Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,150 total complaints in the last 3 years.
21,664 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a suit for my son that did not fit properly from Amazon and returned the suit on November 8, 2023 at the *** store. I was provided with a return receipt after six weeks I still have not received my refund of $66.76, I contacted Amazon customer service who stated that they would like personal and private information, such as my government issued ID in order for them to provide me with a refund. I have a receipt proving that I returned the item and Amazon customer service is not accepting the receipt and providing a refund even though the receipt confirms Return of the item. I do not feel comfortable providing my government issued ID that contains private information to a large corporation, such as Amazon, who intern, can actually provide the information to third-party sellers. I am just requesting a refund of the item that was returned.
Business Response
Date: 12/15/2023
Hello ***** ***,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB -I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure. Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!
Regards,
****************
Customer Answer
Date: 12/19/2023

Complaint: 21002239

I am rejecting this response because:
I am not comfortable providing personal and private information such as my government issued I.d. To a large corporation such as Amazon, if there is a security concern with my account I dont understand why I am still able to purchase on the account with no issue and when requesting a refund that is going directly back into my personal credit card, as a credit would be a security concern? I would be more than happy to help out with the security concern by verifying some other type of information, such as the credit card used on my account, when I set up the account, or any other information related to the account that doesnt involve my personal information. A refund with a credit back to the account would not be a security concern, but a purchase that would debit my account seems more concerning although making purchases is still available to
Sincerely,

***** ***
Customer Answer
Date: 12/19/2023
Amazon keeps requesting my personal and private information to verify my account for security, but as you can see here in the photo provided, I am still able to use and make purchases on my account without and trouble or security issues 4 weeks after return in question.
Why if there is a security compromise than am I able to purchase but not return
Initial Complaint
Date:12/13/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Puchased a smart door lock from amazon. I had problems with it from day one. Could not get help from the seller other than videos to try and troubleshoot the problem. None of the troubleshooting helped but that was all they offered. Today the doorlock completely stoped working. No power to it at all even with new batteries. Tried to connect the seller once again with no help. Contacted amazon for help but was told they could do nothing except tell me to contact the seller. I purchased an extended warranty for this door lock and have only had it for 2 months.
Customer Answer
Date: 12/14/2023
The problem has been resolved. Thank you
Initial Complaint
Date:12/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has received my return and will not issue a refund unless I give my driver license.
Business Response
Date: 12/15/2023
Hello *****************************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB -I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure. Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!
Regards,
****************
Initial Complaint
Date:12/13/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Anytime I try to send a gift card on Amazon my account gets blocked automatically..I sent my lady attempted two cards today and they treated me as if I'm a goddam criminal. I'm a veteran. It was for 100$ itunes. This totally ruined my day..now I have to wait 24 plus hours to verify my identity and I had to submit my driver's license..I'm ******..I want a formal apology from amazon..
Business Response
Date: 12/15/2023
Hello ***********************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB -I have provided the BBB with a copy of this message.

I've reviewed your email regarding the issue you had while sending a gift card.

We'd like to apologize for any inconvenience caused to you during this process and we'll make sure this isn't repeated in the future.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!
Regards,
****************

Customer Answer
Date: 12/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:12/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I hope this letter finds you well. I am writing to file a formal complaint against Amazon regarding their return process, which I find to be both inconvenient and, in my opinion, in violation of consumer rights.On 12/13/2023, I attempted to initiate a return through Amazon's website. However, I was surprised to encounter a request for identification as part of the return process. I believe this request is unnecessary and goes beyond the standard practices for online returns.I understand that businesses may implement security measures to prevent fraudulent returns, but in this case, it seems excessive and unjustified. The product in question was purchased using my verified Amazon account, and I should not be required to provide additional identification for a routine return.I have reviewed Amazon's return policy, and nowhere does it state that customers must provide identification for standard returns. This demand not only adds an extra layer of inconvenience but also raises concerns about privacy and the security of personal information.I have attached screenshots of the return process, clearly showing the request for identification, as well as a copy of the purchase confirmation and relevant sections of Amazon's return policy for your reference.I kindly request the Better Business Bureau's intervention to address this matter and ensure that Amazon revisits its return process to align with industry standards and consumer rights. I appreciate your prompt attention to this issue and look forward to a resolution that protects consumers' interests.Thank you for your time and assistance in this matter.
Business Response
Date: 12/15/2023
Hello ***,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order #***-3468703-0322623 and #***-8522035-6073855. It is certainly not what we expect our customers to go through.

To resolve this for you, I can issue a gift card refund of $6.94 to your account, as soon as I receive confirmation from you.

I'm sorry you feel Amazon prime benefits are not being applied to your Account or orders. We're unable to refund prime subscription charge.

For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.

Please rest assured that any information provided by our customers, is handled according to our Privacy policy.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Initial Complaint
Date:12/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased 2 items (Order No. 111-1619767-3041826) on November 23, 2023 and subsequently requested for a refund on November 29, 2023. Both items were delivered back to Amazon.com facilities on December 7, 2023. I contacted Amazon.com last night and was told that I needed to provide my ID prior to receiving a refund. I provided my ******** driver's license that was redacted (only showing my name and full mailing address, which should be sufficient), but they require my full ID, which I will not be providing. This is illegal and should not be required to received a refund, especially when I provided ID that proves I am the person who made the purchase.
Business Response
Date: 12/15/2023
Hello *********************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB -I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure. Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!
Regards,
****************
Customer Answer
Date: 12/16/2023

Complaint: 21001749

Dear *******,

I trust this email finds you well. I am writing to express my deep concern and frustration regarding the handling of my recent refund request, which has been complicated by an unjustifiable demand for government identification.

I initiated a refund request for the aforementioned product and to my surprise, I received communication from your team requesting government identification as a prerequisite for processing the refund. I wish to emphasize that such a request is not only unreasonable but also illegal, as it contravenes established consumer protection laws that safeguard customer privacy.

In response to this situation, I want to bring to your attention that I have already taken the step of disputing the charge associated with this transaction through my credit card company. I believe it is important for you to be aware of this parallel action, as the request for government identification is an additional and unnecessary hurdle that only serves to complicate the resolution process.

I must stress that I have fully complied with all legitimate requirements for a refund and should not be subjected to illegal demands for sensitive information. I expect a swift resolution to this matter, including the immediate processing of my refund, in accordance with consumer protection laws.

Furthermore, I kindly request that you provide an explanation for the unlawful demand for government identification and confirm in writing that such requests will not be made in the future to ensure compliance with relevant regulations.

I appreciate your immediate attention to this matter and anticipate a prompt resolution. If there are any concerns or issues that need clarification, please do not hesitate to communicate them clearly. I look forward to the timely resolution of this matter.

Thank you for your cooperation.

Sincerely,
******
Initial Complaint
Date:12/13/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So I have been waiting for a refund for a few products for a few weeks now. I got the run around from three different chat associates, and in the final message, they said we need to verify your identity before we can consider your request for a refund or replacement. This never happened to me before when I returned the item.
Business Response
Date: 12/15/2023
Hello ****,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order ending in #****. It is certainly not what we expect our customers to go through.

Upon reviewing, I see that the return authorisation was created on Sunday, November 26, 2023. Once an item is returned, it can take upto 30 days to process the return and issue a refund.

As soon as return is verified and processed, a full refund will be issued against the order.

For more information on Return policies, you can view our website Help page using this link:

**********************************************************************************************************************************************

For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.

Please rest assured that any information provided by you, is handled according to our Privacy policy.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Initial Complaint
Date:12/13/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 7th I ordered a car cover , order #*** *************** cost of $48.80. I was notified it was shipped but it has never shipped, according to seller its at the Amazon Warehouse and its not his problem I cant get ahold of customer service because its a chat not who cant help. My credit card has already paid and I want you to solve this problem. I want a refund , I wont use Amazon anymore because of the chat not who cant solve a problem. **************** number takes me to same chat not!
Customer Answer
Date: 12/13/2023
This shows Amazon never gave package to **** Package is still at Amazon Warehouse
Business Response
Date: 12/15/2023
Hello *********,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry about the delay in delivering the order #***-6506464-8735441. I understand how frustrating it can be.

The package has arrived at carrier facility ***** and should be delivered by *** as soon as possible.

I have issued a refund of $7.58 against delivery charges paid on this order. Please allow your bank 3 to 5 business days to process the refund.

If the order arrives later than needed, you can choose to refuse delivery and the order will be returned to us for a refund.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 12/16/2023

Complaint: 21001707

I am rejecting this response because:
The *** link shows package not received by Amazon. I need a full refund! Copy the tracking number and it takes you to *** where you will see not received by Amazon
Sincerely,

***********************************
Customer Answer
Date: 12/17/2023
Update. Amazon has decided to refund me the whole cost of package. Thank you Better Business Bureau for your help
Initial Complaint
Date:12/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My problem started 3 to 4 months ago when I received 11 text messages on my phone saying that an attempt was made to change my password. Before I could call Amazon I received a call claiming to be from Amazon saying I bough a TV for over $1000. Well it wasn't an Amazon number and I didn't click on my keypad with a 1 for yes and 2 for no. I hung up and called ******* to report the number then I called Amazon to make sure my account didn't have any unauthorized charges. I was told the account was safe, but my billing address had changed and I didn't change it. My billing address which is above is the address in ******, which is a house that is under renovation. It is unlivable, no electric, no water, so I am living with a friend while working on the house, which is the address *******************************************************. I didn't know when I called that my billing address had been changed to my shipping address and as a result my account was locked. So for the last almost 4 months I have been trying to unlock my account and I wind up going in circles because no one knows how to help me. I called the corporate number and the kick me back to customer service. I get transferred to fraud and to leadership and it's the same vicious circle and to make matters worst everone is overseas and I have trouble understanding them. I have a prime membership thta i pay for and I cannot use it because my Amazon account is locked. I have two defective lithium ion batteries for my portable tools that I have no way to get in touch with the seller since they are both less than a year old. I have filed a complaint withy the *** and I have explained the situation with my elected representative in Congress.
Business Response
Date: 12/15/2023
Hello ***,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your Amazon account. I understand how upsetting it can be.

The account is not on hold anymore and is only temporarily disabled.

For quicker resolution, I request you to please contact us customer ******************** team by phone and ask to speak to an Account Specialist.

Account Specialist will be able to help you regain access to account.

For security reasons, account related concerns can be address through Phone communication.

You can contact our customer ******************** team for any help. Here's a direct link to our Contact Us page:

***********************************************************************

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 12/18/2023

Complaint: 21001693

I am rejecting this response because:
I followed the instructions in the email that I received from Amazon and once again I had to go through customer service overseas with someone who was not an account specialist. And once again I was transferred to an escalation line where I spoke with a woman who couldn't do anything to resolve my issue. And once again I was told to wait 24 to 48 hours for a response call back, and once again no one called me back for the 4th time I waited and got no response.
This is unacceptable, I have spent hours trying to resolve this for the last 4 months, my time has value, and the only reason this has happened is because Amazon has gone out of their way to completely insulate themselves from the public with a customer service that is overseas. There is no way to speak to a Washington State base representative who has the ability to fix this. I have been told to permanently close my account and start over. To me this is unacceptable because it was their system, that changed my billing address to the address that I ship to. It was their system that sent me 11 text messages 4 months ago saying that an attempt was made to change my password and it was their customer service that assured me my account was safe and it was their customer service who locked my account when I didn't know my billing address was changed to my shipping address.
As I explained over and over gain how I'm living temporarily at my shipping address because the address tied to my P.O. Box is attached to a domiciled address that is unlivable because there is no electric or water. I have explained how I ordered two lithium ion batteries that couldn't make it a year from the purchase before they went bad and no longer charge. I explained that those batteries were for portable power tools that I have been using at the house because there is no power. All of this explanation has done nothing but eat up my time, now i want my account unlocked and compensation for what amounts to customer abuse.
I am also forwarding this complaint to the *** State ************************* under the right to repair law.
Sincerely

*******************
Business Response
Date: 12/20/2023
Hello ***,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I understand this has been a frustrating experience for you.

Please know that it is never our intention to cause any inconvenience to you and we do value your business with us.

I request you to kindly include your preferred contact number in your response to this email. Please mention the best time to reach you as well.

Thank you for your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 12/21/2023
This was my response to the 2nd email from Najam
My phone number is the only one associated with my account, I'm surprised and not impressed thus far in that you should know my number.
************

I want to know how you intend to resolve and compensate me for four months of aggravation.

******************;

Sent from my ******** ******* Galaxy smartphone

-------- Original message --------
From: "Amazon.com" <***********************************************>
Date: 12/20/23 11:48 AM (GMT-05:00)
To: **********************
Subject: Your Amazon.com Inquiry - BBB Complaint #********

Hello ***,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I understand this has been a frustrating experience for you.

Please know that it is never our intention to cause any inconvenience to you and we do value your business with us.

I request you to kindly include your preferred contact number in your response to this email. Please mention the best time to reach you as well.

Thank you for your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

==========================

Information received date: 12/18/2023

==========================

Case Description: "My problem started 3 to 4 months ago when I received 11 text messages on my phone saying that an attempt was made to change my password. Before I could call Amazon I received a call claiming to be from Amazon saying I bough a TV for over $1000. Well it wasn't an Amazon number and I didn't click on my keypad with a 1 for yes and 2 for no. I hung up and called ******* to report the number then I called Amazon to make sure my account didn't have any unauthorized charges. I was told the account was safe, but my billing address had changed and I didn't change it. My billing address which is above is the address in ******, which is a house that is under renovation. It is unlivable, no electric, no water, so I am living with a friend while working on the house, which is the address *******************************************************. I didn't know when I called that my billing address had been changed to my shipping address and as a result my account was locked. So for the last almost 4 months I have been trying to unlock my account and I wind up going in circles because no one knows how to help me. I called the corporate number and the kick me back to customer service. I get transferred to fraud and to leadership and it's the same vicious circle and to make matters worst everone is overseas and I have trouble understanding them. I have a prime membership thta i pay for and I cannot use it because my Amazon account is locked. I have two defective lithium ion batteries for my portable tools that I have no way to get in touch with the seller since they are both less than a year old. I have filed a complaint withy the *** and I have explained the situation with my elected representative in Congress.."

Desired Resolution: "Contact by the business; My account was locked up and no one has been able to help me, I keep going in circles with them"

====================================================

Regards,

Najam
Amazon.com
***********************************
Business Response
Date: 01/09/2024
Hello ***,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I have reviewed this account again and I do not see any emails sent after the last email that was sent by us on Wednesday, January 3, 2024.

I would like to assure you that Two-step verification is not active on your account and the account should be accessible to you.

For any assistance with orders, please contact our customer ******************** team. Here's a direct link to our Contact Us page:

***********************************************************************

I hope this helps.
Regards,

Najam
Amazon.com
*****************************
Initial Complaint
Date:12/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is not refunding me after they have received an item I returned to them. I was supposed to receive my refund on dec 10, date was pushed back to dec 13, now its pushed back to dec 18. I called & spoke with an associate regarding this & they are requesting outrageous private information from me just to get my refund. my package was supposed to be delivered 2 days later as i paid for faster shipping. it didnt come when it was supposed to. then it said it was delivered & wasnt actually delivered until THREE more additional days later only for me to open my package to a USED item which caused me to return it back to amazon. ever since then i have gotten the run around regarding my ************ this. this is absolutely ridiculous & ive NEVER gone through anything like this nor have i ever been requested to show personal information just for a refund. i am now feeling like a victim of fraud. Order #***-8843170-8147464
Business Response
Date: 12/15/2023
Hello *******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order #***-8843170-8147464. It is certainly not what we expect our customers to go through.

To resolve this for you, I can issue a gift card refund of $174.79 to your account as soon as I receive confirmation from you.

For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.

Please rest assured that any information provided by our customers, is handled according to our Privacy policy.

We have taken your feedback regarding the Identity document submission and we apologise for any inconvenience this situation has caused you.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************

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