Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,583 total complaints in the last 3 years.
21,695 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Not getting a refund from Amazon and they are requesting outrageous private information from me just to get a refund.
Business Response
Date: 12/28/2023
Hello ******,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement.

Because we noticed abnormal activity on your account, we are undertaking an investigation of your account. The first part of this investigation involves need your ID before we can proceed with your request for a refund.

We may also request additional information before granting your request. Amazon takes all security-related matters very seriously and your account security is our top priority.

Please submit your ID using the link sent to your registered email address on December 28, 2023 and rest assured we have policies and security measures in place to ensure that your personal information remains secure.

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

You can contact our team through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:12/28/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a ******* Galaxy S23 Ultra on October 17th, 2023 and decided I didnt like the item so I returned it on November 9th, 2023. Item was received by Amazon on November 13th, 2023 and are denying to refund my credit card for the order. Amazon support is asking for a photo of my ID in order to complete refund which I dont agree to since its a violation of my privacy.
Business Response
Date: 12/29/2023
Hello ********,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with the ******** Galaxy Watch 6 Classic' purchased on our website.

I understand that you wish to get refund on the return of the above item.

Upon reviewing, I see that an email has been sent to you on December 27, 2023 at 12:25 PM (PST) requesting you to provide incident report.

In this case, I request you to revert back to the same email that you received on above mentioned date providing all details so that the team shall review the details and update you.

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Customer Answer
Date: 12/29/2023

Complaint: 21063164

I am rejecting this response because:

You guys clearly did not read the description of the complaint. The complaint is for order 114-0274725-6858636 which is for a S23 Ultra. Item was returned November 9th, and received November 13th. It's been more than a month and I do not have my refund. I completed the incident report and still do not have my refund. This is very unethical behavior as I've been a loyal customer to ********************** for many years and I am treated this way. I complied with the terms of the return, sent the item back OVER A MONTH AGO, and do not have my money back. This issue needs to be resolved ASAP or I will be forced to pursue other avenues to reach a resolution. Thank you.
Business Response
Date: 01/05/2024
Hello ********,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with the ******** Galaxy S23 Ultra Cell Phone' purchased on our website.

I understand that you returned the above item and are looking for refund on the same

Upon reviewing, I see that a full refund worth $1262.59 has been issued on January 4, **** to your original payment card. Please allow your bank 5 to 7 business days to process the same and update your account.

On the date the refund is completed, we'll send you an e-mail confirming the date, amount and payment details. After receiving this confirmation e-mail, you can view the refund details on the Order Summary in Your Account (*******************************************). Completed refunds will appear at the bottom of an individual order summary page.

Please rest assured that your issue is now resolved

Thank you for your understanding. We hope to see you again soon.
Regards,

Himaja
Amazon.com
*****************************
Customer Answer
Date: 01/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:12/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Regarding an order on Amazon. I ordered a 4000$ laptop off Amazon in July. After 4 months of normal use the computer began to fail. I reached out to amazon and they gave me their canned response to contact the manufacturer, which i ended up doing and to " come reach out again if they could not help"the manufacturer claimed that since the laptop was purchased through a "reseller" aka amazon, i would need to go forward with amazon to obtain my refund and they could return the laptop back to razer once they get it back from me to claim it.i advised amazon of this interaction and gave screenshots of proof etc. the responses i received back were canned and half the time did not even acknowledge the contents of my letter ( i emailed over 27 times)***** has backed my claim that this is a faulty product but insists that amazon is the one who needs to issue the refund and deal with it through their channels. Until then, i am out 4k with a useless laptop.
Business Response
Date: 12/28/2023
Hello *******,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your order.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Could you please write back to us with the order ID so that I can investigate this further for you?

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
Priyanka
Amazon.com
***********************************
Business Response
Date: 12/29/2023
Hello *******,

I hope this email finds you well. Thank you for writing back to us.

I'm sorry to hear about the trouble you've had with Order ID: *******************.

Since the item is over 1 year past the 30-day return window (Return Window: Expired on August 27, 2023), we are no longer able to provide a refund or replacement for this order.

You can learn more about our Returns Policy here:
*************************************************************************************

Beyond that time-frame, we recommend reaching out to the manufacturer for any repairs or trouble with the product. They can be contacted here:
Company: Razer Blade
Phone: ************ / 1 (855) ******* / **************
Email: ****************************

If the item has a warranty, you can learn more about manufacturer's warranties on our help page here:
********************************************************************************************************************

I apologize for the inconvenience this has caused. Thank you for your understanding.
Regards,
Priyanka
Amazon.com
*****************************
Customer Answer
Date: 12/29/2023
702-4351678-1385029
Business Response
Date: 01/03/2024
Hello *******,

I hope this email finds you well. Thank you for writing back to us.

I'm sorry to hear about the trouble you've had with Order ID: *******************.

Since the item is over 1 year past the 30-day return window (Return Window: Expired on August 27, 2023), we are no longer able to provide a refund or replacement for this order.

You can learn more about our Returns Policy here:
*************************************************************************************

Beyond that time-frame, we recommend reaching out to the manufacturer for any repairs or trouble with the product. They can be contacted here:
Company: Razer Blade
Phone: ************ / 1 (855) ******* / **************
Email: ****************************

If the item has a warranty, you can learn more about manufacturer's warranties on our help page here:
********************************************************************************************************************

I apologize for the inconvenience this has caused. Thank you for your understanding.

Regards,
Priyanka
Amazon.com
*****************************
Customer Answer
Date: 01/05/2024

Complaint: 21062990

I am rejecting this response because:
You can clearly see that the MANUFACTURER, has redirected me back to Amazon. Explained that, indeed, the computer is defective (AT NO FAULT OF MY OWN) and to contact Amazon and use their Channels for returning and obtaining a refund (as amazon needs to deal with razer at this point to get paid back and to refund the customer). Not only this, i have ******************** calling me *****??? and telling me i have 5000$ credited to my account now i am being both ghosted and spammed. Not impressed in the slightest

Sincerely,

*************************
Initial Complaint
Date:12/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got some money from Christmas and I bought some Amazon gift cards so I redeemed them and a day later my account got deleted without any notification of why.
Customer Answer
Date: 12/28/2023
I tried using klarna on amazon to buy $200 of amazon giftcard but that didnt work but it said payment method failed used different payment method so i didnt end up gettintg them directly from amazon so I used klarna for $200 for bestbuy to get a $200 amazon gift that worked. Then used my bestbuy credit to get another $100 amazon gift card. Then I redeemed on amazon but i never spent the $300 bc I'm currently waiting my *********** credit card to finish paying the rest of item that i want to get on amazon. I even sent myself $6 from my parents amazon so **** stay under 300 after my giftcard amount. I was trying get my self a pair of Xreal Air Pros 2. But since the previous payment method failed they locked my account and are making it extremely difficult to get it unlocked. I used my phone number as my amazon account. They're saying the account never existed but I used my Gmail to pay for amazon prime so the account had to exist. Idk what to do I don't wanna be out of $300.
Business Response
Date: 02/14/2024
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Useon the Amazon shopping website.
Sincerely,
****
Amazon.com
Initial Complaint
Date:12/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered apple watch series 8 on Dec 13th 2023 listed as 'New', sold and fulfilled by Amazon. The item that was received was actually an open box. The box was torn a bit and upon further investigation I came to know that the bar code on the back of the box that says 'LPN RR xxxxxx xxxx' means this item was actually previously sold and returned. Contacted Amazon customer service and I was told that this item was never sold or returned before and they refuse to provide me any details around LPN RR... saying they don't have a way to look up that number. Since this item was a gift to someone, my simple request to them was to send me a replacement or let me order another one and adjust the price I paid for the original order. They refuse to do any of that and kept asking me to return for a refund which was not an acceptable resolution for me since its Amazon fault of selling something previously returned as new. Why would I as a customer pay higher price by ordering a replacement and go through the hassle of returns? My issue is why would Amazon sell a returned items (guessing based on torn box and looking up on internet about LPN RR) as new? Seems like a bad practice to start with and then not able to work with customer to resolve the issue.
Business Response
Date: 12/30/2023
Hello *********,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with Order ID: *******************.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Upon reviewing the order, I see that the Apple Watch Series 8 that was purchased was sold and fulfilled by Amazon. As the item is currently out of stock with us, we're unable to provide a replacement for the item.

Since the item currently on the website is sold by a different seller, and different sellers may sell the same item at a different price, we are unable to price match the item. You can learn more about our Price Match policy on our website here:
************************************************************************************

As an alternate solution to using the refunded amount, after the return, to reorder the item from the seller currently selling it at a higher price, you could wait for the item to be re-stocked, or for a different seller to offer it at a lower price.

I apologize for the inconvenience this has caused. Thank you for your understanding.
Best regards,
********
Amazon.com
Customer Answer
Date: 01/04/2024

Complaint: 21062944

I am rejecting this response because: none of the options provided are viable option for me. Basically amazon is asking me to return for the refund and use that money to buy later if available. If not, I should just tell the person I gifted this to that sorry I will buy it when available or will buy it when I can afford it at higher price?

Sincerely,

*********************************
Initial Complaint
Date:12/27/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have talk to about 6+ Amazon.com customer service Associate and a supervisor they telling me my refund was issued on December 25 so I called my bank they told me their is no refund from Amazon on my statement or in the bank computer system and everything time I reach out to Amazon they keep telling me multiple different answer and I should get a email from Amazon but I never gotten a email about this situation
Business Response
Date: 12/28/2023
Hello ********,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with Order ID: *******************.

Our records indicate that the authorization charge of $9.11 for your order was successfully released/refunded from our end on Wednesday, December 27, 2023, at 9:27:29 PM PST.

You should see the amount reflected in your debit card statement within **** business days of that date, as this depends on the processing speed of your bank.

Thank you for your understanding.
Best regards,
********
Amazon.com
Initial Complaint
Date:12/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like to leave reviews of items that I have purchased to help others in deciding whether to buy a product. Amazon.ca has apparently flagged my account for suspicious reviewing activity when in fact I have never left a single review since joining Amazon. Multiple attempts have been made by myself in the past years to remedy this, but get lead in the same circle that never amounts to anything but frustration on my part.
Business Response
Date: 12/28/2023
Hello,
The email address through which this complaint was raised, ************************** is associated with an Amazon account registered in the Amazon ****** store.

We recommend that the customer sends information about this complaint to Amazon through the channels offered to the customer via email ***************************************************************.
Thanks,

The Amazon Seller Performance Team
Customer Answer
Date: 12/28/2023

Complaint: 21062643

I am rejecting this response because:
I have attempted to resolve this through the channels provided in the Amazon ****** store on multiple occasions previously and was met with generic responses that kept me going in circles and resolved nothing.

Sincerely,

***********************
Business Response
Date: 01/28/2024
Hello,
The email address through which this complaint was raised, ************************** is associated with an Amazon account registered in the Amazon CA store.

We recommend that the seller sends information about this complaint to Amazon through the channels offered to the seller via email or through the sellers Account Health Dashboard in Seller Central.
Thanks,

The Amazon Seller Performance Team
Initial Complaint
Date:12/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have shopped with Amazon for years and it's been very good up until the past year or so. The 3 main issues are: 1-Posting refunds to their "gift card" rather than my ***** 2-Random and generally useless **************** to assist in resolving issues; 3-Once returns are received, not posting refunds to my ****.On Nov 8, 2023 I ordered a variety of items and all arrived except Icy Hot Patches which arrived Nov. 21 in completely damaged condition I returned the item Nov. 22 and it was received by Amazon Nov. 29. In viewing "Refund status" on Amazon's site, the progress gauge first showed refund to be posted 12/15, then 12/18, then 12/23 and now it shows nothing at all. On Oct. 13 I ordered two bras and returned both on Oct 20 and they were received by Amazon on Oct. 27 and 28. However, only 1 item has been credited.I have called Amazon multiple times and one of the 3rd party sellers, Bealls of ******* multiple times. Finally I disputed the bra charge for $26.40 with my bank. This is not at all acceptable, they are not here to do Amazon's job and this affects my relationship with them by using their time and resources to pick up Amazon's slack.Not to mention, my time and resources spent continually following up on these issues.Due to the amount of time I've had to spend on these issues and Amazon's complete lack of follow through, I would like a refund in the form of either a check or a **** card in the amount of $50.00 mailed to my physical address. I do not want any "gift card" credits on my Amazon account as I don't intend to purchase from your online store again.
Business Response
Date: 01/03/2024
Hello *******,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your refunds for your returns.

We issue the refund to the refund method you select in the Online **************.

You can learn more about this on our website here:
**************************************************************************************************************************************************************************************************************************

After the carrier has received your item, it can take up to two weeks for us to receive and process your return. We typically process returns within 3-5 business days after the carrier delivers the item to our ************** but certain items can take up to 30 days.

To see how long it will take to receive your refund based on refund method, or to learn more about the refunds process, feel free to visit our Refunds help page here:
************************************************************************************

Situations such as these are very rare, and are corrected shortly after they are reported. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.

While we respect your request for additional compensation, we're unable to offer monetary compensation beyond what has been provided.

Ive reviewed this matter in its entirety, and it's not one we're able to accommodate when applied fairly to all of our customers. Because of this, we must sometimes make a decision to stand behind a policy knowing it will be disappointing to one, but acknowledging that it's truly in the best interest of all of our customers.

We strive to make shopping and delivery delightful for Amazon customers, and I appreciate that you took the time to contact us.

Thank you for your understanding.
Best regards,
Priyanka
Amazon.com
Customer Answer
Date: 01/05/2024

Complaint: 21062619

I am rejecting this response because: only the gift card credit of $6.44 has been applied to my Amazon account. As of today, a credit of $26.40 has not been applied to my **** account. If it isn't posted to my **** account by Monday, January 8, ****, I'll file a complaint with the *** for fraudulent business practices, thanks.

Sincerely,

*****************************
Business Response
Date: 01/10/2024
Hello *******,

I hope this email finds you well. Thank you for writing back to ** with the requested information.

For Order ID: *******************, I see that the charge was disputed with your bank, and that we've settled the dispute in your favor on Sunday, December 17, 2023 at 4:47 AM (PST):
Refund Details:
Shipping: $2.11
Tax: $0.20
Principal: $22.00
Tax: $2.09
Total:$26.40

You should see the refund reflected in your credit card statement within 3-5 business days of that date, as this depends on the processing speed of your bank.

If you still are unable to see the refund reflected, we recommend contacting your bank, as it has already been refunded from our end.

Best regards,
********
Amazon.com
Customer Answer
Date: 01/15/2024

Complaint: 21062619

I am rejecting this response because: I appreciate the BBB stepping in to do the work that Amazon seems incapable of doing, that being, communicating status regarding my refund. All of my previous communications with Amazon and the seller, Bealls, have resulted in nothing occurring. However, even though BBB has assisted in pushing you to add the credit to my Amazon gift card, you continue to say the same thing over and over while no credit has posted to my bank account.
My bank and I are not here to do your job for you. And, while you're busy composing emails that result in little or nothing, why don't you provide a copy of the supposed transaction to my bank where you issued the credit? Otherwise, BBB and I have spent enough time attempting to get you to do your job. BTW, you may want to check out this ******* video where the person had to go onto the local news channel to get his $1700 refund issued from Amazon - ***************************************************************;

Sincerely,

*****************************
Customer Answer
Date: 01/19/2024
Hello *****,
Thanks for your assistance with these issues. As you can imagine, I no longer plan to shop with Amazon. If you hadn't stepped in, they probably would have never credited my Amazon gift card, which is actually something I never authorized anyway. Over the past 2 years, they have become increasingly unreliable and rather shady. Thanks again.
Sincerely,
-*****************************-
Initial Complaint
Date:12/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
****, call. ****, ***** (foreign female). I gave her my info. She asked me to help her, and said she's sorry. I gave her two warnings and explained both.1250, requested supervisor, she's being abusive. I had to ask six more times. ****, RTL, contunnued to lecture me about how the account needs to be authenticated, asked again if I would like to be transffered, even though I've already asked seven times.***, supervisor, came on the line. I gave him my info and the summary, and explained that I do not have the ablity to change what's on his screen.1308, he's lecturing me about how the account is not verified on his end, and called me a dumbass.1309, he hung up on me.
Business Response
Date: 12/29/2023
Hello ******,

I'm ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
I've reviewed your complaint and I'm sorry to know about the unpleasant experience you've had with the customer support team.
I'm going to forward your experience to the concerned team so needed action is taken.
Thank you for your patience and understanding.
I hope this helps. Please feel free to contact us directly by replying to ***********************************************, if we can be of further assistance.
Regards,
*******
Amazon.com
***********************************

Customer Answer
Date: 12/29/2023

Complaint: 21062498

I am rejecting this response because: I have not been connected with a competent, professional agent, and there are still open issues awaiting resolution.

Sincerely,

***********************
Customer Answer
Date: 01/04/2024
Clarification of what?
Initial Complaint
Date:12/27/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
From, ***************** To, Better Business Bureau Subject: Assistance Request for Dispute with Amazon Dear Better Business Bureau,I hope this letter finds you well. I am writing to seek your assistance in resolving a dispute with Amazon.com, **** regarding Order #***-6570275-3017003 and the associated purchase of a SoundAsleep Dream Series Luxury Air Mattress on October 10, 2023.The item was returned using *** with tracking number 1Z9E8W879038756144, and the return was successfully delivered on November 10, 2023, at 7:30 pm. Despite the clear confirmation of the return, Amazon has introduced a new policy requiring the submission of personal identification documentation from me, citing concerns about potential fraudulent activity.I find this request for personal identification to be unprecedented and unwarranted, particularly given that the return was initiated due to an error on Amazon's part they sent the wrong item originally. The *** tracking information confirms the return delivery, and Amazon has acknowledged receipt of the returned item.I have attempted to resolve this matter through Amazon's customer service, expressing my concerns about the violation of privacy and safety associated with providing personal identification. However, I have not received a satisfactory response, and the request for my ID remains unresolved.I am seeking your assistance in facilitating a fair and prompt resolution to this matter. My primary objective is to receive a refund for the returned item. The details of the case are as follows:I appreciate your attention to this issue and look forward to your assistance. Please feel free to contact me at [Your Phone Number] or [Your Email Address] for any additional information or clarification required.Thank you for your time and consideration.Sincerely,*****************
Business Response
Date: 12/28/2023
Hello Alay,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your refund for your return from Order ID: *******************.

I've issued a full refund back to your original payment method.

Refund Details:
Tax and regulatory fee amounts are't final until the transaction has completed.
Items
1 x SoundAsleep Dream Series Luxury Air Mattress with ComfortCoil Technology & Built-in High Capacity Pump for Home & Camping- Double Height, Adjustable, Inflatable Blow Up, ************************ style="font-family: "Amazon Ember", Arial, sans-serif; font-size: 13px;">Amount(s)
Principal: $149.95
Tax: $9.18
Promotion Adjustments#1: $-31.49
Tax: $0.00
Total:$127.64

You should see $115.43 reflected in your credit card statement within 3-5 business days, as this depends on the processing speed of your bank, and $12.21 in your amazon gift card balance.

I apologize for the inconvenience this has caused. Thank you for your understanding.
Best regards,
********
Amazon.com
Customer Answer
Date: 12/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Customer Answer
Date: 12/29/2023
They have resolves. Thank you.

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