Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,624 total complaints in the last 3 years.
22,091 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Echo Connect is a device that allows customers to connect to their phone to ***** in order to allow them to verbally dial phone numbers from their contact list. Used largely by the elderly to call Emergency Services. Amazon discontinued this device upon introducing Emergency Assist.I purchased two Echo Connects on December 1 2019 Order # ***-8996076-0941041 which are both operational but my attempts to configure them for my aging in place Aunt and Mother were unsuccessful. Recently I discovered that Amazon removed support thus preventing me from connecting them however customers that were able to connect them have been grandfathered in.I've contacted Amazon on this issue at least 10 times and each time I get an agent that is unfamiliar with the device and the situation.
Business Response
Date: 01/03/2024
Hello *****,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order #***-8996076-0941041. It is certainly not what we expect our customers to go through.

To help you with this issue , I've partnered with our internal team and as per the update from the team ,I see the we're unable to fulfill the resolution you've requested. .

However , The team can help you with refund on the order or issue a gift card for the amount of the order.

The refund or the gift card will be issued as soon as I receive confirmation from you.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Initial Complaint
Date:12/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item on Amazon.com on September 24, 2023 ($179.30), and it arrived on October 12, 2023. I initiated a return within a few days of receiving it because the item was a very poor quality and too small. The seller contacted me on October 26, 2023 to say they would provide a US address. The item stated FREE RETURNS, so I requested a prepaid return label. On November 1, 2023, they stated they would not send a prepaid shipping label, that I could ship it back at my own expense, and then they would refund the money for the shipping along with the refund for the item when they received it. I was uncomfortable with this, as my communications with them made it clear they were not going to be honest to work with. I checked with *** to find out how much it would be to ship and sent them the cost ($22.54), requesting the amount in advance to avoid losing more money on this item. They continued to refuse. I contacted Amazon, who would not help but assured me I would be refunded the money for the shipping and the item. With no other options, I shipped the item on November 18, 2023 via *** and sent the seller the receipt with tracking info. Since then, I have been arguing with them and with Amazon about receiving my refund. Neither is willing to help me. Amazon has "filed a claim" against the seller at least three time. I have spoken to them on at least 6 different occasions. Each time I'm told it will be resolved in 24 hours or **** days. Each time nothing happens and I have to contact them again, only to be told again it will be resolved in one of those time frames. I reached out again today and spoke to as many people as possible and was yet again told "24 hours". At this point, I am convinced that both this seller and Amazon are actively engaged in this scam. I just want the refund for the item I have already sent back to them. I'm not sure who else to talk to in order to get help with this.
Customer Answer
Date: 01/01/2024
Hello,

Thank you for your prompt response to this complaint. Amazon has informed me that they have begun processing the refund for the original item but have told me to reach out to the seller for the refund of the shipping fee ($22.54). This is not a resolution to this issue, as the seller has been unhelpful and unwilling to assist throughout this entire process. Each time I have spoken to someone in Amazon ***************** they have assured me that this shipping fee would also be refunded, as this was supposed to be a Free Return item. For them to now push me back to the seller is blatant dishonesty yet again.

I have replied to Amazon that this resolution is unacceptable and that I still expect them to provide this refund, as stated and promised.

Thank you for your help with this situation.

***************************

Business Response
Date: 01/01/2024
Hello ******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order ending in #****. It is certainly not what we expect our customers to go through.

Upon reviewing, I can confirm that a refund of $179.30 was issued on Sunday, December 31, 2023 to original payment method.

The refund will be processed by your bank in 3 to 5 business days.

For refund against return costs, I would suggest you to contact the seller using this link:

*******************************************************************

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Initial Complaint
Date:12/31/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon just lock my account yesterday after I used the giftcard that I received from my friend. With this time, I still have Amazon balance on my account and few shipped orders that I'm waiting. They charged and deduct all of that to my Amazon balance. While waiting on it, my friend gave me a gift (******* gift card) which is worth $200. So I link it into my account. After that they lock my account and put on hold to it. They want me to send proof of account and few things that only owner can have to. I send it to them, then get declined. For the 2nd time they ask a receipt or proof of purchase of the item. So I sent it to them again, then 1day later they emailed me that they are closing my account. And it's like I couldn't do something about it. Since they said, (Due to the proprietary nature of our business, we are unable to discuss other accounts with you.)I will attached all the images and screenshot from my account, email from ********************** and everything. Please help me out since its kinda annoying. They just got my money like that. Like a thief! I still have Amazon balance on my account when they closed it.
Business Response
Date: 01/24/2024
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 1/24/2024 confirming account reinstatement.

Sincerely,
Amazon.com
Customer Answer
Date: 01/26/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ********
Initial Complaint
Date:12/31/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint against Amazon KDP regarding the termination of my account, which they claim is due to a violation of their Terms and Conditions. Specifically, they allege that I have multiple accounts, which is not accurate. Additionally, they assert that my account is related to another account terminated for violations of Content Guidelines, a claim that I vehemently deny and have found to be false.I have submitted several appeals and made multiple attempts to communicate with Amazon KDP to resolve this issue. Despite my efforts, they have not provided any information about the alleged related account, making it challenging for me to address the accusation properly. I want to emphasize that I neither own nor operate any other KDP account and have no partnerships with any other KDP sellers.The termination of my KDP account appears to be a mistake, and Amazon KDP has not made a sincere effort to work with me in resolving this matter. Furthermore, they are withholding funds from my earned royalties. I believe that my dispute is valid, and I am seeking assistance from the Better Business Bureau to prompt a fair and prompt resolution, including the reactivation of my KDP account.I request your assistance in mediating a resolution with Amazon KDP and facilitating the reactivation of my account (*****************************).I appreciate your attention to this matter and look forward to a timely resolution.
Business Response
Date: 01/10/2024
On 01/01, the Executive Customer Relations team reviewed the termination appeal from **************. The termination was trigger due to multiple accounts from the publisher which is against KDP terms and conditions that were accepted by the publisher when the account was created. The appeal was reviewed twice on 9/27/2023 and 01/03/2024 and confirmed the violation, therefore, on 1/03 we reaffirmed the uphold on the decision..
Customer Answer
Date: 01/12/2024

Complaint: 21070948

I am rejecting this response because:
In Amazon's communication, it was stated that my account termination was triggered due to having multiple accounts, a claim I vehemently deny. I would like to emphasize that I have only ever operated a single account on ***, and there has been no disclosure or clarification regarding the alleged multiple accounts that led to the termination. This lack of specific information not only makes it challenging for me to address the issue but also raises concerns about the accuracy and fairness of the decision.
Furthermore, I find it deeply concerning that the termination was upheld without providing me with adequate details or an opportunity to rectify any potential misunderstanding. Transparency and clear communication are essential elements of a fair and ethical business practice, and I believe I am *********** know the specifics of the alleged violation to defend my case properly.

I firmly assert that the termination of my *** account is based on false allegations, and I request a thorough review of my case, including a disclosure of the related account(s) in question. This would enable me to address any potential issues and demonstrate my compliance with the *** terms and conditions. I am confident that a more detailed examination will reveal that my account was terminated in error.

Moreover, I urge Amazon to release the earned royalties that are currently being withheld from my account. As an author and a valued participant in the *** program, I deserve fair treatment and access to the royalties rightfully earned through my work. Withholding these funds only adds to the unjust repercussions of the account termination.

I appreciate your prompt attention to this matter and request a comprehensive and transparent review of my case. I am hopeful that, upon reevaluation, Amazon will acknowledge the error in terminating my account and take the necessary steps to reinstate it. I look forward to a fair resolution that upholds the principles of fairness, accountability, and communication.

Thank you for your understanding and cooperation.

Sincerely,
***********************
Initial Complaint
Date:12/31/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order date Dec 8, 2023 Order #***-7484101-0085058 Order total $15.13 (1 item)Amazon.com I placed the order on Dec 8 and received an incorrect item on Dec 9 I initiated a return and it was picked up on Dec 10. Amazon.com received the return on Dec 13 and still has not issued a refund. I contacted customer service on Dec 29 and they say they require me to send them a photo of my government ID. I believe this violates my rights and they should not be able to ask for my ID just to issue a refund.
Business Response
Date: 01/01/2024
Hello *****,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order ending in #****. It is certainly not what we expect our customers to go through.

Upon reviewing, I see that the return authorisation was created on Saturday, December 9, 2023. Once an item is returned, it can take upto 30 days to process the return and issue a refund.

As soon as return is verified and processed, a full refund will be issued against the order.

For more information on Return policies, you can view our website Help page using this link:

**********************************************************************************************************************************************

For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.

Please rest assured that any information provided by you, is handled according to our Privacy policy.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 01/05/2024

Complaint: 21070932

I am rejecting this response because:
It is illegal to require ID for a return and refund.
Sincerely,

*********************
Initial Complaint
Date:12/31/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB!We have an urgent issue connected with wrong dimensions of the item with the **** B00MZD6MIE. Before we had correct dimensions, but suddenly they changed without any reason. We did not change product packaging, the item is exactly the same. For sure, we sent a request to the responsible Team to re-measure the item with the **** B00MZD6MIE (the case ID is ***********).We asked the responsible Team to put in order a type of delivery (the correct type of delivery is *************** and an amount of FBA fee, which we are obliged to pay. In addition, for evidence to demonstrate which measurements are correct, we attached photos of the item with the **** B00MZD6MIE in the case. The photos are exactly the same like we attach to this complaint. But the Team measured the item with the **** B00MZD6MIE incorrectly! The main problem is related to the length of the item, it is measured fully incorrect!We want to ask you to help us with this issue and send a request to Amazon to make dimensions of the item with the **** B00MZD6MIE correct like in the photos attached.Sincerely,Progressive AP ***
Business Response
Date: 01/05/2024
ASIN: B00MZD6MIE has been measured at the Amazon fulfillment Center and the dementions of the product have been set as:
* Length: **** INCHES
* Width: 10 INCHES
* Height: 1 INCHES
* Weight: **** POUNDS

the measurement sensors that capture dimensions in our fulfillment centers will evaluate packaging edge-to-edge, including loose polybag and protruding handles. To minimize the dimensions of deformable packaging, ensure that the packaging does not exhibit loose material by using methods such as tight-fitting or vacuum-sealed polybags, or taped flaps, so that the dimensions of the same item packages are as similar to each other as possible.

More information about this process can be found on the help page below:
********************************************************************************
Customer Answer
Date: 01/11/2024

Complaint: 21070857

I am rejecting this response because:

Please note that for a very long time there were correct measurements of the product on the listing and we did not encounter any problems. The measurements were much lower, and the type of delivery was a large standard, we agreed with everything. Now we see that there have been significant changes, although we have not changed anything, the packaging of the product is absolutely the same. For evidence to demonstrate which measurements are correct, we attached photos of the item with the **** B00MZD6MIE where you can see the correct results that we had before on the listing. We are sure that the results of product measurements should be maximum as follows: ***** x **** x **** inches.

Sincerely,

************
Initial Complaint
Date:12/31/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item (computer) from Amazon on November 24th, 2023, and received it on the 29th. Due to it being a holiday gift, it was not opened until December 6th, and the item was found to be defective. I immediately (same day) initiated a return of the item. The item was then taken to *** on the 7th of December (the next day) for its return to Amazon. The return was delayed in shipment (reasons unknown); however, Amazon did receive the return on the 12th of December 2023.Amazon acknowledged the return* (*** tracking verifies this) and the refund tracker showed that a refund would be issued on the 28th of December. This date was quicker than the 30 days allowed by Amazon but still longer than ever having to wait for a refund in the past. I awaited the 28th only then to have the refund date pushed out to the 31st of December. (* ******** when using the automated refund tracker, it will show that they are still waiting to receive the return even though it shows they have in fact already received it.)I contacted Amazon customer service on the 28th to inquire why the return date had now been pushed to the 31st. The representative apologized and stated that they had processed it at that moment and that I would see the refund in 2 to 4 hours. That time passed, and no return was issued.The next morning (today, December 29th), I contacted customer service again. I was told that once they received the item, a refund would be issued within 30 days. When I pointed out that they had received the item on the 12th, they then verified that it had been received after all. Regardless, however, I would need to wait 30 days and expect a refund by the 6th of January, 2024.I am fully aware that this new date that I am now being given is the ***************** Amazon's policy. My complaint is that they continue to push out the date, fraudulently given false information, and told that I need to "be patient" in receiving my refund.
Business Response
Date: 01/01/2024

Hello *****,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order ending in #****. It is certainly not what we expect our customers to go through.

Upon reviewing, I see that the return authorisation was created on Monday, October 30, 2023. Once an item is returned, it can take upto 30 days to process the return and issue a refund.

As soon as return is verified and processed, a full refund will be issued against the order.

For more information on Return policies, you can view our website Help page using this link:

**********************************************************************************************************************************************

Please rest assured that all the conversations pertaining to this query will be reviewed.

If your query wasn't handled efficiently or if any incorrect information was provided, we'll see that appropriate actions are taken to ensure our colleagues are coached accordingly.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 01/01/2024
I received a reply from Amazon, which appears to be a "canned" response. Within that communication, they quote a date of October 30, 2023, which does not apply to this case at all. I am attaching further documentation (screenshots) that illustrates their deceptive actions toward my inquiries.
The first image shows that as each refund date is reached, the date is pushed out further. First showing December 28th, then December 31, and now the latest of January 5th. From this pattern, it appears that they are purposefully stalling on this return.
The second attached image shows the *** tracking of said return and that the return was initiated on December 6th, not October 30th, as noted in their reply. **Ironically, if it had in fact been October 30th, it would have been more than 60 days.
The third image shows a customer service chat initiated on December 28th to inquire why the refund was not issued as the online refund tracker had previously shown and why the date was now the 31st. In the conversation, I was assured that the refund had been processed and would appear in my account within 2-4 hours.
The fourth image shows a customer service chat initiated on December 29th. In this communication, I am now inquiring why the refund that I was promsed the day before was still not appearing in my account. A complete turn-around of the information I was given. Not that a refund would be issued within 30 days but apparently at least 30 days.
Business Response
Date: 01/08/2024
Hello *****,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

To resolve this for you, I have issued a refund of $384.13 to original payment method.

The refunds are usually processed by banks within 3 to 5 business days.

I hope this helps.

Regards,

Najam
Amazon.com
*****************************
Customer Answer
Date: 01/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As of January 9th, ****, the amount in dispute has been credited to the appropriate bank account. I am confused, however, as to why it is listed as an "Account Adjustment" rather than a "Refund."

Sincerely,

*************************
Initial Complaint
Date:12/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I will provide links to both items if a more in depth description is needed. I made 2 purchases on 2 different days the Amazon.com website. 1st is the Vacuum Sealer Machine, Order# ***-7515124-8843407 and link ************************************************************************************ purchased on 11/03/2023, and the 2nd is the SteelSeries Rival 650 Wireless Gaming Mouse, the Order# ***-8406456-8613014 and link ************************************************************************************ was purchased on 11/12/2023. I paid $40.36 for the Vacuum Sealer Machine, and $61.08 for the SteelSeries Riva; 650 Gaming mouse. Before purchase, I check the return policy for both items and they fall under Amazon's 30 day return policy. This is a dispute on a refund I am owed from a month or so ago. I have successfully returned both items well within the timeframe of they're policy, and they received the items via *** (as I was instructed to ship through) in a timely manner. Amazon has confirmed they have received both items on 11/20/2023 and I re-read they're return policy just to double check. It states they it can take up to 30 days to issue your refund. I took a screen shot of when they state I'll receive my refund because the date had changed without me realizing it. After I realized it was well past the 30 day ***** I checked back only to see that they removed the date on which I should receive my refund. I contacted customer service and not only was I told to just wait more time, when I asked more questions the chat was ended by the representative abruptly. This has happened multiple times over the last couple of weeks regarding these items. Unfortunately I do not know how to save the live chats with Amazon customer service reps, but I believe they keep a record of them (not entirely sure, but hoping they do). I've dealt with similar situations, but this has become ridiculous and stressful. I am hoping I can receive my refund as soon as possible with your help.
Business Response
Date: 12/30/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the return refund of the order # ***-7515124-8843407 and for order # ***-8406456-8613014.

Upon checking, I see that we noticed abnormal activity on your account, we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

How will you verify my identity?
In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
*************************************************************

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

What happens when I submit my ** document?
We will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

What happens if I do not submit my ** document?
You may continue shopping on Amazon, but you will no longer be eligible for a refund on the order ***-8406456-8613014. Also, you will not be able to investigate this order issue further.

Request you to upload the ** details as requested by the concerned team so that we can help you with this.

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.
Customer Answer
Date: 01/01/2024

Complaint: 21070554

I am rejecting this response because: I am rejecting this response because: This isn't the first time Amazon has set up a situation in this manner with me. You use the abnormal or suspicious activity response when you fall behind the ***** but I've reached out SEVERAL times on these matters and all the customer care representatives either passed me off to the next representative, or ended the chat abruptly. So if you suspected some kind of abnormal activity on my account, the many representatives I've been in contact with over multiple returns could have at any time let me know of this said abnormal activity on my account. I have checked my cyber security, and at no point has there been a breech in my Amazon account, a difference in the way I make purchases, all locations pinged were legitimate, as well as all purchases made under my account were accounted for, so there has been no activity out of the ordinary. Nothing has changed in the way customer service has handled my issues, and respectively, I am not comfortable uploading my Identification information to any customer service teams that I have been transferred to many times but have been given the run around, or abruptly hung up on via live chat. If you can show proof of abnormal activity outside of all the marks I have checked off, then I will be more inclined, but seeing as I have already checked my activity history thoroughly, I do not see that happening, so I need to be refunded the original amount since I have already completed the return steps for both items.

Sincerely,

***************************
Initial Complaint
Date:12/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my deep dissatisfaction and frustration regarding the unwarranted suspension of our Amazon Business account immediately after our first order. Despite promptly providing all necessary documentation, such as our valid EIN verification and employment confirmation for *********************, our account remains suspended. Our registered company to Amazon Business is WholePrime LLC The automated responses received and the unreasonably protracted verification process, now stretching over eight days, are wholly unacceptable. This arbitrary suspension has not only disrupted our operations but also tarnished our trust in Amazon's commitment to its users.We demand the swift reactivation of our account, as we staunchly assert that no violations of Amazon's policies have occurred on our part. The lack of immediate resolution to this matter is not only inconvenient but also reflects poorly on Amazon's customer service.Your urgent attention to this issue is imperative, and we expect a prompt resolution that reflects the professionalism and integrity we anticipate from a service provider of Amazon's stature.Thank you for your immediate action.
Business Response
Date: 01/03/2024
Hello Alihan,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry to know your business account was suspended.
After careful consideration, we determined that we will not give your organization access to Amazon Business. We made this decision because our records indicate that this account is related to another Amazon or Amazon Business account that we closed.
When we made this decision, we closely examined your account and any related accounts. We also reviewed the order history on the related Amazon Business and Amazon.com accounts. For confidentiality reasons, we are unable to provide any further details about other Amazon accounts to you.
We appreciate your understanding and hope to seeing you soon.
Regards,
*******
Amazon.com
*****************************

Customer Answer
Date: 01/03/2024

Complaint: 21070403

I am rejecting this response because: I have no differet Amazon account. Please stop to write auto-replied message and reactive our business account please.

Sincerely,

*********************
Initial Complaint
Date:12/29/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Dec 28 2023 I went to Amazon.com to order a gift and I only wanted 1 mens turtleneck black. My debit card was charged 3 times for the shirt. I went to check out and swiped for 1 shirt. Theres a major problem with their website. The same issue occured again 2 weeks ago when I was ordering Christmas gifts. Im a Senior and Disabled I live on a fixed income. I contacted my bank ***** ***** to explain this too them. I need all my money put back on my debit card. Also I went to check on my order and it hasnt been shipped & I have no confirmation email or text from Amazon. I went to ***** ***** mobile banking to look at my account and it shows 3 shirts pending for $15.16 The shirt is suppose to be at my home Dec 30th. Being over charged 3tx for a turtleneck
Business Response
Date: 12/30/2023
Hello *******************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I understand your concern relating to the payment of your order GSTARI Men's Black Turtleneck Top.

I've verified that your order has been canceled and you have not been charged. When you place an order, we contact your bank for a purchase authorization to verify your Card but don't actually charge you until the order ships. Some banks may hold funds in your account for these authorizations even if the order is canceled. Orders from our Marketplace sellers may be charged at the time of purchase.

You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 12/30/2023

Complaint: 21070399

I am rejecting this response because: I only want #**********-9320227, there wwas a problem with Amazon website I swiped to order the turtleneck and looked at my bank account and there were 8 pending chages, 2 weeks ago the same issue occured. I did contact my bank regarding this issue. I noticed also the shirt is suppose to be delivered 12/30/23 and I never recieved a tracking number. I just want this to be resolved ASAP.
Thanks for your time.

Sincerely,

*******************************
Business Response
Date: 01/10/2024
Hello ********,

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We appreciate you taking the time to respond to us.

I've reviewed your correspondence and checked your order (XXXX0227) of Men's Turtleneck Top Slim Fit Solid Base Sweater. I've found that this order was shipped out of our fulfillment center via Amazon Logistics on time on December 29, 2023 to be delivered on the promised delivery date of December 30, 2023. An email confirmation about the same was sent on Friday, December 29, 2023 at 3:45 PM (PST) with subject "Your Amazon.com order of "Men's Turtleneck Top Slim..." has shipped!". The email also had option to track the order.

Upon checking the tracking TBA310838696140, the order shows delivered on December 30, 2023 1:25 PM. On January 4, you've also requested a return reporting that the Sweater was of wrong size.

Once the carrier has received your package, it can take up to 30 days for us to receive and process your return. Check on the status of your return by visiting:

**********************************************************

You can find information about returns and refunds by visiting: *******************************************

Regards,

*****
Amazon.com
*****************************

Customer Answer
Date: 01/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************

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