Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Amazon.com has 113 locations, listed below.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

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  Amazon.com

  4255 Anson Blvd Whitestown, IN 46075-4412

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  Amazon.com

  715 Airtech Pkwy Plainfield, IN 46168-7442

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned two items, a controller, and a seat cushion, with the Amazon-provided return shipping label but have not been refunded. According to tracking number 1ZY082799083805074, both items were delivered to their warehouse over two months ago, on April 20. I have contacted customer service regarding this issue, but theyve been unhelpful. The reference number for this transaction was D4hmwh xMRRMA. I want BBB to serve as a neutral mediator and help me resolve this issue. Please issue my refund of $357.57 to my original payment method. I have attached the return acknowledgment email along with the return label for your reference. I appreciate your cooperation.

  Business Response

  Date: 06/29/2022

  Hello *******, 
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I am sorry to hear of your concern on the refund on return. I have reviewed the return processing notes and the earlier response, we will not be able to issue any refunds at this time. 
  
  We have not received the correct items needed for a refund to be issued. Amazon does not store items mistakenly sent to us and instead donates, or recycles them, when appropriate and possible. 
  
  If you accidentally sent the wrong item to Amazon, please contact **************** as soon as possible. ********************** cannot guarantee your item will be found and returned, and no compensation is provided for incorrect items sent to Amazon.
  
  I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.
  
  We appreciate your business and hope to have the opportunity to serve you again in the future.
  
  Regards, 
  Raman R. 
  Amazon.com 
  http://www.amazon.com

  Customer Answer

  Date: 06/30/2022

   
  Complaint: 17492198
  
  I am rejecting this response because: Even though they have my contact information, they have never contacted me about a supposed wrong return. They did not send me what was supposedly sent to them, which helps their arguments. They did not even send me a picture of the product or the package. There could have been a mix-up where multiple people handled the package, such as a UPS clerk, a driver, or a warehouse worker. This is one of the problems with processing mail returns: A variety of people handle them.  I won't be shopping here any longer since I'm assumed to be dishonest.
  

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to restore my seller account. Amazon suspected me of selling inauthentic products and blocked my account. The invoices I sent were not accepted. Then I wrote an appeal and Amz asked for an invoice from the new vendor, which I did. This is a fairly well-known and large European supplier. However, amz did not accept their invoices either without explanation. I want my situation to be referred to a higher department. I did everything they asked but the account is still suspended

  Business Response

  Date: 06/30/2022

  Hello,
  
  We have reviewed the sellers account and we are unable to reinstate their selling privileges. We are unable to provide information on our investigation methods.
  
  

  Sincerely,

  Amazon.com

• Initial Complaint

  Date:06/28/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just recently started selling on Amazon and my account was blocked. The reason for the blocking is that my orders were being sent by other sellers. That is, customers were buying from me, but receiving orders from other sellers. This is not the way to do it. I acknowledged this violation and provided an appeal with detailed steps to prevent this from happening in the future. I was forced to trade this way because I did not have good start-up capital to buy goods from suppliers, rent a warehouse and store goods there. I regret that I violated policies so rudely at the start. I am asking Amazon to give me one last chance. I am willing to sell through their consignment system. In that case, there is a 100% chance that such a mistake will not happen again.

  Business Response

  Date: 06/30/2022

  Hello,
  
  We have reviewed the sellers account and we are unable to reinstate their selling privileges. 
  
  Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on May 5, 2022. We notified the seller of this decision by email on that day. 
  
  We took these actions because this seller did not meet our performance targets. 
  
  Amazon places a high importance on maintaining the trust of our millions of satisfied buyers and we have established targets for performance rates. 
  
  These targets are published on our Seller Performance Measurement page in seller help (http://www.amazon.com/gp/help/customer/display.html/ref=hp_rel_topic?ie=UTF8&nod...). Amazon may remove the selling privileges of any seller that fails to meet these targets.
  
  
  Sincerely,

  Amazon.com