Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,585 total complaints in the last 3 years.
21,970 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/07/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Dec. 18th, 2023 I placed an order for a vanity mirror to be given as a Christmas gift for $126.14. The item was scheduled to arrive before Christmas on 12/20/23. While tracking the item I was informed of a shipping delay with **** I was under the assumption Amazon would be delivering the item not a third party. I was instructed by Amazon the contact the shipper and I did so *** informed me that the item was miscanned and they were unable to locate the item and I formed me that it woukd not arrive by the holiday. I contacted Amazon who refused to offer any assistance with the matter and were forcing me to wait until 12/28/23 because that was their policy. I had to make the decision to place an order for an alternative that was scheduled for delivery 12/24/23. When I requested that Amazon comp the shipping fee as a courtesy since their shipper list the first order they refused. The second order arrived 12/24/23. After numerous calls to Amazon and initiating a dispute from my bank I was emailed that a refund was being processed on 12/28/23. The dispute was withdrawn. 7 days later I had not received the refund to my bank. When I contacted Amazon they stated that my bank rejected the refund which is false according to my bank and Amazon refuses to provide proof of the refund attempt. They claimed to have attempted to process a refund again on 1/4/24 and claim again that my bank rejected it and my bank states this is incorrect infor. Most recently 1/5/24 Amazon sent me an email stating they had resolved the issue with my bank and would not provide a refund. My bank shows no record of this. As of 1-6-24 Amazon has refused to refund the original order which still has not arrived. I have contacted Amazon, ***, my bank and have yet to find resolve. I have reopened the dispute with my bank as of yesterday.
Business Response
Date: 02/08/2024
Hello,

We have granted the customers request for a refund.

We sent an email to the customer through their registered email address on February 08, 2024. This email confirms that the refund has been issued for USD 126.14 to the original payment method.

Sincerely,

*****
Amazon.com
Customer Answer
Date: 02/11/2024

Complaint: 21107115

I am rejecting this response because: My bank informed me this morning, as of 2/11/2024 that Amazon only refunded $26.99 not the original amount of $126. Please see attached ledger from my bank and previous documents sent with original amount. Thank you

Sincerely,

***********************
Customer Answer
Date: 02/16/2024
According to ONE financial, my bank as of 2/16/24 they have not received the refund I received documentation from Amazon they sent on 2/8/24. Please assist
Thank you.
Business Response
Date: 02/28/2024
Hello,

We have granted the customers request for a refund.

We sent an email to the customer through their registered email address on 2024-02-28. This email confirms that the refund has been issued for $126.14 to the original payment method.

Sincerely,
********
Amazon.com
===============
Customer Answer
Date: 02/28/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:01/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tracker #***-5966636-3077016 Amazon is not refunding me back my money that I paid and that they are requesting outrageous private information from me just to get my refund they ask for my driving license
Business Response
Date: 01/09/2024
Hello ****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for the inconvenience caused.
I've reviewed the details and see that our internal team has already sent the correspondence on the issue. Please note that we are not able to take additional actions, including overriding their decisions for next steps. Ive pasted their response below for your convenience:

----------
Hello,
We apologize that you haven't received your items from order #***-5966636-3077016. We're happy to help you further.
Please reply to this email with your responses to the following questions in English or Spanish from the email address associated with the Amazon account that you used to place this order.

Youll be able to send your responses directly in an email or through an attachment such as a PDF or JPG file.

The Incident Report for two items for shipment 1 has to be completed before 29 January **** to be considered for review. Send one set of responses for each package that you didnt receive. We typically respond in about 1-2 business days.

The Incident Report for shipment 2 has to be completed before 6 February **** to be considered for review. Send one set of responses for each package that you didnt receive. We typically respond in about 1-2 business days.

After you submit your Incident Report, you may be asked to complete additional steps before we can complete our investigation.

Incident Report

1. Order number:_______________

2. Today's date. (MM/DD/YYYY) :_______________

3. Package tracking number:_______________

4. Name of the items you didnt receive:_______________.

5. Is it your first Amazon package at this address that you didn't receive it?_______________

6. If no, how many times it has happened? _______________

Thank you for your cooperation.
----------------
Please submit incident report before 6 February ****. If you've already submitted then please wait for 2 business days. If no update by then, please contact Amazon customer service team. Here's a link to our Contact Us page:
***********************************************************************

In this case, we are not able to provide any further information apart from this.

We appreciate your understanding and hope to seeing you soon.

Regards,
*******
Amazon.com
*****************************

Customer Answer
Date: 01/09/2024

Complaint: 21107019

I am rejecting this response because: i dont think its right that I need to provide a government id just for me to get a simple refund it never happen until now and you have my personal info why do you need my ID and I dont feel safe giving sensitive information online to amazon

Sincerely,

***************
Initial Complaint
Date:01/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Dec 27, 2023 I made a purchase on Amazon. I purchase an a meta quest 2 vr . They had a promotion if you buy a meta quest by Dec 27 you will receive a $50 digital credit on an Amazon purchase I never received my $50 credit.. I chatted with and Amazon representative and showed him proof about the promotion and I never received a credit.. he said in 2-3 hours it will show on my account.. I waited the next day and it didnt show. I called another representative the next day and they said it will be 24 hours and they promised I would receive it.. I still never received it.. I just want to get what I was promise.
Business Response
Date: 01/09/2024
Hello ********,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to know you haven't received the $50.00 credit for purchasing the "Meta Quest 2 - 256GB Holiday Bundle - Advanced All-In-One Virtual Reality Headset."

On reviewing the order, I see the credit was added to your account on December 9, 2023. Your current promotional credit balance is: Balance: $45.01 (Original Amount : $50.00 ). Your available balance appears in the payment section when you place a qualifying order for new items shipped and sold by Amazon.com. Eligible funds will be automatically applied to your qualifying order.

To view the Terms and Conditions for using your promotional funds, go to our Help pages:

*****************************************************************************

I hope this helps.
Regards,
*******
Amazon.com
*****************************
Customer Answer
Date: 01/10/2024
So at 3:16am I received an email talking about a promotional credit however nothing was in the email. I also went to my account to see if that promotion was on there and its not on there.. and I dont understand why Im not receiving the whole $50 on what they promised.. Im sending 2 attachments showing it was a blank email and Im also showing how my account doesnt have the promotion on there.. please give me the $50 I was promised
Customer Answer
Date: 01/10/2024
So at 3:16am I received an email talking about a promotional credit however nothing was in the email. I also went to my account to see if that promotion was on there and its not on there.. and I dont understand why Im not receiving the whole $50 on what they promised.. Im sending 2 attachments showing it was a blank email and Im also showing how my account doesnt have the promotion on there.. please give me the $50 I was promised
Customer Answer
Date: 01/12/2024

Complaint: 21106946

I am rejecting this response because: I still never received my $50 at all.. and Im still waiting on my $50.. I sent additional info showing I never received it I try to make a payment on something else and the credit is not showing.

Sincerely,

***************************
Business Response
Date: 01/22/2024
Hello ********,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to know you haven't received the credit of $50.00.

As already informed the credit of $50.00 is added to your account on December 9, 2023. Your current promotional credit balance is: Balance: $45.01 (Original Amount : $50.00 ). The remaining $4.99 was applied to 113-4226131-2026630. Please know the promotional credit can only be applied to items shipped and sold by Amazon. Also know that your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon. Note that, promotional credits are one-time use credits and once applied to an order are nonrefundable. Hence, I request that you add an item which is shipped an sold by Amazon.

Below is an example of item shipped and sold by Amazon.

********************************************

To identify if the item is shipped and sold by Amazon, below the "Add to cart" button you'll see it as follows.

Ships from Amazon.com
Sold by Amazon.com

I hope this clarifies. We appreciate your understanding and hope to seeing you soon.

Regards,
*******
Amazon.com
*****************************
Customer Answer
Date: 01/22/2024

Complaint: 21106946

I am rejecting this response because: they keep saying that I never received $50 at all.. they are not telling the truth.. I talk to 2 representatives and they promise me the $50.. I shouldnt have to go back and forth on what was promise

Sincerely,

***************************
Initial Complaint
Date:01/07/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received 2 very threatening emails regarding VTR (valid tracking rate).Please understand that as a seller, i can only do so much to predict when a shipment will arrive. The first time i received the email, i realized exactly what happened; i made a mistake and forgot to copy the tracking down when the system had a glitch and i had to outsource shipping. Normally shipping is automatically offered upon receiving an order, but there was something wrong with the system at the time.Nonetheless, i took responsibility and did everything i could to adhere to Amazons VTR policy, but then the holidays came and it is well known right now that there have been major shipping delays this past holiday season. So when i received another threatening email this morning, it almost gave me a heart attack! This seller account is my lifeline. I am autistic, and there is no bigger accomplishment to me than making it this far to create a product that actually sells! With a 100percent positive feedback score! Its so dehumanizing to live under the constant threat of being terminated over factors i have zero control over. Then i wonder if it Is retaliation against me for having previously filed BBB complaints against Amazon. Because that was exactly when the first threat was received- right after the first complaint i filed.The resolution i am looking for is to have someone see this VTR warning and weight it against the well known fact that there are massive holiday delays, and I would like my VTR to be adjusted accordingly. I shouldnt have to lose sleep over that which is most dear to me being taken away over factors that i have no control over.Quite frankly, i think Amazon owes me an apology for facilitating a hostile environment for disabled sellers.
Business Response
Date: 01/23/2024
Hello,

We have reviewed the sellers account and found no violations wrt VTR on seller central.

Sincerely,
Customer Answer
Date: 01/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:01/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned 3 items to Amazon over 3 months ago and they received the items back yet have failed to refund me for the purchases. Also I have not received 2 items that were bought paid for and shipped, yet no replacements have been sent.Lastly 1 only received 1 item of a 2 pack and they have not replaced the missing item.
Business Response
Date: 01/09/2024
Hello,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.
Regards,
*******
Amazon.com
*****************************
Initial Complaint
Date:01/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,My Amazon business account was recently closed. On Dec 23rd, I got an email asking me to provide the most recently bank statement, I sent over a bank statement that met all the requirements: the statement has my name, the account number, my business billing address. It also includes the section which specifies my credit card number ****** on page 3 (attached again below) that matches the card used to purchase some Amazon products. For the second requirement -- A copy of a business card and a company ID card or badge of *********************, I have explained in the reply email and then again with you guys that were an online business. We deal with customers online so didnt feel the need to issue business visit card or ID badges to our employees. I am the owner of *********** and you guys make hard for me to verify my own account. I have included my most recent paystub as a substitute because it shows that Im working for the company(attached again below). Then you guys sent the exact same email without any explanation as a reply so I thought you guys didnt receive my reply email so I replied with the same response. Then out of nowhere, you guys just sent an email saying that you guys have closed our business account when its clearly you guys fault. Then theres a section for me to resubmit the document, this time, I used my business bank statement and you guys restored my account, but its now a personal account.I have attached the documents that I have submitted earlier and some of the new supporting documents as 3 pdf files below:As you can see here, I am actually the owner of the account and I have everything you need to verify that I am the owner of the business. Let me know if you need any other documents to verify my account. I hope you guys can give me the access to my business account again soon. I sent an email to ab-*************************************** for over a week now and you guys haven't answered.Thank you Yours sincerely,****************************, ****
Business Response
Date: 01/13/2024
Hello ****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to know that your business account was closed.

I've worked with the business team and can confirm that your business account is now reopened and you should now have full access to your account.

I hope this helps.

Please feel free to contact us directly by replying to ***********************************************, if we can be of further assistance.

Regards,
*******
Amazon.com
***********************************
Initial Complaint
Date:01/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 26th, I made two purchases of Amazon gift cards, as shown in the attached invoice. On October 28th, Amazon emailed me, acknowledging an error and promising a refund for the amount paid, as seen in the attached email. After waiting a week, I contacted customer service, but they denied any knowledge of the email and refused to issue a refund. Consequently, I initiated a dispute with my bank. Subsequently, on December 8th, Amazon froze my gift card balance and informed me via email that I needed to repay the disputed amount, threatening to charge my card on file if I didn't comply. This led me to close the bank dispute. Then, on January 2nd, 2024, Amazon notified me that my account was reopened, but they continued to hold my gift card balance. I made several attempts to resolve this issue through chats, phone calls, and emails, but Amazon still refused to release the hold on my gift card balance.
Business Response
Date: 03/13/2024
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order's #***-1615782-2344235 & ***-0977583-3613010 regarding refund for the orders..

I'm sorry for the long delay in getting response as we worked with our internal team to resolve.

Based on investigation, our team reissued the total of $914.43 back to the accounts on which the gift cards were redeemed.

The gift card balance is currently available on the account which can be used for your upcoming purchases.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:01/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon showed a promotion on my account wherein i was supposed to get 50% off upto $80 if i use **************** reward points while placing the order. I followed all requirements of the promotion but it wasn't getting applied on my account. I reached out to Amazon customer service and they promised to manually issue the refund once i place the order and it's delivered.I followed all of their instructions and placed the order. When I reached out to Amazon as instructed after the items were delivered, they refused to offer the $80 refund. I have the snapshots of the chat with them but they are simply refusing to entertain my concern even after confirming it.
Business Response
Date: 01/10/2024
Hello *************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I understand your concern is relating an **************** Promotion.

We request you to please help us with the screenshot of the promotion or the link to the promotion page. We shall investigate accordingly and assist you further.

Regards,

*****
Amazon.com
*****************************

Customer Answer
Date: 01/11/2024
Business asked for the screenshots and i have shared the same.

I am waiting for them to comeback with a resolution.
Customer Answer
Date: 01/12/2024

Complaint: 21106733

I am rejecting this response because:
I shared all the screenshots that the business asked for but i haven't heard back from them yet. I would like the complaint to be open till they offer the resolution.
Sincerely,

*************************
Business Response
Date: 01/19/2024
Hello *************************,

Thank you for providing us the images. Unfortunately, we could not locate specific details of the said promotion.

We further request you to please help us with specific details of the said promotion which you attempted to use.

Some details we would like to have are:

- The promotional claim code for the offer.

- The error message you received when trying to apply the promotion.

- The *** or directions to where the promotional offer was located.

- Any dates listed within the offer. - The product category or feature the offer is related to.

- If applicable, the name of any specific items eligible for the offer.

- And, any other specific details of the offer you can locate.

Once we've received this information, we shall investigate the situation internally and help you with best possible resolution.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 01/23/2024

Complaint: 21106733

I am rejecting this response because Amazon hasn't resolved the issue yet.

I am providing them all the information over the mail.

Sincerely,

*************************
Business Response
Date: 01/24/2024
Hello Adit,

We appreciate you taking the time to respond to **.

However are unable to locate this promotion within our directory without the Valid details.

No such promotion is visible on the order page and to research further, we will require some sort of promo code/claim code/deal conditions regarding the said promotion as it will help us in researching and analyzing the situation with a better understanding.

I request you to please contact **************** to learn more about this promotion and its T&Cs.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 01/24/2024

Complaint: 21106733

I am rejecting this response because:
I have shared all the information that Amazon asked for alongwith the screenshots of the offer and the conversation with the Amazon customer care executive.
It seems like Amazon doesn't want to help resolve this.
Sincerely,

*************************
Initial Complaint
Date:01/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is not refusing to refund me for an item that was returned to them in fully pristine condition and is now requesting that I supply outrageous private information to get the refund that they are legally obligated to provide to me. On top of that, they've consistently failed to provide me a means to upload the requested ** as their email domain does not accept emails with attachments and their website has no option to 'provide verification.'The background;I received a set of apple airpod *** headphones as a gift (the order # was 114-1008381-2722631)The gift was the wrong color. I wanted to exchange it for the correct color. I spoke to an Amazon CSR in November who told me the item could be returned to Amazon and I would receive a gift card for $522.59 USD to the account associated with ********************** (which is my account, not *************** account). **The item was returned to Amazon in November.**During a previous conversation with an Amazon CSR (her name was ******) she confirmed that Amazon (1) received the item, and (2) would issue the full refund for $522.59 to ********************** s Amazon account in the form of a gift card.One of Amazon's CSRs, Shiv, initiated the refund on DEC 23rd 2023, but I received an email from Amazon saying they needed my ** in order to process the refund - they however did not provide me with a link to upload my **. Ive tried to email the ** as an attachment to the specialist teams that email me, but the email address Im responding to does not allow them to receive it. They have not provided me with a manner to upload my ** despite me making multiple requests for them to do so. I have attached a photo of my ** to this complaint since Amazon has not provided me with a way to do so. It verifies my name and address, which is all Amazon needs to refund the $522.59 owed to me. I have redacted all of the other private information as it's entirely inappropriate for Amazon to even ask for it.
Business Response
Date: 01/09/2024
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the returned item "Apple AirPods ******************Ear Headphones. Active Noise Cancelling, Transparency Mode, Spatial Audio, Digital Crown for Volume Control. Bluetooth Headphones for iPhone - Silver" from Order ID: *******************.

A careful review of your account reflects that the correct information has already been provided.

Because we noticed abnormal activity on your account, we need your ID to verify the account holder before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

The appropriate team has sent an email to the email address linked to the account from which the order was placed with instructions on how to share this information with Amazon. Once you submit your information, it can take up to 3 business days for us to finish our investigation. After this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.

Thank you for your understanding.

Regards,
Pratap
Customer Answer
Date: 01/09/2024

Complaint: 21106604

I am rejecting this response because: they are sending the information to upload ** to the wrong email address.
They must send the upload instructions to:
**********************
Or they can use the ** that I have already uploaded to the BBB response portal.
Failure to accept the ** will result in Amazon being served in court to recoup the refund amount owed.
Sincerely,

*******************************
Business Response
Date: 01/21/2024
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the refund for the returned item "Apple AirPods ******************Ear Headphones. Active Noise Cancelling, Transparency Mode, Spatial Audio, Digital Crown for Volume Control. Bluetooth Headphones for iPhone - Silver" from Order ID: *******************.

A careful review of your account reflects that the correct information has already been provided.

Because we noticed abnormal activity on your account, we need your ID to verify the account holder before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

As informed earlier the appropriate team has sent an email to the email address linked to the account from which the order was placed with instructions on how to share this information with Amazon. Once you submit your information, it can take up to 3 business days for us to finish our investigation. After this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.

If you have any further concerns or queries regarding this issue, please call us from the link included below and the appropriate team will assist you.

Here's a link to our Contact Us page:

***********************************************************************

Thank you for your understanding.

Regards,
Pratap
Customer Answer
Date: 01/26/2024

Complaint: 21106604

I am rejecting this response because despite saying they provided the correct information, Amazon has consistently failed to provide me with a way to upload ID.
I even provided it as part of the BBB responses, and Amazon wouldnt acknowledge it.

Sincerely,

*******************************
Initial Complaint
Date:01/07/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 20, 2023 Amazon Order ID# ******************* was placed for $8.78, On November 14, 2023 Order Id's *******************($14.51) & 111-0817615-0839427($44.09), and on November 17, 2023 Order Id's ******************* ($24.88) and 114-1631875-3251405 ($103.55) were all placed on my amazon account without my permission. I am not related to nor do I know the person the items were shipped to. I request that Amazon return the money to my credit cards ASAP
Business Response
Date: 01/09/2024
Hello *****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to know about unauthorized purchases made from your account.

As all the orders were fulfilled we're unable to take action on the orders. In this case, I'd suggest that you please reach out to your bank and dispute the charges. Further, I've reported this to the team to secure your account. I'd also suggest that you sign up for Two-Step Verification, follow the steps from this Help page:

************************************************************************************

We appreciate your understanding.

Regards,
*******
Amazon.com
*****************************

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