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Business Profile

Divorce Assistance

OnlineDivorce.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Divorce Assistance.

Complaints

This profile includes complaints for OnlineDivorce.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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OnlineDivorce.com has 4 locations, listed below.

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    Customer Complaints Summary

    • 73 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/15/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complete Case . Com online services Disregard my request for immediate cancellation and they still went ahead and charged me for a service not rendered in any way. Their violation of my rights had caused my bank account to be disabled. On the merchant website it stated money back 100% guaranteed. They have been given me the many run arounds every since Help!

      Business Response

      Date: 06/20/2023

      This customer signed up for and paid for our services online, and we have not charged them for anything they did not authorize. They completed part of our post-purchase questionnaire.

      Our refund policy states, "We provide significant services beyond the generation of your divorce forms. Answers to common questions, filing instructions, and customer care provided during the process of using our site are just some of the valuable services we provide. For this reason, we unfortunately cannot ***** a refund in cases where a customer has accessed our post-purchase services, including our post-purchase questionnaires, forms, instructions, and customer care center, unless theres a flaw in our underlying documents."

      Our refund policy can be found here: ************************************************

      We have made multiple attempts to call and email this customer to talk to them about a resolution, but they have not returned our calls nor responded to our emails. We invite them to reach out to us directly so we can discuss this matter further with them. We are happy to assist them. 

    • Initial Complaint

      Date:06/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I split 300 and was told that are papers would be in the mail in 2 weeks. We filed a month ago maybe more and I havent received any papers and I cannot access the account my wife created. I need to know what is going on with this process being that I paid my money and why these papers are taking so long to come.

      Business Response

      Date: 06/14/2023

      We cannot find an account using the provided name, email address, or phone number. We need the name, phone number, and address linked to the paid account to see the account history and assist. 

    • Initial Complaint

      Date:06/13/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested a refund from them and they refused to look over after my soon to be ex husband filed with a different divorce site

      Business Response

      Date: 06/16/2023

      We worked with this customer and explained our refund policy. We discussed a fair resolution and believe they are satisfied. We are happy to work with them directly if they have other questions or concerns. 

    • Initial Complaint

      Date:06/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started an online divorce on 4-28-23 with online divorce.com. starting price of $159. then it led to numerous e-mails on there filing process. It was deceiving , offering services that I have not received. All I have received is paperwork that I filled out on line . All they did was put my answers on the forms and sent them to me to file. I paid extra for ******** Services Up Grade. $379 for services that was promised to file all paper work to the courts and my spouse. False advertisement , after purchase I received ******** packet which was same paper work I received for $159 in the beginning, only difference is they highlighted forms that needed my signature and requested more money. I understand court cost, but they also ask for more money for their services. I have not received any services, and platinum upgrade promised to file papers to court and spouse. But instructions read for me to take papers to court house and i had to also give them to my spouse. False advertisement. I have requested a refund for the ******** Upgrade and they denied my request. I feel the original Fee $159 **** covered what I received. Im asking for refund of ******** upgrade Fee $379. please thank you *********************************

      Business Response

      Date: 06/15/2023

      We called and spoke to this customer. We explained what our **************** provides and that court fees are not included in the price of our Platinum package. We discussed options and came to a fair resolution with the customer. We believe this has been resolved to their satisfaction.

    • Initial Complaint

      Date:06/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Theres 2 transactions that i requested a refund for that were made 06/05/2023 the first one transaction of ****** and the second transaction was ****** and that was unauthorized. Im just making sure i get my refund because it looks like theyve dishonestly overcharged their customers just like they overcharged me

      Business Response

      Date: 06/07/2023

      This customer was charged $159.00 for our ********************** service and $119.99 for a 3-month subscription. Both of these purchases were made online by the customer. We have worked with this customer and refunded them for qualified services not rendered.

    • Initial Complaint

      Date:04/17/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a scam!! The website says 100% money back guarantee!! I was charge $189 when the site says $159. I only started to fill out a questionnaire and didnt finish. I emailed to cancel. They said I had to call. so I called and they said they would cancel it and refund my money in 1-3 day. Two weeks by and still no refund. I called to complain and they hung up on me. Every time I call they hang up!

      Business Response

      Date: 04/21/2023

      This customer was charged $159 for our ********************** service, not $189.00. We worked with the customer and resolved this directly with them. We believe they are satisfied with the resolution. 

    • Initial Complaint

      Date:04/10/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After having an issue with my case I noticed a few things after paying over $600 for the premium "we do all the work for you" package 1. I sent the documents and check for the district clerk ($350) to you using the provided envelope that I was giving with the address that it needed to be sent to. Checked the receipts and it was delivered a few days after being mailed out.2. Been over 2 months and no progress had been made on my account but they keep charging me a monthly membership fee of $39.99 for them to do absolutely nothing 3. Called several times and all representatives mentioned that they needed the signed paperwork with district clerk check, even though its already been mailed and delivered. 4. Did some in depth research and noticed this company isn't accredited by the BBB and has many complaints similar to mine 5. Before any further issues come by or any legal action taken from my end I would very much appreciate a full refund for lack of service and time wasted.

      Business Response

      Date: 04/21/2023

      We made multiple attempts to contact this customer, both by phone and email. We invite them to please respond so we can assist them with this matter. 

    • Initial Complaint

      Date:03/30/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Send them money via zelle in order to fee for filling divorce papers, never heard from them or anything. Would like my money back!!!! A shame how they target a vulnerable population in time of need to just charge and keep the money. Not only do their fees change but you never know what your getting!

      Business Response

      Date: 04/03/2023

      We cannot find an account with the information provided in this BBB complaint. There is no account using the name, email address, home address, or phone number provided. We did call the phone number provided, and the person who answered had no idea who *************************** was.

      Additionally, we do not take any payments via Zelle. 

      Customer Answer

      Date: 04/04/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:03/23/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 03/23/23 I used OnlineDivorce.com to start a divorce filing. I paid a fee of $159 dollars, no services used as of yet only a few questions about myself including email and phone number. After paying the fee I was advised applicable fees would be charged to provide the full cost of service I concluded I could not afford to use online Divorce. Unfortunately I was under the impression the service would be $159 for papers and filing. It wasnt until after paying that I was informed of this additional fee. ($399)I made other arrangements to file with the local court and use SHARP which is a self help agency that could possibly waive all court fees and assist me with the filing process at no cost. I returned to the customer service ********************************************* website for a full refund, no services had been used, paperwork submitted or downloaded at this time, I was informed I would not be refunded my money, the conversation became impertinent and crude with the supervisor and I speaking over one another the call ending on his behalf. He did state I could recover half my refund of $159 which I declined.I advised I was filing a complaint with the BBB, shortly thereafter in my email I received a message stating $59.50 would be returned to my original card used. To be clear this isnt even half of $159. I need help recovering all of my money from this company who scammed me for services I did not use. They did nothing for me. I am also leaving a review on their website that will allow others to review my experience. This will at least help from making the mistake I did and hopefully help in better choosing a more safer, honest, and responsible business.

      Business Response

      Date: 03/30/2023

      We talked to this customer on the phone and explained our refund policy, which can be found here: ***************************************************** also came to a fair resolution and believe they are satisfied.

      Customer Answer

      Date: 04/03/2023

      Hi, 

       

      A resolution has been reached between the merchant and myself. 

      They have agreed to pay back the original amount of $159 minus the $39.99 dollar fee for signing up for a total of $119 dollars. 

      I feel the matter can now be closed. 

      Thank you to onlinedivorce for being reasonable and to the BBB consumer complaints for stepping in and supporting both sides. I hope everyone has a happy weekend. 

       

      *************************

    • Initial Complaint

      Date:03/21/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid 159 dollars for a "hassle free" divorce and it's been anything but. I wasn't able to download my forms before 30 days was up so now unless I pay ***** again, I can't access my forms. There is absolutely no reason I should have to pay even more money for forms that I have already paid for!!! I can understand if I needed them altered or corrected in any way then yes, I would pay additional fees. However it's horrible business to prevent clients from obtaining original forms that have been paid for. And when I asked to be refunded I was told no because it's out of the 30 day range. Disgusting to say the least. Preying on hard working people who are going through and already, delicate time.

      Business Response

      Date: 03/24/2023

      We talked to this customer on the phone and resolved this matter with them. If they need additional assistance, we invite them to reach out to us directly. 

      Customer Answer

      Date: 03/25/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    OnlineDivorce.com is NOT a BBB Accredited Business.

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