Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,305 total complaints in the last 3 years.
21,848 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Prime member purchased items below from Amazon, returned them per their own policy have tried to get resolution for my money but they just keep giving me the run around as if I did something wrong. They make me feel like they are Goliath and I am *****, like I don't manner. This is my most recent email sent to them. Both of the items were shipped and sold by Amazon.Dear Amazon Customer Service:This is a last request for two return completions that I have been trying to get you to resolve by returning all my money paid for the items below.Let's start with the **** ****, returned (never opened) but for some reason you have decided to refund me only a partial refund indicating that the item was receivedback to your location damaged, per *** they tried to get an examinationof the supposed to be damaged item but you refused to let them.**** ****021320231Z55AY22261020023 1114-92842501637025$1367.38 Paid$1093.90 RefundDifference $274 Now the Macbook Pro was ordered and upon receiving it never worked so requested to sendit back, as before you decided to only refund me a partial refund for this item too.MacBook Pro042620221Z6E55402642803322 114-17288302045860$1324.99 Paid$1059.99 RefundDifference $265 I have waited long enough for you to do the right thing by me who at the time was a Prime Member. If no full refund is given on both of these items, I will submit a claim with the BBB and process it to small claims court just for the principle of it all.per this email requesting a full refund for both of the items based on your refund policy stated below.Computers and ElectronicsNew desktops, laptops, tablets, and other electronics (excluding televisions, Amazon-branded devices and Amazon Renewed products) purchased from Amazon.com that didn't start when they arrived, arrived in damaged condition, or are still in an unopened box can be returned for a full refund within 30 days of delivery. Looking forward to hearing from you soon.********************************
Business Response
Date: 01/09/2024
Hello,

We have denied the customers request for a refund of USD 274 on order 114-1728830-2045860 as item arrived in damaged condition. On this occasion, (we cant) refund the restocking fee.
Customer raised a chargeback dispute on this order and the dispute is settled in Amazon's favor by customer's card issuer after thorough investigation.
Kindly request customer to contact their card issuer for more information with regards to the reimbursement on this order.

Sincerely,
******
Amazon.com
Customer Answer
Date: 01/09/2024

Complaint: 21048715

I am rejecting this response because:

This Apple MacBook Pro arrived to me damaged. I was not able to get pass the login screen to do nothing it locked up and went no further, Amazon was informed of this but denied me a full refund, charged me a restocking fee, so I got a non functioning computer return it but get a restocking fee, so they charged me and resold it. Thats what I think a restocking fee means. I requested to my card company a complaint of you not meeting your term of charging me for a non functioning product, they said you were who I had my complaint to not them.
Sincerely,

*****************************
Initial Complaint
Date:12/22/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have bought Dyson Gen5outside Cordless Vacuum on Nov 10 and they delivered it Nov11 (whole point of me to order Dyson from amazon is for it to arrive quicker). As soon as I open the amazon labeled box, i noticed Dyson box was not sealed. This seemed strange already. I opened the box, I see dust and stuff on Dyson and it looked it has been used. I immediately took a pic of it(which I will be attaching here) and requested a return and I shipped it back after few days. It has been over a month that my order was shipped back to amazon and they received my package(I have included the tracking confirmation). Today I spoke with one of ******* of Amazon to see what's going on with my order, they saying they need an ID first. Consumer rights laws do not allow retailers to deny refunds etc. By making conditions of ID required. The email sent to me after conversation states a third party may access it, raise concerns. I also questioned the legality and requested clarification on the terms of service permitting such demands after making a purchase. No other business requests a driver's license for a return, especially with a valid receipt.
Business Response
Date: 12/24/2023
Hello ********,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the returned item Dyson Gen5outside Cordless Vacuum.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the order number pertaining to the issue for research.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to ***********************************************.
Regards,
Pratap
Customer Answer
Date: 12/24/2023
Order date
Nov 10, 2023
Order #
112-8161720-9471468
Order total
$1,143.18 (1 item)
Customer Answer
Date: 12/24/2023
My order number for this case:
Order #: 112-8161720-9471468
Order date: 11/11/2023
Business Response
Date: 12/27/2023
Hello ********,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the returned item Dyson Gen5outsize Cordless Vacuum Cleaner, Nickel/Blue, Extra Large.

A careful review of your account reflects that the correct information has already been provided.

Because we noticed abnormal activity on your account, we need your ID to verify the account holder before we can consider your request for a refund or replacement . We may also request additional information before granting your request.

The appropriate team has sent an email to you with instructions on how to share this information with Amazon. Once you submit your information, it can take up to 3 business days for us to finish our investigation. After this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.

Thank you for your understanding.
Regards,
Pratap
Customer Answer
Date: 12/27/2023

Complaint: 21048654

I am rejecting this response because: whole point of me to file a complaint through BBB is this problem. Now they are coming here asking for an ID. Where has it written that you have to provide an ID just to get a refund? Now Amazon has my money and so is the item that i have returned. I dont understand this.

Sincerely,

Farangiz Murotmusaeva
Initial Complaint
Date:12/22/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with Amazon and upon shipping my order they charged me twice for one item. There are 2 charges in my account for $200.44 (fully debited at my bank) and I only ordered 1 item on this order for that amount. I have contacted their customer service and have spent 4+ hours now trying to get this resolved. They all ask me to "wait" 2-3 business days and it'll be refunded. I have waited 3 times that amount of time and each time I contact them I'm told the same thing. I contacted my bank twice and they have no record of a refund that's being processed. When I contacted my bank, they can clearly see and confirm I've been charged twice. I believe this company has no intention of refunding the over charge. They all give the same canned answers, and when I contact them I'm transferred ***** times just in one contact. I think they are just wanting to drag it out so that I eventually give up and let them keep the over charged amount. I have attached all of my records showing the order, bank information and the transactions that show right in my Amazon account that I was over charged. They admit repeatedly that I was charged twice and when I ask for proof that they are issuing a refund, they transfer me and I have to start all over. I need help with this resolution. I have ordered from this company many times and have never encountered a situation like this. Again, I don't think they have any intention of correcting their mistake.
Business Response
Date: 12/24/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the double charged of $200.44 for your Order ID: ********************.

I've checked and confirm that the refund of $200.44 has been issued to your original payment method on December 22, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.
Regards,
pratap
Customer Answer
Date: 01/02/2024
This issue has been resolved. Amazon finally refunded the $200.44 that I was over charged although it took several business days to show in my account. It is very disappointing that it took me 4+ hours of communicating with this company to get a resolution. Thank you for your assistance in this matter.
Initial Complaint
Date:12/22/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2 months worth of orders on my purchase history have disappeared and NO ONE at Amazon seems to care or be concerned considering these are Christmas gifts. I don't understand how you can lock someone out of their account (last night) then demand the last 4 digits of my debit card with the other info and it was reinstated but without my purchase history? How is this legal? How about if for example I needed that for proof for a deduction at a work place? This is a very serious complaint that no one at Amazon is taking seriously which is very concerning. I've seen others have the same thing happen. Where's the account team to restore these purchases????
Business Response
Date: 12/24/2023
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding your account being locked and that you are not able to view your orders.

I've checked and see that your account status active. Please check if you are using correct login credentials while logging in to your account.

While I tried researching the issue, I was not able to locate any information regarding your order. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the order number or charge id pertaining to the issue for research.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to ***********************************************.
Regards,
Pratap
Customer Answer
Date: 12/26/2023

Complaint: 21048502

I am rejecting this response because:

I know it's UNLOCKED! The issue is that Amazon took it upon themselves to LOCK me out to begin with, without consulting with the account owner if it was suspicious activity or not. You've done this to MULTIPLE people, MULTIPLE times, and it has to STOP! Simply because when you lock account owners out you're deleting our purchase history which cannot be legal! That's how we go back and look at our purchases for references. But I have no way of seeing my Nov and December purchases. I want them restored immediately. I only have ONE account. So my credentials are correct. I went through all kinds of steps with your so called "account specialist" and she said it would be restored. Stop sugarcoating, telling customers what they want to hear, and take action on it. If customer service is telling the truth that they can see my orders from November and December why can't I? I can't share order numbers IF I can't see them! That's the whole point!! What don't you people understand or comprehend about this? This is the COMPLAINT YOU HAVE DELETED MY PURCHASE HISTORY! Those purchases in December are NOT mine they belong to my Mom with her OWN card! You look starting at October those ARE MINE! All of November is gone and so is December! Why do you not have someone who can restore these purchases in my history? You deleted them so you should be able to restore them. Stop locking accounts without contacting the account owner. That's not Amazon's place. It seems like a breach of our security. Personal data vs ***************** is the same thing. **************** says they can see my purchase order history of Nov and December but I can't? That's unnerving.

Sincerely,

*********************
Business Response
Date: 12/30/2023
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding your account being locked and that you are not able to view your recent orders.

As informed earlier I see that your Amazon account is not locked.

However to further research this issue, please confirm your email address linked to the account in which you are unable view the order history. Also, you will receive an order confirmation email after you place the order, please check and let us know the order numbers which you are unable to view so we can help you with this.

We look forward to hearing from you soon.
Regards,
Pratap
Customer Answer
Date: 01/04/2024

Complaint: 21048502

I am rejecting this response because:
My account is not locked anymore. It was locked on Dec 21st and it was unlocked after I provided my debit card by a PICTURE! You look at the screenshots that was an email from almost 2 weeks ago saying in the next week my account would be restored as in the purchase history of orders that are missing for TWO months of November and December ARE GONE. Do you have a fraudulent department? ********************** Why am I not getting my purchase history of orders restored? Why did you lock me out and illegally use my Mom's card as a "back up" payment method without her permission? Keep in mind I was told any orders (which we did not place the puzzles) would be canceled. Do you see why this looks like an inside job? It looks very dirty on Amazon's part and something needs to be done immediately. If I call customer service "keep the puzzles as a gift and we'll refund the $18.22 and your purchase history of orders will be restored in ***** hours". STOP LYING! Others say "your account is suppressed we can't do anything". Unsuppress it. You have no reason to continue the charades unless you want a lawsuit. I want to be contacted personally by your ********************* and fraudulent department. Stop hiding behind emails.

112-2848974-6945049 one of many Nov orders missing.

112-4882417-8131421 one of many in Dec that's missing.

Keep in mind birthday and Christmas gifts are missing! This is bad on Amazon. Really bad.

Order date Dec 21, 2023 Order # ***-4638505-1422610 Order total $18.22 (1 item) order not placed you charged to my Mom's credit card when I was locked out and I was told all orders would be canceled IF PLACED!

*********************
Business Response
Date: 01/21/2024
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding your account being locked and that you are not able to view your recent orders 112-4882417-8131421, 114-4638505-1422610 and 112-2848974-6945049.

We have restored your access to this account and processed any pending orders. You can track the progress of your orders in the "Your Account" section of our website.

If you want to continue using Prime benefits, please re-subscribe.

Thank you for your patience and understanding.
Regards,
Pratap
Customer Answer
Date: 01/23/2024

Complaint: 21048502

I am rejecting this response because: You have seen the screenshots I have sent you multiple times that it has NOT been fully restored. Every transaction has not been restored to my "Your Account" until all of November and December is restored there's no resolution. No reason whatsoever to take it upon yourselves to delete customers purchase history in case they need it for reference.

Sincerely,

*********************
Business Response
Date: 02/02/2024
Hello ****,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with the access of your account history.

Upon reviewing, I see that all the orders you've provided us have been unsuppressed and are accessible.

You can now find all the details of your orders and Order history on your account.

For further assistance, please visit the below link:
**************************************************************************************

Thank you for your understanding. We hope to see you again soon.
Regards,

Himaja
Amazon.com
*****************************
Customer Answer
Date: 02/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:12/22/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order # ***-3141358-0230651 Specifically: Tea Tree Therapy Shampoo, 16 Fluid Ounce When I received it had leaked all over the shipment box... talked to employee on it and was told that a replacement would be ordered and wound not have to return product as would have been too messy... now they are requesting a return
Business Response
Date: 12/24/2023
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry you received an e-mail notification indicating you were required to return the item Tea Tree Therapy Shampoo, 16 Fluid Ounce.

Please dispose the item as it is damaged and leaked all over the shipment box. I see that the replacement order has been delivered to you and you have not been charged again for this item.

Please contact us back if you get charged for this item again.

Your patience and understanding are greatly appreciated.

Regards,
Pratap
Customer Answer
Date: 12/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Customer Answer
Date: 01/13/2024
Per complaint: Your Amazon.com inquiry BBB Complaint # ********... They have not honored that agreement and have instead charged for the item in question... therefore it needs to be addressed again.

Business Response
Date: 01/21/2024
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry you have been re-charged for the damaged item ''Tea Tree Therapy Shampoo, 16 Fluid Ounce''.

Please dispose the item as it is damaged and leaked all over the shipment box.

Upon checking I see that I do not have an option to issue the refund to your original payment method. As an alternate option, I'll issue the refund of $8.48 to your Amazon gift card balance.

Please let us know if you would like us to proceed with the gift card to your Amazon account.

We look forward to hearing from you soon.
Regards,
Pratap
Customer Answer
Date: 01/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:12/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 19th 2023 I ordered an item (Tuff Stuff spray for upholstery) from Amazon for the price of $38.10. After a while Amazon sent me an email apologizing that my item was lost. I applied for a refund on their page online, but refund never came. At the end of Nov 2023 I realized that and I called Amazon custom service. I talked to a rep and he acknowledged that the system did not automatically refund me as it should've and he said he took care of it. As of today, I have not received the refund. It seems to me that these reps are trained to lie, because they promise something and it never happens...? Please help.
Business Response
Date: 01/08/2024
Hello ****,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order.

To help you with this, I've worked with our internal partner team on your request. They have confirmed that have reviewed the complaint details and as order was purchased on Wednesday, July 19, 2023 and 30 days window has been passed.

Unfortunately, due to the age of this order, reliable tracking information is no longer. Because of this, we won't be able to provide a replacement or refund for this order at this time.

In this case, I recommend you dispute this charge directly with your bank.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 01/09/2024

Complaint: 21048363

I am rejecting this response because: It is sad that Amazon dropped the ball and refuses to assume responsibility by refunding the money for an item that was never delivered - it was lost. I did my part on Amazon account page but they never followed up with the refund. The Amazon rep told me on the phone recently that the system failed to issue the refund automatically and he lied to me saying on the phone that he took care of it and corrected it. That is the reality we are facing today with these mega corporations squishing us, the customers, like a bug and get away with it. All these attempts to by BBB or even AG seem to have not teeth and the greedy corporations know it. They throw some flimsy excuse at you and walk away leaving you financially hurt, as it is the case here.

Sincerely,

***********************
Initial Complaint
Date:12/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Oct 16th 2023 I ordered a pack of 15 items (breakers) from Amazon. Since the job was canceled I went ahead and initiated da refund on Amazon homepage, even though I had not received the package yet. When the package came - I never opened it - I put on the return sticker generated by Amazon and shipped it back via ***** Even though I did everything right on my part, Amazon has not yet refunded me. I made about seven or eight calls talking to their reps and each one of them assured me I will be refunded. They must've been train to lie, since as of today Dec 22nd 2023 I have not received the refund. Please help.
Business Response
Date: 12/24/2023
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the returned item.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the order number pertaining to the issue for research.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to ***********************************************.
Regards,
Pratap
Customer Answer
Date: 12/26/2023
Order # ***-0456123-2045026
It is very strange that Amazon could not find my order even though they have my name, email, exact purchase date, exact amount. Please see the order number above. Even stranger, Amazon deleted my whole refund page on my account...? I still have the paper copy while the page was there as a proof. Not sure if they are trying to play games at this point. It is possible that Amazon bought into the vendor's lie (Superior ********************** that the package was opened and that the items were heavily used which is a bold face lie. I found out about this vendor lie in a different BBB complaint (ID: ******** - ******************** ********, ** office) against the ******************* Supply. For your information, here is my response to that:
"Dear BBB,
I am shocked and dismayed by the dishonesty of this vendor (Superior **********************,shamelessly lying about the package shipped back, claiming that it was opened and that the breakers were heavily used. This is completely false and they know it the package was never opened period. Unlike theirs, my story never changed it was always consistent because it is true.
Any fair-minded person would see through their naked attempt to stiff me of my refund. These greedy thieves should not be in business they show that they would stop at nothing for a few bucks. Here are some points to consider:

When I first complained to Amazon about the refund, the Amazon contacted them and the vendor response was something to the effect sorry,it was a mistake on our side to use the whole refund of $595 as stocking fee we will correct it they never did they lied.

The next email I received from the vendor was: We refunded you and here is the proof below there was not proof below and there was no refund coming back to my **** they lied.

At this point they stopped answering my emails or Amazon emails (according to Amazon rep). ********** my Amazon account refund status page, the vendor posted each individual breaker as refunded ($59.85 each) - they lied. Never understood why they would post each individual breaker when it was sold as a pack of 15 breakers? I do have the paper copy as a proof.

I initiated the return/refund on Amazon account even before the package arrived, since the project was canceled this is consistent with my story. When the package came I affixed the return sticker and shipped it back within a couple of day (I do have the **** dated receipt 10/23/2023) how can they claim that I opened and heavily used the breakers, since it was such a quick turn around? How can they claim the breakers were used when there is no way to tell unless someone actually plugs them into a panel to see if they work? On its face, anybody can see that these claims are bogus they lied.

If someone bothers to check their reviews, one can see theyve been s******* other people with this restock fee tactic that retains the whole refund. Those bad reviews reinforce the fact that they are bold face liars.

Amazon mustve bought into their lie, since the page has been completely deleted from my Amazon account. Now, ********************** itself claims they we have no record of this sale (arent these greedy companies amazing?) except I do have a printed copy of that deleted page as proof.
Order #: ***-0456123-2045026

Business Response
Date: 01/11/2024
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you were charged restocking fee for "Square D by ********* Electric HOM120CAFIC Homeline 20 Amp Single-Pole CAFCI Circuit Breaker".

I apologize for the inconvenience that you have experienced in this case.

I escalated this issue to the A-to-z Guarantee team. They will review the request and send an update to you within **** business days.

Your patience and understanding are greatly appreciated.
Regards,
Pratap
Business Response
Date: 01/27/2024
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us that you have been restocking fees for the returned item "Square D by ********* Electric HOM120CAFIC Homeline 20 Amp Single-Pole CAFCI Circuit Breaker".

We have issued the refund of $592.50 to your original payment method on January 17, 2024. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account: **********************************************************************************

Thank you for your patience and understanding.
Regards,
Pratap
Initial Complaint
Date:12/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Orders number: 111-4945644-3433025 and Description: RUQIAI 10 inch Tablet, Android 11 Tablets, Quad-Core, 4GB+64GB ROM 512GB Expand, **** mAh Battery, HD IPS Touch Screen, Dual Camera, WiFi, GMS Certified(with Leather case) Problem: screen came broken and I uploaded photographic proof it was broken and damaged and returned it but Amazon told me I need to submit my photo identification and additional personal information and I might get a refund. Order number: 111-2740700-4569060 Description: Utrue Hair 30 Inch 13x4 HD Transparent Curly Wave Lace Front Wigs Human Hair Wigs Wet and Wavy Human Hair Lace Front Wigs Pre Plucked with Baby ********% Density Brazilian Virgin Curly Lace Frontal Wigs Problem: it was never delivered I have video proof from my front door camera from all days that I have submitted into Amazon and they informed me that the only way that I might get a refund is if I submit a police report I cannot submit a police report per ******** ********************* badge number **** at the ****************** ***************** as that will be a false police report saying since I have video footage that my package was not stolen, it wasnt not delivered. So filing a report saying it was stolen is false. I informed Amazon that that is what the officer had told me and they told me that I need to submit the report even though it will be a false report and criminal charges for that would be fine or jail time. I asked Amazon to provide me with the photo of where they have delivered it and all they had to say was we only have the location and if it says it was delivered then it was delivered. They informed me that I cannot receive refund on either products because my profile is suspicious. Even though I have my login info phone number attached to profile for security code. Ive talked to countless of employees/managers on the phone and through chat. Im not getting anywhere and I would like my money back
Business Response
Date: 12/24/2023
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us that you did not receive your order ID: ******************* Utrue Hair 30 Inch 13x4 HD Transparent Curly Wave Lace Front Wigs Human Hair Wigs Wet and Wavy Human Hair Lace Front Wigs Pre Plucked with Baby ********% and the damaged item from Orders ID: ******************* RUQIAI 10 inch Tablet, Android 11 Tablets, Quad-Core, 4GB+64GB ROM 512GB Expand, **** mAh Battery, HD IPS Touch Screen, Dual Camera, WiFi, GMS Certified(with Leather case) and

A careful review of your account reflects that the correct information has already been provided.

For Utrue Hair 30 Inch 13x4 HD Transparent Curly Wave Lace Front Wigs Human Hair Wigs, Based on our investigation and your statements, it seems that the item has been stolen by a third party and we urge you to contact your local police department to report the theft of the parcel. To assist in obtaining a Police Report , we recommend that you provide a copy of the email that we will send to you to the police to help explain what has happened. We'll happily cooperate with the police as part of any investigation.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a link to access your Police Report , or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report. Note that we will not be able to offer support on this delivery after Breenah. Please ensure to get a Police Report and contact back before this time

Orders ID: *******************, RUQIAI 10 inch Tablet, Android 11 Tablets, Quad-Core, 4GB+64GB ROM 512GB, Because we noticed abnormal activity on your account, we need your ID to verify the account holder before we can consider your request for a refund or replacement . We may also request additional information before granting your request.

The appropriate team has sent an email to you with instructions on how to share this information with Amazon. Once you submit your information, it can take up to 3 business days for us to finish our investigation. After this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.

Thank you for your understanding.
Regards,
Pratap
Customer Answer
Date: 12/30/2023

Complaint: 21048329

I am rejecting this response because: per 2 officers at the ****************** police department. I cannot submit a police report knowingly my package did not get stolen. It is against the law for amazon to try and make me submit a police report after telling them and showing them proof my package was not stolen. Doing so could lead into an arrest for jail time and or fine. I cannot submit a police report as it is against the law to file a false police report.

Sincerely,

*****************************
Initial Complaint
Date:12/22/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have received numerous faulty products and I go to review the product and complain amazon never allows the review to be placed, after trying to return the item they asked me for my ID which ******* law doesnt require an ID for a returned Item or to buy anything. Ive had my account for more than 10 years so this doesnt make sense. I received an email today "You have repeatedly posted content that violates our Community Guidelines" The email said I received a warning. This is the first time I've heard of this. I am not posting to any community, merely writing a review of a faulty product. This is illegal congress passed a law making it illegal to ban honest reviews. **************************************************************************************** Its also against the community fairness act Marking them as "against community guidelines" is just another way around this law. According to amazons own site, its being audited by AI and third party employers outside of ***************** which is marking any negative review as " against community guidelines" to avoid negative product reviews. This is a violation of the law.
Business Response
Date: 01/03/2024
Hello *********,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you have been numerous faulty products and you are unable to submit product reviews.

I've forwarded this feedback to the appropriate team for further review on it. That team will investigate and take action on this issue.

I'm sorry we haven't been able to address your concerns to your satisfaction regarding the reviews. However, I won't be able to offer any additional insight or action on this matter.

We removed your posting privileges because your most recent post violated our guidelines and Conditions of Use. You previously violated our guidelines on 17 April 2023 and then again on 20 December 2023.

Title: Love but would have liked to block individual websites on the router

Text: I love this the only thing i dont like is that you cant just add individual websites that my entire network cant access, see i have a lil devil child blocking her tablet isnt enough she will just grab someone else's device in the house and go in it. Shes deviant therefore we need an option to add websites to block at the network level and not just device-specific. Kids are much crafier than parental locks please update.

We won't reinstate your posting permissions for this account.

For more information, see our Community Guidelines:

************************************************************************************

You can also review our Conditions of Use here:

************************************************************************************

Thank you for your patience and understanding.
Regards,
Pratap
Initial Complaint
Date:12/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Why is my account on hold.
Business Response
Date: 01/12/2024
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 1/12/2024.
Sincerely,
Shiv
Amazon.com

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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