Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,604 total complaints in the last 3 years.
22,063 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a slow cooker from Amazon on December 13th 2023 with a gift card from Amazon. On December 26th 2023 I returned the item to *** tracking number is 1z9758vx9047719544. It shows it was delivered to Amazon on December 28th 2023. I contacted amazon to see how long it will take for the refund and they advised it can take up to 30 days and then an additional 7 days. Their policy is up to 24 hours once they receive the items scanned that it was returned. I called multiple times and was hung up on by multiple people. My wife called and was hung up on as well. I got ahold of a supervisor finally who told me that an email was sent and to send in my ID when I went to the message center it said a message is waiting to come through. The supervisor told me to wait 24 hours and try to call back and then hung up. I have spent 4 hours trying to get this resolved just to be hung up on by customer service reps and supervisors the final supervisor name is *** from shippings and returns. Items Ordered Price 1 of: ******** Beach Slow Cooker, Extra Large ***************** Go Portable With Lid Lock, Dishwasher Safe Crock, Black (33195)Sold by: Amazon.com Services, *** Supplied by: Other Condition: New $69.99 Shipping Address: ***************************** ********************************************************************************************************* Shipping Speed: Rush Shipping Payment information Item(s) Subtotal:$69.99 ************************* Free Shipping:-$2.99 -----Total before tax:$69.99 Estimated tax to be collected:$5.07 Gift Card Amount:-$75.06 -----Grand Total:$0.00 Payment Method: Amazon gift card balance Billing address ***************************** *********************************************************************************************************
Customer Answer
Date: 12/29/2023
If there is a way to delete the information
as In my last name and my entire address.

***************************** *************************** ***********, ** 84128-1377 ************* Shipping Speed: Rush Shipping Payment information Item(s) Subtotal: $69.99 Shipping & Handling: $2.99 Free Shipping: -$2.99 ----- Total before tax: $69.99 Estimated tax to be collected: $5.07 Gift Card Amount: -$75.06 ----- Grand Total: $0.00 Payment Method: Amazon gift card balance Billing address ***************************** *************************** ***********, ** 84128-1377 *************
Business Response
Date: 12/29/2023
Hello *******,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with return of Order ID: *******************

as per our returns policy, it can take upto 30 days from the date of return to process a refund and here in this case, i request you to wait till Tuesday, January 16, **** to receive the refund on aforementioned order.

Also our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding.

Regards,

*****************************.
Initial Complaint
Date:12/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an Amazon order, on 12/10 /2023, of 12 bottles of Fentimans Rose ******** and other items. On 12/14/2023, a partial order arrived. The box of Fentimans was in its own cardboard box inside the Amazon box with other items. $29.00 Order #***-4244808-3386639 When I opened the box of Fentimans, shards of glass fell on my floor. I lifted the bubble wrap up and the center 4 pack had dark mold all over it. I could tell a bottle had broken at some point, but certainly not recently as the box was not wet nor was the outside Amazon box wet.I called Amazon customer service that night. After verifying my cell number linked to my Amazon account via text, sharing my defective product situation with several agents, and being on the phone approximately an hour, I was told to send a picture of the damaged product with my name and the date to the link that would be sent to my email associated with my Amazon account. She also shared that it would take a couple days to confirm the resolution would be a refund and if I didnt hear back from Amazon, to call and check on the resolve. I thought it odd that I would have to call them back, but I shared I had no problem with these instructions as noted, to this point, and I would comply.*The agent then shared that I might have to send a picture of my drivers license to verify my identity. I understood that this defective item would not be returnable. I was acceptant of a full refund, which would be my only option. But when I shared that I would not send a photo of my drivers, I was told a refund would not be given. When I questioned why my drivers license was required to verify my account information and identity, that the agent before her already verified, the agent told me she was going to hang up and did just that!Wow, this was not the resolve I expect of Amazon! *But, I sent a picture of the damage item with a tag noting my name and the date to the link that was emailed to **** waited until 12/19 with no response. I call Amazon **************** again. Repeated my situation, had to verify my account and met with the same outcome an agent hanging up on me.The difference with my questions in this second call was I read in the email that my drivers license would be sent to a third party for verification and if I chose not to send it, I would not be eligible for a refund and would not be able to investigate this issue further?!? As soon as I inquired about this detail in the return call, the agent told me he was going to hang up and did just that!I have been a long time Amazon Prime member and have had refunds and returns in the past with no problems or issues. What makes this any different? It is clearly a defective item, which is still sitting on my deck growing mold! Why is Amazon requesting a third party verification with my drivers license? They have my account profile and history. I still have not received a refund to date and am baffled by this response!.*I also do not want Amazon to closed my account for clearly this was a defective item that they shipped!Can you help with this resolve?
Business Response
Date: 12/30/2023
Hello *******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I'm sorry to know about the condition in which the item, "Fentimans Rose ********* arrived.

I understand that our concerned team requested you to share the ** proof. Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Further, I see the request for ** proof was submitted on December 14, 2023 as its too late, now the portal expired and can no longer be used. Hence, I request that you reach out to customer service for new link.
After you receive an automated email from the team, please share the proof. Once you submit your information, it can take up to 3 business days for us to finish our investigation. At this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.

If you wish not to share the requested information, you may continue shopping on Amazon, but you will no longer be eligible for a refund on the order above mentioned order. Also, you will not be able to investigate this order issue further.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
*******
Amazon.com
*****************************
Customer Answer
Date: 01/03/2024

Complaint: 21070323

I am rejecting this response because:
***** G, Please review the language in the responses from Amazon customer as dated. My first call was on Dec 14,2023 to inform them of the defective product. My second call, to inquire about the status of my refund, was on Dec 19, 2023. I had to call them as they requested me to do so if I didn't hear from their customer service within 3-5 days. During this call the agent shared that they saw the photo of the defective product, but again inquired about my ID due to "abnormal activity" on my account. When I asked about the abnormal activity, the agent would not share what this was... The response from ******* from Amazon, as a result of BBB reaching out on my behalf is different in nature. When I shared my concern about the *** the agent told me they were going to hang up and did just that... I am baffled by this issue! I had many other items on this order that were delivered. Why does this $29 item warrant me sending a government issue ID to get a refund on a clearly defect item? *************************** Claim 21070323

Sincerely,

***************************
Customer Answer
Date: 01/03/2024
Complaint ********
Customer Answer
Date: 01/03/2024
Complaint ********
Customer Answer
Date: 01/03/2024
Complaint ********
Initial Complaint
Date:12/29/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Paid for Amazon video over TV on Dec 15 2023 and been locked out of my shopping account so I can get benefits I paid for and they are making my account unlock and credit impossible. I told them I wanted gift card balance instead of refund or credit back to debit card because I had to close the account.
Business Response
Date: 12/30/2023
Hello *************************,

I'm ***** from Amazon.com.

I've reviewed your BBB Complaint and I understand your concern relating to your access to your account.

I've checked your account registered with this email address and I could not find any issue with it.

I'd like to confirm that your account is normal and in active status.

We request you to please contact us via Phone in case if you're having difficulty in accessing your account.

Here are also our customer service phone numbers:

- U.S. and ******: ***************

- International: ***************

- Tech Support ***************

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 12/30/2023

Complaint: 21070177

I am rejecting this response because:supervisor over phone told me I had to call back now that complaint is through its active now all of a sudden and I wanted refund for prime because of lockout n not accessing account I have two accounts under this email but account I'm locked out of has a **** phone number on it I created one other night cuz being locked out of other but need the refund in credit balance on account because I closed the card account yesterday

Sincerely,

*************************
Business Response
Date: 01/09/2024
Hello ******,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I hope this email finds you well. Thank you for writing back to us.

Could you please write back to us with the charge ID of the charge you would like us to refund, so that we can verify it is the correct one?

Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription. The charge ID should also be visible right next to the charge on your bank statement.

If you're unable to locate the charge ID, your bank should also be able to assist you with a charge ID for each transaction that has taken place.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Best regards,
Priyanka
Amazon.com
Customer Answer
Date: 01/09/2024

Complaint: 21070177

I am rejecting this response because:
Still locked out my one account n can't do credit to my bank because I just closed it last week
Sincerely,

*************************
Business Response
Date: 01/11/2024
Hello *************************,

I'm Meraj from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB Complaint and I'm sorry to learn about the issues that you experienced with regards to gaining access to your Amazon.com account.

We will escalate this issue to our Accounts Specialist team for support & assistance. The team will reach out to you for security verification process via call. We request you to please help us with the following information -

Preferred Contact Number -

Best time to call -

Preferred Contact Language -

Customer name -

Customer email address -

We look forward to hearing from you soon.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 01/15/2024

Complaint: 21070177

I am rejecting this response because:

Got the refund for one card but was charged on another card for prime on the 30th of Dec and from previous complaint still locked out of my account.Charged twice in one month for prime with no access to it. Charge(2nd) was on my chase card.
Business Response
Date: 02/06/2024
Hello *************************,

I'm Meraj from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB Complaint and I'm sorry to learn about the issues that you experienced with regards to gaining access to your Amazon.com account.

We will escalate this issue to our Accounts Specialist team for support & assistance. The team will reach out to you for security verification process via call. We request you to please help us with the following information -

Preferred Contact Number -

Best time to call -

Preferred Contact Language -

Customer name -

Customer email address -

We look forward to hearing from you soon.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 02/07/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:12/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ******************** and my experience with Amazon has been extremely subpar. This issue started early ********************************************************** my house. We have experienced a lot of theft in my neighborhood since packages are left outside in front of the house. I asked Amazon to call me before a package is delivered, which they failed to do. Immediately, I contacted Amazon through their online chat service and began to inform them of the issue. Right away, things began to fix themselves. Some of the orders that did not arrive would be credited back to my amazon account balance. Please note that I have used the service for more than 5 years and I have paid the prime subscription every year. The packages refunded represent a small proportion of my total purchases and amazon is simply representing the facts. This was until December 27, 2023.A day later I receive an email stating my account has now been flagged for the number of refunds on the account. That they understood things happen, but the frequency on my account has raised suspicion". I disregarded the email and went about my business as it seemed they were trying to make it look as if I was trying to process refunds with malicious intent, even though that was not the case.In the days following, my Amazon account was closed, and I was told I would no longer be able to place orders on their site. I tried to call, and I was told I would have to reach out via email. An email was futile as there was an auto-generated script saying there was nothing they could do.I would like to have my account reinstated and an apology from Amazon's specialist team. If the apology cannot be reached, I would like to simply get my account back. I would also like all my information removed from Amazon's backlisting's. This includes My name, my phone number, and all my card information(s).
Business Response
Date: 12/29/2023
Hello,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with your account.

I see that an account specialist has helped you with an update regarding your account on "Friday, December 29, 2023 at 6:47 AM (PST)" with subject "Your Amazon.com inquiry" with following message :

As we informed you earlier, we have closed this account. Our records show that we previously closed an account of yours for violating the terms of our Conditions of Use agreement. When we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our site.

After a thorough review, we have decided not to restore your full access to this account. You will not be able to place orders on our site.

Any digital content that you purchased with this account is still available to you. To access the content, click the Manage Your Content and Devices link on the menu Your Account on ********************.

To learn more about our policies, go to Amazon.com Conditions of Use:
**********************************************

If you would like to appeal this decision, reply to **************************** to reach an account specialist. Our **************** team can only confirm that we sent this message and help you with technical issues. They cannot reverse this decision or share more details on this matter.

Thank you for your patience and understanding.

Regards,

******************************
Initial Complaint
Date:12/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive contacted Amazon multiple times, one of my Christmas packages to my brother did not get delivered even though it says it does. Ive written the incident reports it requested but every time I do they still do not help me. I even reordered the things and those got delivered everything else was delivered but this. I keep getting roundabout without help. I just want my money back.
Business Response
Date: 12/30/2023
Hello ********,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with Order ID: *******************

For the shipment#**********************, a refund of $65.50 is issued on Thursday, December 28, 2023 to your original payment method.

This refund will reflect in 3-5 business days on your account, request you to wait till then.

Thank you for being a valuable customer to **********************.

Regards,

*****************************.
Initial Complaint
Date:12/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2 problems:1. In October I received an item weeks later, Im a prime member it was supposed to come in 2 days. I spoke to Amazon they apologized, refunded me, and told me to donate the item no need for return. On December 22nd I was charged for the item & told the employee wasnt supposed to do that and Im out of luck as they charged me for the item they told me to donate so I no longer have.2. I returned 8 items again in October in 1 package, I was refunded for 7 items. I was told in order to be refunded I need to upload my government ID. I refused and they told me they couldnt help me.
Business Response
Date: 12/29/2023
Hello ******,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with order#***-8865021-6473007 and order#***-2591719-5633862

Our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****************************.
Initial Complaint
Date:12/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon accepted my prepaid debit master cards in the past. They take money from struggling people. Then, keep us from receiving our orders?Why is this illegal theif still open. They have accepted it as a payment method in the past then they keep on rejecting it now?Treating me like crap?I needed Amazon Fresh to avoid grocery shopping at messed up stores that treat me bad in person.Now this?None of their customers deserve to be treated like c***
Business Response
Date: 12/30/2023
Hello ******,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with your fresh orders.

I know this has been a disappointing experience for you, therefore, I have forwarded all your comments to the attention of our appropriate department in our company to let them know about your experiences and we'll make sure the appropriate people will take necessary action so that we will mitigate such instances with your future orders.

Regarding prepaid card, You'll need to choose a single payment method to place your order; you can't split your payment between multiple cards. This includes the Amazon Store Card, the Amazon Prime Store Card, and gift cards issued by major credit card companies that work just like regular credit cards.

However, you can combine Amazon.com Gift Cards with a credit or debit card payment method to complete your order.

Please visit our Help pages for instructions on how to purchase and use Amazon.com Gift Cards:

********************************************

We look forward to seeing you again soon.

Regards,

*****************************
Customer Answer
Date: 01/04/2024
The last time I tried adding money to your gift card you denied it.
You were not giving this trouble shopping from you in the beginning. Why now?
Once again, you accepted my EBT card the last. First, you stated that it wad delayed. You claimed my order late then you ended up cancelling it.
I suffer from Migraines and I thought you were a dream come. I live alone and have no one that I can send to the store.
Yesterday, you sent an email stating that were going to deliver an order. Then, you ended up cancelling it. You are playing these evil games against ******. Please stop doing this to my account before He shuts yall down before His return.
I have heard other bad complaints againts you.
You don't care about the people. You need our money.
It used to be so easy to check out but you keep holding my account.What about school supplies?I am a college student.
Now, I trust giving you my money anymore.
Stop planning evil games against my account. I belong to ******.
I am the head and not the tail.
Thank you
Initial Complaint
Date:12/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order 114-7556314-1680248 was returned on Dec 11. Refund was supposed to be issued by 12/28/23. now Amazon is requesting I submit my ID and follow an additional process in order to get my money refunded. $517.19 Same with order 114-4541714-0137047, items returned on December 12. $239.20
Business Response
Date: 12/30/2023
Hello *****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I see that you've contacted as you weren't refunded for the items returned and when contacted support were asked to submit ** proof.

I understand that our concerned team requested you to share the ** proof. Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. Please rest assured that any information you provided is handled according to our Privacy policy..

For Order#***-7556314-1680248, I see that proof is already submitted and it will take us 3 business days to determine an outcome. At that point, you can contact customer support to learn the outcome of the investigation.
Regarding Order#***-4541714-0137047:
It looks like we have previously requested an ** from you, but the portal expired and can no longer be used. Hence, I request that you please contact customer support for new link.
If you wish not to share the requested information, you may continue shopping on Amazon, but you will no longer be eligible for a refund on the order above mentioned order. Also, you will not be able to investigate this order issue further.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
*******
Amazon.com
*****************************
Customer Answer
Date: 12/30/2023

Complaint: 21070011

I am rejecting this response because: Amazon has been in possession of the merchandise for weeks, but continue to make me jump through hoops to get a refund.

Sincerely,

*************************
Initial Complaint
Date:12/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a ***** copper back brace from Amazon and was told my item was refunded but it was not because the debit card they refunded it to was cancelled.i called twice and twice was told it was because the seller needed to refund it.But then called again and was told I would get a refund once the seller refunds the item to my account.Im still waiting on my refund.I want my money back!!!it says the item was refunded but it was not.
Business Response
Date: 12/30/2023
Hello,

I'm ***** from Amazon.com.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Initial Complaint
Date:12/29/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A item was returned via **** both *** and Amazon via tracking, website live chat and phone reps all confirmed the item has been received however a Amazon rep has been emailing me stating that the item hasnt been received that they will not be returning my refund and that I am in violation of there policies. I have provided proof that the items were returned as well. I have been addressing this for a month and they keep changing the refund date but keep reassuring me that the refund is being processed and will be sent by the 28th. On the 28th the email came in that they didnt receive it and Im violating the policy. I have voice recordings as well but it can not be loaded with supporting documents. But I have emails screenshots and transcripts of calls and tracking information of the items being returned.
Business Response
Date: 12/30/2023
Hello Zarifa,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with refund for "1 x iPhone 13 Pro **** 128GB, Graphite - Unlocked (Renewed). " from order#***-1854927-8751408

I know this has been a disappointing experience for you, therefore, I have forwarded all your comments to the attention of our appropriate department in our company to let them know about your experiences and we'll make sure the appropriate people will take necessary action so that we will mitigate such instances with your future orders.

A refund of $765.32 is processed for the aforementioned product and it will reflect in 3-5 business days on your account, request you to wait till then.

Thank you for your patience and understanding.

Regards,

*****************************.
Customer Answer
Date: 01/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I am still frustrated with the fact that someone from the company would give mixed information and be adamant that I was in wrong standing but at this point moving forward I find that this resolution is satisfactory to me.

Sincerely,

*************************

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