Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

53,857 total complaints in the last 3 years.
21,790 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased an iPhone from Amazon on 6th June. I received the phone on 27th June. The phone is defective, I asked for replacement and Amazon opened a refund request. I specifically asked for replacement since I purchased the phone a deal. I did not buy other deal at time considering AMAZON as a better company. Now the deal is gone, they are saying return the item and take refund. Where as agent promised me REPLACEMENT, now something got goofed ** in system and they are saying they are sorry they cannot do anything. I spent and wasted hours and hours on phone.ORDER # ***-9637970-5501059
Business Response
Date: 07/01/2023
Hello Rohit,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in question. Upon checking the order I see that replacement is not available with the item, which is why we request you to return the item for a refund.

Our ********************* guides you through the process and gives you option for a return mailing label:

*************************************

You can find more information about returns, including return shipping costs and methods, on our help pages here:

******************************************

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:06/28/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,As I use Amazon there is an unidentified address associated on my account. Ive never had an order associated with this address nor have I stored it in my saved addresses.Considering that I have my cards and Amazon integrated throughout devices of mines, its unsettling to know that this random address just pops up on my screen! If Amazon is unable to ensure the safety and security of its partners that shop their marketplace, then Amazon should consider something else to do! This is completely inappropriate and a breach of privacy and security of my personal information considering Amazon allows someone to utilize my account!
Business Response
Date: 07/02/2023
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us that your account is linked to an unidentified email address.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the unidentified email address so we can research.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to ***********************************************.

Regards,
Pratap
Customer Answer
Date: 07/12/2023
It is ******************
Business Response
Date: 07/27/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 27 July, 2023 confirming account reinstatement.

Sincerely,

*****
Amazon.com
Customer Answer
Date: 07/27/2023

Complaint: 20251829

I am rejecting this response because: I have not received any communication from Amazon regarding my account.

Sincerely,

***********************
Business Response
Date: 07/30/2023
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the account closure of your Amazon.com account.

I apologize for the inconvenience that you have experienced in this case.

Upon checking I see that your Amazon.com account has been reinstated and the same has been communicated to you through email which was sent on Thursday, July 27, 2023.

Thank you for your patience and understanding.

Regards,
Pratap
Customer Answer
Date: 08/02/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:06/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 23, I bought a $500 Amazon gift card from ****, a legal gift card seller and redeemed it into my Amazon account ****************************************** I've been using this Amazon account since August 2021, and purchased all my stuffs on Amazon. After I placed an order on April 23, my account was put on hold, and Amazon asked me to upload my gift card purchase receipt and credit card statement as well as my driver's license. I did as they asked and my account was closed on April 28 by Amazon. They told me that if I wanted to appeal, I need to send explanations to buyer-account-********************************* I did that. I sent emails and didn't get any response from them. All I want right now is getting my Amazon account reinstated.
Business Response
Date: 07/18/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 5/25/2023.

Sincerely,
Amazon.com
Initial Complaint
Date:06/28/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Issue: My amazon account, ****************** was randomly locked for "unusual activity"On June 28th (today, at the time of filing this complaint) 2023, I immediately became aware that there is something wrong with my amazon account at approximately 6:00 PM Eastern time. I became aware because my smart device (my echo dot) connected to my amazon account, randomly started saying that it is now being unlinked from my account. I was not given a email or any other notification. As soon as I heard this, I went on my amazon.com to see if there is something wrong. I notice I'm signed out and I sign back in and it tells me they noticed unusual activity and need to verify ownership. I have done this process many times in the past and each time I've been in the clear. Today is no different but I have no idea what triggered this, as my spending habits is consistent with the past few years when I also had to verify. I did research online and other people have suggested that when this happens, they get stuck on a verify loop no matter what documentation they upload, so I'm hoping by filing this BBB complaint, the process actually gets looked into by a person whereas a automated system looping indefinitely. I have attached my billing statement as well as my driver's license.
Customer Answer
Date: 06/29/2023
Hi, please withdrawal complaint # ********

The issue is now resolved

Thanks
Initial Complaint
Date:06/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint in regards to my Amazon Prime account. I purchased my prime account in November of 2022 and I was notified that my account has been canceled around January-February. I have received emails regarding this action with Amazon, but even with further communication, my account and my case has not been dealt with. On my Prime account, I have a gift card that amounts up to $200 and I have not yet received a refund. I also have not received any refunds from my prime account such as my 1 year subscription (that has been cut short to only 3 months) that I did a one time payment on. This amount is up to $149.77/year. We have called multiple times and sent multiple emails and have been told that we would receive further contact and communication, however this was not true. We are hoping to receive our refund and have our case be dealt with.
Business Response
Date: 07/02/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the issue related to your account.

Based on investigation, the account is currently in active state. As you mentioned that the account is not active for 2 months, for that I've processed $25 refund to your original payment method.

Regarding the gift card balance, the currently gift card balance on your account is $134.61 which is ready to use for your future orders.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 07/02/2023

Complaint: 20251301

I am rejecting this response because:
Upon the cancellation of my prime account, I logged into my amazon account and found out that all of my order history along with my prime membership and my gift card balance was unavailable. After reading the response from Amazon I am unsatisfied and left with confusion as I was told that my account was active when it isnt. My refund for my prime membership subscription has not been refunded. Lastly, my gift card balance is $0 on my account. I no longer have my prime membership on my amazon account and no longer have my gift card balance along with my order history. Everything has been wiped out.

Sincerely,

*****************
Business Response
Date: 07/12/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've rechecked the account with the email address you provided and i see that there is no issue related to your account.

The account is currently in active state. As you mentioned that the account is not active for 2 months, for that I've processed $25 refund to your original payment method.

Regarding the gift card balance, the currently gift card balance on your account is $134.61 which is ready to use for your future orders.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:06/28/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Wednesday June 21, 2023 an Amazon delivery driver accidently got his delivery truck stuck in my front yard after several days of heavy rain. The delivery driver took correct actions in notifying his supervisor who contacted us and had us fill out a property damage claim from an email that was forwarded to us. The claim form requested an estimated amount on cost to repair the damages, I reached out to a local landscaping company who has experience in repairing lawns from vehicle damage and they estimated the repair to be $1375.00. That amount was to cover grading the damaged area, purchase and installation of ******* sod, rolling the sod with a power roller and dirt for the repair. After submitting the claim Amazon responded with the following statement: Hello,Thank you for taking the time to read this email. We apologize for any damage caused to your property. After careful review, the amount of $600.00 can be awarded for your property damage claim with Amazon. This decision was investigated and concluded with the best outcome for the compensation for your damage. Thank you for your continued patience. Upon settlement, an E-Check, Gift Card or paper check by mail is a payment option for forthcoming settlements. Please advise which payment option you want when responding to this email.Thanks,ARC Team I responded to this email and advised Amazon that that amount would be inadequate and broke down what work would need to be done. This past Sunday the 25th Amazon replied that an adjuster would be contacting us and as of today we still have not heard from anyone. I wish to also make you aware that we provided equipment and individuals to help free the stuck delivery truck just to be of assistance and did not charge for those services.
Business Response
Date: 07/01/2023
Hello ****,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, unfortunately I didn't find any previous communication in this matter under this email address.

If you have contacted us from a different account previously, then we request you to contact us from the email address registered in that account so that we can review the complete issue and assist you further.

Rest assured, once we receive the complete details we will address the issue as soon as possible.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/07/2023

Complaint: 20251247

I am rejecting this response because:
I responded to the Amazon representative with the original email address he requested that the claim with Amazon originated from. He said he saw where an Amazon claims rep was already assigned to my claim and to contact them. Since then Amazon made another counter offer that is still just over half the estimated amount to make the necessary repairs. My claims agent from Amazon also stated in one of their emails that someone would be contacting me directly by phone and no one has yet to contact me via phone. Amazon last offer was $800 for an estimated $1375.00 in total cost for repairs.
Sincerely,

*************************
Business Response
Date: 08/02/2023
Hello ****,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter. They've informed us that they were unable to locate any claim that was previously filed for your account.

We request you to share the ARC claim number that you are referring to.

In case if you've filed a claim from an account under a different email address then we request you to write to us from, that account using the exact same subject number.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************

Customer Answer
Date: 08/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:06/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 18th 2023 I order some Bluetooth Order# ***-3117600-0142644 YKSOL Bone Conduction Bluetooth Headset Clip-on Ear Noise-canceling HiFi Sound Quality Ultra-Long Battery Life to which I never received. I have been attempting to contact Amazon customer service for almost two weeks now to request a refund please see conversation thread on my account. But to no avail. The customer service reps simply do not want to take responsibility for this sale simply stating that its an outside vendor and not Amazons problem as a matter of fact the last rep I spoke with just cut me off line in order to resolve the problem. Now I know I paid Amazon the money not the vendor, unless Amazon is acting as the collector on the vendors behalf. The Item is late it was for a birthday gift one week ago and I had no idea the vendor location was across the world and it would take almost two months
Business Response
Date: 06/29/2023
Hello ***********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the delivery issues for the Order ID: *******************.

I apologize for the inconvenience that he has experienced in this case.

Upon checking, I see that this is a seller fulfilled order and unfortunately, we'll not be able to take any action on it from our end.

However, I can contact the seller on your behalf and they'll get back to you with the update.

Also, you can check and file a claim on the order. Information about A-to-z Guarantee requests, including processing times, can be found here:

***************************************************

If there was any other alternative, we would have surely helped.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Customer Answer
Date: 06/30/2023

Complaint: 20251095

I am rejecting this response because: Amazon does not display any notice on the sales/web page that this is an outside vendor conducting business and using AMAZON solely as a STORE-FRONT. The **** gives the ILLUSION and is wrongly PERCEIVED AND/OR INTERPRETED by the Amazon member (PAYING YEARLY MEMBER FEES TO PARTICIPATE IN THIS MEMBERSHIP) directly with Amazon. If Amazon is going to charge members to belong to their club then Amazon should make themselves responsible for the full completion of the sale, and not place the responsibility on the vendor and the buyer exclusively. The problem in this case is between Amazon and this particular set of vendors whom Amazon has allowed access to it list of Amazon Prime paid membership members like myself (members whom think they are dealing DIRECTLY WITH AMAZON because they are paying a membership fee to Amazon). Which incidentally is how **** works, but in their case no exclusive membership fees are accessed making it a free digital store-front trade. I might as well deal with **** and PAYPAL because their system has decades of trail and error testing to come up with the best sales system for this type of internet store-front sales tactics and strategies. Amazon A-Z guarantee simply does not work. I am a disable American Veteran with *********** decease and conduct business via the web for convenience in AMAZON'S case it is now an INCONVENIENCE way to do business.

Sincerely,

***********************
Disable American Veteran
Initial Complaint
Date:06/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 2nd 2023 I placed an order for a ******* ************* 4 Factory Unlocked SM-F721U1 128GB Graphite, ORDER # ***-6575193-8000206 in the amount of $550.32. I had also purchase an insurance plan through Asurion (ORDER # ***-4182155-7006636) to protect the phone. I purchased the phone using a **** through Affirm through Amazon. On June 5th 2023 the screen of the phone became inoperable due to no fault of my own. I followed up with both ******** Asurion and Amazon. ******* stermined that the problem with the screen, while common, is not covered under their warranty. Amazon advised they would reach out to the seller for a refund, who also refused. My only option was to bring the phone into an Asurion screen repair shop for futher advisement. The shop advised that the only thing ******* could do would be to "buy back" the phone and refund. I spoke to at least 3 representatives regarding this because I could not accept a refund in the form of an Amazon Gift Card bevause I need to pay cash back to Affirm for the loan. I was avised that I could be reiumbursed to my bank account and to wait for an email on furher instructions. I received an email with a gift card which I deposited into my Amazon account in order to transfer the funds to my bank account. I have now been told my Asurion and Amazon that getting these funds sent to me in cash is not nor was it ever an option- that i msut have been misonformed- 3 times? I am only demanding back my original purchase price of $550.32 in order to pay back Affirm. I also paid Asurion $140 just to send the phone back to Amazon. I have now paid $690 for a phone that stopped working 94 days after i bought it and protected it well. These funds exist but in the wrong format. This amount must be refunded to my bank account in order to pay off this outstanding loan as I do not need nor will I ever use over $500 dollars towards Amazon.
Business Response
Date: 06/29/2023
Hello ***************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the Order ID: *******************.

I apologize for the inconvenience.

Firstly, I would like to inform you that this is a seller fulfilled order and we'll not be able to take any action on it from our end.

However, the previous representative has made an exception and issued the refund for through the gift card balance.

Unfortunately, we'll not be able to make changes on the refund.

If there was any alternative, we would have surely helped.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Customer Answer
Date: 06/30/2023

Complaint: 20251059

I am rejecting this response because:
I was informed by an Amazon representative that refunding my bank account was an option and that my instructions to do so would honored. It is not my responsibility to assume I was being misinformed. I am now in debt for this broken phone and have no way of paying the correct party- Affirm, who partners with Amazon. I am never going to use a $550 gift card to Amazon, so these funds are just sitting in my account indefinitely. I find it hard to believe that Amazon cannot find $550 to return to Affirm.
Someone needs to fix this issue with Affirm so they have the account taken care of.
Sincerely,
***************************
Initial Complaint
Date:06/28/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have tried many times to sign up for the prime membership for those that have a ebt card and receive snap benefits for $6.99 month. I tried just this past month. A agent had me sign a photo of the ebt card to a email address that came back. Seemed odd to send that as it could be used as fraud. In any case, I still have to been signed up. I have a prime membership, and the link on there site is for new sign **** I have a account and just want to update my account. Also, the ********************** membership is in my name and the ebt card is in my wifes name. Why is this so hard to update? The agent told me it would take 1 to 3 days. Its been weeks since I last tried.
Business Response
Date: 06/29/2023
Hello *******************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the *** prime subscription.

You may qualify for Prime Access if you have a valid, active *** (including SNAP, WIC, and TANF) card.

Also, the account holder should have the *** card on his name to get eligible for *** prime.

For those who receive ********* WIC, Food Assistance, TANF, Economic Impact Payment Card, Low ****************** Assistance Program, ******************************** Tribal Temporary Assistance for Needy Families, Direct Express, or ************** Lunch benefits may also qualify.

To determine your eligibility, visit the following link:

www.amazon.com/primeaccess

FOR *** CARDS: Enter your *** number as well as upload an *** card image that proves that you qualify for the discount.

At this time, only active *** card holders or recipients of certain government assistance can register for Prime Access.

For more information, go to ************************************************************************************]

We look forward to seeing you again soon.

Regards,
Arun

Amazon.com
*****************************
Customer Answer
Date: 06/30/2023

Complaint: 20250726

I am rejecting this response because:
Your link is for new sign ups. Not for existing accounts that want to update, like us.
Please call me to discuss.

Sincerely,

*******************
Business Response
Date: 07/11/2023
Hello *******************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I completely understand your concern *********

However, like informed only the account holder should have the *** card on his name to get eligible for *** prime.

You can submit the request for *** card if you are eligible and get the prime charged on it.

If there was any other alternative, we would have surely helped.

Regards,

Arun
Amazon.com
*****************************
Customer Answer
Date: 07/19/2023

Complaint: 20250726

I am rejecting this response because:
You said the ebt card holder can submit for eligible for EBT prime, but you did not state how to submit to get the lower prime rate. As I have explained prior, the link you previously gave is only for new sign ups. It is not for existing members to update there account and go from a regular prime membership to the ebt prime membership. Please explain how I am to update without signing up again for a new account. I already have a account.
Sincerely,

*******************
Business Response
Date: 08/01/2023
Hello John *****,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand.

As you've mentioned you are an existing account with EBT, You can add a SNAP EBT card as a payment method under Your Account, or by visiting www.amazon.com/SNAP.

Regards,

Arun
Amazon.com
*****************************
Customer Answer
Date: 08/03/2023

Complaint: 20250726

I am rejecting this response because:
No you can not add or update snap ebt to current prime membership. You continue to say you can but your link is for new sign *** only not updating for current members. You continue to charge me more and not the cheaper rate just to make money.

Sincerely,

*******************
Business Response
Date: 08/10/2023
Hello *******************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize.

I would like to inform you that if your account is eligible for the *** prime discount, you should be able to add the card to the payments on the Account.

Also, Current Prime subscribers must cancel their Prime membership to receive this free access.

Note: You'll lose the other Prime member benefits upon cancellation.

Before that please make sure that the name on the Account is same as the *** card holder.

After a valid SNAP *** card is added you will see the Amazon Fresh experience. Also, make sure that this card is not used on other Amazon accounts.

If you are still unable to add the *** card after all the above changes, please let me know.
Customer Answer
Date: 08/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:06/28/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a sellers account with them with thousands of dollars of inventory shipping in and they stated that the issue is on the buyer account side and not the seller account side. I reached out and they stated the account is closed on the Amazon ** and/or Amazon ***** side and not the Amazon **, so I would have to reach out to them. I reached out to Amazon **, and they said they closed my account and cannot tell me the reason other than it's been linked to another account that has been closed. I've tried asking them to elaborate and/or giving me a chance to appeal but they will not respond. I'm truly lost and feel like their "specialist" team does nothing but send the same scripted email without even looking into the issue. I'm innocent and I have no idea how to reinstate my account to at least retrieve my inventory. The email from the specialist stated that I could at least still log in to view my digital content but I can't even do that. After emailing and speaking to them multiple times, I'm feeling so defeated in this situation as it's just a big circle they pass you around in. I'm reading online that accounts get randomly shut down and customers have to battle this with mostly no resolution. I don't even shop in ****** or ***** but the Amazon ** and Egypt team is the one that shut me down. It makes no sense!
Business Response
Date: 07/19/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 19 July, 2023 confirming account reinstatement.

Sincerely,

********
Amazon.com

Customer Answer
Date: 09/01/2023
My account has been reinstated. Thank you for your help, BBB! I'm sure it was because we reached out, they did a further investigation. We apprieciate everything you do and stand for.

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