Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,705 total complaints in the last 3 years.
22,009 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/10/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have now filed 4 or more complaints about this same issue. Most recently, in mid December complaint # ******** where I provided the requested information to Amazon and received notice it was not provided. I sent it again and received the usual we will followup on this etc.Well here we are again. On Jan 7, **** I received order number# ***-6497024-8028202 and order number # ***-0763627-0397069 in the same box. Once again, on Sunday January 7, ****, despite the fact that my account is noted to NOT leave packages outside of my apartment building, but to instead open the building door and leave packages in the inner vestibule/hallway, AGAIN, a huge package was left outside of my apartment building on wet ground and slush (it had snowed).When will amazon delivery people do as my account instructs and leave packages in a secure location where tenants won't trip on packages leaving the building or have to navigate around them when coming into the building. When will amazon delivery people leave packages in a place where they are less apt to be stolen? I need this to end... or I will leave amazon prime and shop[ elsewhere. Do not apologize - get your delivery people to follow instructions!!!! Amazon apologies are worthless if the same thing happens over and over again as it has.I have attached images of the package left outside my apartment building and an image showing the wet package when brought inside.I am tired of apologies. I want delivery people to follow instructions.
Business Response
Date: 01/23/2024
Hello *****,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

With the help of the appropriate team, we were able to come up with a resolution. I'm pleased to let you know weve taken action to ensure delivery instruction not being followed has been resolved. Your input has been invaluable in this process, and we appreciate your time, effort, and patience.

If you need further assistance with this issue, or with deliveries made by Amazon branded carriers, please don't hesitate to let us know.

You can reach me directly by replying to my email. If you would prefer I give you a call, please reply to this email with the best number and time to do so.

*****, thank you for supporting our initiatives and look forward to serving you better in the future.
Best regards,
********
Amazon.com
Customer Answer
Date: 01/23/2024

Complaint: 21115038

I am rejecting this response because: just one day after receiving the communication from Priyanka with Amazon BBB, two Amazon packages were again left outside of my apartment building sitting on wet ground/puddles. The packages were blocking the stairs to enter/leave the building. Moreover once again, delivery person did not follow instructions on the account which specifically say to open front door and leave all packages in the inner vestibule/hallway of building and do NOT leave packages outside of my apartment building vulnerable to tripping and theft and damage. I responded to email from Amazon and provided visual images showing where packages were left and the condition they were in (wet). I further opened yet another BBB complaint as the issue is NOT resolved. The two orders left outside my building today were ORDER # 114-7704776-5752258 and
ORDER # 114-4516264-4838661
Sincerely,

***********************
Business Response
Date: 02/02/2024
Hello *****,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issues you faced with your order deliveries.

Upon reviewing, I see that carrier used to deliver your orders has been changed and you'll now receive your future orders delivered via a different carrier with no more issues

I understand that you still faced same issue after you were assured. However, if takes some time for the update to be passed on and implemented by the logistics team.

Please rest assured that your future orders would be delivered securely without any issues.

Thank you for your understanding. We hope to see you again soon.
Regards,

Himaja
Amazon.com
*****************************
Customer Answer
Date: 02/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. That said, it remains to be seen if this issue does not in fact occur again insofar as I had been reassured previously regarding the same complaint, that my delivery issues would not occur again and in fact they did occur again and again.
Sincerely,

***********************
Customer Answer
Date: 02/07/2024
Claims of resolving my delivery issues are empty promises. This morning two packages were again delivered outside of my apartment building. I ask for the packages to be placed in the inner hallway. And here we are again. Filing another complaint today. Order number order #***-9809820-8001020 and Order #
***-9809820-8001020.
***********************

Customer Answer
Date: 02/07/2024
Claims of resolving my delivery issues are empty promises. This morning two packages were again delivered outside of my apartment building. I ask for the packages to be placed in the inner hallway. And here we are again. Filing another complaint today. Order number order #***-9809820-8001020 and Order #
***-9809820-8001020.
***********************
Initial Complaint
Date:01/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1/7/2023 refuse to help me find out why my Bussiness account will not work. when it a new llc in nov20/23 and block my person account for some reason ever 2-3 months get on my nerves when I have orders I place and have to wait for them and they told it will be ****** hr ago it been almost 32 people who work at amazon does not know why they doing
Business Response
Date: 02/29/2024
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 02/13/2024 confirming account reinstatement.

Sincerely,
Amazon.com
Initial Complaint
Date:01/10/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order number 112-3267510-1329022 was placed on 11/24/23 for the Levi's ******* 94 Baggy, (New) Black Stonewash, 27, eligible for the 7-day Prime try-before-you-buy offer. On 11/25/24, I received a notification about a delivery delay, with an option to cancel the order if an updated tracking status wasn't received within 24 hours. I promptly canceled the order between 11/26/23 and 11/27/23.Despite canceling, I continued receiving email reminders about the impending charge. On 12/6/23, I received an email confirming the charge for an undelivered item. I called on 12/8/23, spoke to agent ********, who claimed to have processed the refund. Again, on 12/18/23, speaking with someone from the escalation team, they assured me the refund was processed, and I received a confirmation email.However, on 1/5/24, when I contacted them again and spoke to *************Z, they insisted I fill out an "incident report." Despite providing proof of tracking, demonstrating a carrier delay, evidence of order cancellation, and proof that the item was never delivered, they insisted on the incident report. This practice is illegal, as charging me for an undelivered item without permission is unacceptable. They mentioned waiting for the item's return before issuing a refund, which is further causing financial strain. Ultimately, I was charged for an item I never received, and my card was charged without permission.This has been an ongoing issue for over a month. Despite evidence on their end, they continue to prolong the resolution of this matter.
Business Response
Date: 01/23/2024
Hello Shun,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your Prime Wardrobe order.

Upon reviewing the order, I see that a full refund was issued on Tuesday, January 9, **** at 1:51 AM (PST).

Refund Details:
Items
1 x Levi's ******* 94 Baggy, (New) Black Stonewash, 27
Amount(s)
Principal: $44.98
Tax: $0.00
Total:$44.98

You should see the amount reflected in your credit card statement within 3-5 business days of the above date, as this depends on the processing speed of your bank.

Situations such as these are very rare, and are corrected shortly after they are reported. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.

Thank you for your understanding.
Best regards,
Priyanka
Amazon.com
Initial Complaint
Date:01/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This item was purchased through the amazon warehouse deals. these are used products and this item was supposed to be in new condition. What I received would not work. The screen would not connect on the unit. the screen appeared to be for a different device. I returned the item and amazon is saying what they received is incorrect. I sent back what was sent to me and noted this on the return. I believe someone else returned a different item and then I purchased it. I asked for the item back if they wont allow a refund and they say the item has be destroyed.
Business Response
Date: 01/11/2024
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the order **: *******************, Upon checking I see that concern team is waiting for you to update the ** details.

Please update the ** details as requested by the concerned team in the email sent on Thursday, January 4, **** at 11:53 AM (PST). If you unable to find the email or unable to upload the **, Please contact the Amazon customer service so that cornered team can help you with the link to share the ** details.

Once you submit your information and concerned team will share the status of the investigation with you and help you with any next steps that might need to be taken.

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.
Initial Complaint
Date:01/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned items back in October and November! The bank couldnt process the refund and requested that Amazon resubmit it! Your team sends me an email stating you could update my account information and Id hear back in 6 hours on Dec 28! No one has contacted me! Everyone I call the call is disconnected or Im transferred to someone who cant help! Today I was advised there is know one in bill that I can speak to yet thats the team who sent me the email. One rep stated the email was sent In error! I want my refund and I shouldnt have to wait 12weeks when the company has had my products back for over 2 months!
Business Response
Date: 01/14/2024
Hello ******,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your refunds.

Please write back to us with your preferred refund method from the below, as we received a decline when we tried to refund them back to your original payment method:
1. Check
2. Direct transfer to your bank
3. Gift card balance

Please also include your full legal name, and address if you would prefer a check.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Best regards,
Priyanka
Amazon.com
Initial Complaint
Date:01/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction date: April 20, 2023 Order for an HP laptop Order Total: $2087.59 *********** I work for ordered a computer for me on amazon using a personal account for seldom ******************** purchases. Memory in the laptop broke after a couple of months. I sent it to HP under warranty but HP said the seller had installed a different memory and its not under warranty. I contacted the seller and they said they will repair it when I get it back from HP and I need to contact them as soon as I receive it. After I received the computer I contacted the seller and got an instant message back from amazon saying: "The seller of your product is no longer an amazon seller and cannot be contacted". I contacted amazon support right away asking about this and they said not to worry and that they will get me a refund for the product. I then ordered another laptop on amazon from another seller. A few days later the seller contacted me saying that they exist, they don't have any obligation to give me a refund but they could repair it as they promised before. But I had already purchased another computer I could no longer return based on the incorrect message from amazon. I've been back and forth with amazon support for months and they keep throwing this at the seller who is at no fault here and ask them to give me a refund. But this is completely amazon's fault for first telling me the seller no longer worked with amazon as a mistake and then multiple times telling me that I am guaranteed to receive a refund for my order. All my communication screenshots and order details are attached and the amazon needs to be accountable for misguiding me and not the seller "computer update king" who rightfully doesn't want to refund me. I'm attaching screenshots of my conversation with amazon that show the misleading promises they have made. Thank you,*******************************
Business Response
Date: 01/12/2024
Hello,

We have requested more information from the seller regarding the order 112-8553879-3425802 for warranty support and are waiting for a response.
We will contact buyer if we need more information or when we take a decision on the claim.

Sincerely,
Customer Answer
Date: 01/12/2024

Complaint: 21114812

I am rejecting this response because:
The seller on amazon (Computer Upgrade Kings) did everything they are supposed to do. They have promised to provide warranty on the product and they are not at fault. The issue is that Amazon mislead me by doing these 2 things:
1- when i contact the seller for warrany even though apparently this seller was still in business amazon sent me an email saying "this seller is no longer on amazon" (screenshot of this email on the attachment)
2- then I contacted amazon support saying I got this reply saying "this seller is no longer on amazon, what do I do?". Instead of correcting the mistake and putting me in touch with the seller to deal with the warranty on the product, amazon support guaranteed me that I will receive a full refund and I can go ahead and order another laptop. (also a screenshot of this promise from amazon is on the attachment).
Everytime I contacted Amazon to resolve this issue, they forwarded me to the seller who is doing everything they are supposed to do. The fault is not the seller but amazon only so please don't waste my time anymore asking about this to the seller.
Sincerely,

*******************************
Business Response
Date: 01/29/2024
Hello,

We have granted the customers request for a refund.

We sent an email to the customer through their registered email address on 29th January ****. This email confirms that the refund has been issued for USD 2,244.59 to the original payment method.

Sincerely,
Amazon.com
Initial Complaint
Date:01/10/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon just closed my account without warning.I have several thousand dollars in gift cards on the ****************************** is giving me the runaround when I call/email to resolve.
Business Response
Date: 02/02/2024
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use ********************** Services, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 1/30/2024.
Funds in your account (if any) will not be disbursed.
Sincerely,
Shiv
Amazon.com
Initial Complaint
Date:01/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon Just closed my account without warning and with ~$5000 in gift card balance.They ignore my emails. When I call, they tell me they're escalating and that I'll hear back by email in 24 hrs. A week has gone by and nothing.Every agent says something else. Including contradicting each other, contradicting themselves, lying etc.
Business Response
Date: 02/09/2024
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 1/22/2024.
Sincerely,
*********
Amazon.com
Customer Answer
Date: 02/09/2024

Complaint: 21114748

I am rejecting this response because:
I did not violate amazon's terms. They "think" I did. But I did not. The burden of proof is on them.
They also never even stipulated which terms they are referring to, and they ignored my repeated requests to clarify.
Also, one cannot "reserve the right" to hold on to someone else's money.
I have thousands of dollars in GiftCards on the account. The least ******************** should've done would've been to reimburse me.
Sincerely,

*********************
Business Response
Date: 02/14/2024
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Useon the Amazon shopping website.
Sincerely,
****
Amazon.com
Customer Answer
Date: 02/14/2024

Complaint: 21114748

I am rejecting this response because:
For the hundredth time, I did NOT violate any policy. What are you talking about? You won't even tell me what it is you are referring to.
And no matter what you may feel, you CANNOT maintain a policy in which you get to hold on to someone else's money!
So close my account if you so wish - but give me back my gift card balance!
Sincerely,

*********************
Business Response
Date: 02/23/2024
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Useon the Amazon shopping website.
Sincerely,
****
Amazon.com
Initial Complaint
Date:01/10/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1) Date of Transaction: November 21, 2023 2) Amount i paid to Amazon: $623.69 3) I had purchased an OnePlus 11 5G- 16GB RAM+256GB cellphone and I had returned the item on December 7th 2023. I am still yet to get a refund. I had contacted Amazon customer service several times and every time they confirmed that they have received the product and promised I would get a refund and still haven't received my money back. 4) I need full refund. I have sent my item back and its been a month since they have received the return. 5) No, Amazon has not tried to resolve the issue, everytime i contact them, they simply dont respond with any valid answer. 6) Order number: 14-9521463-4717033, Return shipment tracking number: 1Z6E55402668784564
Business Response
Date: 01/11/2024
Hello Rakesh,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your refund for your return from Order ID: *******************. We're happy to assist you further.

However, it was found that the Incident Report previously provided is incorrect. Please correct issue with question 3 in Incident Report and resubmit the report.

Please reply to this the email with your responses to the following questions in English or Spanish. You must reply from the email address associated with the Amazon account that you used to place this order.

Youre able send your responses directly in an email or through an attachment such as a PDF or JPG file.

To be considered for review, the Incident Report has to be submitted on or before this date: 07-February-2024 . Send one set of responses for each package containing an item that you returned to Amazon but haven't yet received a refund. We typically respond in about 1-2 business days.

After you submit your Incident Report, you may be asked to complete additional steps before we can complete our investigation.

Incident Report

1. Order number:_______________

2. Today's date. (MM/DD/YYYY):_______________

3. Date return item was shipped. (MM/DD/YYYY):_______________

4. How did you ship back your return? ( For example: *** picks up, *** drop off, mailed with ***** or ************* *************** etc. ):_______________.

5. Description of the item returned (item name, color, size, quantity, etc.):_______________.

6. Have you experienced prior issues with returning items to Amazon?_______________

Thank you for your cooperation.
Best regards,
Priyanka
Amazon.com
Business Response
Date: 01/14/2024
Hello ******,

I trust that this email finds you well. Thank you for writing back to us with the requested details.

I've verified that a full refund has been issued on Friday, January 12, **** at 12:52 PM (PST), back to your original payment method.

Refund Details:
Items
1 x OnePlus 11 5G | 16GB RAM+256GB | Dual-SIM | Eternal Green | US Factory Unlocked Android Smartphone | **** mAh battery | 80W Fast charging | Hasselblad Camera | 120Hz Fluid Display | 4nm Processor
Amount(s)
Principal: $623.69
Tax: $0.00
Total:$623.69

As $148.00 was paid for via gift card balance, it has been refunded back in the form of gift card balance and should be visible on your account here:
**********************/gc/balance

The remaining $475.69 was refunded back to your credit card, and should be visible in your credit card statement within 3-5 business days of the 12th, as this depends on the processing speed of your bank.

I hope this helps. Thank you for your understanding.

Best regards,
********
Amazon.com
Customer Answer
Date: 01/18/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:01/10/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered item it was never recieved no proof of delivery was provided i filled a form with amazon as they asked on Dec 21st but they refused to refund or replace
Business Response
Date: 01/11/2024
Hello ******,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your order.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Could you please write back to us with the order ID so that I can investigate this further for you?

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Best regards,
Priyanka
Amazon.com
Business Response
Date: 01/14/2024
Hello ******,

I trust this email finds you well. Thank you for writing back to us.

We apologize that you haven't received your items from order #***-XXXXXXX-XXX0211. We're happy to help you further.

Please reply to the email sent on December 24, 2023 1:05 PM, with your responses to the following questions in English or Spanish from the email address associated with the Amazon account that you used to place this order. You can check your amazon app or website for reference.

You're able to send your responses directly in an email or through an attachment such as a PDF or JPG file.

The Incident Report has to be submitted on or before 18-February-2024 to be considered for review. Send one set of responses for each package that you didn't receive. We typically respond in about 1-2 business days.

After you submit your Incident Report, you may be asked to complete additional steps before we can complete our investigation.

Incident Report

1. Order number:_______________

2. Today's date. (MM/DD/YYYY):_______________

3. Package tracking number:_______________

4. Name of the items you didn't receive:_______________.

5. Is it your first Amazon package at this address that you didn't receive?_______________

6. If no, how many times it has happened? _______________

Thank you for your cooperation.

Best regards,
Priyanka
Amazon.com
Customer Answer
Date: 01/31/2024
No my complaint was not resolved
Customer Answer
Date: 02/01/2024
I completed the form over 4 times and emailed it many
Business Response
Date: 02/22/2024
Hello ******,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I hope this email finds you well. Thank you for writing back to us.

I've escalated this to the relevant stakeholders and they've validated the report, and issued a full refund back to your original payment method on Tuesday, February 20, **** at 9:18 AM (PST).

Refund Details:
Items
1 x 1Storm Youth Kids Motocross Helmet BMX MX ATV Dirt Bike Helmet Teenager Racing Style: HF801 Racing Red
Amount(s)
Principal: $64.95
Tax: $4.40
Promotion Adjustments#1: $-10.00
Tax: $0.00
Total:$59.35

I apologize for the inconvenience this has caused. Thank you for your understanding.
Best regards,
Priyanka
Amazon.com
Customer Answer
Date: 02/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But the amount is incorrect I paid ***** for the helmet

Sincerely,

*********************************

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