Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,726 total complaints in the last 3 years.
21,768 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/28/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear ***/************** account was locked on 8th Dec, may you please help me to unlcok? Thank you very much. Best regards, SOON
Business Response
Date: 01/23/2024
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Useon the Amazon shopping website.
Sincerely,
****
Amazon.com
Initial Complaint
Date:12/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
First off, I signed up for the subscribe-and-save option for one unit of Whey every three months. However, Amazon messed up and sent me two unitsone arrived on 12/24, charging me $87.88, and the other is scheduled for 12/29, with a charge of $83.26. When I tried to sort out this unauthorized purchase with Amazon's online customer service, they had me bouncing between different reps, keeping me on hold for over 20 minutes. Finally, they said they can't do anything about the extra unit they sent.Secondly, the unit scheduled for 12/29 hasn't even shipped, but I can't cancel it through the system.And to top it off, their prices are way too high. ****** sells the same thing for less than half the price!
Business Response
Date: 12/29/2023
Hello ****,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with subscription for whey protein.

I see that both the orders are shipped and the product is non returnable, unfortunately we are unable to process a refund or replacement here in this case.

Thank you for your patience and understanding.

Regards,

*****************************.
Initial Complaint
Date:12/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello BBB Investigators,Im looking for Amazon to conduct an honest review of my situation. My account was suspended due to my lack of oversight. I should have kept a closer eye on the activities my staff conducted on my behalf.I investigated fully and provided Amazon with full details. I fear Amazon has not reviewed those results and or my plan to correct the problems.The errors started when I was using the Amazon Courtesy Refund Tool. This tool uses Amazon-sanctioned language to offer refunds to buyers who left critical reviews.Courtesy Refund Tool ? Amazon promotes contact between brand owners and dissatisfied buyers who leave critical product reviews.? This tool can be found in Seller Central under Brands: Customer Engagement.? *********************** template is automatically sent, and we cannot edit the message.My team took their jobs seriously. When a customer responded to the messages sent through the Amazon offered tool, they were offered a different replacement supplement that *** meet their needs better. Their desire to offer excellent service went too far and fell outside of Amazons policies.Can you help me receive a fair review of my account?Thank you,
Business Response
Date: 12/29/2023
Hello,

We have reviewed the seller's account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.
Initial Complaint
Date:12/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was suddenly closed on November 22nd, and they said I complied with the Amazon.com "Conditions of Use". I'm very confused. I'm just a buyer, making purchases normally, and I didn't steal other people's card payments. Why would this violation occur? What are the terms of your website? Was it also a mistake for me to purchase the product? If you don't let me buy something, should you let me know in advance instead of rudely closing my account? I don't accept your claim that I violated your terms because I don't see which one I violated, please You tell me. And because you closed my account, I can't see the order of the goods I purchased a few days ago. I received an email showing that the order was shipped, but I can't see the shipping record because I can't log in to the account, and there is no guarantee. Whether these orders can be delivered or there is a problem, if my account must be closed, because I cannot log in to the account to contact you, and because the account is closed, your customer service cannot see the order (I have contacted you),the total should be around $4,000, so please recall all orders, and return the money to me. I dont want these products anymore. I hate your rude approach.
Business Response
Date: 02/01/2024
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2024-02-01 confirming account reinstatement.

Sincerely,
Amazon.com
Initial Complaint
Date:12/28/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned an Apple Watch to Amazon on 11/22 it was received by their facility. I reached out customer service to confirm that the product was received as the return tracking did not reflect the information from my tracking number. I was assured the watch was received and the system would be updated. I was told it could take 2 weeks for my refund to be issued. Afterwards, I was no longer able to track my refund status as it was pulled from my account. The whole order reset and asked if I wanted to start the return, despite the item being returned. I reached out to customer service chat on 12/15 to ask about my refund status, I was then told my refund was never issued but it would be issued in the next 48 hours. This was not true, after waiting 7 days this was never refunded to my card. I contacted customer service again on 12/27 and I was once again lied to. I was told that my refund was issued and would be on my banking statement in 5 days, I was also told I would receive a confirmation email. I never received a confirmation email. I was able to find the original return email and this was the only way I could check my return status. I was able to see that a refund still has never been issued. Not only was I lied to several times by Amazons customers service, it feels as if they were waiting to see if I would notice my money was actually missing. Even their extended return policy says a refund should be issued within ************************************************************************************************ plastic. It was simply an intended Christmas gift that ended up not being needed. I purchased the item due to the extended return policy for the holidays, however if I knew it would take over a month to be issued a refund for my $300+ item I would have never made this purchase through Amazon. I am extremely disappointed in the lack of customer service and being blatantly lied to by all representatives Ive spoken with.
Business Response
Date: 12/29/2023
Hello *******,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with refund of order#***-8865071-8459449

I just issued a refund of $411.22 to your original payment method and it will reflect in 3-5 business days on your account.

I will take a ***** feedback and escalate it on high priority to the concerned department and make sure necessary actions are taken to mitigate such instances in future .

Thank you for being a valuable customer to **********************.

Regards,

*****************************.
Customer Answer
Date: 01/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:12/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased airpods for someone as a christmas ***** from amazon and they were delivered the next day which is fine. After finding out the person had the airpods I requested a refund and *** came and picked up the package. The item was delivered back to amazon December 15th 2023 and It is now December 27th and I still have not recieved a refund. When I contacted them about a week ago they said they they recieved my return and it would take a week or 2 to process the refund. ( I will attatch screen shots from the email confirmation I recieved from amazon support below as well as chat logs from my previous chats )Contacting them today after its been some time they said in order for me to get a refund I have to submit my ID. I do not feel comfortable giving a company my ID for any reason and I should not have to especially after they have recieved my item already.Here is the tracking number from the *** receipt i was given when they came and picked up the item: 1Z67561Y2629470384
Business Response
Date: 12/29/2023
Hello ******,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with return.

Our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****************************.
Initial Complaint
Date:12/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a SAFAVIEW Natural fiber Rug order # ***-6248540-1378612 for $37.68 on November 16 2023 I had to return this on December ********************** a box packed with a *** label On the Amazon app I have on my phone it stated that I would get refunded back to my amazon gift card 2 to 4 hours never happened! I called amazon and the rep told me to wait 14 days So i waited and I have called Amazon the 14th day and I was told by a Amazon rep that i had to show them a form of government ID through an email in order to get my refund back and i also got hung up on from Unprofessional Amazon reps. I called 6 times to explain my Situation on this matter that I have returned my item back and the package was Lost and Amazon fails to help a custmer with my refund. I want my refund back of $37.68 I paid for this item It didn't work out So it's my god-given right to get my money back. I do not have to show a govennent ID my personal information to Amazon just to get my money back!!!! Amazon fails to help me to put in a lost claim for my lost return package. I have called *** and i was told to call AMAZON to aware them on this Situation and I have called Amazon 10 times today the 28th and all i was told by disrespectful representatives to show a govenment ID or else i will not get any refunds back. I am at my **** end with this AMAZON company who has ever show forms of private customers information just to get a refund back. I WANT MY REFUND BACK AMAZON!! I have called and called and i get hung up on by a bunch of Amazon reps as they can not help me unless i show my personal Information. No way! I will not I am *********** get my refund back I paid for this item I return it I get my money back!! I have proof of package receipt
Business Response
Date: 12/29/2023
Hello ********,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with your "SAFAVIEH Natural Fiber Collection Accent Rug" that was purchased on our website.

I understand that you wish to get refund on the return of the above item

Upon reviewing, I see that since an abnormal activity has been noticed on your account, you were requested to produce identity proofs for verification and to receive further assistance.

For certain orders, Our Specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

For more details, kindly review the email sent to you by our team on December 28, 2023 at 1:23 PM (PST)

In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
*************************************************************

Your order and your account will be reviewed and your identity will be verified through one of our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

You can contact us through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************

Kindly submit your identity proof to get your concern addressed.

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Customer Answer
Date: 12/29/2023
As reading the reply from Amazon they sound like crooks to me. I have sent the email that Amazon sent me. I need my refund back. Amazon is holding my refund hostage. I paid for this item and I am *********** that refund back!! Nobody has to show personal info. Amazon is a retail company that buyers purchase from Amazon is NOT a bank mortgage or a car dealership. I am not sending any of my government ID I don't know who is working behind that desk! If I buy from Amazon and return an item i Is expect my money back that I paid for! I reported Amazon for trying to hold my refund they owe back to me. They are trying to take customers private information!!! Shame on you Amazon. You deserve to get reported to the BBB if you are not refunding me back for something I bought and paid for. I want my money back!
*****************************

retail
Customer Answer
Date: 12/29/2023
the letter Amazon send me I ATTACHED ON HERE ABOVE
Holding my refund hostage is unacceptable Amazon! I bought this 2x4 rug and had to return already. They already know the return package is lost. They are aware of the tracking a d I was told I would get my refund back!! Amazon doesn't want to give me my refund back. They play this game of if a customer returns they keep customers return money They want me to pass off my private information government ID which can get stolen also means someone can easily steal my identity and I'm screwed. Sorry BUT Amazon doesn't need customers Government ID to get a refund back. I been a prime member for years and this company wants new rules requiring customers to send personal information through internet email just to get a refund back. NO THANKS sounds ***** to me. Amazon is a online retail not no bank or car dealership!! This is reasons why I'm reporting Starting to think this company is very suspicious. I'm reporting them to the BBB for not giving me back my refund and also trying to get my personal information from me
Customer Answer
Date: 01/03/2024
I need my refund back for ***** for my small area rug order 111624540-1378612. or else Amazon will be reported again and I will take action higher! Amazon is a bunch of thieves that want to steal customers return money. I paid for this. Why would any customer want to send a copy of government ID through the internet to a bunch of scammers waiting to steal my identity just to get my refund back!!! NO I will not. Those **** rules Amazon is doing is criminal!
Nobody has to Submit a government ID just to get your refund back that's criminal!! No customer wants thier personal info somewhere in the dark web No way Amazon. So I Suggest you give me back my refund Amazon I will report Amazon again to the BBB
Lorraine
Initial Complaint
Date:12/28/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an auto renewing annual plan with amazon prime. This charged me $139 on December 8th, 2023. Now, 19 days AFTER I paid for an annual renewal, I was notified ads would be included in amazon videos. No information was provided to my prior to this renewal, nor any attempt made to have this change take effect after the period I already paid for prior to this change. I expect either a monthly credit to offset the additional charge that was NOT part of my annual renewal agreement, or for this to not take effect until after the current year plan I already paid for expires.
Business Response
Date: 12/31/2023
Hello ****,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We appreciate your time in providing us with your feedback about Prime Video ads. We welcome the opinions and suggestions of our customers to improve our services.

I've forwarded your feedback to the team involved in the future development of Prime Video for consideration.

At this moment, a monthly credit cannot be issued to offset the upcoming additional charge, as Prime Video is only one of the many benefits that are included with your Annual Prime Membership. I do apologize about any inconvenience that this may cause. You may find more info about Prime benefits going to this next link:

************************************************************************************

Thank you for choosing Amazon.

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 12/31/2023

Complaint: 21064197

I am rejecting this response because: It in no way addresses the issue. Saying it is "one of many features" in no way excuses trying to charge more after a service has been paid for. It would be like if I ordered and paid for a combo meal with a burger, fries, and a drink, and when I got to the place, they said "Oh, we charge an extra $5 for the fries now. It's only one part of the many things included in a combo meal, so we wont be doing anything to address the fact that you paid an agreed upon price for a product that you are no longer receiving."

Sincerely,

*******************
Initial Complaint
Date:12/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Six Amazon gift cards totaling $295 were redeemed on 12/22 in my Prime Student account (phone # ************). For some reason, the gift cards were added to my old Amazon account *********************** I contacted Amazon **************** on 12/23 once I realized the problem. I spoke to a supervisor who was attempting to transfer the balance from the old account to the new account. She deleted the gift cards from the old account but never applied the balance to the new account when the phone call was terminated by the agent. I tried calling back and spoke to another supervisor who documented my information and informed me that a gift card resolution specialist would contact me within ************************************************************************************************************************** but could not and promised to forward my information to the appropriate person and expedite my issue. I called once again and have now spoken to at least 3 different account specialists who have not been able to assist me in getting the gift cards refunded. As of now, there is a $0 gift card balance in both accounts. The cards were gifts from my students as I am an elementary school teacher. I dont have any receipts and the cards had been discarded once they were redeemed so I no longer have access to them. I attached screenshots of the 6 gift cards with claim codes from the account they were originally added to before they were deleted by the representative. Please send us a new gift card worth $295 or the six gift cards with the appropriate denominations. This is an extreme inconvenience as the original customer service representative should not have deleted the gift cards if she couldnt provide new cards to replace them. I have been told several times that I will be contacted by a gift card resolution specialist but I only receive the same response asking for more information but providing no contact info to send the information to.
Business Response
Date: 12/28/2023
Hello *****,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and unable to find any information regarding claimed and unredeemed gift cards on both your accounts.
For more information on this, request you to contact the store from where these gift cards are bought.

Thank you for your patience and understanding.

Regards,

******************************
Customer Answer
Date: 01/03/2024
As explained in our numerous messages, you're unable to locate the gift cards because one of your associates deleted it on Friday, December 22, and that's the whole point of this predicament. I am attaching the photos of the gift cards that were once redeemed and originally in there until one of the Amazon associates deleted off of both my accounts, and THAT IS WHY YOU ARE UNABLE TO LOCATE IT. But I have screenshots as evidence that I am missing $295 worth of gift cards. PLEASE CHECK THE IMAGES. That is the whole point of this issue.
Customer Answer
Date: 01/04/2024

Complaint: 21064177

I am rejecting this response because: You have not provided any information that explains the deletion of the gift cards from the account nor have you provided a reimbursement for the missing $295. I provided screenshots of the claim codes in my account ********************** from 12/23/23, which was the day after they were redeemed. Later this day, they were deleted by an Amazon customer service representative who was supposed to transfer them into my Prime Student account ***********) but never did. Please investigate the transaction history and provide all the requested information including the full 14-digit claim codes, when and where the gift cards were purchased and the name of the representative who deleted them. I have also attached the correspondence with several members of the gift card resolution team and supervisors who have all failed to assist me and ask for the same information, which I don't have because the gift cards were gifts from my students. I was assigned this Case ID ************************************** by *******, one of the leadership team members. Please follow-up with her as she was the only Amazon representative who provided any type of assistance.
Here are the claim codes and gift amounts:
$50 - Last 4 (****)
$50 - Last 4 (DKA2)
$25 - Last 4 (M3AA)
$20 - Last 4 (AQAW)
$100 - Last 4 (XRA8)
$50 - Last 4 (****)

Sincerely,

***********************
Business Response
Date: 01/09/2024
Hello *****,

Thank you for writing back to us. I've provided the BBB with a copy of this message.

We were unable to find any such gift cards claimed and unredeemed on your account, I hope you understand our limitations.

We are unable to take any other actions here in this case.

Thank you for being a valuable customer.

Regards,

*****************************
Customer Answer
Date: 01/09/2024

Complaint: 21064177

I am rejecting this response because:
You are stating that you cannot locate the gift cards in my account because the associate who was on the phone with us on Saturday, December 23, 2023 DELETED them from my account (before she hung up on us). How do you explain the attachments above that they were originally there when I redeemed them on Friday, December 22nd? This is a huge mistake on your end, and you need to refund or compensate us for the loss and damage.
Initial Complaint
Date:12/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/1/23 I placed an order for a pair of boots that were too big. That order # ***-1746873-4125865. I returned the boots to Amazon and they were received and processed on 11/27. At that time I was told I would have my refund within 7 to 10 business days. During this time my primary card on file was stolen and cancelled. I switched the primary card to a different card and was told it would be refunded to the new card. Fast forward and I received an email stating they couldnt refund to a different card. I was promised a check would be sent out immediately which did not happen. I called for the 5th time tonight and was told they had NOT issued me a check and it would be another 6 weeks!!!! That is NOT acceptable! I want the refund put on the card on file!! If I buy something that card is good enough to take my money they can put the money back on that card! Every time I speak to someone I am lied to and told something different! This has been a horrible experience and I will NEVER order ANYTHING from Amazon again!!!
Business Response
Date: 12/28/2023
Hello Victoria,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with refund on Order#***-1746873-4125865

We are only able to issue refunds to original payment method or in the form of gift card for orders paid on Amazon.

Alternatively we can process a check which can take upto 6 weeks from the date of request.

Here in your case, I see that a refund of $51.57 is processed in part payments of $32.87, $10.96 & $6.56, to your alternate card, this refund will reflect on your account in 3-5 business days, request you to wait till then.

Thank you for your patience and understanding.

Regards,

*****************************.

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