Business Profile

Computer Software Developers

Microsoft

Headquarters

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,805 total complaints in the last 3 years.
2,459 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/03/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/29/22 I purchased a Microsoft Xbox Gift Card (Digital Code) for $100 from Amazon, after purchase an email is sent to you for redemption. Once you click the redemption link you are automatically given account credit in your Microsoft account. I did not want to buy apps for myself from the Microsoft Store, I wanted a gift card for a Christmas gift. I then spent a couple hours with Microsoft support with no resolve to refund of the $100. I cannot buy a gift card from Microsoft store with it, I cannot use it to pay a yearly subscription for Office/Outlook with them, it basically will sit in my account forever, as I am a grandma and do not play games or have an Xbox. My complaint will be false advertising and scam. I have attached screen shots of the advertised gift card and descriptions perfect gift for any gamer and great as a gift to a friend or yourself. Tell me, how can it be a gift when you cant give it to anyone, it goes straight to your Microsoft account, it is not physical. All other gift cards Ive ordered this year have led me right to a link to have the gift card sent or print from the link. I also noticed many one-star bad reviews on their Amazon page going back years regarding this very same problem. So, it seems they have probably been aware of this problem for a very long time yet have put no effort out in resolving it, probably very profitable. Im sure many wont go through the waste of time I did for smaller amounts, but mine was for $100 so it is not going to so easily be given up on. My case # with the Microsoft Support is **********
Business Response
Date: 12/08/2022
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7010613503.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 12/09/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Customer Answer
Date: 12/14/2022
I would like to reopen my complaint as there was no resolution after Microsoft contacted me by phone.
Customer Answer
Date: 12/14/2022
RE: BBB Complaint ID: ********
******************** current Case# **********
Also see Case#**********
Created on: Tuesday, November 29, 2022, 4:29 PM
Description: Request a refund for a gift card
Today (12/10/22) I was contacted by the Microsoft Accounts and Billing agent regarding resolution to my complaint. Although he was a very nice man, there was no resolution, he provided the same information I had been given before.
To send a digital game as a gift on your console just go to the Microsoft Store, find the game you`d like to gift, locate the gift wrap icon, and click on it. Your friend will receive a message both on their Xbox console and the email associated with their Xbox Live account.
We discussed and he agreed that the description given as it being a gift card was fraudulent (hopefully the call was recorded). Listed as a gift card yet the resolution was to find out what game/s he wants, in this case $100 worth, and purchase them with my credit and then they will send him an email. In what way is that considered a gift card?
We discussed that I had seen many one-star reviews on Amazon going back as far as 2018, could be longer, for this very same problem and I questioned if an aged credit account report would reveal quite a few untouched credit balances, making it quite profitable. Although he admitted to fraudulent wording, he stated there was no plan to change it or investigate it.
It seems there is no resolution, I will spend another $100 for a gift card for my grandson for Christmas, and they will keep my $100 automatic Microsoft account credit they call a gift card until I purchase some apps. It is laughable that a computer software company cannot come up with a better resolution, if they wanted to.
The best I can do is to add my review on the Amazon listing, which they obviously do not look at or care about, (and I am sure I cannot be the first to complain) and inform the BBB and hopefully other consumers of the scam and fraud Microsoft is knowingly getting away with.

Business Response
Date: 01/09/2023
Dear ***************************,
After reviewing your complaint and recent service request SR ********** we were able to confirm our agent ***** from Microsoft Customer Support informed you we cannot provide a refund due to our policies. We understand this is not the resolution you had hoped for, but we stand by the resolution provided by advocate ***********
This complaint is now closed as no further action can be taken. We will not reply to this complaint anymore.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 01/12/2023

Complaint: 18519056

I am rejecting this response because: After speaking with the Microsoft specialist (hopefully recorded) where he admitted to fraudulent wording and no intention of changing it, with evidence of it having gone on for years from the Amazon reviews of the Xbox, I believe something should be changed instead of accepting the generic response of sorry, no refund.

Sincerely,

***************************
Business Response
Date: 01/23/2023
Dear ***************************,
Once again, we understand this is not the resolution you had hoped for, but we stand by the resolution provided by advocate *****. We sincerely apologize, but please understand our policies do not allow us to move forward with a refund.
This complaint is now closed as no further action can be taken. We will not reply to this complaint anymore.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 01/28/2023

Complaint: 18519056

I am rejecting this response because: I will never accept a generic response that doesnt address the problem, which is admitted fraudulent wording with evidence of years of scamming people.

I also will never waste my time with reporting anything to the BBB, they do nothing but send correspondence back and forth. They are paid by the business for accreditation,so they do very little to help the consumer, they themselves are a scam.

Sincerely,

***************************
Business Response
Date: 02/06/2023
Dear ***************************,
Once again, we understand this is not the resolution you had hoped for, but we stand by the resolution provided by advocate *****. We sincerely apologize, but please understand our policies do not allow us to move forward with a refund.
This complaint is now closed as no further action can be taken. We will not reply to this complaint anymore.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:12/02/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Xbox Account was hacked and $500 was stolen. My husband immediately contacted Microsoft once we saw the unauthorized charges on our bank account. After speaking with their customer service team, we were advised that the hacker purchased a brand new Xbox console and 2 games. The console was not in route and verified the package would be intercepted before *** picked up the package by their team. This was a lie because we later found out the package was in fact delivered to the hacker. This company can see the address the package was shipped to and the gamer name did not belong to us. The gamer name is ugly6154 which is NOT us. The address the package was delivered to was Jack ** at *****************************************************************************. We live in ******** and don't know anyone that lives in that state. We have requested a refund and have been getting nothing but a run around. This is very sad given this has taken money away from our kids Christmas. I expect Microsoft to do the right thing to resolve this matter in a timely manner. I will be happy to share all documentation I have retrieved, however Microsoft will have the same record of these unauthorized charges.
Business Response
Date: 12/09/2022

Hi *********,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding the compromised Xbox account. A senior member of our Microsoft support team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7010641820

Sincerely,
Microsoft Corporation
Initial Complaint
Date:12/02/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good afternoon,I am reaching out in regards to a dispute by Microsoft on a chargeback. For roughly 3 months now I have had the displeasure of trying to recover my funds. What shouldve been a seemingly simple return has culminated into a multitude of headaches, fees, and blows to my credit, as well as an erosion of my trust in one of my longest standing accounts.I purchased a total of 6 laptops from Microsoft, upon receiving the goods and conducting a return following all of Microsofts terms and conditions. I waited patiently to receive my refund. Eventually I resorted to contacting my payment processor PayPal, who managed to recoup roughly ******** USD . I called Microsoft on multiple occasions and was assured the issue would be handled. This was sadly not the case. I decided to reach out to Citibank. A conditional credit was applied to my account, which eased my worries about my credit score, albeit not for long. Upon submitting proof of the returned parcel to Citi, and providing a detailed statement of the circumstances, I believed that once everything would be resolved.This was not the case. As it stands, i owe ********* dollars for no reason other than either the sheer incompetence or malice of Microsoft. To make matters worse, when logging into my Microsoft account I noticed a discrepancy. Microsoft claims to have legitimately refunded me for exactly *********. Suggesting i only owe ********. In reality Microsoft has only refunded me for ******** I am indebted ********* dollars for items I returned. Not to mention the hit on my credit and accumulated interest fees I have been liable for.The bank statements clearly show they have only refunded me for ********, Why do they claim to have refunded me for *********. And more importantly why do I owe anything at all after returning all of the items. Citibank Case Number ************ Tracking information for returned items 1ZE3F3009094672632 Microsoft Order Number ZM52292124
Business Response
Date: 12/13/2022
Dear *****************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7010764830.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:12/02/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have tried working with Microsoft to resolve a billing issue, they opened a case number and failed to respond like they said they would. Now my credit card keeps getting charged for a Microsoft account I do not even have. I have emailed and called several times but since I do not know the account name or any information regarding the account they do not help me but keep charging my credit card even after I told them to stop billing the card. The ticket number is ********. I do not want to have to cancel my card when they could easily figure out who is using it and cancel the payment.
Business Response
Date: 12/09/2022
Dear ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox purchase and price adjustment. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7010636510.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 01/03/2023

Complaint: 18516552

I am rejecting this response because: I just see that the billing issue is continuing, I was just billed yesterday for the same charge that is supposed to be investigated. I hope that Microsoft is taking this seriously as I have not heard anything back from them in several days.

Sincerely,

***********************
Business Response
Date: 01/17/2023
Dear ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. Your issue has been transferred to another team for further investigation please look out for new emails and phone calls from Microsoft. If you do not receive any further support please contact us through this BBB ticket.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 01/26/2023

Complaint: 18516552

I am rejecting this response because:
The charges have continued to happen with no response from the business other than that they are transferring the complaint. I would like this resolved as soon as possible and get the charges to stop. I just got charged again within the last week.

Sincerely,

***********************
Business Response
Date: 02/06/2023
Dear ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue, we want to apologize as this is taking longer than usual, please await contact, if you dont receive any, please let us know through this platform.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:12/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As the parent company who is looking to buy ******************** I am hoping Microsoft could potentially help look into a Fraud based issue with ********** and their latest product Call of Duty Modern Warfare II.The anti-cheat they claim to use is false banning consumers. The amount of consumers is at a high enough number that there has to be something wrong with the tool ********** is using.Consumers are paying upwards of $100+ in some cases to have their accounts banned/blocked without any legitimit review or appeal. I have been a victim of this process. I am a mid 40's adult who games casually to relax. After using this product for a month, no changes to my system, software or hardware, I woke up on Dec 1st to my account perma-banned. They claimed I was using 3rd party software or manipulating game files. I have been in IT for 20+ yeras, this is 100% false. Their anti-cheat is generating false positives, I know this, as I build my computers and know exactly what is on them.When we reach out to ********** for assistance, they provide a canned response, your ban remains, they take out money and lock us out of the product with no review and no attempt to even fix their broken anti-cheat detection methods.I know this is a reach, but hoping to shed some light on this morally corrupt practice.Thanks.
Business Response
Date: 12/08/2022
Dear ***************************** !

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue . Nevertheless , allow us to apologize for this matter ,furthermore, I have reached out to our specialized collaborators , team for this issue, on your behalf and we have requested they contact you to assist with your complaint as soon as possible.

Service request 7010610827 has been created for this case.

Meanwhile,We will continue monitoring your complaint until get a satisfactory resolution.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:12/02/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is in regards to case number ********. It all started in August, when Microsoft Corporation charged my Debit Card $105.49 to renew Microsoft 365. I never purchased it, and have no use for it. This is the third time I am filing a complaint!The first time they said that they were refunding my money, and it would take **** days to show up in my bank account. They never refunded it.Now with case number ********, they said they called me and left a message. I never received either! Then they emailed me and said they were going to call me at a certain time, on a certain date. That didn't happen either.Now they sent me a message saying that they have closed the case; their case number **********. I have not had any contact with them, concerning this matter. Nor have I ever purchased Microsoft 365. I have no use for it.
Business Response
Date: 12/07/2022
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7010580711.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:12/02/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is beyond ridiculous. You cant speak to a representative unless you have an account. Ive called all the numbers I found online for this merchant and they all direct you to go online. Well here is the sad part. With no account, you get no help!! I have been trying to reach them because unfortunately for me, I have been charged TWICE from their end. Why? I do not know but trying to reach them I wont be able to find out. Im a truck driver therefore never had time to use their products and plus paying over $100 for it from the looks of it is useless. I need my money back from them so Im waiting on cashapp which the account it was taken out of (an account I do have but dont use unless sending money to my niece). Microsoft needs better means of communicating for people like me with NO FREAKING ACCOUNT!! I need someone to contact me so I can be sure this never happens again to my account!
Business Response
Date: 12/08/2022

Hi *******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau your billing issues.

After further review of the account *********************** we did not find any charge on you account.
Please provide the receipt of the order id of the current charge you are receiving to escalate your case for further investigation.
We will wait for your response.

Sincerely,
Microsoft Corporation.
Customer Answer
Date: 12/08/2022

Complaint: 18513285

I am rejecting this response because: This is the point Im making. I do NOT have an account but provided screenshot of the amounts that came out. I have been trying to actually speak with someone at Microsoft but unfortunately, people like me with no freaking account cant speak to a representative.

Sincerely,

*****************************
Business Response
Date: 12/15/2022

Hello *******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your billing account issues. A senior member of our Microsoft Team will start an investigation related to this matter and contact you directly, your new service request # **********

Sincerely,
Microsoft Corporation.
Customer Answer
Date: 01/05/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:12/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had bought an Xbox Elite Series 2 controller in January of 2022 that came with a limited warranty, this controller cost me a little over $160 and is quite expensive for the type of hardware it is. I have had to already use my limited warranty twice because of various parts breaking on the controller and each time it gets set back to me it only lasts up to 2 months before it breaks. Each time I send it in I can not use the device for about a week and a half so as I attempt to send this device in for the third time this year it will total out to 4.5 weeks of the controller not being usable just by not being in my apartment due to transportation. I continue to struggle to have Microsoft address the quality control on the product so I am not wasting my gas money, money to print off the shipping label, and money wasted on lost time. Microsoft makes it extremely difficult to find any support on their website and I have been hosting a compliant with workers and was disconnected from the phone session and when I attempted to call back I was informed that "I had reached the phone call limits for the day." So, I was not able to get my situation resolved completely the second time I had to send my device back.
Business Response
Date: 12/06/2022
Dear ***************************

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue . Nevertheless , allow us to apologize for this matter ,furthermore, I have reached out to our specialized collaborators , team for this issue, on your behalf and we have requested they contact you to assist with your complaint as soon as possible.

Service request 7010558576 has been created for this case.

Meanwhile,We will continue monitoring your complaint until get a satisfactory resolution.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:12/01/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased and Xbox through a third party called Klarna I gave them $300 initial payment and was to pay the rest in payments I never received my xbox. ***** said they delivered it they delivered the wrong box to the wrong address Microsoft found this to be true sent me another Xbox that Xbox never got delivered either and Microsoft is not refunding nor sending another Xbox and I still have to pay the third party. We called ***** they said Microsoft never put a request to investigate if it was delivered the second time Microsoft said they see where it says ***** tracking says delivered so they say it was delivered. I never received a tracking notification for the second delivery or anything. I would like refunded at this point.
Business Response
Date: 12/08/2022

Hi ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Order delivery issues.

We have found you had a previous service request **********

Hi ***,

Thanks for working with Microsoft Store Support. This is regarding your purchased under the order number: ********** for the Xbox **************** Our team performed an investigation with the courier. Unfortunately,the investigation has been closed with proof of delivery. We will not be able to proceed with the request either for a refund nor a replacement on this order. I apologized for this. You may communicate with your financial institution regarding this transaction and you may file a police report with local law enforcement if you think it was stolen.

Thanks again,

**********
Microsoft Store Support

Your support request number is ********** if you need it.
For future assistance please visit Microsoft.com
We are sorry if this is not the response you were looking for.

Sincerely,
Microsoft Corporation.
Customer Answer
Date: 12/08/2022

Complaint: 18512019

I am rejecting this response because:
I called the courier and they said you didnt file anything
for the second package so they never did any investigation into if it was delivered to the correct
location ***** said to call the Microsoft and tell them to call ***** to request them to do an investigation
so its a lot of back and forth.
Sincerly,
*********************
Business Response
Date: 12/15/2022

Hi ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Order delivery issues.

We have found you had a previous service request 7008032696
We suggest you get in touch with the agent who handled your case , you can re-open the case for investigation by replying to the last email you received from him.
Sincerely
Microsoft Corporation.
Initial Complaint
Date:12/01/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
At Nov. 17, I purchased a Xbox Series X on Microsoft Store for $499. They currently have a price promise that says "Starting October 3, 2022, if we lower the price on a product you bought from us between October 3, 2022 and January 2, 2023, well refund the difference. ". At Nov. 25, I saw Microsoft Store at Instagram selling same it for $399, so I took a screenshot and contacted **************** at **********************, but they refused to do the price adjustment.
Business Response
Date: 12/09/2022
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox purchase and price adjustment. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7010636048.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 01/02/2023

Complaint: 18510165

I am rejecting this response because:
The cs said Microsoft Store on Instagram is a different company, this is not true, actually those two are same store.

Sincerely,

*********************
Business Response
Date: 01/17/2023
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau. As the agent mentioned the Instagram store is not the same as the official Xbox store ******************************************************************************************.

The Microsoft Online Store Promise is only valid for items that have dropped in price on the Microsoft Online Store, not for outside markets.

We sincerely apologize for the inconveniences you have experienced so far.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 01/24/2023

Complaint: 18510165

I am rejecting this response because: Instagram Microsoft Store actually same store as the Microsoft Store. This rejection is unreasonable.

Sincerely,

*********************

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