Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,360 total complaints in the last 3 years.
21,829 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/20/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had created an amazon account and put a **** gift card on the account. It was then locked due to odd payment activity. I submitted documents for the account, but submitted the wrong ones for another one of my personal payment methods that I thought was on the account, but wasnt. Now I do not have the ability to submit documents from the website, so I submit them through email. Every time I submit them they include the same message either one saying I must submit it through the website, or that they reviewed my information and I did not provide enough. I have went to customer service so many times and so many associates said that they will help me reinstate my account, but in the first two weeks I received no responses from amazon regarding an account specialist taking a look at my documents even though they said they would reply within 24 to ****************************************************************** 24, but it has been days. My amazon accounts related to the one on hold are now also on hold. They had a total gift card balance of $350+ which I now lost due to amazon not caring about me trying to reinstate my account. I provided the details of a web page of the card, previous amazon packages with my card in hand next to them showing my name and shipping address, past transactions on the card, and a receipt of my ID. ********************** is proposing no help in getting my account back, and I am not willing to send identification documents over the internet because I do not find it safe to do so due to data breaches and things as such. I am losing my hard earned money because amazon is choosing to ignore my complaints. The account email is ************************ and the other on hold accounts due to this account being on hold with balances are ************************* ******************************* and ************************ Here are my supporting documents attached to this. If I can get this fakekolonya2 account reinstated, then I can get the others as well. Thanks.
Business Response
Date: 01/13/2024
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 1/14/2023 confirming account reinstatement.

Sincerely,
Amazon.com
Customer Answer
Date: 01/15/2024
My issue has been resolved by amazon. I am satisfied with the outcome.
Initial Complaint
Date:12/20/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a couch from Amazon, in which Amazon is also when you try to contact the seller they are acting on behalf of the seller. I never received the couch, but received one part of the couch, which was an ottoman and the ottoman thats only thing that came and was delivered to my house. *** sends a picture I have proof that only one box came, but because Amazon marked my entire order is delivered theyre telling me I have to call the police get a police report and claim and show them that somebody mustve sold in the item from my house because the *** label says that all of it was delivered and thats how they marked it on my account. I bought a three piece sectional plus an ottoman total four items and the *** shipping label shows that the seller only put 28 pounds on it. The police department came to my house and they said the *** label says 28 pounds I call *** they said all it says is 28 pounds but Amazon **************** is horrendous and they refuse to listen to me and they tell me we wont help you unless you file police report. We won dates times the criminal investigation where you live Into adjacent to the police department I called and refused to listen to what I said and asked them to do one thing and reach out to the shipping area and look at the shipping weight refused. I am now out several thousand dollars I have to fight them on this and it gets even worse that nobody anywhere in the days that Ive been sending hours countless hours. I go online to the shop that you cant even write to because Amazon represents them. There is another complaint from another client only receiving the ottoman and asking , also where the heck is my couch? I am begging for help and reporting this because nobodys responding to me except for follow the police report and hanging up the phone on me. I have written to the president and sent in some more information to returns. I showed them proof of the box that *** sent because *** takes pictures
Customer Answer
Date: 12/20/2023
They responded to give full refund
Initial Complaint
Date:12/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have made some purchases through Amazon over the last year, recently they have sent me out of 8 purchases almost all had to be returned and they told me to throw it away. Well now they want me to give them my ID to get a return. They are requesting private information on a personal account I have had for years. They owe me over 60$ in returns are are refusing to give it back. This isn't even including the 200$ they gave me a 1 year warranty and then canceled it along with many others with out telling anyone. And when the item broke within 6 months I was told oh well. Not our problem
Business Response
Date: 12/25/2023
Hello *******,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for reaching out to us.

Because we noticed abnormal activity on your account, we are undertaking an investigation of your account. The first part of this investigation involves need your ID before we can proceed with your request for a refund.
Please review to the **Mail sent on Tuesday, December 19, 2023 at 11:13 AM (PST)

Thanks for your understanding. We look forward to seeing you again soon.

Regards,
*****
*****************************
Initial Complaint
Date:12/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm not sure what's happened with Amazon. I recently purchased a $30 shampoo, which I have purchased previously from them (at least 4 other times). This time the product smelled bad and nothing like the normal formula. I contacted Amazon for a refund or replacement, and they refused (even though it was within the return window). They said that I was required to submit a photo ID, at the very least (and additional evidence might be required). This is completely absurd. I have been an Amazon customer for 8 years. And this has never, EVER, been a policy. At this point I'm not sure if this is a scam to steal my identity, or what. But I am simply requesting a refund for a defective item. That's it. My Amazon account is under the email: *******************
Business Response
Date: 12/25/2023
Hello ****,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for reaching out to us.

Because we noticed abnormal activity on your account, we are undertaking an investigation of your account. The first part of this investigation involves need your ID before we can proceed with your request for a refund.
Please review to the **Mail sent on Tuesday, December 19, 2023 at 7:06 PM (PST)

Thanks for your understanding. We look forward to seeing you again soon.

Regards,
*****
*****************************
Initial Complaint
Date:12/19/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered Hair Extensions from amazon on the December 14th issuing my amazon giftcard of $82.02 and paying the rest of $112.26 on my ***** The total of these hair extensions (3 packets) was $188.97. I received the item 2 days later. I opened it up and they were not tape in extensions simply weft which i did not order or needed. I decided to return the hair and went to *** and gave them the code amazon provided me with. A few days later i realized i havent gotten my refund and i call amazon and they are telling me that i need to provide a photo ID due to suspicious activity on my account. I had no idea they were asking me for this further information and i wouldnt have known until i had to reach out to them. They are refusing to give me my money back even though i returned ALL the items back. I even contacted costumer support and they were extremely rude and telling me that it is not their problem that it is mine and i should just send the *** I do not trust a company that is requesting an ID especially when i have not done it before. I have made returns and have had no problems until now. And no where does it meantion that i needed to provide an ID if i wanted to return the item.
Business Response
Date: 12/21/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your hesitation with regard to submitting your ID for verification. I see our team have noticed abnormal activity on your account hence they needed to verify ID before any action.

While we are unable to process a refund manually without the verification of your ID, you can still receive a refund by waiting for your return to be scanned/processed at our **************.

Please note: after the carrier has received your item, it can take up to two weeks for us to receive and process your return. We typically process returns within 3-5 business days after the carrier delivers the item to our ************** but certain items can take up to 30 days.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. If you don't hear from our ************** within 30 days from the time of return, please contact us through chat or call so we can find out what happened and help you further.

More details can be viewed on this link.

************************************************************************************

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:12/19/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is in regard to Order number:111-7235595-13634012 item G Gradual Women's 3" High ****************** Shorts with Pockets Quick Dry Swimsuit Bottoms Bathing Suit for Women with Liner. I returned these shorts through *** on 9/26/2023. I have had many chat conversations and 2 phone calls regarding the return of these shorts dating from Nov. 6, 2023, through Dec. 10, 2023. I have returned many items to Amazon but for whatever reason for this item only, Amazon is wanting ** verification for me to receive a refund for this item. I have tried three times to upload my **. The one time the system told me to check back in 3 days. After 3 days, I was informed they could not verify me through the ** and to do it again. I tried again and the system stated, sorry we couldn't verify your **. So, I went to get another ** and the session expired and wouldn't let me do it again through the link Amazon sent me. After that no matter how many times I tried, when clicking on the link it stated, Sorry, something went wrong on our end." I contacted Amazon numerous times through chat and made 2 phone calls. The links that were sent would state, "Sorry, something went wrong on our end" or the customer service person would not send me a new link. The last chat conversation I had with Amazon customer service was on Dec. 10, 2023, and that person stated it showed I returned the item on Oct. 2, 2023. But they still want my ** and will not refund me the $27.81. I have tried and tried to do my part with the **, but it has not worked, and Amazon is still holding onto my money.
Business Response
Date: 12/28/2023

Hello ******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

I understand you tried to upload your ID, however, it is not uploaded.

I need to look into the issue, and it'll take a bit more time than usual.

I just wanted to let you know I'll write back in 3-5 business days with more information.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.
Customer Answer
Date: 01/03/2024
Their response was they would get back with me to 3 to 5 business days of which they have not, so I am not really sure how to respond to the business response because they have not followed through
Business Response
Date: 01/04/2024
Hello ******,

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We apologize that you haven't yet received a refund for this order We're happy to assist you further.

However, we cant take any action without first receiving the requested Incident Report.

Please reply to this the email with your responses to the following questions in English or Spanish. You must reply from the email address associated with the Amazon account that you used to place this order.

Youre able send your responses directly in an email or through an attachment such as a PDF or JPG file.

To be considered for review, the Incident Report has to be submitted.

Send one set of responses for each package containing an item that you returned to Amazon but haven't yet received a refund. We typically respond in about 1-2 business days.

After you submit your Incident Report, you may be asked to complete additional steps before we can complete our investigation.

Incident Report

1. Order number:_______________

2. Today's date. (MM/DD/YYYY):_______________

3. Date return item was shipped. (MM/DD/YYYY):_______________

4. How did you ship back your return? ( For example: *** picks up, *** drop off, mailed with ***** or ************* *************** etc. ):_______________.

5. Description of the item returned (item name, color, size, quantity, etc.):_______________.

6. Have you experienced prior issues with returning items to Amazon?_______________

Thank you for your cooperation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.
Customer Answer
Date: 01/12/2024
I filled out the form and sent it to ************************************************************* on Jan 4, ****. On Sunday Jan. 7, ****, I received the following email from Amazon and have not heard anything since then. So I'm still waiting.
Hello ******,

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

Thank you for forwarding the details.

I need to look into the issue, and it'll take a bit more time than usual.

I just wanted to let you know I'll write back in 3-5 business days with more information.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Best regards,
*********************** A.

Amazon.com
Customer Answer
Date: 01/27/2024
I received this email from Amazon on January 19, ****, and received a refund of $27.81. So, it has been resolved. Thank you for your help.
Hello,

We're writing to let you know we processed your refund of $27.81 for your Order 111-7235595-1363401 from G-GRADUAL.

This refund is for the following item(s):

*************** Women's 3" High ****************** Shorts with Pockets Quick Dry Swimsuit Bottoms Bathing Suit for Women with Liner(Black,S)
Quantity: 1
ASIN: B0C6QPKS41
Reason for refund: Account adjustment

Here's the breakdown of your refund for this item:

Item Refund: $25.99
Item Tax Refund: $1.82

We'll apply your refund to the following payment method(s):

Visa Credit Card [expiring on 7/2027]: $27.81

We've processed a refund for the above order in the amount of $27.81. The refund should appear on your account in 2-3 days if issued to a credit card.
Refunds issued to a bank account typically take **** days to reflect on the account balance.

Have questions about our refund policy?
Visit our Help section for more information:

*************************************

We look forward to seeing you again soon.

Sincerely,

Amazon.com
We're Building Earth's Most Customer-Centric Company
*****************************
Initial Complaint
Date:12/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ill call you about my package at 9 oclock tell them that the driver deliver the package to around the location and they need to find a way out to get me my package they are telling me I have to wait until the 21st or the 25th to get a resolution for my problem for my money I need a resolution today now the differences they can see the difference in the picture from where I live so I should not have any problem with them order number 114-1318066-1027415 my property worked over $1 million. Look like a whole broke down building that you may deliver a package and Call said youll deliver to my address. Look on the other previous pictures that your workplace driver take to know the difference of my location.
Business Response
Date: 12/23/2023
Hello ******,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with the 'King Will 8mm Gold Men's Tungsten Carbide Rings' purchased on our website.

I understand that you haven't received the above item and are looking for refund on the same

Upon reviewing, I see that a full refund worth $45.06 has been issued on December 22, 2023 to your original payment card. Please allow your bank 5 to 7 business days to process the same and update your account.

On the date the refund is completed, we'll send you an e-mail confirming the date, amount and payment details. After receiving this confirmation e-mail, you can view the refund details on the Order Summary in Your Account (*******************************************). Completed refunds will appear at the bottom of an individual order summary page.

Please rest assured that your issue is now resolved

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Initial Complaint
Date:12/19/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a supplement that was opened and the scoop was missing I asked for a refund but was told I need to send images of my ID and take pictures of the damaged product Ive never heard of Amazon requiring ID in order to return an item
Business Response
Date: 12/21/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the damaged order you have received. I'm sorry for the inconvenience caused. I see our team have noticed abnormal activity on your account hence they needed to verify ID before any action.

I see you have submitted it too. I appreciate your cooperation on this matter however our team has requested to please share the photos of that damaged item as well.

Since this item is classified as nonreturnable, we require photo evidence of the item's condition before we issue a refund or create a replacement order.

We ask that you must submit a picture of the item that is damaged along with a piece of paper (handwritten or typed) containing the Amazon account holder's name and a date on or after December 19, *************************************** one photo.

Once you have taken the previously mentioned photo, please reply to this email with the Order ID (111- *******- *******) and attach the photo in a .jpg or .pdf file format.

Please reply to the email sent on your registered email id on Tuesday, December 19, 2023 at 5:57 PM (PST) with the requested photos. Please note that the email has to come from the email address belonging to the account that made this order.

Your photo must be submitted before 19-January-2024 to be considered for review. Once we receive your photo, we typically respond within 3 days with the appropriate action that has to be taken on the order.

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:12/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction: December 14th 2023 Paid business for current transaction: $41.20 They were supposed to provide me with: OXO Salt and Pepper Shaker Set, Clear, Stainless Steel FSyueyun 2-Tier Corner Bathroom Countertop Organizer, Tiny Bedroom Dresser Storage Tray Makeup Skincare Perfume Organizer Vanity Shelf Kitchen Spice Rack (Gold)6 Pack Replacement Toothbrush Head Covers - Versatile Dustproof Travel Cap for Oral B iO Series - Compatible with ************* Lineup of Round Brush Heads, by BAJYOJI (Color Mixing - 4)Nature of dispute: I never received my package as it was delivered another address with the same street name, and amazon requested a full refund of the item, followed by another email stating my account had been permanently closed due to lost packages The business has stated several ways of which to get my problem resolved, all of which I have tried with every response being "we are unable to help you"Account order number: Order number111-4856729-1949834 The issue has no advertising involved.I have had countless emails and phone calls to amazon getting runaround answers and telling me I have to do this or that to get it fixed to turn around and tell me there is nothing they can do that I have to reach out to such department, which I reach out to and they tell me the same thing about another department, and so on. It's a running circle of the unknown from every representative. I have spent countless hours trying to figure this out and have gotten nowhere. Now I need the help of the BBB. I would like my account reopened as this is completely the fault of the delivery drivers not delivering to the correct address, and then whenI don't have anything to show for what I ordered they send me a refund and decide to cancel my account, Now I am being told in order to get my promised refund that I need to appeal the case to get my money back even though I have not received any packages from amazon. Please help me!
Business Response
Date: 01/14/2024
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 18 December, 2023.

Sincerely,

******
Amazon.com
Customer Answer
Date: 01/15/2024

Complaint: 21033187

I am rejecting this response because:
Date of transaction: December 14th 2023 Paid business for current transaction: $41.20 They were supposed to provide me with: OXO Salt and Pepper Shaker Set, Clear, Stainless Steel FSyueyun 2-Tier Corner Bathroom Countertop Organizer, Tiny Bedroom Dresser Storage Tray Makeup Skincare Perfume Organizer Vanity Shelf Kitchen Spice Rack (Gold) 6 Pack Replacement Toothbrush Head Covers - Versatile Dustproof Travel Cap for Oral B iO Series - Compatible with ************* Lineup of Round Brush Heads, by BAJYOJI (Color Mixing - 4) Nature of dispute: I never received my package as it was delivered another address with the same street name, and amazon requested a full refund of the item, followed by another email stating my account had been permanently closed due to lost packages The business has stated several ways of which to get my problem resolved, all of which I have tried with every response being "we are unable to help you" Account order number: Order number111-4856729-1949834 The issue has no advertising involved. I have had countless emails and phone calls to amazon getting runaround answers and telling me I have to do this or that to get it fixed to turn around and tell me there is nothing they can do that I have to reach out to such department, which I reach out to and they tell me the same thing about another department, and so on. It's a running circle of the unknown from every representative. I have spent countless hours trying to figure this out and have gotten nowhere. Now I need the help of the BBB. I would like my account reopened as this is completely the fault of the delivery drivers not delivering to the correct address, and then whenI don't have anything to show for what I ordered they send me a refund and decide to cancel my account, Now I am being told in order to get my promised refund that I need to appeal the case to get my money back even though I have not received any packages from amazon. Please help me!

Sincerely,

*************************************
Initial Complaint
Date:12/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item from Amazon.com order number 114-2379582-6277862 The item Vinyl Record Outer Sleeves for 12" LPs, 3 mils Thick, Premium Arrived damaged.Creased and crumpled. Unusable. Half of them are damaged.I reached out to Amazon.com to get a refund for 50% of my purchase price and I was told I would have to provide a copy of my ID to get any assistance because they have flagged me for suspicious behavior. I have no suspicious behavior, I have not abused any return system, and Amazon has no right to ask me for my ID card. This is unnecessary information and they have no legal right to obtain that information from me. I want 1. A refund of 50% of the item purchase price because half the item arrived damaged as shown in my photos. I also want 2. Any flag to be removed from my Amazon account. I have never abused any return policy, I am an individual consumer who spends thousands of dollars every year with Amazon.com I am not a scammer or an abuser. I want any flags or blockages removed from my account permanently and I do not want to be promoted to provide a copy of my ID again. ********************** has no right to request a copy of my ID as this is unnecessary information for any business there is no need to verify me with an ID, ******************** does not need to know my legal full name, DOB, address, heigh, weight, gender, have a photo of me on file, for any reason.
Business Response
Date: 12/21/2023
Hello *******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn that you received the item from order #**** in that condition. It is certainly not what we expect our customers to go through.

Unauthorized activity may suggest, that there may have been unusual number of returned packages from this account and that further verification is required for certain orders to determine if return request is valid.

For certain orders, our Specialist team requires a government issued identity proof to investigate and issue a refund.

Please rest assured that any information provided by you, is handled according to our Privacy policy.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************

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