Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,370 total complaints in the last 3 years.
21,822 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, I don't know why I can't access my Amazon account. For one of my orders 111-8702657-1322621 with tracking number TBA309174133930, I still don't receive it. Please help me to process a refund for the items lost in transit. Thank you
Business Response
Date: 12/23/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 111-8702657-1322621.

Upon review, we see the order was placed on Tuesday, October 10, 2023, any issue with the shipment needs to be reported within 30 days from the date of placing the order.

Due to amount of time lapsed from the date of order, we are unable to take action on it.

Further, we see the order is placed through freight forwarder using a freight forwarder to ship items may result in complications not covered by Amazon.

You can visit the below link for more information on freight forwarder

****************************************************************************************************************************************

Thanks for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a product from Amazon and returned the product because it was the wrong product. I checked on the progress of the return and when to expect the refund through the app. The product was confirmed as returned and I was given a refund date. The refund date kept getting pushed forward until I got the option to view the refund date. I called the customer service many times because of this and was told that I would have to wait till 12/21/2023 and the refund would be automatically refunded to my payment method. After waiting for a long time and waiting till the 21 I never received my refund. I called the service center and was told that my refund was never started and I would have to wait another 5-7 business days. I had already called the service center on their recorded line and was told that I would receive my refund definitely on the 21 by multiple service reps
Business Response
Date: 12/23/2023
Hello Wynston,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your order.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Could you please write back to us with the order ID so that I can investigate this further for you?

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Best regards,
Priyanka.
Amazon.com
Customer Answer
Date: 12/26/2023
Order # 111-6305344-8106659
Business Response
Date: 12/28/2023
Hello Wynston,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I hope this email finds you well. Thank you for writing back to us.

Upon reviewing Order ID: *******************, I see that a full refund was issued on Friday, December 22, 2023 at 5:56 AM (PST), back to your original payment method.

Refund Details:
Items
1 x Amazon Kindle Scribe (16 GB) the first Kindle and digital notebook, all in one, with a ****" 300 ppi Paperwhite display, includes Premium Pen
Amount(s)
Principal: $369.99
Tax: $26.82
Total:$396.81

You should see the amount reflected in your debit card statement within **** business days of the above date, as this depends on the processing speed of your bank.

Thank you for your understanding.
Best regards,
Priyanka
Amazon.com
Initial Complaint
Date:12/22/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 24,2023 I ordered kitchenAide mixer from Amazon for black friday . After the next day the seller messaged me the package was lost and proceeded to return my money. I checked my account with ***** and the package never shipped , i checked to order the mixer again and the mixer was $400 dollars more . order number is(113-8144285-0659406) which was very shady.I decided to complain to Amazon about the seller, and while i was messaging with the Amazon Associate they told me i could order the Mixer again at full price and when i receive the package they would give me back the deference . I was surprised and felt gratefully for the offer . Two days later i took them on there offer and on Dec 15 made the purchase. On December 18,2023 i received the Mixer and messaged Amazon they told me the refund on the deference would be sent to my original card. a few days later nothing was sent so i messaged them again . Now there telling me No . They have all the message correspondence , so they know what they offered me and now they'er denying it. I already sent the mixer to a family member for christmas thinking Amazon was going to refund me the difference of $400. Amazon Reference number (A3Z89E1MSMGTV)
Business Response
Date: 12/23/2023
Hello ******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I could see that our internal team reviewed this and below is the response from them :

We strive to maintain low and competitive prices on everything we carry. We constantly compare Amazon's prices to our competitors' prices to make sure that our prices are as low or lower than all relevant competitors.

As a result, we don't offer price matching.

To read more about our pricing, please visit our Help pages:

************************************************************************************

Requesting you to understand our limitations here.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 12/26/2023

Complaint: 21045351

I am rejecting this response because:
I simply Never requested a price match I asked only to receive what the company offered me. Why didnt Amazon give all the correspondence that I had with their associate because they know they are in the wrong . I first came to Amazon to file a complaint with about the seller, but then they offered to redeem me the difference after I did my part and returning and buying the requested merchandise, they failed to follow through.
Sincerely,

***************************
Initial Complaint
Date:12/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for an Adult Scooter on Amazon.com. It was originally reported that this item would arrive between Dec. 19 - Jan. 10. The tracking indicates that it is now being held by customs since the 5th of December. This morning I checked the site (Amazon.com) and the package now has altered information on regarding tracking, and it shows it's delivered as of Nov. 30th. I don't know how this happened but sounds illegal. My shipping info still indicates it's held by customs. The new "altered" tracking number is for an unknown item sent from CO. This is an error as my package was shipped from *****--not ********.Also, the alterations of this product have raised questions for me about ethics behind this company. Their willingness to alter records of customer purchases, to make them appear as they are delivered when in fact they are not, is dubious to say the least.
Business Response
Date: 02/08/2024
Hello ***********,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order. It is certainly not what we expect our customers to go through.

I have reviewed the complaint and account but, could not find any details related to the order.

I request you to include the order number in your response to this email.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Initial Complaint
Date:12/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order 113-3470169-6821834 I cant return due to a previous return being placed on this for my **** cameras. Now I cant return my item!!
Business Response
Date: 12/26/2023
Hello ****,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Id like to first offer my sincerest apologies to you. While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

I've reviewed the order and see that a full refund was issued to your Discover **************************************** Powered Chainsaw is a non returnable product.

You can view details of the completed refund on your Amazon.com account:

***********************************************************************************

As for the order ending with **** "Arlo Essential Spotlight Camera", I see that it is a third party seller item and within return window. You can return it for refund if not satisfied with product.

Our ********************* guides you through the process and gives you options for a return mailing label:

*************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:12/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB!We have encountered an unexpected and unexplained removal of our product listing (B09P7G698K) from Amazons catalogue. What makes this situation particularly distressing is the complete absence of any notification or email. Our Account Health is fully clean, there are no violations! It means that there is NO WAY to appeal the listing removal.Upon discovering the removal, we promptly contacted the Amazon Seller Partner Support team (case ID: ************ seeking clarification and assistance. Unfortunately, the response we received did not shed light on the reasons behind the listings removal nor provided a pathway to resolve the issue.On December 18 we sent a message to ******************* Team. As a result, we received an email with the following content: "If you are appealing an action we have taken on your listings for an amazon listing policy violation, go to Listing Policy Violations in the Product Policy Compliance section on Account Health. The thing is that we do not have any violations in our Account Health, it is fully clean! As an authorized seller of Tecompany products, we have always adhered strictly to Amazons policies and have received authorization from the **************** rights owner through his personal account in the Amazon Brand Registry. We have maintained our compliance with all of Amazons rules and regulations, ensuring that our business operations are conducted in the utmost good faith and professionalism. The sudden and unexplained removal of our listing has not only caused significant disruption to our business operations but also poses a risk to our reputation as a reliable seller on your platform. The financial implications of this removal are also not negligible, affecting our business adversely.We kindly request the reinstatement of our listing B09P7G698K as an error has happened. With respect,*************************
Business Response
Date: 12/26/2023
Hello,

We have reviewed the information provided. We have determined that this seller may not sell ASIN B09P7G698K on Amazon due to infringement issues.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.

Sincerely,
Amazon.com
Customer Answer
Date: 12/28/2023

Complaint: 21045142

I am rejecting this response because:

Please, note, that we sold items on the listing being unreasonably removed under ********* brand. We have received authorization from the ********* brands rights owner
through his personal account in the Amazon Brand Registry. You may check it in the system. As an authorized seller of ********* products, we have always adhered strictly to Amazons policies. We did not commit any violation!!!

What makes this situation particularly distressing is the complete absence of any prior notification, email, or warning regarding this action. This lack of communication has left us without any means to understand or appeal this decision.

We kindly request a thorough review of our case and the reinstatement of our listing B09P7G698K. Our priority is to resolve this matter amicably and continue our successful partnership with Amazon.

Sincerely,

*************************
Initial Complaint
Date:12/22/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,I am the owner of the seller account named *************. I am reaching out to you regarding my lost FBA shipment ID ********************* ID: FBA15HGDPLQG Date delivered: November 20, 2023 Tracking ID: ******************* Contents FNSKU: B0CLM1XKFH; B0CLM13XPR; B0CLM19SHS; B0CLDBVWZH; B0CLD8PBWN; B0CLDD3LD3; B0CMBNFHRY; B0CLPNVLDY; B0CLPNFDXQ; B0CLQ2PBN2; B0CLQ2F9J8; B0CLPSPC92; B0CMC8QDZ; B0CMCH197P Lost amount: 412 On November 20, 2023 I delivered 700 items to XPO1 warehouse in ******. Please review the attached document Invoice. The items that correspond to the shipment ID FBA15HGDPLQG are numbers 01 to 26 in the invoice. Only 288 items appeared in my inventory, the remaining 412 got lost.The delivery of all the items is proven by the Amazon seal on the document named CMR. According to Amazon`s seal, Amazon ** Sari confirms the successful receipt of the shipment in the amount of 30 pallets. However, only 13 pallets appeared in the inventory on my seller account, the remaining 17 pallets got lost.Despite reaching out to the seller support, the responses received lack specificity, stating either "the pallets were not delivered" or "they were disposed of due to improper condition". However, there are no disposal orders for these units in my account.I have all the necessary documents to confirm that the items were delivered to Amazon warehouse:- Invoice (numbers 01 to 26 on the Invoice);- CMR Proof of Delivery (Amazon confirmed that 30 pallets were delivered);- Packing Slip;- Screenshot from the inventory where only 288 items appeared.In conclusion, the total number of the lost units from FBA shipment ID FBA15HGDPLQG is 412.The total price of the lost units is ****** **R.I am awaiting an investigation of my situation and request that the 412 missing items be promptly added to my inventory or reimbursement for them in case they could not be found.Best regards!
Business Response
Date: 12/23/2023
Hello from Amazon.com,
The FBA shipment provided is invalid per our internal tool "Shipment ID/PO number is invalid or mistyped. Input: FBA15HGDPLQG"
Customer Answer
Date: 12/26/2023

Complaint: 21045133

I am rejecting this response because:
In this submission I am providing the documents that prove the validity of the *** shipment ***15HGDPLQG.
Please review the attached document Screenshot of the *** shipment ID to verify the validity of the *** shipment ID.As you may see on the screenshot, the shipment ID ***15HGDPLQG is already closed. It was expected that 700 (seven hundred) items will appear in my inventory.
However, as it is seen on the screenshot, only 288 items appeared, the remaining 412 got lost.
Here is detailed information about the lost items:
Shipment ID: ***15HGDPLQG
Date delivered: November 20, 2023
Tracking ID: *******************
Lost contents FNSKU: B0CLM1XKFH; B0CLM13XPR; B0CLM19SHS; B0CLDBVWZH; B0CLD8PBWN; B0CLDD3LD3; B0CMBNFHRY; B0CLPNVLDY; B0CLPNFDXQ; B0CLQ2PBN2; B0CLQ2F9J8; B0CLPSPC92; B0CMC8QDZ; B0CMCH197P.
Lost amount: 412

Brief description of the issue:
On November 20, 2023, I sent 700 items to XPO1 warehouse in ****** at ******************, Przytoczna, Gmina ********** ******. Only 288 items appeared in my inventory; the remaining 412 are missing.

The Amazon seal on the ***** document (attached) confirms the delivery of all 700 items. According to Amazon, by signing this document, they acknowledge receiving 30 pallets. Yet, in my inventory only 13 pallets are shown; the other 17 are missing.

Despite contacting seller support, their responses lack details, claiming the pallets were either undelivered or disposed of due to improper condition. However, there are no disposal orders for these units in my account.

The total number of the lost units from *** shipment ID ***15HGDPLQG is 412.
The total price of the lost units is ****** EUR.

ATTACHMENTS:
- Invoice (numbers 01 to 26 on the Invoice);
- CMR Proof of Delivery (Amazon confirmed that 30 pallets were delivered);
- Packing Slip;
- Screenshot from the inventory where only 288 items appeared;
- Screenshot of the *** shipment ID.
All these documents confirm that the items were delivered to Amazon warehouse.

I request that the 412 missing items be promptly added to my inventory or the reimbursement for these 412 units in case they could not be found.

Sincerely,

*****************************
Business Response
Date: 01/18/2024
Hello,
The email address through which this complaint was raised, ********************* is associated with an Amazon account registered in the Amazon ** store.

We recommend that the seller sends information about this complaint to Amazon through the channels offered to the seller via email or through the sellers Account Health Dashboard in Seller Central.
Thanks,

The Amazon Seller Performance Team
Initial Complaint
Date:12/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned 2 items from order # ***-2899769-3665066 on **** mailing label # **** **** **** **** **** 66; the (1) "************************************* Knife Organizer, holds up to 9 knives, ***************************** Storage Compact, Grey" and (2) "************************* DrawerStore Kitchen Drawer Organizer Tray for Silverware Cutlery Utensils and Gadgets, Expandable, Gray." When I chatted with a representative two days ago (20 December) I was advised I would be receiving the refund today, two days later. But, I didn't get the refund so I asked today, and the representative was not paying attention to the chat and told me that I had to wait 5-7 days, but wouldn't respond as to why now amazon was changing their story and instead, disconnected. I found it incredibly rude that not only was the expected refund date changed without explanation, but that the representative hung up on me.
Business Response
Date: 12/23/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and completely understand your disappointment with regards to return on refund for order#***-2899769-3665066.

It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

Upon checking the order I see that the return hasn't processed yet. Usually once the carrier receives your return package, it can take awhile to arrive at our *************** In most situations, returns are processed by Amazon in 30 days. In some situations, it may take longer.

This additional time allows our ************** to find and process the item.

As soon as your return is processed, we request a refund to your preferred payment method and send you an email confirmation.

Fore more information refer to our Refunds page for more information:

************************************************************************************

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/23/2023

Complaint: 21045096

I am rejecting this response because: The representative failed to address why in the first chat I initiated the chat representative indicated 2 days from the chat. The second, 5-7 days. I've received three different responses for the same issue.
Sincerely,

*********************
Initial Complaint
Date:12/22/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon locked my account. I called them they unlocked it. I logged right back into my account and it was locked again I called back again. They told me it was 72 hours till they made a decision. I told him that I had just had it fixed nothing had been done on the account. They have no information. They do this all the time, but this time I have several hundred of my dollars and they will not give it back. Theres no reason for my account to be locked. This is occurring repeat of what they do or have done to myself and others. I dont know what makes you think they can get away with just locking up your account For absolutely no reason and then holding your money hostage especially during the holidays. They employees no absolutely nothing. They have no answers and they dont care. I have a feeling theres gonna be a huge lawsuit against them for this right here because Ive been reading some information that points me in that direction. Theyre unfair. Their businesses shady at best and her employees are clueless when you asked them anything. I want my money off that account so I can close it and never never use them again they tell me that they cant so theyre holding my money hostage.
Business Response
Date: 12/23/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with your account.

Kindly, help us with the registered email ID of your account, so that we can review and help you further.

Thanks for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:12/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a bunch of products all orders went through but products where never received I used amazon gift cards to place order or my cards everything was fine but at some point my account was frozen over me making a big order I showed proof of it they let me back on my account but all the orders and money that should have been on my account balance was gone and the orders got delayed and when I call amazon and they said it got lost in transit and will be replaced never got it replaced never got my balance on account was told to make a new Amazon account for protection so I did and once again never got my gift card funds back never got the account balance black either and now when I hit them up on chat they say they can't find my s*** now and all I want is my gift cards back or my products back it really don't matter what can be dun hear but I spent alot of money
Business Response
Date: 12/23/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to gift card.

After careful review, we see the orders show as cancelled and never charged. I see that you've mentioned that the orders were placed using gift card, however as per gift cards terms and conditions gift cards cannot be used to place an order for another gift card, you can refer the below link for restrictions

****************************************************************************

If you've used credit card to place the order and have been charged for the same, kindly help us with the charge ID, so that we can review and help you further.

Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Amazon.com is BBB Accredited.