Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,670 total complaints in the last 3 years.
22,051 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
came both unsealed, the wghote box is broken at bottom--damaged-if u press it squishes liquid, temperated with expiration date, tyhe other came in open box, unsselaedm, the bocx is beyond worn..tempered with expiration date..i m filling report to ftc and helath hazrads for these i need eoithr replacement of full refund ******************** ORDER # ***-7580559-2277802
Business Response
Date: 01/13/2024
Hello *****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to know about the condition in which the item arrived and I'm sorry to know that you were refunded for only 1 item.

On checking with the team was informed that pictures/photos were received for 1 item, hence I request that you submit the images for other item as well so they can review and get back to you. Please email the images to the email we sent earlier with the images for other item that need to be refunded.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,
*******
Amazon.com
*****************************
Initial Complaint
Date:12/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered items from Amazon which I returned within their return policy but now they are withholding the refund unless I send them my government ID which I do not need to do in order to process a refund. This seems very sketchy and makes me uncomfortable to share my personal data with them.The Casafina Ceramic Stoneware Set and the De'************************* machine were both sent back to the Amazon warehouse, but the refund has not been received for weeks and I still do not have the money back in my account. Now they are withholding the money and refund unless I give them my personal information such as my drivers license which I don't think is safe to do.
Business Response
Date: 12/30/2023
Hello Mauezatur,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with some of the items that were purchased on our website.

I understand that you wish to get refund on the return of the above item

Upon reviewing, I see that since an abnormal activity has been noticed on your account, you were requested to produce identity proofs for verification and to receive further assistance.

For certain orders, Our Specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

For more details, kindly review the email sent to you by our team on December 28, 2023 at 2:27 PM (PST)

In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
*************************************************************

Your order and your account will be reviewed and your identity will be verified through one of our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

You can contact us through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************.

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Initial Complaint
Date:12/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a pair of cleats on Amazon.com and they did not fit so I returned them. It says the item returned was received back to them on October 9th yet I have not received my money back. I contacted them about the issue and now they are telling me that before I can get a refund, they need "Verify my identity" and "upload a valid government-issued identity document on the secure customer portal" because they "noticed abnormal activity on your account". I am not willing to give up this personal information to them over a simple and easy refund which they said they received.
Business Response
Date: 12/30/2023
Hello,

I'm **********;**********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

Thanks for your understanding.
Regards,
*********************
Initial Complaint
Date:12/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Napqueen Mattress from Amazon on 6/4/23. I then requested a return through a home pickup from *** with the last day for pickup being September 18th 2023. Per amazons instructions *** would provide and scan return label and there was no need for me to print , just to package and have ready . Package was picked up and NOT scanned upon entering *** warehouse . After contacting Amazon and *** I was giving the run around by both companies and each blaming the other . *** did an investigation and deemed the package lost 11/9 and refund check(attached below) was issued the same day to Amazon as I was told they were the original shipper and they had to receive it and theyd refund me . I begged and pleaded for *** to send it to me but they couldnt and was told to contact Amazon after **** business days . Called Amazon 2 weeks later , got hung up on and I have lots of screenshots of reps disregarding my message and reading me a prompt of what they should be saying instead of being a human and not a robot . Contacted *** again about the issue and told it could take a month . Didnt reach out to Amazon again until 12/28/23 and still being told I wont get my money back as the item was not received despite me explaining to 6 different reps in the matter of 10 mins whats going on yet each read a prompt and transferred me and experienced technical difficulties aka disconnecting their Ethernet cord . *** spent $181.86 not including the money to purchase the mattress vacuum seal back to repackage the mattress and the boxes to build around the bed to return . So over $200 plus time and effort and 3 months of calling and yet I cannot get a straight answer. No money back and just high blood pressure and stress . Im reporting this as this is not right . As a paying Amazon prime customer for years Ive been treated like a scum on the bottom of amazons shoe and Im done being treated like this .Hopefully this can be resolved expeditiously
Business Response
Date: 01/04/2024
Hello,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with the 'NapQueen 8 Inch Maxima Hybrid Mattress' purchased on our website.

I understand that you returned the above item and are looking for refund on the same

Upon reviewing, I see that a full refund worth $181.86 has been issued on January 2, **** to your original payment card. Please allow your bank 5 to 7 business days to process the same and update your account.

On the date the refund is completed, we'll send you an e-mail confirming the date, amount and payment details. After receiving this confirmation e-mail, you can view the refund details on the Order Summary in Your Account (*******************************************). Completed refunds will appear at the bottom of an individual order summary page.

Please rest assured that your issue is now resolved

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Initial Complaint
Date:12/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a mini air purifier for $39.99 on 9/5 (order number #***-2607783-7696210) and returned it on 10/4 following Amazon's return process. Amazon attempted to issue a refund the same day, but the refund failed because I had been issued a replacement debit card with a new number in the time since I ordered the item, and the old debit card had been cancelled. Because Amazon would not issue the refund to the replacement debit card or to another card on file in my Amazon account, I spent two hours in customer service chat+phone calls with six different Amazon representatives on 10/4 trying to resolve the issue. The resolution was that I would be mailed a check in 4-6 weeks and would receive followup about this by email. The followup email that I received on 10/5 said I could choose between a mailed check and a direct deposit to my bank account (it said if I chose the latter option, I would be sent another email with next steps). I replied on 10/5 indicating my preference for the direct deposit option, and I followed up on 10/13 because I had not been sent the next steps. I contacted Amazon again about this refund on: 10/13 a second time (after I received the next steps and followed them), 10/22, 10/27 twice (after receiving a response in between), 11/5, 12/12 by phone, and 12/28 by phone. I followed all instructions provided but never saw progresswhenever I asked for confirmation that I had provided all the needed info and my refund would be issued, I would receive no response. I have still not been refunded as of 12/28. By Monday January 1, I need confirmation that a check has been mailed to me and is on its way, or confirmation that a direct deposit has been issued to me and is processing with my bank. (A gift card is not a satisfactory resolution because I do not intend to order from Amazon in the near future.)
Business Response
Date: 01/04/2024
Hello *******,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with the 'Pure Enrichment PureZoneTM Mini Portable Air Purifier' purchased on our website.

I understand that you wish to get refund to another card which is not possible and are waiting to hear from our account specialist team about an update on the refund via check.

In this case, as I mentioned in my previous correspondence, kindly write back to the email you received from the team on December 28, 2023 at 7:56 PM (PST) in case you wish to get a check refund.

In case if you have any further queries, please contact our customer support team.

You can contact us through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************.

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Customer Answer
Date: 01/04/2024

Complaint: 21068473

I am rejecting this response because:
I received a nearly identical response message from Amazon on 12/29/23 at 10:56 pm, and I responded to it on 12/30/23 at 7:08 am explaining to Amazon why this response was not satisfactory. I received no reply to my reply, and then my only further contact was to receive a nearly identical message from Amazon *again* on 1/4/24 at 1:09 am. At this point it really appears that my case is being handled by AI, or with an amount of problem-solving capacity that resembles an AI.
I will attach a screenshot of my message to Amazon explaining why their response was unsatisfactory. The core reason is that the response offers "reply to the December 28 email we already sent you" as its primary solution to my problem, but in fact *I had already done so* twenty minutes after the December 28 email was sent, and, of course, I received no reply to my reply. This is the same dynamic I cited many instances of in my complaint.
Amazon's original response (the 12/29 one) to my BBB complaint also offered me a gift card as a solution, which I explicitly explained in the text of my BBB complaint would *not* be an acceptable solution. This is another example of the insufficient attention with which my complaint is being handled.
Finally, neither version of Amazon's response to my BBB complaint acknowledged that I have been waiting for this refund for three months with no resolution after contacting them many times and receiving no reply, which is unacceptable. Amazon has a responsibility to escalate my situation to someone with sufficient authority and training to issue my refund by check or direct deposit *immediately.*
I will attach screenshots of my correspondence with Amazon since 12/28.
Sincerely,

Sonrisa Alter
Business Response
Date: 01/09/2024
Hello Sonrisa,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

I've reviewed your account and see that our team had sent you an email on December 29, 2023.

As you prefer a check, please reply with your full legal Name (no initials) and the Physical Address (we regret to advise that we are not able to mail Checks to a PO Box). It can take up to 10 Weeks for your check to be processed and mailed.
The requested information is required to ensure that the Check is prepared and mailed correctly.

Please contact our team by sending your response to *********************************** with details so they can initiate the check process.

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
***********************************

Customer Answer
Date: 01/09/2024

Complaint: 21068473

I am rejecting this response because:

1) I already responded to the December 29 email, less than 12 hours after it was sent.
2) I already sent my full name and address to ar-******************************** weeks ago. I provided a screenshot of this message in my reply to the December 29 email.
3) I have already waited longer than 10 weeks. It has now been over three months that I have been waiting to receive a check or direct deposit for this refund. I have promptly provided all requested information, and Amazon has ignored my emails requesting confirmation of this.
A proper resolution in this situation means escalating my case to someone with the authority and problem-solving ability to issue my check or direct deposit *immediately* and confirm to me when that has been done. Again, I have already waited significantly longer than ten weeks and provided all needed information.
(I already provided screenshots of these emails to BBB in my last response, so I won't provide them again here.)
Sincerely,

Sonrisa Alter
Business Response
Date: 01/10/2024
Hello *******,

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

I've checked and see that our billing department has sent you an email January 9, 2024.

We are pleased to advise you that we have introduced a new form of payment in which we will be able to process your (Declined) refund directly to your bank account. Should you wish to take advantage of this option, please respond to the email that you received from our billing department.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.
Customer Answer
Date: 01/10/2024

Complaint: 21068473

I am rejecting this response because:
I already responded to the January 9 message less than 10 minutes after I received it. I received no reply to my response, despite the autoresponder promising a response within 6 hours.
The solution Amazon offered here is the same solution I was offered in early October, that I repeatedly followed the steps for, and Amazon never provided my refund. I have already provided all the information Amazon needs to issue my refund by either check or direct deposit, multiple times, and they still don't do it - they just keep asking me to provide the information over and over again.
My case needs to be escalated to a higher level of specialization within Amazon: someone with the authority to identify why Amazon's systems here keep failing and to personally issue my refund, in one sitting.
Sincerely,

*************
Business Response
Date: 01/18/2024
Hello *******,

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

I've checked and see that our billing team have not received the confirmation. In this case, I've resent the email which was sent by our billing team. Could you please reply to that new email and confirm whether you want the option offered or not, so that we will take care of it.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.

Customer Answer
Date: 01/18/2024

Complaint: 21068473

I am rejecting this response because:
My original concern was never resolvedAmazon still failed to process this refund in a cash form.
However, this went on long enough that I gave up and accepted a gift card credit in lieu of a refund.
I am not satisfied with the business response, but the case should be closed.

Sincerely,

*************
Business Response
Date: 01/23/2024
Hello *******,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the refund related issue you faced on your order 'Pure Enrichment PureZoneTM Mini Portable Air Purifier'.

I understand that you wish to get the refund to your new payment card and since it is not possible, you wish to get it to your Amazon gift card.

Upon reviewing, I see that a full refund worth $39.99 has been issued on November 11, 2023 to your Amazon gift card. It takes an hour for the Gift card to get updated and funds are available to use after one hour.

The balance would appear in the "View gift card balance" section of the "Your Account" link.

On the date the refund is completed, we'll send you an e-mail confirming the date, amount and payment details. After receiving this confirmation e-mail, you can view the refund details on the Order Summary in Your Account (*******************************************). Completed refunds will appear at the bottom of an individual order summary page.

Please rest assured that your issue is now resolved

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Initial Complaint
Date:12/28/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item as a Christmas present for my son on Dec 17th. It was supposed to be delivered on Dec 22nd. I then received a notification that it would be delayed until Dec 27th with no explanation. On Dec 28th, I received notification that order was cancelled and a refund was issued. I had used an Affirm loan to purchase and they take 30 days to process a refund. I contacted customer service and they said I would have to reorder and offered initially a $5 credit for my troubles. After an hour they finally offered $30 credit but would not reorder the item for me. Then disconnected without warning. Order number 113-5280337-2028256.
Business Response
Date: 12/29/2023
Hello,

I'm **********;**********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm really sorry to hear that you haven't received the package which was ordered as a gift.

I've researched and see the order was returned to us as undeliverable as it was damaged in transit. In this case, we'll investigate further and make sure this doesn't happen again.

As promised, I've issued a $30.00 gift card to your account. This is the maximum credit we can offer from our end. Your funds will be added to your account within 2-3 hours.

Customer feedback like yours is very important in helping us continue to improve our website and services.

Thanks for your patience and understanding.
Customer Answer
Date: 12/29/2023

Complaint: 21068448

This is the first time Im hearing the actual reason for the cancellation, so that is appreciated. In the future, when there is an issue, you should be upfront and honest about the reason from the beginning.
However, I am rejecting this response because it is deeply offensive and insulting that my sons disappointment is only worth $30 and a canned statement of apology.

Sincerely,

***************************
Initial Complaint
Date:12/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon customer service are discriminating, refusing me service, and retaliating against me. I made a few orders yesterday and Amazon locked my account and open back my account, when I went to look for my orders all of my orders were gone. Amazon cancelled my orders deleted my payment options. One of the orders my amazon gift card was used, now that the order has been cancelled my gift card balance have not returned to my account. I been calling for two days and the unprofessional agents refused to help find my credit , on top of that I have been discriminated against. These overseas agents Amazon have shown time and time over again they do not. care about the consumers. I requested to make a complain and none of my complaints were taken. In want all my phone calls to get reviewed from 12/27/23- 12/28/23 from **********. I need a phone call from Amazon executive office to figure out my credit that is missing or we can find out in court.
Business Response
Date: 12/29/2023
Hello,

I'******************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for any inconvenience caused.
I've researched and see that our account specialists team has already reinstated your account. You can now sign in and place new orders. I can also confirm that the gift card was used on #***-3274585-5909021 in the amount of $14.94 and expected to be delivered by January 5, 2024.
You can view your balance and usage history in Your Account here:
*************************************************
Unfortunately, we're not available via chat or phones. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Thanks for your understanding.

Regards,
*********************

Customer Answer
Date: 12/30/2023

Complaint: 21068094

I am rejecting this response because: The customer service is unprofessional, they don't comprehend English, they taunted me, discriminated and retaliated against me. Amazon thinks they control what you order, they lo ked my account up because they thought some of the transactions were unauthorized, which I called and stated I authorized all the orders and they still tried to say it was unauthorized just to lock my account. I do film and photography if my account is going to get locked everytime I do a purchase that's over $100 I'm going to take this as discrimination and stop using this platform, this is nothing but corporate racism. I want all the phone calls reviewed to see what a struggle I had to go through from some office overseas that does not care about the consumers but seem that Amazon allows this behavior because it cheap labor outsourcing these jobs to 3rd world countries that barely can comprehend English and that is a problem

Sincerely,

Quem *****
Initial Complaint
Date:12/28/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has charged me a restocking fee for an item that I returned, which was defective.The only **************** representatives that I have been able to communicate with has been from *****, When I asked the supervisor who I could speak with she told me that there is no one higher than her.I have been unsuccessful in reaching an agent in ******* after being instructed to keep calling Amazon CS on the chance that a representative from ******* will answer the call. After 8 attempts, I have been unsuccessful.
Business Response
Date: 12/30/2023
Hello ******,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with the '4MP Light Bulb Security Camera Outdoor Waterproof' purchased on our website.

I understand that you were charged with restocking fee and haven't received full refund on the return of the above item.

Upon reviewing, I see that $5.04 has been deducted towards restocking fee on this item.

To help you with this, I have successfully issued a refund of $6.00 on your order to your Amazon Gift card towards restocking fee refund. It takes an hour for the Gift card to get updated and funds are available to use after one hour.

The gift card balance would appear in the "View gift card balance" section of the "Your Account" link.

Please rest assured that this issue is now resolved.

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Customer Answer
Date: 12/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:12/28/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been locked out of my Amazon account beginning on 12/18/23. When I would try to log into my account I was asked to change my password and was then sent an *** code to access my account. I after entering the *** code I was still denied access. After attempting access at least 6 times I called Amazon and was told my account had been compromised. I was told I would be contacted by Amazon to resolve the problem but never heard back from anyone. I have now called no less than 9 times trying to get my account closed but as of today 12/28/23 my account has not been closed.Last week they asked me to upload my drivers license which I did and they say they dont have it. I have closed my credit card on Amazon and alerted my bank.i need this account closed ASAP but cannot get anyone contact me. I told Amazon not to charge me for an upcoming Prime membership fee and cancel all my subscribe and save items as I cant access my account to be sure these are items I preferred. PLEASE HELP M!!
Business Response
Date: 01/11/2024
Hello,

I'******************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for any inconvenience caused.

I understand you're still unable to access your account. I've escalated this issue to our account specialists team and requested them to look into this on priority. I'll get back to you with an update within 3-5 business days.

Thanks for your understanding.
Customer Answer
Date: 01/13/2024
After receiving the response from Amazon that my account had been restored, I am still unable to access account. I would like this account closed ASAP. Thank you for your assistance
Customer Answer
Date: 01/13/2024
After receiving the response from Amazon that my account had been restored, I am still unable to access account. I would like this account closed ASAP. Thank you for your assistance
Customer Answer
Date: 01/13/2024
I received the email from Amazon and they told me I now have access to my account even though I want this account closed. I tried to access my account and I am still unable to access. I just received an email that I will be billed $139.00 for Amazon Prime after numerous phones calls telling Amazon to close this account! Please advise Amazon yet again to close this account and to not make any charges on this account. Thank you
Business Response
Date: 02/01/2024
Hello,

I'******************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for any inconvenience caused.

I've researched and see we've already restored the access to your Amazon account. You can now sign in and continue to use our services. Thank you for your patience and we are sorry if any inconvenience was caused.

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Initial Complaint
Date:12/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the ** from amazon.com from a third-party seller. I received a damaged ** on delivery. I requested a return. The return was approved by Amazon and a return label was created by Amazon. The seller sent me a message asking that I do not use the Amazon label and that I use a label they created. They sent me a ***** label. ***** picked up the **. The seller said they did not receive it and ***** said they did not scan it. I asked the ***** driver, they said that they scanned it. I submitted an A-to-Z claim. The seller asked that I recall the claim as it hurts their rating and they would refund me I did so. I never received a refund. all this could be verified in our message conversation.
Business Response
Date: 12/30/2023
Hello,

On this order, buyer has now received a total refund of $567.80 back to the original payment method.

Thank you.
-Amazon

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