Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,593 total complaints in the last 3 years.
21,982 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a pitcher for an Amazon gift card balance reload of $1,000 they put my account on hold. I submitted a screenshot of my billing statement. That wasnt enough to verify ownership of my card. I called customer service and the lady I spoke to talk to someone in the account specialist. They cleared that submission and wanted me to this time submit a picture of my drivers license, a picture of the last 4 digits of my card only billing statement again this time I did it as a PDF file. Then shortly after I get email saying that stuff too wasnt enough to verify ownership of my card so they closed my account. I did what they asked so they got no right to close my account. All I want is my account back and if I cant get it back I will be getting me a lawyer because this is not right.
Business Response
Date: 02/16/2024
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 02/16/2024.
Sincerely,
***
Amazon.com
Initial Complaint
Date:01/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I no longer have access to my Amazon account due to change of phone number. Someone used my account to try to buy *** items. I contacted Amazon customer service and was transferred to some in account ********************. They refused to help me even though they could identify me via email and I allowed access to my account via email and verified the old phone number on the account. They refused to change my phone number on my account and/or refused to delete the account since I could not verify the credit card number that was used to place order. I need assistance on a Fraud issue here.
Business Response
Date: 01/09/2024
Hello ******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry to know that someone has access to your account and you'd like the account closed.
In order to assist you with your request, I need the following details:
1. Preferred Contact Number
2. Best time to call
3. Customer name
4. Customer email address
Please write back with the above details so I can share the details with the Account Specialist team, who will be able to help you further.
We appreciate your understanding and look forward to hearing from you.
Regards,
*******
Amazon.com
*****************************
Initial Complaint
Date:01/07/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made 2 separate orders around Xmas that contained gifts for family and friends I never received any orders from the items I notified Amazon immediately to advise that the first items that said delivered had not been delivered and advised that I believed they must of been delivered somewhere else and requested proof of delivery the communication was very difficult as the person I spoke with clearly did not speak good English however I was told it would be taken care of. When I still saw items being marked as delivered I reached out via chat to have it documented as my neighbor was experiencing the same issue and was refused helped. I did a chat was told Id be refunded I received a refund for 1 item. When I reached out again I was told that the only way they would help is if I broke the law by filing a report that the items were stolen which would have been a false report because they where never delivered to my home. I get home from work and there is a small box on my porch with a not saying that a bracelet that was intended for my son was found on the side of home around the corner clearly delivered to the wrong address I have also had multiple accounts charging for prime memberships that I havent used and will never use again after this because they should have been cancelled long ago. I have let Amazon take so much money from me this multibillion dollar company because usually what I have ordered isnt worth losing the time to fight them over but the treat is intolerable at this point I want my money or my items.
Customer Answer
Date: 01/08/2024
The purchase date was 12/18/2024 called and spoke via chat was refunded for 1 item if they felt it wasnt an issue why refund at all
Business Response
Date: 01/09/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I could not locate the order numbers in the complaint.

Hence I request you to please reply to this email with the order numbers so that I can review this further.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:01/07/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a computer monitor, they said it would arrive on Jan 4th, got ahold of them 3-4 times and they told me it was on time to be delivered, Jan 4th came around and nothing, got ahold of someone and they said it was back ordered and I wouldnt get it for 2 weeks, but when I checked it on there app you could order it at a 500 dollar price hike and get it next day.
Business Response
Date: 01/09/2024
Hello ********,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'd like to apologize for the inconvenience the delay has caused.
On reviewing, I see that you've cancelled the order for the ******** 49 Odyssey G9 Gaming Monitor, 1000R Curved Screen, QLED, Dual QHD Display, 240Hz, NVIDIA G-SYNC and FreeSync Premium Pro, LC49G95TSSNXZA, Black." Also, I see that the item is now available from third party seller, ***** Supplies who is offering it at higher price as it is no longer available from Amazon.
We are working to ensure that no one artificially raises prices on basic need products during this pandemic and have blocked or removed tens of thousands of items, in line with our long-standing policy. We actively monitor our store and remove offers that violate our policy. For more information, please see:

**************************************************************************

You can submit a pricing concern to us by clicking Report incorrect product information on the product detail page, then select Other product details, then Price issue. While we are not able to respond directly to all reports, we appreciate your feedback.
Once the item is available from Amazon, I'd suggest that you reorder.
We appreciate your patience and understanding and hope to seeing you soon.
Regards,
*******
Amazon.com
*****************************
Customer Answer
Date: 01/09/2024

Complaint: 21107298

I am rejecting this response because:
The picture I have included clearly shows Amazon selling them in stock for way more money, so clearly they lied about them being out of stock so they could hike up the price.
Sincerely,

*******************************
Initial Complaint
Date:01/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I use Amazon PRIME to order materials needed for garments I create & sale. Since staying in *** there are countless false tempt deliveries, packages left OUTSIDE of parcel locker making them liable for being stolen. I continue to contact amazon complaining about this problem. Dame answer no resolution. I have missing packages I still have not received but only told I would be refunded. Amazon false prime promises is not delivering through service im paying for. No help from Amazon to fix this issue. I have specific intrusions on leaving my package at my door. No delivery
Business Response
Date: 01/09/2024
Hello *****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'd like to apologize for the inconvenience you've had with delivery of your orders.
In order to assist you, I'd request that you please share the order details so we can review each order and assist you further.
We appreciate your understanding and look forward to hearing from you.
Regards,
*******
Amazon.com
*****************************
Initial Complaint
Date:01/07/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned a set of folding chairs to amazon. I paid ****** on Dec 9 Order# ***-3120152-6304248. The return was received back to amazon almost 2 weeks ago yet they have not issued a refund. Tracking number 1ZE793R82600116767 received Dec. 28. I have called and emailed several times and spoken with several supervisors who have confirmed receipt of item, yet have not refunded the money.
Business Response
Date: 01/09/2024
Hello ******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry you haven't received refund for the item returned in Order#***-3120152-6304248.

I've reviewed the details and see that our internal team has already sent the correspondence on the issue. Please note that we are not able to take additional actions, including overriding their decisions for next steps. Ive pasted their response below for your convenience:

-------------------
Hello,

This is ***** from Amazon Customer Service.

Once the carrier receives your return package, it can take a while to arrive at our *************** In most situations, returns are processed by Amazon in 30 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:

**************************************************************************************

If you don't hear from our ************** by 26-January-2024, please write back so we can find out what happened.

Thank you for your understanding.
-------------------------

Hence, I request that you wait till 26-January-2024, if no update by then, please contact Amazon customer service team. Here's a link to our Contact Us page:

***********************************************************************

In this case, we are not able to provide any further information apart from this.

We appreciate your understanding and hope to seeing you soon.

Regards,
*******
Amazon.com
*****************************
Customer Answer
Date: 01/09/2024

Complaint: 21107177

I am rejecting this response because I have already received correspondence that this item would be refunded 1 to 2 weeks after receiving it. Please see correspondence below. It was received back to Amazon Dec 28 as per records from.amazon and **** 1 to 2 weeks has passed. This is fraud.

Sincerely,

*****************************
Initial Complaint
Date:01/07/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 24,2023 I ordered a set of Earrck hearing aids from Amazon. I paid $251.69. One of the hearing aids stopped functioning in Dec. 2023. There is nothing in the packaging that shows how I can contact the manufacturer. I contacted Amazon since I bought the product on their platform. They are unable or unwilling to give me contact information for Earrck. I just want the product replaced under warrenty or a refund.
Business Response
Date: 01/09/2024
Hello ******,
I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided.

For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research.

You can look up your orders online through Your Account ***********************/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to bbb@amazoncom if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
*******
Amazon.com
*****************************
Initial Complaint
Date:01/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I return my items and they got them December 31. It takes 3 to 5 days they told me to receive my refund then when I go to check my refund I dont have it I call to discuss the situation theyre rude they transfer me to a supervisor who hangs up on me and in mid conversation of me explaining the situation I called back again the second supervisor hangs up on me in mid conversation.
Business Response
Date: 01/09/2024
Hello ******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.
Regards,
*******
Amazon.com
*****************************
Initial Complaint
Date:01/07/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Dec. 18th, 2023 I placed an order for a vanity mirror to be given as a Christmas gift for $126.14. The item was scheduled to arrive before Christmas on 12/20/23. While tracking the item I was informed of a shipping delay with **** I was under the assumption Amazon would be delivering the item not a third party. I was instructed by Amazon the contact the shipper and I did so *** informed me that the item was miscanned and they were unable to locate the item and I formed me that it woukd not arrive by the holiday. I contacted Amazon who refused to offer any assistance with the matter and were forcing me to wait until 12/28/23 because that was their policy. I had to make the decision to place an order for an alternative that was scheduled for delivery 12/24/23. When I requested that Amazon comp the shipping fee as a courtesy since their shipper list the first order they refused. The second order arrived 12/24/23. After numerous calls to Amazon and initiating a dispute from my bank I was emailed that a refund was being processed on 12/28/23. The dispute was withdrawn. 7 days later I had not received the refund to my bank. When I contacted Amazon they stated that my bank rejected the refund which is false according to my bank and Amazon refuses to provide proof of the refund attempt. They claimed to have attempted to process a refund again on 1/4/24 and claim again that my bank rejected it and my bank states this is incorrect infor. Most recently 1/5/24 Amazon sent me an email stating they had resolved the issue with my bank and would not provide a refund. My bank shows no record of this. As of 1-6-24 Amazon has refused to refund the original order which still has not arrived. I have contacted Amazon, ***, my bank and have yet to find resolve. I have reopened the dispute with my bank as of yesterday.
Business Response
Date: 02/08/2024
Hello,

We have granted the customers request for a refund.

We sent an email to the customer through their registered email address on February 08, 2024. This email confirms that the refund has been issued for USD 126.14 to the original payment method.

Sincerely,

*****
Amazon.com
Customer Answer
Date: 02/11/2024

Complaint: 21107115

I am rejecting this response because: My bank informed me this morning, as of 2/11/2024 that Amazon only refunded $26.99 not the original amount of $126. Please see attached ledger from my bank and previous documents sent with original amount. Thank you

Sincerely,

***********************
Customer Answer
Date: 02/16/2024
According to ONE financial, my bank as of 2/16/24 they have not received the refund I received documentation from Amazon they sent on 2/8/24. Please assist
Thank you.
Business Response
Date: 02/28/2024
Hello,

We have granted the customers request for a refund.

We sent an email to the customer through their registered email address on 2024-02-28. This email confirms that the refund has been issued for $126.14 to the original payment method.

Sincerely,
********
Amazon.com
===============
Customer Answer
Date: 02/28/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:01/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tracker #***-5966636-3077016 Amazon is not refunding me back my money that I paid and that they are requesting outrageous private information from me just to get my refund they ask for my driving license
Business Response
Date: 01/09/2024
Hello ****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for the inconvenience caused.
I've reviewed the details and see that our internal team has already sent the correspondence on the issue. Please note that we are not able to take additional actions, including overriding their decisions for next steps. Ive pasted their response below for your convenience:

----------
Hello,
We apologize that you haven't received your items from order #***-5966636-3077016. We're happy to help you further.
Please reply to this email with your responses to the following questions in English or Spanish from the email address associated with the Amazon account that you used to place this order.

Youll be able to send your responses directly in an email or through an attachment such as a PDF or JPG file.

The Incident Report for two items for shipment 1 has to be completed before 29 January **** to be considered for review. Send one set of responses for each package that you didnt receive. We typically respond in about 1-2 business days.

The Incident Report for shipment 2 has to be completed before 6 February **** to be considered for review. Send one set of responses for each package that you didnt receive. We typically respond in about 1-2 business days.

After you submit your Incident Report, you may be asked to complete additional steps before we can complete our investigation.

Incident Report

1. Order number:_______________

2. Today's date. (MM/DD/YYYY) :_______________

3. Package tracking number:_______________

4. Name of the items you didnt receive:_______________.

5. Is it your first Amazon package at this address that you didn't receive it?_______________

6. If no, how many times it has happened? _______________

Thank you for your cooperation.
----------------
Please submit incident report before 6 February ****. If you've already submitted then please wait for 2 business days. If no update by then, please contact Amazon customer service team. Here's a link to our Contact Us page:
***********************************************************************

In this case, we are not able to provide any further information apart from this.

We appreciate your understanding and hope to seeing you soon.

Regards,
*******
Amazon.com
*****************************

Customer Answer
Date: 01/09/2024

Complaint: 21107019

I am rejecting this response because: i dont think its right that I need to provide a government id just for me to get a simple refund it never happen until now and you have my personal info why do you need my ID and I dont feel safe giving sensitive information online to amazon

Sincerely,

***************

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