Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon

  4400 12th Street Ext West Columbia, SC 29172-3300

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  Amazon.com

  1150 S Columbia Ave Campbellsvlle, KY 42718-2465

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  Amazon.com

  1245 E Washington Ave Ste 300 Madison, WI 53703-3040

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  3350 Laurel Ridge Ave Ruskin, FL 33570-5526

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item as a Christmas present for my son on Dec 17th. It was supposed to be delivered on Dec 22nd. I then received a notification that it would be delayed until Dec 27th with no explanation. On Dec 28th, I received notification that order was cancelled and a refund was issued. I had used an Affirm loan to purchase and they take 30 days to process a refund. I contacted customer service and they said I would have to reorder and offered initially a $5 credit for my troubles. After an hour they finally offered $30 credit but would not reorder the item for me. Then disconnected without warning. Order number 113-5280337-2028256.

  Business Response

  Date: 12/29/2023

  Hello,
  
  I'm **********;**********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm really sorry to hear that you haven't received the package which was ordered as a gift.
  
  I've researched and see the order was returned to us as undeliverable as it was damaged in transit. In this case, we'll investigate further and make sure this doesn't happen again.
  
  As promised, I've issued a $30.00 gift card to your account. This is the maximum credit we can offer from our end. Your funds will be added to your account within 2-3 hours.
  
  Customer feedback like yours is very important in helping us continue to improve our website and services.
  
  Thanks for your patience and understanding.

  Customer Answer

  Date: 12/29/2023

   
  Complaint: 21068448
  
  This is the first time Im hearing the actual reason for the cancellation, so that is appreciated. In the future, when there is an issue, you should be upfront and honest about the reason from the beginning.

  However, I am rejecting this response because it is deeply offensive and insulting that my sons disappointment is only worth $30 and a canned statement of apology. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon customer service are discriminating, refusing me service, and retaliating against me. I made a few orders yesterday and Amazon locked my account and open back my account, when I went to look for my orders all of my orders were gone. Amazon cancelled my orders deleted my payment options. One of the orders my amazon gift card was used, now that the order has been cancelled my gift card balance have not returned to my account. I been calling for two days and the unprofessional agents refused to help find my credit , on top of that I have been discriminated against. These overseas agents Amazon have shown time and time over again they do not. care about the consumers. I requested to make a complain and none of my complaints were taken. In want all my phone calls to get reviewed from 12/27/23- 12/28/23 from **********. I need a phone call from Amazon executive office to figure out my credit that is missing or we can find out in court.

  Business Response

  Date: 12/29/2023

   Hello,
  
  I'******************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for any inconvenience caused.

  I've researched and see that our account specialists team has already reinstated your account. You can now sign in and place new orders.  I can also confirm that the gift card was used on #***-3274585-5909021 in the amount of $14.94 and expected to be delivered by January 5, 2024.

  You can view your balance and usage history in Your Account here:

  *************************************************

  Unfortunately, we're not available via chat or phones. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Thanks for your understanding.
  
  Regards,
  *********************

   

  Customer Answer

  Date: 12/30/2023

   
  Complaint: 21068094
  
  I am rejecting this response because: The customer service is unprofessional,  they don't comprehend English,  they taunted me, discriminated and retaliated against me.  Amazon thinks they control what you order, they lo ked my account up because they thought some of the transactions were unauthorized,  which I called and stated I authorized all the orders and they still tried to say it was unauthorized just to lock my account.  I do film and photography if my account is going to get locked everytime I do a purchase that's over $100 I'm going to take this as discrimination and stop using this platform,  this is nothing but corporate racism.  I want all the phone calls reviewed to see what a struggle I had to go through from some office  overseas that does not care about the consumers but seem that Amazon allows this behavior because it cheap labor outsourcing these jobs to 3rd world countries that barely can comprehend English and that is a problem 
  
  Sincerely,
  
  Quem *****

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon has charged me a restocking fee for an item that I returned, which was defective.The only **************** representatives that I have been able to communicate with has been from *****, When I asked the supervisor who I could speak with she told me that there is no one higher than her.I have been unsuccessful in reaching an agent in ******* after being instructed to keep calling Amazon CS on the chance that a representative from ******* will answer the call. After 8 attempts, I have been unsuccessful.

  Business Response

  Date: 12/30/2023

  Hello ******,
  
  I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I am sorry to hear about the issue you faced with the '4MP Light Bulb Security Camera Outdoor Waterproof' purchased on our website.
  
  I understand that you were charged with restocking fee and haven't received full refund on the return of the above item.
  
  Upon reviewing, I see that $5.04 has been deducted towards restocking fee on this item.
  
  To help you with this, I have successfully issued a refund of $6.00 on your order to your Amazon Gift card towards restocking fee refund. It takes an hour for the Gift card to get updated and funds are available to use after one hour.
  
  The gift card balance would appear in the "View gift card balance" section of the "Your Account" link.
  
  Please rest assured that this issue is now resolved.
  
  Thank you for your understanding. We hope to see you again soon.

   

  Regards,
  
  Himaja
  Amazon.com
  *****************************

  Customer Answer

  Date: 12/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:12/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been locked out of my Amazon account beginning on 12/18/23. When I would try to log into my account I was asked to change my password and was then sent an *** code to access my account. I after entering the *** code I was still denied access. After attempting access at least 6 times I called Amazon and was told my account had been compromised. I was told I would be contacted by Amazon to resolve the problem but never heard back from anyone. I have now called no less than 9 times trying to get my account closed but as of today 12/28/23 my account has not been closed.Last week they asked me to upload my drivers license which I did and they say they dont have it. I have closed my credit card on Amazon and alerted my bank.i need this account closed ASAP but cannot get anyone contact me. I told Amazon not to charge me for an upcoming Prime membership fee and cancel all my subscribe and save items as I cant access my account to be sure these are items I preferred. PLEASE HELP M!!

  Business Response

  Date: 01/11/2024

  Hello,
  
  I'******************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for any inconvenience caused.
  
  I understand you're still unable to access your account. I've escalated this issue to our account specialists team and requested them to look into this on priority. I'll get back to you with an update within 3-5 business days. 
  
  Thanks for your understanding.

  Customer Answer

  Date: 01/13/2024

  After receiving the response from Amazon that my account had been restored, I am still unable to access account. I would like this account closed ASAP. Thank you for your assistance

  Customer Answer

  Date: 01/13/2024

  After receiving the response from Amazon that my account had been restored, I am still unable to access account. I would like this account closed ASAP. Thank you for your assistance

  Customer Answer

  Date: 01/13/2024

  I received the email from Amazon and they told me I now have access to my account even though I want this account closed. I tried to access my account and I am still unable to access. I just received an email that I will be billed $139.00 for Amazon Prime after numerous phones calls telling Amazon to close this account! Please advise Amazon yet again to close this account and to not make any charges on this account. Thank you

  Business Response

  Date: 02/01/2024

  Hello,
  
  I'******************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for any inconvenience caused.
  
  I've researched and see we've already restored the access to your Amazon account. You can now sign in and continue to use our services. Thank you for your patience and we are sorry if any inconvenience was caused.
  
  If you still need any help, please contact our customer service team over the phone and they will be happy to help you.
  
  Thanks for your understanding.

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the ** from amazon.com from a third-party seller. I received a damaged ** on delivery. I requested a return. The return was approved by Amazon and a return label was created by Amazon. The seller sent me a message asking that I do not use the Amazon label and that I use a label they created. They sent me a ***** label. ***** picked up the **. The seller said they did not receive it and ***** said they did not scan it. I asked the ***** driver, they said that they scanned it. I submitted an A-to-Z claim. The seller asked that I recall the claim as it hurts their rating and they would refund me I did so. I never received a refund. all this could be verified in our message conversation.

  Business Response

  Date: 12/30/2023

  Hello,
  
  On this order, buyer has now received a total refund of $567.80 back to the original payment method.
  
  Thank you.
  -Amazon
  
  

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This outfit is a 3rd party vendor Amazon has chosen to sponsor on its website. My father wants a mincemeat pie at Thanksgiving and Christmas. The organization creating Nonesuch mincemeat pie filling stopped producing it, though Amazon and ******* are now selling what they have at around $50 a jar. So I decided to make my own to make my father happy. I therefore ordered Beef Suet (for $50) from Amazon, who used a 3rd part company, "******* Special," to supply it. I have on all my Amazon orders a statement that everything must be placed on the porch by the front door. ******* Special's delivery people instead left it outside in the rain, where some animal attacked it and ate the suet in the package. Amazon then sent me on a wild goose chase to try and get a refund from this 3rd party vendor, ******* Special. Next, ******* Special offered me around $14. Amazon's chat room associates then transferred me among themselves all pretending to be supervisors. Eventually, after 3 chat sessions and hours of my time, I got a real supervisor who managed to refund the rest of the $50 I paid. Meanwhile, ******* Special is still after me for evidence. I sent them the attached. Amazon, with its 3rd part vendors like ******* Special, are truly a "caveat emptor" conglomerate. Everyone in both organizations lie and pass the buck without the slightest attempt to be honest or to honor their own published policies. My time is worth way more than this. They just put off customers, assuming they'll give up or settle for some small proportion of what they paid for a product.

  Business Response

  Date: 12/30/2023

  Hello *******,
  
  I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I am sorry to hear about the issue you faced with the 'Atora Shredded Beef Suet 240g - Pack of 6 ' purchased on our website.
  
  Upon reviewing, I see that a full refund worth $49.88 has been issued on this orderDecember 28, 2023 on Friday, November 10, 2023. Please give your bank 5 to 7 business days to process the same.
  
  I understand that you faced lot of issue with this order. I shall take your feedback and forward it to the concerned team to investigate about the seller.
  
  Thank you for your understanding. We hope to see you again soon.

   

  Regards,
  Himaja
  Amazon.com
  *****************************.
  
  

• Initial Complaint

  Date:12/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 2 pack of Led floor lamps for my father for Christmas, and they are refusing to help me resolve this issue, all I want is either a amazon gift card for what I paid for this item, or another item shipped out...... I had told them that this item is defective, and does not work. and they are not helping me resolve this issue. Action needs to get taken asap, this is ridiculous. I spent over an hr putting these items together and now they want me to uninstall the item? Not happening! come get your item, it does not work, and I want to simply be made whole! Thanks The mangers I talked to were not helpful at all, their names are *****, and the other name is Busi work number is *******.

  Business Response

  Date: 12/30/2023

  Hello ******,
  
  I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I sincerely apologize for any inconvenience caused with the item purchased in the order #***-9710756-9691447.
  
  I've reviewed the details of the order and see that the above order was placed on December 17, 2023 that was already replaced on December 22, 2023 for the reason mentioned as it was damaged.
  
  If you are referring to any issue with the item replaced in replacement order, I kindly request you to return the items from both the original and replacement orders to be eligible for refund.
  
  To return the item, go to our *********************:
  
  **********************************
  
  The ********************* will guide you through the process and give you a printable return mailing label. If a pre-paid label isn't available for your return, the ********************* will provide other options for getting the item back to us.
  
  Without the items being returned and processed at our returns center, we won't be able to refund the item.
  
  I'm sorry again for any inconvenience this may cause to you.
  
  Thank you for your understanding and co-operation. Have a great rest of the day!

  Regards,
  
  ****** K
  Amazon.com
  *****************************

• Initial Complaint

  Date:12/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On nov.3 was charged $16.11 for something I didn't ask for. Been told lies over and over. **** said never sent.

  Business Response

  Date: 12/30/2023

  Hello ****,
  
  I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused with the charge for amount of $16.11 that was charged from the account registered using your phone number.
  
  I've reviewed the details of your phone account and see that our previous attempts to refund the charge on November 20, November 28 and December 8, 2023 were Declined.
  
  Usually the refunds will be declined if the card is reported as lost/stolen/closed or the bank account is closed.
  
  As trying to refund the transaction may again decline, In this case, I request you to kindly contact your bank to dispute the charge or request them to whitelist the card to accept the refunds.
  
  If you wish not to dispute the transaction, I request you to contact your bank and resolve the issue and let us know so that we can retry refunding the transaction.
  
  Thank you for your understanding and co-operation. Have a great rest of the day!

  Regards,
  
  ****** K
  Amazon.com
  *****************************

  Customer Answer

  Date: 01/05/2024

  They are lying. My bank said never received. Now I have UMB taking care of business. They are taking over since they lied to me and you. They would not keep a business from returning money to anyone who has a account.

  Customer Answer

  Date: 01/12/2024

  Bank took over 

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a new computer processor from Amazon and when I received it, it was open and used so I informed Amazon customer service and they said to return it for a refund which I did. They received the package on the 12/8/23 via ups(tracking number 1Z6E55409068434660) after a couple of days I contacted them and asked what was going on and they said i would receive a refund on 12/26, after not getting any update on the 26th I contacted them the next day and they said I would get an email. after receiving the email they stated there was abnormal activity on my account and they need to verify my identity before they even consider a refund. At the bottom of the email they said if I dont submit a picture of my ID and I quote You may continue shopping on Amazon, but you will no longer be eligible for a refund on the order 114-5677065-2989005. Also, you will not be able to investigate this order issue further.. So I called today(12/28) and after giving me the runaround they said that I have to submit my ID to go further.

  Business Response

  Date: 12/30/2023

  Hello *****,
  
  I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I am sorry to hear about the issue you faced with your "AMD Ryzen 9 5900X 12-core, 24-Thread Unlocked Desktop Processor" that was purchased on our website.
  
  I understand that you wish to get refund on the return of the above item
  
  Upon reviewing, I see that since an abnormal activity has been noticed on your account, you were requested to produce identity proofs for verification and to receive further assistance.
  
  For certain orders, Our Specialist team requires a government issued identity proof to investigate the order in question.
  
  Please rest assured that any information you provided is handled according to our Privacy policy. To review our Privacy Notice, go to "Amazon and Your Personal Information":
  ************************************************************************************
  
  For more details, kindly review the email sent to you by our team on December 28, 2023 at 11:29 AM (PST)
  
  In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
  *************************************************************
  
  Your order and your account will be reviewed and your identity will be verified through one of our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.
  
  You can contact us through your Amazon profile. To do so, go to "Amazon Customer Service":
  *****************************************.
  
  Thank you for your understanding. We hope to see you again soon.

   

  Regards,
  
  Himaja
  Amazon.com
  *****************************
  

  Customer Answer

  Date: 12/30/2023

   
  Complaint: 21067627
  
  I am rejecting this response because:
  They are still insisting that I provide a government id to get my refund because of Abnormal account activity which they have refused to provide details on. There is no abnormal activity I ordered a product that was supposed to be new received a used product which I informed ******* who handled my return and the refund is supposed to go to the same card it was ordered with which part is abnormal enough to warrant a copy of my Government ID?
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the mower on July 4th 2023 from Aamzon.com (Amazon.com order number:111-6769463-0167412). It shows the mower was delivered to our mailbox by **** on July 10th. We checked and never received the mower. We checked with **** and **** shows the tracking number did not match with my address. This apparently was a sophisticated fraud. There have been 32 complaints on Amazon website saying the they did not receive the items from the same seller (Saints E-horizon), all during the same period of time. Most said the same thing that purchase showed delivered but never received. Attached below please find the link showing these 32 complaints:************************************************************************************************************************************************************** I called Amazon on **** and 7-17-2023, spending hours on the phone, explained everything, including others reporting scammer which were the same as mine, and called the seller a scammer, etc. However, Amazon completely ignored what I said. Amazon said it investigated and believed the item was delivered by the seller, and asked us to file a police report. We were in panic. If we file a police report, we will spend even more hours with the police simply because Amazon did its investigation wrongly and believe the item was delivered by the seller. We were extremely unhappy that Amazon's investigation results were wrong. This kind of mistake has wasted me a lot of time and causes a lot of anxiety and dissatisfaction in my family. Amazon introduced a scammer seller to us, and caused a lot of problems. I believe I deserve a compensation because I spent so many hours worrying, thinking, talking and writing, to the seller and Amazon, and also my mower did not arrive and it caused a lot of problems in this summertime with the grasses growing so fast. Also I should have received the mower which was about $100 cheaper than others available in the market and I could not because all the issues caused by Amazon.com.

  Business Response

  Date: 12/30/2023

  Hello,
  
  I'm **********;**********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for any inconvenience caused.
  
  I understand you haven't received the package even though the tracking shows delivered.
  
  I've researched and see the refund of $385.70 was already issued on July 17. You can check with your bank if you're unable to locate your refund.
  
  I see you're referring to the order which was purchased 6 months back. Unfortunately, we won't be able to take any action from our end now.
  
  Regarding the reviews: I've forwarded the details you sent us to our Investigations team. We investigate each report received and take appropriate action. However, we won't be able to release the outcome of the investigation.
  
  Thanks for your understanding.
  
  Regards,
  *********************

  Customer Answer

  Date: 01/12/2024

  I am very unsatisfied with Amazon's reply. Amazon incorporated a scammer seller and caused a lot of problems. Amazon could not deliver the goods that I wanted, and suggested me to file a police report to find the 'lost item' that had never delivered. Amazon should be hold responsible to incorporate a scammer seller that caused a lot of problems. Thanks.