Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,772 total complaints in the last 3 years.
21,915 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/17/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/13//2023 i i applied for prime access at the reduced membership payment of $ **** monthly istead of the full monthly payment of $14.99 a month since i am disabled and am on mediicaid amazon withdrew $7.42 for the access monthly fee i provided proof verification 4 times amazon then cancelled my membership and kept the $7.42 .ihad ordered a new cell phone from amazon which was prime 2 day shipping could't get it activated it was listed as unlocked when i contacted customer service they said the wrong item had been sent out.they would send out the correct one at no charge but it woulden' arrive untill 12/21/2023 didn't think anything obout it 12/15 /2023 was when i talked to customer service. When i went to ********************'s website on12/16/2023 i found out that my prime membership had indded been cancelled. So instead of 2 day shipping i will have to wait a week to get a replacement cell phone to replace the one i have now which is failing.that means i have no way of contacting emergency road service through thier app because the wifi and bluetooth are cutting out constantily. The straw that broke the camels back was when i used the prime app it said my membership would bee good untill12/21/2023
Business Response
Date: 12/19/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the Discounted Prime membership and your order is delayed.

Upon checking I see that the Prime membership is cancelled on your account. I've issued the refund of 7.42 USD to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another. Please re-subscribe to discounted Prime membership from the link included below.

You may qualify for Prime Access if you have a valid, active EBT (including SNAP, WIC, and TANF) card. Those who receive ********* WIC, Food Assistance, TANF, Economic Impact Payment Card, Low ****************** Assistance Program, ******************************** Tribal Temporary Assistance for Needy Families, Direct Express, or ************** Lunch benefits may also qualify. To determine your eligibility, visit the following link:

www.amazon.com/primeaccess

At this time, only active EBT card holders or recipients of certain government assistance can register for Prime Access.

For more information, go to ************************************************************************************

While I tried researching the issue, I was not able to locate any information regarding the order that you tried to report to us. Please share the order number pertaining to the issue for research.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to ***********************************************.
Regards,
Pratap
Customer Answer
Date: 12/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******************************
Initial Complaint
Date:12/17/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is regarding Amazon order # *********************** ***-9566672-0969049 (Amazon combined two orders into one package)Amazon account: ***************** *** tracking # 1Z82AA931354429957 ********************************************************************************* The orders should have shipped to "*****************************************************************************" as the receipt indicates. The package never arrived here, as the *** tracking indicates. Please have a look at the detailed tracking info from *** (attached screenshots), because it shows problems with this shipment:1. It says delivered to residential. (Wrong. It should have been delivered to the warehouse of a business)2. Unrecognized signature -- ALKNAAN (This is not anybody known at the warehouse)3. City delivered is wrong (It says ******. it should be New Castle.)I reached out to Amazon Chat for a refund for the lost package. They told me to email them at freight-forward-***************************** so I did. It has been over a week without a single response.
Business Response
Date: 12/20/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us that you did not receive your Order ID: *********************.

Since this item was sent to a freight forwarder, I'm not able to replace or refund the item. I recommend contacting your freight forwarder for more details. However, if the order is returned to us, we will process the refund to your account automatically.

Thank you for your understanding.
Regards,
Pratap
Customer Answer
Date: 12/20/2023

Complaint: 21016189

I am rejecting this response because:
I have attached a forwarded email from the freight forwarder (Max********s) stating that they did not receive any package. I do not appreciate your LACK of understanding--it is clear I have NOTHING to return because the package did not even arrive. As *** tracking shows, it was delivered in another city (**********).

Sincerely,

*********************
Initial Complaint
Date:12/16/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Requesting outrageous private information from me. I've verified my account while on the phone with customer service. If ********************** feels I'm not who I say I am then why not lock my account for my protection. There is absolutely no need for my personal information.Amazon is refusing to refund my account unless I provide my driver's license and fill out a form stating I did not get the merchandise even though their system shows the proof. The ******* is literally screenshots from their own website.**** have proof of merchandise I ordered on November 8th never being delivered and part of the order returned due the incorrect item being sent. Attached you will find copies of the information request from Amazon regarding order #***-8504192-5537046 Also attached is the tracking info the order TBA309701627953 Tracking shows Undeliverable returned to seller damaged in transit 11/15/23 *** return for the only portion of the order I received and it was sent back because it was the wrong item. **** received this a almost a month ago.1ZR9Y1900320099949 Returned delivered to amazon 11/24/23 I want my refund.I spend over an hour on the phone tonight with 4 customer service reps. **** said if I do not give them my state id in 6 days then I will not get my money back.
Business Response
Date: 12/19/2023
Hello,
I am Mahendra from Amazon.com.
I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-8504192-5537046 regarding refund for the item.

I understand that our concern team requested you to share the ** proof. Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.

Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Our team will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

If you wish not to share the requested information, you may continue shopping on Amazon, but you will no longer be eligible for a refund on the order above mentioned order. Also, you will not be able to investigate this order issue further.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 12/19/2023

Complaint: 21016156

I am rejecting this response because the undelivered package was turned around in transit by the carrier due to damage in transit and tracking hasnt been updated in a month. The carrier was amazon.com prime delivery company. The order was never even attempted to be delivered and ive waited over one month and you're keeping my money anyway? That's theft!
Is your request for identification legal and outlined in your terms and conditions? Do you ask all your customers that don't get there packages with your own shipping company for identification?
This is on Amazon not me.
I refuse to show identification and it's illegal to keep my funds if you have proof of non reciept of the goods PERIOD.

Sincerely,

*******************************
Customer Answer
Date: 12/19/2023
Picture proof of the wrong item sent to me. The listing is white, this is silver.This was sent back to Amazon and received by them. I still have not been refunded
Initial Complaint
Date:12/16/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've had an Amazon account for over 10 years without incident, used frequently, and a prime subscriber. I had a fraudulent charge through Amazon pay thst I reported both to Amazon and my credit card company. Amazon wrote back and told me they agreed it was fraudulent and would request my cc company to rule a charge back in my favor. Except they locked my account and then after telling me that told me that I needed to pay the amount of the fraudulent charge. Repeated attempts to contact them and explain how their own emails contradict each other did nothing expect them deciding months later to permanently close my account..Except they didn't close my account, as I still get automated emails about the account yet I'm unable to log in and delete my information or stop the commications. I've emailed them to try to at leadt get them to delete my information and actually DELETE the account, and have never received any replies. I've been completely cut off and no longer have the ability to remove my information, but I and I no longer have access to any related materials or information to my account such as purchase history or digital purchases.
Business Response
Date: 02/19/2024
Hello,

We have decided to reinstate this customer's account.

We sent an email to the customer informing them of this decision on February 19, 2024.

Sincerely,

*****
Amazon.com
Customer Answer
Date: 02/27/2024
Just want to update that my complaint has been resolved in a way that I'm satisfied with.
Initial Complaint
Date:12/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a **** a6700 camera and received an old random camera that was clearly used that said a6400. I have pictures proving this and showed how the package was never sealed. Upon a lot of time wasted Amazon told me to return my product. I returned it and now they forced me to submit my ID to be reviewed by an unnamed third party otherwise they would keep the package and my money! I am a working class citizen and this kind of blackmail is unacceptable considering I am a long time user of the service and a ********************** member! I have no idea what company or where these pictures of my ID went and fear that my identity will be stolen now! I never had to submit of ID and its barcode before and they forced me to do it! I am working class and this huge company is trying to rob me of my personal private information, money, and time! I fear that my identity may be stolen now. They also clearly dont care about fraud which was the excuse for asking to take my ID because they still allow purchases to be made on my account which would not be the case if they cared about fraud. The company just wants it to be hard to return products that are fulfilled incorrectly at the expense of the consumers personal dignity, privacy, and financial expense! This kind of behavior from a huge company is highly disturbing and needs to be investigated as I am a long term prime member and no random customer! They are blatant about taking peoples personal information by forcing them to give it to them or no refund and they keep your return! So in the end its either send your front and back of ID or they keep your defective product and money!
Business Response
Date: 12/19/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the returned item Sony Alpha **** - APS-C Interchangeable Lens Camera with **** MP Sensor, 4K Video, AI-Based Subject Recognition.

Upon checking I see that the refund of $1,502.85 has been issued to your original payment method on December 17, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Thank you for your patience and understanding.
Regards,
Pratap
Initial Complaint
Date:12/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an item from Amazon like normal and noticed that 15 out of the 16 items of the charger inserts were missing. I just opened my package and notified Amazon. I asked if they could send me the missing insert piece and then the *** stated: We cannot issue you a refund UNTIL you provide proof of your identity. First of all, I have never sold anything on Amazon. I am solely a buyer not even **** asked me for identity confirmation. Secondly, I did not ask for a refund. I asked for them to ask the seller to ship the missing piece. They accused me of getting too many refunds yet they are the ones who automatically refund everything. I tried to report an inaccurate description on an item I bought that stated it was strong enough for climbing yet the clip clearly said NOT FOR CLIMBING so that is a liability and danger hazard and I told them to tell buyer to revise their description, but instead Amazon sent to buyer as a complaint for refund. I am not asking for a refund. I either want the missing piece and/or an equal exchange, but I am definitely NOT sending my ID, or passport or birth certificate or social security number. It sounds like a scam and IDK why I am being asked 4 this ridiculous information. I have shopped on Amazon for decades and have never been asked for such a thing.
Business Response
Date: 12/19/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the missing parts from item Belker 90W Universal Laptop Charger AC ************* Cord with USB C Replacement for **** HP **************************** Samsung.

A careful review of your account reflects that the correct information has already been provided.

Because we noticed abnormal activity on your account, we need your ID to verify the account holder before we can consider your request for a refund or replacement . We may also request additional information before granting your request.

The appropriate team has sent an email to you with instructions on how to share this information with Amazon. Once you submit your information, it can take up to 3 business days for us to finish our investigation. After this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.

All personal information you provide will be handled in accordance with our Privacy Notice, which you can review at the following link: ************************************************************************************.

Thank you for your understanding.

Regards,
Pratap
Customer Answer
Date: 12/19/2023
Complaint: 21016032

I am rejecting this response because:
BBB you can close this complaint. I am only rejecting their response and I do not accept it. My closing statement to Amazon is if they truly thought there was suspicious activity on my account they would freeze the whole thing and not allow new purchases, but their privacy blackmail states only this order will not be addressed unless I provide a government issued ID, but I can continue shopping and buying new stuff. That makes absolutely no sense. They will not be getting my business anymore. I will be closing the account and store credit card once I retrieve all my data.
Thank you to the BBB & f*** Amazon.

Sincerely,

*******************************
Initial Complaint
Date:12/16/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned some items to Amazon and then when I called to know the status of my refund they said that the items were received but that they need my ID info. I sent my ID info once and they said that I have to send it again to make the process faster, I sent it again 2 more times and they keep stalling meanwhile my card keeps charging me interest from that purchase. I just want the money back to the original payment method since they told me that the items were already received. Order Details Ordered on November 2, 2023 Order# ***-7177889-6264213 *********************** ************************************************************************************************************* Payment method Amazon Store Card ending in **** Order Summary Item(s) Subtotal:$384.99 ************************* Free Shipping:-$2.99 Total before tax:$384.99 Estimated tax to be collected:$28.98 CO Retail Delivery Fees$0.28 Grand Total:$414.25
Business Response
Date: 12/19/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the returned items from Order ID: *******************.

I've issued a refund of $413.97 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Thank you for your patience and understanding.
Regards,
Pratap
Customer Answer
Date: 12/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:12/16/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon reps have refused to offer me a refund unless I upload my personal ID. Ive been a customer with ******************** for many years and have never experienced this. They will not complete my refund and have now charged my card two times for the anoint of $68.97 and $16.45.
Business Response
Date: 12/24/2023
Hello *****,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry to hear about refund and a charge on your Order.

I'd love to assist on this, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

Regards,
*****
*****************************
Customer Answer
Date: 12/31/2023
I have called and responded to amazon. They have not given me a resolution, so this case is still open.

Business Response
Date: 01/16/2024
Hello,

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for any inconvenience caused.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

Thanks for your understanding.
Initial Complaint
Date:12/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is steeling money just like the charge for prime they are holding cards back I had a bad video card I sent the video card back they gave me 30.00 out of 37.95 and said its a restocking fee what are they gonna do send it to someone else and do the same thing. I WANT MY MONEY BACK ALL OF IT. The cards my family bought the same thing the drivers dont work. Im contacting my bank and my card was deleted in thier system i say its still thier these people lied rite to my face on the phone for a billion dollar company I wonder if they can lose everything
Business Response
Date: 12/19/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the returned item PowerColor *** Radeon 240 4GB GDDR5 Graphics Card and regarding your Prime Membership.

Upon checking I see that you have received the refund of $30.35 after the deduction of restocking fees $7.00. You have been charged for restocking as the item was returned after the return window was expired. Unfortunately we are unable issue the refund for the restocking fees.

I've checked your Prime Subscription details and see that it is paused due to billing failure. If you want to continue using Prime benefits, please re-subscribe.

Thank you for you patience and understanding.
Regards,
Pratap
Customer Answer
Date: 12/19/2023
these people had me4 send it to them because the support for video card these is none amazon is robbing people that video card was bad they said the only way to do it was to give my money back i need help becaiuse if i dointy get my money back I WANT IT IN *************
Customer Answer
Date: 12/19/2023

Complaint: 21015947

I am rejecting this response because:

Sincerely,

Caesar Cunaccia
The video card was bad i contacted the company no response 3 time they ***t have support called amazon because i bought the card directly from amazon and thjey told me on the phone the only way we can do this is to give my money back i said i want another card they said they were out of stock and the only way they can do it is to refund my money. So what they did was clearly rob my money and it was premeditated they new what they were gonna do from the bat. They sold a video card that the antivirus was deleting the driver because it was incomparable with windows and now they are gonna sell it to another sucker and charge him a restocking fee on a bad video card from the start. YOU HAVE OFFSHORE EMPLOEYES THAT ARE TRAINED TO ROB THE CUSTOMER. This what is being *** is a class 1 felony stealing money as a restocking fee
Customer Answer
Date: 12/20/2023
you know what happens to scum of earth you are gonna see you theives you should learn some manners yopu offshopre dirt
Customer Answer
Date: 12/20/2023
DIRT ALWAYS GETS STEPPED ON
Customer Answer
Date: 12/20/2023
know where it gets handed down to your children they will see the real theives my father told me when i was young im seeing the dirt of life as it is now you will all get it back garbage always does
Customer Answer
Date: 12/20/2023
the bbb is nothing GOD is something im going to watch you suffer before i die the billion dollar garbage
Initial Complaint
Date:12/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a phone case an they sent the wrong phone case twice. An I keep getting a attitude from customer service reps
Business Response
Date: 12/19/2023
Hello Rashad,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the original order #***-4045536-0791426 and with the replacement order #***-3084442-2226638.

I've reviewed the details of the orders and in order for us to refund the item, I request you to kindly return both the items from the original and replacement orders.

As the original order was replaced with return requirement, and the replaced item doesn't fit, you'll need to return both the items to get a refund.

Please visit the link below to find instructions and a mailing label for returning your orders

**********************************************************

Further, if you can help us with the details of the wrong items received (in both the instances) we can escalate the issue further to prevent this from recurring.

Thank you for your understanding and co-operation. Have a great rest of the day!
Regards,

****** K
Amazon.com
**************************

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