Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,300 total complaints in the last 3 years.
21,789 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have dealt with double charges delayed packages incorrect deliveries But ruining Christmas while essentially laughing in my face, lying, and passing the buck for 7 hours takes the cake and resulted in me terminating my relationship with you that I have had since ****.I placed ORDER # ***-4616092-6623438 on 12/13/2023 providing plenty of time for Christmas delivery as the package was set to deliver on 12/16. I kept receiving updates as if it was simply delayed. I tracked it and there was only a pick up scan from the night I ordered it.Tracking ID: ****************** Saturday, December 16 4:45 AM Package being processed at carrier facility.Carrier picked up the package.Since it was allegedly picked up, I did not have the option to cancel. 1:50 yesterday the horror of dealing with your customer service began. i was told it was still on its way **** did not agree):We could not locate the shipment details for this tracking number. in the chat transcript you can see the issue was in the process of being immediately resolved...then I was transferred and they:Simply did not care Hung up on me Lied about contacting logistics to ensure the shipment would be delivered in time for my Disabled ******************************************** the chat I was promised:Free month of Prime A promo code upon delivery But never a refund or to take the time to fix the delivery issue as I was to simply accept the situation.Being a prime member since **** was great until this year as I have been charged on two cards for the same transaction, now you have killed Christmas for this year. You can even see I requested to cancel Prime through a rep and they simply did not want to do anything but lie about the shipment being in **. I requested an ******** and was told that was no longer an option. Now, Christamas is Monday. My son does not have 2/3 of his gifts (one is allegedly being delivered today), and I spent two of my vacation days trying to correct your s**** up.
Customer Answer
Date: 12/23/2023
To be clear I would like a refund of all my prime membership payments since being on the program.. clearly there is no difference in shipping or the level of service received
Business Response
Date: 12/24/2023
Hello Chiquetta,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm really sorry for the delay with the delivery of Order#***-4616092-6623438.
On reviewing, I see that 365 by Whole Foods Market, Organic Extra Wide Egg Noodles, 16 Ounce from above order was replaced and is delivered. I see that you've cancelled the replacement order for 2 items and I see that you're now refunded in full for the above order.
I see a refund for $74.59 is processed on December 22, 2023 to the payment method used on the order. You'll see the refund on your credit card statement in the next 3-5 business days.

Once processed, you'll also be able to see the refund request here:

***********************************************************************************

I hope this helps.
Regards,
*******
Amazon.com
*****************************

Customer Answer
Date: 12/24/2023

Complaint: 21048125

I am rejecting this response because:
It does not refund me the membership fees I paid over the years, does not fix the service issues and the false pick up information you provided customers and does not change the prime advertising which states it a better experience. It also does not fix Christmas for my disabled son.
Sincerely,

*****************************
Initial Complaint
Date:12/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern,I am seeking assistance regarding the suspension of my seller account. I sold units of FURminator brand product that was acquired from a distributor who was not authorized by the FURminator brand, and who may have provided inauthentic products without my knowledge.I have been appealing for the reinstatement of my account for months to no avail. No matter how many times I have explained how I have addressed the problem, I am being ignored. I am genuinely remorseful for the oversight that led to my suspension, and I have taken monumental steps to ensure I am not a risk to the Amazon platform. I submitted a detailed appeal and fully implemented plan of action to show I have rectified my sourcing problems. This appeal was denied (case ID ***********).I have provided all invoices and any other documents requested by Amazon. I have not heard back from FBA regarding that document review.I reached out to **************** the rights owner of FURminator, who confirmed there are no authorized suppliers in Turkey and that they do not sell to online retailers.I immediately terminated my relationship with the unauthorized supplier, offering a sincere apology to the brand owner and agreeing I would never sell their products moving forward.I wrote a letter to the rights owner, expressing regret for any harm my mistakes may have caused and requesting a retraction of the original violations. Unfortunately, I received no response.Amazon is holding several thousand dollars of my funds while the appeal continues to be denied.I am eager to get back to selling on Amazon with brand new sources and a vigorous commitment to upholding Amazons policies. Thank you,Smart Avocado Merchant Token: A22O3EF9HXZKCR
Business Response
Date: 12/27/2023
Hello,

We are still reviewing your account. We will send you an email when we finish the review.
Sincerely,
Amazon.com
Initial Complaint
Date:12/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sent my ring video door bell wired with ring chime back to Amazon to get refunded. They have refused to refund until I sent photo of my driver license. I feel that is unlawful to request my id and refuse to refund me. They have received my return almost a month ago. Order number is 111-1343730-6822612 Refund package tracking number was delivered to Amazon on nov 30 1Z6E55409067048875 Total amount of item $84.39 Card ending in **** ****
Business Response
Date: 01/02/2024
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 111-1343730-6822612.

After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 01/02/2024

Complaint: 21048103

I am rejecting this response because: there is zero reason to request any personal information of mine. I sent back my item and you are refusing to give me my money back. Which is illegal! I will not be sending any of my personal information to anymore.

Sincerely,

Erica
Initial Complaint
Date:12/22/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered Naturalizer Womens **** Ankle Strap Block Heel Dress Sandal through amazon. ORDER # ***-5755343-2578600.Returned and dropped off item at *** with tracking/reference number DvHJSdyRRMA or 1Z9E5W529025070477 (dropped off 2 items at the same time) on November 29th. Other item returned to amazon on same day was already refunded December 6th. Messaged Amazon of the progress of the return, only to be told I need to scan Driver's license identification to proceed with return. Was not comfortable giving such private information, but proceeded to give information so they could progress with return. Waited 3 business days as mentioned in their email for the return to happen/progress to move forward. Message Amazon again Dec 21st only to be told they have not found or received my item yet."Once the carrier receives your return package, it can take a while to arrive at our *************** In most situations, returns are processed by Amazon in 30 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item."I do not appreciate this shady business practice of asking for private personal ID when they actually have not found my returned my returned item in their warehouse yet.At this point, I would just want to be refunded my amount, for it will be almost one month and I have already given proof of identification to proceed with the return.
Business Response
Date: 12/23/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-5755343-2578600 regarding refund for the item you returned.

Based on order details, the refund of $114.70 is processed for the item Naturalizer Womens **** Ankle Strap Block Heel Dress Sandal ,Crme Brulee Beige Leather,6W.

You'll receive the refund within 3-5 business days and you'll receive the confirmation email shortly.

Regarding the refund for other item I request you to wait for the return processing time so that the item refund will be processed.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:12/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned an item work $150 to Whole Foods in Downtown *****. When I returned the item, the machine jammed, but the Whole Foods associate told me that the return was fine and if it didn't go through to follow up with Amazon ***************** When my item was not verified, they told me to wait 6-8 weeks for the refund to process. after 8 times following up, Amazon is now telling me they will not refund me the money. Essentially they have stolen $150 from me and kept the item and will not process my refund. I have called additional service agents and each are now telling me that since it's been more than 30 days I cannot return the item (even though they initially had told me to wait 6-8).
Business Response
Date: 12/23/2023
****************,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the item ordered in #***-6030301-9087411.

I've reviewed the details of the order and the correspondence provided by our support team. The information provided by our support team is correct.

Since this item wasn't scanned by the carrier, and more than 30 days have passed, we're unable to issue a refund or assist further.

In this case, we recommend that you reach out to the Wholefoods store that you used to return the item to Amazon.

Thank you for your understanding. Have a great rest of the day!
Regards,
****** K
Amazon.com
Customer Answer
Date: 02/07/2024
I understand that Amazons machine did not register the item when I returned it, however, I am attaching screenshots in which I spoke to Amazon **************** about this incident right when it happened. The customer service rep told me it would be resolved, but that I should wait a few weeks to let the return process, which I did. I did this at Amazons recommendation multiple times and now they are saying its been more than 30 days and they cannot resolve the issue. Essentially, Amazon has accepted my returned item (whether they processed it or not) and is refusing to give me a refund for it, without providing any additional avenue for recourse. I followed Amazons directions and they are still penalizing me for their error. The information provided by their support team is not correct, and the support team has refused to investigate the matter any further.
Initial Complaint
Date:12/22/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered November 4 and received November 5 2023. And they received the item on the 10th of November.Payed amount ****** I received an empty packet for the item I bought and told them so. They have been tossing me around for over a month now. Asking me to send pictures of my ID three times only for them to say it is blurry. I don't know why they are asking for my ID and I didn't feel comfortable providing it. They said my account has suspicious activity. They claimed the refund has been issued which was a lie. I have been emailing them and it has not been useful. They are pulling my leg at this point. And I am done dealing with them. This is how they treat their prime members. Their service is absolutely horrible.
Business Response
Date: 12/24/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-2288395-8376265 regarding refund for the item you returned.

Based on investigation, the refund of $437.36 is processed back to your original payment method on Saturday, December 23, 2023 at 10:08 PM (PST).

You'll receive the refund within 3-5 business days and you'll receive the refund confirmation email shortly to your registered email address.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 12/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

************
Initial Complaint
Date:12/22/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Centrum Vitamins from Amazon. The item was said to be new. However, the item that I received was expired. Obviously, a customer does not normally wish to purchase expired vitamins. When I contacted Amazon and requested that they either send me vitamins which had not expired or refund my money, they refused to do so. I have reached out to them on numerous occasions, and spent considerable time attempting to resolve this matter which was no fault of my own. They sent me an EXPIRED PRODUCT. I did nothing wrong. I have spent hours of my time calling and emailing just to be caught in a circle of ineptitude on the part of Amazon staff. The order # is #***-005-7098-068-5032.
Business Response
Date: 12/23/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-0057098-0685032 regarding refund for the item you received.

Based on order details, I see that our concern team requested you to share information to verify so that they can take further actions.

I request you to go through the emails sent from our team and share the requested information. Once the team verify the information they will take further action on it.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
*****************************

Customer Answer
Date: 12/23/2023

Complaint: ********

I am rejecting this response because:
please see my below response to Amazon:
From: ***************************** <*********************>
Date: December 23, 2023 at 10:34:20 PM EST
To: **************************************************************
Cc: *******************************
Subject: Re: Your Amazon.com Inquiry - BBB Case #********

?Actually, I suggest that YOU review the NUMEROUS emails exchanged regarding this matter, which should have been rectified more than a week ago.

I AM A LONG TIME CUSTOMER WHO HAS PURCHASED HUNDREDS OF ****S FROM AMAZON OVER MANY YEARS. IN ****, I HAVE PURCHASED MORE THAN THIRTY ****S FROM YOU THE PAST THREE MONTHS ALONE.

THIS **** THAT YOU SENT ME IS EXPIRED.

I SHOULD NOT HAVE BEEN REQUESTED TO DO ANYTHING OTHER THAN NOTIFY YOU OF THE ISSUE.

DO YOU DOUBT THE **** THAT THE **** IS EXPIRED??? IF SO, I CAN SEND IT BACK TO YOU AND YOU CAN EXAMINE IT YOURSELF.

I ALREADY SENT YOU A PHOTO OF THE ****, SHOWING THAT IT IS EXPIRED. DO YOU DOUBT THE LEGITIMACY OF SAME???? DO YOU HONESTLY THINK THAT I WOULD SPEND HOURS AND HOURS OF MY TIME AND ALSO INVOLVE THE BETTER BUSINESS BUREAU OVER A CONTAINER OF EXPIRED CENTRUM VITAMINS COSTING $14.70 IF THEY WERE NOT EXPIRED???

I SHOULD NOT HAVE TO GO IN COUNTLESS CIRCLES WITH NUMEROUS CUSTOMER SERVICE EMPLOYEES TO MERELY GET AN UNEXPIRED REPLACEMENT **** OR MY MONEY REFUNDED.

And, I am not going jump through more hoops and upload my ID to a website, compromising my privacy and putting myself at risk for identity theft, in order to merely receive a replacement or refund of an expired item that you sent me, nor should I have to do so. I did nothing wrong here. Please replace the expired vitamins or refund my money, without further delay.

Sent from my iPad
Sincerely,

*****************************
Customer Answer
Date: 12/24/2023
I am a long time Amazon customer who has purchased hundreds of items from Amazon over the years, including 25 orders, totaling more than 35 items, in the past three months alone.

There have been a couple issues with a couple items but nothing out of the ordinary and the vast majority I kept.

In early December, I purchased a package of Centrum Vitamins from Amazon, among other things in that order. The listing in question, for the vitamins, was for a new, unexpired item. I paid full price, and I have my receipt.

When I received the item on December 16th, I noticed that the expiration date on the package had passed and that it was expired. This surprised me as the listing was for a new unexpired item. I contacted Amazon and expected an apology and quick resolution of the matter. All I sought was an un-expired replacement item or refund.

Instead,I have been subjected to an endless string of nearly ************************************************************* ignorance of the situation, some no-reply, some from Amazon employees who think that ******************* is still CEO of Amazon (he left years ago), harassing me by making various and changing demands of me, just to refund or replace the expired vitamins, as well as unsupported insinuations which they have continually failed to explain, such as something unusual on my account. Obviously, if there were something unusual concerning my account, I have a right to know what it is.

It seems that the only thing unusual is the fact that Amazon has failed to provide even basic customer service in assisting a customer who they sold an expired item to.

The initial representative that I spoke with said all I had to do was send a photo of the expired item and I would be refunded. Although I dont think that extra work on my part was warranted, as I did nothing wrong here, I complied and I did what was asked, on December 16th.

Then I was told that I needed to send a photo of the item along with a photo of a handwritten and signed note from me. This seemed highly unusual and I have never had a retailer make such a request, but again, I complied.

Then,many emails later, they claimed that I would need to upload my ID to a website to merely have them rectify the situation with the expired vitamins that they sold me. That is ridiculous.

I **** the line at that point, having been the victim of identity theft in the past,and not feeling comfortable uploading personal protected information to a website, in addition to the fact that I should not have to do so, just to have them refund or replace the expired vitamins that they sold me. Therefore, I contacted the BBB, which has lead to more nonsensical, grammatically incorrect, and no-reply emails from numerous different representatives at Amazon. None seemingly bothering to read the replies that I have written.

As I type this, it is now Christmas Eve. Amazon has caused me to spend countless hours of my time, interfering with my holiday, just to attempt to get them to rectify a situation that they created by selling me an expired product.

This has got to be the epitome of poor customer service.

Business Response
Date: 12/30/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-0057098-0685032 regarding refund for the item you received.

I understand that our concern team requested you to share the ** proof. Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.

Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Our team will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

If you wish not to share the requested information, you may continue shopping on Amazon, but you will no longer be eligible for a refund on the order above mentioned order. Also, you will not be able to investigate this order issue further.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
*****************************

Customer Answer
Date: 12/30/2023

Complaint: 21047846

I am rejecting this response because:
Please see my prior comments and correspondence.
The fact that Amazon is incapable of merely reading and comprehending basic correspondence is absurd, as is their never ending chain of form letter emails from numerous different individuals which contradict each other and are seemingly ill informed as to what transpired.
Sincerely,

*****************************
Initial Complaint
Date:12/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has a new illegal policy where they're requiring customers to upload IDs in order to receive refunds for damamged orders. It's truly outrageous and a violation of my privacy rights. For Order # ***-3277987-4761849, the large heavy package of cat food arrived damaged, the food was spilling out. I contacted Amazon to resolve the issue and offered to return the item, they said I did not need to but I need to upload my ID to receive refund. Please assist in retrieving a refund for this order in the amount of $43.53. If they want me to return it I can with provided Amazon label, but when I spoke to an Amazon rep who confirmed with the attached picture that it arrived damaged, they said I did not need to return. The item is currently sitting in a closet unused and I plan to discard if instructed to do so. Thank you for all your help BBB!
Business Response
Date: 12/26/2023
Hello *********,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement.

Because we noticed abnormal activity on your account, we are undertaking an investigation of your account. The first part of this investigation involves need your ID before we can proceed with your request for a refund.

We may also request additional information before granting your request. Amazon takes all security-related matters very seriously and your account security is our top priority.

Please be assured we have policies and security measures in place to ensure that your personal information remains secure.

As the product from order 112-3277987-4761849 is non returnable, I see our team has requested for images and ID for verification. The link sent by our team would be active for 6 days.

If you are unable to submit your ID please contact our support team, they will assist you with new link.

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

You can contact our team through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:12/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been unable to seek help from Amazon book store concerning my "Kindle" book. Each time I call the help desk at ************ and speak to someone, they disconnect me when I refuse to accept a so called free gift, when in fact all I want is to have someone resolve my "Kindle" problem. I called 7 times on 12/22?23 and all 7 times I was disconnected when I refused their free $100 gift, or when I simply stated that I wanted to get my "Kindle book" problem resolved.
Business Response
Date: 12/23/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the issue related to your kindle book.

I understand that you want to get call form Kindle team, however we don't have option to arrange call from our end.

However you can contact our customer service team using you mobile application or website login. From there the concern team will takeover and help you in resolving the issue.

Or you can help us with the detailed description of the issue for research so that I can check with our team and help you.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:12/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Do to the item being delayed about 4 time, I am requested a fefund from the amount of money of the item listed below. I also think I should still get to keep the item for the inconvienve as I needed the web camera for a online proctored exam for my masters degree program in cybersecurity. I had to reschedule this until after the new year.Items OrderedPrice$59.99 + applicable taxes/fees 1 of: Logitech C920x HD Pro Webcam, Full HD 1080p/30fps Video Calling, Clear Stereo Audio, HD Light Correction, Works with Skype, Zoom, FaceTime, Hangouts, PC/Mac/Laptop/Macbook/Tablet - Black Please see the attachments for more information.Respectfully,********************* Air Force Veteran
Customer Answer
Date: 12/23/2023
Please see the attach complaint against *** in there role to this complaint with Amazon as *** is the Carrier who was suppose to deliver the package.
I just found out that the package has been lost by *******. I think *** should have to replace the item I mentioend and still do the job that Amazon has paid them to do and deliver the package to me at the location on the attached invoice.
I am not accepting anything less as this has runied my christmas holiday. Thanks in advance.
Respectfully,
*********************
Air Forice Vetern
Business Response
Date: 12/23/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-4006437-8498660 regarding item getting delayed and to be delivered.

I'm sorry that the item not delivered on the given delivery date. However, considering the item is lost the refund of $66.14 is processed on Saturday, December 23, 2023 at 8:12 AM (PST) to your original payment method.

You'll receive the refund within 3-5 business days and regarding the item as the item is not delivered to you we can consider it as lost.

Even if the item delivered late you need to return as the refund for the item is processed.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
**********************************

Customer Answer
Date: 12/24/2023

Complaint: 21047749

I am rejecting this response because: After not getting the pacakge delivered on 19th of Decemeber I called amazon spoke with a customser service representative and was re-assured/basically promise it would be delivered on the 20th of Decemeber. On the 20th it did not get deliveried so I called again and was re-assured/basically promise it would be deliveried on the 21st fo December. On the 21st it was not delivered so I called again and was then told that *** truck was broke down and package was delayed. and was re-assured/basically promise it would be delivered on the 22nd of December.

Amazon and *** have runied my Christmas and also affected my being able to take a proctored exam for a course in my Masters degree program at ****************************.
An refund and a apology for the inconvince is just not going to be good enough nor acceptable.
Amazon can affrod to send me the item and refund me (I not be charge for the item). *** should be charge for the item and *** should deliver the item to the Aamzon locker (on the the invoice) and I get email notication when I can picked item.
This is fair and the only solution that this Air Force Veteran will accept from Amazon and ***. I servered 6 years in the US Air Force. Amazon and *** can do me a serivice by accomadting my request.
We all do some type of service that makes up what is known as soicety. Thanks in advance.
Reference Complaint #******** | Company: United ************** | BBB Ofiffice email ******* - **********************************************

Sincerely,

*********************
Air Force Veteran

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