Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,354 total complaints in the last 3 years.
21,613 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
DECEMBER 18, 2023, I purchased a Mishimoto 6.7 powerstroke Air to Water intercooler. Upon receiving the item on December 23, 2023, I unboxed the item on video as I had received a string of issues from the Amazon Warehouse store. What was in the box was not an authentic Mishmoto product. The intercooler lacks a serial number on the rear of the part, the company name on top of the part, and its logo to the left, as shown in the first three attached pictures was covered in coolant. The last three are pictures of the product from Amazon's site, which mirrors the pictures on *********'s site. I contacted the customer service number, notifying them of the issue. The representative stated they could do nothing to resolve this issue. Amazon sent an email requesting me to send a copy of my government-issued ID. I called again to speak to another representative about the email I was sent and asked where I could provide a copy of the unboxing video. He would not address the email and stated they did not need the video. The video is linked as well. *************************************************
Customer Answer
Date: 12/26/2023
The company Misihmoto was contacted, pictures/video of the product listed as theirs sent by Amazon was shared with them. Their response is attached.
Business Response
Date: 12/27/2023
Hello Ivory,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement.

Because we noticed abnormal activity on your account, we are undertaking an investigation of your account. The first part of this investigation involves need your ID before we can proceed with your request.

We may also request additional information before granting your request. Amazon takes all security-related matters very seriously and your account security is our top priority.

Please submit your ID in the link sent to your registered email address on December 23, *************************************************************** place to ensure that your personal information remains secure.

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

You can contact our team through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************

Thank you for your understanding. Have a great rest of the day!
Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 12/27/2023

Complaint: 21051287

I am rejecting this response because:
This is a violation of my privacy as your company has misused personal information leading to FTC settlements. It is not my responsibility to prove my identity after you have sold me a counterfeit item, additionally it is a violation of your *** policy.
Sincerely,

Ivory West
Initial Complaint
Date:12/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
113-6725265-0678652 PCN racing wheel has been returned and no refund issued back and reps saying it could take 30 days for a refund when amazon has always issued a refund once dropped off and now it has become issue i have no product or refund and now i have to wait for up to 30 days to get a refund from amazon after i have had one issue with my product to get a second one and it didnt work either and reps very rude to me on the phobe i get it is the holiday/weekend fine i will **** it u til Friday Jan 1st,2024 for my refund even through i need to money back since i didnt get what i was suppost to get from amzon a working item. I can move on from amzon as they have losted me as a customer for good once i get my refund i will be closing my account never ordering from them again.
Business Response
Date: 12/27/2023
Hello *****,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

I've reviewed the order and see a refund of $83.13 was processed to your **** on December 26, 2023.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

As order was purchased using gift card credit, $81.86 was refunded back to your account as gift card balance.

Order Total: $164.99
Total Refunds: $164.99

You can view your balance and activity here:

*****************************************

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:12/23/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have spent tons of money utilizing amazons services/products. A few months ago I heard about their vine program where they let you test products to review them for their company. In order to be chosen for that program you must first leave reviews on products you have purchased. So, for the past few months I have been leaving reviews for almost every product Ive purchased in hopes of being chosen for their program. Well, on Dec 4th I went to leave a review on a misleading product on their site & was told that I could no longer leave reviews & that all of my reviews had been removed due to suspicious activity. I had no clue what they meant, I made tons of phone calls & sent tons of emails & got nothing but automated replies & was told by customer service that the only option I had was to email the email address that never even replies at all. Finally I spoke to the escalations *************** alluded to the fact that he thought I had some kind of relationship with a vendor or something. He started an appeal email for me, to which I got the same automated response Id already gotten. This whole situation has just been ridiculous! The fact that I cant even talk to a real human being to find out what exactly is going on is absurd! They ask for customers to write reviews about their products then just wipe out all the reviews Ive wasted countless hours writing without even giving me any real explanation. I seriously wish there was a company comparable to Amazon, cus Id definitely switch because of this whole situation.
Business Response
Date: 12/26/2023
Hello,
Thank you for bringing this matter to our attention. Based on additional details discovered during a holistic investigation we are unable to reinstate the reviewing privileges of Customer *************************** and the customer has received appropriate communication.We have noticed unusual reviewing, rating, or voting activity associated with this account and determined that the ban is valid and the account will remain banned. Based on the nature of our work, we are unable to provide any additional information regarding our investigation.
Sincerely,
Customer Answer
Date: 12/26/2023

Complaint: 21051035

I am rejecting this response because:
The business sent me the same exact automated response I had already received. No further investigation was actually done by the business. There is no logical reason for the ban.
Sincerely,

***************************
Initial Complaint
Date:12/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order# ***-6727467-8612212 Login : ******************** Order date 12-22-2023 Item: core power fairlife elite 42g high protein milk shakes for ************:$40.84 around $43.80 after tax Order received 12-23-2023 The item arrived damaged leaking some of the milk everywhere I had contacted customer service to initiate a return it stated its not eligible for return and then was told to continue I need to provide my government identification if I wanted to proceed to see if I can return. I denied to give up my personal information and asked where it was stated in return policy I needed to provide this information and was told its not for the public information. Was denied to return until this information is provided. It does not state I need to provide my ID for a return on there policy.
Business Response
Date: 12/24/2023
Hello *****,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order #***-6727467-8612212. It is certainly not what we expect our customers to go through.

The verification process is part of our internal policies and is used in reviewing some of the orders.

Protecting your privacy and the security of your data is and has always been a top priority for us.

This may include All Documents being disclosed to Amazon's third-party service providers for the purposes of evaluating your claims and validating your identity for fraud and abuse prevention.

I would like to assure you that any information provided by you, is handled according to our Privacy policy.

To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

Once you submit your information, it can take up to 3 business days for us to finish our investigation.

After this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Srilaxmi
Amazon.com
***********************************
Customer Answer
Date: 12/26/2023

Complaint: 21050931

I am rejecting this response because:
I do not care about your made up internal policies. You do not have it listed in the return policy that's available to customers when purchasing that you need a government issued ID to do a return.
Sincerely,

*************************
Initial Complaint
Date:12/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account was closed because I had a **** gift card and there was nothing on the card and I used it on accident to try and buy something and I was sent an email about suspicious activity and my account was on hold for a few hours but eventually let me back In and it wouldnt let me purchase anything at all then I called your support and was told to keep trying to buy the item and eventually my account was just closed for no good reason and I am being asked to send proof of this **** gift card I no longer have because it has no money on it but my account still has money left in it I can no longer access and I would like my account unlocked
Business Response
Date: 01/17/2024
Hello,

We have restored your access to this account and processed any pending orders. You can track the progress of your orders in the "Your Account" section of our website.

Please complete our survey to rate your experience and help us improve this process. This survey is hosted by Qualtrics, an external survey platform, so the following link does not lead to an Amazon page:
***************************************************************************

Your responses are subject to the Amazon Privacy Notice:
*******************************************************************************;

How can I verify if this email is from Amazon?
Amazon emails are always sent from @amazon.com.

Account Specialist
********************
************************************
Initial Complaint
Date:12/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I saw a deal on e-bikes and the ad told me I can get a $80 credit towards my purchase so I got the credit card and purchased 2 e-bikes , I was shocked when I saw it lowered my fico score by 21 points I have exceptional credit and gave me $1000 limit I have other accounts with synchrony which is who they use with $10,000 dollar limits anyway I got a confirmation email saying that the bikes were shipping *** labels created carrier had picked up the packages and they were on their way I had instructed signature only on delivery these were ordered on 12/11/2023 &12/12/2023 **** advised of delivery ************** and this was changed several times causing me to miss work as they were Christmas gifts for my wife and son we celebrate on Christmas Eve and open gifts, well one day before Christmas Eve while I was sleeping 1:45 am I got messages stating that the items were unavailable and that usally they reorder but couldnt on this order meanwhile I went to the Amazon.com website and looked up the same items and it had almost quadrupled $200 just for shipping and I was supposed to get free shipping it ruined my Christmas, I told them i would wait until they restock and they said it wasnt an option. So now if I had to repurchase it would be alot more I feel like it was a bait and switch getting me to signup for a card I didnt need or want and letting me know that the items shipped carrier picked up and then 1 day before Christmas telling me y were unavailable I talked to several customer service representatives and said I would at least like them to honor the purchase price as it was with free shipping and everyone I spoke to said they couldnt do anything about it, It was out of their scope.
Business Response
Date: 12/24/2023
Hello *****,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I'm sorry to learn that about the problem with your orders. It is certainly not what we expect our customers to go through.

Upon reviewing your account and order details, I see a refund on both the orders with e-bikes is initiated successfully on December 22, *************************************** transit.

The refund would ************** next 3-5 business days on your card/account.

A replacement for the items isn't an option as the orders are refunded already.

I would request you to reorder the items from your end and Unfortunately, we're unable to offer the same price as we don't price match.

I have forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Srilaxmi
Amazon.com
***********************************
Initial Complaint
Date:12/23/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 15th, I ordered 2 Tamagotchi Uni watches, a purple one and an Amazon exclusive blue one. The purple was scheduled to arrive on December 18th and did. The blue had an estimated delivery date of December 21st-23rd. Today, December 23rd, at 1:31 PM, I received an email that the blue watch would now be arriving January 3rd-5th. On the day it should have been delivered and a day before Christmas Eve, I received the only update for the order. The ************ Amazon presented to me were either to accept the new delivery date or cancel the order. As this was to be a Christmas gift for my daughter, the new date obviously would not work. I proceeded with canceling the order, 114-3205687-0255446, hoping there would be some feedback option where I could voice my frustration. Not only was there nothing after canceling the order, there is no live chat with customer service available that I could find on their website.
Business Response
Date: 12/25/2023
Hello ******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Situations such as these are very rare, and are corrected shortly after they are reported. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.

I've reviewed the order and see the one in Purple was delivered on December 18, 2023 and Blue was cancelled for which you were not charged.

I would like to apologize once more that we have caused such inconvenience in these regards and I hope you understand that this was completely unintentional and Forgive us for the same.

Our customer's satisfaction and their convenience is very important to us above all else, it's the foundation on which our company was built. Be assured that we'll continue working hard to ensure that you receive accurate service, and also to minimize the chances of anything like this occurring again.

In this case, we are unable to add credits to your account.

Thank you for taking time and providing us with the feedback. We appreciate the effort and feedback from our customers help us to improve our services.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 12/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********
Initial Complaint
Date:12/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We were told that our home address was not guaranteed to be delivered in time for Christmas and was encouraged to use an amazon locker. Then the order was cancelled saying the locker refused our order. After talking to 6 different representatives from amazon and receiving absolutely the worst rudest customer service ever the outcome was my sons' gifts would not be here for Christmas, and they would not refund until after Christmas. I have never wished a company go bankrupt until now. These people hire the lowest of lows. And good luck trying to understand a word they say.
Business Response
Date: 12/24/2023
Hello ****,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I'm sorry to learn that about the problem with your order #***-6529576-8924220. It is certainly not what we expect our customers to go through.

To help you with this issue , I can process refund for the order. I would request you to reply back with your preference on refund method:

1. Amazon gift card balance (2-4 hours)

2. Original payment method ( 3-5 business days)

The refund will be issued instantly as soon as I receive confirmation from you.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Srilaxmi
Amazon.com
***********************************
Initial Complaint
Date:12/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered some items in my Amazon account with a gift card and Amazon suspended my account for no reason and canceled all my orders and the money from my gift card I cannot retrieve it. They claim I provided inaccurate information which is not true at all. I cannot access my account where my gift card money is and on top of that they do not respond to any of my emails.
Business Response
Date: 01/20/2024
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 1/20/24 confirming account reinstatement.
Initial Complaint
Date:12/23/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order # ***-3537122-8080240 place December 20, 2023 I ordered a can of diced mangos and it arrived very damaged. There is a huge dent on the side and on the top. I do not know whether it is safe to eat or not. Can I please have a refund?
Business Response
Date: 12/27/2023
Hello ********,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the condition in which you have received your package of Canned Diced Mangos.

Rest assured, we have initiated your refund on Tuesday, December 26, 2023 at 10:31 PM (PST)

Refund amount : $2.62 to Original Payment method.

You are welcome to keep, donate or dispose of it - whichever option is most appropriate and convenient for you.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

We look forward to seeing you again soon.

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 12/31/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

Amazon.com

Amazon

Amazon.com

Amazon.com

Amazon.com

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Customer Answer

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Amazon.com is BBB Accredited.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Amazon.com is BBB Accredited.