Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,087 total complaints in the last 3 years.
21,663 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been receiving messages from amazon stating my account has been banned from posting reviews about products. It says I violated community guidelines but none of my reviews were in any violation of the rules. I like to give my insight on the products I purchase to allow others the information about the product and if they are good or not. I've been trying to get amazon to contact me in regards to this issue but continue to be given the same go around by their normal representatives. I would like my account unbanned as I have done nothing wrong and cannot see any violation to their rules.
Business Response
Date: 01/01/2024
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 1/1/2024.

Sincerely,
Amazon.com
Initial Complaint
Date:12/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started a refund for 3 items on 10/29/2023 and did not receive the refund yet. I have been a prime member for over 10 years. I called Amazon and after 45 minutes between placing me on hold and transferring me from one associate to the other 3 times, they insisted that in order for me to receive the refund I have to upload to them a government apprived ID through an email. Extremely unusual practice since they confirmed my identity and allowed me to continue to use the account. These were ********************** items and I followed the return process exactly as requested and shipped **** I am reluctant to follow these unnecessary and risky request. Please help me as I read on line that you can do that. The Order #: 112-8242239-3224211
Business Response
Date: 12/22/2023
Hello Mohey,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for any inconvenience caused with the return refund process on the items returned from the order #***-8242239-3224211 and for requesting your ID for verification.

I've reviewed the details of the returns and can since there isn't any return scanning available by the carrier, and more than 30 days have passed, we're unable to issue a refund or assist further.

In this case, we recommend that you reach out to the carrier that you used to return the item to Amazon.

Thank you for your understanding and co-operation. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:12/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned ****** ******* Shock Mount Compatible with Select Models ($13.17, order #***-5196379-0737032) to Amazon Locker+ (Fresh Sodo) on Nov. 20th, 2023, which showed on Amazons system, too. Nevertheless, the return status shown on Amazon that Return not received: Your return is likely lost in transit.First of all, as a buyer, I already followed Amazon's instructions to return the item to Amazon Locker+ (Fresh Sodo). Thus, after the buyer delivers the returned item at a particular destination that Amazon requires, Amazon should bear the risk of loss. The returned item was no longer in my possession after I returned it to Amazon Locker+. Based on the **** Article 67, If the seller is bound to hand the goods over to a carrier at a particular place, the risk does not pass to the buyer until the goods are handed over to the carrier at that place. The shipment contract is made between Amazon and its carrier. Any mistake, lack of capacity, or even fraudulent behavior done by the carrier, Amazon, as a contractual party, has a legal right to file claims and ask for compensation. Furthermore, asking the customer to provide ID as the first step to investigate the abnormal account activity is IRRELEVANT. Theres NO rational basis between requesting a customers ID and an item lost in transit! Last but not least, according to the PRESUMPTION OF INNOCENCE, under the situation without reasonable suspicion or probable cause, even the gov't investigation or judicial institutions requesting ID might be informal proceedings. Amazon should collect the evidence PROVING theres abnormal activity of my account- and most importantly, provide proof that there is REASONABLE RELEVANCE to the returned items lost in transit, based on LEGAL PROCEDURES to gov't judicial investigation agencies! Asking the customer to provide ID as the first step to investigate the abnormal account activity to refuse a refund is arbitrary, irrelevant, and a violation of the presumption of innocence!
Business Response
Date: 12/22/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the returned item ****** ******* Shock Mount Compatible with Select Models.

I've forwarded this feedback to the appropriate team for further review on it. That team will investigate and take action on this issue.

I've issued a refund of $26.34 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Thank you for your patience an understanding.
Regards,
Pratap
Initial Complaint
Date:12/20/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order# ***-3838538-7248200 I ordered 5 bags of Amazon Fresh - Wavy Salted Potato Chips, 11 oz. at **** each. 4 were shipped in a box with cans of dog food and a large mustard container and every single chip was crumbled to bits and inedible- this can be verified by looking at the tracking info Tracking ID: ******************. The other bag was ripped open and chips were spilled all over the box 1Z82AF320303376359 . I contacted "*********************" in customer service and he promised to send a $15 "promotional certificate" for eligible items - I've never heard of such a thing. And the amount refunded should be $17.45. I tried to contact him again in Live Chat and got ******************* who was ****. First he wanted my ID sent through an email link - never heard of this until recently - and then told me to send photos which I did and they said they would look into it - give them 3 days - well it's been 3 days. To me it looks like a new generation of customer service has been hired and is looking to play games with longtime customers (I've been a regular since ****, an often daily one for a decade).
Business Response
Date: 12/22/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the damaged items 5 x Amazon Fresh - Wavy Salted Potato Chips, 11 oz.

I've forwarded this feedback to the appropriate team for further review on it. That team will investigate and take action on this issue.

I've issued a refund of $17.45 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.
Regards,
Pratap
Customer Answer
Date: 12/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was refunded $17.45 but amazon should know that this longtime often daily customer is going to go to the ******************** for starters every time your new generation of customer service refuses to help me or plays games with me.

*********************************************************
Initial Complaint
Date:12/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ordered this stuff goat from my daughter's Christmas present it was the main thing she wanted. Then Amazon told me it was delayed until this Monday and of course it didn't show up. So I contacted customer service then they straight up lied to me and told me that it was going to be delivered today then they tried to tell me this Thursday and when I told them that I knew something wasn't right they finally told me it wasn't going to be delivered at all and then it'll take 3 to 5 business days to get my money back. I see why Amazon has such bad reviews now this is the second time that this has happened on a very important present.
Business Response
Date: 12/22/2023
Hello *******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I sincerely apologize for all the inconvenience caused with the delivery experience you had with the order #***-4850002-6526610 and rest assured that this is not the kind of service we want to provide our valuable customers. Thank you very much for reaching out to report this.

I've reviewed the details of the order and see that the order was refunded on December 20, 2023 after the delivery was cancelled.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

Further, to prevent something like this from recurring, I've forwarded your feedback about your negative delivery experience to our shipping department--I know they'll want to hear about your experience.

We're aware that our choice of delivery services reflects on our business as a whole, and we appreciate your feedback.

We hope to see you again soon. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 12/30/2023

Complaint: 21036776

I am rejecting this response because:

Sincerely,

*****************************
Not even two weeks later it's happened again. So just forces me to write as many bad reviews and complaints as I can because this is ridiculous pay a monthly fee for such bad service. It took Amazon about a week to tell me that it can't be delivered when ******* had it shipped to me in two days.
Initial Complaint
Date:12/20/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Complaint Regarding Unresolved Refund for Canceled Amazon Order Dear BBB,I am writing to file a complaint regarding the unresolved issue of a refund for my Amazon order, which was canceled without reimbursement, and the blame being shifted to the bank along with allegations of embezzlement of the funds.Order Details:- Amount: $119.06 - Retailer: Amazon - Date and Time: December 14, 2023, 13:04 - Order Number: 114-8579688-0141857 - Order Total: $119.06 (1 item)I canceled the order immediately after placing it to update the payment method, changing the card number. I proceeded to purchase the same item, but unfortunately, I have not received the refund.Upon contacting Amazon, they suggested that the bank is holding the funds. However, my bank has provided evidence indicating that Amazon is in possession of the funds, and I have initiated a dispute accordingly.I request your oversight in investigating this matter and addressing Amazon's questionable conduct.******************
Business Response
Date: 12/22/2023
Hello ****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for any inconvenience caused with the charge noticed on your account though you have cancelled the order.

I've reviewed the details of your complaint and see that the order number mentioned in your complaint is charged for $119.06. Further, I see that the order is Delivered using One Time Password.

However, after further research, I'm able to find another order #***-9971657-5201003 that is placed for the same amount of $119.06. I've verified that your order has been cancelled and you have not been charged.

When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships. Some banks may hold funds in your account for these authorizations even if the order is canceled.

You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.

If you still notice any duplicate charge for the amount in your account, you can contact us with the charge ID of the transaction for further review and assistance.

I hope this helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 12/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************
Initial Complaint
Date:12/20/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
BBB,I need your help connecting to someone at Amazon that can review the deactivation of my Amazon account, Harmless Products LLC, which is linked to an account named Best Products and Brands. The issue stems from an old, canceled credit card I allowed my brother to use over a decade ago when he initiated Best Products and Brands in 2012.I acknowledge that the situation originated from a family assistance gesture over 10 years ago, which, in hindsight, was a mistake.I was never involved in the operations of Best Products and Brands.I never had access to the Best Products and Brands account.My only association was the shared use of a credit card, which has long been removed from my account.I have provided Amazon with an affidavit, sworn before a notary public, attesting to these facts. However, despite my efforts to sever this familial connection, Amazon denied my affidavit and my account remains deactivated.What else can I do?! Harmless Products LLC, Merch ID A3IW5HD7W8I6SB
Business Response
Date: 12/22/2023
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested an Internal review from an Amazon team on December 22, 2023.
Thanks,
Amazon.com Seller
Performance
Customer Answer
Date: 12/28/2023

Complaint: 21036603

I am rejecting this response because: My issue remains unresolved and Amazon has not contacted me again.

Sincerely,

***************************
Business Response
Date: 01/19/2024
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods 19 January 2024.

Sincerely,
Amazon - Seller Performance.
Initial Complaint
Date:12/20/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a laptop on Amazon on December 17th. On the 19th, an empty box was delivered without the computer. It obviously weighed 7 pounds. Why did the courier forcefully deliver it? The weight after I got it If not, use it immediately to start the whole video shooting process. After contacting Amazon, it may take several months for a reply. I dont know what mistake I made. Is this going to make me bear the loss, so I am specifically asking you for help.TRACKING#:1Z0VW ****************
Business Response
Date: 12/27/2023
Hello Chao ***,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the order ending in 2242.To help you with this, I've worked with our internal partner team on your request. Please note that we are not able to take additional actions, including overriding their decisions for next steps.

Ive pasted their response below for your convenience:

After review, I can confirm the information provided on December 21, 2023 from Shayak is correct. As informed, we urge you to contact your local police department to report the theft of the parcel.

To assist in obtaining a Police Report , we recommend that you provide a copy of the email that we will send to you to the police to help explain what has happened.

We'll happily cooperate with the police as part of any investigation. If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a link to access your Police Report , or a PDF/Image file of the Police Report.

There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

Note that we will not be able to offer support on this delivery after 17-February-2024.

Please ensure to get a Police Report and contact back before this time In order for us to validate your Police Report , it must be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

- The name of the police department.

Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

Im sorry for any disappointment caused and appreciate your understanding. While we won't be able to provide any additional insight on this matter, please know we truly care about your experience with us.

For all other questions or concerns you may have for other orders placed, you can reconnect with **************** through the "Contact Us" feature within your Amazon account.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 12/27/2023
It was the first time I encountered this kind of thing. An empty box was delivered by courier. I was very helpless when talking to Amazon on the phone. This is very unfair to the buyer. I hope Amazon can improve this behavior and at least let buyers sign for valuable items on site in the future. Photograph
Initial Complaint
Date:12/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 30th I ordered a "MSI PRO X670-P WiFi ProSeries *********** **** AM5, DDR5, PCIe 4.0, SATA 6Gb/s, M.2, USB 3.2 Gen 2, Wi-Fi 6E, HDMI/DP, ATX)" from Amazon.com On October 31st the order arrived, in undamaged package containing manufacturer packaging for the item I ordered which was unsealed, and inside that box was a motherboard which had severe damage (Mobo 1-2.JPEG), and was of a completely different brand so I initiated a return stating this and received my refund immediately upon dropping the item off.November 13th I get an email stating that the incorrect item had been returned, and explained the same thing I said above, and was told on November 15th that the email was sent in error and that my refund would go through as expected (See documents labelled "Email 1.PNG" and "Email 2.PNG") and I assumed this issue was resolved.On December 5th I received another email stating that I hadn't returned the item, and would be charged the amount if it was not returned (See "Email 3.PNG") so I reached out to Amazon's customer support via live chat and was told that I needed to reply again to the email I had received on November 13th (See Email 4.PNG for this response)At this point I replied to the original email again on both December 5th and December 8th (See Email 5.PNG)On December 8th, I reached out to their live chat again regarding the issue, and was told that it was resolved, and that I would not be charged the amount described, and if I was to contact their support chat again (See Email 6.PNG)December 20th I received a charge in the amount of $209.93 for this order, so again I reached out to Amazon support as was requested and the person I spoke to was completely unwilling to help, would not provide any contact details of how I can reach out, and closed the chat refusing to send a confirmation email about our discussion (See Chat 1-3.PNG)I have reached out to the email provided again threatening a chargeback if it is not resolved
Business Response
Date: 12/22/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 111-5022497-3443437.

After careful review, we see the information communicated by our team is correct. Based on the records, we see correct item was not returned, as a result we are unable to take action on the order or refund at this point of time.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/22/2023

Complaint: 21036447

I am rejecting this response because:
the Item returned does not match the description of the item ordered because I was sent the incorrect item, that was the whole purpose of the return. This was acknowledged to be a mistake by Amazon on both November 15th, 2023 and December 8th, 2023. Please escalate this issue to be investigated properly.

Sincerely,

***********************
Initial Complaint
Date:12/20/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AIM Savings sold me an ** PageWide 477dw printer as a 3rd party on Amazons platform for $1425.03 on Sept 18th. I received a small package containing **************** with two seperate labels. One label (top label) was mine and included the correct tracking # to the ** Printer, and the label below was to another man that lived locally to me, which I presume was who may have ordered the ****************. Luckily, *** took a photo of the small package. On the proof of delivery slip that *** emailed me, you can see the tracking #, weight 49lbs, and an image of a very small package that could never weigh 49lbs. AIM Savings initially did not respond to Amazons inquiry and I was told I would get a refund. After my refund didn't show, Amazon stated that when they conducted the investigation, the AIM Savings said it was delivered and provided a tracking # and delivery confirmation. I believe this is a calculated fraudulent scheme. After this happened, I reviewed AIM Savings on Amazon to find out the 22% of reviews were 1 Star with many customers experiencing exactly what I just did. I have reported them to both Amazon and US BANK. Unfortunatly, it seems like Amazon is very slow to react. I would like AIM Savings to provide proof that this printer was actually sent, as *** has demonstrated by photo that it wasn't . Thank you for your consideration!
Business Response
Date: 12/27/2023
Hello ******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your complaint and I'm sorry to know you've received small package containing **************** while you ordered "Hp-ipg Ips ****************** (3 ************** 477dw 1200x1200."
I've reviewed the details and see that our team has already sent the correspondence on the issue. Please note that we are not able to take additional actions, including overriding their decisions for next steps. Ive pasted their response below for your convenience:
-------------------
Email sent from team:
Hello,

Thank you for writing to us. Your comments and suggestions will help us improve our store and offer better service to our customers.

We contacted you so we could better understand the activity on your account, and learn how to improve your shopping experience.

We are contacting you regarding your order 112-8732940-3885026.

Seller confirmed that the shipment you reported lost was delivered to you on Sep 22 2023. As a result, we cannot issue a replacement or a refund for this order.

Although we understand your concern, our team does not offer phone support at this time. You can reach us by email

If you have any order or account related concerns, please contact our **************** team via the link below:
www.amazon.com/contact-us
----After your response, email sent by team:
Hello,

Thank you for writing to us.

We contacted you so we could better understand the activity on your account, and learn how to improve your shopping experience.
As we informed you earlier, the carrier of this order has confirmed that the complete shipment was delivered to you. As a result, a refund will not be issued for the items in that shipment.

Our account specialist team is unable to provide support via phone or chat at this time, but if you would like to appeal this decision, reply to this email.

If you have any order or account related concerns, please contact our **************** team via the link below:

www.amazon.com/contact-us
---------After you appealed, response from team:
Hello,

Thank you for writing to us.

As we informed you earlier, the carrier of this order has confirmed that the complete shipment was delivered to you. As a result, a refund will not be issued for the items in that shipment.

We are unable to offer you any further assistance on this matter. We appreciate your business and hope to see you again soon.

Please note that our emails are monitored. Rest assured that we are trained to look into all customer issues and that we will do our best to resolve them.

If you have any concern related to account or any other order, you can contact our customer service team via the link below:
www.amazon.com/contact-us

Account Specialist
Amazon.com
www.amazon.com
----------------
As informed, we are unable to offer you any further assistance on this matter.
We appreciate your business and hope to see you again soon.
Regards,
*******
Amazon.com
*****************************

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Complaint statuses

Business Response

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Complaint statuses

Business Response

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Complaint statuses

Business Response

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Business Response

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Business Response

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Complaint statuses

Business Response

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Complaint statuses

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