Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,703 total complaints in the last 3 years.
22,099 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for a Dewalt 20V ******************* ******** tool on 11/30/2023. The order # was 113-1943484-0385001. The amount was $358.28. On Dec. 1, I received an email stating that my item had shipped and that it would arrive the following day, Dec. 2. The next day, I received an email stating that my package was running late and would arrive on Dec. 4. It never arrived. On Dec. 3, I received a status update that inexplicable said the item was returning to the seller. Amazon was the carrier here, not ********** or ****** so this wasn't the fault of an external carrier. I also received an update that my refund would be processed within 3-5 business days. The refund never came. I reached out to amazon on 2 occasions and both times, I was told conflicting information. One person said I would receive a refund immediately. Another said Jan1, **** at the latest. Another said Jan 4, **** at the latest. Another said 3-5 business days, while another said 7 business days. Today is 12/28/23 and Amazon is still holding my $358.28 for an item that I never received and that they lost.
Business Response
Date: 01/12/2024
Hello ******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order #***-1943484-0385001. It is certainly not what we expect our customers to go through.

Upon reviewing, I can confirm that a refund of $358.28 was issued to original payment method on Tuesday, January 2, 2024.

Refunds are usually processed by banks within 3 to 5 business days.

Please be assured that we have taken the feedback regarding the delivery of this order and our Logistics team will review this.

Once again, I apologise for the inconvenience and frustration this has caused you.

Thank you for your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Najam
Amazon.com
***********************************
Initial Complaint
Date:12/28/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-0857032-9308224 I was charged $71.18 on 12/15 and $10.54 additionally on 12/27 and then got an e-mail saying it was cancelled for not updating the payment method I was already charged over $10.54. ORDER # ***-5498188-6272218 says it was delivered but I never received anything. ORDER # ***-3997926-3105064 was placed on 12/19 and then I got a e-mail it was cancelled but never refunded. I was told by one associate via chat that I was guaranteed all items by today or I would be refunded 50% and offered an additional $15 gift card. Today they say they never said that and I never paid for any of my items. I have all the screenshots of the payments and the messages.
Business Response
Date: 12/29/2023
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the payment misuses with your Order ID: ******************* Order ID: ******************* and, you did not receive your Order ID: *******************.

For Order ID: *******************, I see that you were charged $71.18 on December 18, 2023 and on December 25, 2023 $54.05 was refunded back to your original payment method. We are having trouble authorizing your payment for this order.Your order will remain on hold for a limited time. Please note that if we do not receive a valid payment soon, your order will be canceled. We have sent an email to you on December 27, 2023 with subject Payment declined: Update your information so we can ship your order.

Order ID: *******************, I've verified that your order has been canceled as your card got declined and you have not been charged. You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.

Order ID: *******************, As you have not received the order, I'll issue the refund of $20.01 to your gift card balance. Please let us know if you would like us to issue the refund to your gift card balance.

Thank you for your patience and understanding.

Regards,
Pratap
Initial Complaint
Date:12/28/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am locked out of my Amazon account, seven calls to customer service is useless, I want to cancel my Amazon account I'm done with them but I cannot get into the account to do that nor can I fix anything with their customer service or on their site, My last transaction was $120 on December 28th 2023 order tracking number is 112-6345578-6944268 there are many more like it, I pay for their services and cannot get into my account
Business Response
Date: 12/29/2023
Hello *******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your Amazon account. It is certainly not what we expect our customers to go through.

Upon reviewing, I can confirm that the account associate with the email address you wrote with, is active.

You should be able to access your account, order and all digital content purchased on this account.

If you're referring to a different account, please include the email address associate with that account in your response to this email.

Thank you for your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Initial Complaint
Date:12/28/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Incident 1:1. Order number: 112-2341460-2763454 2. Today's date. (MM/DD/YYYY): 12/28/2023 3. Date return item was shipped. (MM/DD/YYYY): 11/13/2023 4. How did you ship back your return? ( For example: *** picks up, *** drop off, mailed with ***** or ************* *************** etc. ): Amazon pickup (Tracking ID: ***************. Description of the item returned (item name, color, size, quantity,etc.):- Cream Dome ************************ Crystals Rhinestones ************* ****** False Eyelashes Wispies Black, 1 pack (5 pairs of strip lashes - KRUCKEL White ******* Flower Dangle Earrings | Golden Studs - Efulgenz Indian Rhinestone *************************** Bridal - Ensoul Shiny Gold With Lt.Cream **************************beads Mixed - Freie Liebe Clutch Purses for Women Evening Bag Pleated Clutch Bag Refund Total 1: ***** pre-tax Incident 2 1. Order number: 112-9552250-4317815 2. Today's date. (MM/DD/YYYY): 12/28/2023 3. Date return item was shipped. (MM/DD/YYYY): 11/13/2023 4. How did you ship back your return? ( For example: *** picks up, *** drop off, mailed with ***** or ************* *************** etc. ): Amazon pickup (Tracking ID: **************. Description of the item returned (item name, color, size, quantity,etc.):- ****** ***** Mens Modern Stretch Wrinkle Resistant Chino Pants - J.VER Mens Dress Shirts Solid Long Sleeve Stretch Wrinkle-Free - JUNMEISI Mens Ties Solid Pure Color **** (6CM) Plain ****** ****** ***** Mens Modern Stretch Wrinkle Resistant Chino Pants - ********************* Mens Premium Performance Stretch Slim Fit - Amazon Essentials Mens Regular-Fit-Long-Sleeve Casual Poplin - RBOCOTT 2.4 Black Skinny Tie for Men Silk Wedding Business ****** ************* ******* Mens Bit Loafers, Dress Slip-On Shoes Refund Total 2: $567.69 pre-tax Refund Total: $665.22 pre-tax Refund Total: $708.46 after tax
Business Response
Date: 02/15/2024
Hello *****,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Upon reviewing, I can confirm that refunds of $93.08 were issued to original payment method for following items.

Order ID: ******************* -

1 x Cream Dome ************************ Crystals Rhinestones Art ******* Earrings with Wedding Style
1 x Ardell False Eyelashes Wispies Black, 1 pack (5 pairs of strip lashes per pack)
1 x KRUCKEL White Pressed Flower Dangle Earrings | Golden Studs with Pearl ***** | Hypoallergenic, Lightweight Jewelry for Women | Weddings, Birthdays
1 x Efulgenz Indian Rhinestone *************************** Bridal Headpiece for Wedding Head Chain Jewelry *************************************************************************** Accessories for Women
1 x Ensoul Shiny Gold With Lt.Cream **************************beads Mixed Metal Girls&Women Bangles Set of 17
1 x Freie Liebe Clutch Purses for Women Evening Bag Pleated Clutch Bag with Chain for Wedding Party.

From Order ID: ******************* -

1 x ****** ***** Men's Modern Stretch Wrinkle Resistant Chino Pants in Slim Fit, Black, 38x30
1 x J.VER Men's Dress Shirts Solid Long Sleeve Stretch Wrinkle-Free Shirt Regular Fit Casual Button Down Shirts White ******** style="color: rgb(0, 0, 0); font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12.16px;">1 x *************;Men's Ties Solid Pure Color ****" (6CM) Plain Slim Necktie Skinny Black Ties For Men
1 x ****** ***** Men's Modern Stretch Wrinkle Resistant Chino Pants in Slim Fit, Black, 36x30
1 x **** Haggar Men's Premium Performance Stretch Slim Fit Separates-Pants, Black Suit Jacket, 40S
1 x **** Haggar Men's Premium Performance Stretch Slim Fit Separates-Pants, Black Suit Jacket, 38S
1 x Amazon Essentials Men's Regular-Fit Long-Sleeve Casual Poplin Shirt, White, ********>1 x RBOCOTT 2.4" Black Skinny Tie for Men Silk Wedding Business Slim Necktie(9)
1 x Dunross & Sons Grayson Men's Bit Loafers, Dress Slip-On Shoes with Black Leather Upper and Comfort Ortholite Insoles.

The refunds are usually processed by banks within 3 to 5 business days.

Thank you for your patience and understanding.

I hope this information helps.
Regards,

Najam
Amazon.com
*****************************
Customer Answer
Date: 02/15/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:12/28/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AWS continued billing my Discover card for total $500 unauthorized charges I never had an account with AWS and previously filed chargeback to Discover however ruling in my favor AWS transferred the balance back to my card. asking customer service in 2022 they never responded i am taking Amazon to small claims ***
Business Response
Date: 12/29/2023
Hello ***,

I'm ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
I've reviewed your complaint and see that you've unauthorized charged from AWS.
I was unable to locate the charges, in order to assist you, I'd request that you please contact us with the charge IDs.
Charge ID is a payment descriptor is text that appears on your bank, or credit card, statement, and shows details for which company processed a payment. Descriptors could include information such as the company name, date of the charge, and the State where the purchase was made.

Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription.

Using the Charge ID, our customer service team can now help answer your questions about an unknown charge, in a much shorter time.

For more information about identifying unknown charges on your statement, visit:
***********************************
We appreciate your understanding and look forward to hearing from you.
Regards,
*******
Amazon.com
*****************************

Customer Answer
Date: 01/04/2024
There are no transaction IDs you ask of shown in any of my credit card statements and I don't have any account with AWS. I uploaded the most recent statement (from ***** BBB attached) and the spreadsheet with specific dates and times of each AWS unauthorized transactions for Discover Mastercard card ending ****. Most were chargeback as fraud but got rebilled by Amazon. Billing address ******************************************************, name is **********************
Please ask ***** BBB for the images of statement and spreadsheet that I emailed her to send to AWS
Business Response
Date: 01/18/2024
Hello ***,

I'm ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
I've worked with our internal team and they've informed that they (AWS) customer support has contacted you via email through a support case to provide support. Hence, I request that you please reply to the email sent for further assistance.
We appreciate your understanding and hope to seeing you soon.
Regards,
*******
Amazon.com
*****************************
Customer Answer
Date: 01/19/2024

Complaint: 21065385

I am rejecting this response because:

I did not receive any email from AWS. Why is AWS refusing to investigate into this? I don't own the account

Sincerely,

*****************
Business Response
Date: 02/09/2024
Hello ***,

I'm ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
AWS customer support has recontacted you via email through a support case to provide support. Hence, I request that you please reply to the email sent for further assistance.
We appreciate your understanding and looking forward to hearing from you.

Regards,
*******
Amazon.com
*****************************
Initial Complaint
Date:12/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for some ******* from Amazon. They never delivered my cologne. This was back on November the 7th of 2023. They informed me that I would get my refund back in 10 to 15 days once they receive the product back to the warehouse. The refund process would start. Granted. They told me it would only take 48 hours to get the product back to the warehouse. Here it is already close to the end of 2023. I still haven't received my refund from them. They have already lied to me. They told me. They have refunded me my money. I called my bank and they said I haven't received my refund yet. Then they sent me an email and I said. I need to do an incident report. I sent numerous incidents reports. They wouldn't accept that. They wouldn't accept that. I still haven't gotten my refund back. They have already gotten their product back at the warehouse. I was charged for the product or they wouldn't have been shipped. My account wouldn't have taken the money out. I have the transaction showing that they took the money out.
Business Response
Date: 01/08/2024
Hello,

We have granted the customers request for a refund.

We sent an email to the customer through their registered email address on 2024-01-08. This email confirms that the refund has been issued for $964.55 to the original payment method.

Sincerely,
********
Amazon.com
=================
Initial Complaint
Date:12/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint regarding the unjust deactivation of ASIN B0BTJPJQYH, the Biliboo Premium Baby Lounger, which was erroneously flagged for Product Safety concerns. I adhered to all Amazon requirements and submitted the necessary documents, making this deactivation illegal.In addition, I attached two screenshots of where the product is approved and where there isn't any button to submit the documents. Due to a technical issue, my ASIN isn't active. ASIN: B0BTJPJQYH Title: Biliboo Premium Baby Lounger for Newborn, Infant and Toddler - Baby Nest Lounger - Gray Store Owner: ********************** Store Name: Biliboo(*****************************************)I diligently provided the following documents, available on the Seller Central help page (***********************************************************************************************):Test Report ********************* Safety:Issued by an ISO ***** certified laboratory.Official documentation confirming compliance with safety standards, supported by the laboratory's ISO ***** certification for credibility.Comprehensive Test Report:Further substantiates the safety and compliance of the Biliboo baby lounger, providing detailed insights into testing methods and results.User Manual for Biliboo Baby Lounger:Clearly outlines safe and proper product usage, essential for informing customers and ensuring adherence to safety guidelines.Product Registration for Safety Alert or Recall Only:Demonstrates a commitment to promptly address safety concerns, with a structured process for communication in the event of a safety alert or recall.These documents sufficiently demonstrate compliance with safety standards and regulations. The deactivation has adversely affected my business. I request a reactivation of ASIN B0BTJPJQYH.
Business Response
Date: 02/06/2024
Hello,
Greetings from Amazon
This is regarding complaint ID ********.
We have reviewed the issue and observed that the products B0BTJPJQYH is active.
Thanks & Regards,
Amazon
Initial Complaint
Date:12/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon out of the blue falsely accused us of having a product that "This product has been identified as claiming to be a treatment, cure, or remedy for Diabetes or Diabetic Neuropathy symptoms. Products including dietary supplements, essential oils ,homeopathic remedies and topicals marketed as Diabetes, glucose or sugar treatments, remedies, cures, or similar Diabetes related products are prohibited from listing or sale on Amazon unless they have been approved by the ***"It jumps right from accusing to talking about it like it's a proved thing. We have virtually NOTHING even remotely close to that on the product isting or label, and even have an *** disclaimer at the bottom of the listing for safe keeping. We provided the specific text from DSHEA legislation, and CFR Title 21 which set forth the guidelines, for assurance this was in compliance with *** guidelines. Their response is just a mindless condemnation and judgement without any specifity, any guidance about what was being deemed not ok phrasing and has caused significant injury to my company by means of defamation and fraud because of this. They are not operating lawfully and I want them to be held accountable for this action and our listing left alone.
Business Response
Date: 12/29/2023
Hello,
We have reviewed this **************** request. We have informed the seller via email on December 29, 2023.
Thanks, Amazon.com Seller Performance
Customer Answer
Date: 12/29/2023

Complaint: 21065187

I am rejecting this response because: the still have not provided at single specific highlight of the text on our product or product description that matches their accusation, and judgement, and now lash out at our detail page.
If they are so solid on a text that generates a complaint and action of this aggressive nature towards me as a paying professional seller, then certainly they have solid hard evidence of what the issue is.
All I've gotten back so far are generalized vague references, copy and pasted mindless zombie responses, and no specific text highlights as to what is not ok on the listing.
If they didn't have that already why are we being asked to correct it, when they don't even know what "it", is?
I have been subjected to multiple emails of vicious assault and the product page has been removed despite the fact that there is not a word on any part of it that discusses diabetes or diabetic neuropathy.
It is a malicious hit piece and they aren't providing evidence because they have no evidence and are now trying to cover their tracks and hide their ******* murder of our listing less than a day after Christmas.
Sincerely,

*************************************
Business Response
Date: 01/05/2024
We have decided to reinstate this ASIN and an email was sent to them informing them of this decision on January 2, ****.
Thanks, Amazon.com Seller Performance
Initial Complaint
Date:12/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was contacted by amazon because of an issue regarding OFM. This ban on my accounts was occurred because of abusing returns and refund policy. The notice states: "We previously contacted you about multiple violations of our returns and refund policy. Since then, we have continued to notice violations of such policies on your account..."If you look at the accounts history, not a single return or refund has been made or inquired. I'm unsure why these accounts were targeted. I have tried contacting support and your **************************** email but to no avail. Please reinstate these accounts because they have violated 0 terms. If you take a look and investigate the accounts, you can see that there should be no reason to give them that OFM ban.Here are the accounts in question:********************* ***************** ******************************* **************************** ****************************** ***************************** ******************************** **************************** ******************************** ****************************** **************************** ******************************** ******************************* ***************************** *************************** ******************************* ****************************** **************************** ************************************ ******************************* **************************** ****************************** ***************************** ***************************** *************************** One last inquiry, these accounts need prime cancelled and I cannot access to them. I'm being charged prime monthly when I do not have access to cancel the membership on the account.************************************ ******************************* **************************** ****************************** ***************************** ***************************** *************************** Please respond to me via mail. *********************************.
Business Response
Date: 12/29/2023
Hello Isaiah,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issues you faced with your accounts.

Upon reviewing, I see that all the accounts linked to the email IDs you provided in the message are active and accessible.

In this case, if you have any further concern, kindly revert back to the email you received from OFM team.

You can also contact our customer support team to get your concern escalated to the correct team and get your issue resolved.

You can contact us through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Initial Complaint
Date:12/28/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Oct 27 paid for truck parts received truck parts and they were wrong so I returned apon Amazon accepting the return they sent my money to a gift card didn't ask for that to happen then on November 21st they all of a sudden closed my account I've been calling every day like literally everyday for 5 to 6 hours at a time draining my self from the business I run and still can't get my money finally received email stating that they would refund gift card balance all I had to do is call been on phone all day and to no avail they act like they didn't send email or message through the app
Business Response
Date: 01/24/2024
Hello,
We have reinstated this customers buyer account on 2023-12-27 Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Sincerely,
**********
Amazon.com

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