Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,329 total complaints in the last 3 years.
21,817 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned a toenail clipper on 11/17/2023. Amazon received it about 3 weeks ago, but they are not refunding me and they are requesting outrageous private information from me just to get my refund of $6.51
Business Response
Date: 12/16/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-1728463-2127404 regarding refund for the item.

I understand that our concern team requested you to share the ** proof. Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.

Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Our team will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

If you wish not to share the requested information, you may continue shopping on Amazon, but you will no longer be eligible for a refund on the order above mentioned order. Also, you will not be able to investigate this order issue further.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
*****************************

Customer Answer
Date: 12/19/2023

Complaint: 21007099

I am rejecting this response because:
This is a refund for a normal order and Amazon already received the item back about a month ago. If you dont want to refund me, please send the item back to me.

Sincerely,

**********
Initial Complaint
Date:12/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've placed an order for Apple MacBook. Initial delivery date should be on Dec 12, however something wrong goes with *** and I've got message that my delivery is on hold. I've called *** and they told me to pick it up on 10 AM. I picked up this laptop, however when I arrived home and opened it I've noticed that package is tampered and when opened it I found there very cheap ASUS laptop which isn't working. I contacted *** and Amazon about this, but Amazon asked me for ID for some reason and for the package to be marked as delivered. How it can be marked as delivered while I received completely TRASH instead of my package? I served as a soldier in the army and I dont think I deserved to be treated this way after everything I brought to my country.Order ID: *******************
Business Response
Date: 12/17/2023
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us that you received the wrong item instead of Apple 2023 MacBook Pro Laptop M3 Pro chip with 12-core CPU, 18-core GPU: 16.2-inch Liquid Retina XDR Display.

A careful review of your account reflects that the correct information has already been provided.

Because we noticed abnormal activity on your account, we need your ID to verify the account holder before we can consider your request for a refund or replacement . We may also request additional information before granting your request.

The appropriate team has sent an email to you with instructions on how to share this information with Amazon. Once you submit your information, it can take up to 3 business days for us to finish our investigation. After this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.

Thank you for your understanding.
Regards,
Pratap
Initial Complaint
Date:12/14/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction: December 12, 2023 Order #***-3938447-3681811 I ordered the item and it says it was delivered on December 13, 2023 at around 1:30pm and says, It was handed directly to a receptionist or someone at a front desk. Signed by: me.Where I live there is and never was there ever a receptionist or front desk and I was not home so its clearly a lie. I cant sign something if I was never there. My delivery instructions have always said to ring the doorbell because the building is locked. If Im not home they leave it at the mailroom and take a picture which did not happen in this case. The driver also never took a photo of the delivered item. I called Amazon twice now and they are refusing to help me with a refund or to send me another item. It is clear that the driver stole the item and claimed to have delivered it when they clearly did not. Amazon has refused to refund me or send me another of the same item. At this point, its very clear that Amazon is supporting their drivers stealing from people and refusing to do anything about it.
Customer Answer
Date: 12/16/2023
This issue has been resolved. Amazon successfully delivered the item at no additional cost to me. Thank you
Business Response
Date: 12/16/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-3938447-3681811 regarding order delivery.

I'm sorry for the inconvenience caused due to the item delivery. Based on order details, I see that the replacement for the item is already created and delivered on Saturday, December 16, 2023.

I'll take this as feedback and forward it to our concern team to work on it so that such issues won't get repeated.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:12/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I'm *****, and I recently started using Amazon, which I learned about at my local library. In September and October 2023, I bought a bunch of things from Amazon for my friends and family. After that, Amazon kept sending me a lot of emails asking me to review the stuff I bought. So, I wrote reviews for all the things based on what my family and friends thought.But about three weeks ago, Amazon deleted all my reviews and said I couldn't write any more. I sent them many emails asking what's wrong, but I always got back the same kind of message from a computer. My grandson told me to include ******************* in my emails, but that didn't work either. I still got computer-generated emails from Amazon's Executive Customer Relations Office.I don't get why they're taking down my reviews. First, they ask me to review things, and when I do, they say there's something strange happening with my account and don't explain what's wrong. I just wanted to help by reviewing the things we use in our community.I am wiring this compliant after sending them 10s of emails without any resolution.
Business Response
Date: 12/28/2023
Hello *****,

Amazon has noticed some unusual activity on reviews submitted by this account. As a result, reviews were removed. If a review is removed because it does not comply with Amazon's Community Guidelines, the account that contributed the review cannot submit any new reviews for the same product.

Why am I receiving this message?
Customer reviews are meant to provide unbiased product feedback to help customers make informed purchase decisions. Any reviews that could be viewed as advertising, promotional, or biased will not be posted.

What does "unusual activity" mean?
This account's ability to contribute *** have been removed for one or more of the following reasons:

-- Reviews were posted in exchange for compensation, such as gift cards to purchase the product, product refunds, review swaps, or free or discounted products.

To learn more about this policy, please see our Community ******************** Guidelines (*****************************************************************************).

To contact us about this decision, please email ***************************************.

Amazon Review Moderation team
Customer Answer
Date: 12/29/2023

Complaint: 21006922

I am rejecting this response because: This claim is pure nonsense. I haven't received any compensation from Amazon or anyone for purchasing any product. Show me evidence to back up your assertion. I reject this accusation outright. I'll be returning all the products I bought that you allege I am compensated for.

Sincerely,

*******************************
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
this **** ****** close and stole my money
Business Response
Date: 02/02/2024
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use ********************** Services, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 1/25/2024.
Sincerely,
Shiv
Amazon.com
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Dec. 3, 2023, I ordered a jacket, ORDER # ***-4860879-3983451, from Amazon and it was the wrong size. I immediately reordered the correct size and started a return. I followed the instructions from Amazon and took the jacket to Khol's, who recieved the item on Dec. 6, 2023. I noticed on Dec. 11th the order states that "Refund Issuance Failed, contact customer service." I immediately contacted Amazon customer service who could not figure out what was the issue and said they would credit my money back to the original credit card within 3 business days. I check today, Dec. 14, and there is no credit, and my return still says Refund Issuance Failed. I immediately call Amazon customer service again, talked to three different agents, including a supervisor, none who could not help me, and then I get sent an email saying I now have abnormal activity on my account and I have to upload a government ID. I asked several times, what abnormal activity and they said they cannot see anything, they don't know. I am very upset and worried about privacy and my information getting stolen, but the customer service reps (who have not been helpful at all) say I have give out more of my personal information or I will not get my refund. I uploaded my ID, and now they are telling me to wait again. I have never experienced such awful customer service from a business. I am a long standing customer, although I am deleting my ********************** accounts including Prime and Kindle Unlimited after this and will be shopping elsewhere. I want my money back for the item I already returned and I want my government ID deleted from the server.
Business Response
Date: 12/16/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-4860879-3983451 regarding refund for the item.

Based on order details, I see that the refund of $42.11 is processed to your original payment method on Thursday, December 14, 2023.

You'll receive the refund within 3-5 business days and you'll receive the refund confirmation email to your registered email address.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
*****************************

Customer Answer
Date: 12/18/2023

Complaint: 21006814

I am rejecting this response because:
Thank you for crediting the money back for the return. However, you did not address the issue of my driver's license being deleted from your systems. I would like confirmation that this has been done. It would be in everyone's best interests, especially your customer's privacy, to have another way to identify individuals without compromising their identity.

Sincerely,

*******************
Business Response
Date: 12/20/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you are referring to your personal data which you shared as part of investigation.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

I can assure you that you data will only be used for you case investigation which is resolved and it will be removed from our system.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 12/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find accepting this resolution is the only option I have and I have to trust that they will actually delete my personal government ID that they required I provide. I would ask Amazon to revisit their policies on dealing with customers, especially good long standing customers, when they have a similar issue. Having to go to the BBB for a simple return is really ridiculous and that there is not an actual complaint department at Amazon is also extremely frustrating. I have cancelled my Amazon Prime membership and Kindle Unlimited membership and will shop elsewhere due to this experience. Thanks, and have a nice day.

Sincerely,

*******************
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It's ridiculous, Amazon is letting sellers post incorrect items, customers wasting time installing the product, then later to find out the item is not what was described. I bought LED strip, in seller description it said multicolor light and on the pictures it shows the lights having different colors at the same time. In example, you can see blue, green, red, yellow, etc. on the LED strip at the same time. I was super excited. When I got the lights, I spend 2 days installing this LED strip. Once I ran the power to the lights and connected to the app. I realized the led strip can only support single color at a time. I can't run multiple colors. I reached out to Amazon, and was told I can only return the item. I feel like this is on Amazon and the seller responsibility. I spend 2 days installing, and feel like I should be refunded money with keep the LED strip. It is functional, but it doesn't have the feature that was presented on the sale.
Business Response
Date: 12/17/2023
Hello ********,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble caused with product.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Situations such as these are very rare, and are corrected shortly after they are reported. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.

I've reviewed the order and see that it's returnable product. If product is not as excepted please return it for full refund with in the return window.

Return Window: January 31, 2024

Our ********************* guides you through the process and gives you options for a return mailing label:

*************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Representing my ***************** as it's maintenance supervisor on August 16th 2023 I ordered a book titled "DEWALT Plumbing Licensing Exam Guide (DEWALT Series), American Contractors Exam Services" from an Amazon seller using the name BookExcellence which is under the business name operating in ****** of ************** After waiting a month I didn't receive the book and by that time the seller charged my business card for the purchase. I have been extremely busy in my line of work and lost track of time so I did not reach out to the seller to inform them I hadn't received the book. Now my company is approaching the end of the fiscal year and must reconcile all of its finances so that brought my attention back to the book we never received. I contacted BookExcellence yesterday on December 7th, 2023 and asked them to resolve this issue and they provided the following reply. "Due to the amount of time that has passed I'm afraid we have no way of investigating this as it is outside of policy. All issues need to be reported within 90 days of an order being placed so they be resolved properly. Sorry for any inconvenience caused. *** Book Excellence"My issue with this reply is it takes no responsibility for the problem, rather it hides behind Amazon's policy. If you had been on vacation for 90 days in another state and a thief broke into your home and took ***** from you, do you think the police department would say you have no case because it took 90 days to learn of the theft? Is there a statute of limitation on theft?
Customer Answer
Date: 12/14/2023
Unless business is conducted differently in ****** compared to *****************, the company I have lodged a complaint on should have the receipt showing the proof of shipment along with the tracking number. In the U.S. we are mandated to keep all records of expenses including receipts for seven years. How can this business claim they have no way to investigate when they would have a receipt showing shipment of the book from just under five months ago?
Business Response
Date: 12/16/2023
Hello ******,

I'm Vishal from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint regarding an order placed on our website.

I apologize for the inconvenience that you have experienced.

Here I can process the refund in the form of gift card and you can use it on any of your future orders.

I request you to please reply to this email with a confirmation so that I can proceed further.

Thank you for your patience and understanding.

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 12/18/2023
Hello Vishal

I appreciate your offer of an Amazon gift card for the amount of the original purchase, however, after discussing the offer with my Director and the finance department, a gift card would not allow us to reconcile the charge made to the company credit card. Can you find a way to refund the money to the card that was used for the original purchase?

Sincerely

***************************
Housing Assistant
Maintenance Supervisor
NWRHA
********************

The art of life is a constant readjustment to our surroundings. ***************************

-----Original Message-----
From: Amazon.com <***********************************************>
Sent: Saturday, December 16, 2023 9:28 AM
To: *************************** <*************************************;
Subject: Your Amazon.com Inquiry - BBB Complaint #********

Hello ******,

I'm Vishal from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint regarding an order placed on our website.

I apologize for the inconvenience that you have experienced.

Here I can process the refund in the form of gift card and you can use it on any of your future orders.

I request you to please reply to this email with a confirmation so that I can proceed further.

Thank you for your patience and understanding.
Business Response
Date: 12/20/2023
Hello ******,

I'm Vishal from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint regarding an order placed on our website.

I apologize for the inconvenience that you have experienced.

Here as informed I can process the refund in the form of gift card and you can use it on any of your future orders.

I request you to please reply to this email with a confirmation so that I can proceed further.

Please be informed that gift card refund is the best and the only available option here.

Requesting you to understand our limitations.

Thank you for your patience and understanding.

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 12/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Customer Answer
Date: 12/21/2023
Hello Vishal

The link ****************************************** that you have provided takes me to a page that has "redeem another product voucher" inside a frame near the center of the page. This goes nowhere and does not provide a gift card. I hope this isn't supposed to be a joke Vishal because it isn't funny.

***************************
Housing Assistant
Maintenance Supervisor
NWRHA
********************

The art of life is a constant readjustment to our surroundings. ***************************

-----Original Message-----
From: Amazon.com <***********************************************>
Sent: Thursday, December 21, 2023 5:51 AM
To: *************************** <**********************************>
Subject: Your Amazon.com Inquiry - BBB Complaint #********

Hello ******,

This is Vishal from Amazon.com.

Firstly I would like to thank you for getting back to us.

Here I have now added a gift card of amount $98.43 to your gift card balance and it should reflect into your account within **** hours from now.

You can view your balance and activity here:

******************************************

I hope this helps! Have a great week ahead!

Regards,

Vish
Amazon.com
***********************************
Business Response
Date: 12/27/2023
Hello ******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email an order placed on our website.

Here I have now added a gift card of amount $98.43 to your gift card balance and it should reflect into your account within **** hours from now.

You can view your gift card balance and activity here:

*************************************************

You can also check for the gift card balance using the below link :

******************************************

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************

Customer Answer
Date: 01/02/2024

Complaint: 20978269

I am rejecting this response because: As of today January 2nd ***************************** my Amazon account with the balance described or any balance of any kind.

Sincerely,

***************************
Business Response
Date: 01/10/2024
Hello ******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email an order placed on our website.

Here I have now added a gift card of amount $98.43 to your gift card balance on the account through which the order was placed and it should reflect into your account within **** hours from now.

You can view your gift card balance and activity here:

*************************************************

You can also check for the gift card balance using the below link :

******************************************

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 01/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I finally received the reimbursement to my Amazon account in the amount of $98.43. I now consider this matter resolved.

Sincerely,

***************************
Initial Complaint
Date:12/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a pair of third party refurbished apple airpods 3 from Amazon on 11/18/23. They were received and the return was initiated 11/22/23. They were picked up11/24/23. They were received 11/27/23 and I was told a refund would be issued within two weeks. I called on 12/14 because I had not been issued a refund and I was told that I would need to provide Id before a refund is issued. They said that if I do. Ot provide Id that I would not receive a refund or the product back.
Business Response
Date: 12/15/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-5853774-3484221 regarding refund for the item you returned.

I understand that our concern team requested you to share the ** proof. Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.

Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Our team will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

If you wish not to share the requested information, you may continue shopping on Amazon, but you will no longer be eligible for a refund on the order above mentioned order. Also, you will not be able to investigate this order issue further.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned the filter recieved in order: 113-6249438-9508218 and was then charged for not returning it. I RETURNED it to ****** and like every single return I've made there in the last 6 months for Amazon, you guys tried to charge me for it again.That's fraud.Refund the full amount of this order to my account and stop charging me for returns I'm making or make return pickups free so you don't lose them.
Business Response
Date: 12/20/2023
Hello ****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the return charge processed on the order #***-6249438-9508218.

I've reviewed the details and see that a refund for $24.69 was refunded already on December 11, 2023. To help you with the refund of the difference amount of $24.70, I've worked with our internal partner team on your request and got the amount refunded back to your payment method.

You will see the refund for $24.70 processed to your card within the next 3-5 business days. You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

I hope this helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 12/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************

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