Reviews

This profile includes reviews for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

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  Microsoft Corporation

  8055 Microsoft Way Charlotte, NC 28273-8106

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  Microsoft

  6200 W Courtney Campbell Cswy Ste 480 Tampa, FL 33607-1496

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  Microsoft Store

  8001 S Orange Blossom Trl Orlando, FL 32809-7654

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  Microsoft Corporation

  PO Box 12279 Tucson, AZ 85732-2279

Review Details

• Review fromMelissa M

  Date: 02/12/2025

  1 star
  I would give zero stars if I could. After installing windows 11 update, my bluetooth no longer works. I have paired, made sure viewable, uninstalled the update, still not working. Reset my computer to default and bluetooth isn't working. The fix listed on their website does not work. Getting ahold of a real life person is basically impossible, requested phone call yesterday am and they did not respond. ******* this issue with Windows update and everything comes back with this issue and Microsoft being aware of the bugs in the update, yet still offering it but no support for what they did to my computer. Step up Microsoft and provide customer service and provide quality products.

• Review fromJared W

  Date: 02/01/2025

  1 star
  Microsoft support is almost impossible to navigate. I couldnt speak to anyone for a refund for an unauthorized charge. Went to cancel the subscription I shouldnt have had and it doesnt even tell you the service its for! Was forced to dispute through my bank (again), and the next charge will result in legal action. Lastly, you will be reported to the **** District Attorney for making this so difficult to get a refund or even gain information for billed items.

• Review fromGloria B

  Date: 01/28/2025

  1 star
  This company has the ***** customer service support I have ever dealt with. It's a fully automated support server with absolutely no way regardless of which information you feed it, gives you the ability to talk to a "Live person", to "CHAT", or to receive a return "PHONE CALL". Even if you call the "Customer Support line, you get an "Automated" recording that will hang up the call. No wonder this business is NOT BBB Accredited. I would never think that Microsoft would offer this kind of poor service. G

• Review fromShellie H

  Date: 01/28/2025

  1 star
  Charged for Microsoft 365 but i did not request this. Spent 17 hours on the phone with no resolution. They keep saying trouble ticked filed and someone will call me. When they dont they go through a litany of unanserable questions and end at someone will call you back. Round and round.

• Review fromKevin C.

  Date: 01/25/2025

  1 star
  Ive been BITLOCKED out of my Laptop since 7/11/24 !!! Ive spent HOURS online & phone, trying to resolve this HOSTAGE/nightmare dilemma. I bought this Laptop in 2020, but only began using it in 2022, BUT wasnt told about the BitLocker security up-date, add-on to the **** So, I never got a recovery code from Best Buy, **************** or Microsoft. ************** have both claimed that they had no liability relating to the BL freezer program, leaving only ** responsible for BL program, (& recovery key, which I wasnt given!). ** has not made a response to me, in any form that I can detect. They even failed to reply w/in 24hrs, when I made simple request to change password, on my seldom used account, when I needed to gain access to same. On this matter, Ive made near 2 dozen RFI attempts of **, by phone, email & mailed old- school letters, none of which yielded ANY sort or reply! I still have the original receipt, & BBs own credit records can prove my ownership of the device, & the main reason for BL, is the potential threat of theft of! I went to sleep one night, & woke to find my PC, & 2 years of personal data irretrievable, though all were MY intellectual property!!! Most precious, are nigh 40 essays, which were meant to be used as scripts for podcast! ** & other large corporations have made digital *****, to insulate themselves from **************** issues, they might be confronted w/ ! 1 can only speak w/ a robo-agent, when a human could solve our issues in short order. I got first PC in 2002, involuntarily, because newspapers dropped their classifieds! I was a ********* for 35 years, & an ESL teacher for 12, w/ some overlap, between the 2. Can U help me ???Thanks for consideration, If NO, can you refer a specialized Lawyer?***** H ******** (Have I raised a freedom of speech issue ?)

• Review fromByron S

  Date: 01/23/2025

  1 star
  After having an Xbox account for over a decade, I was locked out of my own account! After reaching the customer support line they stated there was nothing they could do and left me out to dry. 0/10 do not recommend using Microsoft for any gaming. Worst customer experience of my life.

• Review fromSandra V

  Date: 01/14/2025

  1 star
  Filing a complaint because I can't get anyone on the phone to help me--my account is locked and the support call simply refers me back to the website.I purchased Microsoft 365 personal for my Mac and have paid the recurring fee for years. In the meantime, I had no need to access my account and I changed my phone number. Regardless of how much information I give the website--Microsoft claims it is insufficient to allow me ********* is ridiculous that I am unable to get help with this. Calling my bank to see if I can block Microsoft from charging my account in the future. I am also going to revert to Pages on Mac, which I should have done in the first place. This company is such a disappoint.

• Review fromSatej B

  Date: 01/13/2025

  1 star
  Absolutely no way to contact Xbox support. The Microsoft support website is extremely poor and put *** in a bunch of loop automated messages and will not you. Ive been trying to contact to speak to someone for a game that I own, but cannot access the missions within the game and no One will reach out to me nor am I able to reach out to anyone. Extremely cheap and fraud like customer service.

• Review fromTammy P

  Date: 01/08/2025

  1 star
  So bbb now removed wordpad. Do not do an upgrade from windows 11 to 11 24h2 if you value wordpad!I am beyond annoyed. I used wordpad for all my documents and now they are all trash. They are doing this to force people to buy word! I do not care for microsoft anymore! They are just like any other company and are greedy!

• Review fromEmily S

  Date: 01/04/2025

  1 star
  Horrible. Doesn't have customer service number with an actual human. Their number takes you directly to an AI specialist and no matter what you press it will eventually hang up on you. Can't find anyone to help. I am getting charged for something for months that I never purchased. Now I have to change my entire bank card and wait 7-14 days to get a new one all because they can't have decent customer service. I have never owned a ********************** product and you can bet now I never will! Thief's!