Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,512 total complaints in the last 3 years.
21,564 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They are asking me for ID for a product refund. They sent me an old product which I have proof for. I paid extra for new and now Im getting harassed.
Business Response
Date: 12/17/2023
Hello Ashraf,

I'm Vishal from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has continued to deliver my packages to the wrong house over and over again. I have called for a resolution and nothing has been done. This has happened several times in the last month.
Business Response
Date: 12/17/2023
Hello *******,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with delivery of your packages. It is certainly not what we expect our customers to go through.

I have reviewed the complaint and I could not find the order details of the packages that you're referring to .

Please share the order numbers with us, so that we can review the issue and assist you further.

Rest assured, once we receive the complete information we will address the issue a soon as possible.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Customer Answer
Date: 12/18/2023
Hello,
Order numbers are
111-9702312-6825028 and 111-1446979-0997058

Thank you,
*****************************
Business Response
Date: 12/24/2023
Hello *******,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Thank you for the order details.

To help you with this issue, I have partnered with our internal team and they've successfully initiated refund on both the orders on Thursday, December 21, 2023.

1 . Order ID: ******************* -- $15.28
2 . Order ID: ******************* -- $15.80

The refund will ************** next 3-5 business days on your card/account.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Srilaxmi
Amazon.com
***********************************
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order a 65 inch ********** on 11/18/23. Delivery was supposed to be in 2days. I *********** on 11/28 from **** The box was damaged and when we open the box and plugged in the Tv and screen was damaged on the left side. I called Amazon immediately. They claimed a carrier would pick it up on 12/14/23. No one came to pick up the return yet. After several attempts asking about the pick up they were requesting outrageous private information just to get my refund. They also said the carrier would put their own return sticker on the box. I called this evening again and they are giving me the run around. Its been almost a month and this tv is still sitting in my place . I want my refund.
Customer Answer
Date: 12/17/2023

Complaint: 21009791

This is the first one, that the ** was sent. They said if I didnt send it in. I would not get my refund or they would not discuss it with me.

Im not closing this complaint until I get my refund. ** number is *********.

This one was verified, but they sent another on the Dec. 14 2023, as you can see, because I was asking why the carrier didnt come pick up the TV. As if I was bothering them. I called back to ask question about the refund method.

Business Response
Date: 12/17/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 113-2781691-4133023.

After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Business Response
Date: 12/20/2023
Hello,

I'm Prashanth from Amazon.com.

Based on the records, we see the ** is still pending for validation. Kindly, resubmit the **, so that we can review and help you further.

With regards to pickup, kindly follow the below instructions to request manual pickup:

To request a pickup of your Hisense 65-Inch Class A6 Series 4K UHD Smart ********* with Alexa Compatibility, Dolby Vision HDR, DTS Virtual ** Sports & Game Modes, Voice Remote, Chromecast Built-in (65A6H),Black, use this link to visit the carrier site:

**************************************************************************

The link takes you to a form on the Pilot (a Maersk company) website. Only fill out fields that are marked with an asterisk (*). I'm including information to help respond to some of the questions in the form:

- Original Tracking Number: 1ZW149X20302177850
- RMA Number: DBxzWRd3RRMA
- Does the order contain any fluids, gas, or oil? Is the item an opened mattress? No
- Is the order packaged? Yes
- Is the item assembled? No
- How many items are returning? 1
- Is the product a television? Yes
- Product description: Hisense 65-Inch Class A6 Series 4K UHD Smart ********* with Alexa Compatibility, Dolby Vision HDR, DTS Virtual ** Sports & Game Modes, Voice Remote, Chromecast Built-in (65A6H),Black
- Product weight (pounds): 57 pounds
- Product length (inches): 12 inches
- Product width (inches): 58 inches
- Product height (inches): 36 inches

If the appointment doesn't work for you, respond to the email from Pilot and request a new date or time.

Pilot requires someone over the age of 18 be present during the return pickup. The carrier brings all the necessary paperwork, so you aren't required to provide a return label when they arrive.

Thanks for your patience and understanding in this regard.

Regards,

*********
Customer Answer
Date: 12/22/2023
An Amazon carrier (Pilot) pick up the Amazon damaged TV, this morning. 12/22/23
Im waiting for refund.
on Wednesday 12/20/23, I went to site concerning submitting another ID. For the 2nd ID. The Message came up saying, No identification found. So it wasnt anywhere to submit another ,ID.

ID- ********.
Business Response
Date: 12/30/2023
Hello,

I'm Prashanth from Amazon.com.

Thank you for confirming on pickup.

Once the carrier receives your return package, it can take awhile to arrive at our *************** In most situations, returns are processed by Amazon in 30 days. In some situations, it may take longer.

This additional time allows our ************** to find and process the item.

Fore more information refer to our Refunds page for more information:

************************************************************************************

With regards to ** submission, kindly contact us via call or chat support, so that our team can request a new link to submit the ** for validation.

Thank you for your patience and understanding in this regard.

Regards,

*********
Customer Answer
Date: 01/05/2024
Good Morning,

I have received my full refund January 4, 2024. My complaint can be closed. Thank you!
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I feel that Amazon is bordering on illegal practices and all I want is my long overdue refund in regards to order ending in ****. I have sent them photos and I also get a reduction in my prime membership due to a government id program which they have on my account from Day one. I returned a item that was an Ipad and locked to a carrier that when I and apple and my carrier tried and tried and tried to use it it wouldnt work and Apple support knows what they are doing. This was a loan to affirm. I even have Affirm working on the issue but they continue to play mind games with me and harrasment and say they are holding back my money unless I do waht they want and I have done it over and over again they are just annoyed that I am bothering them. Plus I get people on the chat room who lie to me make up stories and particularlly in their ****** division. All the other overseas reps I speak to are very polit e to me and I have nothing against anyone I am a retired social worker an d desperately need you rhelp to escalate this matter to the top headquarters. They think it sfunny as they say "they are refusing to issue my refund unless " thjat is illegal.
Business Response
Date: 12/17/2023
Hello,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with your "Apple iPad (10th Generation): with A14 Bionic chip" that was purchased on our website.

I understand that you wish to get refund on the above returned item.

Upon reviewing, I see that since an abnormal activity has been noticed on your account, you were requested to produce identity proofs for verification and to receive further assistance.

For certain orders, Our Specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

For more details, kindly review the email sent to you by our team on December 16, 2023 at 2:36 PM (PST)

In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
*************************************************************

Your order and your account will be reviewed and your identity will be verified through one of our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

You can contact us through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************"

Thank you for your understanding. We hope to see you again soon.

Regards,
*****
*****************************
Customer Answer
Date: 12/17/2023

Complaint: 21009778

I am rejecting this response because: I have submitted my pictures ID and yesterday I have an email that shows that it was successful submitted I feel I am beign harrased by Amazon and they are playing games and I wish to pursue this matter further . They are inept not provding me proper information; refusing to issue my money back and I am a senior citizen I dont need such success. Plus all the items aer made in china junk not one american company on Amazon. I go to the *** store and Is ee people with bags and bags of things a line out he door returning things to amazon. They need to do somethign about the quality of their products. Make sure they are not selling locked Ipads; refurbished products selling as new , upgraded items , or items that catch fire or the battery dies within 30 days. I got stuck that after 31 days I bought a Dirt Devil vaccum as another example and the motor just seized and died thru no fault of my own. Then they blame the customers for bothering them. Somethign more need to be done to escalate this to ******* headquarters so they know what is going on not just in *****. I am in the US I cant get one US rep on the phone and talking to people overseas I feel is a communication problem. I returned the product 3 weeks ago *** picked it up I have a receipt from *** that they picked it up it should never ever taken this long to get a refund from them. they areplaying games it is unacceptable. I would like for this to escalated to ******* headquarters . *************************;

Sincerely,

Jr *****
Business Response
Date: 12/24/2023
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for reaching out to us.

I can confirm that the refund has been issued on Sunday, December 17, 2023 at 9:05 AM (PST)
Refund amount : $692.00

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

We look forward to seeing you again soon.

Best regards,
*****
Amazon.com
Customer Answer
Date: 12/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Jr *****
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello. The business this problem is with is Amazon. I am not sure if I selected the correct Amazon on here. I bought some things on Amazon for my wedding which is happening next year. I didnt like what I bought so I returned it and decided to buy everything during Black Friday from other stores. I was refunded for almost everything except two items that I was told I would be refunded on December 5th but I wasnt. These items were dropped off on November 22nd and arrived at the Amazon facility on November 24th. This is the tracking number 1Z9758VX9045969475. Amazon is not refunding me my money and that they are requesting outrageous private information from me such as my ID just to get my refund. The total that should be owed to me $36.95 plus tax. I dont know the exact amount of tax that was charged. This is a first that Amazon is asking for my ID. Here are some attachments for you to go through
Business Response
Date: 12/27/2023
Hello Karnbir,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for reaching out to us.

Ive processed this refund.
Refund amount : $30.27 and $9.73 to Original payment method

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

We look forward to seeing you again soon.

Regards,
*****
*****************************
Customer Answer
Date: 12/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:12/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned a few items and am being told that despite they receiving my items, they refuse to refund me and are asking for identification. I initially uploaded my identification and was told it must have been misplaced. I was asked to upload again and keep being told the same with no end in sight. I fear that my information is not secure and fear fraudulent activity on my account as a result of their negligence. I have disputed 2 of the charges in the amount of ***** and ***** - I was initially refunded then recharged - and now again for ***** (never refunded for this charge)
Business Response
Date: 12/20/2023
Hello Candy,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry to hear about return and refund on your account.

I'd love to assist on this, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

Best regards,
*****
Amazon.com
Customer Answer
Date: 12/27/2023
I provided a response when I received the email and received the following response that further suggests that I have yet to be refunded for two items. Please see attached and advise as to when I can expect a refund.
Business Response
Date: 12/27/2023
Hello,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We apologize for the inconvenience caused with your Order.

I can confirm that the refund has been issued for the Order ID ending with 3054
Refund amount : $19.99 and $31.99
Refunded on Monday, December 11, 2023

I do not see a charge of $20.90 for the Order ID ending with ****, any previous charges on this Order has been reverted back.

For Order ID ending with ****, we have escalated it to our specialist team to investigate further.

We look forward to seeing you again soon.

Best regards,
*****
Amazon.com
Customer Answer
Date: 12/27/2023

Complaint: 21009745

I am rejecting this response because its again being escalated without a resolution.

Sincerely,

*********************
Business Response
Date: 01/04/2024
Hello Candy,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

To help you with the issue, we've partnered with our specialist team and the team is requesting to share incident report.

Please reply to this the email with your responses to the following questions in English or Spanish. You must reply from the email address associated with the Amazon account that you used to place this order.

Youre able send your responses directly in an email or through an attachment such as a PDF or JPG file.

To be considered for review, the Incident Report has to be submitted on or before this date: 1/15/2024. Send one set of responses for each package containing an item that you returned to Amazon but haven't yet received a refund. We typically respond in about 1-2 business days.

After you submit your Incident Report, you may be asked to complete additional steps before we can complete our investigation.

Incident Report

1. Order number:_______________

2. Today's date. (MM/DD/YYYY):_______________

3. Date return item was shipped. (MM/DD/YYYY):_______________

4. How did you ship back your return? ( For example: *** picks up, *** drop off, mailed with ***** or ************* *************** etc. ):_______________.

5. Description of the item returned (item name, color, size, quantity, etc.):_______________.

6. Have you experienced prior issues with returning items to Amazon?_______________

Thank you for your cooperation.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Customer Answer
Date: 01/18/2024
I have responded to Amazon and have not heard back - this has not been resolved. Still waiting on refund.
Business Response
Date: 02/28/2024
Hello,

We have already granted the customers request for a refund.

We sent an email to the customer through their registered email address on 2024-02-28. This email confirms that the refund has been issued for the applicable amounts $25.99 and $37.99 to the original payment method, as the disputes filed have been closed in the customer's favor.

Sincerely,
********
Amazon.com
===============
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello.I ordered kindle at amazon during the black Friday sale.I received the kindle with a ripped package. So, I contacted customer service to receive a replacement, but they refuse to send me the replacement.They told me that they can only provide me with return option with no explanation given.I am part of the amazon prime which promises free replacement.Not only that, i received a defective item, which means i am entitled for a replacement.Additionally, if i just return the item and buy the same one, i will no longer have the discount that i received when i bought it during the black friday.Ultimately, after long conversation, the customer service representative promised me a partial refund.However, i still have not received the partial refund.I contacted amazon again for the partial refund and they again claims that they do not have options to give me partial refund nor the replacement.Here i attach the conversation log as well as the picture of the ripped kindle package that i receive.Could you please get me either the replacement or the partial refund they promised?
Business Response
Date: 12/20/2023
Hello Wooyoun,

I'm **********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for reaching out to us.

We have reviewed your Order and attached images, I can confirm that there is no partial refund or a replacement option.

However, we can help return the item for a refund as the only best available option for this Order.

We appreciate your patience and understanding in this. Hope to see you again soon.

Regards,
*****
*****************************
Customer Answer
Date: 12/20/2023

Complaint: 21009742

I am rejecting this response because:
As i have explained in the previous response,I bought the item on Black Friday in a discounted price.
I received the defective item.
Therefore, Amazon should provide me a replacement.
I do not want refund as I will lose the discount when i repurchase the item.
Please provide me with the replacement not a refund.
Isn't it Amazon's duty to provide me with item that is not defective?
Thank you.
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 13, 2023 i placed an order on Amazon website, Order # ***-2479903-0483464.I received all items but the problem was one of the items is a printer and the **** was not working in this printer so i requested a return on November 14th and sent the item back on November 20th, then the status of the return on my account showed that the item has been received on November 27th and the refund will be issued 2-3 bossiness days. I still didn't get the refund and i reached out to them today and customer service told me that its normal and sometimes it takes longer that 2-3 days, and after 15 minutes i received an email from Amazon saying that they will not issue the refund before i send them my private information to send it to there 3rd party partner while refusing to tell me the reason or any information about where my private information like a government ID and then they will ask me for more information and i think that is invading to the privacy specially without explaining why. and they just refused to talk to me or issue any refund before i send my ID and any additional information they will request.
Business Response
Date: 12/18/2023
Hello *****,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I'm sorry to learn that about the problem with refund of the returned item and Id verification process. It is certainly not what we expect our customers to go through.

Upon reviewing, I see that since an abnormal activity has been noticed on your account, you were requested to submit identity proofs for verification and to receive further assistance.

For certain orders, Our Specialist team requires a government issued identity proof to investigate the order in question.

Protecting Your Privacy and the security of your data is and has always been a top priority for us.

This may include All Documents being disclosed to Amazon third-party service providers for the purposes of evaluating your claims and validating your identity for fraud and abuse prevention.

All personal information that you provide will be handled in accordance with our Privacy Notice, which you can review at the following link:

************************************************************************************

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Srilaxmi
Amazon.com
***********************************

Customer Answer
Date: 12/18/2023

Complaint: 21009729

I am rejecting this response because: Amazon is a store and has no right to have my personal information, just like when i go to shop at ******* they have no business asking for my personal information and ID.
And if your policy is to not issue a refund without having my personal information, thats ok and send the item back to me and also its ok to charge me for shipping coast.
But keeping the item after confirming Amazon received it and still not issue a refund is bullying and taking control of people and people's money.
And if Amazon continue to respond in the same bullying manner I will be reporting it as a fraud charge because i dont have the item and i paid for it.

Sincerely,

*************************
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
11-30-23 order 112-5248662-6789001 I bought a so-called refurbished cell phone I had to return it because of a bad battery wouldn't hold the charge after they approved the return and received my return now they want me to jump through hoops want a copy of my ID and other stuff and the money is just going back to the same card that paid for it they said something about suspicious activity on my account but when I call them on the phone they change their tune and said just in general throughout Amazon and I don't think they can legally hold my refund when they already accepted the return
Customer Answer
Date: 12/15/2023
I guess I can't delete my request but Amazon change their tune and refund my money after they said they wouldn't unless I jumped thru their Hoops so I'd like to cancel it but if I can't I understand
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 6, 2023, I ordered a pair of **** CRE-E10 hearing aids from Amazon. I paid the $1,298.00 cost with my bank debit card. I tried out the hearing aids after they were delivered, but I quickly decided they were not for me.On September 27 I initiated a return on Amazon's website. Following Amazon's instructions, I dropped off the hearing aids at a local *** store on September 28. According to my account information on Amazon's website, Amazon received the aids on October 2. As of December 14 I have not received my refund despite numerous online chats and phone calls with Amazon representatives.It's been more two months since Amazon acknowledged the return of the hearing aids. Amazon acknowledges that I returned the hearing aids and that I'm entitled to a refund of the $1,298.00. The company -- due to incompetence or dishonesty -- is simply refusing to refund my money either electronically or by mail.
Business Response
Date: 12/18/2023
Hello *********************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the Order ID: *******************.

I apologize for the inconvenience that you've experienced in this case.

Upon checking, I see that the refund was declined by the bank twice and unfortunately, there is no refund option through check.

However, if you are okay I can go ahead and issue refund through gift card balance.

Please confirm and I'll get this done for you.

I appreciate your understanding in this matter.

Regards,

Arun
Amazon.com
*****************************
Customer Answer
Date: 12/18/2023

Complaint: 21009644

I am rejecting this response because:
A gift card in the amount of $1,298.00 is of no use to me. I need the full refund in the form of a transfer into my bank account or a check mailed to me.
I have spoken to my bank ********* twice -- as recently as today -- and the bank assures me that there is no reason why Amazon shouldnt be able to refund my money directly to my debit card (****). In addition, at least a half-dozen Amazon representatives over the past several weeks have told me that Amazon would mail a check to me. In fact, the representatives told me that the check was being processed as of October 31, 2023.
It is absurd for Amazon to claim that it is encountering problems issuing the refund to my debit card. Over the past couple of months I have used that debit card (****) at least ten times to purchase electronics, books, clothing, and other items for a total of at least $500.00 without any problems.
I do not know why Amazon is lying, and I do not know why they are illegally and wrongfully refusing to give my money to me.
I appreciate what BBB is attempting to do. But it is important for you to know that Amazon is being dishonest with you and with me.
Sincerely,

*********************************
Customer Answer
Date: 12/19/2023
Please do not close this matter.
Amazons representative continues to offer me a gift card. The obvious problem with that is that the gift card could only be used to purchase other items from Amazon. A gift card is NOT the equivalent of cash, cannot be converted to cash, and I will NOT accept it.

As I wrote yesterday, my bank assures me that Amazon should be able to transfer the $1,298.00 back into my bank account without any problems. And, with regard to sending me a check, it is inconceivable that Amazon lacks the ability to process and mail a $1,298.00 check to me virtually instantly. The representative admits that a check supposedly is being processed, but other than a vague reference to a backlog, does not explain why it is taking a multi-billion dollar company almost three months to issue a simple refund.

The representative presumably is acting in good faith. But obviously that representative has a supervisor. And that supervisor has a supervisor. And that supervisor has a supervisor. Somewhere in the chain of command at Amazon there is someone who can fix this problem and get my money to me before Christmas. I need the money more than Amazon does.

I implore you to work with the people at Amazon to try to get them to put aside their scripts and find a solution to this problem this today.
Thank you, *********************************

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