Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,836 total complaints in the last 3 years.
21,952 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am being refused a refund from Amazon, unless I provide personal identification. This unfair request is highly invasive, especially in a climate where fraud is prevalent. The refund will go back to the card used for the purchased, so there is no need for a company to virtually ask me for this info. They didnt verify me when I just placed an order for $800. *** called repeatedly, and they refuse to connect me with a manager. And, no one can explain the unusual activity is on my account. Total Refund Amount: $39.21.Amazon Incident Report 1. Order number:_112-8364048-2102643 2. Today's date:_12.13.2023 3. Date return item was shipped: rep confirmed that it was received. I do not see the ship date on the order, because the status now shows refunded then charged. The tracking and ship information was replaced with this information. My items are typically shipped back on the same day I request a refund. I have asked to speak with a manager several times, but no one will connect me. The tracking information for the original order is no longer available to me. With this information, *** can track the package to see if it was received. 4. How did you ship back your return?:_***_drop off.5. Description of the item returned:_Black, ************* Dress 3/4 Sleeves Plus.6. Have you experienced prior issues with returning items to Amazon?_Yes. Why not thoroughly verify if the item has been returned before charging for the item? Each time I have called in, they confirm that they see that the returned item was received. These extra steps that are required for me to correct your mistake (get a refund for a charge that should not have happened) do not make for a good customer experience. pausing my day to call in and locate item numbers, ship dates, etc. is highly inconvenient and could be avoided all together if Amazon would do a more thorough job of checking the return status on all items that has the potential of being charged for a 'non-returned' item.
Business Response
Date: 12/17/2023
Hello Kuaretta,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the returned item Clergy Church Dress for Women 3/4 Sleeve Plus Size Elegant Pencil Fishtail Dresses with Tab Insert Collar (X-Large, Black) Order ID: *******************.

A careful review of your account reflects that the correct information has already been provided.

Because we noticed abnormal activity on your account, we need your ID to verify the account holder before we can consider your request for a refund or replacement . We may also request additional information before granting your request.

The appropriate team has sent an email to you with instructions on how to share this information with Amazon. Once you submit your information, it can take up to 3 business days for us to finish our investigation. After this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.

Thank you for your understanding.
Regards,
Pratap
Customer Answer
Date: 12/21/2023

Complaint: 21009005

I am rejecting this response because:
I submitted the government ID that was requested on December 13, and again on December 18. Their notice says to contact them after three days to find out the status of the refund. Once again, I called Amazon. This is the fifth call about this one refund. I was just told that the government ID that I upload it was not validated. I have two letters of confirmation that they received it. Im being asked to start the **************** again. I do not except what they are suggesting, because it is not working.

Sincerely,

Kuaretta ********
Business Response
Date: 12/30/2023
Hello Kuaretta,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the returned item ************** Dress for Women 3/4 Sleeve Plus Size Elegant Pencil Fishtail Dresses with Tab Insert Collar (X-Large, Black)" Order ID: *******************.

I'll issue the refund of $39.21 to your Amazon gift card balance.

Please let us know if you would like us to proceed with the gift card to your Amazon account.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to ***********************************************.
Regards,
Pratap
Initial Complaint
Date:12/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered several items, and 3 items need returned 2 of which are items that the description of product are not as described and 1 item in which is much larger than an XL even though labeled as an XL. We live in rural ******** in an area in which we can not get internet without paying over $00 a month meaning we have no computer nor a printer which every printer we have found requires wifi to even set up meaning we have no way to print return label. We live 50 miles from an *** store for return, And a drop off location is closer but in order to print return label we must go to a library and pay and it will be a paper label. I explained this to Amazon. To get a printed label sent they are charging me, to come pick up items they are charging me and to take it to a *** location I'm still having to pay for gas and time. I voiced my concern and complaint and they refuse to so anything about it. Orders are as follows:Order #***-7106383-8635448 2 items are:Fake Teeth, 2 PCS Veneers Dentures Socket for Women and Men, Veneers for Temporary Tooth Repair Upper and Lower Jaw, Protect Your Teeth and Regain Confident Smile, Bright White ****** ***** Dentures Do it Yourself Full Set of Top and Bottom Fake Teeth, for Improve Smile, DIY Denture Kit Easy and Convenient, Fake Teeth Repair Missing Teeth, False Teeth for Protect Your Teeth ****** ***** Second order Order #***-5654667-3638619 Carhartt mens Loose Fit Firm Duck Insulated Bib Overall ****** ****** Amazon is punishing rural customers by charging them in some way shape or form for returns. This is unacceptable.
Customer Answer
Date: 12/17/2023

Complaint: 21008968

This, is **************************** I am currently waiting for said return labels which again I am being charged for because "its policy" to be charged, while i do not have a *** store near my community that will return without a label. I live in a rural area the closest store is 53miles away, we live in an area that internet is expensive and can only get 3mps internet and you are maxed at 5gigs so again I have no pri yer available to print from. While I will sent the items in once I have a return label, my complaint is to have them pick the item up st my residence it costs me nearly $10 on am item that weighs less than 1lb, and yet to have them send me a return label I am being charged as well... I pay to be a prime member, so it's perfectly acceptable for them to take my money every month even if I do not order anything, and let's be honest we do not complain about it, yet on a return for an item purchased through their company to individuals who live 53 miles from a *** store and items non returnable through a Kohls location because that is ***** miles away which we offered to take the item to yet again its we are taking this money out of your return is unacceptable. I will send you an email when we receive the labels for return in the mail, however as of Saturday we had not received the labels in the mail.
Thank you,
**************************;

Business Response
Date: 12/17/2023
Hello ***************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Appropriate returns have been created and confirmed on December 14, 2023. We request you to please return the items for refund.

Regards,

*****
Amazon.com
*****************************
Business Response
Date: 12/19/2023
Hello *******,
I'm ***** from Amazon.com.
I request you to please check the return labels which were already generated on December 14, 2023.
We have also sent confirmation emails on the same date with appropriate return and refund estimate information.
Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased MacBook and expected delivery on 12/1, package was rescheduled to 12/8, did not arrive and was told due to logistic and human error there's a further delay please wait for 24 hours. Due to the content someone will have to be at home to sign for the package. Stay at home for 12/9 which did not show, contacted amazon and was promised it will be delivered within 24 hours, waited on 12/10, 12/11, 12/12, 12/13 with same reply from amazon, and was told amazon will compensate for the delay, as missing work due to agent promised will be delivered within 24 hours. on 12/13 was told in order to reach supervisor please compete incident report, which I had completed for supervisor to contact me. On 12/14 amazon.com website noted refund completed, case closed. Contacted amazon who said because refund is complete, no additional task can be done. I have waited at home for 8 days because amazon instructed me to wait and promised delivery in 24 hours, without approval from me, amazon refunded and said case closed, zero compensation as it was promised previously. Prior support even noted we will refund you in full, you can keep the laptop as compensation for your time. I expect amazon to compensate as they have promised by their agent.
Business Response
Date: 12/17/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the delivery issues with your order MacBook.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the order number pertaining to the issue for research.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to ***********************************************.
Regards,
pratap
Customer Answer
Date: 12/18/2023
message from Amazon BBB noted can not find any record, it is very convenient that record disappeared I only have one screenshot of communication with their agent and order number from amazon.
Business Response
Date: 12/20/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund and delivery issues with your order Apple 2023 MacBook Pro Laptop M3 Pro chip with 11-core CPU, 14-core GPU: 14.2-inch Liquid Retina XDR.

I apologize for the incorrect resolution provided to you by one of our previous representative. I've forwarded the feedback to the leadership so that the agent can be coached.

Upon checking I see that the refund of $1933.93 has been issued to your original payment method on December 13, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

We are unable to process a replacement for this order as the refund has already been issued.

I've issued a $20 gift card to your Amazon account for any inconvenience. These funds will be automatically applied to your next order. You can view your gift card balance and activity here:

*************************************************

I've also forwarded this feedback to the logistics team for further review on it. That team will investigate and take action on this issue.

Thank you for your patience and understanding.

Regards,
Pratap
Customer Answer
Date: 12/20/2023

Complaint: 21008785

I am rejecting this response because: unacceptable that Amazon support has noted due to "logistic issues and human error that had caused the initial delay, please wait for another 24 hours, it will be delivered" This response was given after missed the 12/1 delivery date, and repeated on 12/8, 12/9, 12/10, 12/11, 12/12 and 12/13 requiring me asking one family member to stay at home waiting for package requiring signature PER AMAZON SUPPORT, caused significant issues at home waiting to sign for one package that amazon has admitted for logistic issue and human error.
Multiple times I was told supervisor will email me regarding updates since 12/10 and will receive response in 24 hours, which never occurred. Finally I was told to fill out a form for supervisor to respond, I never requested or approve for refund to cancel the delivery. On 12/14 I received refund/cancellation status and supervisor's response was "you received your refund, there is nothing I can do now" and when I asked who authorized the refund, supervisor could not provide an answer other than "refund has been provided" This sounds like amazon had deliberately refunded so there is no need to address issue where caused significant issue at home, waiting for a package I was repeatedly promised will be delivered in 24 hours, and a full compensation after delivery of laptop.
As per screen capture, I will accept what Amazon support has communicated, delivery of the package and provide full compensation.

Sincerely,

**********************
Customer Answer
Date: 12/20/2023
not sure how the complaint has been closed given the company did not deliver what its support promises. Amazon should be held accountable for what their support noted.
Initial Complaint
Date:12/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased and item from Amazon ON December 4th and Received it on the 6th of December SMARTLINER All Weather Custom Fit Black Cargo Liner Behind The 2nd Row Seats Compatible with 2023 Kia ******** (Does NOT fit with Subwoofer in Cargo Area) ORDER # ***-0627093-0217864. However I had returned the item on the Friday the 8th of December dropping it off at *** tracking 1Z9E78519023351535. It is now December 14th 2023 Amazon says they have not received the item, and *** stated its lost in transit so call Amazon for a refund. Which I did call and they kept giving the run around on the refund that I had to wait it long but it has been long enough time for them to issue the refund and as I even told them *** seems to have lost the item in transit. All I want is my refund for the item I returned.
Customer Answer
Date: 12/14/2023
Another chat with Amazon no guarantee on refund
Business Response
Date: 12/17/2023
Hello *****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Upon reviewing the complaint details, I see that you are referring to refund for the item returned in Order#***-0627093-0217864.
Please know that once the carrier has received your return package, please allow up to 30 days for your return to be processed and to receive your refund.

If you don't hear from our ************** by December 30, 2023 please contact our support team for further assistance.

***********************************************************************

We appreciate your patience and understanding and hope to see you again soon.
Regards,

*******
Amazon.com
*****************************
Customer Answer
Date: 12/17/2023

Complaint: 21008530

I am rejecting this response because: The item was returned as per tracking information says delivered to Amazon. I have returned things back to Amazon in the past that never has taken 30 days for a refund to be refunded back to my credit card. I also get different information from customer service saying it was not returned and it was so I am not sure what is going on with Amazon. But all I want is my refund for the item that was returned. I have been a customer for years and a ********************** member and have never had so much of a hassle getting a refunded for returning an item. This such a horrible experience. Makes me rethink my Prime membership and Amazon as a company. Please refund me my money for returned item I have already provided all information stating it was returned.

Sincerely,

*************************
Initial Complaint
Date:12/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is not refunding me for an item i returned and that they are requesting outrageous private information from me just to get your refund. i do not feel comfortable sending out private information to a stranger. Order Placed: November 24, 2023 Amazon.com order number: 114-3404329-9369846 Order Total: $325.33 i have yet to be refunded for the shampoo
Business Response
Date: 12/17/2023
Hello *******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to refund for the item returned in Order#***-3404329-9369846.

I understand that our concern team requested you to share the ** proof. Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.

Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Our team will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

If you wish not to share the requested information, you may continue shopping on Amazon, but you will no longer be eligible for a refund on the order above mentioned order. Also, you will not be able to investigate this order issue further.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

*******
Amazon.com
*****************************

Customer Answer
Date: 12/17/2023

Complaint: 21008444

I am rejecting this response because:
This is a violation of my privacy !
Sincerely,

*******************************
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Per my conversation with Amazon customer service on November 26, I asked for help in returning items for a number of orders and "Nawab" assured me that all orders that I gave would get return labels so that I can drop the unused items at the *** store (no mention about any restocking fees). Some return labels were generated on the spot, while others did not come through. I was asked to wait 1-2 hours to see the rest of the labels in my inbox. No additional labels from the Nov26 processing came through as of ~3 weeks since then. In the meantime, I've attempted to contact customer service several times with little success. I would like Amazon to review my November 26 conversation and make things right for me:Orders from Nov26 that did not get processed for return:114-0789251-9625014 114-1192074-9975463 113-0140082-2125052 114-0328026-1778649 114-3186906-0432258 114-5829190-3171424 Orders from Nov26 that were processed with undisclosed restocking fees (spotted them while reviewing a return status):112-7365575-5969844 : Restocking fee of $2.00 112-9885577-0493067 : Restocking fee of $4.14 112-5333391-1720250 : Restocking fee of $17.43 112-0774544-9897039 : Restocking fee of $6.66 113-3223017-2261820 : Restocking fee of $1.84 Total restocking fees for these 5 orders: $32.07
Business Response
Date: 12/17/2023
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the return label and refund for the returned item.

I'm sorry for the incorrect resolution provided to you by one of our previous representative. I've forwarded the feedback to the leadership so that the agent can be coached.

Upon checking I see that the return window was expired for Order ID: *******************, Order ID: *******************, Order ID: *******************, Order ID: *******************, Order ID: ************************* ID: *******************, hence we will no longer be able to accept the return for these items.

You have been charged for restocking fees as the order 112-7365575-5969844, 112-9885577-0493067, 112-5333391-1720250, 112-0774544-9897039, 113-3223017-2261820 were returned after the return window was expired.

Unfortunately we are unable to issue the refund for restocking fees in this case.

Your patience and understanding are greatly appreciated.
Regards,
Pratap
Customer Answer
Date: 12/18/2023

Complaint: 21008431

I am rejecting this response because no action was taken by the business to correct the outcome of the November 26 CS conversation - no returns were initiated for the remaining items and the restocking fees mentioned in the complaint have not been refunded. This is an issue on the part of Amazon and need to be resolved since the company acknowledged the mistakes made by the customer rep during the beforementioned help session. Simply coaching the representative does not solve my issues with Amazon. As a Prime member, I am even more concerned with this outcome...

Sincerely,
*******************
Initial Complaint
Date:12/14/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
NOCO Jump pack purchased on 11/4/23, did not charge out of the box. I initiated a refund from Amazon, it was picked up by *** on 11/8. 2 items were picked up that day, the other item was refunded within the week. This item is still not refunded despite me having called Amazon 3 seperate times, their customer service representatives confirming they had received the return, but that I needed to wait for the refund. Their return department in general has suffered the last 6 months, I will not do business with them anymore.
Business Response
Date: 12/25/2023
Hello *******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

To help you with this, I've worked with our internal partner team on your request. They have confirmed that have reviewed the complaint details and responded as below:

"We apologize that you haven't yet received a refund for order #***-1542270-8851458. We're happy to assist you further.

Please reply to this the email with your responses to the following questions in English or Spanish. You must reply from the email address associated with the Amazon account that you used to place this order.

Youre able send your responses directly in an email or through an attachment such as a PDF or JPG file.

To be considered for review, the Incident Report has to be submitted on or before this date: 24-January-2024. Send one set of responses for each package containing an item that you returned to Amazon but haven't yet received a refund.

After you submit your Incident Report, you may be asked to complete additional steps before we can complete our investigation.

Incident Report

1. Order number:_______________

2. Today's date. (MM/DD/YYYY):_______________

3. Date return item was shipped. (MM/DD/YYYY):_______________

4. How did you ship back your return? ( For example: *** picks up, *** drop off, mailed with ***** or ************* *************** etc. ):_______________.

5. Description of the item returned (item name, color, size, quantity, etc.):_______________.

6. Have you experienced prior issues with returning items to Amazon?_______________"

Please write back with Incident Report so we can forward the details to our team who are working on this case and help you with resolution.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought the monitor GIGABYTE M32U 32'' on Amazon (ORDER # ***-6055029-6689009) and i have returned it on Nov 7. And Amazon have received the Item on Nov 10, But since then i still haven't received my refund yet. There was an expected refund date shown on my account and it kept getting pushed back and now it show nothing. I've tried contacted amazon chat agent and each time they give me the different refund date. On Dec 6 an Amazon agent i spoke with said ''the item has already been received in our fulfillment center, the delay of the item is because of the item cost. But no worries you will received your refund on Dec 14, i can assure you that on that date you will receive the refund'' And then on Dec 14 today i contact another agent and they said ''your item on way to the seller and you will receive your refund within 3 to 5 days'' Amazon customer service agent keep lying to me and i still have no idea when i will get my refund.
Customer Answer
Date: 12/14/2023
Providing more image
Customer Answer
Date: 12/16/2023
I've contacted my CC to dispute the transaction because Amazon agent keep lying to me and they said they can't refund my money and cut me off, so this complain is not needed anymore
Business Response
Date: 12/17/2023
Hello ***************** Thai,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to refund for the items returned in Order#***-6055029-6689009.

On checking, I see that return was received, hence I've processed refund in the amount of $649.99 to the payment method used on the order and you should see this posted to your card statement in 3-5 business days.

I hope this helps. Have a great weekend!!

Regards,

*******
Amazon.com
*****************************
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I am *********************************, and I am writing to request your help to reach out Amazon and reinstate my seller account MarsicanoOne as it was deactivated. I have been informed that this deactivation is allegedly linked to another seller account, *************** I want to clarify that this deactivation is an error, as there is no affiliation between my account and *************** I kindly request a comprehensive review of this situation to rectify the misunderstanding and reinstate my selling account.The issue at hand stemmed from using a third-party service provider with a shared address, which was designated as a RETURN ADDRESS in BOTH our seller account. This address belongs to ******************* East LLC, a *********** utilized by both MarsicanoOne and ************** for inventory storage, packing, and shipping to customers and Amazon fulfillment centers. Indeed, products from my Removal order IDs qyQUV2DPrs and FdKJBCRyhg were set to be delivered to the address mentioned below.Shipping To:********************************************* ** The address mentioned above has been removed from my account and it's phone number. My seller account operates independently and is entirely separate from any seller account, particularly *************** There is no connection or association between the two accounts whatsoever. They are distinct entities, and I affirm their independent nature.I am hoping for a positive response. Sincerely,********************************************** **********************
Business Response
Date: 12/17/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 17th December.
Thanks,
Amazon.com
Seller Performance
Initial Complaint
Date:12/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has been charging me for prime, audible and music. I reach out to amazon numerous times. All they do is ******* me from one person to another to another they tell me they're going to credit my account back but yet they never do this has been going on for well over a year. On 5/04/23 i was charged $5.32 for amozon music that I did NOT aprove of or ordered. June 8th 2023 I was charged twice for the amount of $15.98 which totalled $31.96 then they charged me again $139 on the same day for Amazon Prime. They are charging me for yearly and monthly but yet i did NOT order any service from amazon. Also on 7/5/23 for $5.32 and on 7/19/23 for the amount of $7.45, 8/4/23 $5.32. I have numerous deduction from my checking account. I have many, many more deduction from my account up till 11/6/23. I have not and did not want or subscribe to any of amazon service. I spent hours and hours on several different days on the phone to amazon to be transferred from one person to another to another to another to another to be lied to saying that they would credit my account back but yet I never received any credits. I've been in touch with my back and disputed charges, but they tell me the dispute is to old, which is unjustified because this is fraud. I am out hundreds and hunders of dollars. The banks should of never did away with paper statements. I work 2 jobs just to live and cant get any help with amazon to stop taking money from my account. I was told by amazon when i told the my email address, they told me there is another one on my account but won't tell me what email it is who it is but yet it's my account I've tried to close this account numerous times throughout this past year but yet Amazon seems to just keep reopening it and rededucting money from my account I'm getting very upset and I need someone to help me stop them for committing fraud.
Business Response
Date: 12/25/2023
Hello *****,

I'm **********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We apologize for the inconvenience caused with your account and charges.

I have reviewed your account for these charges but unable to locate on your Amazon account.

Since we were unable to find an account with the information you have provided, I recommend you dispute this charge directly with your bank. To avoid any additional unauthorized charges, I also recommend asking your bank about the possibility of having the card reissued.

We look forward to seeing you again soon.

Regards,
*****
*****************************

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