Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,347 total complaints in the last 3 years.
21,815 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an item on November 3rd for $211.99 after taxes, initiated a return on November 26th and y they received it on the 30th.i am now getting the run around and they refuse to give me a refund and that they are requesting outrageous private information from me just to get my refund.
Business Response
Date: 12/21/2023
Hello ****,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your recent order with us. It is certainly not what we expect our customers to go through.

I have reviewed the complaint and account but, could not find any details related to the order.

I request you to include the order number in your response to this email.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 12/22/2023
order number is 114-0135514-7853047
as requested
Business Response
Date: 12/28/2023
Hello ****,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order #***-0135514-7853047. It is certainly not what we expect our customers to go through.

For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.

Please rest assured that any information provided by you, is handled according to our Privacy policy.

Once the details are submitted, please allow our specialist team 3 business days to review and respond to you.

We appreciate your patience and understanding.
Regards,

Najam
Amazon.com
*****************************
Initial Complaint
Date:12/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase for a ****** pixel watch. I purchased this item thru Amazon's financing program for $372 .Because it is an expensive item, I was given a password to give the driver upon delivery, or it would be left at an authorized pick up location. I was working on December 10th when the driver came to my home. He called me, I told him that I was not home, I did provide him with the password but was under the impression that he would take the item to the pick up location for me to retrieve that evening or the next day. The driver claims to have "handed the item to customer". My security camera footage at home indicates otherwise. The driver did not leave me the package, let alone "hand it to the customer" as I was not home. I told ********************** numerous times that I did not receive the item as indicated. Amazon said that the driver's word will be believed over mine, and that I am responsible for the charge for this item. I let Amazon know that they can review my camera footage to see that the box was not delivered. I was told that I am not telling the truth, and their drivers do not lie. I feel it is not fair that I am responsible for financing of an item that I did not receive. I have been hung up on repeatedly and have not been offered any fair resolution. I was however told that because Amazon has given me refunds in the past for non received items they will not refund this item. I consider myself a good customer of **********************, I order many items quite often, if other items have not arrived perhaps there is issue with drivers not going to the correct address. Please try to assist me with this matter. Many thanks,*****
Business Response
Date: 12/21/2023
Hello Mandi,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your recent order with us. It is certainly not what we expect our customers to go through.

I have reviewed the complaint and account but, could not find any details related to the order.

I request you to include the order number in your response to this email.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 12/26/2023
702-7377463-4941851
Business Response
Date: 12/28/2023
Hello Mandi,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Thank you for writing to us and confirming the order number. I hope you're doing well!

I'm sorry to hear that you still havent received your order #***-7377463-4941851, even though the tracking says its been delivered.

The tracking indicates the package was delivered using a one-time password.

One-time password verification adds extra security to your deliveries as the password is only available in your out for delivery e-mail, sent on the day of delivery.

It can also be accessed in Your Orders by clicking 'Track Package' next to the relevant order. The delivery won't be completed until the password is shared with the delivery driver.

Therefore, we are not able to issue a replacement or refund on this order.

We appreciate your understanding.

Regards,

Najam
Amazon.com
*****************************
Customer Answer
Date: 12/28/2023

Complaint: 21032981

I am rejecting this response because:
Amazon keeps issuing a form response regarding the password. I acknowledge receiving the password and providing it to the driver. I told him I was not home. I was under the impression that the package would have been taken to your authorized pick *******. My security video indicated that your driver "DID NOT" give me the delivery as he so indicated. The package was NOT left at my home. This is now at the point of ludicrous. My home security video shows that the order was not left here, and again, I WAS NOT HOME.

Sincerely,

********************************
Initial Complaint
Date:12/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a personalized shirt from Amazon to have by Christmas. The shirt was supposed to say ***** on the front and have a name on the lower sleeve at the cuff. The name was of my soon to be grandbaby. The shirt arrived today. Instead of the personalization being on the front of the shirt, the order details are what was printed. The order details! And there is no name on the lower sleeve. I paid $59.82 for an item that I cannot even use and is not at all what I ordered. Im appalled that someone even sent this shirt out of the warehouse! After seeing the lack of common sense and customer service from this company, I do not want to do business with them. I did have a representative call me. She said someone will respond within 2 days. That is unacceptable. A company as big as Amazon should have someone that can resolve issues such as this in a timely manner. The amount of $59.82 may not be much money to them but it sure is to me. Im requesting a full refund. I also request that Amazon not sell 3rd party items if they (Amazon) is not going to make it right.
Business Response
Date: 12/22/2023
Hello,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We apologize for the inconvenience caused with your Order.

I can confirm that the refund has been issued on Tuesday, December 19, 2023 at 7:58 PM (PST)
Refund amount : $59.82

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

We look forward to seeing you again soon.

Regards,
*****
*****************************
Initial Complaint
Date:12/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned two items from an order to Amazon. The tracking number indicates the package was received on 12 Dec 2023. Today, 19 Dec 2023 I contacted them to ask why the refund has not been processed. The people I spoke to (5 in total) gave conflicting information. Two of them said I must submit my ID for them to verify my account. I asked why and they could not provide an answer. No ID was required to make the purchase, so why am I being asked to submit my confidential information to their unknown "third party". Just issue the refund to the same card it was charged to. I am not asking for anything outside of that. Amazon does not advertise this practice anywhere on their website, nor was I prompted for this information until I contacted them asking where my refund is. Amazon is committing fraud and potential identify theft.
Business Response
Date: 12/24/2023
Hello ****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for reaching out to us.

I can confirm that the refund has been issued on Thursday, December 21, 2023 at 7:47 PM (PST)
Refund amount : $432.79 and $378.69

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

We look forward to seeing you again soon.

Regards,
*****
*****************************
Initial Complaint
Date:12/19/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an issue with a recent purchase being the wrong item, and for some reason, as a response to my request for a replacement, Amazon.com asked me to send them a picture of my identification claiming strange activity on my account. While it's true I've had some recent issues with Amazon packages, I haven't had a lot of issues overall, and I've been using Amazon for a long time. You'd think after spending so much time and money using a website for most of your consumer needs they wouldn't get so big that they felt they had to start violating people's privacy to scare them into not asking for reimbusement (which I believe is the exact purpose of this new process). It appears to be a way to intimidate consumers into accepting broken, missing, or incorrect items while they keep their money and have no liability. They've also been asking for one time passwords at delivery, which I believe is how this whole issue with my account started. The problem with OTP is, the box that you're giving the password to the delivery driver for is just an Amazon.com shipping box. Once the driver leaves, you're stuck with the contents of the box whether they be correct or intact. This is because you just gave Amazon another way to claim "proof" they delivered the correct item, in the correct condition. It's a way to, again, reduce liability while s******* over loyal consumers caught in their crossfire against what I'm assuming is their campaign against scammers. I highly doubt there are more scammers than regular, normal consumers like myself so they're likely using scammers as a poor excuse to flex their muscle and take from those they shouldn't without recourse. Either way, I should not have had to show proof of my identity via an unsecured internet channel. It's a huge privacy issue, when all I wanted was a simple refund/reimbursement.
Business Response
Date: 12/24/2023
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your items from order #***-0404776-9499419.

It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that this item hasn't been delivered to you. Items that aren't received are inconvenient for you and costly for Amazon.

Based on our investigation and your statements, it seems that the item has been stolen by a third party and we urge you to contact your local police department to report the theft of the parcel. To assist in obtaining a Police Report , we recommend that you provide a copy of the email that we will send to you to the police to help explain what has happened. We'll happily cooperate with the police as part of any investigation.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a link to access your Police Report , or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report. Note that we will not be able to offer support on this delivery after 17-February-2024. Please ensure to get a Police Report and contact back before this time

In order for us to validate your Police Report, it must be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.
- The items were delivered according to the carrier tracking.
- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
- The date the report was created.
- The name of the police department.

Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

Thank you for your understanding.
We'd appreciate your feedback. Please use the buttons below to vote about your experience today.

Regards,
*****
*****************************
Customer Answer
Date: 12/27/2023

Complaint: 21032846

I am rejecting this response because the item was not stolen it was simply not delivered.

Sincerely,

***********************
Initial Complaint
Date:12/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have returned a coat, Order #***-3218854-0039455, and I inquired to Amazon about the length of time it would take for them receive the return so that I can use the refund to order my item to be here in time for Christmas. Upon contacting Amazon about this, they claimed that I have suspicious activity on the account and they will not refund me even after the item is returned unless I submit a photo ID. I find this request to be outrageous considering the amount of successful orders I've placed, and I would like my refund upon Amazon receiving the return item.
Business Response
Date: 12/21/2023
Hello,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

I understand your concern to about submitting Government issued identification proof for refunds.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. Amazon takes all security-related matters very seriously and your account security is our top priority. Please be assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.

Customer Answer
Date: 12/21/2023

Complaint: 21032761

I am rejecting this response because:

You have received my order return and I should be getting a refund. Plain and simple.

Sincerely,

D Wj
Initial Complaint
Date:12/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello I purchased 3 items from Amazon. I returned them to *** and was refunded by Amazon. I received an email today in regards to the 3 items stating the items were not received and they charged my Amazon credit card for them.They are asking me to provide all kinds of personal info in order to refund me. My ID, and other documents in which I do not feel comfortable providing. I have never had an issue like this before and I am furious.Order # ***-1693457-8639401 purchased 9/29/23 Extra long super soft stretch over the elbow light blue gloves. Charged $20.12 Princess ******* accessories blue headband choker charged $19.07 Order # ***-1903324-8116216 *****'s soft plush **** pumpkin charged $23.28 ordered on 10/2/23 All 3 items were taken to the *** store. I received refunds for other items that were taken back the same day. I would like for Amazon to do the right thing and refund my Amazon Credit card. I do not have the items I should not be charged for them. If I can help with anything please let me know. Thank you kindly, *****************************
Customer Answer
Date: 12/20/2023
The pumpkin that was $23.28 was refunded to me. The other 2 items have still not been refunded. Thank you
Business Response
Date: 12/22/2023
Hello ******,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for reaching out to us.
Because we noticed abnormal activity on your account, we are undertaking an investigation of your account. The first part of this investigation involves need your ID before we can proceed with your request for a refund.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.

I can confirm the refund of $23.28 has been issued for Order ID ending with **** on Tuesday, December 19, 2023 at 2:20 PM (PST)

Thanks for your understanding. We look forward to seeing you again soon.

Regards,
*****
*****************************
Customer Answer
Date: 12/22/2023

Complaint: 21032756

I am rejecting this response because:
I returned the items back in a timely manner. The long gloves, and the accessory set. I was refunded, then charged recently stating that Amazon never received the items. That is completely incorrect. They were taken to *** and like the other items , were sent back the same time and received. I feel completely uncomfortable providing an ID and /or other means of proof of identity. Sharing my ID with a third party too. It's uncalled for! No suspicious activity has taken place on my account. I've ALWAYS returned everything. No problems before. This is all quite embarrassing. I hope that you will do the right thing and refund me for the 40 dollars that's owed.
Sincerely,

*****************************
Initial Complaint
Date:12/19/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon deducted two transaction holds on my account for one item,the same item. Amazon denied that they had and blamed the bank. Called the back and the bank,PNC,told me that they had not done anything. That Amazon had started this practice within the last couple of days. Amazon took unauthorized payments from my account. They did not make me aware that they intended to do this. My account became negative since I was not made aware. I am now being charged $37 NSF for every automated transaction that will come out of my account. ********************** refuses to refund me my money for 3-5 days. They normally charge or refund the amounts when the item ships. The item shipped immediately. Yet they refuse to refund the additional charge for 3-5 days. At that point my bank account will be severely delinquent because of their fraudulent practices. The bank claims they cannot touch the funds due to Amazons labeling of the items. I feel this is intentional and fraudulent. I was not made aware nor agreed to these extra charges.
Business Response
Date: 12/21/2023
Hello Crystal,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with payment of your order ending in #****. I understand how frustrating it can be.

With a credit card, Amazon.com will contact the issuing bank of the card with a request for permission to proceedwhat is known as an authorization.

If the issuing bank grants the authorization, we begin processing the order. We don't charge until we're ready to ship, but the issuing bank will withhold the funds we've asked about in anticipation of the charge.

If an order is canceled, the issuing bank will just release the funds back into the cardholder's available balance.

In this case, the payment was authorized and settled on same date that is Tuesday, December 19, 2023. This may appear as 2 transactions, but the actual debit transaction is the second one.

I request you to contact your bank for further assistance.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Initial Complaint
Date:12/19/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order 112-3207244-4113010.On December 13th to Arrive on December 15th via Amazon Prime.One of the Items Loose Balls: The Short, Wild Life of the ******************************* Arrived on time but Damaged - Which I am including a Photo of 3 of the Other items arrived late. Which I got an email from Amazon informing me of On December 15th that it was arriving Late:Your package is on the way but running late. Were sorry for the delay.Now expected by December 19. Track your delivery for the latest updates.I then got an email on Sunday December 17 saying the 3 items were arriving that day. Which they did Your Amazon package will be delivered today.Instead of resolving the issue, which I have proof of happening. They are asking me to provide an id.
Business Response
Date: 12/21/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding damaged order.

I see our team have noticed abnormal activity on your account hence we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

I request you to please share the requested details by visiting the secured link shared on your registered email id. Once we receive it and verify the details, our team will be able to help you further. Rest assured, all personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

If you do not get the updates after 3 business days of uploading the document, please contact us through chat or call for further help.

I appreciate your cooperation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:12/19/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,My name is *********************************** and I am an seller on amazon. Recently on December 8th 2023 my seller account got deactivated. My account got deactivated because amazon is accusing me of violating their Business Solutions Agreement saying I have multiple accounts with them. I know that this is not true so I called their help center and submitted multiple appeals to them to reactivate my account. Their help center told me my account got deactivated due to my account being open in different countries and being able to sell globally worldwide. I don't know how this counts as having 'multiple accounts' when upon registering to sell on amazon they ask you if you want to sell globally, and they give you the option to. If it is against their rules, then I don't know why they would allow you to sell globally.Please understand that this is the SAME account, and SAME login to sell in each country. I have submitted numerous appeals with them and have called/emailed multiple times. They told me I need to have a payment methos for each of the counties I'm selling on so I did that. They then told me I need to go through an identity verification. (I already did this when I opened my account in the first place). I still did the identity verification and they completed it but my account is STILL deactivated.I had a $5700 payout that was supposed to be deposited to me in my bank account and now they are holding my funds and all of the inventory I've sent to them. My account has been deactivated for almost 2 weeks now and I have complied with everything they are requesting of me, just to get the same scripted emails and help from account agents that don't even know what they're talking about.I am requesting you help me reactivate my Amazon seller account before they take my money and keep all of my inventory that I have worked very hard on. I am a single mother and was counting on this payout for Christmas. I am hoping you can help me.Sincerely, *****************************.
Business Response
Date: 12/21/2023
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on December 21, 2023.
Thanks,
Amazon.com Seller
Performance
Customer Answer
Date: 12/21/2023

Complaint: 21032641

I am rejecting this response because:
I have been giving the requirements needed to reactivate my account. I have submitted each document that has been asked and I keep getting the same response over and over again. Please go into detail what SPECIFIC documents am I not including?
I either get an email that I need to verify my identity which I already have. Attached is a email and proof that amazon has already confirmed my identity and approved it. Or I get an email stating theres missing information and I need more documents. I have submitted every document and extra to get my account back. My account in ***** has already been activated. I have attached proof of that. Please reactivate my account now.

Sincerely,

***********************************
Business Response
Date: 01/09/2024

Greetings from Amazon Services,

Please advise the seller their selling account has been reinstated and is currently showing status of normal/active.

Thank you for your time.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Amazon.com is BBB Accredited.