Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,084 total complaints in the last 3 years.
21,663 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Theft by Amazon online I ordered a razor gold eGift card. I'm sick in the hospital I can't walk. By accidentally put ******************* instead of ***************. they never sent the card refuse to refund money..also I've bought 4 books Amazon never sent kept my money I'm 76 this is elder abuse
Business Response
Date: 12/22/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Amazon orders. I'd love to help, however, I wasn't able to find the orders.

I would request you to please write back with the order ids. You can look up your orders online through Your Account ***********************/your-account).

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear officer,I returned two items to two orders that I ordered from Amazon. The details or the order numbers and items are at the bottom of this letter. I returned them in October 2023. The status fo the two returns has been showed "In transition" for more than a month. So I contacted Amazon customer service in November 2023. The agent checked and told me that two returns had been successfully recieved by Amazon and I would be fine. Please see the two sceenshots of the chat. Now, Amazon re-charged me for both returns ($26.60 and $37.31). Please see the screenshots of the recharges. I contacted Amazon and they requested me to submit my goverment-issued ID, and stated that otherwise I had no right to get the refund. Please see the screenshots of their emails. First, the Amazon agents already checked a month ago and confirmed Amazon already recieved the returns. Second, my goverment-issued ID is very private personal identities, and Amazon is just an online business, how can they well protect customers' super top privacy? Third, when I returned the items, I selected to be refunded to the original payment. Why would they ask the *** I simply ask Amazon to refund me the recharges for the two items and marked the two items as recieved. Please see below for the details of the two items. ORDER # ***-4426921-1790603, Barnyard Designs Ceramic Farmhouse Kitchen Utensil Holder for Countertop, Decorative Large Utensil Holder for Kitchen Counter, Utensil Crock Spatula Holder, 7" White.Order# ***-5781357-1781833, KITCHENDAO Farmhouse Stainless Steel Universal Knife Block Holder with Slots for Scissors and Sharpening ************** for Easy Cleaning -Space Saver Knife Storage Stand Display. Thank you very much for helping me!!
Business Response
Date: 12/22/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 111-4426921-1790603 and 111-5781357-1781833.

After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/22/2023

Complaint: 21036258

I am rejecting this response because:
First, a month ago, they claimed they already received both returns.
Second, I don't trust an online company will keep well my top privacy ID.
Third, the refund will be returned to their original payment, so I do not see a need to verify my ID.

Please help.

Sincerely,

********
Initial Complaint
Date:12/20/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon refuses to send me a replacement upon return or refund for orders. They are requesting all sorts of my person information such as government issued ID etc. I dont feel comfortable with. Order Order date Nov 30, 2023 Order #***-6920615-1013817 Order total $106.68 (7 items Food item came open on side and not as described. Amazon refused to replace or refund. Paid ***** Order date Nov 5, 2023 Order #***-2603271-5517856 Order total $***** (1 item)Dog treats. Came without shipping box or bag. Exposed and I cant trust its safe for my dog. Amazon refuses to replace or refund. Paid ***** I want replacements or refunds.
Business Response
Date: 12/22/2023
Hello,

I'm **********;**********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for any inconvenience caused.

Our specialist team needs to verify your identity before we can consider your request for a refund.

Because we noticed abnormal activity on your account, we are undertaking an investigation of your account. The first part of this investigation involves need your ID before we can proceed with your request for a refund.We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Thanks for your understanding.
Customer Answer
Date: 12/22/2023

Complaint: 21036225

I am rejecting this response because: what is the abnormal activity ? *** had an account for 7 years and had no issues. Also youre not allowed to pull out money without permission out of peoples accounts. Thats stealing.

Sincerely,

******** **********
Initial Complaint
Date:12/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered December 10th. Electric bike ordered under a lightning deal. Item never arrived. Amazon offered a refund and would not send a replacement. I was informed they would refund and I could reorder the bike. This is not acceptable as the price has increased significantly and now includes shipping. The bike is still displaying as available on the website.
Business Response
Date: 12/22/2023
Hello *****,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with the 'Heybike Race ************ Bike' purchased on our website.

I understand that the item wasn't delivered to you and you received a refund instead of replacement and you see that the item value has been hiked on the website to reorder.

Upon reviewing, I see that the item you placed an order for was sold and fulfilled by Amazon and the item that is not available on the website is sold and fulfilled by a third party seller - HEYBIKE INC

In this case, I'm afraid that we wouldn't be able to match the price as the current price has been determined by the seller directly.

However, I suggest you to wait until the item is back in stock with us and once it is available with us, you can place your order at the same price that you placed an order at.

For more details about our price match please visit the following link:
************************************************************************************

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Initial Complaint
Date:12/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item (LED lighting) from Amazon which was scheduled to arrive on Monday, December 18, 2023. I had an appointment to install the lights on my vehicle on the 19th of December. The package did not arrive on time, and I had to cancel the appointment. I had to pay a $25 cancellation fee. I contacted Amazon about the issue. The agent told me to get the receipt stating the $25 cancellation fee, call back and submit the receipt and the compensation will be placed on my amazon account. My account will be noted about this matter. I called back today to submit the receipt. The agent saw nothing on my account in regard to what I was talking about and then refused to approve the request that was approved yesterday. This is such a disgusting business practice and Amazon should be ashamed of the personnel they hire to represent them in customer relations.
Business Response
Date: 12/22/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to LED lights installation.

To help you with it, I've issued a gift card for $25 on your account, you can use the same with your next orders on Amazon. You can view your balance and usage history in Your Account here:

*************************************************

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i pay a monthly fee for a prime amazon account. i ordered 2 items that did not come seller said they were not coming and refunded money . ordered 2 replacement items from another seller. received repacement items. amazon locked account and said i owed money for original items that were not sent and refunded. amazon said they would not unlock account until i payed for items not received.they also said they cancelled all my other orders. i have no tv because fire stick is locked with account and no lights at night because lights are tied into ***** which is also tied into account. have no idea what items for xmas were cancelled because i have no access to account. ******************** rep was asking for social security number to verify identity which does not seem legal.
Business Response
Date: 12/23/2023
Hello,

I'm **********;**********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for any inconvenience caused.

I've researched and see a full refund of $381.54 was already issued on your seller order on December 15, 2023. When you pay directly from your pinless debit card, the refund amount is deposited to the same account. It can take up to 10 business days for the refund to be processed and posted to your account.

I can also confirm that your account was already reinstated. You'll receive a full refund on your recent order as soon as the return is processed.

Thanks for your understanding.
Initial Complaint
Date:12/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is not refunding me and they are requesting outrageous private information from me just to get my refund that they werent authorized to be pulling out of my bank account without my permission. I received damaged items and was told by an associate a replacement was ordered and no need to return damaged items since they werent returnable. Since then I have been charged for a replacement order : 113-0623782-2057043 And have emails sent that Im going to be charged for order : 113-9860406-1644229 They have hung up on me time after time and are refusing to refund me. I dont not feel safe and ************* out my private information to someone I have no clue about. And these charges were made without my consent. Im seeking to get an immediate refund and apologize for my time being wasted.
Business Response
Date: 12/23/2023
Hello,

I'm **********;**********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for any inconvenience caused.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

Thanks for your understanding.
Initial Complaint
Date:12/20/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction date: 11/27/23 Amount paid for item ****** plus 9.5% ** tax *****, total ******, this is the refund Amazon emailed that they would refund me. (This transaction also had 2 other small items, so the total transaction paid was ******). Amazon order # **********-5625065. Amazon confirmed my return 12/16/23, stating my refund of ****** would be issued within 30 days after I dropped off the return (return was dropped off at *** #*** 12/18/23). On 12/18/23 I returned the Technivorm Moccamaster ***** 10 cup coffeemaker, color orange, to *** Store #*** using the Amazon provided return label. Amazon never notified me or noted in the return and refund request that I would need to upload my government issued identification that they would process through a 3rd party. I tracked the return again today 12/20/23, it has not shown movement from *********, ** en route to AZ for processing since 12/17/23. I called Amazon 12/20/23 to check the transit status and rep ***** told me I would not get a refund unless I uploaded my government issued identification into an email Amazon would send me; I told her Amazon never required this before; she said its a new policy since 11/2023. I told her I never received notification that this procedure was put in place and wasnt comfortable uploading my ID for a 3rd party to have, and this requirement was not noted on my return request or their confirmation of return and estimated refund. This is deceptive, fraudulent business practice by Amazon attempting to retain my refund due of ******.
Customer Answer
Date: 12/20/2023
I am also objecting to providing my govt issued ID to ********************** and their 3rd party as my personal information was recently compromised in a prior mortgage company database hack and yesterday initiated the free credit monitoring the mortgage company offered.

Customer Answer
Date: 12/22/2023
Im replying per your email update regarding my complaint 21036092.
I read Amazons reply and before I respond again Im concerned with what personal info of mine is on the BBB site regarding this..I shouldve been less specific with info I entered, full name, order number etc, especially as my info was recently compromised through a prior mortgage company that was hacked recently. I did enroll in their identity monitoring service.
Is there a way I can view what info if mine is on the site and ideally edit out any personally identifiable info?
I really appreciate the help that BBB provides, but it seems I have no choice but to upload my info to Amazon or forfeit my refund, which I did this morning. There has been no unusual activity on my Amazon account; this is a tactic they use to discourage returns particular of more costly items, despite this item being returnable until 1/31/24.
Ive purchased a different ****** outside of Amazon and wont be renewing my Amazon Prime.

Thank you so much and Happy Holidays,
*****

Business Response
Date: 12/22/2023
Hello *****,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with your ****************************************************************************** Coffee Maker" that was purchased on our website.

I understand that you wish to get refund on the return of the above item. Usually, refunds are issued once the item is received a return is processed at our returns center. This may take from 14 days to sometimes up to 30 days.

Upon reviewing, I also see that since an abnormal activity has been noticed on your account, you were requested to produce identity proofs for verification and to receive further assistance.

For certain orders, Our Specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

For more details, kindly review the email sent to you by our team on December 20, 2023 at 10:30 AM (PST)

In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
*************************************************************

Your order and your account will be reviewed and your identity will be verified through one of our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

You can contact us through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************"

Kindly submit your identity proof to get your concern addressed.

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Business Response
Date: 01/04/2024
Hello *****,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with the 'Technivorm Moccamaster Moccamaster' purchased on our website.

I understand that you have submitted your ID proof and are looking for refund on the above order. Thank you for submitting the proofs.

Upon reviewing, I see that a return has been created on this item on December 16, 2023. Usually it takes up to 15 to 30 days to get processed at our returns centers. In this case, kindly wait for some more time to get your refund issued.

Once the item is returned to our returns center, your refund would be processed and a refund confirmation email would be sent you to registered email address.

For more information about returns, please visit the below link:
************************************************************************************

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Customer Answer
Date: 01/11/2024
Amazon processed my refund. Buying and returning anything of higher value from Amazon results in them slow walking refunds and trying to discourage returns by flagging accounts as unusual activity and requiring govt ID to be verified by a 3rd party. As a prime customer (who wont be renewing), I will buy anything of value from another company rather than go through this experience with Amazon again.
Initial Complaint
Date:12/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
March 17, 2023. I decided to finally purchase our iPad that I had looked into comparing all and decided that I wanted to pet the ninth edition. Long story short months later probably about six months later. I realize that I did not have the knife addition that I had the eighth addition After going through a lot of stuff just to return it Amazon finally said that I could return it and they will give me a refund. I got an email stating that they was gonna give me a refund. I turned in the wrong iPad but thats the one that they sent me they sent me the one that I sent back another word. Theyre trying to save it. Im being fraudulent with them and thats not true But basically even worse is and this is the reason for my case I take full responsibility and not knowing that I had the wrong iPad for all of those months but they will not send me back that iPad or any other iPad and they will not refund it they cant keep everything and thats what theyre doing. They have not returned my money. They have not given me the nine that I originally ordered and they wont give me the eight that they claim that they didnt send me but they did.. about a complaint with the ******** attorney general, and they sent me back a reply, saying that they were extremely busy and that I should try to settle it between myself and Amazon. I tried and tried and kept running into brick walls made me come to you is two weeks ago decided to buy a MacBook Pro and the one that I specifically picked because I already know that you have to be aware of the age of **************** I found one it was a 2019. I received the computer two weeks later I had an issue with Bluetooth called Apple support. Even the serial number I was told it was a 2015 not a 2019. I just dont think that this is no coincidence that they gave me a 8 instead of 9 iPad and now I ordered a 2019 MacBook Pro and received a 2015. Can you please help me Im not worried about the MacBook I just want my iPad the ninth edition
Business Response
Date: 12/22/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 113-7569772-3077858.

Based on the records, our team confirmed your return contained Apple iPad **** 8th Gen Model A2428 s/n GG7DD04KQ1L0 with dirt and scratched instead of the original 2021 Apple iPad 9th Gen (**** inch, Wi-Fi + Cellular, 64GB) Space Gray (Renewed). While I know you're disappointed with our stance on this matter, I want to assure you the information you received is correct.

At this point of time, we are unable to refund or take action on the order. If you would, like to appeal you can respond to the email sent from **************************** on November 6, 2023.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/22/2023

Complaint: 21036071

I am rejecting this response because: they keep saying the iPad I sent back is not the one that they sent to me. I only had one iPad and thats the one I sent back. I told them before to contact Apple to see if I registered an iPad 9 th edition and I pretty sure the day I received that iPad I used it for the 1st time and its gonna come up the 8th edition. I bet my life on it but its my fault for not checking it and time went by so by the time I realized it wasnt a 9 everything we in Amazons favor what I am complaining about is 1st of all there was no scratches because it was always in a cover so thats a llie and how many hands do it go through before its in the way to the customer. It is possible that someone switched it but it wasnt me. The other Ithing is why I received the scratched up iPad 8 if its supposed to belong to me? They cant take my money, send me the wrong product get that product back. Dont give me the refund or the iPad nine that I paid for and keep the one that they alleged mine.. im not walking away from this with absolutely nothing I dont even have the iPad eight that youre alleged is mine so somebody needs to send me something because you have to send me back what I sent it. Thats my problem. I want what I paid for and if I cant have that then send me what I had.

Sincerely,

***********************
Initial Complaint
Date:12/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I requested a refund on the returned item and Amazon is requesting my government ID which is nothing to do with issuing me a refund. Tracking information shows that Amazon already received the returned item. Simply they are trying to make it harder to refund me and this is illegal and I do not feel comfortable sharing my ID with ********************** and I do not need to which is my right.
Business Response
Date: 12/22/2023
Hello *****************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern to know details about the abnormal activity found on your account and about submitting Government issued identification proof for refunds.

Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.

Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Regards,

*****
Amazon.com
*****************************

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