their receive my ID verification. Please help resolve this, I do not want to be targeted by Amazon simply because I finally complained about their drivers misdelivering items!
Business Response
Date: 11/21/2023
****************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB -I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure. Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!

Regards,
****************
Initial Complaint
Date:11/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, I am reaching out because I returned 7 items totaling $1,440 to Amazon through a pick up that was arranged through them, which was picked up on Nov 1st. The tracking said that the items arrived at the facility on Nov 6th, but I still havent received a refund. I reached out to amazon and they said that they received the items, but would need me to provide a copy of my ID to receive a refund. That seems very odd that I would need to provide my ID so that I could receive a refund for items that they confirmed were received. I dont feel comfortable sharing my person information with them. The Order is #: 111-4758174-0386669. The tracking is through *** Ground and the tracking number is: 1Z 675 59Y 26 **** ****. I am looking for help to get a full refund of $1440.
Business Response
Date: 11/27/2023
Hello,

We have denied the customers request for a refund on order 111-4758174-0386669 for USD ******* as customer raised a chargeback dispute on this order and the dispute is still pending with their card issuer. We will wait for customer's card issuer to share an update on the dispute status before proceeding with any action to avoid double debits to either accounts. Kindly request customer to wait for an update from their card issuers. To avail a faster resolution, customer can reach out to their card issuer.

Sincerely,
******
Amazon.com
Customer Answer
Date: 11/27/2023

Complaint: 20892835

I am rejecting this response because a claim was filed with the credit card company after reaching out to Amazon multiple times and amazon refusing to provide a return without sharing my personal id with them although they confirmed they received the return on 11/6. After the refusal from Amazon, I decided to file a claim with my credit card company who I just reached out to and they said that they have not received a response from Amazon. They said if Amazon refunds my account, they can go ahead and reverse the credit card dispute, but not before Amazon confirms the return.

Sincerely,

***********************************
Initial Complaint
Date:11/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I submitted an item for refund. I waited over a week and after not hearing anything I contacted customer service to see what the deal was. I was told that they have received my return but require a government issued I.D. to help me any further. I have used this account for years, and never needed to submit an I.D. for anything else prior. I'm not keen on submitting any more personal information than I have to with any company. I think it's outrageous. If they have received the item I think it should be enough to help me. This was a used item by the way, which was missing part of the order.
Business Response
Date: 11/21/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 113-1260050-6526655
After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
*************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 11/21/2023

Complaint: 20892816

I am rejecting this response because: I don't trust any random customer service member with my personal information under the grounds that it could potentially be used to steal my identity.
My item was shipped without a shipping box. Instead it was shipped in the actual product box with labels on all sides of what it was, advertising to anyone what it is. I believe that this whole incident could of been avoided if it was shipped in an actual shipping box that would of kept it discreet. The box was missing items so I contacted customer support like anyone would do in that situation. Now I'm being asked for personal information that I should not have to disclose to any company I made a purchased from. Very disappointed with this whole situation.

Sincerely,

***************************
Initial Complaint
Date:11/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon charged me ****** instead of issuing a refund for a product I returned. The product in question is a ******* Galaxy S22 unlocked phone.The phone was not unlocked, it is locked to ******* and I cannot use any sim card with it. If I insert a sim card it will reset the device and erase everything on the phone.The description of the phone when I purchased it said it was unlocked for any phone company and that it was like new condition.It came locked with 2 deep scratches on the back and scratches on the screen.I alerted Amazon to this issue and they said they can't resolve my issue because I need to contact the merchant.This product was sold under Amazon Renew and stated in their description that they test every phone in their facility before they allow it to be sold. They also stated that I am guaranteed a full refund if there's any issues with my order as long as I file a dispute within 30 days.I have contacted the merchant like they requested and have not received any response. I then contacted Amazon about this matter and they refused to help or refund the money, even though it says on their website Amazon will refund the money if there is any issues with the merchant or the product.They now froze my account and insisted that I now owe them ******.They conveniently did this immediately after I filed a complaint with the Better Business Bureau on another matter.When I called them about my account being charged instead of refunded and being on hold/frozen they assured me they sent the refund to my bank and that they made a mistake.I did not receive a refund. I spoke with my bank and they said no refund was sent by Amazon.I called Amazon again and they said I had to now appeal the hold on the account because I owe them ******, even though they already admitted it was a mistake and they have already sent a refund. They sent me a link on my email to resolve the issue but when I responded to the email I received an a message 'email doesn't accept reply
Business Response
Date: 01/31/2024
Hello,

We have denied the customers request for a refund of USD ****** on order 113-3551984-4694613. Customer raised a chargeback dispute on this order with their card issuer and the dispute is settled between Amazon and customer's card issuer.
We have already shared this information over an email to customer on January 04, **** and customer didn't respond yet to us.
Kindly request customer to reach out to their card issuer for more information with regards to this refund.

Sincerely,
******
Amazon.com
Business Response
Date: 02/06/2024
Hello,

We have denied the customers request for a refund on order ID: ******************* as customer failed to return the item purchased. Customer was issued a return label under *** tracking# 1Z2479X49013633538 which remains unused.
To avail a refund customer has to return the original item in the same condition. Kindly request customer to return to avail a refund or share a valid tracking information if already returned.

Customer also raised a chargeback dispute with their card issuer on this order which has been settled by their bank. Kindly request card issuer to reach out to their bank with regards to this reimbursement.

Sincerely,
******
Amazon.com
Initial Complaint
Date:11/19/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I wrote and published a book and have been selling it on Amazon since 2019. In April of this year someone named ****** published a review that clearly breaks several of Amazons community guidelines.(he never purchased the book not a verified purchased) The most important violation occurred when the reviewer attacked me personally instead of the product. This is obviously defamation of character. A supervisor at Amazon assured me in April that they made the decision to remove the offending review, but as of November 19th, 2023, the illegitimate review remains in place Even after calling, and speaking to someone every month leading up to this complaint. I have been told every time that the review will be removed within 10 days.. even after many subsequent messages and phone calls the review is still on Amazon.I am asking that this bad review be removed immediately.
Business Response
Date: 11/22/2023
Hello ******,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding the a review on your book which violates Amazon's community guidelines.

I've checked with our concerned team regarding this issue and they have responded and taken the necessary action to remove that review which qualifies for removal for violating our Community Guidelines (available here: ***********************************************)

Furthermore, as they have removed the review the changes will reflect on the website soon.

I hope this helps! Have a great week ahead!
Regards,
****************
Customer Answer
Date: 11/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:11/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called for a refund on two items I ordered on Amazon.com 1. Calibrate Color Checker card, Amazon Order number #***-5490089-6922611 2. SEETEC ATEM156 **** Broadcast Monitor, Amazon Order number #***-9911299-4613049 My name on my Amazon Account is ***************************, and email on the account is ********************** The monitor was not as described on their website and the screen has a yellow tint. Then the Calibrate Color checker card is too small to be useful when shooting video and the camera is far away. These two items are within the 30 day refund window BUT they are refusing to refund me UNLESS I send them a govt issued ID like a driver's license. I've bought and returned items in the past (thousands of dollars by now) and they never required an ID. So this is a harassment designed to make returns difficult in the hopes that a customer gives up. Please help me get my refund so that big companies do not take advantage of customers like me. Thank very much for your assistance. I already shipped the items back to them.
Business Response
Date: 11/21/2023
Hello ***************************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB -I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure. Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!
Regards,
****************
Initial Complaint
Date:11/19/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on November 5th 2023 i, *****, placed on order with amazon for 3 ****************** for item, recorder, that wasn't delivered( order number 113-9339179-4922637 ). on November 9th 2023 delivery was made on 2 of 3 items ordered. i, *****, was at an doctor's *********** on the 9th delivery day. my sister, who was about to be homeless, lives with me, reason why someone was present while i, *****, wasn't present at time of delivery. called amazon November 16th 2023 spoke with someone. person talked with kept on saying did i sign for items to be released, i, *****, kept on saying i, *****, was at an doctor's *********** & that my sister was present for the delivery of items. told person on phone that 2 of 3 items were delivered. person said that no refund or delivery of item not delivered is going to happen. spoke with my, *****, sister about what happened the 9th, day of delivery. sister said that delivery person came asking for signature for items of person, me, *****, who ordered items. sister said that i was not present at home that i, *****, was at an doctor's ***********. delivery person said needs last 4 digits of my, *****, phone number. sister said that she doesn't know phone number has to go get her phone to get my, *****, last 4 digits phone number. to get phone number takes time in which isn't good for an delivery person's daily time to be inconvenient. just throwing possible here say/speculation situation of what happened. due/ because of pressure delivery people are under to make deliveries, the time took my sister to get my, *****, last 4 digits phone number because i, *****, wasn't present for signature, the delivery person hurried dropped off 2 of 3 items & then realized that didn't deliver the one item, was going to come back later in day from their delivery day shift, forgot & whatever happened-happened with item. regardless, item wasn't delivered. asking for to whom may concern to resolve to get me, *****, refund. ************/ ************************
Customer Answer
Date: 11/21/2023
thanks B.B.B. for prompt actions within my complaint for refund to be resolved.
Customer Answer
Date: 11/27/2023
to whom may concern at B.B.B. , know recently was holiday Thanksgiving week last week 11-19/11-25, probably had days off after Wednesday into holiday weekend up until today. recently haven't received any messages concerning my complaint I.D. # ********. just letting someone know that i am going to try to be active & responsive in getting this complaint resolved. thanks for any updated information.
Customer Answer
Date: 12/10/2023
have not received any updates in awhile, just responding for anything of an resolution. you, B.B.B., state that you cannot force the company, Amazon, to resolve my dispute action for payment, if you, B.B.B. , do not-can not get Amazon to honor payment for non delivered item, it states that under law, Amazon is obligated to pay for un delivered items, how do i go about to get me reimbursement payment from Amazon for item not delivered-received !!?? do not know if i am over extending my boundries of questions, but, i would just like-want to know what my options are if you, B.B.B. influence can not get this dispute for payment resolved. THANKS FOR ANYTHING B.B.B DOES TO GET THIS COMPLAINT, ********, RESOLVED.
Business Response
Date: 01/01/2024
Hello *****,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with missing item on your order #***-9339179-4922637. It is certainly not what we expect our customers to go through.

Upon checking with the concerned team, I was informed that Police report is required. Hence, I request you to submit the police report with us.

We would ask you to resolve the issues and share the Police Report with us.

In order for us to validate your Police Report , it must be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

- The name of the police department.

Note that we will not be able to offer support on this delivery after [delivery date + 60 days] i.e., 8-January-2024. Please ensure to get a Police Report and contact back before this time and need to contact us back during the business hours of the related police department with a link to access Police Report , or a PDF/Image file of the Police Report.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Customer Answer
Date: 01/07/2024
filed police report within my ******************, ** where i live & picture of police report case number to Amazon on 1-05-2024
Business Response
Date: 01/30/2024
Hello *****,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Thank you for writing to us.

I've reached out to our internal team with the details shared from your end and as per update received from the team, they no longer accept just a police report or crime number.

I would request you to share the entire report with us for validation.

In order for ** to validate your Police Report , it must be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

- The name of the police department.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Initial Complaint
Date:11/19/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an 6th gen. **** pro ****' 256 GB silver from Amazon on Nov. 7th ($999.99 before tax and $1107.61 after tax). The order was confirmed, charged, and successfully paid for on Nov. 7th as well, and the estimated delivery date was No. 18-19th.However, on Nov. 19th the estimated delivery date, the item was suddenly cancelled cited "not available" from the website.Amazon's reason of cancelling my order is totally invalid. And this is a perfect example of how retail Amazon takes price advantage on consumer:1. The same item is still available from the website!2. However, price was significantly increased from the time I ordered - price increased from $999.99 before tax to $1139.00 before tax!2. I called customer service asking that if they can keep my order, and ship me the item once it becomes available (customer representative kept stating that the item is "no longer available"), but they rejected and simply said that the order has been cancelled and refund will be processed. They further asked me to place an order for the same item on the website with the current price "if I still need it"!3. I ordered this item as a Thanksgiving gift to my wife within my budget. The order remained for more than 2 weeks but suddenly got cancelled 4 days before Thanksgiving!
Business Response
Date: 11/21/2023
Hello Lingchong Mai,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB -I have provided the BBB with a copy of this message.

Upon reviewing I can see that the cancellation for the order #***-5655709-0662630 was due to a lack of availability, we will not be able to obtain the following item from your order. We've canceled the item and apologize for the inconvenience.

If you see a charge for the canceled item, we will refund you within 1-2 business days. If you are still interested in purchasing this item, it may be available from other sellers. Please visit the detail page for this item below.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!
Regards,
****************

Customer Answer
Date: 11/25/2023

Complaint: 20892713

I am rejecting this response because:
Th business did not provide valid reason nor resolution

Sincerely,

Lingchong Mai
Initial Complaint
Date:11/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased and returned a luggage set back in July. The company tired to issue a refund to the card several times and never informed me there was an issue. I finally asked why the refund wasnt going through and they stated it was an issue with the bank but it was that the card had been cancelled. I tried to provide an updated card number and they explained they would have to mail a check. I have provided an address for this check to be mailed on more than one occasion and still nothing. Every time I contact them they say the check will be mailed within **** business days and it never is! I have been trying to receive this refund since August Im not sure what else to do.
Business Response
Date: 11/21/2023
Hello ******,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB -I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website and apologies for the inconvenience you have experienced with the refund for this order

I was unable to find the Order ID related to this issue, please provide the relevant order ID(s), once requested information is provided, i will get back to you with further updates.

I hope this helps! Have a great week ahead!

Regards,
****************

==========================

Information received date: 11/19/2023

==========================

Case Description: I purchased and returned a luggage set back in July. The company tired to issue a refund to the card several times and never informed me there was an issue. I finally asked why the refund wasnt going through and they stated it was an issue with the bank but it was that the card had been cancelled. I tried to provide an updated card number and they explained they would have to mail a check. I have provided an address for this check to be mailed on more than one occasion and still nothing. Every time I contact them they say the check will be mailed within **** business days and it never is! I have been trying to receive this refund since August Im not sure what else to do.

Desired Resolution : Refund

==========================
Initial Complaint
Date:11/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a return of an item, ******* 990 Pro 4tb SSD, about 2 weeks ago and amazon has still not sent me my refund. I asked their chat system for details, and they asked me to send an inappropriate amount of information like wanting me to email them my ID. Within the return, I sent 2 items, one of which was resolved, but this one hasn't gotten updated, so they do have my item, they just want me to email them my ID. The order number for this item is 112-5435721-9150662
Business Response
Date: 11/21/2023
Hello *****,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB -I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure. Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!
Regards,
****************

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Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

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