Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,667 total complaints in the last 3 years.
22,083 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/16/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order #***-7840767-6363416 I placed an order for a ******* ************* 5 phone. The item was delivered on September 22, 2023. It was not a phone; instead, I received a PH Meter and TDS Meter ******** product sold on Amazon @ $29. I filed a case with Amazon at the same moment when the item was delivered to me. Since then, I have provided all the info to Amazon and called them several times. I am a loyal customer, but ********************** is harassing me by not issuing me a refund for the product and just delaying it for a reason best known to them. I paid $800+ for this item and still waiting for the refund. "Kindly let me know when I will receive my refund." I have experienced very poor customer service from **********************.
Business Response
Date: 02/17/2024
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the item ******** ************* 5 Cell Phone, Factory Unlocked Android Smartphone, 256GB, Compact".

I've forwarded this feedback to the appropriate team for further review on it. That team will investigate and take action on this issue.

I've issued a refund of $861.99 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

Thank you for your patience and understanding.
Regards,
Pratap
Customer Answer
Date: 02/21/2024

Complaint: 21015777

I am rejecting this response because:
Finally, Amazon (BBB) replied after I sent an email to ********************************** I made hundreds of calls and send multiple email reminders and no one responded.
I need a written apology from Amazon ************ Please send the apology letter to my home address.

Thanks,
*************************

Sincerely,

*************************
Initial Complaint
Date:12/16/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order was sent to the wrong address. My invoice shows the shipping address was ********** and yet it was delivered to *******, **. Mistakes happen, it's OK. The problem came when I called customer service. The 1st operator could not see that the item was delivered even though my account showed it as delivered. 2nd operator's headset was all fouled up and was breaking up badly (I am on a hardwired landline, not a cell phone). 3rd operator spoke such poor, broken English I couldn't understand what she said, and tried to explain patiently, and after 20 minutes of trying I gave up. 4th operator, after a great struggle and much explanation at first said there was nothing she could do. So I explained her job to her, nicely, and what all the other operators have done for me when an order was shipped to the wrong address over the last 29 years. She then put me on hold for a while and then took a great deal of time to refund me the whopping amount of $4.68. All this over such a small amount. One of the most pathetic and time consuming examples of incredibly poor customer service I have ever experienced. So now we have Amazon shipping to an address other than that which is on the invoice. Great.
Business Response
Date: 12/20/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us that you did not receive your order.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the order number pertaining to the issue for research.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to ***********************************************.
Regards,
Pratap
Customer Answer
Date: 12/20/2023
Your request was for the order number. The order number is 113-2180810-2781055. It is important to understand that the tracking information shows the correct delivery to my Uncle ************ in ******, **. But my phone calls to Amazon were because the day before he go his $4 tin of cookies, I got the same $4 tin of cookies at my home in *******, **. ** when they mistakenly arrived at my home, I checked the invoice, and it showed my uncle's name and address in ******, **. ** I tried to call Amazon to find out why, and I was amused at the situation and not upset at all, but after trying to talk to three different phone reps and failing to find out what was going on, I reordered the can of cookies. I had no idea that I after I got the can of cookies meant for my uncle, that the next day he would get his can of cookies. ** I reordered another one on the day I failed to get an answer from the incredibly poorly trained customer service reps. ** now my Uncle has TWO cans of cookies, and I have one that sadly I can't use as I can't eat sugar. **rry about the complex scenario, I hope I explained it clearly. The point of the complaint was spending literally over and hour on the phone with 3 Amazon reps and never getting an answer. And yes, the third rep did refund my money because we both assumed as I'd gotten the can of cookies that my Uncle was not going to get his gift. We had no idea the next day he would get his can. I'd still like to know why Amazon shipped out two cans of cookies for the single order number I gave you above. It caused a lot of confusion.
Customer Answer
Date: 12/20/2023
The order number is 113-2180810-2781055. It is important to understand that the tracking information shows the correct delivery to my Uncle ************ in ******, **. But my phone calls to Amazon were because the day before he got his $4 tin of cookies, I got the same $4 tin of cookies at my home in *******, **. ** when they mistakenly arrived at my home, I checked the invoice, and it showed my uncle's name and address in ******, **. ** I tried to call Amazon to find out why, and I was amused at the situation and not upset at all, but after trying to talk to three different phone reps and failing to find out what was going on, I reordered the can of cookies. I had no idea that after I got the can of cookies meant for my uncle, the next day he would get his can of cookies. ** I reordered another one on the day I failed to get an answer from the incredibly poorly trained customer service reps. ** now my Uncle has TWO cans of cookies, and I have one that sadly I can't use as I can't eat sugar. **rry about the complex scenario, I hope I explained it clearly. The point of the complaint was spending literally over an hour on the phone with 3 Amazon reps and never getting an answer. And yes, the third rep did refund my money because we both assumed as I'd gotten the can of cookies that my Uncle was not going to get his gift. We had no idea the next day he would get his can. I'd still like to know why Amazon shipped out two cans of cookies for the single order number I gave you above. It caused a lot of confusion.

Rereading this I feel I should do a timeline so perhaps it makes more sense
1) I ordered cookies for my Uncle in ******.
2) I received the order of cookies at my home in *******
3) I checked the invoice and the correct address was on the order for ******
4) I assumed as the cookies came to me that my Uncle would not be getting them
5) I tried calling Amazon and spoke to three employees who could not help me at all except the 3rd one gave me a refund
6) I reordered the cookies for my Uncle
7) The next day a delivery occurred to my Uncle from the first order to our great surprise
8) A few days later the 2nd order arrived at my Uncle. Thankfully I did not get a duplicate order delivered to me with the 2nd order.

I'd still like to know why this occurred. And I'd request that you please consider training your customer service people a little bit better.

*********************
Business Response
Date: 12/22/2023
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us that you did not receive your order Royal Dansk Danish Cookie Selection, No Preservatives or Coloring Added, 12 Ounce.

I'd like to start by apologizing for the experience you've had. We pride ourselves on resolving customer concerns quickly and accurately, and I apologize this didn't happen when you contacted us previously. I've forwarded the feedback to the leadership so that the agent can be coached.

In this case, the order was shipped to the same address that you had mentioned at the time of checkout. I would request to the check the shipping address before placing the order.

I see that the refund of $4.68 has already been issued to your original payment method on December 14, 2023. Unfortunately we are unable to cancel the refund as it is already processed. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Thank you for your patience and understanding.
Regards,
Pratap
Customer Answer
Date: 12/26/2023

Complaint: 21015711

I am rejecting this response because: The first thing ******* does is apologize for my not getting my order. Obviously he did not read nor understand my complaint. Again, they delivered the item, at first, to me at my home in ****** instead of the addressee on the invoice, my uncle in **********. Then I tried to call Amazon and nicely ask what was going on, and I ran into two of by far the worst trained **** service reps I've ever experienced in my 68 years of life. It took over an hour on the phone to get through to the 3rd rep that actually helped me. I never did find out how or why my order, with the address of my uncle on the invoice, was sent to me by mistake. The response from Amazon does not address any of these issues. It's a "cut and paste" response, and partially contradictory and nonsensical.

Sincerely,

*********************
Initial Complaint
Date:12/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, Im reaching out about order number 113-0846747-9878623 Purchase date Nov 20th Return date Nov 24th Purchase amount total: ***** I purchased two items and have since returned them to Amazon. After realizing I never got my funds back, I contacted amazon. Amazon is now requesting copies of personal information such as my Drivers License. When I asked customer support why they need this information, I was told due to policies they are only able to provide me with information to where I would need to send my drivers license. They also told me if I do not give them the information, I forfeit my return items and the refunds. The items have already returned the items and Amazon has verified they received them.
Business Response
Date: 12/19/2023

Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the returned item Heated Blanket 72'' x 84'' Full Size, Fast Heating Soft Flannel Blanket for Bed and Hatch Rest Baby Sound Machine, Night Light | 2nd Gen.

A careful review of your account reflects that the correct information has already been provided.

Because we noticed abnormal activity on your account, we need your ID to verify the account holder before we can consider your request for a refund or replacement . We may also request additional information before granting your request.

The appropriate team has sent an email to you with instructions on how to share this information with Amazon. Once you submit your information, it can take up to 3 business days for us to finish our investigation. After this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.
All personal information you provide will be handled in accordance with our Privacy Notice, which you can review at the following link: ************************************************************************************.
Thank you for your understanding.
Regards,
Pratap
Customer Answer
Date: 12/19/2023

Complaint: 21015700

I am rejecting this response because:
Amazon is still refusing to send me my refund for the items sent back, and they are also refusing to send me the items back.

Sincerely,

*********************************
Initial Complaint
Date:12/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/30/2023, I discovered a $528.94 charge from Amazon on my bank statement. Despite filing a dispute with my bank, they directed me to contact Amazon. After engaging with two chat representatives on 12/8/23 who initially promised a refund within 24-48hrs, subsequent follow-*** revealed conflicting information. The latest update, received on the phone, stated an ongoing investigation with another 24-48hrs delay. Despite repeated attempts, I faced unhelpful and rude responses. To my dismay, on 12/15/23, I found my Amazon account closed with no resolution to the refund issue.
Business Response
Date: 12/21/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the charge of $528.94 and the closure of your Amazon account.

Upon checking I see that your Amazon account is active.

Please share the email address linked to your closed Amazon account so we can research.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to ***********************************************.
Regards,
Pratap
Initial Complaint
Date:12/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned an item from Amazon on October 11, 2023. The tracking information showed they received the item on October 13, 2023. However, after speaking with their customer service countless amounts of times I still have not received a refund. The date kept being pushed back every time I spoke with them. I finally filed a dispute with my card company beginning of December, which was denied and closed due to Amazon claiming the item was not yet returned (tracking shows it was). After reaching back out to Amazon they are claiming the refund is on hold due to my dispute (which way made two months after no refund, and was denied/ closed). What they are doing is wrong, I returned the item there should be no reason to hold my refund.
Business Response
Date: 12/26/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

We received your email about order 111-0848986-7677043. We have researched this matter and confirmed that 1 out of 3 disputes have been resolved in your favor.

Please contact your card issuer for more information about reimbursement for this purchase.

We kindly request you to contact your card issuer again and re-dispute the transactions below to be reimbursed.

111-0848986-7677043 USD 59.8
111-0848986-7677043 USD 59.8

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 12/27/2023

Complaint: 21015696

I am rejecting this response because:
I should not have to continuously dispute with my card company only for it to be denied from your company. A refund should be issued.

Sincerely,

***************************
Initial Complaint
Date:12/16/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned this item from Order# ***-9037009-1785832 over 3 weeks ago and *** finally delivered it back to Amazon on December 11, 2023 (tracking number 1Z67561Y9028088018 shows the item was delivered back to Amazon). I inquired via chat where my refund was since it has been so long since I returned the item and the Amazon agent informed me that they were issuing my refund and I would get it within 24 hours, which did not happen. So, I inquired yet again today and I was told that I need to upload an ID document because of "abnormal activity" and when I asked what the abnormal activity was, they would not tell me and had no answer. I do not trust anyone who will not inform me what the actual problem is with my extremely sensitive personal information, it is absolutely outrageous to extort my personal information from me when I have done nothing to warrant that. I returned the item and the tracking number confirms that Amazon got it back, so I am owed my refund immediately. You do not need my personal ID to issue a refund back to my original payment method, that is absolutely outrageous. The customer service at ********************** has gotten absolutely horrible and no associate knows how to help or is willing to help- all I get is vague non-answers but the solution in this situation is clear- you owe me a refund in the amount of $213.53 for this return immediately as you have already had this item returned back to you and it is outrageous to withhold my refund that is so clearly owed to me. A screenshot from *** showing the package was delivered back to amazon is attached.
Customer Answer
Date: 12/17/2023
You can close this complaint, I was able to get my refund.
Business Response
Date: 12/19/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-9037009-1785832 regarding refund for the item.

Based on order details, I see that the refund of $213.53 is processed to your original payment method on Friday, December 15, 2023 at 7:36 PM (PST).

You'll receive the refund within 3-5 business days and the refund confirmation email will sent to your registered email address.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
*****************************

Customer Answer
Date: 12/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:12/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau, Greetings! This is **** *************************, owner of the registered Amazon Seller Account, ****************. I am writing this letter to humbly seek your assistance with my complaint against Amazon for deactivating my account which caused us a difficult financial situation. I had been sending appeals to reactivate my seller account after being deactivated per Section 3 of Amazon's Business Solution Agreement due to our violation of Amazon Seller Policies, Seller Code of Conduct, and Drop Shipping Policy. I sincerely apologize for the recent service issues that our customers have experienced. I took full responsibility as the owner for these shortcomings and any negative consequences they may have had on our reputation, especially on Amazon. Despite our best efforts, we failed to deliver the consistently high-quality service that our customers deserve. We are committed to rectifying this situation and preventing similar issues from arising in the future. In our constant appeals, we have implemented an improved plan of action and preventive measures to ensure that our customers receive the exceptional service they expect aligning with Amazons Policies Terms and Conditions. I earnestly hope that, with your assistance, I will be able to negotiate the reactivation of my account suspension. Below is my Account Information on file:Name/Registered Owner of the Account: **** ************************* Store Name: **************** Store Registered Address: ***************************************************************** Account Email: ************************* Registered Phone Number: ************ Looking forward to your kind attention in addressing my issues with Amazon. Please help me with this concern. Sincerely, **** ************************* **************** ************************* ************
Business Response
Date: 12/19/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods 19 December 2023.

Sincerely,
Amazon - Seller Performance.
Initial Complaint
Date:12/16/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 4th I placed an order with Amazon. The order number was #***-6472145-0097817. One of the items, HeathYoga high impact sports bras, was delivered on December 7th. I tried one on, it didnt fit, I immediately began the return process. The same day, 12/7, I returned the item to Amazon via Staples. I have all emails and a receipt from Staples verifying this. I chose the option for my refund to go to my Amazon account because, as promised by Amazon, it will be refunded within 2-3 hours. Within 2-3 days I still hadnt received my refund but I now had a message on my account regarding my refund. It said the refund issuance had failed and to contact customer service. I did multiple times and was told the first time that it would be refunded again within 2-3 hours. It wasnt. The next time I contacted them they assured me it was being processed. The next time they apparently misunderstood me because the sent me an email to make a claim for a lost package. The most recent contact, today 12/15, I was told I needed to provide them my govt issued id. I did that, even though its a gross overreach of my privacy and completely unnecessary. The latest email from them is that if I wish to continue my refund request I must wait 3 business days. This is ridiculous. Its been over a week and they need to do their job and give me my money back. Also, the refund they claim to owe me is incorrect. They say $48.64, I think its $32.78. Either way, whatever, I just want my money back.
Business Response
Date: 12/19/2023

Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the returned item Heathyoga High Impact Sports Bras for Women Padded Sports Bras for Women.

A careful review of your account reflects that the correct information has already been provided.

Because we noticed abnormal activity on your account, we need your ID to verify the account holder before we can consider your request for a refund or replacement . We may also request additional information before granting your request.

Once you submit your information, it can take up to 3 business days for us to finish our investigation. After this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.

All personal information you provide will be handled in accordance with our Privacy Notice, which you can review at the following link: ************************************************************************************.

Thank you for your understanding.
Regards,
Pratap
Customer Answer
Date: 12/19/2023

Complaint: 21015525

I am rejecting this response because:
I have done what they asked (I submitted my ID on Friday, the same day I filed this complaint). There is no abnormal activity on my account, I returned an item and they wont refund me. The abnormal activity is made up garbage in response to me messaging them multiple times asking where my refund is. If there was abnormal activity and a problem they would have (should have) told me about it at the beginning not a week after the return/refund was begun. This is an attempt by them to not return my money. Ive returned their item, nearly two weeks ago. Now I would like my money back, immediately.

Sincerely,

*******************
Customer Answer
Date: 12/20/2023
Hi,

Just updating with the latest information. I contacted Amazon today, since its been three business days since I submitted my ID. This time I was told they are sending the item I returned back to me and that once I receive it then I can initiate another return. The person I talked to could not tell me why theyve chosen to do so or when I would be receiving the item. This is still not the correct resolution but I wanted to update my complaint. Its getting more ridiculous by the day.

*******************

Business Response
Date: 12/21/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Thank you for uploading your ID.

Once you submit your information, it can take up to 3 business days for us to finish our investigation. After this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.

Please call us from the link included below and the appropriate team will be able to assist you further regrading this issue. Here's a link to our Contact Us page:

***********************************************************************

Thanks for your understanding.
Regards,
Pratap
Customer Answer
Date: 12/21/2023

Complaint: 21015525

I am rejecting this response because: I submitted my ID on Friday the 15th of December. Yesterday, the 20th, was three business days. I contacted Amazon customer service and was told the item I returned was being sent back to me for unknown reasons. I was told that once I received the item I could initiate another return. I find that to be completely unacceptable. The Amazon representative replying to these messages is about 3 days behind this timeline, Im not waiting another 3 business days to be told the same thing. 3 business days from today is about a week because of the weekend and holiday coming up. Id like for this to be resolved as soon as possible so please stop lallygagging.

Sincerely,

*******************
Business Response
Date: 12/31/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the returned item Heathyoga High Impact Sports Bras for Women Padded Sports Bras for Women.

Upon checking I see that the refund of $32.78 has been issued to your gift card balance on December 27, 2023. These funds will be automatically applied to your next order. You can view your gift card balance and activity here:

*************************************************

Thank you for your patience and understanding.
Regards,
Pratap
Customer Answer
Date: 01/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:12/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/22/23 I purchased a Dyson Outsize+ Cordless Vacuum Cleaner for $681.23 on Amazon. The conditions of the purchase was that it was shipped and sold by Amazon and it had free shipping and free returns. It arrived on 11/24. On 11/26 the price dropped. I called Amazon to get a price adjustment and they said to get the price adjustment I would need to return the vacuum and buy a new one at the new price. As instructed, I purchased a second one that day and started the return during that phone call. Amazon organized a *** pickup and said the shipping would still be free with that option. I had never opened the Dyson box so it was in new condition. After 2 days of chaos trying to get *** to pick up the box they finally did on 11/30. The tracking number indicates that the box made it back to Amazon. After not seeing the credit on my credit card by 12/15, I called and spent 2 hours on the phone with Amazon customer service. I was transferred a number of times and finally reached Abhishek in the **************** He said they were not going to refund my money without me sending them my drivers license of other sensitive PII (Personally Identifiable Information). I would never provide that to a company. When I purchased the item there was nothing stating that return of this item would only be possible if a drivers license is provided. I refuse to provide my sensitive PII to Amazon as that was never disclosed as a return condition for the item. I would never have bought that item if that was stated as a condition for return. Amazon should not be allowed to change the terms of return after the item is purchased. Please help me deal with this unreasonable behavior from Amazon.
Business Response
Date: 12/21/2023
Hello *****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the order #***-7064487-6959421 and for requesting your ID for verification.

I've reviewed the details of the order and see that the item was refunded successfully on December 18, 2023 after the return was processed at our returns center.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

I hope this helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 12/21/2023

Complaint: 21015511

I am rejecting this response because:
while it is correct that Amazon has now issued me a refund, there is no mention as to why ******* on the phone told me they would not refund me my money until I gave them a copy of my drivers license. They did not request it for the refund, they demanded it. Why did that happen?? Will it ever happen again? How do they justify putting me through all this? I did nothing wrong and was put through so much stress and spent a lot of time filing a complaint with the BBB and starting a dispute through the credit card company. There was no need to do this. I had just received the item, it was unopened, I followed the directions of the customer service rep on the phone in performing the return. Where is the accountability of ******* who wouldnt give me a refund until I sent him a copy of my drivers license?

Sincerely,

*******************************
Initial Complaint
Date:12/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon had a rug listed on their website that said DEAL in red and listed the cost as 35$ when I added the item to my cart it was 138$. I contacted the customer service rep who assured me that they would honor the list price of ********************************************************************************** the difference once the item was delivered to me. I ordered the item waited for it to be delivered. It has arrived and it is damaged and dirty and now they said the customer service rep made a mistake and told me the wrong information and will not not refund me. I also explained that they should refund me anyways because the item is defective/damaged. They told me they need me to provide my drivers license or passport or else they will not refund me. I think this is suspicious. I would like my refund as promised by the customer service representative.
Business Response
Date: 12/19/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the Defective rug.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the order number pertaining to the issue for research.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to ***********************************************.
Regards,
Pratap
Customer Answer
Date: 12/19/2023
ORDER # 111-3060643-5675422
Business Response
Date: 12/21/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the damaged item Artistic Weavers ****** Modern Geometric Area Rug,7'10" x 10',Black/Ivory.

A careful review of your account reflects that the correct information has already been provided.

Because we noticed abnormal activity on your account, we need your ID to verify the account holder before we can consider your request for a refund or replacement . We may also request additional information before granting your request.

The appropriate team has sent an email to you with instructions on how to share this information with Amazon. Once you submit your information, it can take up to 3 business days for us to finish our investigation. After this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.

Thank you for your understanding.
Regards,
Pratap
Customer Answer
Date: 12/21/2023

Complaint: 21015482

I am rejecting this response because:
I have already submitted my IF to Amazon and have waited the 3 days as they requested. Ive done everything and they still wont honor what theyve told me and ***** my partial refund.

Sincerely,

***************************
Business Response
Date: 12/29/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the damaged item Artistic Weavers ****** Modern Geometric Area Rug,7'10" x 10',Black/Ivory.

Upon checking I see that the refund of $138.45 has been issued to your original payment method on December 25, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Thank you for your patience and understanding.
Regards,
Pratap

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Amazon.com is BBB Accredited.