Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,835 total complaints in the last 3 years.
21,952 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They received my return almost 4 weeks ago and have still not refunded me. The funny part about this is there were 2 items in this return box, 1 item was refunded right away the other has still not been refunded. I wish they would stop play games with people's hard earned money.Tracking # 1Z6E55409068607090 ORDER # ***-8919585-9382659 Item name WD_Black 1TB C50 Expansion Card, Officially Licensed for Xbox - Quick Resume - *********** with Series X|S - WDBMPH0010BNC-WCSN
Business Response
Date: 01/15/2024
Hello Cas,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your return from Order ID: *******************.

Upon reviewing the details, I can confirm that a full refund was issued on Saturday, January 6, **** at 7:01 PM (PST), back to your original payment method.

Refund Details:
Items
1 x WD_Black 1TB C50 Storage Expansion Card for Xbox Series X|S - Quick Resume - Plug & Play - WDBMPH0010BNC-WCSN
Amount(s)
Shipping: $0.75
Tax: $0.00
Promotion Adjustments#1: $-0.75
Tax: $0.00
Principal: $124.98
Tax: $6.87
Total:$131.85

Since $35.29 was paid for via Amazon gift card balance, it's been refunded back in the form of gift card balance.

The remaining $96.56 should reflect in your debit card statement within **** business days of that date, as this depends on the processing speed of your bank.

I hope this helps. We look forward to hearing from you again.
Best regards,
Priyanka
Amazon.com
Initial Complaint
Date:12/31/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was ordering through Amazon and then cancelled my order, got an email stating that my order was cancelled then about 6 hours later a business (Forscemelted) that one of the products on the cancelled order took money from my account without my authorization and I have called Amazon twice about this and I get the same thing repeated to mewe have to reach out to the seller and the seller will contact you in ***** hours and if they dont then we will issue you a refund and you can keep the product, the company did email me stating the product was already sent which was supposed to be here by 12/29/23. I did not authorize this and I am very upset. Well its been a week and I just called Amazon again and yes, the same thing is being said to me. I told them I was filing a complaint with BBB and hung up.
Business Response
Date: 01/02/2024
Hello *******,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with order#***-5602584-2041025

As a one time exception, I can help you with the refund in the form of Amazon gift card balance.

I hope this helps, request you to confirm by replying on this email about the aforementioned refund.

Thank you for being a valuable customer to **********************.

Regards,

*****************************.
Customer Answer
Date: 01/03/2024
I received an email from Amazon for a refund to be placed on an Amazon gift card. They took from my bank account which is cash so I want refunded in cash. The gift card is UNACCEPTABLE. Thank you.
Business Response
Date: 01/09/2024
Hello *****,

Thank you for writing back to us. I've provided the BBB with a copy of this message.

A refund of $5.25 is processed to your original payment method on order#***-5602584-2041025 and it will reflect in 3-5 business days on your account.

Thank you for being a prime member.

Regards,
******************************
Customer Answer
Date: 01/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:12/31/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order a this item from Amazon order number 114-0724398-0405056. Container of pretzels was not sealed in any way. Lid was off and pretzels crushed all in the box. This is a health and safety issue that anyone can get into food container that is unsealed. Request refund
Business Response
Date: 01/01/2024
Hello *****,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn that you received the item in that condition. I understand how upsetting it can be.

To resolve this for you, I have issued a refund of ***** to the original payment method.

The refunds are usually processed by bank within 3 to 5 business days.

Please be assured that we have taken your feedback and we are constantly working to ensure we provide you with accurate service.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Initial Complaint
Date:12/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is Vonedward ****** and on or a Dec 4th 2023 I placed an order for a ******* Galaxy Tab S8+ on a monthly payment plan of $120 a month, the order number is ORDER # ***-8501494-4372268. I was not happy with the item so I requested a refund on Dec 7th, I made a mistake and select the option that says "Received extra item I didn't buy" so I canceled the return request and crated a new return request. I then called the Amazon ***** number and told the agent that I had made a mistake when requesting a refund and that the Item I'm sending back is NOT an extra item. The customer service agent told me to make a third return return request and to select "inaccurate website description" for the reason for my return and to give the item to the first *** driver that comes too my door. I gave the package to *** on Dec 7th and I received the tracking number #***************** from ***. I then called Amazon customer service again and gave them the *** Tracking number and I was told that my refund would be processed once the Item was inspected at the amazon return center. On Dec 28th I was sent a email from Amazon that says the fallowing "We have accepted your return request. As this item was sent to you in addition to the original order by mistake, we'll not issue a refund for this return. Thank you for returning the item." I have uploaded this email as a supporting document to this BBB complaint. In summery the Item returned to Amazon was NOT an extra Item! An mistake was made when selecting the reason for the return and I do not have the Item I paid $183 for and I'm facing monthly charge $120 for this same item. I returned the Item on Dec 7th please process my refund or I will file a law suite for financial and emotional damage. I've done everything I can to resolve this issue, at this point Amazon is stealing from me.
Business Response
Date: 01/02/2024
Hello Vonedward,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with refund on Order ID: *******************

Once the product is returned, it may take up to 30 days from the date of return for us to issue a refund.

Here in this case refund for the order will be processed by Sunday, January 14, ****, hope this information helps.

Thank you for being a valuable customer to **********************.

Regards,

*****************************.
Initial Complaint
Date:12/31/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been having an issue with Amazon not delivering my package to my doorstep. I was told that my package was delivered, but the photo in the email I received is not my apartment. Amazon was contacted about this and said they would look into this. However, the Amazon delivery drivers need to deliver my packages to the correct address. I cannot get an answer from Amazon as to where is my actual package because it is not at my door.This has happened multiple times in recent months and needs to stop.
Business Response
Date: 01/02/2024
Hello ***,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with delivery of your order#***-6335521-3253004

We have issued a replacement Order ID: ******************* and we will take a ***** feedback to mitigate such instances in future.

Thank you for being a valuable customer to **********************.

Regards,

*****************************.
Customer Answer
Date: 01/07/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
In addition, I have received a replacement package for my order.

Sincerely,

*******************
Initial Complaint
Date:12/31/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered from Amazon.com and received a damaged product on December 13, 2023, as follows:Order# ***-5677506-9173068 Item BetterBody Foods Organic Coconut Palm Sugar $7.44 Upon receiving it, I found the item completely damaged in the package leaving a total mess (this is sugar) and contacted Amazon customer service. The item was very poorly packaged without adequate cushioning / bubble wrap.At this time and in order to receive a replacement, Amazon instructed me to upload a copy of my license into a portal which they emailed to me. I did so.Having received no replacement or refund as of 12/22/23, I again reached out to Amazon customer service by replying to their previous email. They provided no response.I followed up again on 12/29/23 having received no response. On 12/30/23 I received a reply stating that I need to provide a photo of the damaged product.Having received the damaged product 17 days ago, and it being a food item (sugar) that was a completely unusable mess, I discarded it. I was never informed it needed to be photographed until 17 days from the date I initially contacted them.They now refuse to refund or replace the item.
Business Response
Date: 01/01/2024
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-5677506-9173068 regarding refund for the item which you received in damaged condition.

In order to resolve the issue I've issued $7.44 refund to your account level gift card balance.

The current gift card balance on your account is $26.22. You can view your balance and usage history in Your Account here:

*************************************************

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 01/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:12/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon team,I am turning to you since the seller performance team turned down my documents without grounds, and the option to call the Amazon health team does not work.My German account(Merchant token is A2JN9XR6O4CSZD, email is *************************** has been suspended, and I was requested to send a business license or utility bill. I provided both of the documents. All the documents meet Amazon SIV requirements. Besides, I explained in detail how to check the authenticity of the documents. However, my submissions have been rejected time and again. Therefore, I genuinely ask you to review my documents again and reactivate my account.Please be advised that you can check the authenticity of my business license by clicking (***********************************************) this is the official Estonian register that shows my company information that fully matches with information in my Seller Central and the documents I submitted earlier.I attached the following documents:1) Business license 2) Internet bill ** you need any additional information, please let me know.Best regards *************************************
Business Response
Date: 01/01/2024
Hello,
The email address through which this complaint was raised, ************************* , is associated with an Amazon account registered in the Amazon DE - ******* store.

We recommend that the seller sends information about this complaint to Amazon through the channels offered to the seller via email or through the sellers Account Health Dashboard in Seller Central.
Thanks,

The Amazon Seller Performance Team

Customer Answer
Date: 01/02/2024

Complaint: 21076747

I am rejecting this response because: The seller performance team turned down my documents without grounds, and the option to call the Amazon health team does not work.So i have no option to find out what i should do to reactivate my account.
Please transfer my issue to the appropriate team and ask them to review my documents

Sincerely,

*************************************
Initial Complaint
Date:12/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Zooba 50 elevated outdoor dog bed as a Christmas present for my son, on October 8, 2023, order 113-4582812-1375414. When my son opened it to assemble it, December 29th, parts were missing. I contacted Amazon who could do nothing to resolve this issue as it was past their 60 day return window. After explaining I didnt open the box due to it being a present, no resolution still. In my book, thats stealing. I have a product that cannot be used because the major piece is missing that supports the frame. Therefore, its useless. Their return policy is not appropriate, especially when the item is brand new. I have been a loyal customer for over 10 years and they simply did not care. Keep in mind, I had just received a Legendary Whitetail flannel jacket from Amazon that same day in which there was absolutely no packaging. It arrived in the clear cellophane from the vendor with a shipping label stuck on the front of it. They have contracts with vendors, yet they will not compensate for the dog bed, send the missing parts, pay for a return shipping label, absolutely nothing. Now I have to pay to dispose of the item because its useless. Amazon does not and will not consider the situation or understand the holiday season does warrant exceptions when ordering a product versus when its opened. I shouldnt have to inspect everything that is ordered if they stood by their guarantee. Again, streaming from consumers. The supervisor I spoke to gave me an email address that I could send photos to and it simply bounced back that it was not a legitimate email address by Amazon. Buy somewhere local because big companies like Amazon do not care about their customers. Bottom line, its all about profit and they will not accept taking any losses. They have contracts, they need to use them properly! I reordered the item because maybe if I receive two half shipments, it will make one whole!! I felt I had no choice as it was a gift.
Business Response
Date: 01/01/2024
Hello ***,

I'm **********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order ending in #****. It is certainly not what we expect our customers to go through.

I understand that you wish to return the item as some of the parts were missing from the package. However, since the return window expired on November 11, 2023, were unable to help you in returning this item.

We have taken your feedback regarding the packaging of your order for Legendary Whitetail Flannel Jacket.

Please be assured that we are constantly working on bringing improvements to ensure we provide you with accurate service.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Initial Complaint
Date:12/31/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In purchased a product that was delivered 12/30. It was damaged. The Repellent was open, the packaging was wet...most of it seeped out.I contacted the chat line and was told I had to wait 48 hours for someone to get back to me to return or replace.I also received an email stating there was suspicious activity and I needed to upload a government issued ID to confirm who I am...that is a lie.They continue to play games.
Business Response
Date: 01/05/2024
Hello *****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:12/31/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May ********** account has been suspended after a failed verification call that lasted 5 minutes. The reason seems to revolve around who attended the call.NCMA *** is a partnership with equal ownership between ************************* and ***********************. I, ******,registered the Seller Central account. I was unavailable to take the call at the time Amazon offered. It should have been no problem for my business partner, ****, to conduct the call.Instead, the individual attending the call asked for Marks ID and then closed the meeting. We were under the assumption that all our business documents would be reviewed to verify our business but that didnt happen. If they had, they would have seen **** as a full partner and authorized to meet with Amazon.After the call, we received the message we were unable to verify your identity and the documents you provided via video call and our account was suspended. What documents, Marks ID? How can they verify documents they didnt even ask for?Ive contacted Amazon several times to provide proof that both of us own the business and request a new call that both **** and I will attend. My requests have gone unanswered. Even a call to Amazons Account Health Support team resulted in being informed I am not allowed another meeting and I am out of luck.This makes no sense. Does Amazon have any oversight of these video calls or is this one 5-minute conversation the end all be all of Amazons ability to verify identity?************************* NCMA *** Merchant Token: A206UJ3URHPX7E
Business Response
Date: 01/02/2024
Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;
If you have questions about our policies or the required information, you can contact us:
***********************************************************;

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************

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