Business Profile

Computer Software Developers

Microsoft

Headquarters

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,671 total complaints in the last 3 years.
2,346 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/09/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged $128 on my MC on June 1, 2025. I don't recognize this charge. I am unaware of any ongoing Microsoft subscriptions. I have phoned ************** (listed on your website) and get a recording "The person you are calling isn't taking at at the moment. Please try again", I have tried 6 times since July 8. Subsequently I checked subscriptions order history for the last 7 years - nothing! Also, tried their Canada support store, ************** no real person, their AI doesn't understand the questions.The charge is from Microsoft*Microsoft3, ***********, ******** advise. R *******
Business Response
Date: 07/16/2025
Dear ******* *******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7081610264.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/23/2025

Complaint: 23574324

I am rejecting this response because:
I have been contacted by:
***** *.
Relationship Manager
Microsoft Customer Support
[Monday-Friday *******- ******] (UTC + 8)
He responded by saying that he could cancel the subscription, but could not issue a refund. Something about not being able to show a charge on a Microsoft statement. I responded with that if you could find the charge on your system you can issue a credit to my credit card. Waiting for his reply.
Sincerely,

******* *******
Customer Answer
Date: 08/01/2025
Hello,
***** V
Relationship Manager Microsoft Customer Support, has informed me by email that a credit has been issued for $128.80 to my credit card account. Their service #**********. "A one time exception..." he says. I will wait to see on my next cc statement!
Thank you for your help,
******* *******
Initial Complaint
Date:07/08/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I have a Microsoft account **************************** that got locked recently, and I have tried appealing the account. ******************** has chosen to not reply to my appeal, for some reason. I have always had this Microsoft account, I do not know why it got locked, I explained to them that the password on it was changed as I was trying to login to the account from ******, to check my security information, and then I come back to the UK for a little bit, and for some reason, they have locked it. I can provide details to prove that I own the account, The name on the account is **** *******, and the *** on it is *********. Please help me, as I do need this email back. Otherwise, please let me know how I can appeal this better.
Business Response
Date: 07/16/2025
Dear ******* Sejans,

Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your account recovery request.

We understand how important access to your account is. To proceed, we first need to verify that you are the rightful owner. Please complete the Account Recovery Form (****) by visiting the following link: **********************************. This is the only method available to recover access to your Microsoft account.

You may submit the form up to two times per day. We recommend including as much accurate and previously unsubmitted information as possible to improve the chances of a successful recovery.

If youre still unable to access your account after submitting the form, feel free to reach out again and well be happy to explore additional support options. However, please note that if were unable to verify your ownership through the **** process, we wont be able to take further action.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:07/08/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a charge of $7.42 today (7-8-25) from Microsoft. I cancelled a subscription in my name and it doesn't show a charge. So, I went to my website host (GoDaddy) and contacted support and they have no record of ** 365 subscription through them. I had trouble in the beginning with Microsoft and they just keep doing whatever they want. I tried several times to contact them but they want me to ad and app to my phone which I WILL NOT DO. I want this money refunded and I want all subscriptions known or not CANCELLED. The only people with worse customer service is meta and the have none.
Business Response
Date: 07/16/2025
Dear ****** *********,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7081625994.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 07/17/2025

Complaint: 23570696

I am rejecting this response because: I will accept the response when I get a refund

Sincerely,

****** *********
Business Response
Date: 07/31/2025
Dear ****** *********,

Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding the charges associated with your account.

After reviewing your complaint and the related service request (**********), we can confirm that our Tier 3 advocate, ******, has been actively assisting you with this matter since July 16, 2025. ****** reached out to request additional information about the charges you reported and conducted a thorough investigation.

According to our records, there is no active charge on the account in question. As a result, we are unable to process a refund directly. However, ****** provided you with a helpful tool that allows you to investigate unknown charges and, if applicable, request a refund:

*********************************************************************************************************************************************************************

If you are unable to locate the charge using this tool, we recommend contacting your bank or card issuer to dispute the transaction directly.

We have double-verified the information provided and confirmed its accuracy. If you have any further questions or need additional assistance, please reply directly to the last email you received from ******, as we are unable to take further action on this case through the BBB channel.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 07/31/2025

Complaint: 23570696

I am rejecting this response because: This is completely unacceptable and a terrible way to conduct business. You want me to inconvenience myself and waste my time when I provided proof of the charge. If you can't figure out where your money is coming from, it's no wonder you try to steal mine. I don't care about $8, what I do care about is integrity in a business and you have NONE. And if I find any further charges, I'll file a grievance with my state's attorney.

Sincerely,

****** *********
Initial Complaint
Date:07/08/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On a new computer where I opted for $1.99/mo. for extra storage and the time period ended in September 2024, my credit card is still being charged, I am unable, and I have tried, to cancel this charge from my bank cards. I have changed my bank number but the $1.99 still comes out every month. I disputed the charge once but my bank says I have to call *** and the phone numbers are not valid. ** is intentionally making it difficult to cancel charges! I have used the online ** ********* but it is virtual and does not address or allow me to cancel my deduction even though the timeframe has expired. I dont even know what ** address is appropriate to use for this *********. I WANT THE RECURRING MONTHLY DEDUCTION FROM MY BANK ACCOUNT OF $1.99 TO STOP!!!
Business Response
Date: 07/14/2025
Dear ******* ******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7081406807.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:07/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two game subscriptions from Microsoft. You're supposed to be able to download as many games as you can between each subscription you purchased, but when I tried to access the games I downloaded with the purchase subscriptions, it's telling me I have to purchase another subscription just to play the games I downloaded. I feel this was a scam, and I feel I wasted my money. I want my money back from the two subscriptions I purchased. This was not part of the deal when I purchased the subscription; this is not what I agreed to. I would like my concerns to be forwarded to a supervisor for a resolution. I tried reaching out to a customer service agent, and they weren't helpful. I would like to be refunded for the two subscriptions I purchased. The order numbers are e87306c1-92af-4e01-92c1-9b0245dd7a0b and2847353725. Dates are 1/24/2025 and 12/24/24. I'm just now noticing I don't have access to these games anymore.
Business Response
Date: 07/15/2025
Dear ******* ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:07/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So I just got old ** pints from xbox 360 last time I played on it was 2009 when I had alot of points wich exchanged into 14 000 CZK but Microsoft take my money from my ** balance so they taked my 14K CZK from my account and I want my money back!
Business Response
Date: 07/16/2025
Dear ***** ******.

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your concern about the Microsoft ****** (MS ******* associated with your Xbox 360 account.

We understand how important this matter is to you. Please note that Microsoft transitioned from the MS ****** system to local currency in 2013. At that time, any unused MS ****** were automatically converted into your local currency and added to your Microsoft account balance. This balance was subject to an expiration policy, and if unused for a certain period, it may have expired in accordance with the Microsoft Services Agreement.

Unfortunately, once MS ****** or the converted currency balance has expired or been used, were unable to restore or refund those funds. Microsoft Support teams do not have the ability to override this policy.

However, if you believe there may have been an error or if you have documentation showing the balance was removed incorrectly, I recommend submitting a refund request or contacting Xbox Support directly for further review:

Contact Xbox Support:

Online Support Portal: *****************************************************
Refund Request Page: **************************************************************************************************
Phone (**************): ****************

Please make sure to sign in with the Microsoft account associated with your Xbox 360 profile when submitting your request.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:07/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi there, I am permenatly banned from call of duty titles MW3 MW2 and Call Of Duty Black Ops 6
Business Response
Date: 07/15/2025
Dear ***** *********,

Thank you for contacting Microsoft Corporation through the Better Business Bureau. We understand your concern regarding the ban on your ********** account and appreciate the opportunity to assist.

Wed like to clarify that ********** operates independently from Microsoft, and as such, we do not have access to their enforcement systems or the ability to process appeals on their behalf.

To request a review or appeal the ban on your account, we recommend reaching out to ********** Support directly. You can submit an appeal through their official portal here:
*****************************************

For additional support or general inquiries, you may also visit their main support page:
******************************

We hope this information is helpful. Please dont hesitate to reach out if you have any further questions.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 07/18/2025

Complaint: 23568730

I am rejecting this response because: I am not asking for a unban, simply a refund. I have made a bbb dispute against **********, they told me to ask for a refund from xbox because of purchasing from them.

Sincerely,

***** *********
Initial Complaint
Date:07/07/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft's Minecraft had had multiple events that I had taken some part of. However with one event in December 2024, I was not able to recieve the final reward from said event and waited after similar issues with other friends in the area who ended up getting theirs. I know this is a small issue but two of them have had accounts lost forever because of no customer support and it's frustrating to see similar stories in forums online.
Business Response
Date: 07/14/2025
Dear ***** ********,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance and sharing your experience. I understand how frustrating it must be to miss out on a reward after participating in a Minecraft event, especially when others around you have faced similar issues without resolution. While I recognize this may seem like a small matter, your concern is valid and deserves attention.

As this issue relates specifically to in-game rewards and account support for Minecraft, it needs to be addressed directly by the Minecraft Support team.Below are the steps to contact them:

?? How to Contact Minecraft Support
Visit the Minecraft Help Center
******************************

Submit a Support Ticket
Use this direct form: ******************************en-us/requests/new?ticket_form_id=************
Select your game version (Java or Bedrock)
Choose your platform (PC, Xbox, etc.)
Under Category, select "Missing Items or Rewards"
Include:
The name and date of the event (e.g., December 2024)
Your Minecraft username and platform
A description of the issue and any screenshots if available
Check Your Email
Minecraft Support will respond via email. Please monitor your inbox and spam folder for updates.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:07/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a Microsoft account under the email ************************ That account was suspended permanently on Xbox Live approximately a year ago. There was no explicit reason given for this. The email I received from Microsoft told me possible reasons of suspension, but didnt actually say what I got suspended for. I appealed the suspension and it was denied, once again without any explanation. I am requesting a reversal of this decision as I did not violate any policies and guidelines that Microsoft has set forth through Xbox Live, and because I have spent countless hours and money through that account.
Business Response
Date: 07/14/2025
Dear ****** De ********,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7081403068.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:07/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This issue involves a service that I pay for. Specifically, I pay for Microsoft365 so that I have a place to store my family photos and videos, on OneDrive. I filed a complaint to ******** customer service because the software started moving some of my photos and videos to random places, and the chronology became completely messed up. On top of this, there is no feature that allows a user the option to customize by which characteristic their files are sorted, meaning by Date Taken, Date Modified, File Size, etc. This feature used to be present on their software but it has been removed. If this feature was still present, my issue would be solved, because I would be able to sort everything my Date Taken, which is the only accurate date saved. Otherwise, it is sorting by Date Modified, which has been bugging and turned nonsensical. My issue is with ******** customer service for having led me on these many months, sending me one automatic email a week with the same basic format: "Thank you for your email, I understand your frustration, we are still investigating your case, I will contact you again with updates." It does not matter what I say to them, it is always thhis *********** issue is that it is clear that they are not even trying to help me with this. I just want to watch my videos! I am so stuck because I have tens of thousands of photos and videos from me and my family, and it took me literal YEARS to sort through them from where they had lay scrambled over russian dolls of folders. All I am asking for is this simple customization feature, which EVERY OTHER PICTURE SOFTWARE HAS AVAILABLE!!!
Business Response
Date: 07/15/2025
Dear ***** *****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue with OneDrive.We understand that the removal of the feature has complicated the use of the app, and we apologize for any inconveniences this has caused. Please go head and try these steps to sort files by characteristics.
In OneDrive Web (Browser)
Go to ********************************** sign in.
Navigate to the folder containing your files.
Click on the column headers such as "Name", "Modified", or "Size" to sort by that attribute.
Click the same header again to toggle between ascending and descending order.
To customize the view:
Click the "View" menu in the top-right corner.
Choose "Sort" or "Group by" to select your preferred sorting method.
Use the "Information" panel to view metadata like "Date Taken" for photos.

For Photos (Date Taken)
Switch to the "Photos" view from the left sidebar to see files sorted by "Date Taken".
Alternatively, right-click a photo and select "Details" to view its metadata.
In *************** App
Open the app and go to the desired folder.
Tap the three dots or sort icon.
Select your sorting preference: Name, Date, Size, etc.
Please do not hesitate to reach out if further help is needed. Or contact the Official Microsoft support channels **************** or visit **********************************************************
Sincerely,

Microsoft Corporation
Customer Answer
Date: 07/28/2025
Hello,
I apologize that I did not get back to the email you sent regarding the dispute about Microsoft OneDrive. I wanted to update that the resolution they provided me is outdated and the software has been lacking the option to sort photos conveniently by date, which has been the whole problem in the first place.

I hope this is the right place to provide you with this update. I apologize again for missing your prior email.

Thanks,
Emaan
Business Response
Date: 08/07/2025
Dear ***** *****

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this next step is satisfactory to me.

Sincerely,

***** *****

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