Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,621 total complaints in the last 3 years.
22,088 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/31/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon seller here (Merchant ID ***************** listing was attacked and falsely removed - ****** branded product B0CGTJ12Z9.My seller account now has a Product Authenticity Complaint even though it was made in error.Amazon stated I supplied "invalid" serial numbers but I did not.I sent documentation and purchase invoices as proof just like they requested to appeal the violation, but they STILL REFUSE to reinstate my listing. There is over $15k on the line here and I am an excellent seller with perfect history, yet Amazon refuses to correct their mistake.The product contains a QR code serial number, but the ********************** system apparently wanted the ***** number instead.They should make it clear what they want then. I submitted "SERIAL" but it turns out it should be "IMEI", don't punish me for your mistake!Even after providing the official purchase invoices from the ****** STORE (a real trillion dollar company), they still said my invoice can't be verified. That is completely false as I have provided all the required information they wanted.Please reinstate my listing immediately.
Customer Answer
Date: 01/05/2024
Withdraw complaint please. Its resolved
Initial Complaint
Date:12/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Breville Air Fryer from Amazon on December 9th 2023 for a total of $547.45. The Amazon order number is 111-0703434-3946646. It arrived later than expected so I no longer needed it when it arrived and I initiated a return and shipped it back to Amazon on December 11th via **** The *** tracking number for the return I shipped back is 1Z9758VX9046995720 which shows that Amazon received the returned item on December 13th.Amazon indicated on their website that my refund would be processed once they receive the item. The item was received by them on December 9th and as of December 29th they still have not refunded me. Their website initially indicated that I would be refunded by December 29th and on December 29th it changed to January 2nd. When I called Amazon **************** on December 29th they told me that I would have to send me a copy of my identification in order to investigate and process my refund. I believe requiring me to send them identification is a violation of my privacy and it was never mentioned when I purchased the item that it would be a requirement if I needed to return this item as they advertised easy and free returns.Amazon has the returned item but they are holding my refund hostage until I sent them a copy of my identification. Can you please help me get them to release my refund?
Business Response
Date: 01/02/2024
Hello ********,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for any inconvenience caused with the return refund process of the item returned from the order #***-0703434-3946646 and for requesting your ** to get the request reviewed.

I've reviewed the details of the return and see that the return is created with the estimated refund date of Wednesday, January 17, ****.

Once the carrier receives your return package, it can take a while to arrive at our *************** In most situations, returns are processed by Amazon within 14 - 30 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:

**************************************************************************************

If you don't hear from our ************** by January 17, ****, you may submit the ** as requested by our internal team to get the details of the return reviewed manually.
All personal information that you provide will be handled in accordance with our Privacy Notice.

To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

Please note that we are not able to take additional actions, including overriding their decisions for next steps.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:12/31/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dec 21st you're trying to tell me with an email confirmation from this morning that TWO puzzles were shipped BUT that's the night AMAZON locked me out of my account for "suspicious activity" and a $25 gift card was purchased (fraud) and a cancelation of 6x glade air fresheners. The email I received told me I was locked out of my account and all orders placed during this time were canceled. You took it upon yourselves to charge my MOM'S CREDIT CARD without her permission because it was the NEXT payment method on file. That's scamming and fraudulent activity alright but only on Amazon's part. WHEN IS THIS GOING TO STOP? WHEN IS BBB GOING TO STEP IN AND STOP THE INSIDE FRAUDULENT ACTIVITY AND SCAMMING? WHEN IS THE *** GOING TO HAVE TO GET INVOLVED TO STOP THIS? NO ONE AT AMAZON HAS THE SLIGHTEST CLUE AS TO WHAT'S GOING ON MINUS MY ACCOUNT IS "SUPRESSED" AND THEY CANNOT REFUND HER IMMEDIATELY FOR THE ***** THAT WAS NEVER PURCHASED! WHY? BECAUSE WE DIDN'T PURCHASE PER THE ACCOUNT SPECIALIST EVERYTHING WAS CANCELED DUE TO THE SUSPICIOUS ACTIVITY! I WANT THE COMPLIANCE DEPARTMENT AND THE FRAUDULENT DEPARTMENT TO STOP HIDING BEHIND EMAILS AND CALL ME PERSONALLY ABOUT WHAT'S GOING ON WITH MY ACCOUNT! THAT IS MY PERSONAL DATA AND CORPORATE DATA. IF YOU HAVE NOTHING TO HIDE WHY NOT CALL ME DIRECTLY? STOP IMMEDIATELY WITH THE AUTOMATED EMAILS. THERE'S NOTHING IN THEM. AGAIN MY PURCHASE HISTORY OF ORDERS WERE SUPPOSED TO HAVE BEEN RESTORED BY TODAY!!!! YOU'RE LIARS, SCAMMERS, AND AGAIN FRAUDULENT ACTIVITY IS COMING FROM BEHIND THE SCENES. IF IT WAS SOMEONE ON THE OUTSIDE I WOULD BE GETTING THE ***** BECAUSE I HAVE MY TWO FACTOR AUTHENTICATOR TURNED ON MEANING I GET THAT 6 DIGIT CODE BEFORE ANYONE CAN ACCESS MY ACCOUNT. IT'S TIME TO STOP THE THREAT AMAZON.COM IS DOING TO CUSTOMERS WITH MY SAME COMPLAINTS AND CONCERNS!!!! See all screenshots attached for proof. No reason to lie. Especially when documented by Amazon.com themselves!
Business Response
Date: 01/23/2024
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding your suppressed Amazon account and suppressed orders 112-2848974-6945049, 112-4882417-8131421 and 114-4638505-1422610.

I've escalated this issue to the appropriate team and received an update from them stating that your Amazon account has been restored and the above mentioned orders have been unsuppressed.

Thank you for your patience and understanding.
Regards,
Pratap
Customer Answer
Date: 01/24/2024

Complaint: 21075409

I am rejecting this response because: I have sent you screen shots of all the November and December transactions, purchases, that should be restored immediately in to my "Your Orders". You should be able to do this in a batch not by one order number at a time.

Sincerely,

*********************
Business Response
Date: 01/31/2024
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the suppressed orders on your Account.

I've reached out to the appropriate team and received an update from them stating that the order numbers of the November and December transactions that you have provided have been unsuppressed.

Thank you for your patience and understanding.

Regards,
Pratap
Customer Answer
Date: 01/31/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:12/31/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon.com deactivated my account for no obvious reasons. I have had this account for almost 10 years, and have been a paid prime member for years (still am). Losing access to my account so suddently has caused many inconveniences. I urge Amazon.com to investigate this matter and reconsider the decision.
Business Response
Date: 02/01/2024
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 02/01/2024.
Sincerely,
***
Amazon.com
Initial Complaint
Date:12/31/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is not refunding me for multiple orders that have been returned and confirmed received, unless I provide them with a form of **, which I have already provided months ago for a different order. The ** doesn't matter. They are still not refunding orders that have already been sent back to them. Yet they tell me that I'm still allowed to buy through them, but not seek out refunds for items sent back.
Business Response
Date: 01/02/2024
Hello,

I'******************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

Thanks for your understanding.
Customer Answer
Date: 01/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:12/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After having issues with 5 orders because of packages saying their delivered and they never where even after filing complaints to shipping companies Amazon closes my account for asking for too many refunds. I didn't know 5 was too many. I'd understand if there was 20 but it's only 5. I've made Amazon aware of this issue too of not getting some deliveries. It's not my fault my address doesn't register in even in Amazon delivery it doesn't. I was told by an Amazon driver my address is not in their system correctly on the map. It confuses them, same with other shipping companies. This is not my fault. Though Amazon has closed my account due to the fact and has banned me from their site. I'd like my account reopened because majority of my orders do arrive 98% of the time.
Business Response
Date: 01/25/2024
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 25/01/2024.

Sincerely,

****
Amazon.com
Customer Answer
Date: 01/25/2024

Complaint: 21075246

I am rejecting this response because: Due to the fact that their own employee delivery people have told me the reason why I've not gotten my orders at times was due to the fact my address was not showing up in their system, I guess is my fault. When I've complained to Amazon several times on this matter with no response. As well as other delivery services.

Sincerely,

*********************************
Initial Complaint
Date:12/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I purchased 3 items off Amazon website as followed : 1 - SWEETV Cubic Zirconia Bridal Earrings for Women Brides, ************************** Drop Earrings for Prom or Pageant 2- AiliFe Cubic Zirconia Choker Necklaces for Women and Girls, Sparkling Rhinestone White ****** Necklace Fake Diamond Chain for Bridal Wedding Bridesmaid 3- **** YA NA Fashion Women ************************** Evening Clutch Bag for Prom Cocktail Party Wedding Engagement I placed the order Dec 12 and it came Dec 14th 2023. Order total was 41.65$ Order number 114-6291674-9201019 The items were poor quality, so I decided that I wanted to start a return on Amazon and it made me follow all the prompts to set up a return to get a refund and I took a screenshot of all the ** codes. It had me show you PS so that they can return my items. Yesterday Dec. 28th, I went to **** and I returned all three items, and I have three receipts showing where are the items are getting returned back to & tracking( I will upload pics) I went on the Amazon website today to see if there was any update on the return and I go to my orders and its as if I had never started a return which I thought was very odd so I contacted customer service the first person decided to in the chat because I didnt understand quite fully what was going on but the 2nd & 3rd customer representative that I spoke to said that Amazon is requesting my ID for before they can process a refund that they are going to investigate and give me a decision whether or not theyre gonna refund me my money. I kept on trying to explain to them that I have already went through the return process and have already returned, and shipped the items back to Amazon, an was mentioning how that no one mentioned to me anywhere on Amazon website or email that I needed to submit my ID and I was explaining how this makes no sense because like they already have the items getting shipped back to them and they also have my money & need help with this
Business Response
Date: 01/01/2024
Hello Yezmenia,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

I understand your concern to about submitting Government issued identification proof for refunds.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders.

Amazon takes all security-related matters very seriously and your account security is our top priority.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.
Customer Answer
Date: 01/04/2024

Complaint: 21075097

I am rejecting this response because:
got a email response from Amazon saying that in order to move for that they needed my ** and that they have received my complaint from the better bureau business but a valid ** is needed. So I sent them a picture of my valid ** as they have requested and today I got a response saying that my ** is not valid and to submit a valid **. I am unsure of what they mean by my ** being not valid as the ** I have is a government issued ** through the *****************. It is not expired. It has my name and my full address and I am getting very annoyed over the situation as I feel like I am having to run through hoops with Amazon to get my refund for items o shipped out and I followed their instructions as asked. Amazon has pictures of my **, they have my money, They also have the products that I return back and shipped. They also have pictures of the *** receipts. I do not know what else more I can give them and I will be contacting my bank about the situation as this is unfair. And its been over a week.

Sincerely,

Yezmenia *******
Business Response
Date: 01/10/2024
Hello Yezmenia,

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've checked your ID proof and see that it is not a valid ID proof.

Please provide a valid ID proof to get your concern addressed.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.
Initial Complaint
Date:12/31/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an Apple Watch on Amazon via a 3rd party vendor on 11/29. I received magazines via ***** on 12/8 instead of a watch. Ive been told by Amazon and the seller that a refund would be made if I submitted an A to Z claim. The seller keeps sending a return label in response to my refund request which halts my refund claim after using the allotted time each time I note I need a refund. Amazon keeps saying they will review the request and the cycle continues. **************** just says that the A to Z claim team will help me. This has been going on for weeks and I never received the watch that cost me over $150 and this feels very much like fraud and Amazon has done nothing to help me.
Business Response
Date: 01/02/2024
Hello **********************************,

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry to know you've received wrong item. I apologize for the inconvenience caused.

In order for the team to process claim, as requested by seller you need to return the wrong items sent. Please note that we are not able to take additional actions, including overriding their decisions for next steps. Ive pasted their response below for your convenience:

--------------
Hello,

The seller sent you return instructions and a shipping label through our Buyer-************************* You can see this message in the Buyer-Seller Messages section of your ************** on Amazon.com ******************************************************************

We recommend following these best practices to be sure that the seller receives your package:
-- Include the order number and any return authorization number on or inside the package:
-- Insure the package.
-- Use signature confirmation.
-- Provide your return tracking number and ship receipt to the seller.
-- Ship items via **** when the seller's return address is a P.O. Box.

For more information about the A-to-z Guarantee policy, please refer to our help pages:
*****************************************************************************

Your A-to-z Guarantee claim has been temporarily withdrawn. If the return reaches the seller and you do not receive a refund, please use this link to let us know and we will investigate further: ******************************************************************************************

Thank you.
-------------

Hence, I request that you please return magazines received back to seller. Once you ship the item back, please share with the team the return tracking number and ship receipt to the seller by replying to above email so they can assist you further.

Note: If you need to pay for the return, please reach out to customer support team with the receipt.

We appreciate your understanding and hope to seeing you soon.
Regards,

*******
Amazon.com
*****************************

Customer Answer
Date: 01/09/2024
While the response received through your site did not resolve my issue, but just restated the message I had previously received from the seller for which I filed a complaint about.....I responded further via the Amazon claim process indicating my displeasure and feelings that this seller had been fraudulent with their site. As of 1/8/2024 Amazon had initiated a full refund to me. Therefore, this claim was resolved by Amazon.
Initial Complaint
Date:12/31/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 boxes of green tea (total of 200 tea bags). The item is going to expire in 3 weeks, I was sold 200 bags of tea that is going to expire in 3 weeks and that is unacceptable. I understand that this item is considered non-returnable but I was essentially sold garbage, I have spoken to amazon and they don't want to refund my money. I went through their messaging system, emailed them a photo, and even spoke to someone over the phone (who ended up hanging up on me because they said they "cannot discuss this matter any further". It really is absolutely ridiculous to sell someone anything in such a large quantity like that, that is going to expire in a matter of weeks. It is not okay.
Customer Answer
Date: 01/01/2024
Hello, I had sent a message yesterday regarding this complaint but the seller who sold me the item through Amazon ended up refunding me directly. Since I have now been refunded would it be possible to stop the complaint?
Thank you
Business Response
Date: 01/03/2024

Hello ******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

I've checked and see that we've issued a refund of $38.97 to your original payment method. I request you to wait 3-5 business days for the amount to reflect.

As it is non returnable item, there is no need of returning the item.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.
Customer Answer
Date: 01/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:12/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 3-D printer on December 18, 2023 through Amazon. When purchasing this item there was a $70 coupon and it was stated that it would arrive at my home no later than December 23, 2023. On December 23 I was home all day and Amazon delivered packages to my home twice neither time what is the 3-D printer delivered in the evening hours of December 23 I noticed that it had changed showing that the delivery date was updated to no later than December 27. I called Amazon to locate my package and even offered to drive the 45 minutes to the distribution center to pick up the package because I needed it for Christmas morning to give to my children for Christmas, Amazon told me that that was not an option. I was just going to have to wait till December 27. If it did not arrive at that time I could call them back my husband and I had to scramble and December 24 and run out and buy new presents for our children. They had presents to open on Christmas morning since I have younger kids they needed something physical to open on December 27 I called Amazon again to inquire about my package because there was been no update. They said that I needed to continue to wait and it would hopefully arrive by the end of the day when I was inquiring some more I was hung up on by Amazon on December 29. The package is still not arrived and it was updated that it was now running late with no arrival date I contacted Amazon on December 29 inquiring about getting a replacement for my 3-D printer. They said we could refund my money or get a replacement I said I wanted a replacement & a refund was not an option because of the $70 coupon I used to purchase it. I was sent an incident email to complete, I completed an incident email that was given to me and stated again I wanted a replacement. I was then informed I was getting a refund via email I called multiple times after getting that email to get a resolution and was hung up on multiple times.
Business Response
Date: 01/01/2024
Hello *******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

I understand you've not received your order and need a replacement for it.

I've checked and see that as we're unable to replace the item, we've issued a refund of $370.99 to your original payment method. I request you to wait 3-5 business days for the amount to reflect. Also, promotional credit is one time use only, hence we're unable to issue promotional credit for it.

If you still need the item, please place a new order for it.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.

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