Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,342 total complaints in the last 3 years.
21,805 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/19/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I need help. My Amazon seller account has been locked down with no explanation. I cannot even log in to understand what happened.I think my account *** have been hacked, so Amazon shut down my login. I got a notice that a payment was on the way outside of my payment cycle and it never arrived. I reached out to Amazon to reset my password. Silence. I provided appeals and sent executive escalations. But instead of helping a seller who *** have been targeted by a bad actor, Amazon has ignored me, kept my money, and kept my goods.This is my peak season. Aside from being the holidays, my products are highly seasonal and purchased during the winter snow season. Yet nothing can sell.I have done nothing wrong. My business will soon be in ruins if I dont get answers and the ability to sell on Amazon again. I cant believe that an entrepreneurial-driven company like Amazon wants to destroy a small entrepreneur like me, rather than helping me with a serious issue that impacts both of us.
Business Response
Date: 02/06/2024
Hello,
The email address through which this complaint was raised, ************************ is associated with an Amazon account registered in the Amazon Canada store.

We recommend that the seller sends information about this complaint to Amazon through the channels offered to the seller via email or through the sellers Account Health Dashboard in Seller Central.
Thanks,

The Amazon Seller Performance Team
Customer Answer
Date: 02/09/2024
Complaint: ********

I am rejecting this response because:
Amazons Computer mistakenly suspended our Amazon.com seller account! Our ******************** account was suspended without notice on November 17, 2023 and we were also locked outof the account! And, *********************** computer has never given us a reason for the suspension and lock out! So, locked out we have no way to log in and submit appeals or requests through our seller account or seller central as suggested by Amazons BBB team in this complaint process! Nor do we have any clue what the issue is as Amazons computer has kept it secret from us!

We sell our own patented products on Amazon.com. Our VEHICLE TRACTION DEVICE Patent Number in ***************** is: US ******** * / Date of Patent: Mar. 24, 2020 can be seen at the following link:

*********************************************************************************

Two examples of this ************* patented product that we sell on Amazon.com can be seen under ASIN ********** and **********. Our patented traction devices are in high demand as they help drivers get their vehicles moving in snowy conditions.

As these are our own patented products its unimaginable why our Amazon.com seller account was suspended without notice or explanation or why we were locked out of our seller account!

We need someone on Amazon.coms BBB team that reviews problems and BBB complaints like ours to really investigate our case and reinstate our Amazon.com seller account! Again, as Amazons computers have locked out of our Amazon.com account we have no way to communicate with Amazon otherwise!

Sincerely,

***********************
Business Response
Date: 03/16/2024
Hello,
The email address through which this complaint was raised, ************************ is associated with an Amazon account registered in the Amazon Canada store.

We recommend that the seller sends information about this complaint to Amazon through the channels offered to the seller via email or through the sellers Account Health Dashboard in Seller Central.
Thanks,

The Amazon Seller Performance Team
Customer Answer
Date: 03/20/2024
Complaint: ********

I am rejecting this response because:
1) Reading Required. The Amazon response is rejected because our BBB complaint and follow up communication are not being read by Amazon and instead they are providing false information in reply which is a violation of BBB rules for associated businesses like Amazon.

2) Communications Blocked. Weve clearly stated that weve been locked out of our Amazon seller account since November 2023 which since then totally prevents us, or any other seller in our position, from sending any communications from within our seller account / account health dashboard in seller central.

3) Amazon Bad Faith. In Amazons two replies to our BBB complaint, the Amazon computer or agent that wrote them being totally ignorant, or employing an early April fools joke, provides false information and directs us to communicate through the sellers Account Health Dashboard in Seller Central., which again is totally impossible when a seller has been locked out of their account like we have been.   Accordingly, this repeated false instruction by Amazon to us is made in bad faith and is devoid of good faith and fair dealing. The whole reason we filed this BBB complaint is because its impossible for us to communicate with Amazon through Seller Central and Amazon herein directing us to do what is not possible is deplorable.

4) Amazon Deception and Dodge. In Amazons two replies to our BBB complaint,it states in part: The email address through which this complaint was raised,***********************, is associated with an Amazon account registered in the Amazon Canada store. So what? All ******** and communications over the past 2 years weve ever had have been directly with Amazon.com which is the BBB business partner which is now replying to our herein complaint. Our Amazon seller account allows us to sell in all 3 markets, the U.S.A., ****** and ****** which Amazon has locked us out of our seller account and out of all 3 markets is at issue. The BBB has a web link for filing a complaint related to ******, but the complaint process goes directly to Amazon, just like this complaint did, and so there is no difference.

5) Amazons Obligation to the BBB. Amazon's obligations to the BBB as an associated business are to "tell the truth", "be transparent", "embody integrity", ("address complaints...in good faith" -"includes appropriate evidence and documents supporting the business' position") and Amazon is failing in all of these requirements as to this BBB complaint in its replies.   BBB Accreditation Standards can be found here:*****************************************************************************************

6) One Simple Question and One Simple Request. We have about $200,000.00 USD in cash and inventory withheld by Amazon and have also lost an estimated $400,000,00 in sales due to this ongoing insanity that has been improperly imposed upon us by Amazon without any explanation whatsoever. Weve never been informed by Amazon prior to this BBB complaint being filed, or after this BBB complaint being filed (as is the case now), as to whyweve been locked out of our Amazon seller account. Within this BBB complaint process Amazon has a duty to disclose that information to us to fulfill its obligations to the BBB. Without knowing an exact reason why we were locked out of our seller account we have no way to defend and that failure to provide such information by Amazon shows a complete lack of good faith and fair dealing. Question: So, we again ask why have we been locked out of our seller account? At this point we dont believe even Amazon knows why as it was likely an error generated by their computer which is their responsibility. Request: This leads to our repeated request to Amazon: As youre lost with no clue as what is going on, as demonstrated by your erroneous replies to this BBB complaint and prior to it, please immediately reinstate our Amazon seller account and release holds on our seller funds and inventory in FBA warehouses.

Sincerely,

***********************
*************
*********************************************************
*********, ** ******
***********************
**************

Business Response
Date: 03/28/2024
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.
Customer Answer
Date: 04/01/2024

Complaint: ********

I am rejecting this response because:
We absolutely reject Amazons response as being unethical, deceptive and diversionary and as being in violation of the BBBs code of conduct:

Amazons message of March 28, 2024 to us states: Hello, We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.

1) Concealment by Amazon: 4 months ago, on November 17, 2023, without notice and without explanation Amazon suspended our Amazon seller account and locked us out of it. For the past 4 months weve tried by every means of direct communication possible with Amazon to get it to disclose the reason for our account closure and lockout or in the alternative to restore us. However, Amazon has absolutely refused to provide us with any reason or explanation for the ***** done or in the alternative undo it. Thus the reason we filed this BBB complaint was, and remains, to get Amazon to reinstate our seller account, release our seller funds and release our products because they have no reason or explanation for what they have done because there is none.

2) Diversion Creating More Concealment by Amazon: For all practical purposes Amazon has no customer service or support for third party sellers like ourselves. This BBB complaint process has two advantages in dealing with hardened, unconcerned and disconnected businesses like Amazon. First, the BBB requires its member associated businesses like Amazon to answer BBB complaints, provide documentation supporting its position, to act in good faith and to be honest. Second substandard businesses that harm people and other businesses often do so in darkness without any oversight or public review and exposure. The BBB complaint process changes all of that as the BBB has the discretion to publish the entire BBB complaint online. Such publication of BBB complaints can then cause public embarrassment for businesses that have acted improperly or are bad actors. Thereby the public can be educated to stay away from such businesses and/or it can motivate the businesses to make good and/or reform their practices.

Now, that we have kept the pressure up through this BBB complaint process Amazon now says that they will address our appeal, but that it will be done secretly by email from Amazon direct to us someday when they figure it out. Thereby they cut out the BBB from those communications and possible publication of whatever Amazon would tell us in secret. In sum, Amazon wants to divert this complaint off of the BBB website and back into darkness and silence. Of course if we accept Amazons unscrupulous offer the BBB complaint is then closed and Amazon gets away with not explaining its bad conduct within the BBB complaint.

3) Hidden Motives: These continuous and repeated efforts by Amazon in this BBB complaint process, and before it, to hide and conceal its acts and failures to act in this matter leads to the ultimate conclusion as to its motives. That ultimate motive must be that our seller account was closed and our seller funds and products taken, and profits from ongoing sales lost, for some corrupt purpose by Amazon and/or it was done without rhyme or reason by Amazons zombie computer. Either way, to date its clear that there is no Amazon agent willing or able to resolve this matter or do so openly.

4) Untrustable Amazon and ******************** Harm Its Caused: To date over the past 4 months, and within this BBB complaint process, Amazon has refused to state a specific reason as to why some bad actor within its company and/or its zombie computer without cause and without explanation converted our money and product to Amazon to the total of about $200,000.00 USD and also cost us lost sales
near $400,000.00 USD. Now, they want to divert this BBB complaint process off of the BBB website and into the darkness of a secret communication that they might email to us directly someday.

We patently reject all of this misconduct by Amazon in violation of their duties and obligations to the BBB and thereby to us. We again demand Amazons reinstatement of our seller account and release of our seller funds and products.

Sincerely,

***********************
*************
******************************************************************************************
*********************
***********************
************
Business Response
Date: 04/06/2024
Hello,

We have reviewed this seller's account and we require more information to complete our review.

We have requested the necessary information from the seller via email on 04/06/2024.

Regards,
Amazon
Customer Answer
Date: 04/12/2024

Complaint: ********

I am rejecting this response because:

We absolutely and completely reject Amazons response as being unethical, deceptive and diversionary and as being in violation of the BBBs code of conduct: Amazon has never provided a reply to this BBB complaint explaining what they did or why, or in the alternative simply reinstating our seller account and releasing our funds and products. And Amazon has repeatedly attempted to divert communications off of and away from this BBB complaint process:

A) Amazon Failure and Refusal to Answer: We filed this BBB complaint on December 20, 2023. Thereafter, for nearly 2 months Amazon failed and refused reply to our complaint even though the BBB requested that Amazon reply to our BBB complaint many-many times, which Amazon has a duty to reply to complaints as an associated business member of the BBB.

B) Amazon Attempted Diversion & Failure to Answer:Then on Feb 6, 2024, and repeatedly thereafter, Amazon sent reply messages to our BBB complaint telling us that we should go somewhere else other than the BBB with our BBB complaint. In place of the BBB complaint process, Amazon wanted us to instead communicate with Amazon directly VIA the sellers Account Health Dashboard in Seller Central. Which such communication is impossible as when Amazon terminated our seller account we lost access to Seller Central and therefore we could no longer send any communications to them directly whatsoever! We rejected this proposed resolution of our BBB complaint by Amazon as it was an attempt to divert the complaint off of and out of the BBB complaint process which would have led to the closure of our BBB complaint without Amazon ever answering or resolving our complaint. It was also a refusal to answer our BBB complaint by Amazon which did not explain their actions as they were required to do by the BBB.

C) Amazon Attempted Diversion & Failure to Answer: Then in Amazons message of March 28, 2024 to us it stated: Hello, We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution. Again, we rejected this proposed resolution of our BBB complaint by Amazon as it was an attempt to divert the complaint off of and out of the BBB complaint process which would have led to the closure of our BBB complaint without Amazon ever answering or resolving our complaint. It was also a refusal to answer our BBB complaint by Amazon which did not explain their actions as they were required to do by the BBB.

D) Amazon Attempted Diversion & Failure to Answer: Then in Amazons message of April 6, 2024 to us it stated: Hello, We have reviewed this seller's account and we require more information to complete our review.We have requested the necessary information from the seller via email on 04/06/2024. Regards, Amazon. Again, we now reject this proposed resolution of our BBB complaint by Amazon as it was an attempt to divert the complaint off of and out of the BBB complaint process which would led to the closure of our BBB complaint without Amazon ever answering or resolving our complaint. It was also a refusal to answer our BBB complaint by Amazon which did not explain their actions as they were required to do by the BBB.

1) Concealment by Amazon: 4 months ago, on November 17,2023, without notice and without explanation Amazon suspended our Amazon seller account and locked us out of it. For the past 4 months weve tried by every means of direct communication possible with Amazon to get it to disclose the reason for our account closure and lockout or in the alternative to restore us. However, Amazon has absolutely refused to provide us with any reason or explanation for the ***** done or in the alternative undo it. Thus the reason we filed this BBB complaint was, and remains, to get Amazon to reinstate our seller account, release our seller funds and release our products because they have no reason or explanation for what they have done because there is none.

2) Diversion & More Concealment by Amazon: For all practical purposes Amazon has no customer service or support for third party sellers like ourselves. This BBB complaint process has two advantages in dealing with hardened, unconcerned and disconnected businesses like Amazon. First, the BBB requires its member associated businesses like Amazon to answer BBB complaints, provide documentation supporting its position, to act in good faith and to be honest. Second substandard businesses that harm people and other businesses often do so in darkness without any oversight or public review and exposure. The BBB complaint process changes all of that as the BBB has the discretion to publish the entire BBB complaint online. Such publication of BBB complaints can then cause public embarrassment for businesses that have acted improperly or are bad actors.  ******* the public can be educated to stay away from such businesses and/or it can motivate the businesses to make good and/or reform their practices.

Now, that we have kept the pressure up through this BBB complaint process Amazon now says that they will address our appeal, but that it will be done secretly by email from Amazon direct to us someday whenthey figure it out or when they can get more information somewhere else. Thereby they cut out the BBB from those communications and possible publication of whatever Amazon would tell us in secret. In sum, Amazon wants to divertthis complaint off of the BBB website and back into darkness and silence.   Of course if we accept Amazons unscrupulous offer the BBB complaint is then closed and Amazon gets away with not explaining its bad conduct within the BBB complaint and its timelines.

3) Hidden Motives: These continuous and repeated efforts by Amazon in this BBB complaint process, and before it, to hide and conceal its acts and failures to act in this matter leads to the ultimate conclusion as to its motives. That ultimate motive must be that our seller account was closed and our seller funds and products taken, and profits from ongoing sales lost, for some corrupt purpose by Amazon and/or it was done without rhyme or reason by Amazons zombie computer. Either way, to date its clear that there is no Amazon agent willing or able to resolve this matter or do so openly.

4) Untrustable Amazon and ******************** Harm Its Caused: To date over the past 4 months, and within this BBB complaint process,Amazon has refused to state a specific reason as to why some bad actor within its company and/or its zombie computer without cause and without explanation converted our money and product to Amazon to the total of about $200,000.00 USD and also cost us lost sales near $400,000.00 USD. Now, they want to divert this BBB complaint process off of the BBB website and into the darkness of a secret communication that they might email to us directly someday.

We patently reject all of this misconduct by Amazon in violation of their duties and obligations to the BBB and thereby to us.   We again demand Amazons reinstatement of our seller account and release of our seller funds and products.

Sincerely,

***********************
*************
*********************************************************
*********,MB ******
*********************
***********************
************
Business Response
Date: 06/13/2024
Hello,

We have reviewed your account and decided that your Amazon seller account cannot be maintained. If you register any new accounts, we will also decline them.

Why did this happen?
Your account does not meet the requirements of the Amazon Services Business Solutions Agreement:
******************************************************************************;

If you are using an Amazon Seller Wallet account, it will also remain deactivated because it does not meet the requirements of the Amazon Seller Wallet Terms & Conditions:
******************************************************************************************;

Has this message been sent in error?
If you believe there has been an error, or if you have any questions, you can contact us by submitting the form found on our technical support page:
***********************************************************
Customer Answer
Date: 06/17/2024

Complaint: ********
We reject Amazons response for the following reasons:
Amazon is in violation of its obligations and duties to the BBB as a business partner to the BBB to respond to all complaints in good faith, in a professional manner, addressing all significant issueswhich includes evidence and documents in support of its response and which explainswhy any relief sought cannot or should not be granted; and to do so in a way that is reasonably expected. See BBB standards: *****************************************************************************************.
In November 2023 Amazon suspended our seller account and locked out without any notice and without any explanation and to this day it has refused to offer any explanation. Also at that time it withheld approximately $200,000 in our funds and product inventory held in its FBA warehouse. And,we have lost hundreds of thousands of dollars in sales due to this bizarre and unexplained act by Amazon.

To date, Amazon has completely refused to respond to the complaint filed with the BBB against it on 12/20/2023 (over 6 months ago) and as augmented by our replies to Amazons repeated refusals to address the complaint:

2/6/2024: Amazon told us to go somewhere else with our complaint.
3/16/2024: Amazon told us to go somewhere else with our complaint.
2/28/2024: Amazon said it would go back door avoiding the BBB process and email us secretly instead.
4/6/2024: Amazon said it would go back door avoiding the BBB process and email us secretly instead.
6/13/2024: In violation of BBB standards Amazon without evidence and documentation it refused to address any and all significant issues we asserted, refused to explain why our seller account would remain deactivated or why our withheld funds and products (at that time ~ $200,000.00 USD) were withheld and instead disrespectfully told us to go read its 45 page Amazon Services Business Solutions Agreement and figure it for ourselves. Amazon had not reviewed our seller account at all.

On 2/9/2024, 3/20/2024, 4/1/2024, 4/12/2024 and again today we totally reject Amazons replies.

BBB violations by Amazon in this BBB complaint process have been continuous for over 6 months:

(a) As required by the BBB for member businesses Amazon has failed to address the significant issue of our request for reinstatement of our Amazon seller account by its refusal to state an exact reasonfor its termination and has refused to provide evidence and documentationto support its refusal to reinstate our seller account and has refused to explain why it wont manner reasonably expected.

(b) As required by the BBB for member businesses Amazon has failed to address the significant issue of our request for release of our Amazon seller account funds by its refusal to state an exact reasonfor its withholding our money and has refused to provide evidence and documentation to support its refusal to release our seller account funds and has refused to explain why it wont manner reasonably expected.

(c) As required by the BBB for member businesses Amazon has failed to address the significant issue of our request for release of our Amazon seller account products held in its FBA warehouses by its refusal to state an exact reason for its withholding our products and has refused to provide evidence and documentation to support its refusal to release our seller account products and has refused to explain why it wont manner reasonably expected.

We want this complaint that weve filed to remain open and be completed by compliance by Amazon and/or that Amazons BBB accreditation be withdrawn. We reject all of Amazons responses as being non-responsive and in violation of the BBBs code of conduct as follows:

Amazon is in violation of its obligations and duties to the BBB as a business partner pursuant to the BBBs code of conduct requiring businesses responding to complaints do so in good faith, in a professional manner, addressing all significant issues which includes evidence and documents in support of its response and which explains why any relief sought cannot or should not be granted in a manner reasonably expected. See BBB standards: *****************************************************************************************.

Each of Amazons communications individually clearly violates BBB standards and each stand as separate violations. What is ******* clear is that any person of ordinary reasoning reading Amazons communications has no clue what Amazon is doing, why they did it, what their reasoning is, what their evidence or documentation is.

The BBB must enforce its standards or it becomes complicit in violating them. Amazons multiple failures to comply with BBB standards reflects unfavorably upon, or otherwise adversely affects, the public image of the BBB and its other accredited businesses. Amazon has an obligation to so comply with said standards as detailed above and/or by its reinstating out seller account and releasing our funds and products and/or in the alternative the BBB needs to remove Amazons BBB accreditation for its clear and repeated violation of BBB standards. Here below are some examples of businesses that have lost BBB accreditation for far less than what Amazon has done herein as decided by the BBBs Standards and ***************************************************************************************************************************************************************************************************************

Again, we reject Amazons replies which are all non-responsive to both the complaint and to our responses and which all thereby repeatedly violate its duties and obligations to the BBB and its code of conduct and thereby harm both the BBB and us.  In the complaint process we again demand Amazons reinstatement of our seller account and release of our seller funds and products.

Sincerely,

***********************
*************
*************************************
*********,MB ******
*********************
***********************
************

Business Response
Date: 08/28/2024
Hello,

We have received the latest correspondence regarding complaint number ********. Following a thorough review, we have concluded that the actions taken with respect to the "*************/*************" account were justified. These actions align with both the "Funds Withholding Policy" and the "Amazon Services Business Solutions Agreement", which governs the terms of service between Amazon and this seller.

For more information about the policies used to reach this decision, go to the following links:
-- "Funds Withholding Policy"
***********************************************************************************************;
-- "Amazon Services Business Solutions Agreement"
*******************************************************************************;

Sincerely,
Amazon.com
Customer Answer
Date: 09/02/2024

Complaint: ********
We reject Amazons response for the following reasons:
Amazons reply to our complaint is in violation of its obligations and duties to the BBB as an accredited business partner of the BBB. Thereby the BBB requires Amazon to reply to all complaints in good faith, in a professional manner, addressing all significant issues, with evidence and documentation which explains why the relief sought can or cannot be granted: See BBB standards: *****************************************************************************************.

We filed our BBB complaint against Amazon on December ******* over 8 months ago. To this day in its replies Amazon repeatedly refuses to state an exact reason or explanation,or provide documentation or evidence, for its shut down of our Amazon seller account and its confiscation of $200,000 of our money and products in its possession that occurred in November, 2023. No person of ordinary reasoning reading Amazons replies would have any clue at all as to what specific act on our part, and facts, documents and evidence, justified its actions against us and would be left with only one conclusion; that Amazon is simply engaging in fraud and conversion against us. Compare and contrast: Go look at published BBB complaints by buyers of products (we are sellers of products)against Amazon and you find highly detailed replies to same by Amazon in conformity with BBB standards. Despite many requests over the past 8 plus months we can't get any such highly detailed reply from Amazon to our BBB complaint as they are out to fraud us and take our money and products.

We demand that the BBB require Amazon to provide the required detailed information as outlined above and that the BBB decertify Amazon as an accredited BBB business partner.

Sincerely,

***********************
*************
*********************************************************
*********, MB ******
***********************
**************

Business Response
Date: 10/25/2024
Hello,
We have reviewed this sellers account and referred the issue to an internal team. They will review and respond in next 2-5 business days.
Thanks,
Amazon.com Seller Performance
Business Response
Date: 11/29/2024
Hello,
The email address through which this complaint was raised, ************************ is associated with an Amazon account registered in the Amazon Canada store.
We recommend that the Seller sends information about this complaint to Amazon through the channels offered to the Seller via email or through the Sellers Account Health Dashboard in Seller Central.
Thanks,
The Amazon Seller Performance Team

------ Original Message ------
Business Response
Date: 12/21/2024
Hello,

We have reviewed this sellers account and engaged an internal team. They will review and contact the seller via email according to their guidelines.

Sincerely,
Amazon.com
Customer Answer
Date: 12/26/2024

Complaint: ********

I am rejecting this response because:

We absolutely reject Amazons response as being unethical, deceptive and diversionary and as being in complete violation of the BBBs code of conduct.

We sold our own patented products on Amazon.com. Our VEHICLE TRACTION DEVICE Patent Number in the ************* is: US ******** * / Date of Patent: Mar. 24, 2020 can be seen at the following link: *********************************************************************************
In November, 2023 Amazon blocked us from our Amazon seller account and confiscated $200,000 of our cash and product in their possession and have to date absolutely refused to explain why.

We filed our BBB complaint against Amazon over a year ago on December 19, 2023 and to date Amazon has failed and refused to answer it. Now, that we have kept the pressure up through this BBB complaint process Amazon now says that they will address our complaint, but that it will be done secretly by email from Amazon direct to us "someday" when they figure it out. Thereby they cut out the BBB from those communications and possible publication by the BBB of whatever Amazon would tell us in secret. In sum, Amazon wants to divert this complaint off of the BBB website and its complaint process and back into darkness and silence. Of course, if we accept Amazons unscrupulous offer of last week this BBB complaint will be closed and then Amazon gets away with continuing to hide out and not explain its bad conduct within this BBB complaint process which is subject to publication.

Sincerely,

**** *******
*************
**********************************;Box ***
*********, MB ******
*********************
********************************
************
Business Response
Date: 01/09/2025
Hello,
The email address through which this complaint was raised, ************************ is associated with an Amazon account registered in the Amazon Canada store.
We recommend that the Seller sends information about this complaint to Amazon through the channels offered to the Seller via email or through the Seller's Account Health Dashboard in Seller Central.
Thanks,
The Amazon Seller Performance Team
Customer Answer
Date: 01/13/2025

Complaint: ********

I am rejecting this response because:

**** ***** I am rejecting the response from Amazon I am requesting from you email addresses and phone numbers for the following 2 people . ***** ******, President & CEO And: ******* ******, Chief Operating Officer

Sincerely,

**** *******
Business Response
Date: 01/26/2025
Hello,

We have reviewed this sellers account and engaged an internal team. They will review and contact the seller via email according to their guidelines.

Sincerely,
Amazon.com
Customer Answer
Date: 01/28/2025
As to the 3 questions you presented to us of 1/18/25, these questions relating to our participation in the
BBB complaint process improperly shift the burden from the BBB accredited business (Amazon) to us,
the complainant, and we object to this shift. Specifically, an accredited business is required to reply to a
complaint promptly and in good faith stating a detailed specific reason for its actions which is supported
by facts and evidence. To date, in this BBB complaint process (that has been going on for over a year)
Amazon has refused to provide a specific detailed reason with evidence and facts for closing and locking
us out of our Amazon seller account and confiscating $200,000 of our cash and our own patented
product in November 2023.
As to your first question: I would point out that Amazons funds disbursement does not address the
three times larger dollar loss at the time of our patented product that Amazon took from us. As to funds
disbursement appeals if you click on the link in Amazons communication you reference it leads to an
instruction which states in part: You may appeal your account deactivation by following the
instructions provided to you in the notice of account deactivation or in Seller Central. As we have
complained and explained over and over and over again in our BBB complaint herein Amazon
terminated our seller account and confiscated our money and product without providing us an exact
explanation for its actions against us. Its absolutely impossible to appeal, explain or defend against a
hidden, non-disclosed or nonexistent allegation. Amazon has used this same unethical procedure within
this BBB complaint as well where in violation of the BBB code of conduct for accredited businesses it has
continued to refuse to state an exact reason, with supporting proof, information and evidence for its
closing of our seller account and confiscation of our seller funds and of our patented product. The idea
that we or anyone could appeal an allegation that is unknown is nutty, unjust and shameful. Weve
never been able to present a defense to Amazon to any allegation as we have no clue what the
allegation is.
As to your second question: Regarding Amazons The Funds Disbursement Eligibility Policy: See the
answer to your first question above. As we have complained and explained over and over and over
again in our BBB complaint herein that Amazon terminated our seller account and confiscated our
money and product without providing us an exact explanation of the allegation. Its absolutely
impossible to appeal, explain or defend against hidden, non-disclosed or nonexistent allegation. And,
Amazon repeats the same misconduct within this BBB complaint. To date the BBB has not put a stop to
Amazons misconduct which has gone on now for over a year within the BBB complaint process. Weve
never been able to present a defense to any Amazon allegation as we have no clue what the allegation
is.
As to your third question: Attached are 2 notices of payment from Amazon by transfer scheduled for
11/17/2023 of money owed us of $1,083.11 and $7,979.14, but never paid to us by Amazon.
Beyond your 3 questions, Amazon has an obligation as an accredited business partner of the BBB to
provide us with a detailed explanation of its actions against us, provided timely and in good faith,

supported by documentation and evidence. We have complained to the BBB many times about
Amazons failure to so act and stated that the BBB should require Amazon to conform or remove its BBB
accreditation.
To help clarify this problem which so far the BBB seems to be overlooking I will provide you with a
hypothetical reply to complaint by Amazon that would likely comply with BBB accreditation standards
for business partners: First, let me say that selling violations by sellers are not secret and they are all
published on the internet. As an example, if a person were to go to ****** and type in the following
search terms a giant list of possible seller violations would appear: common amazon seller violations.
The same holds true for a ****** search of the following search terms where a giant list of websites
appears with lists of seller policies: amazon policies for sellers. In sum there is no possible Amazon
policy for sellers or violations that are not commonly and publically known but Amazon will not state
which one it alleges as to us. So far Amazon over the past year plus has repeatedly and totally refused
to state what violation they allege against us.
Hypothetical reply to a hypothetical BBB complaint against Amazon by a hypothetical seller as below:
We have reviewed this sellers BBB complaint and address it as follows: On January 1, 2025 we
received a complaint by email from a U.S. trademark holder, trademark registered with the *****, that
a product this seller was selling on Amazon infringed upon its trademark. On January 2, 2025 we
suspended the sellers related product listing (ASIN) and provided the seller with notice of the
complainants complaint and of the complainants name and email address and also asked this seller to
explain why the seller had not infringed upon the trademark in question (this notice was emailed to the
seller). On January 4, 2025 the seller replied to us by email with its explanation. After review of the
sellers reply and explanation, comparing it with the complainants complaint, on January 6, 2025 we
determined that the sellers product listing had infringed upon the complainants trademark rights and
we then deactivated the sellers account and gave the seller email notification of our action and decision
referencing the exact policy violation (violation of intellectual property rights trademark by selling
product using another persons trademark without permission) and explained the sellers right of
appeal.
After over one year in our case Amazon has absolutely stonewalled us and the BBB complaint process by
totally refusing to supply such a reply similar to the above hypothetical as they have no good faith
reason for closing our seller account and locking us out of it or for taking our funds and our own
patented products and for not providing us with a detailed explanation. Nor, has the BBB provided us
with any explanation why its enforcing the BBB rules for accredited businesses in regard to our
complaint as against Amazon.
Amazon is in clear, wanton and repeated violation of its obligations and duties to the BBB as a business
partner to respond to all complaints: promptly, in good faith, in a professional manner,
addressing all significant issues which includes evidence and documents in support of its response
and which explains why any relief sought cannot or should not be granted; and to do so in a way that
is reasonably expected. See BBB standards: *****************************************************************************************.

If the BBB is unwilling or unable to enforce its clear requirements as to Amazon by forcing it to reply to
our complaint in compliance with same, or by removing its BBB business partner accreditation, the BBB
should consider at least posting some kind of warning or notice to the public perhaps on its website as
follows:
Special Notice Regarding Complaints against Amazon:
The primary public benefit of the Better Business Bureau (BBB) is that it provides consumers with a
readily accessible platform to research and review businesses, allowing them to make informed
decisions about which companies to patronize based on complaint history and accreditation status,
ultimately promoting marketplace trust by highlighting businesses with ethical practices and warning
about potential scams; essentially acting as a consumer protection tool by offering a way to file
complaints and access information about a business's reputation.
BBB accredited businesses are required to reply to complaints filed on or off of the BBB
platformpromptly, in good faith, in a professional manner, addressing all significant issues which
includes evidence and documents in support of its response and which explains why any relief
sought cannot or should not be granted; and to do so in a way that is reasonably expected. See BBB
standards: *****************************************************************************************.
However, Amazons own policies are incompatible with these above listed BBB standards. Amazon is
a BBB accredited business. Amazons own internal standards resultants in its belief that it need not
provide detailed explain with evidence for its actions in reply to complaints in accordance with BBB
standards if it does not want to. Its not uncommon for Amazon to totally refuse to comply with such
BBB required disclosure. There is no forum you can think of in the free world that would permit such
non-disclosure by Amazon (or of any other person or business) rather it would be in mediation,
arbitration, litigation or whatever. As a hypothetical imagine receiving a parking citation with a demand
for money that listed no specific identifiable violation of statute committed with time and place of the
alleged violation. In such circumstance, without those facts, youd have no ability to appeal the citation
and due process, equal protection would be impossible for you.
Ordinarily, the BBB would suspend the BBB accreditation of any such member business under these
circumstances. However, in this situation we simply warn you that you may be wasting your time by
filing a complaint with the BBB against Amazon as Amazon standards and the high standards of the BBB
are incompatible. Therefore, be advised as to complaints against Amazon with the BBB that the BBB
standards for accredited business partners do not apply as Amazon may treat them as optional.
In support of the above hypothetical BBB notice and of our own complaint:
Within this BBB complaint process on 06/13/2024 Amazon replied to our complaint and stated: Hello,
We have reviewed your account and decided that your Amazon seller account cannot be maintained.
Your account does not meet the requirements of the Amazon Services Business Solutions Agreement
Within this BBB complaint process on 08/28/2024 Amazon replied to our complaint and stated:
Following a thorough review, we have concluded that the actions taken with respect to the
"*************/*************" account were justified.

These statements by Amazon of 06/13/2024 and 08/28/2024 are mere conclusions and absolutely and
totally fail to comply with BBB standards for accredited businesses. Its profoundly disturbing that this
wanton misconduct by Amazon has been continuous from the beginning of our BBB complaint until to
date over a year later and we have complained to the BBB many times about it. These conclusions
provide absolutely no factual basis for us to know the specific allegation against us and thereby we have
absolutely no way to respond or defend against them.
Ask a small child to read the BBBs standards for accredited businesses and then to read the statements
by Amazon of 06/13/2024 and 08/28/2024 and then ask that small child if Amazon has complied. The
answer is no.
In sum, we again, as we have for over a year, request that the BBB demand and require Amazon to
immediately and totally comply with BBB standards for accredited businesses regarding our complaint
by a date certain or that the BBB revoke Amazons BBB accreditation.
Sincerely,
**** *******
*************

Business Response
Date: 02/14/2025
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Amazon.com - Seller Performance
Business Response
Date: 02/26/2025
Hello
Advise the seller I transfer the case to the proper team
Business Response
Date: 02/28/2025
Hello,
We have reviewed this sellers account and engaged an internal team. They will review and contact the seller via email according to their guidelines.
Sincerely,
Amazon.com
Business Response
Date: 03/12/2025
Hello,
We have reviewed this sellers account and engaged an internal team. They will review and contact the seller via email according to their guidelines.
Sincerely,
Amazon.com
Business Response
Date: 03/21/2025
Hello,

We have reviewed this account and the information provided. We have determined that this seller may not sell on Amazon as their account may have been used to engage in fraud or other illegal activity.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

Sincerely,
Amazon.com - Seller Performance
Business Response
Date: 03/30/2025
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,

Amazon Seller Performance
Amazon.com
Business Response
Date: 04/07/2025
Hello,

After completing our investigation, we determined that the Amazon seller account has been used to engage in misleading, fraudulent, or illegal activity. This activity ***** our customers, other selling partners,and our store, that's why the funds in the account won't be disbursed to the seller.

Given the proprietary nature of our business, we don't share details on our investigation methods.

For more information on this policy, review our "Funds Disbursement Eligibility Policy":
******************************************************************************************
Customer Answer
Date: 04/12/2025

Complaint: ********

I am rejecting this response because:
Here Amazon states alternative "conclusions" where the reader is expected to blindly pick one and thereby it's clear that Amazon provides no clue in reply to our BBB complaint as to its misconduct against our company.  As to our BBB complaint herein Amazon is in clear, wanton and repeated violation of its obligations and duties to the BBB as a business partner to respond to all complaints on or off of the BBB complaint platform:promptly, in good faith, in a professional manner, addressing all significant issues which includes evidence and documents in support of its response and which explains why any relief sought cannot or should not be granted; and to do so in a way that is reasonably expected. See BBB standards: ***********************************************************************************************; By its repeated failure over the past year plus to comply with BBB standards in reply to our BBB complaint the BBB should without question revoke Amazon's BBB accreditation.
Sincerely,

**** *******
Business Response
Date: 05/03/2025
We are in receipt of your additional outreach regarding BBB complaint no. ********. Amazon records confirm that we last responded to this matter on March 21, 2025. Additionally, Amazons outside counsel recently sent further response directly to claimant **** ******* on April 29, 2025, attached hereto.

It remains Amazons position that the enforcement and funds decisions were appropriate and made in accordance with the parties agreement, the Amazon Services Business Solutions Agreement and related policies, and that Mr. ******** complaint should be dismissed. Further, Amazon declines the invitation to participate in mediation with the claimant and BBB. Per the parties agreement, any seller dispute with Amazon shall be resolved by binding arbitration with the ********************************* See id. at sec. 18 Miscellaneous. Amazon reminded claimant of this provision in its April 29, 2025 correspondence.

Please let us know if you have additional questions that Amazon can address.

Thank you,

Customer Answer
Date: 05/10/2025
Complaint: ********

I am rejecting this response because:

Amazons response to our complaint no. ******** is in complete violation of its obligation to the BBB as an accredited BBB business. Amazon states a mere "conclusion" that its aggression against us is in compliance with Amazons seller agreement but Amazon provides no clue in its reply as to what specific misconduct is alleged against us or what evidence it has of same and by this glaring omission it violates its BBB obligations in replying to our BBB complaint. Thereby the reader has no clue whatsoever as to what misconduct Amazon is alleging or what factual basis is alleged. Also thereby, Amazon offering a mere conclusion, we have no clue how to defend our business and that is unfair and unjust. Also in wanton violation of its BBB obligation Amazon states that it will not participate in the invitationto mediate where the BBB absolutely requires accredited businesses to: 2.Participate in mediation, arbitration, or other dispute resolution services as requested by BBB. (See BBB standards link below). And Amazon falsely assertsthat according to its seller agreement that any dispute will be resolved by arbitration. By this falsehood Amazon violates its obligation to the BBB: 3. Tell the Truth (See BBB standards link below). Read it and youll see that Amazons seller agreement does not prohibit settlements, complaints and resolutions, mediation,etc. and if it did prohibit same Amazon should absolutely not be a BBB accredited business as the BBB requires accredited businesses to fully and specifically answer BBB complaints and engage in mediation, etc. Contrary to its falsehood, the truth is that Amazon is constantly engaged in complaint resolutions with sellers that have nothing to do with arbitration. As Amazon will not answer our BBB complaint according to BBB standards its clearly acting inconsistently with its BBB obligations and its BBB business partner accreditation must be terminated. The BBB is a public watchdog protecting the consumer and a big part of that is the BBB publishing of BBB complaints where the public reads them and believes those complaint processes where conducted in accordance to BBB standards. If BBB complaints are not conducted and resolved in accordance with BBB standards the public is deceived and public confidence in the BBB complaint process is destroyed.

Amazon confiscated $200,000 of our money and of our own patented products without giving us a specific understandable specific stated reason with evidence and that is wrong. There is no complaint, dispute, resolution or litigation process you can think of where such non-disclosure of specific allegation without supporting evidence is permitted under any circumstance as that kind of misconduct is reserved for third world countries. Accordingly,Amazon getting away with such misconduct as is going on within this BBB complaint process herein is reprehensible and in complete conflict with BBB standards for BBB accredited businesses.

As to our BBB complaint herein, Amazon is in clear,wanton and repeated violation of its obligations and duties to the BBB as a business partner to respond to all complaints on or off of the BBB complaint platform: promptly, in good faith, in a professional manner, addressing all significant issues which includes evidence and documents in support of its response and which explains why any relief sought cannot or should not be granted; and to do so in a way that is reasonably expected. See BBB standards:***********************************************************************************************;
By its repeated failure over the past year plus to comply with BBB standards in reply to our BBB complaint the BBB should without question revoke Amazon's BBB accreditation.

**** *******
*************
*********************************************************
*****************************
********************************
Initial Complaint
Date:12/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is not refunding me on multiple items and they are requesting outrageous private information (such as my drivers license id) from me just to get my refund. I dont want to jump through hoops when theyre advertising that returns are free. Also they said theres suspicious activity on my account but wont tell me what it is.
Business Response
Date: 12/21/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding refund for the order.

I see our team have noticed abnormal activity on your account hence we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

I request you to please share the requested details by visiting the secured link shared on your registered email id. Once we receive it and verify the details, our team will be able to help you further. Rest assured, all personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

If you do not get the updates after 3 business days of uploading the document, please contact us through chat or call for further help.

I appreciate your cooperation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 12/21/2023

Complaint: 21033111

I am rejecting this response because:
you stated that there is abnormal activity but will not disclose what the activity is.
I have questions for you:
Is it legal for Amazon to accept a returned product and keep the money?
shoulnt Amazon be obligated to disclose the refund requirements before any purchase transaction?
what abnormal activity have you noticed?

Sincerely,

******************************
Customer Answer
Date: 12/28/2023
One of the Amazon special services representatives assured me they do not need my ID for refunds. But I received another email from a different rep stating otherwise and requesting my ID still. The special service rep said hackers got a hold of their system. This is even more of a reason that I do not trust uploading my personal info to their system. I am assuming that no ID will be needed for refunds going forward. If so I will make another complaint with BBB and other sources.
Initial Complaint
Date:12/19/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They asking for my government ID to give me refund on my item a reach of privacy on their part. I dont want to provide my government ID to them to receive my refund. They didnt see my government ID when I purchased an item so why they want to see it when I need to return it? This should be illegal. Theres nothing in their refund policy that mentions requiring an ID in order to receive a refund.
Business Response
Date: 12/21/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the returned order. I'm sorry for the inconvenience caused.

I see our team have detected unusual activity on the account hence they requested for the ** verification however upon checking on the order details, I see it is already refunded back to your original payment on Tuesday, December 19, 2023 at 7:59 PM (PST).

The refund of $62.59 will reflect back on your billing statement in 3-5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 12/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**************************
Initial Complaint
Date:12/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order #***-4007852-3052258 I returned this order. Initially Amazon was going to send a *** driver to my house to pick up the return but then said they would allow me to drop it off at *** store and provided me a tracking number. They then proceeded to send *** to my house anyway and I gave them the Apple Watch. *** then provided me a new tracking number which I provided to Amazon. Amazon received my return last Wednesday 12/13 and still have not refunded me my money. I spoke to customer service at least 10 times and they keep saying different things. I have proof of delivery to Amazon warehouse. I want my refund. No one is helping me. If you try to track my return on Amazon, they are using the wrong tracking number (the one they provided if I were to have dropped off the applewatch at *** store vs the tracking number *** who came to my house because AMAZON sent them, provided me)
Customer Answer
Date: 12/20/2023
I provided video of *** Amazon sent to my house
Customer Answer
Date: 12/20/2023
Sent proof of *** that amazon sent to my house. Tracking number they provided and disturbing conversation with customer service supervisor
Customer Answer
Date: 12/21/2023
Amazon customer service is now claiming the *** driver they sent to my house to pick up my return was ordered by me and not them and that I acted independently. This is a lie that can be easily be proven by calling *** and using the tracking number they provided when they picked up the parcel as to who sent them to my house. I even asked Amazon permission to drop it off at the *** store as a in home pick up would be inconvenient for me as I work during those hours and they agreed. I never got to though as they sent *** to my house anyway and I happened to be home. The tracking number *** provided me when they were sent by Amazon to pick up my package is : 1Z9WX3422685272326

i would never order a *** return pick up to my house as I work for the United States Coast Guard and never am home during regular business hours as a matter of a fact I never know When I will be home with my schedule. I am shocked and saddened by how Amazon is treating me especially since in prior conversations with them that they can easily access they aknowledge they have the return and that it has been scanned into their system and were processing my refund several times. Now they are claiming they dont have it, that I acted independently on the return and it seems they lost the return even though I provided proof of delivery several times.
Business Response
Date: 12/21/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the returned order.

I get that the tracking# you have provided shows its already delivered however our team have not yet processed it. Generally the returns are processed by Amazon in 14 days. In some situations, it may take longer. Certain items can take up to 30 days. This additional time allows our ************** to find and process the item you have returned.

Although the return tracking shows delivered, the ************** has to complete the return processing before the refund is initiated.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. If you don't hear from our ************** within 30 days from the time of return, please contact us through chat or call so we can find out what happened and help you further.

More details can be viewed on this link.

************************************************************************************

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 12/21/2023

Complaint: 21033056

I am rejecting this response because: due to the various conflicting responses from Amazon and the fact that they are lying about the return process and denying they sent *** to my house to pick up the return, I dont trust Amazon to refund me my money. They acknowledge they have received my item/return and I want my refund processed immediately. I have provided proof and they acknowledge they have it. ********************************************************************************************************************************** out of my money.

Sincerely,

***************************
Customer Answer
Date: 12/22/2023
As you can see from the photos attached I was told last week that my items were already scanned and I should see my refund in 3-5 business days. I feel Amazon has either lost my item or someone in their own warehouse stole it. As I was told it was scanned in and I was being refunded last week (see attached) and no refund ever came over 12 days later
Customer Answer
Date: 12/22/2023
As you can see from the photos attached I was told last week that my items were already scanned and I should see my refund in 3-5 business days. I feel Amazon has either lost my item or someone in their own warehouse stole it. As I was told it was scanned in and I was being refunded last week (see attached) and no refund ever came over 12 days later
Customer Answer
Date: 12/22/2023
As you can see from the photos attached I was told last week that my items were already scanned and I should see my refund in 3-5 business days. I feel Amazon has either lost my item or someone in their own warehouse stole it. As I was told it was scanned in and I was being refunded last week (see attached) and no refund ever came over 12 days later
Initial Complaint
Date:12/19/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for the items on 12/17/23 expecting to receive them by 12/19/23 as was shown on the order page. I get an email today 12/19 stating that I wont receive the package until 12/23/23 a full week after ordering. I pay for prime, so I can receive my packages within 1-2 days. The past 4 months I have either received my orders after the date promised, or I don't receive them at all. I am getting tired of paying monthly to receive below standard service at this point for any company. I understand that it's the holiday season, but if you promise a delivery date you should uphold that delivery date. I am also tired of having to contact Amazon customer service only to be told that there's nothing they can do. I want my order to be delivered before the 12/23/23 and I want no retaliation from Amazon.
Business Response
Date: 12/22/2023
Hello,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We apologize for the inconvenience caused with your Order delay.

Upon reviewing, I see that the Order has been marked as Delivered on Wednesday, 20 December.

We look forward to seeing you again soon.

Regards,
*****
*****************************
Customer Answer
Date: 12/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:12/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I issued a refund through Amazon. They told me to upload a valid government-issued identity document on their secure customer portal. Or else they would refuse my refund. That is a personal information violation. If I don't submit my ID, I won't be eligible for a refund, excuse me what?!
Business Response
Date: 12/22/2023
Hello ****,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for reaching out to us.

Because we noticed abnormal activity on your account, we are undertaking an investigation of your account. The first part of this investigation involves need your ID before we can proceed with your request for a refund.

Please review to the **Mail sent on Tuesday, December 19, 2023 at 6:34 PM (PST)

Thanks for your understanding. We look forward to seeing you again soon.

Regards,
*****
*****************************
Customer Answer
Date: 12/22/2023

Complaint: 21033045

I am rejecting this response because: I'm not comfortable sending my ID to ********************, it is a violation of privacy.

Sincerely,

*****************
Initial Complaint
Date:12/19/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/11/2023 I ordered and paid for a GE Profile Opal 1.0 Nugget Ice Maker| Countertop Pebble Ice Maker | Portable Ice Machine under ORDER # ***-5062235-6475453. Seller was listed as Amazon.com Services LLC. The amount paid was $380.41. An additional $6.99 was paid for the ice maker to be delivered by 12/15/2023. The delivery did not arrive on 12/15/2023. Several calls to Amazon were made to obtain the product by 12/16/2023. On 12/16/2023, I gave the ice maker to my daughter as a Christmas gift. The ice maker never produced any ice, remained stuck in defrost mode, and severely overheated. On 12/17/2023, a return was filled for a full refund to the credit card used to by the ice maker. Amazon insisted on a person being physically at home for them to pickup the ice maker. The ice maker was picked up by Amazon on 12/18/2023. The Amazon site confirmed pickup on 12/18/2023 and receipt of the product on 12/19/2023. Refund was scheduled for 1/4/2024. Two calls were made requesting a refund to my card. First call on 12/19/2023 Amazon stated they would send an email requesting a government id to send a refund sooner. The email never arrived. The second call Amazon stated an ecard had been requested which would not be issued until 1/4/2024. Upon receiving the ecard, I could call back and ask for the money to be returned to my credit card which would not occur until mid-January. Amazon delivered a defective product and refuses to refund the $380.41 paid for the defective product to my card. Internet has numerous posting of returning the ice maker to Amazon multiple times and each time the product did not work. I do not believe I am getting my money back and no longer even have the product.
Business Response
Date: 12/21/2023
Hello,

I'm ****** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order # ***-5062235-6475453

After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information": ************************************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Customer Answer
Date: 12/26/2023
Dear Better Business Bureau,

This complaint was resolved with Amazon today 12/26/2023. Amazon initially issued a refund of only $6.66 on a $380.41 purchase but after multiple calls to Amazon. Refund of ****** was received today. It was short by $2 for what was actually paid but I am not going to challenge them any further on this total fiasco. The entire experience from trying to get delivery, receiving a broken product, returning the product, and obtaining a refund was a complete nightmare.

Sincerely,
***********************
4827 *************
********, ** 43560
Initial Complaint
Date:12/19/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/18/2023, I received an e-mail stating that my Amazon had been closed. The reason was stated as "We have taken this measure because our records show that your account is directly linked to another account that we previously closed for violating of our Conditions of Use." On the same day, I replied that I did not have nor have I ever had another Amazon account.Later that same day, I received an e-mail from Amazon with the subject line "Your Amazon.com Account: Returns and Refund Policy Violation Notification". stating that my account had been restricted to digital purchases only, due to "repeated violations of our Conditions of Use." I responded to this e-mail as well, stating that I did not have another Amazon account. Unfortunately, I did not notice the reference to the Return and Refund Policy Violations, so I did not respond to that. Attached are copies of the relevant e-mails.I do not understand this. I do not even buy that many items through Amazon. The last item that I purchased was canceled by Amazon after multiple notices that the delivery date was being delayed, and Amazon then later informed me that it was out of stock. I don't understand why I am being punished because *Amazon* (or the seller, as it may be) canceled my order. I did not cancel it. I was happy to wait for the item to arrive, until Amazon canceled the order and told me it was out of stock. Beyond that, I don't have any returns on my account. So again, I don't understand why my account was closed for violation of the returns and refunds policy, when I haven't had any returns, and the refund was processed at Amazon's insistence, not mine. In addition, I had a large Amazon gift card balance which I am unable to meaningfully use now that my account has been in digital purchase only mode. I am requesting the BBB to contact Amazon and have Amazon fully reopen my account with my full gift card balance available.
Business Response
Date: 12/22/2023
Hello ******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your Amazon account. I understand how frustrating it can be.

Our Account Specialist team will be able to assist you and resolve this for you.

Please include your preferred contact number and best time to call, in your response to this email.

As soon as I receive a response from you, I will forward the details to our Specialist team to call you.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 12/26/2023
I have received Amazon's initial response to the complaint and I responded directly to the Amazon account specialist with the number that she can reach me at. I have not heard anything further. Please keep this complaint open pending this call and Amazon's further response.

Thank you.

Customer Answer
Date: 01/03/2024
Hello,
Amazon has reopened my account with the full gift credit that I had previously. I am satisfied with the resolution and this case can be closed.
Thank you.

Business Response
Date: 01/04/2024
Hello ******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im please to inform you that all accesses to your Amazon account are restored and any restrictions have been removed.

You should be able to place orders as usual and access all digital content purchased on this account.

For more information on Returns & Refunds policy violation or Conditions of Use agreement, please reply to the email sent by ****************************

I hope this information helps.

Regards,

Najam
Amazon.com
***********************************
Initial Complaint
Date:12/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased 4 Pirelli Scorpion Verde All Season tires 235/60R18 103H for $937.97 from Amazon on 11/15/2023, after ordering, we realized that the tires would not arrive until after the date we needed them. Shipped the 4 tires directly to ******** ***** ****************************************************************************, ********************** Advisor). Order #***-4248003-7973004. On 11/16/2023, we started the Return process with Amazon. We were told by Amazon that the tires had to be delivered so that we could begin the return completely. We contacted ***** at Mercedez **** and informed him to refuse the tires and to send them back to Amazon. We contacted *** regarding the return tires, gave the representative the tracking number and was told the tires had been lost by *** and instructed us to complete a claim for the loss, we did that. We spoke to Amazon on 11/25/23 and was told by a representative that 2 tires for $439.38 had been credited to our credit card. We inquired about the other 2 tires and the representative issued another credit for $439.78 all 4 should have totaled $937.97. Contacted our credit card a few days later, no credit. Called Amazon back on 12/14/23 was told to upload a government ID for the refund, uploaded that, no refund. Called Amazon 12/18/23 given another number, representative diconnected the call, called Amazon again asked for a Manager, explained the issues, put on hold for 30 minutes, the representative (****) stated the refund would be processed and if disconnected, she would call us back. The call disconnected after about 36 minutes, as of today, 12/19/23, no call back from Amazon. Contacted *** for the lost tires claim, info on the website indicates that the claim is closed and we cannot speak to a live person. AMAZON, where's the refund for $937.97. We've never seen the tires, they were shipped to ******** **** and lost by ***. Simply a run around by Amazon and no answer from ***.
Business Response
Date: 12/21/2023
Hello ******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order ending in #****. It is certainly not what we expect our customers to go through.

Upon reviewing, I see that the return authorisation was created on Wednesday, November 22, 2023 and items were returned on . Once an item is returned, it can take upto 30 days to process the return and issue a refund.

Please rest assured that all the conversations pertaining to this query will be reviewed. If your query wasn't handled efficiently or if any incorrect information was provided, we'll see that appropriate actions are taken to ensure our colleagues are coached accordingly.

For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.

Please rest assured that any information provided by you, is handled according to our Privacy policy.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 12/21/2023

Complaint: 21033011

I am rejecting this response because:
According to an Amazon representative on 11/25/2023, the refund was processed. Also, if the refund takes 30 days, why hasnt any of Amazons many representatives weve spoken to over the past few weeks inform us of the 30 day process. We were transferred and put on hold multiple times by different representatives. The last representative ****, told us we were being transferred to the Team to process the refund. No one said, wait 30 days. Wheres our refund, we dont have the tires nor did we accept the tires.

Sincerely,

***********************
Initial Complaint
Date:12/19/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have recently had to return some iPads and several other items. I took them to *** as instructed and received shipping Return receipts. After several weeks, Amazon charged my credit card back again for the items that I had already returned. I also had purchased four iPads that were not the correct style and had to return them all. They refunded me for three of the iPads, and have yet to refund me for the fourth. Again I have returned receipts to prove return. This is several hundred dollars. Now they are requesting me to upload my ID?! This feels like a scam.. Ive been an Amazon prime customer for nearly 10 years. l having items shipped to my home all the time. Makes no sense. Just refund my money for the iPad and the other returned items that you went and charged my card for again.
Business Response
Date: 12/21/2023
******************,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order #***-9909679-3830668. It is certainly not what we expect our customers to go through.

Upon reviewing, I see that the return authorization was created on Wednesday, December 6, 2023. Once an item is returned, it can take upto 30 days to process the return and issue a refund.

As soon as return is verified and processed, a full refund will be issued against the order.

For more information on Return policies, you can view our website Help page using this link:

**********************************************************************************************************************************************

For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.

Please rest assured that any information provided by you, is handled according to our Privacy policy.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************

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