Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon

  4400 12th Street Ext West Columbia, SC 29172-3300

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  Amazon.com

  3680 Langley Dr Hebron, KY 41048-9135

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon Fulfillment Center

  3350 Laurel Ridge Ave Ruskin, FL 33570-5526

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got an email regarding an order that was placed in October, October 31 to be exact and I returned the item few days later as it was not what I was looking for upon arrival. This item is now 2 months later giving me a hassle as Amazon now says I did not return the item when this was 2 months ago. This item was a watch that cost ****** now Amazon is requesting sensitive information as a governmental ID to process a further investigation Ive spoke to 3 different representatives and all were not helpful as they want me to place my id on file first. This is not ok I pay Amazon prime and I deal with lateness still on their behalf for items that should be sent already I want Amazon to NOT charge my card and look into it as I placed my return and it was successfully made with *** and they cannot come 2 months later with a issue with an item that Ive clearly already returned. The order number to this is 112-9290907-2086663 I do not feel comfortable with putting my governmental id in a platform handled by a 3rd party to be considered for a resolution.

  Business Response

  Date: 12/28/2023

  Hello,
  
  I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry about the email you have received about the charge.
  
  I see it is already escalated to our team and they have taken care of it for you. You will not be charged for this reported order as it is already returned. I request you to please ignore any email reminder and that ID request.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to seeing you again soon.

   

  Regards,

  ********

• Initial Complaint

  Date:12/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order placed on 12/16 for 12 pack of energy drinks, paid $18.96. Order was shipped on 12/18 through **** tracking number 1ZB791641320005120, for delivery on 12/19. This was another package that never showed. Contacted Amazon, they told me to wait a couple days. Couple days later, contacted them again and spoke with a supervisor. They verified I still hadn't received the package then refused to refund or replace it, suggesting that I continue waiting. It's now 12/27 and the tracking number shows the package is still at "label created" but has no other information and Amazon is still refusing to help. All I wanted was a refund for yet another package they took money for but didn't provide! Screenshots of order and tracking information are attached.

  Customer Answer

  Date: 12/27/2023

  I've attached an additional screenshot from my Amazon account showing that ********************** says the order is eligible for a refund yet they still won't issue it. 

  Business Response

  Date: 12/28/2023

  Hello ******,
  
  I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
  
  Im sorry to learn that you didnt receive your order ending in #****. It is certainly not what we expect our customers to go through.
  
  To quickly resolve this for you, I can issue a gift card refund of $18.96 to your account as soon as I receive confirmation from you.
  
  You can use the gift card balance to place a new order with us.
  
  Thank you for your patience and understanding.
  
  I hope this information helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  Najam
  Amazon.com
  ***********************************

  Customer Answer

  Date: 12/29/2023

   
  Complaint: 21059735
  
  I am rejecting this response because: My account clearly states that the order is eligible for a refund. Once again, I've attached a screenshot from my Amazon account showing this. I would like the refund Amazon states I'm eligible for for the order that wasn't shipped out as I've cancelled my prime account and will not longer be shopping with Amazon due to the continous order issues. Thank you. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 01/18/2024

  Hello ******,
  
  I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
  
  I understand this has been a frustrating experience for you. Please know that it is never our intention to cause any inconvenience to you and we do value your business with us.
  
  I request you to confirm if I can issue a refund of $18.96 to your gift card balance. The gift card will be added as soon as I receive confirmation from you.
  
  In order to issue refund to original payment method, an incident report need to be submitted by you. If you prefer the refund to only original payment method, please reply to this email with the incident report.
  
  I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  Najam
  Amazon.com
  ***********************************

• Initial Complaint

  Date:12/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Driver delivered my package to the wrong house. Even took a picture in front of the wrong house. Amazon approved my return but is pretending like they didnt even though I have the emails saying the return is approved. They then shut down my account blaming me. ********************** is rude, selfish, untrustworthy, unreliable and unethical.

  Business Response

  Date: 01/10/2024

  Hello,
  
  We have denied the customers request for a refund.
  
  Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.
  
  Due to the proprietary nature of our business, we do not provide details on our investigation methods.
  
  We notified the customer of this decision by email on 10/1/2024.
  
  Sincerely,
  
  ****

  Amazon.com

  
  

  Customer Answer

  Date: 01/17/2024

  This doesnt even make sense. I didnt use a gift card. Plus they already agreed to the refund. I provided proof of this. Now they just arent releasing it. Once again, no gift card involved. Ridiculous. Very shady.

  Customer Answer

  Date: 01/17/2024

  Also the dates they are referring to are in October. This purchase was in December. They cant even do their job and lookup information. And again. No gift card used. I used affirm. 

  Business Response

  Date: 01/27/2024

  Hello,
  
  We have denied the customers request for a refund.
  
  Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.
  
  Due to the proprietary nature of our business, we do not provide details on our investigation methods.
  
  We notified the customer of this decision by email on 10/1/2024.
  
  Sincerely,
  
  *****
  Amazon.com

• Initial Complaint

  Date:12/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon is not refunding items has been returned and seller approved my refund but I have not received my refund and that they are requesting outrageous private information from me just to get my refund. I got the run around from different customer support agents , which told me different things or they will just hang up the phone in need of my refund not sure what to do.

  Business Response

  Date: 12/28/2023

  Hello ********,
  
  I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
  
  Im sorry to learn about the problem with your order #***-9414532-8165822. It is certainly not what we expect our customers to go through.
  
  Upon reviewing, I see that the return authorisation was created on Tuesday, December 19, 2023. Once an item is returned, it can take upto 30 days to process the return and issue a refund.
  
  As soon as return is verified and processed, a full refund will be issued against the order.
  
  For more information on Return policies, you can view our website Help page using this link:
  
  **********************************************************************************************************************************************
  
  For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.
  
  Please rest assured that any information provided by you, is handled according to our Privacy policy.
  
  Thank you for your patience and understanding.
  
  I hope this information helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  Najam
  Amazon.com
  ***********************************

• Initial Complaint

  Date:12/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered electronics items from Amazon and was defective was returned a month ago I have the tracking number and *** even came personally to pick it up the tracking number says it was received by them and when I call customer service it's a different story every time saying they received it and another time they said it was not received and when I show them proof as far as the tracking number and even had *** on the phone they would hang up ask me for my social security number my debit card number with a picture and my id and tell me to wait three days and call back I don't understand why is this stuff needed for a refund for a simple item that was a gift for a loved one for Christmas it's sad that a company like them has to use fraud tactics on a loyal consumer it has been since November I have been having this issue and tired of getting the run around and seriously thinking about talking to my local news media and legal services about the pain and suffering that this company is putting me through

  Business Response

  Date: 12/28/2023

  Hello ******,
  
  I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
  
  Im sorry to learn about the problem with your recent order with us. It is certainly not what we expect our customers to go through.
  
  I have reviewed the complaint and account but, could not find any details related to the order(s).
  
  I request you to include the order number(s) in your response to this email.
  
  We appreciate your patience and understanding.
  
  I hope this information helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  Najam
  Amazon.com
  ***********************************

  Customer Answer

  Date: 12/28/2023

  111-6741038-2547432

  Business Response

  Date: 12/31/2023

  Hello ******,
  
  Thank you for writing to us and confirming the order number. I hope you're doing well!
  
  I understand that you're unhappy about the document verification involved in the process of issuing a refund for certain orders.
  
  Protecting your privacy and the security of your data is and has always been a top priority for us.
  
  This may include All Documents being disclosed to Amazon's third-party service providers for the purposes of evaluating your claims and validating your identity for fraud and abuse prevention.
  
  Please note, that our specialist may not be able to assist you with refund without your help in providing the required details.
  
  Once the details are submitted, please allow our specialist team 3 business days to review and respond to you.
  
  We have taken your feedback regarding the Identity document submission and we apologise for any inconvenience this situation has caused you.
  
  Thank you for your patience and understanding.
  
  I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  Najam
  Amazon.com
  ***********************************

  Customer Answer

  Date: 01/04/2024

  They are not even discussing a refund 

• Initial Complaint

  Date:12/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to request that you remove the block placed on my Amazon ******** I recently purchased the device from BidFTA, a third-party seller of returned Amazon items. While ****** was unable to provide tracking information for the device, I have attached a copy of my purchase receipt to this email. The receipt clearly shows that I purchased the ** from BidFTA and that it was sold to **** understand that Amazon takes theft seriously, and I appreciate your efforts to protect your customers. However, I am confident that this ** was not stolen. I have contacted BidFTA, and they have purchased the device that was returned to Amazon as part of a legitimate return process. They have also provided me with documentation to support this claim in my purchase receipt.Furthermore, I would like to emphasize that BidFTA is an authorized Amazon reseller. This means that the ** was originally sold by Amazon and then returned through a legitimate return process. Given BidFTA's status as an authorized reseller, it is highly unlikely that they would be able to acquire and sell stolen devices without being detected.This is what I explained to Amazon. They have claimed that I need to prove who purchased the original order.They have summarily rejected the fact that they sell to third parties returns and junk. The tracking of those items had to be work Amazon.To see the return and to see the selling to a third party. Secondly if they are pawning they junk onto consumers with the ability to make it worthless then they have victimized me in this process. All I want is to have the block of activation removed so that I can use the television. I didn't steal it. I don't deserve to be treated as a thief like I've been treated. I would like you to give me any information to assist getting this resolved. And finally I hope it's not a exercise in futility as a customer service agent said I should just throw this ** in the trash.

  Business Response

  Date: 01/01/2024

  Hello *****,
  
  I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
  
  Unfortunately, the device you have, has been reported lost or stolen. As a result, I'm unable to register the device to your ********************** account.
  
  If you have concerns about your purchase of this ******* device, please contact the seller BidFTA for warranty options or returns.
  
  Thanks for your understanding.
  
  I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  
  Najam
  Amazon.com
  ***********************************

• Initial Complaint

  Date:12/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a couple things from Amazon and then the tracking said it was out for delivery and it never showed on the 24th of this month. It is a Christmas gift. Now it says it wont be delivered until after the 29th. It must be sitting on the truck for a week or stolen.

  Customer Answer

  Date: 12/27/2023

  I ordered a couple things from Amazon and then the tracking said it was out for delivery and it never showed on the 24th of this month. It is a Christmas gift. Now it says it wont be delivered until after the 29th. It must be sitting on the truck for a week or stolen. Both items refund value of what was paid is $349 +$65.99=$414.99
  

  Business Response

  Date: 12/30/2023

  Hello *******,
  
  I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry to hear about the trouble you've had with your order.
  
  Thank you for bringing this to my attention. I can certainly understand why this is distressing.
  
  Could you please write back to us with the order ID so that I can investigate this further for you?
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,
  Priyanka
  Amazon.com

  Customer Answer

  Date: 01/04/2024

  Its one of the following attachments 

  Customer Answer

  Date: 01/04/2024

  Its one of the following attachments 

  Business Response

  Date: 02/23/2024

  Hello *******,
  
  I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I hope this email finds you well. Thank you for writing back to us.
  
  I've reviewed all 4 orders provided in the images, and see that the only item that hasn't been marked as delivered is the TheraGun Pro Handheld Deep Tissue Massage Gun - Bluetooth Percussion Massage Gun & Personal Massager for Pain Relief & Circulation in Neck, Back, Leg, Shoulder and Body (Black - 4th Gen) from Order ID: *******************.
  
  Status:    Package is returning to seller.
  
  I truly understand any frustration this may have caused. Despite our best efforts to provide 100% on time order fulfillment, there are rare situations outside of our control that can impact our ability to deliver on that guarantee - such as issues related to weather, transportation , inventory , or operational; as was the case here. I do see we notified you via email on Monday, January 8, 2024 at 2:39 PM (PST), once we were aware, confirming the refund and reason.
  
  I've also verified that a full refund was issued for the item on Monday, January 8, 2024 at 11:28 AM (PST), back to your original payment method:
  Refund Details:
  Items
  1 x TheraGun Pro Handheld Deep Tissue Massage Gun - Bluetooth Percussion Massage Gun & Personal Massager for Pain Relief & Circulation in Neck, Back, Leg, Shoulder and Body (Black - 4th Gen)
  Amount(s)
  Principal: $349.00
  Tax: $27.92
  Total:$376.92
  
  Though I regret the series of events that led to you receiving this email, I'm grateful for the opportunity to have heard your story and shared your feedback. We look forward to serving you again - and serving you better - next time.

  Best regards,
  Priyanka
  Amazon.com

• Initial Complaint

  Date:12/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  placed order for wet/dry polishing paper on Nov 30, 2023 for $11.65. The first package was severely late and when conacted them got lots of excuses but no answers as to where the package was until someone addmitted it was lost and they were sending another out and would be delieverd no later than Dec. 22, 2023. I called today because item was not delivered as wasn't even shipped yet. More excuses followed and no answers as to when or IF we would ever see item. Tired of calling and calling with no answers nor explinations. Not willing to get any help from company and tired of waiting.

  Business Response

  Date: 12/27/2023

  Hello *******,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I am so sorry to hear of the issue you have shared with us regarding the delay of delivery of your order Zona ****** 3M Wet/Dry Polishing Paper, 8-1/2-Inch X.
  
  I've forwarded this feedback to the appropriate team for further review on it. That team will investigate and take action on this issue.
  
  Upon checking I see that the estimated delivery date for the replacement item is Thursday, December 28, 2023.  I'd request you to wait till the estimated delivery date, the item will be delivered by then.
  
  However If you no longer want to wait, please let us know and we will issue the refund for this item.
  
  Your patience and understanding are greatly appreciated.

  Regards,

  Pratap

• Initial Complaint

  Date:12/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Christmas Tree from Amazon that was listed as a 5 year ********* Amazon transfers the warranty to the seller after 1 year and the seller only honors 3 years max ********* Amazon falsely put a warranty for a shorter tree directly on the item page.

  Business Response

  Date: 12/28/2023

  Hello ******,
  
  I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your complaint, unfortunately I'm unable to locate the order number you are referring to.
  
  Please share the order number with us so that we can review the issue and assist you further.
  
  Rest assured, once we receive the complete information we will address the issue as soon as possible.
  
  We look forward to seeing you again soon.
  
  Regards,
  
  Harasankar.M
  Amazon.com
  *****************************

  Customer Answer

  Date: 12/28/2023

  Order# ***-1677886-2185061
  

  Business Response

  Date: 12/30/2023

  Hello ******,
  
  I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for sharing the order number with us. I understand your concern regarding the warranty.
  
  Upon checking I see that the warranty is provided by the manufacturer. We request you to reach out to the manufacturer in this matter.
  
  Most manufacturers list contact information online. You may want to try doing a web search to find National Tree's phone number or website.
  
  Thank you for your patience and understanding. We look forward to seeing you again soon.
  
  Regards,
  
  Harasankar.M
  Amazon.com
  *****************************

  Customer Answer

  Date: 01/04/2024

   
  Complaint: 21059380
  
  I am rejecting this response because: I have contacted the company, their warranty does not match the warranty that was listed under the item on Amazons page when purchased. They do not have a 5 year warranty like was listed under warranty when the item was purchased and is still listed this way under the item. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was wrongfully banned on Amazon. I am a loyal prime member. After reviewing wig and being denied of the review being posted, I try to rewrite my review and I receive We apologize but Amazon is not accepting reviews on this product from this account. If you would like to contact us about this decision, please email community-****************************** I have emailed help for Amazon multiple times with no reply. This is unnacceptable. Ive had over 15+ reviews successfully posted live and spent thousands of dollars on Amazon, now I am banned and cannot leave reviews. This is very disappointing

  Business Response

  Date: 12/27/2023

  Hello,

  We have reviewed the Customer's account and determined that their account and their reviewing privileges are still active, and they are able to post reviews.
  

  We are unable to provide information on our investigation methods.