Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,677 total complaints in the last 3 years.
21,857 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 23, 2023, I ordered 2 Milorde Men's Genuine Leather Dress Belts, one in Basic Brown the other Basic Black. The Brown belt was $15,98, the Black one was $16.78. These were Christmas gifts to my son. On December 25, 2023, I contacted Amazon because they were too small and I wanted to EXCHANGE for the next size up. After chatting with agents, the first one's said I couldn't return due to them being outside the 30 day window for return. Then I finally chatted with an agent who said, "as a one-time courtesy I can return". I kept telling the agents that I wanted the belts, it wasn't a true "return", I just needed a larger size! I told them if I'd gone to a local department store I would be able to exchange, no problem. That's all I wanted to do here. Especially as these were a Christmas gift. I received the return labels to take to **** I noticed that the return price was less. I contacted another agent via chat (ended up with multiple agents) and they all said I couldn't return!! I told them, I have the email labels! Then one said that this was a restocking fee. I said I was NOT told about a restocking fee. Meanwhile, I took the belts to **** I then get emails stating that the return was refunded and it's even LESS than previous email. I have contacted Amazon chats, been "escalated" too many times to count, and they still say, "it's a restocking fee due to being past 30 day window". I've been trying to get answers as to WHY I was not told this initially and WHY the price was reduced twice! No one has been forthcoming. I am seeking $9.29 for the difference of what I paid. Here's the breakdown of what they did: Original ***************** $15.98, then $12.78, final refund $12.59. Black $16.78, then $11.05, final refund $10.88. This is shoddy way to do business, when all I wanted was an EXCHANGE for sizing. Was told they'd accept this time, and then deducted restocking fee without my knowledge.
Business Response
Date: 12/29/2023
Hello ********,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order ending in #****. It is certainly not what we expect our customers to go through.

Please rest assured that all the conversations pertaining to this query will be reviewed.

If your query wasn't handled efficiently or if any incorrect information was provided, we'll see that appropriate actions are taken to ensure our colleagues are coached accordingly.

Refunds against these items are issued correctly, after deducting any promotional credits applied and the restocking fees. Hence, were unable to issue refund against the Restocking fees.

Once again, we apologise for the inconvenience and frustration this situation has caused you.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 01/04/2024

Complaint: 21066057

I am rejecting this response because:
I was not informed at the time of acceptance of this return, that there would be a restocking fee taken off. This was misleading and you're not listening to what I'm saying. This was your error and you can certainly take off restocking fee!
Sincerely,

*******************************
Initial Complaint
Date:12/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item on Amazon on Monday 12/19/2023. I pay for Prime which should have been 2 day shipping. My item was to be delivered on Thursday 12/22/2023 but the status was still in 'ordered' and the item had not yet shipped. I contacted ************* and they told me the item would be delivered by 10pm on Thursday 12/22. The item never came. I then reached out next day to cancel the order due do the fact I would be travelling for the holidays. I was told by ************* I couldn't cancel and I needed to wait ***** hours to see if the item had arrived. It never came. I contacted ************* again on Tuesday 12/26, Wednesday 12/27, and finally again on 12/28 and was told I couldn't get a refund although my package has been lost. I was told I couldn't get a refund although they could VERIFY my package was lost, "there's a possibility it could still come". I am a prime member. I would like a refund of all prime memberships paid thus far plus the price of my item that is lost. This is fraudulent activity.
Business Response
Date: 12/29/2023
Hello ******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn that your order ending in #**** could not be delivered. It is certainly not what we expect our customers to go through.

To quickly resolve this for you, I can issue a gift card refund of $9.77 to your account as soon as I receive confirmation from you.

I understand your request for refund of Amazon Prime subscription, since the delivery of this order wasnt successful.

Were unable to refund Prime subscription fees, however, as a goodwill gesture, I can issue a $5.00 Promotional credit to your account, which can be used against your next order that is sold by Amazon.

Once again, we apologise for the inconvenience and frustration this situation has caused you.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Initial Complaint
Date:12/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon promised delivery of an item within a certain timeframe using their own delivery service (not relying on a third party like ****** When it didnt arrive, I had to dig through many layers to find a way to speak to a customer service representative. I asked that they refund my subscription to the Prime service for that month since I only subscribe to get the shipping benefits. They offered no solution other than an apology, but made it clear that they would be keeping all of my money, despite not delivering within the promised timeframe. In fact, the agent insisted that it was okay because they were still delivering it the same day, just not within the promised timeframe when I ordered the item. To be clear, I want the refund for the Amazon subscription, as the issue is not the product but the subscription that is paid to get fast shipping.
Business Response
Date: 12/29/2023
Hello ******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn that the order ending in #**** was not delivered on time. It is certainly not what we expect our customers to go through.

I understand that you are requesting a refund against the subscription, because of delay in delivering this order.

Upon reviewing, I see that Prime delivery benefits were applied to orders placed in the subscription period and Prime Video benefits were also utilised. Hence, were unable to refund against the Prime subscription.

We regret that we were unable to meet the delivery promise this time, but please be assured that we are constantly working to always provide you with accurate service.

Thank you for your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 12/29/2023
This is the response that I received from Amazon. Here is my response:
Its a major issue that Amazons response to not meeting the terms of the subscription that a customer paid for is we provided the ******************** SOME of the time so too bad, were keeping all of your money.
The fact remains - when I needed the promised overnight delivery that is the primary benefit of our subscription, they just didnt deliver as they promised. For much of this month, there was little merchandise that was available with the 2-day shipping promised when I started my subscription. This isnt the first time that this has happened.
If this is truly how Amazon operates their business, then advertising needs to change to reflect the true promise: For $14.99 a month, we will deliver these benefits SOME of the time.
Initial Complaint
Date:12/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are A1YAO8LVQLKF1H were approved to sell the Wet Brush brand, inclusive of various SKUs. However, we have encountered a distressing error within Amazon's system that has resulted in the deactivation of specific ASINsnamely, B0B65HNNYK, B0B65J3TF2, and B0B65H17WP. These ASINs are standard Wet Brush products, identical to those we are approved to sell, yet they have been marked inactive.Amazon is charging exorbitant fees for the return of these products, despite providing conclusive evidence of their authenticity through attached invoices from Wet Brush, along with the respective ASINs for reference.Amazon's misclassification of these products as "luxury items" when, in fact, they are basic Wet Brush products akin to others within our approved inventory. This misclassification has resulted in severe financial repercussions for our small business, including substantial removal fees and an inability to provide the best possible pricing and service to Amazon customers.Our commitment to offering the best user experience on ********************** remains steadfast. However, this error in Amazon's system not only hampers our ability to serve customers but also reflects a significant discrepancy in the platform's evaluation of our approved inventory.We have diligently engaged with Amazon Seller Support, providing all necessary documentation and clarifications regarding our authorization to sell these products. Regrettably, a resolution has not been reached, and this persistent issue continues to affect our business adversely.We kindly request the Better Business Bureau's intervention in this matter to facilitate a fair and prompt resolution. Our intent is not only to rectify this error but also to ensure a seamless experience for Amazon customers and uphold the integrity of our small business.
Business Response
Date: 01/05/2024
Hello,
I have reviewed this matter and cannot locate any Selling Partner Support case regarding ASINs B0B65HNNYK, B0B65J3TF2, and B0B65H17WP in seller's account. Our Selling Partner Support team is available to offer all selling partners dedicated technical support and should be the first point of contact for addressing any questions or concerns related to your Amazon Selling Account.
While we do understand that some of the processes can take some time, we must ask that all sellers to initiate contact with this channel for support before engaging the Selling Partner-Support *******************************.
Sellers can reach Selling Partner Support by using the Contact Us form linked below for your convenience: *********************************************************
Thank you again for addressing the Selling Partner-Support ******************************* with your issue.
Initial Complaint
Date:12/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was gifted 2 gift cards for Christmas. One for $75 and one for $25. I added them to an Amazon account to buy a vacuum cleaner. Amazon shipped 2 vacuums, both of which arrived in horrible condition. I sent back the first one (finally refunded) and I refused delivery on the second one (still waiting for the refund after 8 days). I want to un-redeem both cards so I can add them to my main Amazon account. I have been on the phone and on chat with Amazon this morning for an hour and half. Communicated with at least 4-5 people. No one knows what they are talking about.
Customer Answer
Date: 12/29/2023
Hello,

Re this complaint, I was able to "un-redeem" the $75 gift card but only back to my primary account. I was not able to totally un-redeem it back to the card itself. I am not happy about this.

Re the $25 gift card, nothing could be done about it. Amazon customer service agents un-redeemed it twice (I only asked that it be un-redeemed once from my primary account so I could use it on this account, but they screwed it up by un-redeeming it twice somehow. I did not know this until today.).

The upshot is that the two gift cards totalling $100 were earmarked to help me purchase a vacuum cleaner. Not only was I unable to purchase the vacuum cleaner, but thanks to Amazon, the $75 gift card is literally locked into my total gift card balance on my primary account and the $25 is locked into this account. I am unable to use either card as intended and as needed. Think about it. It is my money, but Amazon is dictating to me how I can spend it. That is absurd and totally unacceptable.

Thus, I had to go to a local brick and mortar store yesterday and pay FULL PRICE (could not use my Amazon gift cards) to buy a vacuum cleaner.

I am NOT satisfied with this outcome, and I expect this conclusion to be noted on this complaint.

Also, whilst I am discussing this fiasco, I want to make clear to everyone what I now know but what MOST of the customer agents I speak to do NOT know:

Let us take an example. Let us say you have $200 in balance on a gift card on your account. Now, at Christmas, someone gifts you $100 on an Amazon gift card. The gift card says to go to amazon.com/redeem. Once there you are asked to put in the gift card code, and boom! The card is "redeemed" to your gift card balance. Now, you have a total gift card balance of $300. Follow me?

Next, you decide to make a purchase for $500. You want to use only $100 of your $300 gift card balance and put the remaining $400 on your credit card. You proceed to check out, and you discover that Amazon forces you into one or two options. Either you use ALL $300 of your gift card balance and put the remaining $200 on your credit card, or you put the entire $500 on your credit card. There is no other option. You may NOT elect to spend just $100 of your gift card balance toward your $500 purchase.

This was the exact same sort of situation I faced whilst trying to buy a vacuum. Amazon would NOT allow just $100 of my gift card balance to be used, and this was why I asked to "un-redeem" the $100 so that I could apply it to another account with a zero gift card balance. Once I was ready to check out, I could use just the $100 gift card balance and charge the remainder to my credit card. This would have worked just fine save for one thing: Amazon shipped me vacuums in deplorable condition, and both were sent back.

Perhaps this situation turned out for the best for me, though, and I will tell you why. Once I went to a local authorised dealer in my city yesterday, I discovered that none of the authorised dealers/service centres will work on a vacuum purchased on Amazon even if the vacuum is under warranty and the defect is covered by the warranty.

What this means is if you purchase on Amazon and anything goes wrong, you are not likely to find an authorised dealer who will work on your vacuum, and that is not a good position to be in at all. So, as I said, perhaps this worked out for the best for me that I ended up buying locally at a brick and mortar store. I secured a better warranty at the local dealer, but the vacuum was not in stock and had to be ordered. Thus, I am going to have to wait yet ANOTHER week for it to come from the distributor.

In any case, BBB, you may close this complaint with the proviso that it was NOT resolved to my satisfaction.

Never again will I buy a high end electronic item on Amazon. This experience was pure aggravation and stress. My blood pressure has been through the roof since 20 December 23. My ulcers have been churning and burning. My stress level has been through the stratosphere. And, on top of all of it, I am now MORE THAN A MONTH BEHIND in getting the much needed vacuum. The local store had to place the order for it, and it is not supposed to arrive until NEXT WEEK.

During this long, uncalled for wait, a lot of my things that were stored outside behind a carport because they could not be brought inside were totally destroyed by rain. I lost several hundred dollars worth of stuff because I needed a vacuum cleaner first to be able to prepare the rooms so that I could bring my things inside. If I had gone to a brick and mortar store first instead of trying to buy on Amazon, I could have had a vacuum before Christmas.

Am I angry with Amazon? "Angry" does not even begin to cover it. ??????????

Thank you,
**************

Business Response
Date: 12/29/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the undelivered item Order ID: ******************* and  damaged item 114-5502685-4964265 and, that you would like to unredeem the gift cards from your Amazon account.

I've forwarded this feedback to the appropriate team for further review on it. That team will investigate and take action on this issue.

For Order ID: *******************, I've issued the refund of $677.59 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another. You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

Order ID: *******************, I see that the refund of $683.27 has been issued on December 26, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another. You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

We are unable to unredeem your $25 gift card as it has already been unredeemed twice. Please share the gift card ID for the $75 gift card so we can research and help you with this issue.

Thank you for your patience and understanding.

Regards,
Pratap
Initial Complaint
Date:12/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon won't refund my returns.They are oddly asking my ID.See below orders details ORDER # ***-2742159-7217000 (results received by you, but not refunded)XJD 7 in-1 Toddler Bike with Push Handle ORDER # ***-2365841-5384248 Kingfun Memory Foam Folding Mattress ORDER # ***-7483797-4829054 Waterproof Electrical Connection Box, Diivoo Outdoor Weatherproof Extension Cord Box, Enough Space 4 Cable Seal Entry, IPX4 ************* Strip, Timer Outlet Plug, Holiday Light Decoration, Black ORDER # ***-7117896-2307435 CUCRAF Blackout Room Darkening Grommet Window Curtains for Bedroom
Business Response
Date: 12/29/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding refund for the order.

I see our team have noticed abnormal activity on your account hence we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

I request you to please share the requested details by visiting the secured link shared on your registered email id. Once we receive it and verify the details, our team will be able to help you further. Rest assured, all personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

If you do not get the updates after 3 business days of uploading the document, please contact us through chat or call for further help.

I appreciate your cooperation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 01/02/2024

Complaint: 21065646

I am rejecting this response because: i don't feel comfortable sharing my personal ID and i don't beleave i did anything wrong when returned the items i purchased from Amazon. They received the items back and they have to refund me somehow. Please advise. Thanks

Sincerely,

***************************
Initial Complaint
Date:12/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for a Dewalt 20V ******************* ******** tool on 11/30/2023. The order # was 113-1943484-0385001. The amount was $358.28. On Dec. 1, I received an email stating that my item had shipped and that it would arrive the following day, Dec. 2. The next day, I received an email stating that my package was running late and would arrive on Dec. 4. It never arrived. On Dec. 3, I received a status update that inexplicable said the item was returning to the seller. Amazon was the carrier here, not ********** or ****** so this wasn't the fault of an external carrier. I also received an update that my refund would be processed within 3-5 business days. The refund never came. I reached out to amazon on 2 occasions and both times, I was told conflicting information. One person said I would receive a refund immediately. Another said Jan1, **** at the latest. Another said Jan 4, **** at the latest. Another said 3-5 business days, while another said 7 business days. Today is 12/28/23 and Amazon is still holding my $358.28 for an item that I never received and that they lost.
Business Response
Date: 01/12/2024
Hello ******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order #***-1943484-0385001. It is certainly not what we expect our customers to go through.

Upon reviewing, I can confirm that a refund of $358.28 was issued to original payment method on Tuesday, January 2, 2024.

Refunds are usually processed by banks within 3 to 5 business days.

Please be assured that we have taken the feedback regarding the delivery of this order and our Logistics team will review this.

Once again, I apologise for the inconvenience and frustration this has caused you.

Thank you for your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Najam
Amazon.com
***********************************
Initial Complaint
Date:12/28/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-0857032-9308224 I was charged $71.18 on 12/15 and $10.54 additionally on 12/27 and then got an e-mail saying it was cancelled for not updating the payment method I was already charged over $10.54. ORDER # ***-5498188-6272218 says it was delivered but I never received anything. ORDER # ***-3997926-3105064 was placed on 12/19 and then I got a e-mail it was cancelled but never refunded. I was told by one associate via chat that I was guaranteed all items by today or I would be refunded 50% and offered an additional $15 gift card. Today they say they never said that and I never paid for any of my items. I have all the screenshots of the payments and the messages.
Business Response
Date: 12/29/2023
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the payment misuses with your Order ID: ******************* Order ID: ******************* and, you did not receive your Order ID: *******************.

For Order ID: *******************, I see that you were charged $71.18 on December 18, 2023 and on December 25, 2023 $54.05 was refunded back to your original payment method. We are having trouble authorizing your payment for this order.Your order will remain on hold for a limited time. Please note that if we do not receive a valid payment soon, your order will be canceled. We have sent an email to you on December 27, 2023 with subject Payment declined: Update your information so we can ship your order.

Order ID: *******************, I've verified that your order has been canceled as your card got declined and you have not been charged. You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.

Order ID: *******************, As you have not received the order, I'll issue the refund of $20.01 to your gift card balance. Please let us know if you would like us to issue the refund to your gift card balance.

Thank you for your patience and understanding.

Regards,
Pratap
Initial Complaint
Date:12/28/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am locked out of my Amazon account, seven calls to customer service is useless, I want to cancel my Amazon account I'm done with them but I cannot get into the account to do that nor can I fix anything with their customer service or on their site, My last transaction was $120 on December 28th 2023 order tracking number is 112-6345578-6944268 there are many more like it, I pay for their services and cannot get into my account
Business Response
Date: 12/29/2023
Hello *******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your Amazon account. It is certainly not what we expect our customers to go through.

Upon reviewing, I can confirm that the account associate with the email address you wrote with, is active.

You should be able to access your account, order and all digital content purchased on this account.

If you're referring to a different account, please include the email address associate with that account in your response to this email.

Thank you for your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Initial Complaint
Date:12/28/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Incident 1:1. Order number: 112-2341460-2763454 2. Today's date. (MM/DD/YYYY): 12/28/2023 3. Date return item was shipped. (MM/DD/YYYY): 11/13/2023 4. How did you ship back your return? ( For example: *** picks up, *** drop off, mailed with ***** or ************* *************** etc. ): Amazon pickup (Tracking ID: ***************. Description of the item returned (item name, color, size, quantity,etc.):- Cream Dome ************************ Crystals Rhinestones ************* ****** False Eyelashes Wispies Black, 1 pack (5 pairs of strip lashes - KRUCKEL White ******* Flower Dangle Earrings | Golden Studs - Efulgenz Indian Rhinestone *************************** Bridal - Ensoul Shiny Gold With Lt.Cream **************************beads Mixed - Freie Liebe Clutch Purses for Women Evening Bag Pleated Clutch Bag Refund Total 1: ***** pre-tax Incident 2 1. Order number: 112-9552250-4317815 2. Today's date. (MM/DD/YYYY): 12/28/2023 3. Date return item was shipped. (MM/DD/YYYY): 11/13/2023 4. How did you ship back your return? ( For example: *** picks up, *** drop off, mailed with ***** or ************* *************** etc. ): Amazon pickup (Tracking ID: **************. Description of the item returned (item name, color, size, quantity,etc.):- ****** ***** Mens Modern Stretch Wrinkle Resistant Chino Pants - J.VER Mens Dress Shirts Solid Long Sleeve Stretch Wrinkle-Free - JUNMEISI Mens Ties Solid Pure Color **** (6CM) Plain ****** ****** ***** Mens Modern Stretch Wrinkle Resistant Chino Pants - ********************* Mens Premium Performance Stretch Slim Fit - Amazon Essentials Mens Regular-Fit-Long-Sleeve Casual Poplin - RBOCOTT 2.4 Black Skinny Tie for Men Silk Wedding Business ****** ************* ******* Mens Bit Loafers, Dress Slip-On Shoes Refund Total 2: $567.69 pre-tax Refund Total: $665.22 pre-tax Refund Total: $708.46 after tax
Business Response
Date: 02/15/2024
Hello *****,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Upon reviewing, I can confirm that refunds of $93.08 were issued to original payment method for following items.

Order ID: ******************* -

1 x Cream Dome ************************ Crystals Rhinestones Art ******* Earrings with Wedding Style
1 x Ardell False Eyelashes Wispies Black, 1 pack (5 pairs of strip lashes per pack)
1 x KRUCKEL White Pressed Flower Dangle Earrings | Golden Studs with Pearl ***** | Hypoallergenic, Lightweight Jewelry for Women | Weddings, Birthdays
1 x Efulgenz Indian Rhinestone *************************** Bridal Headpiece for Wedding Head Chain Jewelry *************************************************************************** Accessories for Women
1 x Ensoul Shiny Gold With Lt.Cream **************************beads Mixed Metal Girls&Women Bangles Set of 17
1 x Freie Liebe Clutch Purses for Women Evening Bag Pleated Clutch Bag with Chain for Wedding Party.

From Order ID: ******************* -

1 x ****** ***** Men's Modern Stretch Wrinkle Resistant Chino Pants in Slim Fit, Black, 38x30
1 x J.VER Men's Dress Shirts Solid Long Sleeve Stretch Wrinkle-Free Shirt Regular Fit Casual Button Down Shirts White ******** style="color: rgb(0, 0, 0); font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12.16px;">1 x *************;Men's Ties Solid Pure Color ****" (6CM) Plain Slim Necktie Skinny Black Ties For Men
1 x ****** ***** Men's Modern Stretch Wrinkle Resistant Chino Pants in Slim Fit, Black, 36x30
1 x **** Haggar Men's Premium Performance Stretch Slim Fit Separates-Pants, Black Suit Jacket, 40S
1 x **** Haggar Men's Premium Performance Stretch Slim Fit Separates-Pants, Black Suit Jacket, 38S
1 x Amazon Essentials Men's Regular-Fit Long-Sleeve Casual Poplin Shirt, White, ********>1 x RBOCOTT 2.4" Black Skinny Tie for Men Silk Wedding Business Slim Necktie(9)
1 x Dunross & Sons Grayson Men's Bit Loafers, Dress Slip-On Shoes with Black Leather Upper and Comfort Ortholite Insoles.

The refunds are usually processed by banks within 3 to 5 business days.

Thank you for your patience and understanding.

I hope this information helps.
Regards,

Najam
Amazon.com
*****************************
Customer Answer
Date: 02/15/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************

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