Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,781 total complaints in the last 3 years.
21,921 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned an item purchased from Amazon, a wallet and I opted to have the amount, $9.67 to be put back on my debit card. Amazon put the amount on a gift card balance after I spent over $55 on the order. I chatted with ******* who said the amount cannot be put back on my debit card. This is not right. I want the $9.67 put back on my debit card on file.
Customer Answer
Date: 01/17/2024
Order numbers 113-7163172-984-4222
and 113-3429075-7269863. Bulliant wallet. $19.97
paid with **** ending in 5609.
resolution is credit to my **** card only or I will escalate this again.
Customer Answer
Date: 01/17/2024
Order number 113-7163172-984-4222
for the Sorax wallet: $9.99 paid with **** ending in 5609.
order number 113-3429075-7269863 for the Bulliant wallet which fell apart 31 days after return window and after I complained to Amazon and the seller numerous times plus my credit cards fell out in a store.
only resolution I desire is a credit to my **** card.
Business Response
Date: 01/25/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that a refund is processed for the order of amount $9.67 and it should reflect into your account within 3-5 business days from now.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************

Customer Answer
Date: 01/25/2024

Complaint: 21116886

I am rejecting this response because:
I wanted both the $9.67 and the $19.99 refunded to my **** card not to the Amazon account. I gave both order numbers before and the reason for the $19.99 credit is because the product failed completely after 30 days.

Sincerely,

***********************
Customer Answer
Date: 01/25/2024
I desire $9.67 plus ***** credited back to my **** card ending in **** on my account. No gift card balance. $29.66 expected back. Please issue this.
Customer Answer
Date: 01/29/2024
Absolutely disgusted with Amazon. I will never order from Amazon again due to this treatment. They do not care about the customer nor listen to a valid complaint. Shame on the both of you.
Initial Complaint
Date:01/10/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a computer from Amazon.com (April, 2023). It did not work and was 2 years old. I sent the compute back and the service department said they would send me a check for $600.00. They never did. I called them about 5 times. They kept giving me the run around. Then they said that they would send another check. In my account it states that they paid me on Dec. 1, 2023. I have not received any check. Please, what should I do?Thank you for your time.
Business Response
Date: 01/11/2024
Hello *****,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your order.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Could you please write back to us with the order ID so that I can investigate this further for you?

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Best regards,
Priyanka
Amazon.com
Customer Answer
Date: 01/17/2024
The order number is: 112-9919148-9313041.
Customer Answer
Date: 02/13/2024

Yippee!!! A few minutes ago I received a check for $599.20. I owe this smile on my face to you and the others who put their time and effort into helping me. I sincerely believe that I would not have received the refund if it were not for the BBB. You have earned my gratitude. Please tell your boss what a big deal that I think you all are.
Thank you from the bottom of my heart!!!
Take care.
Sincerely,
***************************
Initial Complaint
Date:01/10/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im writing to express my dissatisfaction with the handling of two incidents involving Amazon orders. The first issue was a stolen Sonos speaker ($400) in Summer 2023, and the second, an empty package for an $80 LED lamp received on January 8, 2024. Despite reaching out to customer service and providing necessary information, including a police report and video evidence, the response has been unhelpful and dismissive.Further confusion arose when I was told my account was closed, contradicting my ongoing ability to place orders. This has caused significant inconvenience and financial loss, and my confidence in Amazons delivery security and customer support has been severely shaken.I request a thorough review of my account, resolution for both the stolen and missing items, and an improvement in customer service interactions. I hope ********************** values its customers and addresses these issues promptly.Thank you for your attention to this matter.
Business Response
Date: 01/22/2024
Hello *****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

I've checked and see that our specialist team has sent you an email on August 8, 2023 advising you of the account. You can reply to the email that you received so that they can look into it. Also, I've resent the email again, please reply to that email.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.

Customer Answer
Date: 01/29/2024

Complaint: 21116798

I am rejecting this response because: Its been over 7 days since I responded to amazon with the information they requested and I have not received a response from them nor have they made any updpate on the progress of my compliant.

Sincerely,

*************************
Business Response
Date: 03/07/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing here since 30 days have passed since you received the order we are unable to proceed with the request.

Please see the following Help page for additional information about returns and refunds:

**************************************************************************************

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 03/07/2024

Complaint: 21116798

I am rejecting this response because:
Dear Vishal,

Your recent response is both unsatisfactory and inaccurate. The issue with my stolen package and the subsequent arrival of an empty package was reported to Amazon within a timeframe that does not align with the 30-day period you referenced. Moreover, I have submitted substantial evidence, including emails and video footage, to substantiate my claim. It's concerning that this evidence has been overlooked or ignored, which not only questions Amazon's dedication to customer service but also fails to address my situation appropriately.

The oversight of such critical details and the reliance on incorrect information to deny assistance is unacceptable. This approach severely damages the trust I place in Amazon and its ability to resolve customer issues. I urge a prompt reevaluation of my case, taking into account the provided evidence, and expect a resolution that acknowledges the inconvenience and loss I have experienced. Your immediate attention to correct this oversight is imperative.

Sincerely,

*************************
Initial Complaint
Date:01/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item on Amazon from Dereks Auto, which was on a special sale. Originally $345.09 with an additonal $6.99 for shipping it was on sale for a total of $269.98, which included tax and shipping. I rec'd and email from Amazon advising it would be delivered 2 days later on Dec. 11th. in the late afternoon, and I would need a password. They came early in the day and my wife did not know the password. I called Amazon about the delivery, spoke to an agent at Amazon, and she said she would make sure the delivery would be after 4:30 on the 12th. They came at 1:30 and no one was home. Then I rec'd an email saying there was a problem with delivery and the item was being sent back. I advised I didn't want the item to be sent back I wanted it. I never authorized them to return it., because it was a special "lightening" sale, and I wouldn't be able to get it for the sale price again. They are refusing to give me a refund even though I did not recieve it or advise them to return it. Amazon took it upon themselves to send the item back, and are telling me they would not give me a refund until the item was rec'd back by the company. So not only did I lose out on the sale of the item, but I also have lost out on a refund.
Business Response
Date: 01/24/2024
Hello *******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

We've requested a refund of $269.98 to your original payment method. I request you to wait 3-5 business days for the amount to reflect.

Nonetheless, I've shared your comments as a feedback with the appropriate team for their consideration when planning future improvements. Customer feedback like yours really helps us continue to improve our store and provide better service to our customers.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.
Initial Complaint
Date:01/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a e gift card for Amazon, and loaded it to my account. After my first order, they put my account on hold. I verified all information they requested, bank statements and debit card verification, and they closed my account anyways and will not offer any explanation. I spent $600 on gift cards for my kids Christmas and it seems like they have taken the gift cards. Ive been hung up on by multiple representatives, and ignored via email. The account specialist team cannot be reached. I have encountered at least 2 dozen people on social media and Reddit this past week that have experienced the EXACT scenario after buying gift cards. I will be seeking legal help and options for a class action as this is THEFT. I have contacted bay news 9 to tell my story.
Business Response
Date: 01/19/2024
Hello,
We have reviewed the customers buyer account and require more information to complete our review. We are unable to accept customers request for a refund without the information.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 01/19/2023.
Sincerely,
***
Amazon.com
Customer Answer
Date: 01/26/2024
Amazon contacted me via email after following the complaint requesting information for my other debit card attached to my account, and that bank statement, saying that I would hear back within 24 hours. I submitted the information via email right away, and again 3 days later as well as following up for an answer. I have heard nothing since the original email requesting my BANK STATEMENT AND DEBIT CARD. This is the second bank statement and debit card Ive sent them.
Business Response
Date: 02/20/2024
Hello,
We have denied the customer's request for a refund.

********************** reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on **********.

Sincerely,
********
Amazon.com
================
Customer Answer
Date: 02/23/2024

Complaint: 21116735

I am rejecting this response because:

I have complied with requests for information including my debit cards, bank statements and drivers license multiple times. Each document I sent MORE than once should have verified my account. It has been over a month and not only will they not disclose which terms of service I violated they seemed to only deactivate my account after I received and redeemed gift cards onto my account. Other users who experienced the SAME issue after buying gift cards makes it seem like its a scam on Amazons part to steal funds and gift card funds from customers.
Sincerely,

***********************
Initial Complaint
Date:01/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am seeking to return a blanket I purchased on Amazon. The last four digits of the order number ****. Significantly over 5 days ago, I requested a refund for this item online at Amazon.com. I was sent an email indicating that I would be sent a return mailing label within 5 days. It has been many more than 5 days and I don't have this label. I called Amazon and they indicated that I may not speak with a supervisor and mus wait at least another additional 5 days to receive the necessary documentation to make the return. Why is the original email not legally binding? Shouldn't Amazon refund me and haggle with the 3rd party company for their refund?
Business Response
Date: 01/11/2024
Hello *******,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your return from Order ID: *******************.

On this occasion, a return is not required - you may keep, donate or discard of the item.

We've processed a full refund back to your original payment method.

Refund Details:
Items
1 x Blanket Super Soft Flannel Throw Blanket for Adults All Season for Sofa Bedroom Couch Living Room Decor A12-80"X60"
Amount(s)
Shipping: $5.00
Tax: $0.00
Principal: $53.99
Tax: $4.72
Total:$63.71

You should see the amount reflected in your credit card statement within 3-5 business days, as this depends on the processing speed of your bank.

Situations such as these are very rare, and are corrected shortly after they are reported. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.

Thank you for your understanding.
Best regards,
Priyanka
Amazon.com
Initial Complaint
Date:01/10/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the item: One K MIPS CCS ************** Black Matte Order #: 114-4540218-4302659 on October 19, 2023 for the amount of $351.86. I returned the item on November November 13, 2023 to the *** carrier. The item was delivered to Amazons possession on November 15, 2023. I have been waiting for my return for 3 months now and after being asked to submit my government ID for verification FOUR times now, I am seeking further action to receive my return of $351.86. I have contacted Amazons customer service team over a dozen times now, only receiving rude, unhelpful service , with two associates blatantly just hanging up my call because *** asked to escalate the issue to someone higher up and their only response is No. I have asked to speak to their Speciality Team that reviews my ID in hopes to get further clarification on why they need my ID, what they do with it, when I can expect them to verify my ID, etc, but the ********************** customer service associates all say I cannot speak to them and that they cant issue my refund until the Specialty Team approved my ID. I will be taking further legal action if Amazon doesnt return my funds.
Business Response
Date: 01/11/2024
Hello ****,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

truly do understand your hesitation with regard to submitting your government issued ID for verification, and your frustration with the current situation.

I also appreciate the amount of time you have been by our side, which is why, if there was an alternate way available for you to receive a refund, I would have done it for you. Unfortunately, in this case, there is not.

I also understand that disclosing the details of the fraudulent activity *** help you feel more comfortable in verifying your identity with us. However, we are unable to share those details, for the same reason that we are unable to proceed with the refund request. This is primarily for the trust you have placed in us to maintain the safety and security of your account.

I request your understanding and co-operation with the verification, and in return, I will take care of any concerns that *** arise. I will also put this forward to the relevant stakeholders, so that they are aware of your experience and the impact this has had.

Thank you for your patience and understanding.
Best regards,
Priyanka
Amazon.com
Customer Answer
Date: 01/11/2024
After receiving Amazons reply, I have sent the following response:
Dear ********,

It appears you didnt read my complaint in the entirety. I HAVE submitted my ID for verification four times now. It has been Amazons failure to resolve this after me providing ample documentation of a government ID on multiple accounts. I will be seeking further legal action if this issue is not resolved.

I hope you are able to re-read my case to better understand the situation and help resolve this.

*********************;
Customer Answer
Date: 01/11/2024
After receiving Amazons reply, I have sent the following response:
Dear ********,

It appears you didnt read my complaint in the entirety. I HAVE submitted my ID for verification four times now. It has been Amazons failure to resolve this after me providing ample documentation of a government ID on multiple accounts. I will be seeking further legal action if this issue is not resolved.

I hope you are able to re-read my case to better understand the situation and help resolve this.

*********************;
Customer Answer
Date: 01/11/2024
I just called Amazon again today 01/11/2023 @11:30am as I was told by the previous associate to call back on this date regarding further action on verifying my ID. My ID was last submitted on 01/03/2023 at **** and was told to call on 01/06/2023 to get an updated status. I called on 01/06/2023 only for the associate to say they hadnt received anything and to call back on 01/07/2023. I called back on 01/07/2023 for this associate to say they hadnt received an update and to call back on 01/11/2023. I called back today (01/11/2023) only for another associate to say to wait another 3 days to and then call back. When I asked what further action can be done since this has been the same issue occurring multiple times now the associate only said I cant give you that information and will end the call when I asked for them to stay on the line they promptly hung up. I had that same response one other time before this response. At this point I am tired of hearing the same response with no action taking place to give me my refund. I have provided all necessary documentation, waited three months with multiple calls from rude associates not being able to help, and still being withheld my refund all the while Amazon has been in possession of the returned item since 11/15/2023.
Business Response
Date: 01/26/2024
Hello ****,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I hope this email finds you well. Thank you for writing back to us.

I've processed a full refund for your return, back to your original payment method, on Friday, January 26, **** at 3:58 AM (PST).

Refund Details:
Items
1 x One K MIPS CCS ************** Black Matte
Amount(s)
Principal: $325.00
Tax: $26.86
Total:$351.86

You should see the amount reflected in your debit card statement within **** business days of the above date, as this depends on the processing speed of your bank.

Thank you for your understanding.
Best regards,
Priyanka
Amazon.com
Initial Complaint
Date:01/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a patio set including a loveseat, 2 chairs, and a coffee table. The items received were improperly drilled for the hardware, so I was unable to assemble the set. Both chairs were defective. I contacted Amazon and the seller to try to resolve the issue, by requesting that the Amazon seller would ship me two chairs with the correct pieces so that I could keep the set. After many attempts to contact the seller, I was finally contacted with repeated requests form pictures and videos of the problems. Every time I sent documentation, the seller said they did not receive my pictures and explanation of the problems. Finally, I gave up and just asked for a refund. They still have not sent me prepaid labels for returning the furniture, and they want me to pay for the return shipping! Also, the boxes weigh about ******************************* to take the return to a shipper. I have a small compact car, and I am 73 years old. I cannot be expected to pick up and transport huge and heavy boxes, when ************** for the return is totally the fault of the shipper! I have been inconvenienced enough! I have requested that the seller have the shipper pick up these boxes at my doorstep. This has been going on since I received the defective furniture in mid November! Please help me get return shipping labels so that I can get this defective product out of my house!
Business Response
Date: 01/12/2024
Hello,

We have decided to reverse our original decision and ***** the claim in buyer's favor. On this order, buyer has now received a total refund of $331.70 back to the original payment method.

Thank you.
-Amazon
Initial Complaint
Date:01/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
buenas. Habia canjeado unas giftcards, y pase a comprar unos productos, Luego se me bloqueo la cuenta a pesar de que las giftcards me las gane del trabajo mio. Quiero que reestablezcan mi cuenta y me permitan hacer la compra.Aqui les mando los comprobantes de las giftcards
Business Response
Date: 01/14/2024
Hello ****,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your gift cards.

Upon reviewing the account linked to the phone number provided with this complaint, we see that the account is currently active, and has gift card balance of $532.21.

I hope this information helps.
Regards,
Priyanka
Amazon.com
Initial Complaint
Date:01/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For some reason, I am account restricted form submitting more than 5 Amazon reviews a week. I opted in to the vine program, but not once have I request a vine product yet. The error says " We apologize but this account has submitted the maximum number of non-Amazon Verified Purchase reviews this week. You may continue to submit Amazon Verified Purchase reviews. If you like to learn more about Amazon Verified Purchase reviews then check our community guidelines, click here." However, all of my reviews are based on purchases. I have never once submitted a review for a product I didn't buy via Amazon. Also, I complained once about a product's packaging because they changed the dispenser box, but for some reason it's catching Amazon's automated system and not letting me post the review because it thinks I was complaining about shipping. However, it's legitimately a complaint about the product itself. The dispenser box is part of the product (B07G744V5Z)
Business Response
Date: 03/17/2024
Hello,

We have reviewed the customer's account and we determined that their account is still actively able to leave reviews on purchased products, and there are no enforcements on their account. No further actions required at this time. Customer may continue to review products.

We are unable to provide information on our investigation methods.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Customer Answer

Customer Answer

Business Response

Customer Answer

Customer Answer

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Amazon.com is BBB Accredited.