Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,155 total complaints in the last 3 years.
21,664 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/13/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had many issues and orders arriving late a lot so why am I paying for prime also I mostly buy used items from there warehouse and a lot of returns due to broken and defective items they sell thru the warehouse claiming as in like new condition when in fact it is not. Items are delivered and lost or left outside my gate and or stolen at times because drivers do not follow directions or simply left in the rain on the ground unprotected. Normally I have no problems submitting returns with a prompt refund but the item in question is pet food and moldy and they requested a picture with my info and the product in question which I have done only to get another email and denial of refund. I have submitted the required information they asked for now they want my ID and made up excuse of abnormal activity.I will not send my identity information to another country so they can do whatever as it seems everyone I speak to is not in this country. I sent picture proof and my order and account info as requested. I want a refund on my Prime membership for late deliveries recently and a refund for this defective rabbit food Ordered on November 3, 2023 Order# ***-7441805-5865835 with return eligible through January 31, ****
Business Response
Date: 12/15/2023
Hello ***,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with the delivery of some of your orders and for defective item in order #***-7441805-5865835. It is certainly not what we expect our customers to go through.

To resolve this for you, I can issue a gift card refund of $6.94 to your account, as soon as I receive confirmation from you.

I'm sorry you feel Amazon prime benefits are not being applied to your Account or orders. We're unable to refund prime subscription charge.

For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.

Please rest assured that any information provided by our customers, is handled according to our Privacy policy.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 12/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and also please provide a courtesy credit towards another product.

Sincerely,

***************
Initial Complaint
Date:12/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has charged me too much sales tax on my current account since 2021 and on my previous account since ********* have charged me ****% when my tax rate is actually ****%. They are charging me sales tax for the **************** but I do not live in Lakeland. I live in Unincorporated Shelby County. I have verified my tax rate to be ****% with the ******************.I first contacted Amazon about this 3 weeks ago and have exchanged 10 emails with them, 5 phone calls and 5 chat sessions. Each time they assured me they would fix it and would be getting back to me. They never do. This has caused me severe emotional distress as well.******** too much tax is illegal. Amazon is doing this knowingly. They have told me they will not fix it. I demand they charge me the correct tax and compensate me as appropriate.
Business Response
Date: 12/15/2023
Hello ******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I understand your concern regarding the Tax against your orders placed over last 2 years.

I have reviewed some of your recent orders and I see that your address is in *************. Hence, you were correctly charged for tax.

If the address is incorrect, please update your address accordingly on the account.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Initial Complaint
Date:12/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon decided to close my account for no reason. Says my account is linked to previously closed accounts that violated terms of use but the list is empty.
Business Response
Date: 01/18/2024
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 18 January, 2023.

Sincerely,

*****
Amazon.com
Customer Answer
Date: 01/18/2024

Complaint: 21001509

I am rejecting this response because:

Amazon continues to claim I have other accounts that were closed. This is my only account and I received no warning whatsoever.
In the original email, they provided a list of emails of which those accounts have also been closed, but that list is empty, which indicates there are clearly no other related accounts. Amazon will not disclose other emails due to the proprietary nature of their business when this is clearly done in error.
Sincerely,

*********************
Initial Complaint
Date:12/13/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,Amazon understands the importance of protecting its buyers from bad actors. Im not a bad actor, but ** being treated like one. Amazon deactivated my account for concerns about the authenticity of the *** brand nail polish I was selling. I was sourcing the *** nail polish from ******** and my VAs made some listing errors. I unfortunately could not provide additional supply chain documentation to show I had authentic inventory sourced from the brands supply chain. I identified that root cause issue to Amazon and provided a full plan of action which included serious corrective and preventative measures that I have put in place to make sure the problems which led to my suspension should no longer be of concern.These improvements directly address Amazons concerns - including firing the VA ******* that made the listing errors and acquiring new sources that are authorized by the brand. But no matter how many times I appeal or escalate, I am being completely ignored by Amazon.I made an honest but costly mistake that I have spent months rectifying. Please help me - I need a second chance. I am seeing the reinstatement of my account, as I have fully addressed all of the issues Amazon was concerned about.Please help me! This is my livelihood! Thank you, Sincerely,*********************** Eco-Haven Merchant Token: A2ENGMRVYH6670
Business Response
Date: 12/18/2023
Hello

We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 12/18/2023

Sincerely, Amazon.com Seller Performance
Customer Answer
Date: 12/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:12/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a 22lb bag of Purina one cat food on **** for $20.84. The problem with them not reshipping is the price of the food goes up after you buy it the first time. I buy all my cat food thru Amazon because they deliver. When you order there is a place to put directions of where to leave the package. I have been using the same place for a few years now. I bought a $150 wood dog house to put the small packages in and the larger ones behind it. This way people (thieves) can't see them and think it's just a dog house. In the last year the drivers haven't been reading the instructions and I have continuously had the cat food stolen cause they're putting the box by the door where everyone can see it. I don't have a problem for some reason with the small packages or dog food. They put them according to directions. They've always replaced the food when this happens but this time they're giving me a hard time. I used a gift card to pay for it and they keep saying they're going to credit it back, but haven't. I have included a screenshot I took on ***** of the gift card I got for $25 and then used to pay for this. It shows $0.00, not $20.84. I've had several emails from customer service which all say the same thing, maybe the package got left at a neighbors or something like that. They include a picture of delivery and at Noon on ***** they included the picture of delivery. If you look off to the side you can kinda see the wood dog house with green roof. 2 ft away!!
Business Response
Date: 12/15/2023
Hello *****,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with the delivery of some of your orders. It is certainly not what we expect our customers to go through.

For order ending in #****, I can confirm that a refund of $20.84 is issued to your gift card balance on Wednesday, December 13, 2023.

To access your gift card balance and usage history, visit Your Account:

www.amazon.com/gp/css/gc/balance/

I have also reviewed other orders ending in #**** & #**** and I found that the delivery instruction do not state, to leave the packages in the dog house.

You can also update this address with the delivery instructions/security code for future deliveries by editing the address in Your Account here:

******************************************

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 12/15/2023
Amazon contacted me directly and gave you the same conversation we had. So I'll do the same! What they're doing is like the drivers, They're not reading things that have been save in my acct by me, by several CR's, by logistics and by several managers. My delivery instructions haven't changed one bit since last year! Even logistics saw that. I had 2 drivers yesterday say they saw the directions and did leave the packages as directed. Nobody ever reads everything including emails. They work from a script! This is convo!
The whole point here is the driver caused it to be stolen. And yes it does say where to leave all packages. You have to go past the near front door. I've had several managers and logistics go in to make sure it was there months. I always double check on every order. The point here is the h*** every one put me thru, for no reason. I had several deliveries yesterday and all but 2 saw the directions. I told the other 2 they need to look past the first section to more instructions. That's on them. Put the other instructions at the top and there'll be no problems. When the driver had screwed up they've always just replaced it. They acted like I wanted to return it, when I never got it. Generally a manager would've provided me some compensation for the way I was treated for 3 DAYS! I'll send this to BBB also.
Initial Complaint
Date:12/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1. Order number: ORDER # ***-8044860-5649841 2. Item name*: Kranchungel Plus Size Corset Women's Floral Pleated Trim Overbust Waist Cincher Bustier Top *3. Issue with the order:* I returned this item in one box with multiple other items that needed returned, but clearly cannot trust your warehouse employees to log everything that arrives, nor trust Amazon as a company to do anything other than try to steal my money. Per **** the package was received at their ************, ** warehouse on 10/25/23. I received an email a few weeks ago reminding me to return the item, and I contacted them resolve the issue at that time. I was assured they had the item and it was just a "system error" that they had resolved and I was again assured that I would not be charged. Then, yesterday, I get an email that I have been charged for the item anyway. Amazon now has the item, and my money, and they are refusing to refund it. I've done their "ID verification process", against my better judgement as it seems like identity theft waiting to happen, two times with two different IDs, I don't have any further photo IDs to provide.I called Amazon about this yesterday, and was again told they had the item but were not refunding me. Then they transferred me to someone who started screaming at ME about not wanting to provide my ID. When I tried to tell the guy, when he did eventually come up for air, that I had, in fact, provided not one but TWO different IDs to them for "verification", he simply told me "if I refused to provide my ID they weren't refunding me" and hung up on me. We are talking about a little under $26, but I work hard for my money and they have now charged my credit card without my permission for an item that two separate customer service associates have told me they have in their possession. And they definitely have it in their possession because it was in the box when I sealed it and labeled it myself and dropped it off directly to ****
Business Response
Date: 01/04/2024
Hello *********,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the charge on order ending in #****. I understand how upsetting it can be.

Upon reviewing, I can confirm that a refund of $25.67 was issued on Tuesday, December 26, 2023. Please allow your bank 3 to 5 business days to process the refund.

Please be assured that all the conversations pertaining to this query will be reviewed.

If your query wasn't handled efficiently or if any incorrect information was provided, we'll see that appropriate actions are taken to ensure our colleagues are coached accordingly.

Thank you for your patience and understanding.

I hope this information helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 01/08/2024

Complaint: 21001387

I am rejecting this response because it is not complete. You business fraudulently recharged me over $80.00 for items that were returned to you already. *** tracking confirms this. I contacted your company NUMEROUS times to get this resolved, was transferred all over the planet, and eventually hung up on. On more than one occasion. Apparently, you now have an escalation team where your call center transfers customers to an agent in the US....and this agent's job is to be the nastiest, least helpful customer service agent ever heard of, to yell at the customer that they are being unreasonable when they ask what they need to do, and then hang up on the person. I'm still out the $80!!! I ended up having to contact my bank and do a chargeback....it's FRAUD!!! You have the items and now you recharge my card and have the money too???!! I tried telling the "escalation" agents I spoke with that I had even done your ID verification process (AGAINST MY BETTER JUDGEMENT!) more than once and still was being told to do it again and needed help...only to have them hang up on me! And still NO REFUND for the $80 you owe me! You think "confirming at the one $27 refund was credited back to me is good enough??? You still owe me $80!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Sincerely,

*******************************
Business Response
Date: 01/11/2024
Hello *********,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I have reviewed the complaint again, and I can confirm that only one amount (*****) was retrocharged in order #***-8044860-5649841.

All the items returned under Tracking ID: ****************** are refunded successfully.

If you're referring to any other order, I request you to include the order numbers in your response to this email.

I hope this information helps.
Regards,

Najam
Amazon.com
*****************************
Customer Answer
Date: 01/14/2024
There was no way for me to reply to Amazon's most recent response (1/11/24) to my rejection of their initial response via BBB. However, they sent me an email directly to my email address as a CC to their email reply to you. As such, in an effort to expedite resolution, I responded to their email on 1/14/24 at approximately 2:21PM CST with the following response:
ORDER # 113-0697146-690****
ORDER # 113-8891878-681****

Order number ****, the pertinent part (3 items), was never received. I contacted Amazon on 11/5/23 and a replacement order was sent (the three remaining items from order **** that never arrived were re-shipped) under order number ****. After receiving those items, I was not satisfied with the quality and returned all three items of the replacement order. When reviewing this order on your website, it is confirmed that the items were received by you. Inexplicably, after contacting you 5 or 6 times about the refund I was owed, I was flat out hung up on multiple times by American representatives while trying to ascertain what I needed to do to get a refund and why I would need to supply my driver's license. I was NEVER given an explanation as to why my DL to include the DL number would be needed in order for me to receive the refund I was rightfully owed, and at any point that I requested this information I was transferred to an American representative who just yelled at me and then hung up on me. And, I was further told I would not be refunded at any time for these items. You now have the items AND $86.00 of my money. This is considered theft and/or fraud in almost every jurisdiction in the US. As such, and after spending at least 10 hours trying to resolve this through Amazon, I contacted my credit card company and initiated a dispute. Per my bank (USAA), this dispute is still pending. The dispute was initiated on 11/20/23. So, you may be able to confirm I received $25.67 which was another refund I was rightfully owed yet denied by Amazon...ONLY AFTER I INITIATED A BBB CLAIM I MIGHT ADD!....but your company still owes my $86.00 they are flat our refusing to refund me despite confirming they have received the items I returned.
Business Response
Date: 01/28/2024
Hello *********,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Upon reviewing, it was found that the original order was successfully delivered to you.

So far, you have returned the replacement order to us. In order to receive a full refund, please return the original order.

Our ********************* guides you through the process and gives you options for a return mailing label:

*************************************

Thank you for your patience and understanding.

1I hope this helps.

Regards,

Najam
Amazon.com
*****************************

Customer Answer
Date: 01/31/2024

Complaint: 21001387

I am rejecting this response because:
First, I find it completely disingenuous that the business contacted me via personal email, I assume in hopes that I would not follow through with this complaint against their company. The sent this exact email to my personal email address on January 18, yet failed to send it to BBB until now. Upon my response that the original order was NOT delivered to me successfully, they replied that there was nothing more they could do to help me. Which is mostly irrelevant at this point because I initiated a dispute with my credit card company for the missing amount and I have been refunded as the dispute was decided in my favor. Regardless, their lack of customer service is appalling at best and their illegal business practices and fraudulent charges to consumer credit cards should be investigated by law enforcement.

Sincerely,

*******************************
Initial Complaint
Date:12/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I Purchased a Used Computer off Amazon and it had a Faulty Video card. Amazon is refusing to process the refund and is asking for my passport or drivers license information.I am not comfortable giving out this information and never had to before. Please assist me with obtaining my refund for ORDER # ***-7344631-5884244 total refund of $899.99
Business Response
Date: 12/15/2023
Hello Demo Papas,

I'm ******* from Amazon.com and I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to order #***-7344631-5884244 regarding refund for the item you returned.

I understand that our concern team requested you to share the ** proof. Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.

Please rest assured that any information you provided is handled according to our Privacy policy. You can review our Privacy Notice by clicking on the below:
************************************************************************************.

Kindly submit your identity proof to get your concern addressed. Since the link will expires 6 days from the date it was sent, and the link was sent to you on November 25, 2023, please contact our customer service team so that they can assist you with a new link.

To do so, go to "Amazon Customer Service":
*****************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.
If you wish not to share the requested information, you may continue shopping on Amazon, but you will no longer be eligible for a refund on the order above mentioned order. Also, you will not be able to investigate this order issue further.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Customer Answer
Date: 12/23/2023
Please have Amazon ship me back the computer that they are refusing to refund me for.
Customer Answer
Date: 12/23/2023
I would like the computer shipped back to me from Amazon. Since Amazon is refusing to refund it please send me back the computer.
Business Response
Date: 12/27/2023
Hello Demo Papas,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your complaint and I see that you're looking for replace as you aren't refunded for the return.
On checking, I see you placed the item with seller, Cube Iighting, as seller inventory keeps changing we cannot replace.*****, I request that you please submit ID proof. It looks like we have previously requested an ID from you, but the portal expired and can no longer be used. Because we noticed abnormal activity on your account, we need your ID to verify the identity of the account holder before we can consider issuing a refund. We may also request additional information before granting your request.
Please contact our customer service team so that they can assist you with a new link.

To do so, go to "Amazon Customer Service":
*****************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.
If you wish not to share the requested information, you may continue shopping on Amazon, but you will no longer be eligible for a refund on the order above mentioned order. Also, you will not be able to investigate this order issue further.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
*******
Amazon.com
*****************************
Customer Answer
Date: 12/30/2023

Complaint: 21001189

I am rejecting this response because: Since Amazon refuses to refund me for the ************* that was used and which I Shipped Back, I am requesting that Amazon Returns the ******************* Back to me.
I shipped it back to Amazon the way I received it so since Amazon will not refund me they should be able to ship it back to me.

Sincerely,

Demo Papas
Business Response
Date: 01/08/2024
Hello Demo Papas,

I'm ******* from Amazon.com and I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I see that you'd like the "CYBERPOWERPC Gamer Xtreme VR Gaming PC" returned back to you.

I'm sorry but we'll not be able to return the item as the return is processed and the item received was different unit and has been disposed. Below are comment mentioned by the Return center:

Received [********** model C series GeoForce **** ***** core i5 9th generation] in used/damaged condition instead of expected item: [dirty, wrong graphics card, scratched, smudges, different design of case, product info removed]. Hence, we're unable to return/refund you for it.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.
Regards,

*******
Amazon.com
*****************************
Initial Complaint
Date:12/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12.4.23 I was on Credit Karma and I saw an offer for an Amazon prime credit card with a $200 credit/welcome bonus. I clicked the continue button and the offer came up only for $60. I contacted Amazon customer service and was told by the representative ******* to wait 24 hours to apply for the card. On 12.6.23 I applied and was accepted for the card and this time I received a $60.00 credit. I emailed, texted and called Amazon and communicated and spoke with five various CS reps about my issue and was told that I needed to contact the card issuing bank and that the card promotion was over. I asked to speak with a supervisor, and was transferred to another CS rep by the name of ****. After 35 minutes of discussion I found out that she wasnt a supervisor. After 2 calls that were mysteriously dropped, I spoke with a supervisor (****) who apologized for the employees incorrect information given to me but only offered me a $15 credit. After a back-and-forth conversation, putting me on hold that lasted an hour she offered a $50 gift card as her final offer. I feel like this was a bait and switch kind of offer and I am definitely not happy at the result. The attachment is from 12.6.23 when I applied for the card. As mentioned earlier on 12.4.23 when I originally wanted the card, the welcome bonus credit was for $200. I would have applied on 12.4.23, but I trusted the Amazon employees instruction.
Business Response
Date: 12/15/2023
Hello ******,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with redeeming a promotion.

Upon reviewing, I see that you found the promotion details on Credit Karma website and in this case kindly contact the concerned website for further assistance.

In case you find similar promotion being advertised on Amazon website, kindly send us the link and the screenshot of the same so that we can check and help you further

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Initial Complaint
Date:12/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon deactivated my account by mistake. On December 8, 2023, my account named ***** STORE was deactivated due to related to the AUTOEXPO LLC account. The real owner of AUTOEXPO LLC account is ************. He was my account auditor in the past (see Amazon Account Audit Agreement dated July 25, 2023.) On December 3, 23, I noticed that ************ provides account audit ******************** for other sellers.As soon as I learned of this information, I terminated the Amazon Account Audit Agreement (see Notice of Termination). I couldn't afford to put my account at risk of being related. On December 8, 23, my account was suspended related to the AUTOEXPO LLC account. He was unknown to me until I contacted ************ on December 12, 23; he said that it was his account. He did not provide me with any further information. I did my own research and was horrified by my findings. ************ confused the login to his and my account and changed some of the information on my account. I indicated unknown brand had been added to my Brand Registry account, and I also noticed an address information on my account that was unfamiliar to me. As I understand it, ************ tested a new marketing model and product line on my account and distributed the rights of an unknown brand to my account for this purpose. ************ also added to my inventory the ASINs required for testing.I immediately deleted the unknown brand from my account, as well as address and phone number information as well as the ASINs. I regret that I was so inattentive to my account information.As I am sole owner of the ***** STORE. I apologize for the inconvenience this has caused. I needed to be more concerned about the security of my account. However, I guarantee you that deactivating my account was in error. Therefore, I request you to reinstate my account. Please read all the documents I am sending and the Plan of Action. Thank you in advance for your help and understanding of my situation!
Business Response
Date: 12/15/2023
Hello,
We have reviewed your submission and are unable to reinstate your account at this time. Please see email communication received on 12/15/2023.
Thanks
Amazon Seller Performance Team
Customer Answer
Date: 12/18/2023

Complaint: 21001072

I am rejecting this response because: I have additional information to help Amazon Support understand the situation more accurately and reactivate my account.

Additional Information:
- I have identified additional connections between my account and a third-party account named AUTOEXPO LLC, owned by ************, not me.
Additional relations arose from using the same device and Wi-Fi network to log into my account by a third-party service provider as he used for his account.
- Additional document confirming the severance termination with ************ - SERVICES PROVISION ACT No. 1840/PA/083

I would also like to remind Amazon Support of the situation I encountered.
My account was deactivated due to being related to an account named AUTOEXPO LLC. The real owner of the AUTOEXPO LLC account is ************, not me. He was my Amazon account auditor, but I stopped any working relationship with him.

The reason for the erroneous "related" between my account and the AUTOEXPO LLC account was the following:

-- Same device and Wi-Fi network. Computer cookies
-- The same address and phone number information
-- The same trademark information
-- The same ASINs
(I have already removed all the erroneous connections and information that were the same between my account and the account AUTOEXPO LLC account. Please check through the internal system of my account that I have already changed the ** address and device for logging into my account and removed the unknown brand, ASNs, and phone number from my account).

Detailed explanation of the connection:

************ and I had a working relationship in the past. ************ audited my account. The audit included checking all possible metrics and account information, including testing certain products and business product sales strategies. On December 3, 23, I noticed that ************ provides account audit ******************** for other sellers.
As soon as I learned of this information, I immediately terminated the Amazon Account Audit Agreement (see Notice of Termination). I couldn't afford to put my account at risk of being related. ************ provides audit services to me exclusively, I thought. Unfortunately, this was not the case.
On December 8, 23, my account was suspended for the AUTOEXPO LLC account. He was unknown to me until I contacted ************ on December 12, 23; he said that it was his account. He did not provide me with any further information. He doesn't answer my calls or emails.

I did my own research and was horrified by what I found. ************ changed some of the information on my account. I indicated that an unknown brand had been added to my Brand Registry account, and I also noticed an address information on my account that was unfamiliar to me. As I understand it, ************ tested a new marketing model and product line on my account and distributed the rights of an unknown brand to my account for this purpose. ************ also added the ASINs required for testing to my inventory. ************ could log into my account to perform his work duties from his device. Because of this, the Amazon system could indicate same device to log into the accounts and same cookies between ma and third-party account.
I immediately deleted the unknown brand from my account, the address and phone number information, and the ASINs. I regret that I was so inattentive to my account information.

I ask you to review the documents I am attaching to the appeal and the corrective and preventive measures I have taken to eliminate the erroneous connections between my account and the AUTOEXPO LLC account.

Sincerely,

*****************
Initial Complaint
Date:12/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order# ***-5312774-8733037 I attempted to return this item several times. order number Amazon printed me out the *** return code. I took it to Whole Foods, and the guy told me to delete it and try again and it would give a QR code for the Whole Foods Amazon return. It didn't work. I called Amazon and they refused to accept the return claiming that it was a third-party issue. I've emailed the third-party repeatedly and they refuse to respond. I would like my money back and if Amazon wants this bag they need to generate a QR code. So I can return it to Whole Foods as instructed BY AMAZON EMPLOYEE.Order# ***-5312774-8733037
Business Response
Date: 12/15/2023
Hello *******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your complaint and I'm sorry about the trouble with the return of Order#***-5312774-8733037.
On checking, I see that the order is shipped and sold by third party seller, ****** and hence we're unable to provide return label to return via Wholefoods. I'm sorry for the incorrect information provided.
Further, I see that claim is filed for the order for refund. Before the team can process refund, you'll need to return the item. I've contacted seller and requested for return label to be emailed, you should hear within ***** hrs.
If you do not hear from seller please contact support team.
We appreciate your understanding.
Regards,

*******
Amazon.com
*****************************

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