Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,555 total complaints in the last 3 years.
22,040 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/31/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/27/2023 I redeemed a $50 gift card and it was erroneously applied to the wrong Amazon account. When contacting customer service via chat, I was told to purchase another $50 to send to myself to redeem onto the correct account and I would be refunded the $50 for my troubles. When doing so, the gift card became null and void with the refund. I was transferred to several representatives before talking to a manager who said nothing could be done and that the original representative could issued the money back onto the gift card but since $0.15 was used they could no longer do that and I would just have to use the money on the account it was on. The manager hung up on me and when calling again a supervisor told me managers do not get on the phone and what the previous supervisor told me was not true and the could not reissue the gift card even if it hadnt been used and offered zero solution to the problem.
Business Response
Date: 01/03/2024
Hello *******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Firstly, please accept my sincere apologies for any inconvenience caused by this situation.

I understand you want to redeem the gift card that you initially purchased into the correct account, however it was redeemed into your account.

I've checked and see that you've already redeemed the $50 gift card into your account. Also, I see you've used this amount to place an order for the items.

Regarding the $50 gift card that you purchased later:

I see we've issued a refund of $50.00 to your original payment method. I request you to wait 3-5 business days for the amount to reflect.

As we've refunded the gift card that you purchased, it will no longer be valid and can't be redeemed.

In this case, as we've already refunded, if you still need the gift card, I'd request you to place a new order for it.

Also, I've forwarded your feedback to our appropriate team. Your comments and suggestions will help us improve our store and offer better service to our customers.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.
Customer Answer
Date: 01/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:12/31/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
December 26, 2023 a Christmas present that I got my son did not work properly, it was ordered in October 2023, through Amazon. I contacted the seller starfavor, they've been nice to deal with and want to refund me $97 dollars, unfortunately through this holiday season Amazon associates tampered with my account and hacked it, leaving me to take out my payments methods, I've been asking Amazon to please apply that $97 dollars in a gift card balance. The guy told me Dec 28, 2023, that he would refund it that way but the starfavor company had processed it already- they did not, they even supplied a screenshot to prove to Amazon which was sent. The lady thinks my prior giftcard balance that's been in there for weeks is that refund and it's not. Also they are refusing to refund me in general because it's a few days over. I ordered in October and my experience with Amazon was horrendous. The seller is actually willing to work with me, its Amazon that won't work with me. I can't have it go on to my original payment method, because it's a my husbands credit card and from October to Dec I've had my account hacked. Gift balance is much safer and still supplies the company with business. I've been emailing the starfavor company through there email because Amazon does not let you speak with sellers. What a nightmare Amazon has been.
Business Response
Date: 02/06/2024
Hello ******,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your refund.

I've been working closely with the relevant departments and they were unable to detect any suspicious activity from October to December of last year.

I've reviewed the details of your order, and I've verified that a full refund was issued for the item on Thursday, January 4, **** at 7:01 PM (PST), back to your original payment method.

Refund Details:
Items
1 x Starfavor 61 Key Electronic Keyboard Piano with LCD ************************** Music Piano for Beginners Professions, include Z-style Stand, Bench, Microphone, Headphone, Keynote Stickers (SEK-561)
Amount(s)
Principal: $100.00
Tax: $8.50
Total:$108.50

The refund was calculated and issued based on the promotional credit applied to the purchase.

You should see the amount reflected in your credit card statement within 3-5 business days of that date, as this depends on the processing speed of your bank.

If you still don't see the refund posted, we advise contacting your bank, as we have already refunded the item from our end.

I hope this helps. We look forward to hearing from you again.
Best regards,
Priyanka
Amazon.com
Customer Answer
Date: 02/06/2024
This complaint has been settled
Initial Complaint
Date:12/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have attached a plain text file called "BBB complaint for amazon.com order 113-3611890-1999455.doc" that explains the problem in chronological order. I also have 13 supporting documents named "Attachment 01- Description" through "Attachment 13- Description".The problem, in brief, is that I ordered a monitor arm from Amazon.com in October, and had to return it under their "FREE RETURNS" policy. The vendor, VIVO, chose not to honor that policy and instead gave me a shipping label requiring postage. I shipped the item back, and it was delivered to VIVO (attachment 10). I reported VIVO to Amazon.com for "suspicious behavior" in the chat interface with VIVO. I engaged Amazon.com for an A-to-Z guarantee (attachment 09) per their policy (attachment 07). They have delayed and delayed the decision. **************** says they "will resubmit it and it will be looked at in 7 days." It has been over 45 days since I submitted the claim, so they aren't living up to either a) the A-to-Z policy they advertise on their website, or b) the word of their customer service associates.I am seeking a full refund of the item ($139.09), the return postage ($30.20), and my labor spent on this process at an hourly rate of $140 for 3 hours ($420), for a total of US$589.29.
Customer Answer
Date: 01/01/2024
I believe amazon.com is retaliating for the BBB claim by denying the refund, again. I must reiterate that I returned a VIVO Monitor Arm in accordance with the "FREE RETURNS" policy (which has been altered after-the-fact), and have not been reimbursed for either the item or the postage. It is highly fraudulent to entice a customer to return an item, and then not reimburse the customer. Attached are 14) the email denying the claim (note it's after I submitted the BBB claim), and 15) a search of my credit card transactions to show that Amazon charged me $139.09 for the monitor, but it was never reimbursed.
I greatly appreciate your help in resolving this - multiple conversations with customer support have not resolved this.
Business Response
Date: 01/02/2024

Hello,
We have reviewed the issue filed for the Order ID ******************* and noticed that the Buyer wished to return the item for a refund.
A full refund has been issued to the Buyer in the original payment method .
Item Refund Amount: USD 139.09
Return Cost Refund: USD 30.20
Refund Date: 01/02/2024
In summary, we have issued a full refund for the concerned order to the Buyer. However, we are unable to issue any refund for compensation as it falls out of scope for A to Z Guarantee Claims. To reiterate, a full refund for the order along with the return charges have been issued to the Buyer.
Sincerely,
Customer Answer
Date: 01/02/2024

Complaint: 21074965
I am awaiting refund of the item and postage. My credit card statement says "pending." For the record, you are distorting facts and intent by calling the refund of $30.20 a "good faith refund." Thank you for the gesture, though. The $139.09 refund was described more accurately.
I am not satisfied with your response, "However, we are unable to issue any refund for compensation as it falls out of scope for A to Z Guarantee Claims." The preceding statement is, again, a distorted account of the record. To be clear, I requested $169.29 as part of the A to Z guarantee claim, nearly two MONTHS ago. I hope that refund actually goes through - I am waiting for it to become final on my statement.
I am still seeking recompense for the time I spent with your customer service, who promised the $169.29 on 8 November 2023, and the time I spent with the Better Business Bureau to get you to honor your employee's promise and the A to Z guarantee you publicly declare on your website. The fact that compensation falls out of scope for A to Z Guarantee Claims is of no consequence because I am not asking for compensation within the scope of A to Z Guarantee Claims. I must ask, as part of better business principles:
What have you done to ensure this won't happen to me again next time?
How many times am I required to call your customer service to ensure your company follows its own policy?
Should I avoid ever buying from VIVO altogether?
Are there any other sellers that you permit to dishonor the stated return policy?
Do you regularly deny claims, and their appeals, even after the seller accepts the return?
Do you regularly ignore the promises your employees give to customers?
Until I see some tangible action to ensure that this won't happen again, I insist on compensation for my time.
Initial Complaint
Date:12/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
product came all damaged and looks different from order..seem already 2 years old ..i need refund and label for return.,this is 3rd product arriving damaged, and same brand as the other product that arrived damaged...this brand has all products damaged ORDER # ***-7771592-0471446 Bio Naturals Mental Boost Liquid Nootropic Supplement - Enhance Brain Performance with Improved Memory, Alertness, ***************** Contains Ginkgo Biloba, Huperzine-A, DMAE - 32 fl oz Bio Naturals Mental Boost Liquid Nootropic Supplement - Enhance Brain Performance with Improved Memory, Alertness, ***************** Contains Ginkgo Biloba, Huperzine-A, DMAE - 32 fl oz
Business Response
Date: 01/05/2024
Hello *****,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with Order ID: *******************.

Upon review the order, I see that a full refund was issued on Friday, December 29, 2023 at 6:06 PM (PST).

Refund Details:
Items
1 x Bio Naturals Mental Boost Liquid Nootropic Supplement - Enhance Brain Performance with Improved Memory, Alertness, Clarity & Focus - Contains Ginkgo Biloba, Huperzine-A, DMAE - 32 fl oz
Amount(s)
Principal: $36.95
Tax: $0.00
Total:$36.95

As the item is not returnable, a return won't be required in this case.

I hope this helps.
Regards,
Priyanka
Amazon.com
*****************************
Initial Complaint
Date:12/31/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have attempted to cancel my Amazon Prime membership more than 5 times now. Each time, I select "Prime Membership" from the main dropdown menu, select "Update, cancel, and more", click "End membership" which then directs me to a page telling me how many days I have left to "enjoy" my prime benefits.But the membership never cancels. It continues to charge me, and this has been going on for three months. At $14.99 a month, I have been charge $44.97 for a membership I am desperately trying to cancel.I even called to ensure the membership was canceled, and received an email confirming it was indeed canceled.But it still shows that I have a membership.Can my membership be canceled, account be deleted, and please get my money back? I don't understand what is happening. I do not want to be paying for prime anymore. They are making it impossible to get out of.
Business Response
Date: 01/02/2024
Hello *******

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

I've checked and see that you've used the Prime benefits for the month of October 06, 2023 and November 06, 2023. As you've used the benefits, we're unable to refund for these two months.

Here are the details of the usage of prime benefits:

October 06, 2023 -- Items Shipped with Free Expedited Shipping 11 and Prime Video benefit used.

November 06, 2023 -- Prime Video benefit used.

Regarding the month of December: I've cancelled the prime subscription and issued a refund of $16.53 to your original payment method. I request you to wait 3-5 business days for the amount to reflect.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.
Initial Complaint
Date:12/31/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im a senior makes mistake in ordering items vosting $513.02 onmt debit are. Ive been a long time Amazon Prime member. I immediately asked that this ordered be canceled as soon as I saw the total within 2 minutes I called to cancel. I was referred to a bulk department who stated that he tried but the system would not let him cancel nor switch the payment to my Amazon prime which would have eliminated funds coming out of my checking account. The representative was to prove that the system would not let him do anything by emailing me an email with the info attached.However he sent a customer service survey. Im totally upset.and will ask my bank to cancel the payment but I dont think they will. I have taxes to pay. Never hear of a company that could cancel an online order. For sure I know that the items could not possibly be shipped out in15 minutes. Please return my funds. ASAP!! DonnaCobbah
Business Response
Date: 01/02/2024
Hello *****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

I understand you want to cancel or change the payment method of this order.

I've checked the order and see that your order has entered into the shipping process due to which we're unable to cancel it. Due to the volume of packages we ship each day, it's impossible to locate and pull out a single package once an order has entered the shipping process. We are therefore unable to make any changes to an order after this point.

In this case, you can refuse the order when it arrives for a refund.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.

Customer Answer
Date: 01/02/2024

Complaint: 21074755

I am rejecting this response because: there are three dates, Amazon delivers all times of the day & night and without notifications beforehand. How would I refuse a delivery when Im not informed . Amazon delivers & sits items on the porch than texts that it was delivered?
Anyway I question that the mistake I made was shipped out in 15 minutes. Seems to me that was plenty of time to cancel. Is the merchandise coming from *****??
Sincerely,

***********************
Initial Complaint
Date:12/31/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a pair of Marmot Minimalist pants on 11/22/23 and returned them on 12/1/23. *** confirms Amazon received the return on 12/7/23. When I inquired why I hadn't been given my refund they claimed there was unusual activity on my account, but I was not informed prior to my inquiry and had made other returns and purchases in the meantime. I completed their request and I have yet to receive my refund.
Business Response
Date: 01/02/2024
Hello ******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your recent order with us. It is certainly not what we expect our customers to go through.

I have reviewed the complaint and account but, could not find any details related to the order.

I request you to include the order number in your response to this email.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 01/05/2024
I received a similar request from Amazon.com, which I provided to them on Jan 2, 2024.
The Order # is #***-0766952-9883437
Business Response
Date: 01/10/2024
Hello ******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.-

Thank you for writing to us and confirming the order number. I hope you're doing well!

A refund of $97.19 is issued to original payment method on Wednesday, January 10, ****. Please allow your bank 3 to 5 business days to process the refund.

We have taken your feedback regarding the Identity document submission and we apologise for any inconvenience this situation has caused you.

We appreciate your patience and understanding.
Regards,

Najam
Amazon.com
*****************************
Customer Answer
Date: 01/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:12/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was double charged for a product that i ordered from Amazon.ca I ordered the Dreametech D10lus robot Vacuum for the price of $451.99 (including taxes).I paid for the above mentioned order (***-9624783-2949023) with the gift card balance of $249.19 (from my amazon gift balance) and the remaining $202.80 from my **** credit card (ending with ****).Later when i checked my **** credit card (ending with ****) statement, it was showing the transaction of $249.19 AND ANOTHER CHARGE OF $451.99.When I asked amazon.ca customer service about this charge they said it was an unauthorized charge and they will transfer my case to the correct department (since it included something to do with 'sanitized account' procedure) and they will contact me within 24 -48 business hours.No one ever contacted me, and i called them again and again (!) I was asked to wait ********* days everytime. This procedure continued multiple times (6-7 times i called them, 3-4 times i 'chat' with them, 4-5 times i emailed them).In between all these calls i was informed by the **************** team that's there's another order that was placed (order #***-9145689-5464229) which was sanitized and that's why they couldn't see the charge and other details related to it.In short, no one was ever able to provide me with a proper resolution except for saying "we'll transfer your request to the concerned depart and they'll contact you in 2 business days". This is going on for almost a month now and is really frustrating.Amidst all this, the email team (cs-amazon.ca) even asked for a filed police report mentioning that your order was stolen. I even provided them the "theft report" from ************* and they still kept asking for the same thing again and again instead of already looking at the one which i provided.I would be really helpful if anyone from your end can provide me a proper resolution as i dont want to lose my $451.99.Thank you so much in advance.I am also attaching the police report
Customer Answer
Date: 01/08/2024
Received an updated report from ottawa police.
Any progress?
Business Response
Date: 01/09/2024
Hello ********,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

I understand you haven't received your Order ID: *******************.

We couldn't verify the details of the Police Report you provided.

Therefore, we're unable to assist you any further in this matter. We would ask you to resolve the issues and re-share the Police Report with us.

In order for us to validate your Police Report , it must be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

- The name of the police department.

Note that we will not be able to offer support on this delivery after 30-January-2024. Please ensure to get a Police Report and contact back before this time.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.
Customer Answer
Date: 01/10/2024

Complaint: 21074443

I am rejecting this response because:
so i have been replying to your (amazon's) email with the police report several times.
I am unable to understand why i am being sent the same email again and again asking for the following
-The date the report was mentioned is mentioned
- the report says THEFT on top
- item/product is also mentioned in the report.
- police station with the address of ELGIN STREET is also mentioned.
WHAT IS THIS DELIVERY TRACKING CONFIRMATION??? AND WHERE CAN I FIND IT?
Other than that, what else am i missing?
Once again i am attaching both the forms of police reports i have.
Please let me know how else can i help?
Sincerely,

*********************************
Business Response
Date: 01/21/2024
Hello ********,

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.
I understand you've not received your order.

Upon reviewing your order 701-9624783-2949023, we see that your shipment was scanned as delivered on December 01, 2023 but reported "delivered not received" on December 23, 2023, which clearly didn't indicate that you've not received the the item.

In this case, we're unable to issue refund for it.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.
Customer Answer
Date: 01/22/2024

Complaint: 21074443

Ok. So now what happens?
I failed to understand why was i charged TWICE? Why am i the one suffering? Why dod you ask for the police report if you cant refund ?
I clearly remember that i have given standing instructions ' to call me when the delivery is at the door' i have even provided my building entrance code.
I expect a refund since i didn't receive the item.
Sincerely,

*********************************
Initial Complaint
Date:12/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My concern with Amazon relates to its refusal to honor what two of its chat employees promised me concerning a coffee maker. I ordered a ************** coffee maker in October 2023 that cost $24.65. Opening it, given the seriously faded black top and other obvious flaws, it was clear the item had already been used. I processed a return. When Amazon asked me to spend additional personal time taking the item it should never have sent in the first place to a return facility, I contacted Amazons chat service (no option to call), and asked that I be permitted to dispose of it, rather than returning it. On Oct. 22, the Amazon chat rep apologized for the inconvenience and said I did not have to return it, but could dispose of the item. She said she was sending a new one immediately. (Unlike other merchants, Amazon provides no option to save the chat, and I did not think I needed to save the name of the rep.) *** new coffee maker arrived but Amazon continued sending me emails demanding I return the first one. I initiated a second chat on Nov 17 with an Amazon rep named *****. I've attached a phone screen shot with his name. He apologized and confirmed I could dispose of the first item. He assured me Id receive no further notices. But Amazon has continued sending me emails now saying I need to pay for the replacement coffee maker, and has charged my card. My issuer refunded the charge, and so as of now I have not paid the amount shown in the "paid" box of this form, but Amazon is now disputing that refund as well. Since the chat service was unreliable at least in my case, Ive written emails to Amazon, explaining what their chat reps told me. Although signed by an Amazon rep, their response appears to be standard language, makes no reference to their chat representatives, and continues to insist that I pay for the replacement. Amazon should honor what its chat reps promise customers and in my case, stop seeking to charge my card.
Business Response
Date: 02/15/2024
Hello,

We have denied the customers request for a refund on this order 113-7343767-3729850 as the original item was not returned and customer does not have evidence for proving they were requested to dispose it.

However, customer raised a chargeback dispute on this order with their card issuer and the dispute is settled in customer's favor.

Kindly request customer to reach out to their card issuer for more information with regards to this refund.

Sincerely,
******
Amazon.com
Initial Complaint
Date:12/31/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have returned a product. The seller has refunded the money to Amazon. But the money is stuck with Amazon and Amazon has not refunded my money and its been over 30 days. I keep calling and Im not getting proper customer service. No one can seem to help me. I just want my refund of $211.
Customer Answer
Date: 01/14/2024
It is now January 14, I have yet to receive a refund. The only responses I get are were working on your refund Ill get back to you in 3-5 days but its been more than that. Honestly, theyve been working on this issues since mid December when they first realized the refund was stuck. I do t understand why its taking sooooooo long. Please help me get my refund.
Customer Answer
Date: 01/25/2024
My issue still is not resolved after two months. Please help. All I get from Amazon is that they are working on it, but how long will they keep working on it? This is extremely frustrating.
Business Response
Date: 02/07/2024
Hello *****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Firstly, please accept my sincere apologies for any inconvenience caused by this situation.

I understand seller has issued refund however, the refund got stuck.

We've issued a refund of $211.57 on February 6, **** to your original payment method. I request you to wait 3-5 business days for the amount to reflect.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.
Customer Answer
Date: 02/07/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************

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