Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,731 total complaints in the last 3 years.
22,109 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/28/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon Order Number: 111-4995676-6771422 Transaction date:11/27/23 Delivery date: 12/01/23 ******** **** was contacted 12/04/23. 2020 MacBook Air for $749.99 Tracking Number: ********************** Police Report was filed: 12/20/23 after Amazon requested only after I made many calls to Amazon. The dispute is that Amazon will not confirm the police report from the ******************* Amazon wants to talk to a human being to confirm the Police Report is correct. Amazon has strict procedure to talk to the Police about the report, but so does the ****************** (they send the Police report by email only) so in the meantime nothing gets resolved. I would like Amazon to look up the serial number of the Laptop I paid for (obviously I never received the computer, so I don't have access to it) and find it and return it to me if possible or get my money back.
Business Response
Date: 01/03/2024
Hello *****,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with the 'Apple 2020 MacBook' purchased on our website.

I understand that you haven't received the item and are looking for refund on the same. Thank you for sending the reports as requested.

Upon reviewing, I see that a full refund worth $817.68 has been issued on December 28, 2023 to your original payment card. Please allow your bank 5 to 7 business days to process the same and update your account.

On the date the refund is completed, we'll send you an e-mail confirming the date, amount and payment details. After receiving this confirmation e-mail, you can view the refund details on the Order Summary in Your Account (*******************************************). Completed refunds will appear at the bottom of an individual order summary page.

Please rest assured that your issue is now resolved

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Initial Complaint
Date:12/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account was closed for no reason. I have made many calls and provided many required documents (Government-issued ID - Driver License, Credit card information, Billing statement); however, still got rejected with no reason. I made the last call in regards of this situation today 12/28 8:00 am and all I received was the repeating statement, "you are not allowed to have any business with Amazon." I respect the corporation but I do not think this is the fair way to treat the customer.A little bit of the background, even now I am still unsure about why my account was closed:About few weeks ago (around 12/10), I tried to purchase a Nvidia GPU **** on my Amazon account and paid with my card ending in **** as well as $500 Amazon Gift Cards obtained from the chained hotel membership points ******************** After a day or two, my account was put on hold and asked me to provide information of the card. I took a picture of my actual card with just showing the last four-digit as requested. The next response was that my account was closed. I made a call to **************** and the upload portal was opened again. This time was saying to prove the source of the gift cards so I provided the screenshot of the gift card redeemed page on the official hotel website as well as one gift card code I redeemed. Another rejection was received the next day. I made anther call and it asked me the card information. I provided the first page of the credit card billing statement (it contains name, address, credit card number, card balance but no detailed transactions). On 12/27, they sent an email to ask me to provide the information with transactions. Then, I uploaded the complete billing statement of December with all the required information inside. Still determined to close my account. I made the call today 12/28 and received useless assistance and bad attitude. Any helps would be appreciated. Thank you in advance.
Business Response
Date: 01/23/2024
Hello Davin,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with your account.

I understand that your account has been closed and you wish to get it reinstated

To help you with this, I got your account reinstated. In this case, following actions were taken on your account to protect its security:

-- Disabled the password to your account. You can no longer use the same password for your account.
-- Reversed any modifications made by the unauthorized party.
-- Canceled any pending orders.
-- Restored any gift card balance that *** have been used by the unauthorized party. It *** take 2 to 3 days for the gift card balance to be restored.
-- Disabled the Two-Step Verification in your account. Please reactivate if appropriate.

Once you regain access to your account, you *** need to:

-- Re-enter your complete payment method information the next time that you place an order.
-- Re-enter any addresses that you recently added to your account.
-- Check your subscriptions, if you have any. You *** need to update them.

Please rest assured that your issue is now resolved

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Initial Complaint
Date:12/28/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon closed my account due to "The information you provided is insufficient to verify your payment ownership." My account was placed on hold and i submitted my payment information, but the account was still closed. I am requesting the business to reopen my account. My email is **********************
Business Response
Date: 02/01/2024
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 02/01/2024.
Sincerely,
***
Amazon.com
Initial Complaint
Date:12/28/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am an Amazon Seller since September 2022 (My merchant token ID on ********************** is A5Z6QS9RINJHI). On Septemer 22, 2022 Amazon suspended my account Seller Account and is holding my fund in sum $13,827.02 USD (thirtheen thousand eight hundred twenty seven and $, 02 c). Since October 2023 I have resolved all the problems and had submitted more than 10 written appeals (following all applicable Amazon.com rules and recommendations) and made more than 20 phone calls but Amazon.com is very uncooperative and avoids any positive action although Ive complied to all rules, laws, guidelines and recommendations. Thus apparently Amazon.com is illegally holding my funds and refuses to reinstate my account privileges. I need BBB assistance to influence Amazon.com to calculate the balance on the moment of my account suspension and refunding my balance to me. Thank you for consideration.
Business Response
Date: 01/09/2024
Hello,

We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on January 9, ****.

Thank you,
Amazon.com Seller Performance
Initial Complaint
Date:12/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 23, 2023, I ordered 2 Milorde Men's Genuine Leather Dress Belts, one in Basic Brown the other Basic Black. The Brown belt was $15,98, the Black one was $16.78. These were Christmas gifts to my son. On December 25, 2023, I contacted Amazon because they were too small and I wanted to EXCHANGE for the next size up. After chatting with agents, the first one's said I couldn't return due to them being outside the 30 day window for return. Then I finally chatted with an agent who said, "as a one-time courtesy I can return". I kept telling the agents that I wanted the belts, it wasn't a true "return", I just needed a larger size! I told them if I'd gone to a local department store I would be able to exchange, no problem. That's all I wanted to do here. Especially as these were a Christmas gift. I received the return labels to take to **** I noticed that the return price was less. I contacted another agent via chat (ended up with multiple agents) and they all said I couldn't return!! I told them, I have the email labels! Then one said that this was a restocking fee. I said I was NOT told about a restocking fee. Meanwhile, I took the belts to **** I then get emails stating that the return was refunded and it's even LESS than previous email. I have contacted Amazon chats, been "escalated" too many times to count, and they still say, "it's a restocking fee due to being past 30 day window". I've been trying to get answers as to WHY I was not told this initially and WHY the price was reduced twice! No one has been forthcoming. I am seeking $9.29 for the difference of what I paid. Here's the breakdown of what they did: Original ***************** $15.98, then $12.78, final refund $12.59. Black $16.78, then $11.05, final refund $10.88. This is shoddy way to do business, when all I wanted was an EXCHANGE for sizing. Was told they'd accept this time, and then deducted restocking fee without my knowledge.
Business Response
Date: 12/29/2023
Hello ********,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order ending in #****. It is certainly not what we expect our customers to go through.

Please rest assured that all the conversations pertaining to this query will be reviewed.

If your query wasn't handled efficiently or if any incorrect information was provided, we'll see that appropriate actions are taken to ensure our colleagues are coached accordingly.

Refunds against these items are issued correctly, after deducting any promotional credits applied and the restocking fees. Hence, were unable to issue refund against the Restocking fees.

Once again, we apologise for the inconvenience and frustration this situation has caused you.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 01/04/2024

Complaint: 21066057

I am rejecting this response because:
I was not informed at the time of acceptance of this return, that there would be a restocking fee taken off. This was misleading and you're not listening to what I'm saying. This was your error and you can certainly take off restocking fee!
Sincerely,

*******************************
Initial Complaint
Date:12/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item on Amazon on Monday 12/19/2023. I pay for Prime which should have been 2 day shipping. My item was to be delivered on Thursday 12/22/2023 but the status was still in 'ordered' and the item had not yet shipped. I contacted ************* and they told me the item would be delivered by 10pm on Thursday 12/22. The item never came. I then reached out next day to cancel the order due do the fact I would be travelling for the holidays. I was told by ************* I couldn't cancel and I needed to wait ***** hours to see if the item had arrived. It never came. I contacted ************* again on Tuesday 12/26, Wednesday 12/27, and finally again on 12/28 and was told I couldn't get a refund although my package has been lost. I was told I couldn't get a refund although they could VERIFY my package was lost, "there's a possibility it could still come". I am a prime member. I would like a refund of all prime memberships paid thus far plus the price of my item that is lost. This is fraudulent activity.
Business Response
Date: 12/29/2023
Hello ******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn that your order ending in #**** could not be delivered. It is certainly not what we expect our customers to go through.

To quickly resolve this for you, I can issue a gift card refund of $9.77 to your account as soon as I receive confirmation from you.

I understand your request for refund of Amazon Prime subscription, since the delivery of this order wasnt successful.

Were unable to refund Prime subscription fees, however, as a goodwill gesture, I can issue a $5.00 Promotional credit to your account, which can be used against your next order that is sold by Amazon.

Once again, we apologise for the inconvenience and frustration this situation has caused you.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Initial Complaint
Date:12/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon promised delivery of an item within a certain timeframe using their own delivery service (not relying on a third party like ****** When it didnt arrive, I had to dig through many layers to find a way to speak to a customer service representative. I asked that they refund my subscription to the Prime service for that month since I only subscribe to get the shipping benefits. They offered no solution other than an apology, but made it clear that they would be keeping all of my money, despite not delivering within the promised timeframe. In fact, the agent insisted that it was okay because they were still delivering it the same day, just not within the promised timeframe when I ordered the item. To be clear, I want the refund for the Amazon subscription, as the issue is not the product but the subscription that is paid to get fast shipping.
Business Response
Date: 12/29/2023
Hello ******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn that the order ending in #**** was not delivered on time. It is certainly not what we expect our customers to go through.

I understand that you are requesting a refund against the subscription, because of delay in delivering this order.

Upon reviewing, I see that Prime delivery benefits were applied to orders placed in the subscription period and Prime Video benefits were also utilised. Hence, were unable to refund against the Prime subscription.

We regret that we were unable to meet the delivery promise this time, but please be assured that we are constantly working to always provide you with accurate service.

Thank you for your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 12/29/2023
This is the response that I received from Amazon. Here is my response:
Its a major issue that Amazons response to not meeting the terms of the subscription that a customer paid for is we provided the ******************** SOME of the time so too bad, were keeping all of your money.
The fact remains - when I needed the promised overnight delivery that is the primary benefit of our subscription, they just didnt deliver as they promised. For much of this month, there was little merchandise that was available with the 2-day shipping promised when I started my subscription. This isnt the first time that this has happened.
If this is truly how Amazon operates their business, then advertising needs to change to reflect the true promise: For $14.99 a month, we will deliver these benefits SOME of the time.
Initial Complaint
Date:12/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are A1YAO8LVQLKF1H were approved to sell the Wet Brush brand, inclusive of various SKUs. However, we have encountered a distressing error within Amazon's system that has resulted in the deactivation of specific ASINsnamely, B0B65HNNYK, B0B65J3TF2, and B0B65H17WP. These ASINs are standard Wet Brush products, identical to those we are approved to sell, yet they have been marked inactive.Amazon is charging exorbitant fees for the return of these products, despite providing conclusive evidence of their authenticity through attached invoices from Wet Brush, along with the respective ASINs for reference.Amazon's misclassification of these products as "luxury items" when, in fact, they are basic Wet Brush products akin to others within our approved inventory. This misclassification has resulted in severe financial repercussions for our small business, including substantial removal fees and an inability to provide the best possible pricing and service to Amazon customers.Our commitment to offering the best user experience on ********************** remains steadfast. However, this error in Amazon's system not only hampers our ability to serve customers but also reflects a significant discrepancy in the platform's evaluation of our approved inventory.We have diligently engaged with Amazon Seller Support, providing all necessary documentation and clarifications regarding our authorization to sell these products. Regrettably, a resolution has not been reached, and this persistent issue continues to affect our business adversely.We kindly request the Better Business Bureau's intervention in this matter to facilitate a fair and prompt resolution. Our intent is not only to rectify this error but also to ensure a seamless experience for Amazon customers and uphold the integrity of our small business.
Business Response
Date: 01/05/2024
Hello,
I have reviewed this matter and cannot locate any Selling Partner Support case regarding ASINs B0B65HNNYK, B0B65J3TF2, and B0B65H17WP in seller's account. Our Selling Partner Support team is available to offer all selling partners dedicated technical support and should be the first point of contact for addressing any questions or concerns related to your Amazon Selling Account.
While we do understand that some of the processes can take some time, we must ask that all sellers to initiate contact with this channel for support before engaging the Selling Partner-Support *******************************.
Sellers can reach Selling Partner Support by using the Contact Us form linked below for your convenience: *********************************************************
Thank you again for addressing the Selling Partner-Support ******************************* with your issue.
Initial Complaint
Date:12/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was gifted 2 gift cards for Christmas. One for $75 and one for $25. I added them to an Amazon account to buy a vacuum cleaner. Amazon shipped 2 vacuums, both of which arrived in horrible condition. I sent back the first one (finally refunded) and I refused delivery on the second one (still waiting for the refund after 8 days). I want to un-redeem both cards so I can add them to my main Amazon account. I have been on the phone and on chat with Amazon this morning for an hour and half. Communicated with at least 4-5 people. No one knows what they are talking about.
Customer Answer
Date: 12/29/2023
Hello,

Re this complaint, I was able to "un-redeem" the $75 gift card but only back to my primary account. I was not able to totally un-redeem it back to the card itself. I am not happy about this.

Re the $25 gift card, nothing could be done about it. Amazon customer service agents un-redeemed it twice (I only asked that it be un-redeemed once from my primary account so I could use it on this account, but they screwed it up by un-redeeming it twice somehow. I did not know this until today.).

The upshot is that the two gift cards totalling $100 were earmarked to help me purchase a vacuum cleaner. Not only was I unable to purchase the vacuum cleaner, but thanks to Amazon, the $75 gift card is literally locked into my total gift card balance on my primary account and the $25 is locked into this account. I am unable to use either card as intended and as needed. Think about it. It is my money, but Amazon is dictating to me how I can spend it. That is absurd and totally unacceptable.

Thus, I had to go to a local brick and mortar store yesterday and pay FULL PRICE (could not use my Amazon gift cards) to buy a vacuum cleaner.

I am NOT satisfied with this outcome, and I expect this conclusion to be noted on this complaint.

Also, whilst I am discussing this fiasco, I want to make clear to everyone what I now know but what MOST of the customer agents I speak to do NOT know:

Let us take an example. Let us say you have $200 in balance on a gift card on your account. Now, at Christmas, someone gifts you $100 on an Amazon gift card. The gift card says to go to amazon.com/redeem. Once there you are asked to put in the gift card code, and boom! The card is "redeemed" to your gift card balance. Now, you have a total gift card balance of $300. Follow me?

Next, you decide to make a purchase for $500. You want to use only $100 of your $300 gift card balance and put the remaining $400 on your credit card. You proceed to check out, and you discover that Amazon forces you into one or two options. Either you use ALL $300 of your gift card balance and put the remaining $200 on your credit card, or you put the entire $500 on your credit card. There is no other option. You may NOT elect to spend just $100 of your gift card balance toward your $500 purchase.

This was the exact same sort of situation I faced whilst trying to buy a vacuum. Amazon would NOT allow just $100 of my gift card balance to be used, and this was why I asked to "un-redeem" the $100 so that I could apply it to another account with a zero gift card balance. Once I was ready to check out, I could use just the $100 gift card balance and charge the remainder to my credit card. This would have worked just fine save for one thing: Amazon shipped me vacuums in deplorable condition, and both were sent back.

Perhaps this situation turned out for the best for me, though, and I will tell you why. Once I went to a local authorised dealer in my city yesterday, I discovered that none of the authorised dealers/service centres will work on a vacuum purchased on Amazon even if the vacuum is under warranty and the defect is covered by the warranty.

What this means is if you purchase on Amazon and anything goes wrong, you are not likely to find an authorised dealer who will work on your vacuum, and that is not a good position to be in at all. So, as I said, perhaps this worked out for the best for me that I ended up buying locally at a brick and mortar store. I secured a better warranty at the local dealer, but the vacuum was not in stock and had to be ordered. Thus, I am going to have to wait yet ANOTHER week for it to come from the distributor.

In any case, BBB, you may close this complaint with the proviso that it was NOT resolved to my satisfaction.

Never again will I buy a high end electronic item on Amazon. This experience was pure aggravation and stress. My blood pressure has been through the roof since 20 December 23. My ulcers have been churning and burning. My stress level has been through the stratosphere. And, on top of all of it, I am now MORE THAN A MONTH BEHIND in getting the much needed vacuum. The local store had to place the order for it, and it is not supposed to arrive until NEXT WEEK.

During this long, uncalled for wait, a lot of my things that were stored outside behind a carport because they could not be brought inside were totally destroyed by rain. I lost several hundred dollars worth of stuff because I needed a vacuum cleaner first to be able to prepare the rooms so that I could bring my things inside. If I had gone to a brick and mortar store first instead of trying to buy on Amazon, I could have had a vacuum before Christmas.

Am I angry with Amazon? "Angry" does not even begin to cover it. ??????????

Thank you,
**************

Business Response
Date: 12/29/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the undelivered item Order ID: ******************* and  damaged item 114-5502685-4964265 and, that you would like to unredeem the gift cards from your Amazon account.

I've forwarded this feedback to the appropriate team for further review on it. That team will investigate and take action on this issue.

For Order ID: *******************, I've issued the refund of $677.59 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another. You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

Order ID: *******************, I see that the refund of $683.27 has been issued on December 26, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another. You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

We are unable to unredeem your $25 gift card as it has already been unredeemed twice. Please share the gift card ID for the $75 gift card so we can research and help you with this issue.

Thank you for your patience and understanding.

Regards,
Pratap
Initial Complaint
Date:12/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon won't refund my returns.They are oddly asking my ID.See below orders details ORDER # ***-2742159-7217000 (results received by you, but not refunded)XJD 7 in-1 Toddler Bike with Push Handle ORDER # ***-2365841-5384248 Kingfun Memory Foam Folding Mattress ORDER # ***-7483797-4829054 Waterproof Electrical Connection Box, Diivoo Outdoor Weatherproof Extension Cord Box, Enough Space 4 Cable Seal Entry, IPX4 ************* Strip, Timer Outlet Plug, Holiday Light Decoration, Black ORDER # ***-7117896-2307435 CUCRAF Blackout Room Darkening Grommet Window Curtains for Bedroom
Business Response
Date: 12/29/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding refund for the order.

I see our team have noticed abnormal activity on your account hence we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

I request you to please share the requested details by visiting the secured link shared on your registered email id. Once we receive it and verify the details, our team will be able to help you further. Rest assured, all personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

If you do not get the updates after 3 business days of uploading the document, please contact us through chat or call for further help.

I appreciate your cooperation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 01/02/2024

Complaint: 21065646

I am rejecting this response because: i don't feel comfortable sharing my personal ID and i don't beleave i did anything wrong when returned the items i purchased from Amazon. They received the items back and they have to refund me somehow. Please advise. Thanks

Sincerely,

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