Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,341 total complaints in the last 3 years.
21,806 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Phone bought November 7, 2023 and screen protector November 7, 2023 I placed a return for my $450 zfold phone but accidentally made a return for a $12 screen protector. When i found out about my mistake i called Amazon. You would think being a big company that Amazon would honor their word and help me get my refund or my phone back. They said they started the order and we would have it today. Today they said they cant help me at all. You would think, it being so close to Christmas someone would realize the mistake and send back the phone, but humans are human i guess. One person's stupid mistake is another person's treasure
Customer Answer
Date: 12/22/2023
I asked them every time I called them if they wanted me to send back the screen protector so a work order was started and they told me no, they started it. When I called today they said that I wasn't getting the phone back or the refund. They said it was because there wasn't a work order started and blocked one from being made.
Business Response
Date: 12/24/2023
Hello *******,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry to hear about your Order return and refund.

I'd love to assist on this, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

Regards,
*****
*****************************
Initial Complaint
Date:12/22/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For order 111-4690023-2693836, amazon az team replied that we handed over on 11/27, that was not true.Based on the tracking status in your amazon order, carrier picked it up on 11/24/23. they scanned it on 11/27/23. We cannot control when they will scan the package. but they picked it up on 11/24/23. Please forward this to your az team for appeal.Delivery Information TimeLocationEvent Details Fri, Dec 15, 2023, 8:38 AM PSTPackage delivered.Fri, Dec 15, 2023, 3:10 AM PSTPackage is out for delivery.Fri, Dec 15, 2023, 12:15 AM PSTPackage arrived at a carrier facility.Thu, Dec 14, 2023, 3:21 PM PSTPackage arrived at a carrier facility.Sat, Dec 9, 2023, 10:42 AM PSTPackage arrived at a carrier facility.Mon, Dec 4, 2023, 5:54 AM PSTPackage left the carrier facility.Sun, Dec 3, 2023, 5:22 PM PSTPackage arrived at a carrier facility.Fri, Dec 1, 2023, 2:00 PM PSTPackage delayed in transit Fri, Dec 1, 2023, 4:04 AM PSTPackage arrived at a carrier facility.Fri, Dec 1, 2023, 2:49 AM PSTPackage arrived at a carrier facility.Mon, Nov 27, 2023, 11:11 AM PSTCarrier received the package.Fri, Nov 24, 2023, 3:15 PM PSTCarrier picked up the package.
Business Response
Date: 12/26/2023
Hello,
We have reviewed the issue filed for the Order and noticed that the Seller was debited for the Claim amount.Although, Seller has used Buy shipping services for the order, the item was never shipped on time. The ship by date for the order was on November 24, 2023. Per tracking shared by Seller, the item was handed over to the shipper on November 27, 2023 and was scanned at the **** facility for acceptance on December 1, 2023. Hence, we are unable to reverse the decision made on the order.
Sincerely,
Amazon
Initial Complaint
Date:12/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon Support Team,I hope this message finds you well. Unfortunately, we are reaching out under challenging circumstances as we recently encountered a significant issue with our Amazon Business account, registered under the name of our company, WholePrime LLC.Shortly after successfully completing a purchase and providing precise credit card details, our account was unexpectedly placed on hold. This development came as a shock to us and has disrupted our daily operations, impacting our ability to fulfill both gift and essential orders under our company's name.It is currently a personal account. However, we are doing operation in names of our company therefore it is so appreciated if you restore our account to ********************** Business again. Our primary objective in maintaining an Amazon Business account is for legitimate company transactions, and we want to emphasize that we have never initiated any returns or refund requests. Our intention is solely to make purchases for the daily needs of our business.We kindly request your prompt assistance in reactivating our Amazon Business account. The closure has left us in a state of considerable inconvenience, and we are eager to star our regular business activities as soon as possible.Below are our account details for your reference:Company Name: WholePrime LLC Email Address: ******************************************* We love Amazon Thanks in advance
Business Response
Date: 12/23/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to account hold.

Upon review, we see our team made this decision because our records indicate that this account is related to another Amazon or Amazon Business account that we closed.

When we made this decision, we closely examined your account and any related accounts. We also reviewed the order history on the related Amazon Business and Amazon.com accounts. For confidentiality reasons, we are unable to provide any further details about other Amazon accounts to you.

If you wish to appeal, you can respond to the email sent from our business team on December 23, 2023.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/23/2023
Hello *********, I appreciate your prompt response and aim to provide clarity on the concerns raised. Our company is newly established and has not engaged with any e-commerce platform, including Amazon, prior to this account creation. I want to emphasize that our company, being newly established, did not have an Amazon account before this recent application. We have not had a previously closed Amazon or Amazon Business account in names of our company and me. Recognizing the importance of maintaining platform integrity, I kindly request a thorough review of our account information. I am confident that this review will confirm our lack of prior engagement with Amazon or any other e-commerce platform.I understand the importance of maintaining the integrity of the platform and ensuring that users comply with Amazon's policies. However, I believe there is an definitely misunderstanding or an error in the information linking our account to a previously closed account. Our company finds itself subjected to treatment that we genuinely do not deserve, as our account has been abruptly closed. This unwarranted measure has left us grappling with an unjust situation, hindering our ability to conduct business seamlessly on the platform. We kindly request the swift resolution of this undeserved situation and the prompt reactivation of our Amazon Business account.
Initial Complaint
Date:12/22/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon sent me a damaged product, that has rendered it useless and unacceptable. I reached out to customer support for a simple exchange or refund/credit. Amazon is requiring my passport or state photo ID in order to complete transaction. This goes way above and beyond normal exchange practices. This personal information is too sensitive to require an exchange. I fear that fraudulent or nefarious activity is involved, to require such personal information. They are refusing further communication until I send my personal ID. My ********************** order number 113-0212160-2670674 I received on 12/18/2023
Business Response
Date: 12/23/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 113-0212160-2670674. I've checked and I can see that there is a refund processed for the order.

A refund was issued to your original payment method on December 22, 2023 for $42.99. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************
We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/22/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has locked my account and not given instructions how to unlock.
Business Response
Date: 01/12/2024
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address.

Sincerely,

****
Amazon.com
Initial Complaint
Date:12/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings!My name is ***************************. I am the owner of the "EuphAura365" Amazon selling account.My email address is ***************************.I am reaching out to you in order to reinstate my buyer and seller accounts to which I do not have access now.Seller account Account Name: *********** Primary Contact Person: *************************** Address: Email: *************************** On September 17, 2023, I was unable to log into my buyer and seller accounts on Amazon. Despite multiple attempts to resolve the issue with your Customer Support, I have not been able to return access. Unfortunately, I was not asked for any information that could identify my account. They keep lying to me that they have submitted a request for disclosure and should contact me within 24 hours. I was recommended to wait. However, the time limitation is unknown. However, I have not received a single email from Amazon. However, I have called more than 10 times.When I try to log in, I receive an error message stating that my account is locked. I am confident that this issue is due to a technical error, as I have not committed any violations on my account. I registered my account recently and have been extremely cautious about adhering to all of Amazon's policies. Whenever I had any questions or doubts, I reached out to Amazon support for assistance to ensure I did not inadvertently violate any policies. I believe this led Amazon to flag suspicious activity on my account, resulting in the temporary suspension of both my buyer and seller accounts.For your reference and to verify my identity, I am including my drivers license and credit card statement.I understand the importance of security measures to protect users, and I appreciate Amazons diligence in this regard. I kindly request that my access be reactivated as soon as possible so I can continue selling on Amazon. Respectfully,***************************
Business Response
Date: 01/20/2024
Hello from Amazon,
I am unable to locate any seller accounts using the email address provided within the complaint, **************************** For security reasons, I am not able to provide any information or take any action on a seller account unless contacted directly by the owner of that account. Please provide the email address that was used when registering the seller account.
Customer Answer
Date: 01/29/2024
When I registered an account, I used the email - ****************** But later it was changed to **************************** For the past six months, I have been logging into my account from the email - ****************************
Business Response
Date: 02/09/2024
Hello from Amazon,
I am unable to locate any seller accounts using the email address provided within the complaint, #********. For security reasons, I am not able to provide any information or take any action on a seller account unless contacted directly by the owner of that account. Please provide the email address that was used when registering the seller account.
Initial Complaint
Date:12/22/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/22 I have been trying to shop on amazon.com. I bank with ********* and I have been using my card for the last few years without problems. Until today 12/22 and yesterday 12/21 and 12/20.They're deleting my shopping carts over and over saying they cannot verify ********* Payment completion. I want them to work on verifying my card stop with this BS emptying shopping carts
Business Response
Date: 12/23/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to payments on Amazon.

In this case, we request you to check with your bank on any restrictions applied on the account, as we do not have any reported issues with regards to payments. To protect your security and privacy, your bank can't provide Amazon with information about why your payment cannot be verified. It is best to contact bank, to determine the exact issue with payment.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on Amazon on December 22, 2023, and realized the phone number associated with the account with email ******************** does not exist and wanted to provide a new phone number. So I called Amazon customer service .All instructions provided by the customer service worker did not match the menu on my account and the phone number was not changed. So now I can only be verified with the phone that doesn't exist in my account after talking to the Indian terrible worker. She also took a long time to understand my email.Before talking to the terrible worker I was verified through my email, which I could do, and now it is through a phone that I don't have anymore, so I can't be verified. Meaning I cannot access my Amazon account. Malicious worker !!!I don't think I will ever buy anything from Amazon online.
Business Response
Date: 12/23/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to updating phone number in your account.

Kindly, help us with the old phone number available in your account and the new phone number you would like to update, so that we can engage the correct team to help you with it.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/22/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was mistakenly deactivated on 12/11/2023 for the violation that has been successfully appealed BEFORE deactivation of account. On 11 of December, I received a notice regarding a policy warning, stating that I violated copyright on the product details page of ASIN: B0CK7XCW42. Specifically, one of my bullet points was flagged for copyright infringement.As all the content on my ASIN B0CK7XCW42 has been personally created by me (ranging from product packaging design to photographs and detailed product descriptions), I suspect this action is malicious, likely from a competitor aiming to disrupt my business and my ASIN B0CK7XCW42. I have carefully checked information from rights owner which was provided in perfomance notification. Someone, who sent this violation, stated that I have copyrighted the content from their ASIN B0080IIVW8, especially first bullet. As I am the one who created content for my own ASIN, I knew that it is a complete lie. After carefull review, such information has been found - barcode for this ASIN B0080IIVW8 is UPC ? : ? ************, which is a barcode of Flavored juice blend, kiwi strawberry by ****** (you can check screenshot provided). So, item was changed to represent a different product, it is originally a listing for juice and it was changed to be a foot massager. I have reported abuse via Amazon, and my complaint ID: *********** was successfly accepted and needed actions have been taken. (you can check screenshots provided)Also, I have promptly contacted Amazon support to address this issue and seek assistance in protecting my business and maintaining fair competition among sellers on Amazon. Account Health Support confirmed that this violation was an error and escalated this issue to the internal team. After 24 hours my ASIN B0CK7XCW42 was reinstated, along with restoring my Account Health.I need my account to be reinstated!Thanks.
Business Response
Date: 12/25/2023
Hello,

We have decided to reinstate this sellers account.

We sent an email to the seller informing them of this decision on December 25, 2023.

Sincerely,
Amazon.com
Customer Answer
Date: 12/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Viktoriia Rabodzei
Initial Complaint
Date:12/22/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/11 I purchased 2 HeyBikes for the price of $228 + tax on Amazon. I contacted Amazon chat as I didnt purchase the protection plan in my original order. Amazon advised me they couldnt add it, so theyd cancel the order and I would need to repurchase. However, I was told the original order couldnt be canceled. Id have to wait for the bike to be delivered before I could return it. I had a total of 4 bikes scheduled to be delivered by 12/15. The bikes had not arrived by 12/20. I asked for the refund of the original two bikes which I received. During this time I also contacted ******** to see when the other item would ship. They advised they had no intention of shipping the bike for the price I paid because Amazon had set that price not them. I contacted Amazon again who advised me they would cancel the order, I would repurchase the bikes and they would adjust the price afterwards. I repurchased the bikes and was charged $1,133.33. I again contacted Amazon for the price adjustment and the agent told me the other agent provided me inaccurate information saying, we have many departments and you were routed to someone who did not have knowledge on this type of issue. This is not my problem, that is the responsibility of Amazon. I asked multiple times for the price adjustment and was advised they didnt set the price on any of the bikes sold and I needed to contact the seller. Both Amazon and HeyBikes are pointing the finger at each other for the screwup. Amazon falsely advertised the product at a low price with no intention of backing the product. In order to rectify the situation, I am asking for a refund of $634 (price adjustment) to align with what I originally paid.
Business Response
Date: 12/23/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 113-6036824-6384222 and 113-8466548-7161032.

Upon review, see the order 113-8466548-7161032 is placed through third party seller HEYBIKE INC. At this point of time, we are unable to issue any price difference on the order.

We apologize for any miscommunication on price difference refund. While we cannot undo the disappointment you had, please be assured that corrective actions will be taken to ensure these issues are avoided in future.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/23/2023

Complaint: 21045576

I am rejecting this response because: this issue was a direct of Amazons fraudulent scam. I originally bought the same exact bike from Amazon on 12/11. However after the bikes were never delivered, I was advised by Amazon to cancel and reorder. It is NOT my fault the bikes were now sold by Hey ****. When contacting Hey Bike they said Amazon lowered the price (the original order) and therefore they would NEVER ship the bike. Amazon is scamming customers into purchasing items that will never be shipped. If I do not receive a price adjustment and refund by the Amazon, I will be contacting the media to report how Amazon is scamming customers during the Holidays.

Sincerely,

***********************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

Amazon.com

Amazon

Amazon.com

Amazon.com

Amazon.com

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Customer Answer

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Amazon.com is BBB Accredited.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Amazon.com is BBB Accredited.